Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Jorge BriersJorge Briers 

Re-activate license

Dear,

I had to re-install AVG, because my AVG suddenly didn't recognize my license anymore. I deleted AVG from my laptop and installed the latest version, which I donwloaded from the following link: www.avg.com/eu-nl/download

I now have a trial version, but I want to re-activate my license. I bought a 2 year license for 'AVG-Antivirus Professional Single editon' in October 2014. I can't find where to re-activate my license. I only see the option to buy a new license. The look-and-feel of AVG is totally different from my previous version (2013), it's called AVG Zen now.

Where can I re-activate my license in this new UI. The instructions in the e-mail with my code says that I have to click on 'options'. However, I don't see the option to re-activate when I click on options.

Can you please help me with this issue.

Thanks in advance.

Kind regards,
Jorge
Jorge BriersJorge Briers
I looked up my subscription in my avg account. When loggin in Ican see in 'My order history' that I bought a 2year license 1 year ago. But in my current subsciptions this is not visible.
Alan BinchAlan Binch
Jorge, Link (http://www.avg.com/eu-nl/download) [Scroll Down]. In actual fact I think that you should have downloaded the AVG AntiVirus 'BETAALDE VERSIE'.
AVG Guru
Jozef BurskyJozef Bursky
Hello I have very similar problem.. I was forced to reinstal my OS and woth this I lost my AVG protection what I bought 2 weeks ago.. I saved my licence number but didnt know about some AVG account. Is it possible to got that licence back if I give you my bank acc and email? I thing that this is  unfair against me.
Thank you for your help.
Jorge BriersJorge Briers
Hi Alan,

I'm quite sure that I selected the 'betaalde versie'. Do you have any idea how I should proceed now? Because I can't find the option to activate my existing license.

Thanks in advance.

Kind regards,
Jorge
Jorge BriersJorge Briers
Ok I see, maybe I installed a wrong version. I'll try deleting the current version and re-install the 'Antivirus' version. Because they are not compatible.
Hope this will work.
Alan BinchAlan Binch
User Jozef Bursky has posted their own topic (https://support.avg.com/answers?id=906b00000008oMKAAY).
AVG Guru
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Jorge,
While verifying your account we found out that you have purchased our legacy AVG programs, I kindly request you to look at your " products" tab of your AVG My account, to locate your products under your account. If not please follow the instructions provided by Alan so that you can retrieve your license.
Thank you.
Denis DucharmeDenis Ducharme
how to reactivate avg
 
Balasubramanian SBalasubramanian S (Avast) 
Hello Denis,

We can understand that you need help in reactivating AVG program but please provide the name of AVG program you have installed so that we can assist you better.
Sonny ASonny A
I have the same problem. I have just switched to win10 from win7.
After installing the free version, i can't seem to find option to re-activate.

Product: isc.3.4.0.24
License expiration date: 2018/04/03/
 
Akash ChandaAkash Chanda (Avast)
Hi Sonny,

We understand your concern, we'll definitely help you with that. For security reasons we request you to connect in a Private session https://support.avg.com/support_contact_form?l=&retUrl=support_sales with us to assist you further.

Thank you!
Ask a question
Struggling with non-AVG technology? We can fix that, too!