This article contains information about the AVG refund policy and instructions to request a refund for a purchased AVG subscription.
Refer to the relevant section(s) below:
Refund eligibility
If you are not completely satisfied with your purchased AVG subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to AVG consumer product subscriptions purchased using the following methods:
- Online purchase via the official AVG website.
- Online purchase via an offer within another AVG product on Windows PC or Mac.
- Online purchase via Google Play Store.
AVG does not normally offer refunds for products if more than 30 days have passed since purchase.
For detailed information depending on your country, refer to the full AVG refund policy on the following webpage:
- Retail stores or third-party resellers: Contact the store or reseller directly for information about requesting a refund.
- The App Store: For information about the App Store's refund policy and instructions to request a refund, refer to the following Apple Support article: Apple Support ▸ Request a refund for apps or content that you bought from Apple.
Request a refund
You can request a refund for an AVG subscription in the AVG Account that is linked to the email address you provided during the subscription purchase, or by contacting AVG Support.
- To sign into your AVG Account for the first time, refer to the following article: Activating your AVG Account.
- If you do not know the password for your AVG Account, you can reset it.
- If you do not see your order in your AVG Account, it is possible that the order is associated with another account. Try using a different email address to sign in to your account.
- Sign in to your AVG Account using the link below:
- Click See your order history on the Order history tile.
- Click Request a refund next to the order that you want a refund for.
The Request a refund option only appears next to orders that are eligible for a refund. Refer to the Refund eligibility section for more information about AVG's refund policy.
- Select Request a refund, then click Continue.
- Click Start Chat.
- Wait to connect with an AVG Support Agent. When the chat begins, tell the agent about your issue to place your refund request. They will assist you in the process.
Your refund request has now been submitted for processing. When the request has been processed, you will be notified by email.
- Click the button below to open the AVG refund request form. Refund request
- If prompted, select your language from the list.
- Select Refund, then choose your product type.
- Use the drop-down menu to select your reason for requesting a refund.
- Click Get support.
- The contact options differ according to current availability, as well as your selected product and region. If more than one contact option is available, select your preferred option.
- Follow the on-screen instructions to contact AVG Support using the selected contact option.
Your refund request has been submitted. An AVG Support agent will contact you to confirm when the request has been processed.
- All AVG products and services
- All supported platforms