AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
B. Grimm AVG complete suite use
I purchased the entire AVG suite: Anti-virus, Tune-up, VPN and Driver Updater (for 2 PCs). I had no problem loading all 4 apps into my laptop, but how do I load the 4 into my desktop and how do I load the applicable apps into my Android phone?
Thanks
Thanks
Frank Dawson License Number
My Tune up has suddenly told me I need to renew my subscription when it doesn't run out untill February 2019. I followed the instructions on the web but I can't find the license number anywhere. Help me please somebody.
Best Answer chosen by Frank DawsonBalasubramanian (AVG Technologies) Hello Frank,
I understand the inconvenience.
Please provide me with the (screenshot) of AVG PC TuneUp dashboard to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I understand the inconvenience.
Please provide me with the (screenshot) of AVG PC TuneUp dashboard to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Colin Adams Cannot connect AVG Cleaner for Mac to AVG MyAccount
I have an AVG MyAccount and have been able to access it using both my Mac and PC.
I installed AVG Cleaner for Mac yesterday and attempted to connect it to my account but the password wasn't accepted.
I then sent a request to reset the password but have not received a message in my Inbox.
Please advise.
I installed AVG Cleaner for Mac yesterday and attempted to connect it to my account but the password wasn't accepted.
I then sent a request to reset the password but have not received a message in my Inbox.
Please advise.
Best Answer chosen by Colin AdamsAvinash (AVG Technologies) Hello, Colin.
Thank you for reaching us with your concern.
I would like to inform you that AVG Zen app has been discontinued and it is no longer possible to connect the devices which are installed with AVG apps in a network and manage the apps remotely.
AVG Cleaner for Mac is available for free and the features remain same irrespective of connecting it to AVG MyAccount. So I would request you to use it without logging in.
Thank you for reaching us with your concern.
I would like to inform you that AVG Zen app has been discontinued and it is no longer possible to connect the devices which are installed with AVG apps in a network and manage the apps remotely.
AVG Cleaner for Mac is available for free and the features remain same irrespective of connecting it to AVG MyAccount. So I would request you to use it without logging in.
Internet Security
I jus got Internet Security but I cannot used it. I have the account but I don't see the" key or clave"
My bill number is 12289xxxxxx
Id transaction: [Removed]
I would like a solution to this problem
Thank you
Marisa Ortega
My bill number is 12289xxxxxx
Id transaction: [Removed]
I would like a solution to this problem
Thank you
Marisa Ortega
Best Answer chosen by Marisa ArribasAkash Chanda (AVG Technologies)Hi Marisa,
Thank you for the information.
I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.
Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?
Thank you for the information.
I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.
Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
- Please, open AVG Internet Security>My AVG>Subscriptions.
- Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
- Click on it and wait for the process to get finished.
- Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
- Enter the AVG my account credentials and check whether it activates your recent subscription.
Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?
Kevin Hawkins Tuneup won't convert from free to paid version
I purchased Tuneup, downloaded, and installed it. I'm logged in. But I can't use it because it keeps telling me I first have to buy it. But I already bought it. Now what?
Best Answer chosen by Kevin HawkinsKarthikeyan (AVG Technologies) Hello Joe and Kevin,
I understand your concern.
If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
I understand your concern.
If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
John Smith How do I make these AVG popups STOP???
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) Jan (AVG Technologies) Hello everyone,
I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.
Regards,
Jan
H S threat secured - analyticsd infected with MacOS:Adload-S [Trj]
Hi all.
I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message:
"Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]."
I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!).
Any help? I don't know what what it means or to do with it!
Thank you!!
I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message:
"Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]."
I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!).
Any help? I don't know what what it means or to do with it!
Thank you!!
Best Answer chosen by H SAvinash (AVG Technologies) H S,
I would like to confirm that this is a false detection by AVG which we are aware of and this will be fixed soon. Apologies for the inconvenience caused and appreciate your patience in the mean time.
I would like to confirm that this is a false detection by AVG which we are aware of and this will be fixed soon. Apologies for the inconvenience caused and appreciate your patience in the mean time.
Nico Vedder virus definitions
AVG gives warning. The virus definitions have expired. I have tried to upload new definitions. The upgrade dated is correct but the warning remains. What to do?
Best Answer chosen by Nico VedderAlok Kumar (AVG Technologies)Hello Nico,
I'm sorry to hear about this. Please share a screenshot of the AVG warning message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I'm sorry to hear about this. Please share a screenshot of the AVG warning message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Erick Pomada AVG Support About Meltdown and Spectre
Hello
Is AVG gonna supported this ?
https://support.microsoft.com/en-us/help/4072699/important-information-regarding-the-windows-security-updates-released
cause I don't see AVG listed in this list
https://docs.google.com/spreadsheets/d/184wcDt9I9TUNFFbsAVLpzAtckQxYiuirADzf3cL42FQ/htmlview?sle=true#gid=0
Best Answer chosen by Jan (AVG Technologies) Jan (AVG Technologies) Hi guys, AVG 2017 is compatible and adding the registry key since 1/3/2018.
James Nobody Windows 7 Meltdown & Spectre updates
Hi,
As I'm sure you are aware, there has been two serious security issues revealed that affects all Intel-based PCs:
https://spectreattack.com/
Microsoft has released a patch (ADV180002) for Windows 7 (and other OS) that fixes the most serious of the two vulnerabilities.
However, this patch is only made available to Antivirus "partners" that have confirmed that their software does not cause issues after the patch is installed. Apparently, some Antivirus software are using unsupported kernel calls that can cause BSOD after the patch is installed.
I have checked a few of our Windows 7 PCs running AVG Antivirus and none have the ADV180002 installed or available from Windows Update. This would imply that you are not one of the "partners" that have confirmed your software is compatible with the patch.
Can you tell me if and when you will be updating your software so this patch can be installed?
Thanks,
James
As I'm sure you are aware, there has been two serious security issues revealed that affects all Intel-based PCs:
https://spectreattack.com/
Microsoft has released a patch (ADV180002) for Windows 7 (and other OS) that fixes the most serious of the two vulnerabilities.
However, this patch is only made available to Antivirus "partners" that have confirmed that their software does not cause issues after the patch is installed. Apparently, some Antivirus software are using unsupported kernel calls that can cause BSOD after the patch is installed.
I have checked a few of our Windows 7 PCs running AVG Antivirus and none have the ADV180002 installed or available from Windows Update. This would imply that you are not one of the "partners" that have confirmed your software is compatible with the patch.
Can you tell me if and when you will be updating your software so this patch can be installed?
Thanks,
James
Best Answer chosen by Jan (AVG Technologies) Lukas RypacekHi, AVG 2017 is compatible with the security patch and is adding the required registry key since yesterday. Lukas.
I understand your concern, I'll certainly help you with this.
-AVG Driver Updater 2 computers (which can be installed on two Windows computer) here is the instruction to download/install/activate it.
-AVG Secure VPN 1 computer, which can be installed in one windows computer. However, here is the instruction to install it.
-AVG TuneUp - Unlimited, can be installed on multiple Windows computers and Android devices, here is the instruction to download/install/activate it on Windows computers.
-AVG Internet Security - Unlimited, can be installed on multiple Windows computers and Android devices, here is the instruction to download/install/activate it on Windows computers.
To install AVG Antivirus Pro and AVG Cleaner Pro on Android phones, please follow the below instruction:
1. Open Google play store app on your device.
2. Search for AVG antivirus/cleaner.
3. Locate and install the free version of the app.
4. Now open the installed app.
5. Tap on drawer (3 lines) on top-left of the app.
6. Select AVG Account.
7. Enter your My Account email address and password.
The paid app will be installed automatically.
Best regards,
Alok.