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Erick PomadaErick Pomada 

Hello

Is AVG gonna supported this ?

https://support.microsoft.com/en-us/help/4072699/important-information-regarding-the-windows-security-updates-released

cause I don't see AVG listed in this list

https://docs.google.com/spreadsheets/d/184wcDt9I9TUNFFbsAVLpzAtckQxYiuirADzf3cL42FQ/htmlview?sle=true#gid=0

Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 
Hi guys, AVG 2017 is compatible and adding the registry key since 1/3/2018.
James NobodyJames Nobody 
Hi,

As I'm sure you are aware, there has been two serious security issues revealed that affects all Intel-based PCs:

https://spectreattack.com/

Microsoft has released a patch (ADV180002) for Windows 7 (and other OS) that fixes the most serious of the two vulnerabilities.

However, this patch is only made available to Antivirus "partners" that have confirmed that their software does not cause issues after the patch is installed.  Apparently, some Antivirus software are using unsupported kernel calls that can cause BSOD after the patch is installed.

I have checked a few of our Windows 7 PCs running AVG Antivirus and none have the ADV180002 installed or available from Windows Update.  This would imply that you are not one of the "partners" that have confirmed your software is compatible with the patch.

Can you tell me if and when you will be updating your software so this patch can be installed?

Thanks,

James
Best Answer chosen by Jan (AVG Technologies) 
Lukas RypacekLukas Rypacek
Hi, AVG 2017 is compatible with the security patch and is adding the required registry key since yesterday. Lukas.
Black BadgerBlack Badger 
As most will be aware 2018 has brought us a nice security flaw with our CPU's.

​https://meltdownattack.com/​

Microsoft have released patches.  https://support.microsoft.com/en-us/help/4072698/windows-server-guidance-to-protect-against-the-speculative-execution-s

However it does not currently roll out to AVG users, due to incompatibility.  There is a  risk of blue screens/non booting of the system.

AVG support are aware of the issue, and requested we check the forums for a update.   Hopefully this thread will be updated when there is news.
Best Answer chosen by Jan (AVG Technologies) 
Lukas RypacekLukas Rypacek
Hi, not sure why my message has disappeared yesterday - but writing again: AVG 2017 is compatible with the update since December 2017 (by driver update) and is storing the required keys into the registry since Jan 3rd 2018. 

Thanks a lot, 
Lukas.
Jonas HanssonJonas Hansson 

Hi!
I am using CCleaner (Pro) as cleanup for my system. Is Tuneup better?

Best Answer chosen by Jonas Hansson
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Jonas,
Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well.
Please feel free to contact us for any further assistance.
Thank you.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Mad Hatter ConceptsMad Hatter Concepts 
AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE
i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore


HELP PLEASE
Best Answer chosen by Mad Hatter Concepts
Mad Hatter ConceptsMad Hatter Concepts
I have fixed the problem. Uninstall this rubbish off you computer.
It has cost me over $450 and clients.

DO NOT USE AVG.
Dale HoppeDale Hoppe 
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
MARION HARRISONMARION HARRISON 
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
M FosterM Foster 
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG.  With no warning, it was installed, and there are no instructions for how to use it.  It is not user friendly at all to schedule scans.  Even if I do a scan, it keeps saying Last Scan:  Never.  That does not give me any confidence.  I hope AVG fixes it, as I am a paying customer.  But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Best Answer chosen by M Foster
Mike PhelanMike Phelan
I'm very much with you Madeline Foster. My patience and that of my wife is fast running out. This arrogant company and their "AVG Technologies" personnel are treating theit customers with total disdain.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
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