AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Hendrik Merison AVG Ultimate
Everytime I log on I find PASSWORD PROTECTION disabled and have no clue HOW that happens
Any answers available?
Any answers available?
avg secure vpn
hello
avg secure vpn vey bet vpn very best is speed very good and very good open of thank for this vpn good
avg secure vpn vey bet vpn very best is speed very good and very good open of thank for this vpn good
Best Answer chosen by jcak horrorMidhun Aloor (AVG)Greetings,
Thank you for your kind words & for supporting our products.
If you require any assistance with AVG, please don't hesitate to contact us.
We'd be happy to help you. Have a great day. Stay safe!
Gert Job Continued AVG Alerts regarding exposure of IP address & activities on line even though I bought apps
Continued AVG Alerts regarding exposure of IP address & activities on line even though I bought apps
Best Answer chosen by Gert JobSanthosh Pannerselvam (AVG)Hi Gert,
We understand your concern.
Please accept our apologies for the inconvenience caused.
We could see that you are getting campaign popups to purchase the other AVG products. Please follow the steps in the article and disable the privacy settings https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Let us know, if you need further help.
We understand your concern.
Please accept our apologies for the inconvenience caused.
We could see that you are getting campaign popups to purchase the other AVG products. Please follow the steps in the article and disable the privacy settings https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Let us know, if you need further help.
AVG VPN
Hello my friends once again!
Can you assist me please?
Whenever I log on my pc my AVG VPN is already on making it very slow to get online.
I dont have it set to "Automatically start on log on", and I would like it to not start on auto..can anyone tell me what to do please?
Thanks very much
Colin
Can you assist me please?
Whenever I log on my pc my AVG VPN is already on making it very slow to get online.
I dont have it set to "Automatically start on log on", and I would like it to not start on auto..can anyone tell me what to do please?
Thanks very much
Colin
Best Answer chosen by Colin RobertsRakshith Rajkumar (AVG)Hi Colin,
We understand your concern.
The slowness with internet speed with VPN turned on is an expected behavior.
This is because VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
You can change the location in AVG Secure VPN and check whether you could see a change in internet speed.
And to turn off the 'Auto Connection':
Open AVG Secure VPN and go to ☰ Menu ▸ Settings.
Select the Network Security tab in the left panel, then tick the box next to Automatically when connected to the Internet.
We understand your concern.
The slowness with internet speed with VPN turned on is an expected behavior.
This is because VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
You can change the location in AVG Secure VPN and check whether you could see a change in internet speed.
And to turn off the 'Auto Connection':
Open AVG Secure VPN and go to ☰ Menu ▸ Settings.
Select the Network Security tab in the left panel, then tick the box next to Automatically when connected to the Internet.
Nate Wu AVG UI Fails to load
AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate WuNate WuThanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
Best Answer chosen by jacques cappoenAlok Kumar (Avast)Hello Jacques,
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
Alok.
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
Alok.
enrico rodger avg vpn it shut down my wifi
avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodgerEnrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
AVG Guru
Frank Witcombe Cancellation of Virus Protection and renewal/billing
My 2 year subscription for virus protection expires in November (22nd) 2017. I no longer wish to renew this. I am unable to access this thru My Account in order to cancel, as it erroneously does not recognize my subscription and I am unable to create a new account using my current email address. Please CANCEL my subscription and automatic extension/renewal for which I do nor wish to be billed
Best Answer chosen by Frank WitcombeBalasubramanian S (AVG) Hello Frank,
I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?
I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?
John Steffens PC Restart needed
Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?
I go there about once a week and it seems as though this always always presented.
Today, the ONLY thing that was up dated was virus definitions.
This is really annoying that I always have to restart.
Best Answer chosen by John SteffensPriyanga Sekar (Sitel)John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
Carol Kershaw Do not wish to pay for Tune up. have uninstalled it
I have removed Tune up and do not want to buy it . How do I stop the payment?
Best Answer chosen by Carol KershawRakshith Rajkumar (AVG)Hello Carol,
We are sorry to know that you do not wish to continue using the AVG TuneUp
Please be noted that the auto renewal is already cancelled.
I can assure you that you will not be billed for the renewal .
Thank you.
We are sorry to know that you do not wish to continue using the AVG TuneUp
Please be noted that the auto renewal is already cancelled.
I can assure you that you will not be billed for the renewal .
Thank you.
We're glad to look into this & help you.
Please let us know the version of AVG (Open AVG - Menu - About).
Also, clarify whether enabling it manually keeps it active after the restart.