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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Naadia MombergNaadia Momberg 
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.

Desparately need to reconnect with my phone.  I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.

Thanaks
Best Answer chosen by Naadia Momberg
AvinashAvinash (AVG Technologies) 
Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Dave EdwardsDave Edwards 
Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
MohammedMohammed (AVG Technologies) 
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.
https://support.avg.com/support_sales?l=en_US

Please feel free to get back to us for any issues with AVG.
Thank you.
DAVID NICHOLLSDAVID NICHOLLS 
ATTEMPTING TO INSTALL AVG FREE 2015, I RECEIVE THE FOLLOWING ERROR MESSAGE JUST AS INSTALLATION FILES ARE DOWNLOADED: 
 
"Error loading type library/DLL (0xC007001D)"
 
I CAN WORK AROUND THIS BY INSTALLING AVG FREE V.9 WITHOUT ANY PROBLEM.
Best Answer chosen by Zbynek (AVG Technologies) 
DAVID NICHOLLSDAVID NICHOLLS
Dear Avinash ~ I am afraid to say that the two applicable download installation files AVG_Antivirus_Free_692.exe and AVG_Antivirus_Free_x86_694.exe (32 bit) on the above link: 
http://www.avg.com/us-en/download.prd-afh-free produce the same error message as posted at the very top of this thread.
However,  SUCCESS! SUCCESS!  using:
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe, kindly offered by Norton Fern above and obtained from:  https://www.techmesto.com/avg-2015-offline-installer-standalone/

The installation file worked perfectly and I am now running AVG Antivirus Free 2015 (Build 6140).

Somehow, AVG, it would seem a critical "difference" has crept into some of your installation files.
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (AVG Technologies) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
John CartwrightJohn Cartwright 
Hi there like many i have upgraded to Windows 10 , but i have a problem trying to use Mail with my Yahoo account , all info is correct , But i get error 0x80072726 every time i try to look or sync with the new Mail, Can anyone help me out please. I'm a novice so need step by step tutorial to fix, Thank You.
John W Cartwright
Best Answer chosen by John Cartwright
Maxime Le DongeMaxime Le Donge
Same here. Temporarily disabling AVG kind of does the trick, it load the mails, but all attached files downloads show as failed, and won't go through. I did upgrade to 2015 just in case, to no avail.
We can't "just" disable temporarily several times a day, we're going to need a proper fix guys. As in, an update. Thanks in advance. :)
Bill SimpsonBill Simpson 
My hard drive crashed. Installed new one. First thing I did was try to load My AVG Internet Security suite.  It would not install. I called tech support and talked with a man who tried but failed to help. I allowed him to take control of my computer but he still could not get the program to install. 
 Afterwards, I finally installed AVG on my own, ran a scan and had three viruses or malware on my computer. Where did they come from?  (Brand new hard drive from HP.) I do not trust this tech. I know he told me one thing that was not true. 
 Though I have changed all the pass words on my compouter I still do not feel safe. Anyone else experience AVG techs like this one?
Best Answer chosen by Bill Simpson
Bill SimpsonBill Simpson

 AVG--> Options--> Advanced Settings--> History.


there is no listing for "history" under "advanced" 
and how do i do a screen shot?
 Not real computer savy here.
Tom WoodTom Wood 
My computer keeps dropping the firewall
Best Answer chosen by Tom Wood
Tom WoodTom Wood
Could I have this problem fixed
Silvia CariniSilvia Carini 
Hello guys, in the past few weeks I've been getting a "Vprot.exe " error Message every time I start my PC.
Your website suggests to uninstall Web TuneUp, but when I try to, I get a window with a yellow bar saying "uninstalling, making sure not to leave anything behind", and nothing happens. This window is always-on-top, so I cannot let it work in the background while I do something else, as it stays in front of any thing else I might open. If i try to reinstall / repair AVG, the installer tells me that the program is already present on my computer and the setup will be closed.
Please help, I've been running in circles with this for a while and nothing I've tried works.
 
Thank you.
Best Answer chosen by Silvia Carini
AravindAravind (AVG Technologies) 
Hello Silvia,
We understand your situation. We request you to run AVG remover tool to remove AVG Web TuneUp from your pc. To run AVG remover tool for AVG WebTuneUpplease follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Web TuneUp and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Please feel free to contact us for any further assistance. Thank you.
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