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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Dave EdwardsDave Edwards 
Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
MohammedMohammed (AVG Technologies) 
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.

Please feel free to get back to us for any issues with AVG.
Thank you.
"Error loading type library/DLL (0xC007001D)"
Best Answer chosen by Zbynek (AVG Technologies) 
Dear Avinash ~ I am afraid to say that the two applicable download installation files AVG_Antivirus_Free_692.exe and AVG_Antivirus_Free_x86_694.exe (32 bit) on the above link: 
http://www.avg.com/us-en/download.prd-afh-free produce the same error message as posted at the very top of this thread.
However,  SUCCESS! SUCCESS!  using:
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe, kindly offered by Norton Fern above and obtained from:  https://www.techmesto.com/avg-2015-offline-installer-standalone/

The installation file worked perfectly and I am now running AVG Antivirus Free 2015 (Build 6140).

Somehow, AVG, it would seem a critical "difference" has crept into some of your installation files.
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (AVG Technologies) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
John CartwrightJohn Cartwright 
Hi there like many i have upgraded to Windows 10 , but i have a problem trying to use Mail with my Yahoo account , all info is correct , But i get error 0x80072726 every time i try to look or sync with the new Mail, Can anyone help me out please. I'm a novice so need step by step tutorial to fix, Thank You.
John W Cartwright
Best Answer chosen by John Cartwright
Maxime Le DongeMaxime Le Donge
Same here. Temporarily disabling AVG kind of does the trick, it load the mails, but all attached files downloads show as failed, and won't go through. I did upgrade to 2015 just in case, to no avail.
We can't "just" disable temporarily several times a day, we're going to need a proper fix guys. As in, an update. Thanks in advance. :)
Viorel TurmacViorel Turmac 
Hi ,

​I upgrade to windows 10 and now whe i'm tryng to update the AVG i got thid messege : UPDATE HAS DETECTED RUNNING INSTALLATION. COMPLETE THAT INSTALLATION BEFORE STARTING UPDATE.
Is no installation happening on the computer, and have the same messege tryng to update Sype.

Any ideea ? Please help
Thank you
Best Answer chosen by Viorel Turmac
Alan BinchAlan Binch
Viorel, Have a look @ this article (http://avgclick.me/InstallIsRunning).
AVG Guru
Beth GoldenBeth Golden 
How do I install the Paid AV trial when I already have the Free version installed on my Win7 Home Prem SP1 laptop? Do I disable Free or change it in the Control Panel or what? My AVG UI gives me the option to try PRO but I don't want all the bells and whistles it has.


Best Answer chosen by Beth Golden
KishoreKishore (AVG Technologies) 
Hello Beth.
Thanks for the information.  All you need to do is just uninstall the currently installed AVG applications from the control panel and then install the paid version that you purchased from the official website or www.avg.com/downloads
Thank you.
Tobijah FowlksTobijah Fowlks 

OS: Windows 7 Home Premium SP1


So, my computer has been acting funky recently, so I started a scan with AVG and left. When I came back, the computer had rebooted, and when I logged in it told me that it had just recovered from an unexpected shutdown. I ran AVG scans again and it did the same thing. After this I made sure I did a scan with malwarrebytes (which I had installed before this problem arrose.) Malwarebytes went through the scan just fine and found nothing, so I ran a rootkit scan via AVG and it came back with nothing still. I ran another AVG scan after this and was greeted with the picture below, the longer I waited the more copies of that diologue box appeared. It should be noted that even after they started appearing, AVG was still scanning albeit at a slower pace.

The diologue boxes say:
"Unspecified error occurred in the following AVG component(s): - avgcsrva.exe"

These boxes keep on appearing until it eventually just crashes without finishing the scan.

I'm really not sure what to do now, unfortunately I don't have a system restore point setup but I do have the original OS disks in the event that I may need to do a fresh install of windows.

Any help would be greatly appreciated. I'm really not sure what's wrong. Could this be a Virus? I get frequent internet browser crashes, frequent bluescreens, and many other hiccups that have started more recently.
Diologue boxes with error messages in them

Best Answer chosen by Tobijah Fowlks
AravindAravind (AVG Technologies) 
Hello Tobijah,
We sincerely apologize for the difficulties you are currently experiencing. We request you to restart your pc in safe mode with networking and then click on the remote link in email instruction. They will analyze the exact issue you are facing. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.
Francois LahayeFrancois Lahaye 
Last year I purchased AVG PC Tuneup. This year they automaicaly renewed my version and send the licence key to my old emailaddress. However I changed my emailaddress last year.

So basicaly I cant reach the new key because it was send to the wrong address. This address doesn't exist anymore. How can I solve this?

Thanks! Francois
Best Answer chosen by Francois Lahaye
KishoreKishore (AVG Technologies) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.
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