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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Tyler PetersonTyler Peterson 
I tried installing AVG and got error code 0xe001c00d, can someone tell me what this means? I'm on Windows 10.
Best Answer chosen by Tyler Peterson
Vennila NagarajanVennila Nagarajan (AVG Technologies)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please feel free to contact us for further assistance with AVG.
Thank you.
Sylvia GramaineSylvia Gramaine 
Hi,

I have been a long-time user of AVG (more than a decade), and have been satisfied so far with AVG products.

However, recently, a pop-up notification has been appearing, saying that "Your online security is incomplete\nInstall online security features for maximum protection".  Here is a screenshot:
Notification Screenshot
I have a separate security solution for online, so I click "No Thanks".  This closes the window, and yet it returns a few minutes later.

This is completely unacceptable.  Besides being pointless, the window disrupts any fullscreen application.  It occurred this weekend during my conference presentation, which was both thoroughly embarrassing and disruptive.

I have not been able to find a solution myself, and the consensus seems to be that:
1: General agreement that this is both annoying and unacceptable
2: The resolution by current AVG representatives has been heretofore unsatisfactory, and with any due respect, borderline incompetent.  For example, see this thread.
3: Perhaps a method of advertising that only exists in free versions.

Now, as I wrote, I have been a long-time user of AVG, and I would like to continue to be.  The problem is that this is actively damaging to the use of my computer for research.  This means that I cannot use AVG, if this continues.

I am writing to ask one question: will you please promptly remove this behavior?  If yes, then I will be able to happily continue using your product.  If not, then please tell me so in plain words so that I can uninstall AVG and seek an alternate solution.  Since it is your software, you are of course permitted to make either choice.  But I hope you shall elect to remove this notification, as I do not believe you aim to be driving away your user base.

Thank you for reading,
-S

The precise version of AVG is 2015.0.6189, and the OS is Windows 7 Professional.
Best Answer chosen by Sylvia Gramaine
Sylvia GramaineSylvia Gramaine
"If you are getting the same \"Online security\" popup from AVG then it is our legitimate business campaign and it cannot be stopped."

Alright then. Farewell, AVG. It has been a good decade or so, but it's time to call it quits. It's too bad you won't reconsider. But . . . well, I truly hope your marketing campaign works out for you somehow.

Best wishes from me and the lab,
Sylvia.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
Chloe ChapmanChloe Chapman 

Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.

My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too. 

I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly. 

Thanks in advance,

Chloe.

Best Answer chosen by Chloe Chapman
AvinashAvinash (AVG Technologies) 
Hello Chloe,
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
kelvin munsonkelvin munson 
When I run AVG 1-Click Maintenance (Wndows 7, Laptop HP Facebook4730s) the first 5 ops are completed but it gets half way through "Clean Up Browser" and stalls; says it's analysing, green line doesnt move.
Have tried reinstalling and starting again with same result. Solution please ?
Best Answer chosen by kelvin munson
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
 
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Chris BarronChris Barron 
IT shoes expires today yet I have only just bought it and installed it
Best Answer chosen by Chris Barron
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information.
On your AVG Zen interface do you have your email address displayed or just as "CONNECTED" ?
Randall GriffinRandall Griffin 
Hi i trying to log into AVG Cleaner and my AVG Protection but it keeps saying that my password doesn't match the Email and i have recently Reset and retried my password but it keeps happening.
Best Answer chosen by Randall Griffin
Alan BinchAlan Binch
Randall, Mac OS support.. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents.
AVG Guru
john smithjohn smith 
Trying to install AVG Zen
-Fed up with issues with Avast on older slow computer (XP Pro) eating up 2 much resources, slow bootup, slow Firefox bootup, too much network activity when firefox opened, no virus or spyware found with multiple searches.
-Did restore to earlier period. turned off Avast items that worked as spyware. Computer worked fine for one day until Avast did update. Then everything messed. Avast Repair fails. Could not complete restore.
-Uninstalled Avast. Downloaded AVG. Can not complete installation. Error code 0xe001d029 at end of installation.

Please help
Best Answer chosen by john smith
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello John,
We apologize, have you installed AVG program on your system?
Thank you.
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