Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Hans NiedermeierHans Niedermeier 
I Have a windows 7 PC with AVG Internet security. Since one week  always when i start windows it falls into a scan by watchDog and cannot be stopped. ITh scan goes over more than 4 hoursand doesn't end. I cannnot use windows. What to do?
Best Answer chosen by Hans Niedermeier
KishoreKishore (AVG Technologies) 
Hello Hans. Thank you for the reply. Could you please provide us the exact error message you have received?
Sam MartinSam Martin 
Since updating to macOS Sierra, Realtime Protection on my Macbook Pro is not working. It states: 'Realtime Protection has crashed. Unknown error has occurred.'. Is there any fix or anything I could do to solve this?
Best Answer chosen by Sam Martin
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Sam,
We apologize for the inconvenience.
AVG is aware of this issue and we are working a patch file that will resolve this issue. This error will be fixed automatically by the next AVG update. We appreciate your time and co-operation.
Thank you.
Beth GoldenBeth Golden 
I've just installed AVG Free and see that it doesn't come with a firewall. Is there a preferred one to use or is Windows okay?
Best Answer chosen by Beth Golden
Alan BinchAlan Binch
Beth, AVG Free will work OK with Windows firewall.
AVG Guru
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



Frank SchmidtFrank Schmidt 
hallo wer immer das auch liest,hiermit kündige ich mein Abo zum nächstmöglichenn Termin. die bestellnummer lautet:703-0719210, bitte um schriftliche Kündigungsbestätigung per Email
Frank Schmidt
Best Answer chosen by Frank Schmidt
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Frank,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we would like to ask you to specify your request in English or please contact your home country distributor for further assistance.
To learn more about our distributors in other countries, please click here http://www.avg.com/us-en/reseller-locator
Thank you.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.

Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Tyler PetersonTyler Peterson 
I tried installing AVG and got error code 0xe001c00d, can someone tell me what this means? I'm on Windows 10.
Best Answer chosen by Tyler Peterson
Vennila NagarajanVennila Nagarajan (AVG Technologies)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:

Please feel free to contact us for further assistance with AVG.
Thank you.
Sylvia GramaineSylvia Gramaine 

I have been a long-time user of AVG (more than a decade), and have been satisfied so far with AVG products.

However, recently, a pop-up notification has been appearing, saying that "Your online security is incomplete\nInstall online security features for maximum protection".  Here is a screenshot:
Notification Screenshot
I have a separate security solution for online, so I click "No Thanks".  This closes the window, and yet it returns a few minutes later.

This is completely unacceptable.  Besides being pointless, the window disrupts any fullscreen application.  It occurred this weekend during my conference presentation, which was both thoroughly embarrassing and disruptive.

I have not been able to find a solution myself, and the consensus seems to be that:
1: General agreement that this is both annoying and unacceptable
2: The resolution by current AVG representatives has been heretofore unsatisfactory, and with any due respect, borderline incompetent.  For example, see this thread.
3: Perhaps a method of advertising that only exists in free versions.

Now, as I wrote, I have been a long-time user of AVG, and I would like to continue to be.  The problem is that this is actively damaging to the use of my computer for research.  This means that I cannot use AVG, if this continues.

I am writing to ask one question: will you please promptly remove this behavior?  If yes, then I will be able to happily continue using your product.  If not, then please tell me so in plain words so that I can uninstall AVG and seek an alternate solution.  Since it is your software, you are of course permitted to make either choice.  But I hope you shall elect to remove this notification, as I do not believe you aim to be driving away your user base.

Thank you for reading,

The precise version of AVG is 2015.0.6189, and the OS is Windows 7 Professional.
Best Answer chosen by Sylvia Gramaine
Sylvia GramaineSylvia Gramaine
"If you are getting the same \"Online security\" popup from AVG then it is our legitimate business campaign and it cannot be stopped."

Alright then. Farewell, AVG. It has been a good decade or so, but it's time to call it quits. It's too bad you won't reconsider. But . . . well, I truly hope your marketing campaign works out for you somehow.

Best wishes from me and the lab,
Ask a question