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Damon Lake why have you not updated the antivirus database for over 3 days
why are you taking so long to update the database for the antivirus?
Best Answer chosen by Damon LakeDamon LakeWhen are you guys going to fix the problem?
Show 35 answers
John Steffens PC Restart needed
Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?
I go there about once a week and it seems as though this always always presented.
Today, the ONLY thing that was up dated was virus definitions.
This is really annoying that I always have to restart.
Best Answer chosen by John SteffensPriyanga Sekar (Avast)John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
Michael Bright Why Two AVGUI.Exe In Task Manager After Updating ?
Since updating my AVG free antivirus yesterday I am now getting two of AVGUI.EXE in task manager for 90% of the time I'm online. Are other people experiencing the same issue ?
Best Answer chosen by Michael BrightAvinash (Avast) Hello Michael.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
Marion Teichman URL Phishing
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing. I put the website on the exceptions list with zero success. In order for me to go to the website I have to turn off the web shield. Then it works fine. I should not have to do this for one website! I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem. Something that he said would take a few minutes to fix turned into an hour and still not been fixed. He could not find the issue and said I should uninstall google chrome because that was obviously the problem. I did this, rebooted the computer, installed a fresh version with no success as well. I tried opening the website with internet explorer and have the same problem. I have the paid version of AVG and want this website added to the exception list. If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help). I pay for AVG to keep my computer safe not cause me a headache.
Best Answer chosen by Marion TeichmanRanjani Bakthavachalam (Avast)Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Jagannath Adavi AVG Scanning and repairing drive (C): stuck at 11%
After a clean instal of Windows 10, I downloaded and installed my licensed copy of AVG PC Tuneup. I opted to scan drive C, and was prompted to restart the PC, which I did. Now the message is:"Scanning and repairing drive (C): 11% complete". The scan is stuck at 11% for about an hour. What should I do?
Best Answer chosen by Jagannath AdaviBalasubramanian (Avast) Hello Brett,
I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
Russ Russell Anti Track
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ RussellBalasubramanian (Avast) Hello Robert,
Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
John Smith How do I make these AVG popups STOP???
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) Jan (Avast) Hello everyone,
I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.
Regards,
Jan
Saad Malik Turning Protection ON/OFF
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad MalikAvinash (Avast) Saad,
The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
Mike Phelan Advertising
Please tell me how to stop advertisements appearing on the AVG Internet Security user interface.
At the moment AVG/Avast are trying to sell VPN to users, most of whom do not need it if they use sensible security security measures. Just stop it will you or provide a system to disable your adverts.
At the moment AVG/Avast are trying to sell VPN to users, most of whom do not need it if they use sensible security security measures. Just stop it will you or provide a system to disable your adverts.
Best Answer chosen by Mike PhelanAvinash (Avast) Hello, Mike.
Thank you for reaching out to us with your concerns. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience. You can disable the ad pop ups appearing in system tray but the Secure VPN pop ad on AVG Internet Security interface can not be disabled.
However, we will take this as your valuable feedback and pass it up to our developers.
Thank you for reaching out to us with your concerns. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience. You can disable the ad pop ups appearing in system tray but the Secure VPN pop ad on AVG Internet Security interface can not be disabled.
However, we will take this as your valuable feedback and pass it up to our developers.
Nick F How to prevent AVG scanning newly compiled exe files
I just upgraded AVG free to version 1.171.3.211. I do programming almost daily and sometimes I recompile the code tens or hundreds of times per day. With the latest version of AVG, every time I make minor changes in the code and recompile the program, the AVG starts scanning the executable and it informs me it will take up to 15 seconds to finish it. This is not acceptable for me, as it would slow down the development to a crawl.
All my programs are located in a particular folder (C:\MyCode). Is there a way to tell AVG not to be concerned with any of the code from that folder (unless I decide to scan the entire folder)? What other options do I have, apart for disabling the antivirus?
Kind regards,
Nick
All my programs are located in a particular folder (C:\MyCode). Is there a way to tell AVG not to be concerned with any of the code from that folder (unless I decide to scan the entire folder)? What other options do I have, apart for disabling the antivirus?
Kind regards,
Nick
Best Answer chosen by Nick FGunaseelan Gurusamy (Avast)Hello Nick,
We regret to hear about the inconvenience caused. You can add the Folder to exceptions list in AVG Anti-Virus free to fix this, please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Please, feel free to let us know if you require any further assistance. Thank you.
We regret to hear about the inconvenience caused. You can add the Folder to exceptions list in AVG Anti-Virus free to fix this, please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Please, feel free to let us know if you require any further assistance. Thank you.