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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
paul oxleypaul oxley 
I recently upgraded my AVG package to include TuneUp, Secure VPN and AntiTrack as well as my existing AVG Internet Security package. Since the upgrade I often have trouble with web pages timing out or the responses being REALLY slow. I don't have any other Anti Virus installed (other than whatever comes with Windows10). Sometimes the problem is resolved after a reboot but not always (and this isn't a satisfactory resolution!) Not sure if this is connected but since the upgrade I often notice that the PC won't closedown due to "Privacy Filter App preventing shutdown" message. Any resolutions gratefully received before I uninstall and go back to the basic free package - thanks.
Best Answer chosen by paul oxley
Midhun AloorMidhun Aloor (AVG)

Hello Paul,

We're sorry for the discomfort this has caused you.
Let us temporarily disable your AVG programs (AVG Internet Security, AVG Secure VPN & AVG AntiTrack) one by one & check which program is causing these issues.
Refer to this article to temporarily disable your AVG Internet Security.
To disable your AVG Secure VPN, turn of the slider button in the main window of AVG Secure VPN.
Coming to your AVG AntiTrack, please disable the "Anti-Tracking" component in your AVG AntiTrack.
Keep us updated.

Robyn StaceyRobyn Stacey 
How do I unblock an access denied error 16, from the Kmart (Australia) site

Best Answer chosen by Robyn Stacey
Dawn EmrysDawn Emrys

To resolve this on my iPhone/iPad i had to go into:
Under PERSONAL VPN, click on info of
AVG Mobile Security, &
Connect on Demand

This resolved my problem
Ron NewfieldRon Newfield 
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :-
If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode!
You can't boot at all using any of the safe mode options, forcing a Windows re-install.
This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable.
The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup.
This is a serious security problem.
Best Answer chosen by Ron Newfield
Ron NewfieldRon Newfield
They are not going to fix this.
This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems.
All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode.
If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets.
Report the failures to this thread and maybe they will get their engineers to look at it properly.

I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
Hendrik MerisonHendrik Merison 
Everytime I log on I find PASSWORD PROTECTION disabled and have no clue HOW that happens
Any answers available?
Best Answer chosen by Hendrik Merison
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Hendrik,

We're glad to look into this & help you.
Please let us know the version of AVG (Open AVG - Menu - About).
Also, clarify whether enabling it manually keeps it active after the restart.
jcak horrorjcak horror 

avg secure vpn vey bet vpn very best is speed very good and very good open of  thank for this vpn good
Best Answer chosen by jcak horror
Midhun AloorMidhun Aloor (AVG)


Thank you for your kind words & for supporting our products.
If you require any assistance with AVG, please don't hesitate to contact us.
We'd be happy to help you. Have a great day. Stay safe!

Gert JobGert Job 
Continued AVG Alerts regarding exposure of IP address & activities on line even though I bought apps
Best Answer chosen by Gert Job
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Gert,

We understand your concern.

Please accept our apologies for the inconvenience caused.

We could see that you are getting campaign popups to purchase the other AVG products. Please follow the steps in the article and disable the privacy settings https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Let us know, if you need further help.
Colin RobertsColin Roberts 
Hello my friends once again!

Can you assist me please?
Whenever I log on my pc my AVG VPN is already on making it very slow to get online.

I dont have it set to "Automatically start on log on", and I would like it to not start on auto..can anyone tell me what to do please?
Thanks very much

Best Answer chosen by Colin Roberts
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Colin, 

We understand your concern.
The slowness with internet speed with VPN turned on is an expected behavior.
This is because VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
You can change the location in AVG Secure VPN and check whether you could see a change in internet speed.

And to turn off the 'Auto Connection':

Open AVG Secure VPN and go to ☰ Menu ▸ Settings.
Select the Network Security tab in the left panel, then tick the box next to Automatically when connected to the Internet.
Nate WuNate Wu 
AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate Wu
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
jacques cappoenjacques cappoen 
i pay two times this year wat can i do 
Best Answer chosen by jacques cappoen
Alok KumarAlok Kumar (Avast)
Hello Jacques,
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
enrico rodgerenrico rodger 
avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodger
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
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