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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Carol KershawCarol Kershaw 
I have removed Tune up and do not want to buy it . How do I stop the payment?
Best Answer chosen by Carol Kershaw
Rakshith RajkumarRakshith Rajkumar (Avast)
Hello Carol,

We are sorry to know that you do not wish to continue using the AVG TuneUp
Please be noted that the auto renewal is already cancelled.
I can assure you that you will not be billed for the renewal .
Thank you.
Eric FryEric Fry 
I have purchased a year subscription to AVE Tune Up today. Apparently it is activated but when I try to fix the performance issues I'm asked to buy a subscription again. What am I doing wrong?
Best Answer chosen by Eric Fry
Rakshith RajkumarRakshith Rajkumar (Avast)
Hello, Eric

I understand but let us make sure that the product installed in your PC is activated.
Use the below article to check if the AVG TuneUp is activated or not :
https://support.avg.com/SupportArticleView?urlname=Activate-AVG-TuneUp
Keep us posted.
Maggie MalMaggie Mal 
When I open up my I/Net Security it comes up with
UI FAILED TO LOAD
This is very embarrassing
Your protection is running, but the UI is having a really bad day
(EXIT)
["undefined", "module", "main layout". "view", "default"]
What is going on?
I tried ringing the Support Number of 1800 429 319 but it is SHUTDOWN due to Coronavirus situation.
 
Best Answer chosen by Maggie Mal
Maggie MalMaggie Mal
Just managed to open up the AVG icon ok so following through with Update given.  Hopefully will fix it.Thanks.
alan atkinsonalan atkinson 
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
User-added image
Lucie DrdlováLucie Drdlová 
Hello, 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ron NewfieldRon Newfield 
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :-
If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode!
You can't boot at all using any of the safe mode options, forcing a Windows re-install.
This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable.
The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup.
This is a serious security problem.
Best Answer chosen by Ron Newfield
Ron NewfieldRon Newfield
They are not going to fix this.
This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems.
All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode.
If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets.
Report the failures to this thread and maybe they will get their engineers to look at it properly.

I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
Ricardo VegaRicardo Vega 
Is it possible to delete / deactivate my AVG Account? I already use it for a long time, look for how to remove it but I didn't find any I need help as soon as possible. Sorry to bother.
Best Answer chosen by Ricardo Vega
BalasubramanianBalasubramanian (Avast) 
You are most welcome, Ricardo.
Please do not apologize for this as it is your right to delete your account at any time.
Jagannath AdaviJagannath Adavi 
After a clean instal of Windows 10, I downloaded and installed my licensed copy of AVG PC Tuneup. I opted to scan drive C, and was prompted to restart the PC, which I did. Now the message is:"Scanning and repairing drive (C): 11% complete". The scan is stuck at 11% for about an hour. What should I do?
Best Answer chosen by Jagannath Adavi
BalasubramanianBalasubramanian (Avast) 
Hello Brett,

I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
david mcadamdavid mcadam 
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Best Answer chosen by david mcadam
Alok KumarAlok Kumar (Avast)
Hello David,
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

I also could not find any previous contact using your email address.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
Damon LakeDamon Lake 
why are you taking so long to update the database for the antivirus?
Best Answer chosen by Damon Lake
Damon LakeDamon Lake
When are you guys going to fix the problem?
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