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Topic: Billing & Accounts - AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Esaïe LegrandEsaïe Legrand 
Bonjour,

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Merci.
Best Answer chosen by Esaïe Legrand
KishoreKishore (AVG Technologies) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
Mohammed ThameemMohammed Thameem (AVG Technologies)
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.
https://support.avg.com/support_sales?l=en_US

Please feel free to get back to us for any issues with AVG.
Thank you.
Pichet ThongsinPichet Thongsin 
I'm living in Vietnam right now and have problem to open page
https://myaccount.avg.com/my-account-login
(Log in to AVG MyAccount link). It will be redirected to http://www.avg.com/vn-vi/homepage
everytime. Please look at Video at "https://youtu.be/kqYROX2uSwo"

Please help.

Thanks in advance.
Pichet Thongsin
Best Answer chosen by Pichet Thongsin
AvinashAvinash (AVG Technologies) 
Hello Pichet.
We apologize for the delay in response. Are you able to login to AVG My account now? Please visit https://myaccount.avg.com/us-en/my-account-login to login. Please, feel free to let me know if you require any further assistance. Thank you.
Heywood WilliamsHeywood Williams 
April 3, 2015 I paid you 39.99 but haven't been able to use it. Now you say I don't have an account? And I can't contact your subscription service other than here? What if I didn't HAVE Facebook?

 
Best Answer chosen by Heywood Williams
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Heywood. I am sorry for the inconvenience. Could you please let us know the AVG program on which you are facing the issue?
Chris TaylorChris Taylor 
I have replied to Zbynek (Customer Support) who replied to my question at 06:00 on 29/10/2014.However my mail server says that noreplyavg has been rejected. Please tell me which e-mail address to use for confidential information.
Yours  Chris Taylor

 
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Chris,
Please try login using new email address and let me know if it is there now.
Thanks
Rolf PetersenRolf Petersen 

Sorry, I didn't send my first question (10 minutes ago) to the right category:

This product was payed on August 20, 2014 for 1 year (till September 10, 2015).

In November 2014, I received the information, that its full performance have expired. The same daily information asks for a new payment...!

Best Answer chosen by Zbynek (AVG Technologies) 
JanJan (AVG Technologies) 

Hi Rolf,

Please try to log out from the AVG Zen and then login again (http://avgclick.me/ActivateZen).

Let me know how it goes.

Colleen MarlowColleen Marlow 
$114.99 was taken from my bank today, and I had know idea what it was for until I rang my bank.
I have not used AVG since 2015. I did not authorise this money to be taken from my bank.
Why would I buy AVG for $114.99 when I purchased Trent Micro Maximum Security for $70 when I recently had a service on my computer. I would really appreciate a refund as I am on a very low income.
Best Answer chosen by Colleen Marlow
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello Colleen,
I regret for the inconvenience caused. I see that you have been auto renewed for AVG Internet Security (1 computer) and it is good till 9/12/2019.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you cancel it. You will be billed 15 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
Since you aren't interested to renew your AVG product, please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Thank you.
ups kateriyaups kateriya 
i want to unlock my phone pla help me
Best Answer chosen by Jan (AVG Technologies) 
Alan BinchAlan Binch
ups, Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone).
AVG Guru
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Yes James, It would be basically like transferring your AVG license to a new computer (https://support.avg.com/SupportArticleView?urlname=How-to-transfer-AVG-license-to-a-new-computer).
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