My 2 year subscription for virus protection expires in November (22nd) 2017. I no longer wish to renew this. I am unable to access this thru My Account in order to cancel, as it erroneously does not recognize my subscription and I am unable to create a new account using my current email address. Please CANCEL my subscription and automatic extension/renewal for which I do nor wish to be billed
I understand the inconvenience. I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license. I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too. Do you wish to cancel it?
Hello Aleksandar, We are here to help you. You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access. After that, please check your inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion. Regards, Alok.
I have received your request for removing your personal data from AVG systems and databases.
Once we remove your personal data from our systems, you will no longer be able to use any active AVG licenses and services that you may have subscribed to. We're unable to refund any remaining subscriptions or products as a part of the data removal process.
Please respond to this message and confirm that you really wish to have your personal data removed from AVG systems. Once confirmed, I'll initiate the process and I will inform you once the data has been removed. Please note that this is a one-way process and once the data is removed, I cannot restore it.
Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?
Hello Esaïe, Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance. Thank you.
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583 should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to do this simple proceedure-SAD
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Thank you for providing the screenshot. It could be possible if the program not activated properly or some synchronization issue might have happened. Please open AVG Internet Security > My AVG > My Subscription > Click Logout/ remove the license (If you have that option) > Select Login > Enter your AVG Myaccount credentials and click OK to reactivate it.