Hello Aleksandar, We are here to help you. You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access. After that, please check your inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion. Regards, Alok.
I have received your request for removing your personal data from AVG systems and databases.
Once we remove your personal data from our systems, you will no longer be able to use any active AVG licenses and services that you may have subscribed to. We're unable to refund any remaining subscriptions or products as a part of the data removal process.
Please respond to this message and confirm that you really wish to have your personal data removed from AVG systems. Once confirmed, I'll initiate the process and I will inform you once the data has been removed. Please note that this is a one-way process and once the data is removed, I cannot restore it.
Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?
Hello Esaïe, Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance. Thank you.
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583 should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to do this simple proceedure-SAD
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
I recently cancelled my ongoing AVG subscription, and received an email confirming it was cancelled. This was a number of months ago.
However, yesterday I received another email, saying my subscription was being renewed when my current subscription ends on 24 February 2020, and that I will be billed £99.99!!!???
Does anybody have any answers as to why this would happen? I've been very happy with my AVG products, and continue to have a mobile subscription, but simply no longer need a subscription for my laptop.
I find it strange to receive an email saying it is cancelled, and then a subsequent one from AVG/ Digital River saying that it will automatically be renewed.
We could not find a subscription for which you cancelled the auto renewal. As per our record, you have an active subscription for AVG Internet Security (1 Computer) which still has the auto renewal service enabled. Do you confirm to cancel the auto renewal service? Digital River is our eCommerce partner which manages the online sale and distribution of AVG products and services. Hence, you receive the email notification from them.
I have replied to Zbynek (Customer Support) who replied to my question at 06:00 on 29/10/2014.However my mail server says that noreplyavg has been rejected. Please tell me which e-mail address to use for confidential information. Yours Chris Taylor