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Topic: Billing & Accounts - AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Aleksandar DjajicAleksandar Djajic 
i would like to delete my avg account
Best Answer chosen by Aleksandar Djajic
Alok KumarAlok Kumar (Avast)
Hello Aleksandar,
We are here to help you. You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access. After that, please check your inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
Regards,
Alok.
deleted deleteddeleted deleted 
Hi,
I no longer use my PC,please close my suscription now,thank you.
Charles
Best Answer chosen by deleted deleted
Akash ChandaAkash Chanda (Avast)
Hi Charles,

I have received your request for removing your personal data from AVG systems and databases.

Once we remove your personal data from our systems, you will no longer be able to use any active AVG licenses and services that you may have subscribed to. We're unable to refund any remaining subscriptions or products as a part of the data removal process.

Please respond to this message and confirm that you really wish to have your personal data removed from AVG systems. Once confirmed, I'll initiate the process and I will inform you once the data has been removed. Please note that this is a one-way process and once the data is removed, I cannot restore it.
Marisa ArribasMarisa Arribas 
I jus got Internet Security but I cannot used it.  I have the account but I don't see the" key or clave"

My bill number is 12289xxxxxx
Id transaction: [Removed]

I would like a solution to this problem
Thank you
Marisa Ortega

 
Best Answer chosen by Marisa Arribas
Akash ChandaAkash Chanda (Avast)
Hi Marisa,

Thank you for the information.

I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.

Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.

Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?
Esaïe LegrandEsaïe Legrand 
Bonjour,

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Merci.
Best Answer chosen by Esaïe Legrand
KishoreKishore (Avast) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
Mohammed ThameemMohammed Thameem (Avast)
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.
https://support.avg.com/support_sales?l=en_US

Please feel free to get back to us for any issues with AVG.
Thank you.
Vasco CorreiaVasco Correia 

So I just checked my transactions and apparently I made a transaction to this "DRI AVG TECHNOLOGIES ORDERFIND" with the value of 39,66€. 

 

What is this? I haven't bought any of the aditional services provided besides the free version so why was I deducted this amount?

Expecting an explanation.

Thanks in advance,
Best regards,

Vasco Correia

Best Answer chosen by Vasco Correia
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Vasco,

I understand this must be upsetting. I have checked your account and don't see any charge made recently.

I have sent you an email, please provide the proof of purchase of the recent charge to locate the details and assist further. 
Chris TaylorChris Taylor 
I have replied to Zbynek (Customer Support) who replied to my question at 06:00 on 29/10/2014.However my mail server says that noreplyavg has been rejected. Please tell me which e-mail address to use for confidential information.
Yours  Chris Taylor

 
Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Chris,
Please try login using new email address and let me know if it is there now.
Thanks
Rolf PetersenRolf Petersen 

Sorry, I didn't send my first question (10 minutes ago) to the right category:

This product was payed on August 20, 2014 for 1 year (till September 10, 2015).

In November 2014, I received the information, that its full performance have expired. The same daily information asks for a new payment...!

Best Answer chosen by Zbynek (Avast) 
JanJan (Avast) 

Hi Rolf,

Please try to log out from the AVG Zen and then login again (http://avgclick.me/ActivateZen).

Let me know how it goes.

Colleen MarlowColleen Marlow 
$114.99 was taken from my bank today, and I had know idea what it was for until I rang my bank.
I have not used AVG since 2015. I did not authorise this money to be taken from my bank.
Why would I buy AVG for $114.99 when I purchased Trent Micro Maximum Security for $70 when I recently had a service on my computer. I would really appreciate a refund as I am on a very low income.
Best Answer chosen by Colleen Marlow
Abirami ShanmugamAbirami Shanmugam (Avast)
Hello Colleen,
I regret for the inconvenience caused. I see that you have been auto renewed for AVG Internet Security (1 computer) and it is good till 9/12/2019.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you cancel it. You will be billed 15 days prior to the start of the next subscription period. We can assure you that we have not processed any unauthorized payments from your card or account. We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription.
Since you aren't interested to renew your AVG product, please visit https://support.avg.com/RefundForm to fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days.
Thank you.
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