Home Support



Select your language:

Topic: Billing & Accounts - AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Esaïe LegrandEsaïe Legrand 

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Best Answer chosen by Esaïe Legrand
KishoreKishore (AVG Technologies) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
Mohammed ThameemMohammed Thameem (AVG Technologies)
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.

Please feel free to get back to us for any issues with AVG.
Thank you.
Pichet ThongsinPichet Thongsin 
I'm living in Vietnam right now and have problem to open page
(Log in to AVG MyAccount link). It will be redirected to http://www.avg.com/vn-vi/homepage
everytime. Please look at Video at "https://youtu.be/kqYROX2uSwo"

Please help.

Thanks in advance.
Pichet Thongsin
Best Answer chosen by Pichet Thongsin
AvinashAvinash (AVG Technologies) 
Hello Pichet.
We apologize for the delay in response. Are you able to login to AVG My account now? Please visit https://myaccount.avg.com/us-en/my-account-login to login. Please, feel free to let me know if you require any further assistance. Thank you.
Heywood WilliamsHeywood Williams 
April 3, 2015 I paid you 39.99 but haven't been able to use it. Now you say I don't have an account? And I can't contact your subscription service other than here? What if I didn't HAVE Facebook?

Best Answer chosen by Heywood Williams
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Heywood. I am sorry for the inconvenience. Could you please let us know the AVG program on which you are facing the issue?
Chris TaylorChris Taylor 
I have replied to Zbynek (Customer Support) who replied to my question at 06:00 on 29/10/2014.However my mail server says that noreplyavg has been rejected. Please tell me which e-mail address to use for confidential information.
Yours  Chris Taylor

Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Chris,
Please try login using new email address and let me know if it is there now.
Rolf PetersenRolf Petersen 

Sorry, I didn't send my first question (10 minutes ago) to the right category:

This product was payed on August 20, 2014 for 1 year (till September 10, 2015).

In November 2014, I received the information, that its full performance have expired. The same daily information asks for a new payment...!

Best Answer chosen by Zbynek (AVG Technologies) 
JanJan (AVG Technologies) 

Hi Rolf,

Please try to log out from the AVG Zen and then login again (http://avgclick.me/ActivateZen).

Let me know how it goes.

ups kateriyaups kateriya 
i want to unlock my phone pla help me
Best Answer chosen by Jan (AVG Technologies) 
Alan BinchAlan Binch
ups, Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone).
AVG Guru
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Yes James, It would be basically like transferring your AVG license to a new computer (https://support.avg.com/SupportArticleView?urlname=How-to-transfer-AVG-license-to-a-new-computer).
Stan WalkerStan Walker 
I have just been notified that my product is coming up for renewal next month.
But have found out that I can get a better price if I renew it before the automatic annual renewal executes.

My question is this: Will I be billed twice? Once for the automatic renewal and the other for self executed renewal.

A speedy response would be appreciated. Thanks.
Best Answer chosen by Stan Walker
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello Stan,
Please be informed that you will not get charged twice if you renewed your existing AVG Product. In case, If you purchase a new AVG product then the old AVG product will get renewed automatically. To know more we request you to contact sales support team using the link https://support.avg.com/support_sales?l=en_US  .
Please feel free to get back to us for further assistance.
Thank you.
Ask a question