Home Support

Topic: Billing & Accounts - AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Nima BteNima Bte 

Hi, I tried to use the 60 days for free offer and activate the AVG smart security. But it did not accept my MasterCard. Here is my email. nima.bte@gmail.com

I tried a couple of times but all failed and I do not see that offer anymore! would appreciate if you inform me what i need to do. thanks

Best Answer chosen by Nima Bte
AvinashAvinash (Avast) 
Hello Nima.
Thank you for choosing AVG.
We'd request you to install AVG AntiVirus free and click 'Upgrade'.
You should be able to see an offer to sign up for a 60 day trial.
Try to use a different card of PayPal account.
Frank WitcombeFrank Witcombe 
My 2 year subscription for virus protection expires in November (22nd) 2017.  I no longer wish to renew this.  I am unable to access this thru My Account in order to cancel, as it erroneously does not recognize my subscription and I am unable to create a new account using my current email address.  Please CANCEL  my subscription and automatic extension/renewal for which I do nor wish to be billed    
Best Answer chosen by Frank Witcombe
Balasubramanian SBalasubramanian S (Avast) 
Hello Frank,

I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?
Ricardo VegaRicardo Vega 
Is it possible to delete / deactivate my AVG Account? I already use it for a long time, look for how to remove it but I didn't find any I need help as soon as possible. Sorry to bother.
Best Answer chosen by Ricardo Vega
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Ricardo.
Please do not apologize for this as it is your right to delete your account at any time.
Aleksandar DjajicAleksandar Djajic 
i would like to delete my avg account
Best Answer chosen by Aleksandar Djajic
Alok KumarAlok Kumar (Avast)
Hello Aleksandar,
We are here to help you. You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access. After that, please check your inbox > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
deleted deleteddeleted deleted 
I no longer use my PC,please close my suscription now,thank you.
Best Answer chosen by deleted deleted
Akash ChandaAkash Chanda (Avast)
Hi Charles,

I have received your request for removing your personal data from AVG systems and databases.

Once we remove your personal data from our systems, you will no longer be able to use any active AVG licenses and services that you may have subscribed to. We're unable to refund any remaining subscriptions or products as a part of the data removal process.

Please respond to this message and confirm that you really wish to have your personal data removed from AVG systems. Once confirmed, I'll initiate the process and I will inform you once the data has been removed. Please note that this is a one-way process and once the data is removed, I cannot restore it.
Marisa ArribasMarisa Arribas 
I jus got Internet Security but I cannot used it.  I have the account but I don't see the" key or clave"

My bill number is 12289xxxxxx
Id transaction: [Removed]

I would like a solution to this problem
Thank you
Marisa Ortega

Best Answer chosen by Marisa Arribas
Akash ChandaAkash Chanda (Avast)
Hi Marisa,

Thank you for the information.

I see that you have not activated your AVG MyAccount yet. Not to worry, I've sent you an email with the Confirmation Email, please check your Inbox and confirm the email address.

Once confirmed, please follow the steps below to activate the AVG Internet Security-Unlimited:
  1. Please, open AVG Internet Security>My AVG>Subscriptions.
  2. Please click on "Log out" on AVG Subscription Tab and then you will be able to find "Remove License" option. If the Logout Option is not available, please click on Remove License.
  3. Click on it and wait for the process to get finished.
  4. Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
  5. Enter the AVG my account credentials and check whether it activates your recent subscription.

Could you also tell me what exactly is the issue that you're facing with AVG Secure VPN?
Esaïe LegrandEsaïe Legrand 

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Best Answer chosen by Esaïe Legrand
KishoreKishore (Avast) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Beverly MartinBeverly Martin 
I want to cancel my subscription completely-this program is far from user friendly my order number 38-3530583  should be cancelled and my credit card refunded if this renewal has already happened. I can't find a clear path or phone number to  do this simple proceedure-SAD 
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Beverly, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-cancel-automatic-license-renewal). Also have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support. There's a Sales Support section. Otherwise, When available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep.. will respond to your posting @ their earliest convenience.
AVG Guru
Jim MurnikJim Murnik 
I bought AVG tech support and ultimate and I am still having problems and want a refund. This product is only 8 days old. They tell me they will look into the problem. I had to go to microsoft to fix my problems.
Best Answer chosen by Jim Murnik
Mohammed ThameemMohammed Thameem (Avast)
Hello Jim,
We apologize for the inconvenience caused to you.
Please use the following link to apply for refund.

Please feel free to get back to us for any issues with AVG.
Thank you.
Gordon CroweGordon Crowe 
Paid for two year renewal on 04/09/2018 order #135******* still has not been applied to my account. Still shows my service will end 04/24/2018. What do I need to do?
Best Answer chosen by Gordon Crowe
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)

Thank you for providing the screenshot. It could be possible if the program not activated properly or some synchronization issue might have happened. Please open AVG Internet Security > My AVG > My Subscription > Click Logout/ remove the license (If you have that option) > Select Login > Enter your AVG Myaccount credentials and click OK to reactivate it. 

If the issue persists, please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the activation window to check the expiry date. 
Ask a question
Struggling with non-AVG technology? We can fix that, too!