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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
alan atkinsonalan atkinson 
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
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Lucie DrdlováLucie Drdlová 
Hello, 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ron NewfieldRon Newfield 
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :-
If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode!
You can't boot at all using any of the safe mode options, forcing a Windows re-install.
This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable.
The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup.
This is a serious security problem.
Best Answer chosen by Ron Newfield
Ron NewfieldRon Newfield
They are not going to fix this.
This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems.
All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode.
If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets.
Report the failures to this thread and maybe they will get their engineers to look at it properly.

I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
Ricardo VegaRicardo Vega 
Is it possible to delete / deactivate my AVG Account? I already use it for a long time, look for how to remove it but I didn't find any I need help as soon as possible. Sorry to bother.
Best Answer chosen by Ricardo Vega
BalasubramanianBalasubramanian (Avast) 
You are most welcome, Ricardo.
Please do not apologize for this as it is your right to delete your account at any time.
Jagannath AdaviJagannath Adavi 
After a clean instal of Windows 10, I downloaded and installed my licensed copy of AVG PC Tuneup. I opted to scan drive C, and was prompted to restart the PC, which I did. Now the message is:"Scanning and repairing drive (C): 11% complete". The scan is stuck at 11% for about an hour. What should I do?
Best Answer chosen by Jagannath Adavi
BalasubramanianBalasubramanian (Avast) 
Hello Brett,

I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
david mcadamdavid mcadam 
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Best Answer chosen by david mcadam
Alok KumarAlok Kumar (Avast)
Hello David,
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

I also could not find any previous contact using your email address.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
Damon LakeDamon Lake 
why are you taking so long to update the database for the antivirus?
Best Answer chosen by Damon Lake
Damon LakeDamon Lake
When are you guys going to fix the problem?
Jill LockwoodJill Lockwood 
Be interested in your views.  I bought and paid for driver updater for 2 years at the cost of £27.99.  That was back in September. Yesterday morning AVG decided to take (steal) £29.99 from my PayPal.  I took this up with AVG and eventually PayPal.  AVG said they were passing my submission to another department.  PayPal say I wasn't entitled to a refund as I hadn't cancelled my subscription within 30 days.  Why do people not read what is written!  It clearly stated next payment due 2021!  So I fill out another AVG online form.  What happens?  I get a refund for £27.99 and lose my driver update.  Seems no-one is actually bright enough to realise they have taken £29.99 from me unlawfully and no-one wants to refund me this money.  It may not be a lot to many of you but as an OAP I can't afford to have people just take money from me.  I have been cyber mugged!!
Best Answer chosen by Jill Lockwood
Jill LockwoodJill Lockwood
Oh and for the record no email recieved in trash spam or anywhere else.  Not even an apology!
John SteffensJohn Steffens 

Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?

I go there about once a week and it seems as though this always always presented.

Today, the ONLY thing that was up dated was virus definitions.

This is really annoying that I always have to restart.

Best Answer chosen by John Steffens
Priyanga SekarPriyanga Sekar (Avast)
John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product. 
1. Yes, the settings will not revert back if we reinstall the product. 
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product. 
You can find an option to edit your post nearby your reply. 
Thank you. If we can be of more help, please never hesitate to let us know.
 
Michael BrightMichael Bright 
Since updating my AVG free antivirus yesterday I am now getting two of AVGUI.EXE in task manager for 90% of the time I'm online. Are other people experiencing the same issue ? 
Best Answer chosen by Michael Bright
AvinashAvinash (Avast) 
Hello Michael.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
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