Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Nima BteNima Bte 

payment authorisation failed

Hi, I tried to use the 60 days for free offer and activate the AVG smart security. But it did not accept my MasterCard. Here is my email. nima.bte@gmail.com

I tried a couple of times but all failed and I do not see that offer anymore! would appreciate if you inform me what i need to do. thanks

Best Answer chosen by Nima Bte
AvinashAvinash (Avast) 
Hello Nima.
Thank you for choosing AVG.
We'd request you to install AVG AntiVirus free and click 'Upgrade'.
You should be able to see an offer to sign up for a 60 day trial.
Try to use a different card of PayPal account.

All Answers

AvinashAvinash (Avast) 
Hello Nima.
Thank you for choosing AVG.
We'd request you to install AVG AntiVirus free and click 'Upgrade'.
You should be able to see an offer to sign up for a 60 day trial.
Try to use a different card of PayPal account.
This was selected as the best answer
Nima BteNima Bte

Thank you User-added imageUser-added imagefor the reply.

Such an offer does not exist anymore!
AvinashAvinash (Avast) 
Appreciate your efforts, Nima.
Unfortunately, the 60 day trial must be signed up through a pop up in AVG.
It is not available through another channel. I'd request you to remove AVG free and download a 30 day trial and keep using it.
Click the link below for instructions to download the trial:
https://www.avg.com/download-thank-you.php?product=GSR
Craig MurrayCraig Murray
I'm having the same problem now in 2022. There is nothing wrong with the account I'm trying to use and I don't want to give more bank details so I guess I should just remove AVG from all of my devices and use different anti virus software.
Nisha SivakumarNisha Sivakumar (Avast)
Hello Craig,

We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.

Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.
Ronny WilsonRonny Wilson
I'm having the same problem! After several chats, support calls, etc. AVG refuses to accept that they are on an international fraudulent list! I've tried with several cards from different banks, and I have had no problems with international purchases yesterday, today, or at all, except with AVG! My subs are about to expire. I'm a financially secure individual (millionaire) and have trusted this software for a long time, until now. I would rather continue using the software; however, as it is now, it's not up to me, it's up to AVG and getting their asses off an international fraud list so loyal customers can continue using the software without these problems!!!!! The problem is AVG or Digital River (the ones who handle their payments via credit card). Whichever one, this needs to be addressed pronto. Else, a whole lot of folks are about to encounter these same problems I'm dealing with! AVG, GET THIS FIXED ASAP!!!!!!
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Ronny, 

We're sorry for the inconvenience caused. We will surely help you to fix it.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.

Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query. Thank you for understanding.
Ask a question
Struggling with non-AVG technology? We can fix that, too!