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Topic: AVG Mac Products – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Colin AdamsColin Adams 
I have an AVG MyAccount and have been able to access it using both my Mac and PC.
I installed AVG Cleaner for Mac yesterday and attempted to connect it to my account but the password wasn't accepted.
I then sent a request to reset the password but have not received a message in my Inbox.
Please advise.
Best Answer chosen by Colin Adams
AvinashAvinash (Avast) 
Hello, Colin.

Thank you for reaching us with your concern.

I would like to inform you that AVG Zen app has been discontinued and it is no longer possible to connect the devices which are installed with AVG apps in a network and manage the apps remotely.

AVG Cleaner for Mac is available for free and the features remain same irrespective of connecting it to AVG MyAccount. So I would request you to use it without logging in.
I have been trying to download the software to run on my iMac. I believe it is now called  something like 
clean-up . nobody on the various support site is able to help me !
Best Answer chosen by JOHN MURRAY
KarthikeyanKarthikeyan (Avast) 
Hello John,
We are sorry to hear that. You can click on this link https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&uo=4 to download and install the AVG Cleaner for Mac in your computer or you can sign in to your AVG MyAccount and click on the "Subscriptions" tab. From there you can select the product you want to download and install the same in your computer. If you still have any issue with the download of this product, please let us know and we will assist you further.
Thank you
Randall GriffinRandall Griffin 
Hi i trying to log into AVG Cleaner and my AVG Protection but it keeps saying that my password doesn't match the Email and i have recently Reset and retried my password but it keeps happening.
Best Answer chosen by Randall Griffin
Alan BinchAlan Binch
Randall, Mac OS support.. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents.
AVG Guru
Carlo Federico VescovoCarlo Federico Vescovo 
There is a typo in the Italian installer for mac. Your programmers wrote "Per iniziare a installare Avast fai clic su continua" (in English "To start the Avast installation click continue") but the program I'm installing is AVG and the logo is the AVG logo.  Typo
Best Answer chosen by Carlo Federico Vescovo
KarthikeyanKarthikeyan (Avast) 
Hello Carlo,

Thank you for letting us know about this typo.

This will be checked and corrected by the concerned team.

Thank you for your time and co-operation.
alex parksalex parks 

file shield on my mac won't turn on no matter what i do.

Best Answer chosen by alex parks
KarthikeyanKarthikeyan (Avast) 
That's unfortunate the issue persists.

I will escalate this case to the senior team. They will check this and soon contact you via this community post with a solution.

We appreciate your time and co-operation.
Mike DMike D 
Hi I have AVG Anti Virus on my Mac. i've done my best to turn off any non essential notifications but it feels like i constantly get notifications that the AV Definitions have been updated.

While this is , ultimately, good news, that the updates occur a few times a day id rather not be notified, my preference is for AV to be a product that does a very important job, silently behind the scenes and only tells me about things i must intervene with. if i want to ensure the defs are up to date i'd rather open the application and find out. - or notification of a failed update but not a successful one is more relevant/appropriate to me... this is when there's a problem.

how could i turn this off?

Best Answer chosen by Mike D
KarthikeyanKarthikeyan (Avast) 
Mike, notifications are received using system notification - it can be disabled in the system settings as described at https://goo.gl/Rj5iKB. At the moment, it's basically all or nothing however we are working on a better solution.
Gerald BGerald B 
Hi, I recently made the switch from Avast to AVG on my Mac and have been having trouble with the program. My preferred use of Antivirus (while not recommended, I know) is to keep it disabled and only use it to scan when I want to at my convenience. I had no problems with Avast, I disabled it and only reenabled/updated the virus registry when needed, but AVG is different. Yes, I can disable AVG protections, but even when I quit the application, AVG is still running in the background doing whatever, updating me every day that it updated the virus registry. I want this to STOP.

I have tried force quitting the process but initially saw forcequit wouldn't do anything. So I opened up terminal and use sudo to Kill the exact PID of the AVG process, but that doesn't work either. In fact, it seems that as soon as AVG is forced to quit it instantly turns back on under a different PID. There is absolutely no way I can kill it permanantly that I've been able to find. Hopefully there is someone here that can help, if not I'm going back to Avast.
Best Answer chosen by Gerald B
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Sorry for the delay, Gerald. 

We appreciate your efforts, but unfortunately, we do not have option to disable it completely. However, we have taken this as a feedback and escalated to our developer's team as a feature request. 
Rachel FlorenceRachel Florence 
My Mac crashes and restarts when I attempt to run deep or Mac scan.
Have tried uninstalling and reinstalling AVG.
When Mac restarts it resets the clock to 2001 and changes desktop photo (I can change the clock back but not the photo).
I have a MacBook Pro 15 inch mid 2010 running OS X Yosemite (version 10.10.5).
Best Answer chosen by Rachel Florence
Alan BinchAlan Binch
Rachel, Did you resolve your issue with AVG Mac?.
AVG Guru
George PowGeorge Pow 
How do i reset the icloud account to accept AVG
Best Answer chosen by George Pow
AvinashAvinash (Avast) 
Hello George.
Could you please let us know on which device you are using the iCloud app?
Daniel JohnsenDaniel Johnsen 
AVG AntiVirus 2015.0 (4743) is installed on a late 2013 Macbook Pro Retina running OS X 10.9.5.  Computer is running on the power adapter in clamshell mode with an external monitor and keyboard.  

If I start a full scan and walk away from the computer, when I come back later the computer is sleeping and the scan has stopped.  Scan resumes on waking, but I'd just as soon the scan ran to completion while I was doing something away from the computer.

I think the Energy Saver settings for Power Adapter are still the defaults (the "Restore Defaults" button is grayed out).  "Turn display off after:" is at the first tick mark below 15 minutes, "Prevent computer from sleeping automatically when display is off" is un-checked, all other options are checked, there are no startup/wake/sleep/shutdown/restart options scheduled.

What can I do to ensure a full scan runs to completion even if I'm not actively using the computer?
Best Answer chosen by Petr Jezek (Avast)
VladimirVladimir (Avast) 
Dear Daniel,

We tested the behavior of AVG Mac AV in a manner you asked us about. We found out that what you state is correct and that it is a proper behavior of our software due to the reason that it does not have higher priority processes than any other software, nor  a privileged access to computer's resources. As a result, the scan pauses at the very moment when your hard-drive goes to sleep and this depends on the settings of your system in the Power Saving section. 

Unfortunately, we are not familiar with a procedure that could elevate the process of scan and thus prevent your computer from sleeping. Thefore, the only way to change this behavior is to adjust settings of the system. You may try to uncheck the option Put the harddisk(s) to sleep when possible and see what will be the impact. Otherwise, i am afraid you would need to adjust time-out values set for go to sleep options.

We hope this answered your question.

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