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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
David DickinsonDavid Dickinson 
Was trying to install AVG for my Mac. It didn't install right. Pulled the icon from my Applications folder to my Trash to uninstall. Tried re-installing AVG, and now it says I have to uninstall AVG before reinstalling. I already did uninstall. How do I get rid of any residual files so I can reinstall AVG?

Best Answer chosen by David Dickinson
Dayne WrightDayne Wright
Another option if you are comfortable using your terminal is to run these two commands:

cd /Library/Application\ Support/
(this will change you to the Application Support folder)
sudo rm -rf AVGAntivirus
(this will remove the AVGAnitvirus folder and all subfolders)
Colin AdamsColin Adams 
I have an AVG MyAccount and have been able to access it using both my Mac and PC.
I installed AVG Cleaner for Mac yesterday and attempted to connect it to my account but the password wasn't accepted.
I then sent a request to reset the password but have not received a message in my Inbox.
Please advise.
Best Answer chosen by Colin Adams
AvinashAvinash (Avast) 
Hello, Colin.

Thank you for reaching us with your concern.

I would like to inform you that AVG Zen app has been discontinued and it is no longer possible to connect the devices which are installed with AVG apps in a network and manage the apps remotely.

AVG Cleaner for Mac is available for free and the features remain same irrespective of connecting it to AVG MyAccount. So I would request you to use it without logging in.
I have been trying to download the software to run on my iMac. I believe it is now called  something like 
clean-up . nobody on the various support site is able to help me !
Best Answer chosen by JOHN MURRAY
KarthikeyanKarthikeyan (Foundever) 
Hello John,
We are sorry to hear that. You can click on this link https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&uo=4 to download and install the AVG Cleaner for Mac in your computer or you can sign in to your AVG MyAccount and click on the "Subscriptions" tab. From there you can select the product you want to download and install the same in your computer. If you still have any issue with the download of this product, please let us know and we will assist you further.
Thank you
Randall GriffinRandall Griffin 
Hi i trying to log into AVG Cleaner and my AVG Protection but it keeps saying that my password doesn't match the Email and i have recently Reset and retried my password but it keeps happening.
Best Answer chosen by Randall Griffin
Alan BinchAlan Binch
Randall, Mac OS support.. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents.
AVG Guru
Carlo Federico VescovoCarlo Federico Vescovo 
There is a typo in the Italian installer for mac. Your programmers wrote "Per iniziare a installare Avast fai clic su continua" (in English "To start the Avast installation click continue") but the program I'm installing is AVG and the logo is the AVG logo.  Typo
Best Answer chosen by Carlo Federico Vescovo
KarthikeyanKarthikeyan (Foundever) 
Hello Carlo,

Thank you for letting us know about this typo.

This will be checked and corrected by the concerned team.

Thank you for your time and co-operation.
Kathie HenryKathie Henry 
Purchased AVG Ultimate for up to 10 devices.  All of my devices are Apple Products.  I was succesful downloading and installing the product on my MacBook Pro but could not activate it.  The message stated it was an invalid code.  Received help from your Tech Support via remote access to my computer but he was also unsuccessful activating the product.  Was told the software had to be loaded into a Windows OS first and then I could add the Macs.  I don't have a device with Windows.  I'm suppose to receive an email with "next steps".  Haven't seen anything yet?????
Best Answer chosen by Kathie Henry
Balasubramanian SBalasubramanian S (Avast) 
Kathie, we realize the situation and acknowledge your refund request.
Your AVG Ultimate validity will start only when we register the code.
Since we have already escalated the case to concern team they would generate a code and send it to you via email as soon as possible.
You can use that code and activate the AVG product on Mac when you reach home from the vacation.
We appreciate your patience and understanding on this matter.
Peterr WilsonPeterr Wilson 
Not sure what is meant by a new post but here is what I posted yesterday with the reply.

Peterr Wilson
I have the same issue as Anthony.  So far after much searching I have no leads on how to proceed.

I get :"Installation Error
AVG Antivirus is already installed, please uninstall the previous version first.

I can not detect any evidence of a previous version.

Any help would be greatly appreciated.

and reply from: Sarath Priyan (Avast)
Hi Peterr,

We will be glad to help with your concern.

However to check your subscription details, we request you to create a new post and we'll certainly assist you further.

I did have a subscription.  It did expire.  Using the removal tool I removed it.  I thought I would like to reinstall AVG free and once working would get a subscription again.  Now for weeks I have been trying but sill no luck.

cheers Peterr
Best Answer chosen by Peterr Wilson
Balasubramanian SBalasubramanian S (Avast) 
Hello Peterr,

Thank you for creating your own post.
We have sent an email with the steps on how to resolve the error appearing for AVG antivirus free installation on Mac.
Keep us informed about the status.
alex parksalex parks 

file shield on my mac won't turn on no matter what i do.

Best Answer chosen by alex parks
KarthikeyanKarthikeyan (Foundever) 
That's unfortunate the issue persists.

I will escalate this case to the senior team. They will check this and soon contact you via this community post with a solution.

We appreciate your time and co-operation.
Mike DMike D 
Hi I have AVG Anti Virus on my Mac. i've done my best to turn off any non essential notifications but it feels like i constantly get notifications that the AV Definitions have been updated.

While this is , ultimately, good news, that the updates occur a few times a day id rather not be notified, my preference is for AV to be a product that does a very important job, silently behind the scenes and only tells me about things i must intervene with. if i want to ensure the defs are up to date i'd rather open the application and find out. - or notification of a failed update but not a successful one is more relevant/appropriate to me... this is when there's a problem.

how could i turn this off?

Best Answer chosen by Mike D
KarthikeyanKarthikeyan (Foundever) 
Mike, notifications are received using system notification - it can be disabled in the system settings as described at https://goo.gl/Rj5iKB. At the moment, it's basically all or nothing however we are working on a better solution.
Gerald BGerald B 
Hi, I recently made the switch from Avast to AVG on my Mac and have been having trouble with the program. My preferred use of Antivirus (while not recommended, I know) is to keep it disabled and only use it to scan when I want to at my convenience. I had no problems with Avast, I disabled it and only reenabled/updated the virus registry when needed, but AVG is different. Yes, I can disable AVG protections, but even when I quit the application, AVG is still running in the background doing whatever, updating me every day that it updated the virus registry. I want this to STOP.

I have tried force quitting the process but initially saw forcequit wouldn't do anything. So I opened up terminal and use sudo to Kill the exact PID of the AVG process, but that doesn't work either. In fact, it seems that as soon as AVG is forced to quit it instantly turns back on under a different PID. There is absolutely no way I can kill it permanantly that I've been able to find. Hopefully there is someone here that can help, if not I'm going back to Avast.
Best Answer chosen by Gerald B
-980888528-980888528 (Avast)
Sorry for the delay, Gerald. 

We appreciate your efforts, but unfortunately, we do not have option to disable it completely. However, we have taken this as a feedback and escalated to our developer's team as a feature request. 
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