Was trying to install AVG for my Mac. It didn't install right. Pulled the icon from my Applications folder to my Trash to uninstall. Tried re-installing AVG, and now it says I have to uninstall AVG before reinstalling. I already did uninstall. How do I get rid of any residual files so I can reinstall AVG?
I have an AVG MyAccount and have been able to access it using both my Mac and PC. I installed AVG Cleaner for Mac yesterday and attempted to connect it to my account but the password wasn't accepted. I then sent a request to reset the password but have not received a message in my Inbox. Please advise.
Hello John, We are sorry to hear that. You can click on this link https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&uo=4 to download and install the AVG Cleaner for Mac in your computer or you can sign in to your AVG MyAccount and click on the "Subscriptions" tab. From there you can select the product you want to download and install the same in your computer. If you still have any issue with the download of this product, please let us know and we will assist you further. Thank you
Randall, Mac OS support.. Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents. AVG Guru
There is a typo in the Italian installer for mac. Your programmers wrote "Per iniziare a installare Avast fai clic su continua" (in English "To start the Avast installation click continue") but the program I'm installing is AVG and the logo is the AVG logo.
Purchased AVG Ultimate for up to 10 devices. All of my devices are Apple Products. I was succesful downloading and installing the product on my MacBook Pro but could not activate it. The message stated it was an invalid code. Received help from your Tech Support via remote access to my computer but he was also unsuccessful activating the product. Was told the software had to be loaded into a Windows OS first and then I could add the Macs. I don't have a device with Windows. I'm suppose to receive an email with "next steps". Haven't seen anything yet?????
Kathie, we realize the situation and acknowledge your refund request. Your AVG Ultimate validity will start only when we register the code. Since we have already escalated the case to concern team they would generate a code and send it to you via email as soon as possible. You can use that code and activate the AVG product on Mac when you reach home from the vacation. We appreciate your patience and understanding on this matter.
Not sure what is meant by a new post but here is what I posted yesterday with the reply.
Peterr Wilson I have the same issue as Anthony. So far after much searching I have no leads on how to proceed.
I get :"Installation Error AVG Antivirus is already installed, please uninstall the previous version first.
I can not detect any evidence of a previous version.
Any help would be greatly appreciated.
and reply from: Sarath Priyan (Avast) Hi Peterr,
We will be glad to help with your concern.
However to check your subscription details, we request you to create a new post and we'll certainly assist you further.
I did have a subscription. It did expire. Using the removal tool I removed it. I thought I would like to reinstall AVG free and once working would get a subscription again. Now for weeks I have been trying but sill no luck.
Hi I have AVG Anti Virus on my Mac. i've done my best to turn off any non essential notifications but it feels like i constantly get notifications that the AV Definitions have been updated.
While this is , ultimately, good news, that the updates occur a few times a day id rather not be notified, my preference is for AV to be a product that does a very important job, silently behind the scenes and only tells me about things i must intervene with. if i want to ensure the defs are up to date i'd rather open the application and find out. - or notification of a failed update but not a successful one is more relevant/appropriate to me... this is when there's a problem.
Mike, notifications are received using system notification - it can be disabled in the system settings as described at https://goo.gl/Rj5iKB. At the moment, it's basically all or nothing however we are working on a better solution.
Hi, I recently made the switch from Avast to AVG on my Mac and have been having trouble with the program. My preferred use of Antivirus (while not recommended, I know) is to keep it disabled and only use it to scan when I want to at my convenience. I had no problems with Avast, I disabled it and only reenabled/updated the virus registry when needed, but AVG is different. Yes, I can disable AVG protections, but even when I quit the application, AVG is still running in the background doing whatever, updating me every day that it updated the virus registry. I want this to STOP.
I have tried force quitting the process but initially saw forcequit wouldn't do anything. So I opened up terminal and use sudo to Kill the exact PID of the AVG process, but that doesn't work either. In fact, it seems that as soon as AVG is forced to quit it instantly turns back on under a different PID. There is absolutely no way I can kill it permanantly that I've been able to find. Hopefully there is someone here that can help, if not I'm going back to Avast.
cd /Library/Application\ Support/
(this will change you to the Application Support folder)
sudo rm -rf AVGAntivirus
(this will remove the AVGAnitvirus folder and all subfolders)