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Colin Stephens AVG Application not loading properly
Whenever i try to run AVGs Antivirus Free program on my laptop, the box opens, but is blank apart from the dark blue background and bar at the top. The bar at the top has two application names overlapping and 2 different resolutions of the logo overlapping. I cannot click on 'My AVG' at the top, nor minimise or close unless i right click on the application tab on my taskbar. I have AVG PC TuneUp and this works perfectly so i do not understand what is happening. Do i need to completely uninstall? because i have tried that in the past and it just loads the same way. I am wondering if a file is missing or a file location has been altered, but i do not know for sure.
Best Answer chosen by Colin StephensAvinash (AVG Technologies) Hello, Colin.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the inconvenience this may have caused. I would request you to run AVG Clear tool to completely remove the traces of currently installed AVG Anti Virus and re install it.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for instructions to download and run AVG Clear tool.
Then refer to steps in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free on how to download and install AVG Anti Virus free.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the inconvenience this may have caused. I would request you to run AVG Clear tool to completely remove the traces of currently installed AVG Anti Virus and re install it.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for instructions to download and run AVG Clear tool.
Then refer to steps in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free on how to download and install AVG Anti Virus free.
Best Answer chosen by Jan (AVG Technologies) Jan (AVG Technologies) We are sorry, this product is no longer available. We recommend that you download the Free AVG AntiVirus to ensure your computer's protection from malware.
maggie reeves AVG secure secure
Hi all i wonder if anyone can shed some light on my problem I use google chrome and have isearch.avg.com as my home page when I click to search for anything I normally have show ratings on that page with all sites a green tick that is safe to go on there are three options all sites, risky and dangerous or none and you can put a tick in any of them I always had the all sites and got green ticks but yesterday i cleared all history in chrome and now it only has the risky and dangerous ticked it i try to tick all sites it wont let the tick stay there. If I use IE them it shows the green ticks I know it sounds stupid but I felt safe seeing the green ticks I have tried both laptops and pc and its happened on all after i cleared history even the laptop that has a full licence for AVG has anyone else had this problem before I cleared history all ticks were there. Sorry if this post sounds confusing lol . And thanks for any replies in advance
Maggie
Maggie
Best Answer chosen by maggie reevesKishore (AVG Technologies) Hello Maggie. I understand you are not convinced with what the remote technician did to your pc. I request you to reach them back with the same link and then report them what you have reported us so that the remote technician will have clear idea of the issue. Thank you.
Tim Gilroy Couple questions
1. What ever happened to the extension in Chrome? Last year I had an AVG secure extension in chrome but now it is gone....
2. Did AVG ever fix the scanning error in the Windows 10 Mail app? I had a support ticket open for a long time with two data logs sent to AVG engineers because the mail app in Windows 10, when configured properly, would not allow AVG to scan e-mails... I haven't heard anything back since I sent my last data log a few months ago.
2. Did AVG ever fix the scanning error in the Windows 10 Mail app? I had a support ticket open for a long time with two data logs sent to AVG engineers because the mail app in Windows 10, when configured properly, would not allow AVG to scan e-mails... I haven't heard anything back since I sent my last data log a few months ago.
Best Answer chosen by Tim GilroyGulam Shaik Mohammed (AVG Technologies)Hello Tim,
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Web Tune up. I request you to please install it using the article http://avgread.me/1G9RXly
and also upon reviving your case details. Your email scanner issue has been escalated to our senior team. Once the issue resolved you will get contacted via email.
Please feel free to get back to us for further assistance.
Thank you.
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Web Tune up. I request you to please install it using the article http://avgread.me/1G9RXly
and also upon reviving your case details. Your email scanner issue has been escalated to our senior team. Once the issue resolved you will get contacted via email.
Please feel free to get back to us for further assistance.
Thank you.
Best Answer chosen by Steve TURNERBalasubramanian (AVG Technologies) Hello Steve,
Do you refer to our 1-click maintenance of AVG PC TuneUp program?
Do you refer to our 1-click maintenance of AVG PC TuneUp program?
Best Answer chosen by Danielle BeaboutRatheesh Ramadevan (AVG Technologies)Hi Danielle, please let us know how we could help you with?
tina gabel dragon install, and turning off the avg antivirus program
I need to install my dragon and it's say's I have to turn off my antivirus program until I install my dragon for my computer,naturally speaking, can any one tell me how to do this thank
Best Answer chosen by Zbynek (AVG Technologies) Tina, 'Search' would have revealed this article (https://support.avg.com/SupportArticleView?q=disable&urlname=How-to-disable-AVG&l=en_US).
AVG Guru
AVG Guru
B J Vice AVG Tuneup
I have two problems with AVG that I cannot find cures for and would welcome any help.
Both problems are associated with AVG PC Tune Up. The first problem is the pop-up menu that appears when clicking on the toolbar icon, - the text is in German, how can I change it to English?
The second problem is the well known missing rtl120.bpl.
I was able to clear this problem with my AVG 2013 by using control Panel to locat the program and using the "change" option Any Ideasand selecting "repair".
When trying to use the same method to to fix AVC PC Tune Up "repair" is not ofered when "change" is selected.
Any ideas please.
Dimtechy
Both problems are associated with AVG PC Tune Up. The first problem is the pop-up menu that appears when clicking on the toolbar icon, - the text is in German, how can I change it to English?
The second problem is the well known missing rtl120.bpl.
I was able to clear this problem with my AVG 2013 by using control Panel to locat the program and using the "change" option Any Ideasand selecting "repair".
When trying to use the same method to to fix AVC PC Tune Up "repair" is not ofered when "change" is selected.
Any ideas please.
Dimtechy
Best Answer chosen by B J ViceZbynek (AVG Technologies) Hi B J,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks
priscilla armstrong Tune up
I cannot find my licence or product key for my latest purchase . I apologise for this.
Best Answer chosen by Jan (AVG Technologies) Priscilla, AVG PC TuneUp does not display the Product Key. You can retrieve the Product Key using the License retrieval form (http://www.avg.com/lost).
AVG Guru
AVG Guru
Currently, AVG support is available in English only. Could you please write to us in English? We will be waiting for your response and are eager to help.