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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Farah MFarah M 
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print

And I see AVG signature in my outgoing email by MS outlook! how this activated ? 
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.

I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah M
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.

To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.

After Uninstall, Please use the below link for the AVG Ultimate installation.

If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.

Thank you.
I have been trying to download the software to run on my iMac. I believe it is now called  something like 
clean-up . nobody on the various support site is able to help me !
Best Answer chosen by JOHN MURRAY
KarthikeyanKarthikeyan (AVG Technologies) 
Hello John,
We are sorry to hear that. You can click on this link https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&uo=4 to download and install the AVG Cleaner for Mac in your computer or you can sign in to your AVG MyAccount and click on the "Subscriptions" tab. From there you can select the product you want to download and install the same in your computer. If you still have any issue with the download of this product, please let us know and we will assist you further.
Thank you
e se s 
AVG AV Free: Version 17.3.3011

Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either. 

Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files. 
Best Answer chosen by e s
Paul WebsterPaul Webster
Same issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Bob WaiteBob Waite 
Received message on one website.  Your connection is not private.  Does AVG protect me from my financial information from being stolen?
Best Answer chosen by Bob Waite
Alan BinchAlan Binch
Bob, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcEBAA0).
AVG Guru
John KarberJohn Karber 
When I start my AVG TuneUp, the dashboard just keeps loading:
User-added image
It was working fine, I don't know what's the issue?
Best Answer chosen by John Karber
AvinashAvinash (AVG Technologies) 
We regret to hear about the inconvenience caused. We suggest you to run repair installation of your AVG PC Tuneup to check and resolve your issue.
To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG PC Tuneup in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

Please, feel free to let us know if you require any further assistance.
Thabiso MalomoThabiso Malomo 
When i tried installing AVG, i got an error. 
Error code: 0xA0010004
Description: Event exec_finished

Can you please help me

Best Answer chosen by Thabiso Malomo
BalasubramanianBalasubramanian (AVG Technologies) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you are trying to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please feel free to contact us should you need any assistance. Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



Esaïe LegrandEsaïe Legrand 

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Best Answer chosen by Esaïe Legrand
KishoreKishore (AVG Technologies) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
Alan JarrettAlan Jarrett 
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
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