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Jagannath AdaviJagannath Adavi 
After a clean instal of Windows 10, I downloaded and installed my licensed copy of AVG PC Tuneup. I opted to scan drive C, and was prompted to restart the PC, which I did. Now the message is:"Scanning and repairing drive (C): 11% complete". The scan is stuck at 11% for about an hour. What should I do?
Best Answer chosen by Jagannath Adavi
BalasubramanianBalasubramanian (Avast) 
Hello Brett,

I understand the inconvenience.
To be sure, have you followed the steps as mentioned (here) to stop disk scan?
david mcadamdavid mcadam 
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Best Answer chosen by david mcadam
Alok KumarAlok Kumar (Avast)
Hello David,
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

I also could not find any previous contact using your email address.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
Damon LakeDamon Lake 
why are you taking so long to update the database for the antivirus?
Best Answer chosen by Damon Lake
Damon LakeDamon Lake
When are you guys going to fix the problem?
Jill LockwoodJill Lockwood 
Be interested in your views.  I bought and paid for driver updater for 2 years at the cost of £27.99.  That was back in September. Yesterday morning AVG decided to take (steal) £29.99 from my PayPal.  I took this up with AVG and eventually PayPal.  AVG said they were passing my submission to another department.  PayPal say I wasn't entitled to a refund as I hadn't cancelled my subscription within 30 days.  Why do people not read what is written!  It clearly stated next payment due 2021!  So I fill out another AVG online form.  What happens?  I get a refund for £27.99 and lose my driver update.  Seems no-one is actually bright enough to realise they have taken £29.99 from me unlawfully and no-one wants to refund me this money.  It may not be a lot to many of you but as an OAP I can't afford to have people just take money from me.  I have been cyber mugged!!
Best Answer chosen by Jill Lockwood
Jill LockwoodJill Lockwood
Oh and for the record no email recieved in trash spam or anywhere else.  Not even an apology!
John SteffensJohn Steffens 

Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?

I go there about once a week and it seems as though this always always presented.

Today, the ONLY thing that was up dated was virus definitions.

This is really annoying that I always have to restart.

Best Answer chosen by John Steffens
Priyanga SekarPriyanga Sekar (Avast)
John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product. 
1. Yes, the settings will not revert back if we reinstall the product. 
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product. 
You can find an option to edit your post nearby your reply. 
Thank you. If we can be of more help, please never hesitate to let us know.
 
Michael BrightMichael Bright 
Since updating my AVG free antivirus yesterday I am now getting two of AVGUI.EXE in task manager for 90% of the time I'm online. Are other people experiencing the same issue ? 
Best Answer chosen by Michael Bright
AvinashAvinash (Avast) 
Hello Michael.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Russ RussellRuss Russell 
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ Russell
BalasubramanianBalasubramanian (Avast) 
Hello Robert,

Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Saad MalikSaad Malik 
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad Malik
AvinashAvinash (Avast) 
Saad,

The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
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