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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (AVG Technologies) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
kelvin munsonkelvin munson 
When I run AVG 1-Click Maintenance (Wndows 7, Laptop HP Facebook4730s) the first 5 ops are completed but it gets half way through "Clean Up Browser" and stalls; says it's analysing, green line doesnt move.
Have tried reinstalling and starting again with same result. Solution please ?
Best Answer chosen by kelvin munson
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !
Jeffrey DickinsonJeffrey Dickinson 
When enabled AVG security (paid  version) slows all pages I change to runs very slowly until I disable AVG , It will then run smoothly ???
Best Answer chosen by Jeffrey Dickinson
Jeffrey DickinsonJeffrey Dickinson
Hello Alan
Thanks for your responce, my situation is I have just (couple of weeks ago) reinstalled windows 7 Pro after problems and then Reinsalled AVG security 2015 (Paid Version) after which my computer started taking ages to go into another page and sometimes jerking when viewing the page which was unaceptabe, so now I disable AVG during the day while I am on the computer then enable it again every evening and occasional;y do a full scan through the night. this seems to work best for me.
Kind Regards Jeff
PS. none of the sugestions apply
 to my Problem
Dan RohDan Roh 
@ only AVG Developers,

What are Please the Command-Line Parameters for a Unattended/Silent Installation with language ID Support?

Thank you for your support!
Best Answer chosen by Dan Roh
KomalKomal (AVG Technologies) 
Hi Daniel,
We are glad to help you with your concern. We would like to inform you that, parameter / silent=true should be used for silent installation and /langid= should be used for language settings.
Feel free to contact us if you have any queries with AVG products. Thank you.
Rene den elzenRene den elzen 
since September 27th my AVG internet security program doesn't make progress in scanning anymore. The system says scanning is working but I do not see the progress barr anymore and no new scanning reports are produced. I have a licence till december 2016 so that shouldn't be the problem.
any Idea how to solve?

Best Answer chosen by Rene den elzen
Borislav AngelovBorislav Angelov
Hello Rene

Please follow these steps to reinstall AVG
https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG (https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-reinstall-AVG)

You say that you have a valid license until 2016
Then try to activate AVG, with your license
https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-activate-AVG-with-a-new-license-number&retUrl=support)

Try scanning device again
Arnold JansenArnold Jansen 

Driver updater says there is a new version of "Intel(R) ICH9 Family USB Universal Host Controller - 2937". But when I install it is says there is a newer version installed ( than the one Driver Updater wants to install ( How is this possible? I didn't install that 'new' driver ofcourse.

Best Answer chosen by Arnold Jansen
HariharkumarHariharkumar (AVG Technologies) 
Hi Arnold ,
Sorry for the delay in responding you , I appreciate your patience .
This issue is caused by fact that it is component which is part of driver pack and
even individual driver is up to date there is available newer version of driver pack
and that is why Driver update is suggesting update.

Please let us know if have any issue
Thank you
J ComptonJ Compton 

I have installed AVG internet security & AVG PC tune up, I have used the free internet security for years with no troubles but I though I would try the brought one for better protection...

Basically I have installed it but it says that an update is required on Computer box & web box, it says at the top that I am not fully protected! I have tried updating it but then it says I need to finish installation, when I try to install the online sheild (from the web browser box) it looks like it's doing it but then it flashes up that something else is installing?

Hoping someone can help as I am going round in circles!!
Best Answer chosen by J Compton
Alan BinchAlan Binch
J, Have a look @ this recently released AVG article (http://avgclick.me/InstallIsRunning).
AVG Guru
Brandon HernándezBrandon Hernández 
Hi, when trying to install AVG PC TuneUp, after starting the installation, the error code appears 0xE001D01D, describing Event exec_finished, which has made that can not install the product, thank you very much for your help.
Best Answer chosen by Brandon Hernández
KishoreKishore (AVG Technologies) 
Hello Brandon.
I know it must be disappointing when the product you have purchased fails to install. That's okay, I will do the best I could to fix this issue for you. Just try the instructions below and see if it fixes the issue.
Click this link http://www.avg.com/filedir/util/TuneUp_Remover.exe to download and run the AVG PC TuneUp remover tool which will remove all traces of AVG and then restart your pc. After the restart, I request you to reinstall your AVG PC TuneUp. Please feel free to get back to us for any further assistance.
Thank you.
Barbara GutermanBarbara Guterman 
could't open PDF something's keeping PDF from opening was the message so I could not print  papers from HAL.
Best Answer chosen by Barbara Guterman
Barbara GutermanBarbara Guterman
Is the firewall set to not allow certain downloads for printing?
I will be as detailed as possible.

I've had AVG on my PC for about a year and have never had this problem  after a program update.  OK so:

After the recent AVG program update and after the required reboot, I got an error:

A microsoft window comes up saying"

"avgsvcx.exe Application error.  0x0173E84F referenced memory at 0xe0010190.  Memory can't be read.  Click OK to terminate program."

Then the AVG window comes up to either send the report to AVG or not.  I allow the report to be sent.

Next, AVG tries to  the internet for this service application.  After this, an attempt is made by AVG diagnostics to gain access to the internet which, I am assuming is to try to fix the problem but it cannot.  

An AVG diagnostics report comes up informing me that avgsvcx.exe failed.

OK so, I downloaded AVG remover tool to remove AVG and it got stuck at this service.  I can see it in the command prompt window.  It says something like: "there is no such service"  Then, repeatedly, 2 windows come up, application error and send a report over and over again.  Finally, AVG repoots in 5 seconds and the same thing happens at boot.  AVG is still on the system and looks like it's trying to solve the problem since it is making requests to access the internet but now, because it is not installed as a program,  I have no antivirus installed to protect my PC.  I did a system restore for a few hours earlier, before this all happened and AVG seemed to be back on my system after reboot but, the error came up again concerning this avgsvcx.exe.  asking me to terminate the program.  But, what's interestings is that, when I go into "Services" the service is started.  I tried to stop the service but, it won't allow me (something I thought might be a fix when the uninstaller got stuck.)

After AVG ran it's diagnostics again, I get another window but this time it isn't a Microsoft application error but an AVG error saying an unspecified error occured.   

This is getting tiresome (it's been an hour of this) since, I can't fix the problem and I can't uninstal the program.

What do I do now?
Best Answer chosen by A E
AvinashAvinash (AVG Technologies) 
Hello A E.
We are sorry to hear about the inconvenience caused. We would request you to boot your PC to safe mode ( http://avgclick.me/rebootintosafemode ) and then try to run the remover tool. Please, feel free to let us know if you require any further assistance. Thank you.
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