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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
J EaglesJ Eagles 
Last Thursday, 19th March 2015 my printer worked fine. On Friday, when I tried to print something the printer took the paper then – nothing. I then spent the rest of Friday and Saturday trying to resolve the problem, uninstalling and reinstalling the printer driver and software and various other trouble shooting tactics until eventually, quite by chance, I sent something to the printer when my AVG virus checker was temporarily disabled and it worked. When my AVG virus checker was again enabled the printer did not work so a recent update of AVG must be causing my printer problems.  I have now discovered the same complaint reported several times on this Forum so I am adding my problem. I hope AVG will rectify this problem with haste. I cannot keep turning the virus checker off to enable printing.  I am using Windows 8.1.  I am not using the AVG Firewall. Is this issue being addressed?
Best Answer chosen by Zbynek (AVG Technologies) 
JanJan (AVG Technologies) 
Hi all,

We are really sorry to hear this is happening on your systems. We have prepared the hotfix which will be released as an update soon.

However you can follow below mentioned steps to fix it now.

1. Disable the AVG Self Protection (AVG -> F8 -> AVG Self Protection -> uncheck "Enable AVG Self Protection" -> OK)
2. Navigate to C:\Windows\System32\Drivers
- Show hidden files and folders if you can't se this folder
3. Replace the relevant driver on the system
- 32bit (avgwfpx.sys) -
- 64bit (avgwfpa.sys) -
4. Restart your computer and try it.

Let me know how it goes.
Lorna WatsonLorna Watson 
I  ran through a thorough cleanup of my PC with trial version of this product but now have some major problems which I didn't have before:
1...Chrome browser blocking some sites I need. Specifically it wont allow a wordpress site to display in another tab when in as wordpress admin. 
MS outlook is not responding and constantly needs for password for one mail server. As it is not responding I cannot adjust the setting within outlook. All this is since AVG tune up so I need to reverse this asap!
Best Answer chosen by Petr Jezek (AVG Technologies)
Irene CollierIrene Collier 
Can anyone supply an email address or UK phone number to contact AVGT Technical Support?
I am not happy with their customer support. The only contact available is Sales.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Irene, This is the new form link ( to get email/chat/phone support.
AVG Guru
Wendell JonesWendell Jones 
I am running AVG TuneUp 2015. Once the Maintenance gets to cleaning the browser, it fails.
Best Answer chosen by Petr Jezek (AVG Technologies)
Wendell JonesWendell Jones
Thanks folks, for the the info. I decided to just uninstall Chrome and that fixed it. I am fine without it.
liliane verheyenliliane verheyen 
Since more than a week  TuneUP does not function anymore. When will this be resolved
Best Answer chosen by liliane verheyen
JanJan (AVG Technologies) 
Hi Liliane,

Are you referring to this issue? If not then could you please share more details about the issue you are having with me? Screenshot of any related error message would be appreciated.

Simon NgSimon Ng 
Since I have renewed the "TuneUp "  license before end of Jan., I have never got it work properly , and kept telling me the process failure. Then kept feeding report for analysis. I have tried to ring up the support center, the feedback that there was a problem and the technician was trying to fix it and take a few days time. so far a week passed, I still get the same problem. I have tried to uninstall and install it many times to see any good, but no improvement, I don’t get any response from AVG support to tell what and how to fix it .I need AVG feedback ASAP
The order number is 30-1701328
Best Answer chosen by Simon Ng
Steve JohnsonSteve Johnson
Alan --
I saw that article on the AVG Website and implemented it.  The process did allow successful completion of 1-Click Update while that function was disabled.  But, when reactivated “Clean-up Browser” the error returns.
I do not understand this portion of the instructions: “Once your AVG PC TuneUp updates, you will be able to enable this option again, and full functionality will be restored.”.  What does “Once your AVG PC TuneUp updates,” mean?  How update?  I have not uninstalled / reinstalled.  Should do?
Eugene FedericoEugene Federico 
How do I opt out of auto renewal . Since AVG took over tune-up utilities this product is awful.

Best Answer chosen by Eugene Federico
Alan BinchAlan Binch
Clinton ThorogoodClinton Thorogood 
I downloaded and bought AVG PC Tune up today, and it keeps crashing with the following pop-up error:
Following AVG processes failed:
- oneclick.exe
Would you like to send the report to AVG for analysis? (I clicked yes)
I run Windows 8.1 on a Microsoft Surface Pro 3
I get the error when part way through performing a maintenance scan with PC Tune Up, and the maintenance scan never finishes.

I have uninstalled and re-installed AVG PC TuneUp, and still get the same error.

Please help

Best Answer chosen by Zbynek (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Clinton,
I would like to inform you that this issue should be fixed in current BETA build (
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link ( from the now old 'read only' forum.
Chrisjan ImmelmanChrisjan Immelman 
Best Answer chosen by Zbynek (AVG Technologies) 
Matthew SimmMatthew Simm
Hi Chrisjan, follow this guide to activate AVG with your new license

Thanks :).

Matthew Simm
AVG Guru
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