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Topic: AVG Performance – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Hans NiedermeierHans Niedermeier 
I Have a windows 7 PC with AVG Internet security. Since one week  always when i start windows it falls into a scan by watchDog and cannot be stopped. ITh scan goes over more than 4 hoursand doesn't end. I cannnot use windows. What to do?
Best Answer chosen by Hans Niedermeier
KishoreKishore (AVG Technologies) 
Hello Hans. Thank you for the reply. Could you please provide us the exact error message you have received?
Frank SchmidtFrank Schmidt 
hallo wer immer das auch liest,hiermit kündige ich mein Abo zum nächstmöglichenn Termin. die bestellnummer lautet:703-0719210, bitte um schriftliche Kündigungsbestätigung per Email
Frank Schmidt
Best Answer chosen by Frank Schmidt
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Frank,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we would like to ask you to specify your request in English or please contact your home country distributor for further assistance.
To learn more about our distributors in other countries, please click here http://www.avg.com/us-en/reseller-locator
Thank you.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
kelvin munsonkelvin munson 
When I run AVG 1-Click Maintenance (Wndows 7, Laptop HP Facebook4730s) the first 5 ops are completed but it gets half way through "Clean Up Browser" and stalls; says it's analysing, green line doesnt move.
Have tried reinstalling and starting again with same result. Solution please ?
Best Answer chosen by kelvin munson
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !
Chris BarronChris Barron 
IT shoes expires today yet I have only just bought it and installed it
Best Answer chosen by Chris Barron
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information.
On your AVG Zen interface do you have your email address displayed or just as "CONNECTED" ?
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (AVG Technologies) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
henni doelemanhenni doeleman 
Dear gentleman I have purchased AVG Anti-virus 2015 but they sent AVG PC tuneUp 2015 and I got a license number for AVG Anti virus and that is incompatible with that since 1 August, I'm trying to get it right but I can't Henni
Best Answer chosen by henni doeleman
Alan BinchAlan Binch
Henni, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b00000008mV0AAI).
AVG Guru 
J ComptonJ Compton 

I have installed AVG internet security & AVG PC tune up, I have used the free internet security for years with no troubles but I though I would try the brought one for better protection...

Basically I have installed it but it says that an update is required on Computer box & web box, it says at the top that I am not fully protected! I have tried updating it but then it says I need to finish installation, when I try to install the online sheild (from the web browser box) it looks like it's doing it but then it flashes up that something else is installing?

Hoping someone can help as I am going round in circles!!
Best Answer chosen by J Compton
Alan BinchAlan Binch
J, Have a look @ this recently released AVG article (http://avgclick.me/InstallIsRunning).
AVG Guru
Brandon HernándezBrandon Hernández 
Hi, when trying to install AVG PC TuneUp, after starting the installation, the error code appears 0xE001D01D, describing Event exec_finished, which has made that can not install the product, thank you very much for your help.
Best Answer chosen by Brandon Hernández
KishoreKishore (AVG Technologies) 
Hello Brandon.
I know it must be disappointing when the product you have purchased fails to install. That's okay, I will do the best I could to fix this issue for you. Just try the instructions below and see if it fixes the issue.
Click this link http://www.avg.com/filedir/util/TuneUp_Remover.exe to download and run the AVG PC TuneUp remover tool which will remove all traces of AVG and then restart your pc. After the restart, I request you to reinstall your AVG PC TuneUp. Please feel free to get back to us for any further assistance.
Thank you.
Barbara GutermanBarbara Guterman 
could't open PDF something's keeping PDF from opening was the message so I could not print  papers from HAL.
Best Answer chosen by Barbara Guterman
Barbara GutermanBarbara Guterman
Is the firewall set to not allow certain downloads for printing?
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