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Topic: AVG Performance – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John KarberJohn Karber 
When I start my AVG TuneUp, the dashboard just keeps loading:
User-added image
It was working fine, I don't know what's the issue?
Best Answer chosen by John Karber
AvinashAvinash (AVG Technologies) 
Hello,
We regret to hear about the inconvenience caused. We suggest you to run repair installation of your AVG PC Tuneup to check and resolve your issue.
To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG PC Tuneup in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

Please, feel free to let us know if you require any further assistance.
Shane StudteShane Studte 
My AVG Internet Security keeps blocking all access to the internet. I tried disabling the firewall but it kept blocking access. I uninstall and then reinstall and it resolves the problem for a period of time only for it to occur again. This has been occurring for at least two weeks.

I checked to ensure it wasn't my browser (Firefox) by using other browsers, I checked to ensure it wasn't my network adapter but the only solve to allow internet access was to uninstall AVG.

What can I check to determine why it is blocking all access?
Best Answer chosen by Shane Studte
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Shane,

We do understand your concern, we apologize. Let us know the exact name of AVG you have installed, is that paid version or free version of AVG?

We would request you to follow the below steps to reinstall your AVG network filter to get issue fixed.
-Disable AVG Self Protection (http://avgclick.me/TempDisableAVG).
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AVGAV\Drivers\avgfwfd.inf
Hans NiedermeierHans Niedermeier 
I Have a windows 7 PC with AVG Internet security. Since one week  always when i start windows it falls into a scan by watchDog and cannot be stopped. ITh scan goes over more than 4 hoursand doesn't end. I cannnot use windows. What to do?
Best Answer chosen by Hans Niedermeier
KishoreKishore (AVG Technologies) 
Hello Hans. Thank you for the reply. Could you please provide us the exact error message you have received?
Frank SchmidtFrank Schmidt 
hallo wer immer das auch liest,hiermit kündige ich mein Abo zum nächstmöglichenn Termin. die bestellnummer lautet:703-0719210, bitte um schriftliche Kündigungsbestätigung per Email
Mfg
Frank Schmidt
Best Answer chosen by Frank Schmidt
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Frank,
Firstly, please accept our apologies for not replying in your language.
Please be informed that we provide customer support for issues related in English only. Therefore, we would like to ask you to specify your request in English or please contact your home country distributor for further assistance.
To learn more about our distributors in other countries, please click here http://www.avg.com/us-en/reseller-locator
Thank you.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
kelvin munsonkelvin munson 
When I run AVG 1-Click Maintenance (Wndows 7, Laptop HP Facebook4730s) the first 5 ops are completed but it gets half way through "Clean Up Browser" and stalls; says it's analysing, green line doesnt move.
Have tried reinstalling and starting again with same result. Solution please ?
Best Answer chosen by kelvin munson
kelvin munsonkelvin munson
I repeat my previous response to your false assumption; I take offense at the content and tone (!) your complaint as I did not intentionally post multiple threads with the intention of obtaining a faster reply, or for any other reason. I can only assume that the double post is due to a glitch on your website and if you look I guess you will see they were both posted at the same time.
 
And when it comes to multiple postings..... this is the second message I have received regarding the same post, please refrain from sending multiple annoying messages to customers !
Chris BarronChris Barron 
IT shoes expires today yet I have only just bought it and installed it
Best Answer chosen by Chris Barron
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information.
On your AVG Zen interface do you have your email address displayed or just as "CONNECTED" ?
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (AVG Technologies) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Peter McLarenPeter McLaren 
AVG tells me that the trojan has been removed, but when I get this message in firefox browser many times a session I wonder about AVG. How doe one get rid of this totally and permanently?
Best Answer chosen by Peter McLaren
AvinashAvinash (AVG Technologies) 
Hello, Peter.
I apologize for any inconvenience this may have caused to you. Please click on 'More details' on the threat detection pop up from AVG and provide us the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also let us know if it is a paid version or free version of AVG that you are using.
Please check for unwanted extensions on Chrome and remove them. Right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Mozilla Firefox\firefox.exe”  for Chrome. Please check and remove if any other text is added to this path.
Dan RohDan Roh 
@ only AVG Developers,

What are Please the Command-Line Parameters for a Unattended/Silent Installation with language ID Support?

Thank you for your support!
Best Answer chosen by Dan Roh
Komal Sathish KumarKomal Sathish Kumar (AVG Technologies)
Hi Daniel,
We are glad to help you with your concern. We would like to inform you that, parameter / silent=true should be used for silent installation and /langid= should be used for language settings.
Feel free to contact us if you have any queries with AVG products. Thank you.
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