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  • (MS) Miloslav Serba
Jonas HanssonJonas Hansson 

I am using CCleaner (Pro) as cleanup for my system. Is Tuneup better?

Best Answer chosen by Jonas Hansson
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Jonas,
Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well.
Please feel free to contact us for any further assistance.
Thank you.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Mad Hatter ConceptsMad Hatter Concepts 
AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE
i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore

Best Answer chosen by Mad Hatter Concepts
Mad Hatter ConceptsMad Hatter Concepts
I have fixed the problem. Uninstall this rubbish off you computer.
It has cost me over $450 and clients.

Dale HoppeDale Hoppe 
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
M FosterM Foster 
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG.  With no warning, it was installed, and there are no instructions for how to use it.  It is not user friendly at all to schedule scans.  Even if I do a scan, it keeps saying Last Scan:  Never.  That does not give me any confidence.  I hope AVG fixes it, as I am a paying customer.  But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Best Answer chosen by M Foster
Mike PhelanMike Phelan
I'm very much with you Madeline Foster. My patience and that of my wife is fast running out. This arrogant company and their "AVG Technologies" personnel are treating theit customers with total disdain.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.

Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Matt MMatt M 
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Best Answer chosen by Matt M
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Matt,
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Juan RodriguezJuan Rodriguez 
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet.  In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros).  There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.

I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.

Loosing those features is a step backwards in user convenience.

How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?

I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
Best Answer chosen by Juan Rodriguez
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.
Farah MFarah M 
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print

And I see AVG signature in my outgoing email by MS outlook! how this activated ? 
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.

I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah M
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.

To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.

After Uninstall, Please use the below link for the AVG Ultimate installation.

If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.

Thank you.
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