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Best Answer chosen by Richard Marsh
Richard MarshDid you reasearch along the latest response and find a solution/work-around. Thanks for the guidance
Show 4 answers
Best Answer chosen by John PageJohn PageI wish to close my account entirely as my PC is obsolete and will be closed down and not replaced.
Sharon Wright AVG driver Update
I keep getting the message "set user settings to driver failed" after using the Avg driver update. Also, I cannot shut down computer as two pages keep running so I ave to choose the option of :shut down anyway. Any solutions?
Best Answer chosen by Sharon WrightDinesh Krishnan (Avast)Hi Sharon,
We're glad to look into this & help you.
Please let us know when do you receive the provided message. Is it while startup or while working on your computer?
Also, share us the screenshot of it for better clarity.
We're glad to look into this & help you.
Please let us know when do you receive the provided message. Is it while startup or while working on your computer?
Also, share us the screenshot of it for better clarity.
Lewis Knight Recieved an email about my VPN subscription
Your email to me said my bill would be $109.00 when in the play store it says my subscription is $19.00 a year why the descrapency
Best Answer chosen by Lewis KnightDinesh Krishnan (Avast)Hi Lewis,
We're glad to clarify this for you.
Upon checking your account, we see that Secure VPN awaits renewal at a charge of $109.
As we're uncertain about the subscription which you found in Play Store, would you be so kind to share us the screenshot of it for better clarity?
We're glad to clarify this for you.
Upon checking your account, we see that Secure VPN awaits renewal at a charge of $109.
As we're uncertain about the subscription which you found in Play Store, would you be so kind to share us the screenshot of it for better clarity?
Hans Golstein AVG Internet Security
My subscription for Internet Security was renewed till June 04. 2020, but doesn't work. I get the message that I have no subscription. I received an Email on May 20. with confirmation of the renewal, but without a license number or activating code. The AVG deliverynumber is (order # removed).
Can you help?
Can you help?
Best Answer chosen by Hans GolsteinDinesh Krishnan (Avast)Hi Hans,
We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
Mel Phair Script Errors
Script error messages keep popping on numerous websites sometimes freezing the site up and computer has to be re-started. I have asked before, but haven't seen a reply of how to get rid of them. Only started to appear in last two weeks.
Best Answer chosen by Mel PhairRanjani Bakthavachalam (Avast)Hello Mel,
We appreciate your efforts.
Please try to take a photo using other devices and attach it here.
We don't think, AVG Tuneup will cause this issue. Have you put your browser into sleep mode using AVG Tuneup?
To determine the exact cause and to assist you further, we have sent you an email with the link to get connected with our technical team.
Please follow that email and you will be able to resolve this issue quickly.
We appreciate your efforts.
Please try to take a photo using other devices and attach it here.
We don't think, AVG Tuneup will cause this issue. Have you put your browser into sleep mode using AVG Tuneup?
To determine the exact cause and to assist you further, we have sent you an email with the link to get connected with our technical team.
Please follow that email and you will be able to resolve this issue quickly.
Jamie Misener AVG Business Edition for Mac
I was just wondering if AVG Business Edition works on Macs as well, as we have Windows PCs mainly, but also two MacBooks that we use. I looked for hours on the website but found no indication that AVG Business Edition works on Mac or not.
Any help would be appreciated.
Any help would be appreciated.
Best Answer chosen by Jamie MisenerDinesh Krishnan (Avast)Hi Jamie,
We're glad to help you with the info.
Unfortunately, AVG Business Edition is unavailable for MAC devices.
If you require any support regarding Business products, you can use this link.
Thank you for your understanding in advance!
We're glad to help you with the info.
Unfortunately, AVG Business Edition is unavailable for MAC devices.
If you require any support regarding Business products, you can use this link.
Thank you for your understanding in advance!
Rob Els AVG Business still on old UI
Hi
I have used a trial version of AVG Business edition on a different account, but I see that the UI is still on the older version, why is that? Also does AVG Business protect against ransomware like Ultimate? And I don't see an option to protect the AVG Business program with a password, am I just missing it or is it not available?
Any help would be greatly appreciated
Thank you
I have used a trial version of AVG Business edition on a different account, but I see that the UI is still on the older version, why is that? Also does AVG Business protect against ransomware like Ultimate? And I don't see an option to protect the AVG Business program with a password, am I just missing it or is it not available?
Any help would be greatly appreciated
Thank you
Best Answer chosen by Rob ElsDinesh Krishnan (Avast)Hi Rob,
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with Business queries. You can raise a request to get answer via email by visiting this link.
Thank you for your understanding in advance!
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with Business queries. You can raise a request to get answer via email by visiting this link.
Thank you for your understanding in advance!
Svenne Vangoethemd Neverending scan
Hi there,
I'm using AVG since long, long time (before it was renamed to AVG) and i'm very happy with it's services and protection from the web.
Since last update i've come to a bug? I've set a weekly scan and during every scan, it stops avancing and closing this tab once it's halfway between the last part of the scan. The program doesn't stop and stays "scanning" like that until i close the program manually. I've included an image to show. The strange thing is that after i open the scan again, it says that the scan was succesfull.
Is this a known problem? And is there something i can do?
I'm using AVG since long, long time (before it was renamed to AVG) and i'm very happy with it's services and protection from the web.
Since last update i've come to a bug? I've set a weekly scan and during every scan, it stops avancing and closing this tab once it's halfway between the last part of the scan. The program doesn't stop and stays "scanning" like that until i close the program manually. I've included an image to show. The strange thing is that after i open the scan again, it says that the scan was succesfull.
Is this a known problem? And is there something i can do?
Best Answer chosen by Svenne VangoethemdDinesh Krishnan (Avast)We appreciate your efforts in sharing us the screenshot, Svenne.
As informed earlier, let us try repairing the AVG program once to check.
As informed earlier, let us try repairing the AVG program once to check.
Johann Pohl Using Outlook I cannot open office applications
I keep getting the TUAutoreactivator64.exe application error message:
"TUAutoReactivator64.exe - Anwendungsfehler
Die Anwendung konnte nicht korrekt gestartet werden (0x000007b).
Klicken Sie auf "OK". um die Anwendung zu schließen."
"TUAutoReactivator64.exe - Anwendungsfehler
Die Anwendung konnte nicht korrekt gestartet werden (0x000007b).
Klicken Sie auf "OK". um die Anwendung zu schließen."
Best Answer chosen by Johann PohlBalasubramanian (Avast) Hello Johann,
We would like to check the error message and proceed further.
Provide the screenshot of the error message window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
We would like to check the error message and proceed further.
Provide the screenshot of the error message window here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.