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  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Mat ZoonsMat Zoons 
I will renewal my product what end on 6th may, but only the product what i have now. If someone else of my family has upgrade that, cancell the upgrade  please !
Best Answer chosen by Mat Zoons
AravindhAravindh (AVG Technologies) 
Hello Mat,
We regret for the inconvenience caused. As per your request we would like to inform you that the Continuing Protection service (automatic renewal) has been cancelled for your license. he license will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires. Thank you for understanding.
Pin PinPin Pin 
Due to some technical issue i unable to install free version of avg.
after guiding by one of your executive i uninstall avg using avg clear.
but now avg clear show on all boot time.
for same your executive taken diagnose report of my system it has been more than 10 day but reply from your team.
Request #04441445 [ ref:_00Db0Z3Sf._500b012Ao9y:ref ]

here is boot screenshot.
User-added image
Best Answer chosen by Pin Pin
Akash ChandaAkash Chanda (AVG Technologies)
Hi Pin,

Thank you for providing us the Screenshot. We apologize for the inconvenience caused. Don't worry, we will definitely help you with it. Please Login Windows 8 and then perform the below steps to resolve your issue :
1. Press "Windows Key" and "R" to goto the Run command.
2. Please type "msconfig" and press "OK"
3. A Window will appear, please goto the "Boot" tab
4. Under the Boot Tab you will find your Operating System i.e Windows 8 and the AVG Anti virus Clear
5. Right Click on the AVG Anti Virus Clear and delete the file.

These steps should resolve your issue. Please feel free to contact us for any further assistance with AVG.

Thank you.
Wendel FerreiraWendel Ferreira 
Olá, aqui no meu AVG Protection, está tendo um erro chamado 0xe0010002. Ja instalei o AVG_Remover, e nao consigui desinstalar o AVG me ajudem porfavor!
Best Answer chosen by Wendel Ferreira
KishoreKishore (AVG Technologies) 
Hello Wendel,
Sorry for not replying in your native language. It is to keep you informed that we support only in English. Could you please elaborate your issue in English so that we could assist you better in resolving your issue?
Thank you.
Francisco UnverferthFrancisco Unverferth 
I am using the removal tool because it WILL NOT UNINSTALL FROM THE CONTROL PANEL, but after the RESTART I can STILL SEE AVG protection in MY LIST OF PROGRAMS.  I am presently running the removal tool again, and it said it didn't detect any active AVG products YET THERE IT IS!!!!!!!!!!!!!!!!!!!  It asked if I wanted to "run anyway", so I have, and I am hoping it will GET RID OF THE PROGRAM FOR GOOD.  I can't for the LIFE of me imagine WHY you would create it so that the USER HAS NO CONTROL OVER WHETHER OR NOT TO CONTINUE USING IT, but HERE WE ARE!  I know I'm not the first to ask, but I want it OFF my computer--- NOW!
Best Answer chosen by Francisco Unverferth
Rick AgenRick Agen
Francisco try this. Reinstall avg free antivirus. Then go into advanced settings and disable both avg protection settings. Then go into your contol panel add/remove programs and uninstall it. Then download the avg remover tool from avg's website. Put computer into safe mode and then run the avg remover tool. If you still have a problem post back.  Avg can be extremely hard to remove but i think i know most of the ways to do it.

Alexey ShmarinAlexey Shmarin 
ANswer on e-mail from Kristyna Hruskova
AVG Customer Care===

Hello Kristyna!

You wrote : " (It expires on  March 17, 2017)"
I paid for the year, until 2018 March, I attach a payment invoice.

Thank you for e-mail, but I want to cancel AVG PC TuneUP,  I don't like this program. If it's possible, I would ve much like my own money back.
But i use very well AVG Internet Security, and also paid many for one year until Marsh 2018.


Order number: 76570541
AVG Order reference number: 701-7081914
Invoice number
Invoice date:
Payment method
Credit card
Best Answer chosen by Alexey Shmarin
Alexey ShmarinAlexey Shmarin
Good day!
Unfortunately, I have to turn the dispute into claim.
Please refund me in full asap.
You have promised me full  refund of money for item purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?
You only send me e-mail, and not receive answer from me.
Rgrds Alexey.

David DuncanDavid Duncan 
Is anyone getting Vulnerability Threats re: a certain protocol.  Have contacted AVG and no virus can be found.  Still getting threats after computer is idle overnight.
Best Answer chosen by David Duncan
KarthikeyanKarthikeyan (AVG Technologies) 
Hello David,
We are sorry to hear that you keep getting AVG pop-up regarding vulnerability threats. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the exact pop-up you get from AVG? And also check this article for more information on this threat message http://support.avg.com/SupportArticleView?urlname=Threat-of-using-vulnerable-or-unsupported-protocols.
Thank you
frank arnonefrank arnone 
How do I display scheduled scan results?  How do I know when the last anti virus definitions were applied?
Best Answer chosen by frank arnone
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Frank,

Thank you for the information.
The schedule scan option will be available in the scan settings of the 2017 version.
Please be informed that the scan timeframe depends on the number of files present on your hard drive, Thorough scanning enabled and the performance of your computer.
If you couldn't find the schedule scan option the 2017 version please do let us know.
Experienced user, Experienced with AVG. Installed AVG 2017 Free 2 days ago.
Scheduling automatic scan does not catch, Have to do it manually.

Suspecting the computer sleep mode. Cannot find option to "wake computer on start of scan".
Please advise.
Best Answer chosen by B K
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello B.K,
We regret for the inconvenience caused. We have sent an email to your registered email address. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution. Please check for the email in spam or junk folder, if the email is not present in inbox.
Thank you.
Fulvio CovoneFulvio Covone 
Hello AVG-ers,
I've just a simple question.

I bought and have installed a 1-Year AVG Ultimate subscription which will expire on Nov 2018.
Few days ago, my TuneUp license embedded into the Ultimate package reverted to Trial.
Since then, there is no way to update it to a full Pro status.
I contacted the AVG support and after a painful and never ending remote session, the isue is still there.

Any idea to fix this?

Thank you in advance for your help!
Best Answer chosen by Fulvio Covone
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello Fulvio,
Please accept my sincere and unreserved apology for any inconvenience this may have caused you. Upon checking your account, it seems that your issue regarding encountering the trial message under Tune up component has been escalated to our senior team. Now they have sent you an email to connect with them, so please check for that email in spam or junk folders, if the email is not present in inbox.
Thank you.
Samim KarimiSamim Karimi 
Dear Sir/Ma'am

I have removed AVG Internet Security from my PC, because of some issue using AVG removal tool. Now I want to install it again to my PC and it's giving "0xe001003d code error" all the time. I have tried again the removal tool and it can't find any AVG product on my PC.

But when I right click on a folder I can Scan it with AVG and the AVG Internet Security Interface appears, but I can't see any icon of AVG in Control Panel-->Programs and also in the taskbar.
Every time that I run AVG Internet Security the 0xe001003d code error appears?

Best Answer chosen by Samim Karimi
AvinashAvinash (AVG Technologies) 
Hello Samim,
Regret to hear about the inconvenience caused to you. Could you let us know whether it is a paid version or a free version of AVG you are using? If it is a paid version, please get in touch with our technical support team ( http://avgclick.me/AVGtechnical ) to get help with your issue.

If it is a free version or a trial version you are trying to install, run AVG Clear tool and then try to reinstall it.
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "Yes".
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
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