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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Joan WatsonJoan Watson 
Google always fills in passwords automatically - yesterday suddenly stopped doing this  for no apparent reason. Have checked google settings & they seem to be OK
Why has this happened & can I do anything to get the saved passwords working again, please
Best Answer chosen by Joan Watson
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Mrs Joan,
We will look into it.
Have you disabled AVG temporarily to check if that auto fill option works fine?
If not, right click on AVG icon under system tray next to clock, click on toggle bar to disable it.
Jeff MillicanJeff Millican 
So today I was working on a sandboxed system (sand boxing is when the main system is placed in a virtual machine to prevent virus destruction to entirety) and was testing how well AVG stands up to its competitors guess what... It came dead last in comparison to McAfee Norton AV Symantec AV and Calypso Av ( a personal fave of mine that a friend made using aforementioned above systems and using the repositories from them to create a Maximum stopping power Anti virus.) and Malware-bytes along with some of the lesser known Avast avira Ad aware and Shytstormer( a french made and hard to find av).. Out of the ones listed here only three of them made it passed the first stage of testing AVG didnt make it past 2% on stage one. Norton Symantec and Calypso were the top  performers in the setup and scan part of the tests

1:Calypso total time 14 seconds to install 24 seconds to scan a 2TB HDD with a slew of hidden worms and malware. Total time 38 seconds to setup find and destroy all 40 viruses.

2:Symantec total time 30 seconds to install and 3 mins to scan same HDD with the same viruses Total time 3min30sec to setup, find and destroy all 40 viruses

3:Norton total time 45 seconds to install and 3m05s to scan same HDD with the same viruses
Total time 3m50s to setup, find and destroy all 40 viruses.

Glad i helped develop Calypso and for those wondering what avg placed and what times it had

AVG total time 17mins to setup 3 hours to scan and Quarantine 40 viruses again i said Quarantine not Destroy heres why most other AV will not hold a partitioned area just for viruses they just destroy the virus instead unlike avg.

So why cant AVG meet the benchmarks??

Best Answer chosen by Jeff Millican
Jeff MillicanJeff Millican
I think you failed to understand this wasnt a question this was a statement. I personally tested avg against the competitors and avg out of 27 total programs was not only the slowest but also could not stop a simple worm that i wrote to test its ability to stop a variety of different viruses. On the other hand a AV that a friend and i designed and coded to be better then any other AV (Anti Virus)  with only the minimum of Repo's was faster then it by a vast margin. What "I am saying" is that id rather code my own AV then use that of a company that cant keep up with the magnet's such as Avira and Avast which are utter trash at AV protection but can catch and destroy the same virus's that AVG couldnt. I dont think that AVG is that great of a company after doing this test if a simple HDD scan took 3 hours on a Intel i7 8th gen kabylake with 24gb ram and a H110M Intel Msi Gaming board with a AMD Ktx 7500.
And yes thats my specs i wont dish on details of each component but its faster then the laptop im typing this on now. That being said I digress and will leave you with salt on the wound and a grave understanding that 2 guys can write a program that a big company cannot compete with. It is called Calypso and yes we are in the works on a Patent and are going to have it regestered with the MCG logo which also belongs to me. any use of the name or any ideas theren are copy protected and if seen in future updates of the AVG software it will be flagged to the BBB and to the Business Owners Association.. Sincerely Jeff Millican Aka Mad Carbon Gamer Owner of MCG and the MCG youtube channel
Mel PamaMel Pama 
All my VPN apps are paid up till Dec 2020 and June 2021.  I have a VPN App that is not for Multi Devices use and one that is for only 1 device; yet I still get the "please buy" the one on my mobile device (android) which is one of the unlimited ones.  I did first down load an app from AVG, which I later removed from my mobile, and the messages began.  Then I installed one form my Multi Device VPN for free.  But the "Please pay" message still comes up every time I try to run it.  It appears that your software is leaving behind information that makes every new installed device want me to pay money.  How can I fix this so I can get my Mobile VPN to work as required.
Best Answer chosen by Mel Pama
Priyanga SekarPriyanga Sekar (Avast)
Hi Mel,

We are here to help.
You have an active subscription of AVG Secure VPN multi-device valid till December 31, 2020. You can install/activate on 5 devices at a time which includes Windows PC, Mac, Android and iOS platforms.
To be sure, are you facing issues with activation of the product on your Android device?
Steve KendallSteve Kendall 
Recently and suddenly AVG has been popping up messages informing me it has changed my firewall mode to "Public" and gives me a button to click if I want to change the mode.  Clicking said button loads a fairly corrupt UI page with text stating Security Firewall ERROR. The notice occurs randomly and frequently. The notice said it just found my (usual/normal) WiFi router network and has its mode to public.  Has anyone else seen this behavior?  Windows 7, AVG ver 19.2.3079 (build 19.2.4186.405), virus def 190208-4.

Manually changing the mode has no effect, regardless of how it is set (public/private). I still get the notices. VERY annoying.

It also now appears that the auto virus AND manual virus updates have stopped working. I tried to update them manually last night...still hadn't connected over 8 hours later. 
Best Answer chosen by Steve Kendall
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Steve, 
Thank you for the info. 
Let's reinstall your AVG Internet Security and check if that helps. 
Uninstall AVG products using AVG Clear and Remover tool: 
Reinstall AVG Ultimate as suggested here: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate & activate it using your email address and password.
Stephen FaganStephen Fagan 
I have not used the community before, until now when I found my Internet 3 user, had been replaced by a trial version.
There were some posts and answers stating try uninstall and clean out AVG programmes, then reinstall AVG.
Only I found the circle of doom growing ever bigger, when all I got was the same issue. I tried my subscription, again! 
Congratulations you have AVG Tune up ending 20 blah blah blah.
Surely in this digital world you would also have a copy of my AVG Licence, I should not have to provide proof of purchase; which I do have. 
The licence key won't work and I can't re-activate as it is set to free trial. 
But if you spend Just £19.99 SAVE £40.
I am not paying for something that is already paid for until September 2019
As I see it, an update wiped out shed loads of data which you want us to pay for. 
Best Answer chosen by Stephen Fagan
AvinashAvinash (Avast) 
Stephen, I have sent an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.
Aytekin GonulAytekin Gonul 
I used NordVPN with AVG internet security about 25 days and everything worked well.
Now i paid for AVG Internet Security Unlimited and AVG PC Tuneup.
Internet Security and NordVPN worked well until I used the AVG PC Tuneup. This Tuneup messed mc PC and I begin to get BLUESCREEN when I try to use NordVPN.
I uninstall AVG PC Tuneup from my PC.
So I clean install Windows 7 and I just cant seem to get my AVG to work with my NordVPN.
I did disable AVG Internet Security program temporarily to check about Nord VPN is working. The answer is NO. I got Bluescreen again.
Than I uninstall AVG Internet Security and NordVPN works perfectly.
Now I have many times clean install windows 7 and every time I try to use AVG and NordVPN still getting BLUESCREEN.
Both work  seems perfect individually.
Any help or direction to look will be great thanks
Regards A.G.
Best Answer chosen by Aytekin Gonul
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Thank you for the info, Aytekin. 
We will make a note on the escalated case to let our developers team about this. They will check and get back to you once the resolution is found. 
Marcus CooperMarcus Cooper 



When sending an email from Office 365 Client on my PC to anyone I get this error,:my ISP has blacklisted the IP address my VPN (AVG Security) provides to keep away prying eyes.

ERROR: Task 'XXXXXX@bigpond.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 554 5.7.1 Connection refused - OB115. is blacklisted. If you believe this to be in error, please contact postmaster@bigpond.com'

I have redacted to not show my real email address except to show the ISP responsible for the blacklist error.


How can I resolve this issue/error without being forced to shut down the AVG VPN connection?.

Best Answer chosen by Marcus Cooper
KarthikeyanKarthikeyan (Avast) 
I'm glad to hear that your issue is resolved.

Yes, the security and protection are more complex these days and it requires advanced setup.

We appreciate your expertise in this issue.

Thank you for your time and co-operation.
Alf Martin SimonsenAlf Martin Simonsen 
How can automatic renewal be avoided? I will not renew my subscription.
Best Answer chosen by Alf Martin Simonsen
KarthikeyanKarthikeyan (Avast) 
Hello Alf,

I will check this for you.

I see from your record that automatic renewal is not enabled for any of your active AVG subscriptions.

You will not be charged by AVG automatically in the future.
Vojta F.Vojta F. 
Dear reader,
​​​​​I bought AVG Internet Security and AVG TuneUP, both for more devices. The problem is that the email (vojta2212@seznam.cz) where AVG sent the codes is not accessible anymore, so I can't get the codes. Can you send it on my second email instead? Or can I somehow get them?
Thanks for any answers.
Have a nice day. :)
Best Answer chosen by Vojta F.
KarthikeyanKarthikeyan (Avast) 
Thank you for the confirmation.

We have updated your AVG MyAccount to the email address xxxxx@post.cz.

Please login to your AVG MyAccoutn using this email address to view your active AVG subscriptions. Similarly, you can use the same account to activate AVG programs installed on your computer.
bibiana camargobibiana camargo 
i just bought a AVG. but then i found out i already  have a subscription . so i want to cancel this last one i just bought . how to proceed?
Best Answer chosen by bibiana camargo
KarthikeyanKarthikeyan (Avast) 
Hello Bibiana,

I will help you with the cancellation.

I see from your record that you have been recently charged for the automatic renewal of AVG Internet Security Unlimited.

You do not have any other active AVG subscription on your account.

If you cancel this recent renewal, you will not have any active security program on your account.

Do you still wish to cancel this renewal?
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