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Jaco Hamilton-attwellJaco Hamilton-attwell 
Problem: The "Friends" screen does not allow me to add/edit new network ranges.

Why do I need new ranges? To avoid IP conflicts when using VPN to office network I use a different range as what the office does. 

I can log onto the VPN, but I cannot access or RDP into any devices. The device is not assigned a default gateway. The computer is also unable to access the internet.
I have changed the networks to "private".
Other computers on my home network that are not running AVG does not have this problem. I was hoping to add the office IP range to the list so that that can maybe solve this very annoying issue

Version: 18.1.3044
Best Answer chosen by Jaco Hamilton-attwell
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Jaco,

Thank you for being patient.

I would like to inform you that you cannot manually add Friends networks in the Firewall settings. To allow the RDP, please open AVG Internet Security dashboard, click on "Menu-->Settings-->Components-->Firewall-->Customize"
-To the right of "Policies" scroll down to click on "System Rules"
-Enable the option for "Windows file sharing and printing", "allow remote desktop connection" and the last entry "Enable stealth mode".

If the issue persists, please let me know I will help you to get in touch with the remote team to resolve the issue.
Graham BaxterGraham Baxter 
Hello I am onMacOSHigh Sierra version 18.13.3 and on antivirus free version 18.2 I received a threat to my quarantine MacOS:ADLOAD-S{Trj} but when I try to delete the problem it won't let me Help!
Best Answer chosen by Graham Baxter
Alok KumarAlok Kumar (AVG Technologies)
Thank you for providing screenshot Graham,
We have confirmed that this is a false detection by AVG which we are aware of and this will be fixed soon. You can select the AVG detection in their quarantine and restore the file.
Best regards,
Teresa FrączczakTeresa Frączczak 
I received two invoices, two keys. Two licenses have been deducted from my bank account. I am asking for a refund on my account.
Best Answer chosen by Teresa Frączczak
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Teresa,

I see that you have twice purchased the subscription for AVG PC TuneUp.

I have escalated your request to the refund team, they will process refund for one of this order and contact you via email confirming the same.

We appreciate your time and co-operation.
Kevin HawkinsKevin Hawkins 
I purchased Tuneup, downloaded, and installed it.  I'm logged in.  But I can't use it because it keeps telling me I first have to buy it.  But I already bought it.  Now what?
Best Answer chosen by Kevin Hawkins
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Joe and Kevin,

I understand your concern.

If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
Bruce LangBruce Lang 
Currently an AVG Ultimate user.

When opening AVG Internet Security a message at the bottom says a message similar to "Your PC is Cluttered and slowed down...etc...Resolve" -- pressing resolve shows items that can be fixed if I purchase AVG PC Tuneup. I already use AVG PC Tuneup so why is this message showing?

PC Tuneup indicates I have issues to resolve.  I really dislike deceptive practices like this!!

See this screen capture showing I have not "issues": https://drive.google.com/file/d/11ep_vxp-venlkNnWLIRzH85962Ug30sb/view?usp=sharing
Best Answer chosen by Bruce Lang
AvinashAvinash (AVG Technologies) 
Hello, Bruce.

I apologize for the inconvenience this may have caused. I would request you to disable campaign pop ups from AVG Internet Security settings to resolve this.

Open AVG Internet Security.
Click on Menu -> Settings -> General.
Expand PopUps, uncheck "Show ad pop ups for other AVG products".
Click OK to save the settings. 

Close AVG Internet Security and re open it and check if the pop up is still there. 
Kevin LeefarrKevin Leefarr 
Unfortunately, after using using AVG free for 15= plus years, it's time to say good bye.
Updates are no longer automatic and there is always a green tick saying you are protected yet updates need doing.
I used to recommend AVG to all my customers, but no more. Sad but true.
Best Answer chosen by Kevin Leefarr
KarthikeyanKarthikeyan (AVG Technologies) 
Thank you for providing us the screenshot.

I see that you have the latest version of AVG installed. Please do not worry, you are completely protected by AVG.
Bruce LangBruce Lang 
I have an AVG Ultimate subscription.  The download area retrieves what I call a program stub which downloads the required components.  Because of Internet limits, I would like to download the full system from work for installation at home.  Specifically the AVG Ultimate systems for "AVG Internet Security for Windows" and "AVG PC TuneUp for Windows."

Thank you.
Best Answer chosen by Bruce Lang
Akash ChandaAkash Chanda (AVG Technologies)
You're welcome, Bruce. Please Click Here to goto the Download Link.
Hi all.
I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message:
"Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]."
I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!).
Any help? I don't know what what it means or to do with it!
Thank you!!
Best Answer chosen by H S
AvinashAvinash (AVG Technologies) 
H S,

I would like to confirm that this is a false detection by AVG which we are aware of and this will be fixed soon. Apologies for the inconvenience caused and appreciate your patience in the mean time.
Saad MalikSaad Malik 
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad Malik
AvinashAvinash (AVG Technologies) 

The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
Rick JamesRick James 
Today, while logging into my Mac laptop, I saw a pop-up window from AVG Security informing me of “2 new notifications”. However, after I logged in, the window disappeared and I have no way of knowing what these notifications were regarding.

Does AVG Security keep a log of all notifications it brings to the user’s attention? If so, do you know how I can access it? 

The information regarding my Mac’s operating system and my AVG software are as follows:

(1) Mac Book Pro
     •macOS High Sierra Version 10.13.3

(2) AVG Antivirus
     • Version 18.2 (99c8aa549be2)
     • Virus definition: 18021202
     • Last update: February 12, 2018
Best Answer chosen by Rick James
Akash ChandaAkash Chanda (AVG Technologies)
Hi Rick,

I'm afraid without seeing what exactly the notification was, I cannot determine if it was really a Threat detection. However, since you've already run a deep scan and no infections were found, it is safe to say that your computer has not been infected.
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