AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Alex Shein If my old computer breaks, will I have to buy a new AVG Internet Security subscription?
I am expected to have my computer replaced in a matter of months. When it gets replaced, I may or may not have access to it, as it may be in an unusable state. Will I have to remove the subscription of AVG Internet Security before it breaks to be able to use it on a different computer, or will I have to buy a new subscription altogether, regardless if the account is disconnected from the computer?
Donato Scova unauthorized debit
You have charged my credit card addebit € 69,99 two time at 13/01/2021 not autorized. I ask you cancel this charge.
Best Answer chosen by Donato ScovaSanthosh Pannerselvam (AVG)Hi Donato,
We will help you to clarify the charge.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
We will help you to clarify the charge.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
maria christoforou wifi repeater not allowed to connect to internet
Good evening
Is there a possibility that avg internet security does not allow the wifi extender device to connect to the internet?
I would really appreciate if you can help.
Is there a possibility that avg internet security does not allow the wifi extender device to connect to the internet?
I would really appreciate if you can help.
Best Answer chosen by maria christoforouDinesh Krishnan (AVG)Hi Maria,
We're glad to look into this & help you.
If you suspect that AVG is causing the issue, you can disable AVG protection temporarily to check.
We're glad to look into this & help you.
If you suspect that AVG is causing the issue, you can disable AVG protection temporarily to check.
Michael Ross VPN frozen
My AVG VPN tells me I'm not connected to the internet on one of my devices only. However all of my other internet services do work normally. I have uninstalled VPN and then re-installed it, but it produces the same result. My VPN licence runs out in May 2021.
Please help........
Mick Ross
Please help........
Mick Ross
Best Answer chosen by Michael RossAvinash (AVG) Hello Michael.
We regret the inconvenience.
May I know which device it is?
Could you click 'Change location' on AVG Secure VPN, connect to a different VPN server and check if that resolves the issue?
We regret the inconvenience.
May I know which device it is?
Could you click 'Change location' on AVG Secure VPN, connect to a different VPN server and check if that resolves the issue?
Billy Ternet transferring my subscription from my old computer to my new one
I renewed my subscription on 11-16-2020. since then my computer crashed and I had to buy a new one. How or can I transfer my subscription from my old computer to my new one. Or do I need to cancel my present one and presubscribe. I don't want to have to pay twice.
Best Answer chosen by Billy TernetRakshith Rajkumar (AVG)Hi Penny,
We will help you in this.
You don't have to pay again.
You can just have to reinstall your subscription in your new device.
I have sent you an email with the instructions to install and activate.
Please check your inbox/spam for the email & revert to us for further queries.
We will help you in this.
You don't have to pay again.
You can just have to reinstall your subscription in your new device.
I have sent you an email with the instructions to install and activate.
Please check your inbox/spam for the email & revert to us for further queries.
Antwahn C Delete account
Hello, I am trying to delete my AVG account, I have gone onto the https://www.avg.com/gdpr website and gotten my access link. But I do not know which section it is to delete my account. Please help!
Best Answer chosen by Antwahn CVeeramani Sivakumar (AVG)Hello Antwahn,
You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access.
After that, please check your inbox > click "Go to Portal" button.
You can see Support option in the side menu. > Support > scroll down and You can see the box to explain the description. Submit a request for data deletion.
You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access.
After that, please check your inbox > click "Go to Portal" button.
You can see Support option in the side menu. > Support > scroll down and You can see the box to explain the description. Submit a request for data deletion.
Robert Serradimigni AVG AntiTrack efficiency
Hello,
When I use Chrome AVG AntiTrack blocks some trackers but If I use Edge and open the same sites AVG AntiTrack does not block anything.
So I'm wondering if AVG AntiTrack is working correctly on my PC and also if it is possible to test his efficiency?
Thanks and best regards
When I use Chrome AVG AntiTrack blocks some trackers but If I use Edge and open the same sites AVG AntiTrack does not block anything.
So I'm wondering if AVG AntiTrack is working correctly on my PC and also if it is possible to test his efficiency?
Thanks and best regards
Best Answer chosen by Robert SerradimigniDinesh Krishnan (AVG)The concerned team is already aware of it & it would be available for Edge in the upcoming updates. Thank you for your understanding in advance!
Martin Penn AVG Secure VPN - Virtual IP Addresses
I am using my AVG Secure VPN on a Windows 10 PC but, I am unable to connect to some websites, as the virtual IP address suggests that I am abroad. The only way I can connect to these sites is to turn off the AVG Secure VPN, then connect to the website. Once I have successfully connected to the website, I then turn the VPN back on. This somewhat negates the reason for having an AVG Secure VPN subscription in the first place. Under Settings, I have set “Location for this device” to off and “allow apps to access your location” is also set to off.
Can anyone help?
Can anyone help?
Best Answer chosen by Martin PennVeeramani Sivakumar (AVG)Hello Martin,
For your information, its something we have very little control of as its mainly up to the service provider whether they allow VPN connections or not. In some regions, VPN doesnt work due to the restrictions on the concerned website. Thank you for the understanding.
For your information, its something we have very little control of as its mainly up to the service provider whether they allow VPN connections or not. In some regions, VPN doesnt work due to the restrictions on the concerned website. Thank you for the understanding.
Best Answer chosen by Ronald ParkerDinesh Krishnan (AVG)Hi Ron,
We're glad to help you with the reinstallation process.
As it isn't recommended to share the product info over this post, we've sent you an email including the installation steps.
If you require any assistance during the process, feel free to write back to us.
We're glad to help you with the reinstallation process.
As it isn't recommended to share the product info over this post, we've sent you an email including the installation steps.
If you require any assistance during the process, feel free to write back to us.
Michel Baulois je possède deux abonnements AVG Internet Security
je possède un abonnement AVG internet security se terminant le 23 janvier 2021 (commande [Order ID removed] de jan 19). Début décembre j'ai reçu un mail me rappelant que l'abonnement allait se terminer et que je pouvais le renouveler. Ce que j'ai fait; (commande [Order ID removed] du 9 dec 20) se terminant le 24 Nov 2022.
Je me suis aperçu que les deux abonnements sont en cours en même temps au lieu que mon échéance soit prolongée jusqu'au 23 janvier 2023.
Ils possèdent tous les deux le même numéro d'activation.
Que dois-je faire ?
Je me suis aperçu que les deux abonnements sont en cours en même temps au lieu que mon échéance soit prolongée jusqu'au 23 janvier 2023.
Ils possèdent tous les deux le même numéro d'activation.
Que dois-je faire ?
Best Answer chosen by Michel BauloisMichel BauloisOK. I 'm in favour of merging the two subscriptions. Thank you
We are glad to clarify you.
You do not need to purchase new subscription if you purchase the new computer.
You can install and activate current AVG subscription subscription on new PC using activation code when the old PC is not accessible.