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  • (MS) Miloslav Serba
Bob SurveyorBob Surveyor 

Need help!
After installing avg anti virus free, when I click the internet explorer icon, nothing happens. I am using Windows 10 on this pc.  The other devices in the home work just fine. Please help.

Best Answer chosen by Bob Surveyor
Midhun AloorMidhun Aloor (Sitel)
Hello Bob,

We'll look into this and help you.
To check if your AVG Antivirus Free is causing this, please disable it temporarily and try accessing your Windows Explorer.
Refer to this article to temporarily disable your AVG Antivirus Free.
Keep us updated.
Meg KerrMeg Kerr 
Hi, I signed up for a Free 30 day trial for your Antitrack program.  I do not wish to purchase this program.  How do I uninstall the Free Trial?
Best Answer chosen by Meg Kerr
Rakshith RajkumarRakshith Rajkumar (Sitel)
Do you want to cancel the AVG Antitrack subscription or remove the application form your PC?
Haroon AsgharHaroon Asghar 
Hey, I just ran a bunch of trials today and I was wondering if theres an option to turn auto renewal off?

I got the trials because I have been trying to access Gogoanime.so but my web shield keeps blocking it, I added an exception and it still blocks it, it only works when I turn my web shield off, can anybody help me?
Best Answer chosen by Haroon Asghar
BalasubramanianBalasubramanian (Sitel) 
Hi Haroon,

To turn off automatic renewal, please follow the steps as mentioned in this article.
If not, you can give us a confirmation through this channel to stop auto renewal service for all of your AVG subscriptions.
Could you please provide the screenshot of AVG threat detection popup by clicking on "see details" from it?
You can post the screenshot by clicking on 'Image' symbol from 'Answer' fileld.
Oseas Daniel ChOseas Daniel Ch 
Hola, he usado uno de tus productos desde hace algún tiempo (Avg pc tuneup) lo que pasa es que he visto que esta nueva versión no cuenta con todas las herramientas de su predecesora como son optimización en tiempo real, configuraciones del sistema para internet, software, etc . Desde que utilicé una versión de prueba (se me acabó el tiempo) y la verdad es que encuentro esta nueva versión del software ineficiente. ¿Puedes descargar estas herramientas por separado o la versión anterior del programa ya que parecía mucho mejor?
De antemano muchas gracias.
Best Answer chosen by Oseas Daniel Ch
Santhosh PannerselvamSanthosh Pannerselvam (Sitel)
Hola Oseas,

El soporte de AVG a través del canal de la comunidad está disponible solo en inglés.
Puede utilizar Google Translator (https://translate.google.com /) para traducir nuestras respuestas y responder en su idioma.

Entendemos su preocupación.

Lamentamos saber que no está satisfecho con la última versión de AVG PC TuneUp. Algunas de las funciones de la versión anterior se han eliminado en la última versión para proporcionar un programa estable. El nuevo programa será eficiente y se agregarán más funciones en las actualizaciones futuras.

Sin embargo, estamos realizando una migración a una nueva versión, por lo que no es posible instalar la versión anterior del programa.

Gracias por entender.
José SimõesJosé Simões 
Renovaram indevidamente o serviço sem minha autorização prévia. Não aceito a renovação e exijo o reembolso  do valor cobrado (ID # removed)
Best Answer chosen by José Simões
Dinesh KrishnanDinesh Krishnan (Sitel)
Hi Jose,

The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.
miguel ariasmiguel arias 
I need your advise in order to take a decision because within few days some of my AVG products will be renewed automatically and I do not understand properly how works AVG ULTIMATE(MULTI -DEVICE).
In fact I only have 1 PC and I do not use a phone, believe it or not. 
If you can check my AVG account and my AVG Internet Security screen, it seems that AVG is going to debit several of my subscripcions in a few days and within 45 days are going to debit my credit card for some of the same subscriptions once again. Please tell what should I do because I do not understand what means to "change to this subscripcion" (cambiar a esta suscripcion).
Should I cancel or unsubscribe to those subscriptions to be renewed or not.
In short what would you recommend me to do. Please if you can respond me asap I would appreciate very much. Many thaks. Miguel
Best Answer chosen by miguel arias
miguel ariasmiguel arias
Hallo Danesh
I have sent you my authorization by email. Please read it and act accordingly.
Should I download any of the other remaining products or not?
Many thanks.
Drak LordDrak Lord 
I have AVG Free, mostly as I have no much use in the paid feathers that come with the paid version, and as when I did pay I still got bugged on with messages about this and that, so decide to just return to free

Now as of some update at some point my AVG Free in their taskbar used to say "You are unprotected" when hovering over it, I assume as I am free, the UI says "You have basic protection"
However now it also shows the X mark on the AVG Logo and that is a little overboard for me, is that a bug on my machine or is that how the AVG Free is now?

TL:DR Is the X mark on the task bar for AVG Free by design or is it a bug on my system?
Photo of said icon (button right):
User-added image
Best Answer chosen by Drak Lord
Midhun AloorMidhun Aloor (Sitel)

We're sorry for the inconvenience caused. We'll help you sort this.
To fix this, please reinstall your AVG Antivirus Free once and check if the issue still persists.
Once you've uninstalled your AVG Antivirus Free, please refer to this article to reinstall it.
Thank you for understanding. Keep us updated.
Ad AbeAd Abe 
Na update van AMD Graphics krijg ik een foutmelding dat deze niet goed functioneert.
Hoe kan ik dit herstellen. Ik kan de update niet terugvinden (afgelopen 2 weken) anders kan ik deze opnieuw draaien. Wat nu?
Best Answer chosen by Ad Abe
Santhosh PannerselvamSanthosh Pannerselvam (Sitel)
Hi Abeelen,
We are sorry to hear this.
We will help you to resolve the issue.
Could you mention the version of the AVG program?
Please share us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.

Note: The below message is translated for your convenience

Hoi Abeelen,
Het spijt ons dit te horen.
We zullen u helpen om het probleem op te lossen.
Kunt u de versie van het AVG-programma noemen?
Deel ons de schermafbeelding van het foutbericht om verder te onderzoeken.
Je kunt de screenshot hier in je topic plaatsen. Klik op "Beantwoorden" en klik vervolgens op "Afbeelding" [bergsymbool] en volg de instructies.
Hou ons op de hoogte.
Killua ZoldyckKillua Zoldyck 

Hello, I would like to have my AVG Tuneup 60 day subscription cancelled. I can't seem to find an unsubscribe option. 



Best Answer chosen by Killua Zoldyck
BalasubramanianBalasubramanian (Sitel) 
Hi Killua,

We have sent an email to you and requested few details to locate your trial order.
Please revert to our email for further assistance.
Thank you.
Juris SevJuris Sev 


I am trying to use AVG VPN trial 7 day before buying it, but i cant get it working. Because when i try to turn it on it do nothing, and windows is not appearing that i want to activate it or trial, it is automatically disappearing. How can i get trial working before buying your product ???

 I am aiming to AVG Ultimate.

Best Answer chosen by Juris Sev
Juris SevJuris Sev

HOLY S***.

I was making order for AVG Ultimate, was thinking, all will be fine.
But after reading this, no way i am going to buy any of AVG product, support is usless, i am asking one you are giving me spam message, JUST RANDOM SPAM MSG. WTF.

Sorry AVG support team(or spam bot or AI) but i dont want to spend money for this. Thank you i dont need your help anymore and your product.

How can i delete my account ? and remove all my data ?

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