AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Andrew Moore Subscriptions
Hi, can someone tell me how to add subscriptions via one email address to an existing account under a different email address? The MyAccount page recognises that this may be necessary and directs me to the general customer support area where I can see no way of arranging this.
Thank you
Thank you
Joel Laine How can I turn this annoying notification off?
This notification pops up every single day! I am not renewing it, and I'm sick of receiving this god damn notification... How can I make it stop!? It's pissing me off!Also, I've already browsed through the settings and have all possible notification settings turned off.
Best Answer chosen by Joel LaineBalasubramanian (Avast) Thank you for the information, Joel.
Your AVG Internet Security Multidevice subscription recently expired and hence, you are getting these notices.
If you do not wish to see this message you can either renew the subscription or uninstall AVG Internet Security and proceed to use AVG Antivirus free.
To uninstall it, refer this article (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security).
To install AVG Antivirus free, refer this article (https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free).
Your AVG Internet Security Multidevice subscription recently expired and hence, you are getting these notices.
If you do not wish to see this message you can either renew the subscription or uninstall AVG Internet Security and proceed to use AVG Antivirus free.
To uninstall it, refer this article (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Internet-Security).
To install AVG Antivirus free, refer this article (https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free).
Jay Newell Touchpad won't scroll
Hi,
After running AVG TuneUp, the touchpad on my HP Pavilion dv5 Windows 7 laptop won't scroll. Any ideas how to fix this?
TIA
After running AVG TuneUp, the touchpad on my HP Pavilion dv5 Windows 7 laptop won't scroll. Any ideas how to fix this?
TIA
Best Answer chosen by Jay NewellBalasubramanian (Avast) Hello Jay,
This isn't the expected behavior.
We request you to refer this article and follow the steps as mentioned under 'Undo actions performed by AVG TuneUp' topic.
If that doesn't help, open AVG TuneUp program window and click on "Speed Up" component.
Click Show below Background & startup programs.
Click on 'sleeping programs' and wake up all the programs that you put to sleep.
Check the status with touchpad and let us know whether it works.
Thank you.
This isn't the expected behavior.
We request you to refer this article and follow the steps as mentioned under 'Undo actions performed by AVG TuneUp' topic.
If that doesn't help, open AVG TuneUp program window and click on "Speed Up" component.
Click Show below Background & startup programs.
Click on 'sleeping programs' and wake up all the programs that you put to sleep.
Check the status with touchpad and let us know whether it works.
Thank you.
Best Answer chosen by SHAIK IMAMVALIDinesh Krishnan (Avast)Hi Imamvali,
We're sorry to know that you've decided to deactivate your AVG account.
As it isn't recommended to share the account details over this post, we've sent you an email regarding it.
We've also included the steps to review & delete data affiliated with your AVG account.
Please check & revert to us for further queries.
We're sorry to know that you've decided to deactivate your AVG account.
As it isn't recommended to share the account details over this post, we've sent you an email regarding it.
We've also included the steps to review & delete data affiliated with your AVG account.
Please check & revert to us for further queries.
anthony w finney I WANT TO CANCEL MY ACCOUNT WITH YOUR COMPANY
I SHALL BE TAKING AVG OFF MY COMPUTER NEXT WEEK I DO NOT WANT IT ANYMORE AVG SO IT WILL TAKEN OFF BECAUSE OF MONEY DEBT
Best Answer chosen by anthony w finneyBharath Roger (Avast)Hi Anthony,
We will help you with the subscription.
As it is not advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.
We will help you with the subscription.
As it is not advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.
Keep getting "Your connection is not private" in the entire of computer
I don't know what's wrong with my computer but after installing AVG Antivirus, I keep getting "Your connection is not private" error when I go to any website with https. I have try to visit a few http website and everything is fine.
I tried other browsers and it's the same. I also have tried a few solutions I found from Google, like this one: https://bytebitebit.com/687/your-connection-is-not-private/ but doesn't help at all, such as check my date and time, clear some cached files as mentioned and so on. But the error is still there!
What should I do now?
I tried other browsers and it's the same. I also have tried a few solutions I found from Google, like this one: https://bytebitebit.com/687/your-connection-is-not-private/ but doesn't help at all, such as check my date and time, clear some cached files as mentioned and so on. But the error is still there!
What should I do now?
Best Answer chosen by Tony TranDinesh Krishnan (Avast)We understand your concern, Tony. Please reinstall AVG at your convenient time & check if you experience the same issue. If so, then follow the steps in this article to identify the AVG component that causes the issue.
Note : Please follow the steps that are mentioned below 'Disable AVG components individually'.
Once we identify the component, we'll be able to proceed accordingly. If that fails, we'll proceed to help you with collecting logs from your computer & forward it to the next level of support to proceed further.
Thank you for your understanding in advance!
Note : Please follow the steps that are mentioned below 'Disable AVG components individually'.
Once we identify the component, we'll be able to proceed accordingly. If that fails, we'll proceed to help you with collecting logs from your computer & forward it to the next level of support to proceed further.
Thank you for your understanding in advance!
D P How to activate subscription on multiple devices
How to activate subscription on multiple devices ? Two days ago I renewed my subscription and want to add it to my other devices. How can I do this?
Best Answer chosen by D PBharath Roger (Avast)We have replied to you via email. Please check your inbox/spam and revert back to the email for further assistance.
Дмитрий Хлопонин отмена подписки
не могу войти в учетную запись (не помню пароль)? Подписка автоматически продлевается. Как ее (подписку) остановить.
Best Answer chosen by Дмитрий ХлопонинBharath Roger (Avast)Hi Дмитрий,
AVG support via social media is available only in English. You can use translator (https://translate.google.com/) to review this message.
We see that you have already contacted our concern team regarding this query. They have replied to your query via email.
Please check your inbox/spam and revert back to that email for further queries. You can use translator to review the email message.
AVG support via social media is available only in English. You can use translator (https://translate.google.com/) to review this message.
We see that you have already contacted our concern team regarding this query. They have replied to your query via email.
Please check your inbox/spam and revert back to that email for further queries. You can use translator to review the email message.
Mauricio Boarin How to remove malware-gen trj
All pages opened this box apear, but with scan finished don't show nothing, help me to remove malware-gen trj out to my computer, please... ![User-added image]()
http://www.4shared.com/photo/As7JiXvhea/malware-gen_trj.html
Best Answer chosen by Mauricio BoarinBalasubramanian (Avast) Sorry to know that, Mauricio.
The threat detection that you received is a false detection and it will appear only when you access websites from Chrome browser.
In order to fix this, we request you to reset Chrome browser as mentioned in this https://support.google.com/chrome/answer/3296214 article.
Once done with that, restart your computer and check the status.
The threat detection that you received is a false detection and it will appear only when you access websites from Chrome browser.
In order to fix this, we request you to reset Chrome browser as mentioned in this https://support.google.com/chrome/answer/3296214 article.
Once done with that, restart your computer and check the status.
Gsatón Millabón No pude comprar el antivirus
Hice la facturación el pago y se finalizó la compra, clickee en aceptar y continuar y no se me compró el producto. Me estafaron.
Best Answer chosen by Gsatón MillabónBalasubramanian (Avast) Gsatón, we request you not to provide the email address on a public forum.
We have sent an email and explained about the order status.
Please revert to our email, if you have further queries.
We have sent an email and explained about the order status.
Please revert to our email, if you have further queries.
Thank you for reaching us here.
Do you need help to update your registered email address with AVG?
Since it is not recommended to exchange your account details here, please consider reaching our customer care (https://support.avg.com/support_sales_chat?l=en) for help.