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lee kiewfonglee kiewfong 
I refer to (order number removed). It was an auto renew subscription. I wanted to cancel it earlier but was unable to find the site to do it until now. Can I get a partial refund ?
Please advise. Thank you.

Lee Kiew Fong
Best Answer chosen by lee kiewfong
Priyanga SekarPriyanga Sekar (Avast)
Hello Lee,
We are glad to help you with that.
We request you not to post order details in a public forum. Reason being, privacy concerns.
You have been charged USD 79.99 for the standard purchase of AVG Secure VPN on November 9, 2019.
Since it is under our refund policy (30 days), your order is eligible for a full refund. May I go ahead and process a full refund?
Lauris ZgirskisLauris Zgirskis 
Hello. I want a refund for  AVG-Antitrack. This software isn't ready for sale, I reported many problems,and they are not fixed. I'm tired all of this,so I want refund. I'm sorry, but I waited 2 months.

Best wishes,
Best Answer chosen by Lauris Zgirskis
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Lauris,

This isn't the experience we want you to have. Please accept our apologies for the inconvenience caused.
Upon checking our records, we see that you've experienced issues with AVG AntiTrack in the past & we're unable to fix them when you reached us.
Hence, as requested, we've initiated the refund process & an email confirming the same has been sent to you.
For further queries, feel free to write back to us.
Aaliyah PasbyAaliyah Pasby 
Hello! I need some help, I recently got the AVG TuneUp free trial via the AVG Antivirus Free application, I paid for the free trial using my email "thekawaiishade@gmail.com" and the PayPal associated with the email, I never had an AVG account until today and signed up, then logged into the AVG website and AVG TuneUp application in hopes that I would be able to cancel the subscription after a certain period of time, it doesn't show my subscription via the website so I am not able to cancel it, I also used a different email called "chocolatevaray@gmail.com" due to the fact it said that the email I used to pay for the free trial was already in use, but I never made an account with the email before, so I used the email "chocolatevaray@gmail.com" to create the account, I didn't get a payment confirmation email to either one of my emails and I'm lost, I'd like to be able to cancel my subscription before I have to pay (payment starts January 6th), and I also used my father's credit card because he allowed me too as long as its cancelled before he gets charged, and yes I am 14 years old but trust me I know more than you think, can someone please respond to this message to help me out? If needed I'll provide a screenshot of TuneUp, my AVG subscriptions on this account, and my account on AVG TuneUp, thank you so much if you're able to help me out.
Best Answer chosen by Aaliyah Pasby
AvinashAvinash (Avast) 
Hi Aaliyah.
Thank you for reaching us here, we'll certainly help with your request.
I have cancelled the automatic renewal of AVG TuneUp (60 day trial) and assure you will not be charged for its renewal.
An email confirmation has been sent to your registered email address, check your inbox and spam box as well.
Sorry to hear that you could not cancel it from your end. 
Ronald RutterRonald Rutter 
My AVG tune up is telling me it is out of date but it is not
Best Answer chosen by Ronald Rutter
AvinashAvinash (Avast) 
Hi Ronald.
We're here to help.
By saying out of date, do you mean it is reporting that it has expired? I see that you have an active subscription of AVG Internet Security Multi-device but no active subscription for AVG TuneUp under the email address that you used to contact us here. Could it be possible that you have registered it under a different email address?
Mike DascombeMike Dascombe 
AVG confirmed by email my successful completion of their protocol to unsubscribe weeks ago (mid October), nevertheless Digital River has today (November 5) billed my credit card for auto renewal. Is this lack of communication between AVG and Digital River about AVG current subscribers due to inefficiency or is it something else?
Best Answer chosen by Mike Dascombe
Sarath PriyanSarath Priyan (Avast)

I apologize on behalf of my colleague for not commenting on subscription cancellation notification email.

May I know how did you raise the request? Did you click on unsubscribe button from AVG MyAccount page?

Did you receive the above email to this mi********mbe@gmail.com?

Keep us posted!
Andre Du ToitAndre Du Toit 
Since I purchased and installed AVG Internet Protection, I am unable to send emails.  Incoming emails is working fine.
Best Answer chosen by Andre Du Toit
Priyanga SekarPriyanga Sekar (Avast)
Hello Andre,
We will help you to resolve the issue.
Please disable AVG temporarily as mentioned here and verify the status.
Keep us updated on the progress.
Rafal NawrotRafal Nawrot 
Hello . I have some issue, Google Play charge me for another year of subscription AVG ZEN but product was discontinue and all my internet security software was expired. What I can do right now ? Thanks
Best Answer chosen by Rafal Nawrot
AvinashAvinash (Avast) 
Hi Rafal.
I'll be glad to clarify this.
Please note that you have been charged for the renewal of AVG Mobile Ultimate.
Do you want to cancel this renewal and get a refund?
John SmithJohn Smith 
Some obscure trace of AVG refuses to be removed while Win 10 wont update unless it is. I had AVG installed on my computer years ago. Big mistake, wibndows 10 now can't update due to some elusive trace of that install not being removable. I've used AVG clear and AVG remover. I have searched the registries for "AVG" and tried to remove whatever shows up as likely being tied to AVG antivirus. I have searched my hardrives for "AVG" and deleted any file related to this program.
Best Answer chosen by John Smith
AvinashAvinash (Avast) 
Hello John.
We're sorry for the inconvenience caused.
I have sent an email containing instructions to get connected with our remote assistance team, check your inbox and spam box as well.
Please get connected with them and they will be glad to look into this issue and resolve it.
Robert DitchfieldRobert Ditchfield 
HI again, Yesterday ,Avinash gave me an activation code and I am now fully protected.However, my account is still showing 'no subscriptions'.I would like to confirm that any future invoice is sent to my current address but I can't see any way to check this.Regards Bob.
Best Answer chosen by Robert Ditchfield
AvinashAvinash (Avast) 
Hi Robert.
We have cancelled the subscription registered under old email address and generated a new AVG Internet Security (1 computer, 2 years) license under account registered with @Gmail.com.
I have sent the new activation code to the Gmail address, please reactivate AVG on your PC using this code.
Since this is license is generated from our end, an invoice cannot be generated.
Charles SubletteCharles Sublette 
I need to change the application rules for AVG's firewall on my guest account.

I have Windows 10 Home edition and added a Guest Account, as directed by https://www.makeuseof.com/tag/create-restricted-guest-accounts-windows-10/

As shown in the picture below "ineedhelp1", AVG has control over my firewall.

Picture below titled, "ineedhelp2", is the message I get when I attempt to change the application rules for my guest account.

I need to change the application rules for AVG's firewall on my guest account.
How can I do this?
Best Answer chosen by Charles Sublette
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Charles, we appreciate your patience.

We have consulted with our Senior team regarding this issue and found that the steps which you performed is not a workaround, it is the exact fix.

Initially AVG blocked the settings, when you tried to give the permission to your guest account. This is because the account was created in the "local group guests", instead of "local group User".

However, when you changed the account back to "Local group User" the permission was granted again.

So, we can assure you that the issue has been fixed.

We appreciate your efforts.

Thank you for your patience and understanding.
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