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Erik MadsenErik Madsen 
I was enticed to install AVG Ultimate with VPN. 
However when activating VPN I can no longer send emails from my Outlook 2010 or access my WIFI Printer
I have tried the suggested remedies of changing SMTP port and and encryption (SSL/TLS) to no avail.
any help would be most appreciated
Best Answer chosen by Erik Madsen
Erik MadsenErik Madsen
My encryption and SMTP port was already set your recommended setting, I did also try the alternative SMTP Port but to no avail..
Gloster GuestGloster Guest 
the AVG Driver Updater tells me I have 9 outdated drivers but it fails to update them (try again later) even when I follow the update steps?
I think this may be something to do with Windows updater that's not working either
can someone advice
Best Answer chosen by Gloster Guest
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Gloster, 

We are sorry to know that. We will check and help you. 

Could you please share the screenshot of the drivers which you are unable to update using AVG Driver updater?

Have you tried to update those drivers manually?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Bert BultBert Bult 
Since a few weeks my VPN connection based on NL address is blocked by (inter)national email filter supplier due to the fact de AVG VPN NL (Amsterdam) is used for phishing and spam mail.
They adviced me to shut down the AVG VPN when using email.
After a test it seems the email is leaving my providers network, but never reaches the destination (@Yahoo.de).
Also receiving mail from @yahoo.de still doesn't work.
Anyone an idea where to search for the reason or solution?
Best Answer chosen by Bert Bult
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Bert,

We are really sorry for the inconvenience caused to you.
We will check and help you with this issue.

Please share us the screenshot of the threat pop-up which you received while accessing the concerned websites.
Note: Open the threat pop-up > Click on "See details" > Take a screenshot and share it on this post. If needed, please find a quick guide on how to take a screenshot here
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

Rosie PereraRosie Perera 

AVG keeps blocking a connection to ap.lijit.com or ce.lijit.com because "it was infected with URL:Botnet". I have not intentionally gone to that domain name, but I get this message quite frequently when visiting a bunch of my usual trusted websites. It apparently is some adware that has injected itself into other sites, if my googling informs me correctly. I'm glad AVG is protecting me from it, but it's getting annoying to have this popup coming up so frequently. I don't even know what sites are causing this to come up, since it pops up randomly so frequently.

Is this a known/common threat? Has anyone else seen it? Should I be trying to notify the websites in question that they are infected with it? I don't go exploring dangerous areas of the web or clicking on links to unknown sites. It's just coming up in the course of my normal business/research use of the web. Checking the news, travel arrangements, etc.Error message that says "Threat secured. We've safely aborted connection on ap.lijit.com because it was infected with URL:Botnet" Code at the bottom: 3b56942f20c4/2022-07-29T20:29:32.562Z

Best Answer chosen by Rosie Perera
Lathika RavindraLathika Ravindra (Avast)
Thank you for writing us back, Rosie.
It seems that the detection is correct and AVG is currently looking into this issue.
We will escalate this case to our higher team to a get a fix, for doing that we need to collect AVG logs from your PC.
We will send an email stating the logs collecting steps, please refer it and revert us back.
Thank you and keep us updated.
Mehmet SingilMehmet Singil 
Hi, my AVG Secure VPN product is not working.

"Unable to connect" failure. What can i do?
Best Answer chosen by Mehmet Singil
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Mehmet,

We're glad to look into this & help you.
However, Turkey's government has imposed restrictions on access to all commonly used VPN service networks, including AVG.
AVG users with Internet Service Providers TurkTelecom, LifeCell TR, and Vodafone TR, are blocking all VPNs.
Have you tried to change the AVG Secure VPN server location to Gotham city or Wonderland and then check if it helps?
Additionally, please try restarting your computer once to check. 
Thank you for your understanding in advance!
John RobinsonJohn Robinson 
Can anyone tell me why when I try to turn on VPN on my iphone it says "user authentication failed". This is a new problem. I did renew my subsription a couple of days ago but everythin else seems to be working.
Many thanks
Best Answer chosen by John Robinson
Dinesh KrishnanDinesh Krishnan (Avast)
Hi John,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, please share us the screenshot of the message that you receive for better clarity.
charlie stockhillcharlie stockhill 
Trying to uninstall AVG free from desktop - windows. constantly being asked for password. Of course, I don't have it anymore. Followed guide to use AVG clear this still requesting password. Is there any work around?
Best Answer chosen by charlie stockhill
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Charlie,

We're glad to look into this & help you.
You can try restarting the computer in safe mode & then attempt to use AVG Clear. Before proceeding, please share us the screenshot of the prompt that requires password for better clarity.
Ints SedlenieksInts Sedlenieks 
I was use e-signature mobile for document digital signing. Open document in internet browser (Chrome), authenticate me in mobile phone, and convert document to .edoc. Or open .edoc and verify.
After install AVG ULTIMATE 2022 all documents opens like "damaged or improper".
(there eSignature https://www.eparaksts.lv/en/)
Please help!
Best Answer chosen by Ints Sedlenieks
Sreenu YadavalliSreenu Yadavalli (AVG)
Thank you for writing back to us, Ints.
Sure, we will send you an email again and please reply to that email for further assistance.
Thank you.
Franco PaladiniFranco Paladini 

Hi, I recently purchased a 3 year subscription to AVG VPN. I'm trying to use uTorrent, but when I connect to any location, including those that are said to be optimised for torrent, and it doesn't work. Immediately stop downloading/uploading.
Please can you help me with this? I really want to use this service.



Best Answer chosen by Franco Paladini
Hari ShankarHari Shankar (Avast)
Thank you for updating the status, Franco.
We are glad to know that the issue has been resolved.
For further queries or need assistance, feel free to contact us.
Have a great day, stay safe!
Joe OakesJoe Oakes 
Whenever I open Opera now I get an "API.USERAGENTSWITCH.COM" infect with URL:Blacklist. There has been no change to the system. No issues on any Virus/Script scan. What has changed?
Best Answer chosen by Joe Oakes
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Joe, 

Thank you for sharing the screenshots. Could you please reset the opera browser once and check whether you can access it without any issues? If you still get the error, kindly share the screenshot by clicking see details option in the detection. Please refer the below article to know how to reset the browser :

Resetting your internet browser to default settings
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