Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Garry CarterGarry Carter 

Is there a way of getting Tune Up to scan my D drive as well as the usual C drive?


Best Answer chosen by Garry Carter
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Garry, 

We will check and help you to clarify it.

Could you please confirm whether D drive is external drive or partioned drive on your computer?

Also, please check and confirm whether diskdoctor shows both C and D drive for scanning process. 

Disk Doctor scans your internal and external drives for disk errors caused by corrupted files, then offers to repair any found issues. If left unrepaired, corrupted files can cause crashes, unexpected behavior, problems starting your PC, and the loss of personal data.

By default, AVG TuneUp notifies you when a scan is recommended. You can also check this manually by clicking All functions (the grid icon) on the right side of the AVG TuneUp dashboard and selecting Open Disk Doctor. When a scan is recommended, an information panel is visible on the Disk Doctor screen. Choose the relevant action below:

Scan Now: Run a scan of the relevant drive to check for issues.
Ignore: A scan is not run. You can run the scan later later by clicking disks ignored at the bottom of the Disk Doctor screen.
Details: View additional information about the relevant drive.

Please try the above steps and let us know if its working for you. Thank you. 
Andrea V.Andrea V. 
I dont always use the pc, especially online, but the subscription has been renewed, without let me choiche to accept or not. So i ask to canceled as soon as possible and I want my money refunded.
Best Answer chosen by Andrea V.
AvinashAvinash (AVG) 
Hello Andrea.
Thank you for reaching us here with your concern.
We'll certainly clarify the reason for this charge and help with your refund request. 
Since it is not recommended to share your account details in a public post, I have sent an email. 
Please check your inbox and spam box as well. 
Rob WardRob Ward 
I currently have protection for up to 10 devices but now only need one. My subscription is due for renewal. How do I downgrade to one device?
Best Answer chosen by Rob Ward
Hari ShankarHari Shankar (AVG)
Hello Rob,
Thank you for reaching AVG Support Community.
I'm glad to assist you in the right direction.
Please click the below chat link to connect our AVG Sales team, they will assist you to renew & downgrade your AVG Internet Security for windows (1 Computer).
Note : Once you downgrade your AVG Internet Security from Multi-Device to Single PC, then you will not be able to install your AVG Internet Security on Mac or Mobile phones. You can only install it on Windows PC.
Thank you.
Hans Jacob HoltetHans Jacob Holtet 
392 / 5000


I have been using avg antivirus free for many years. Now it no longer works. Away from the start menu too. Looks like it's on programfiers (86). Trying to download new AVG free. Then I get a message: avgSP is running, thus this installer cannot continue.Use the avgClear.exe.utily or contact support tearm. I do not understand what I have to do. There are windows 7 on the computer Also has AVG tune up
Best Answer chosen by Hans Jacob Holtet
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Hans,

We are glad to help you.
We request you to uninstall AVG AntiVirus program from your Windows 7 system using this tool: https://www.avg.com/en-us/download-thank-you.php?product=REM
Later you can reinstall it.
Please keep us updated.
Thank you.
Lynn CharltonLynn Charlton 
I usually have the sound off on my Samsung mobile but today it was on  every so often  it beeps like something is happening but when look the App in the notification bar is inactive? Its really annoying?! What do I turn off because I want to know if there is a threat with this "trilling" is driving me nuts!!
Best Answer chosen by Lynn Charlton
Hari ShankarHari Shankar (AVG)
Hello Lynn,
Thank you for reaching our AVG Support Community.
I'm sorry to know that you're facing this issue on your mobile.
To investigate further, please let us know the below details.
Do you see any threat pop-ups or notification from your mobile like messages, free-up space, etc?
Have you installed AVG AntiVirus in your mobile?
If no, please refer this article and install the AVG AntiVirus for mobile then scan for any virus, threats.

Keep us posted about the status.

Thank you.
Phatthana AmonpattaratkitPhatthana Amonpattaratkit 
I  received  an e-mail  saying my subscription had auto- renewed, which is Not what I wanted,& wish it cancelled.
Best Answer chosen by Phatthana Amonpattaratkit
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Phatthana,

We apologize for the inconvenience.
To locate the subscription, please mention the valid email address registered with AVG.
Thank you.
Jan LuchiesJan Luchies 
I installed AVG VPN on 2 very similar 2 pc's.  On the 1 pc it works fine, on the other AVG VPN blocks the internet completely.  Both PC's had te latest Windows update.  Moreover the start up screen of VPN is cropped.  The only visible and available option  is on/off.  When I turn it on my connection is completely gone.  Checked windows settings, could not find anything.  Nothing wrong with my display settings;
Best Answer chosen by Jan Luchies
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Jan,

We apologize for the inconvenience.
Please confirm whether you are unable to access any particular website or all websites.
Did you try to access the website in a different browser and check?
We would request you to restart your computer once and then check for the issue.
Please keep us updated.
Thank you.
Jane MillerJane Miller 
i try to open AVG web on my mobile browser it's not working even on computer just it's running on Chrome Browser. I try to run site on Opera, & Firefox it's giving error. why?
Best Answer chosen by Jane Miller
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Jane,

We are sorry to know this.
Are you facing this issue on your computer or mobile device?
Are you using a free version of AVG or paid version?
If paid, please help us with the email address registered with AVG.
Thank you.
B BarnesB Barnes 
Hi, I have free avg on my mac, but I cannot see the quarantine folder within avg. I would appreciate any help to locate it.


Best Answer chosen by B Barnes
AvinashAvinash (AVG) 
Barney, please visit the following support article https://bit.ly/2QFJEAX, and refer to screenshots available under "Manage quarantined files". 
stephen dorestephen dore 
while i am playing jigsaw world on facebook without warning my screen will go black jigsaw world clear cache & history done all that but it still happens 
Best Answer chosen by stephen dore
stephen dorestephen dore
In both Microsoft Edge &Google chrome 
Ask a question
Struggling with non-AVG technology? We can fix that, too!