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jcak horrorjcak horror 
hello my dear

i have link download avg pc tuneup

with think of you
Best Answer chosen by jcak horror
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Jcak, we are sorry. We don't have an offline installer for the AVG TuneUp.

Use the following link, if you wish to install the program through online https://www.avg.com/download-thank-you.php?product=GSE-2019

Let us know, if you need further help.
Bernice RobichaudBernice Robichaud 
I inadvertently clicked on a link in an email message and it installed what looks like a new drive "F" and the file in that drive is called    receipt_pdf.exe  .  I tried to shred it with AVG but it said that access to the file was denied.  YIKES!  Can anyone help!???  I've sent a message to AVG support already .. waiting for their response.
Best Answer chosen by Bernice Robichaud
BalasubramanianBalasubramanian (Avast) 
Hi Bernice,

We could not find any request submitted by you other than this community post.
Could you provide the screenshot of window that shows 'receipt_pdf.exe'?
You can post the screenshot by clicking on 'Image symbol' from 'Answer' field.
If you see it as a drive on 'My Computer', then please right click on it and check whether it shows any option as 'Eject' or 'Unmount'.
Mike HarrisonMike Harrison 
When I run Smart Scan it completes all parts BUT last virus scan still says 15 days ago
Best Answer chosen by Mike Harrison
Mike HarrisonMike Harrison
Once I made it happen according to a timed run rather than an odd request.
So now cured
cory kempcory kemp 
I bought the avg pc tune up for the year and now its telling me i have to buy it again when i bought it about a month ago if that.... please get back to me quickly as i use my computer alot
Best Answer chosen by cory kemp
BalasubramanianBalasubramanian (Avast) 
Hi Cory,

We have sent an email and provided instruction to perform activation of AVG TuneUp.
If the email is not found in inbox do check in spam and junk folders.
If you get any error, please share the screenshot of it through the same email.
Thank you.
sean salisburysean salisbury 
so like i just got a desktop and when i play video-games <of any kind> avg ramps up on my cpu. the heaviest hit would be around 24 to 40 percent along with a few more programs clogging up my cpu, its making games i should run easily like ark just tank in performance and even forcing me to thermal throttle not helping the situation, like what the heck?
Best Answer chosen by sean salisbury
BalasubramanianBalasubramanian (Avast) 
Hi Sean,

We can investigate and sort this out.
Open AVG Internet Security program window.
Click on "Menu->About' and check whether it displays 20.5 version.
If not, refer this article and perform the update to check whether you get 20.5 version.
If the issue persist, perform repair of AVG Internet Security as mentioned in this article.
Keep monitoring the status of CPU usage along when you play a game.
Keep us posted.
Hor usasHor usas 
Hey, I've got the free version. This recent month AVG has been extremely slow. For example when I try to bring up the AVG window it loads for a long time. When I scan 'one' file it takes about 20 seconds for it to finish. Browser popups and redirects are blocked to some extent but are delayed as well. It as never like this before. I've tried updating AVG...read somewhere that windows disk defrag might be the reason, so I defragged the hard drives.But nothing has helped. AVG used to be a rocket before all this, now every action with AVG is 'delayed'. My pc is generally fast/ great, so I'm thinking there's something wrong with AVG? Any ideas?
Best Answer chosen by Hor usas
AvinashAvinash (Avast) 
Hor, we appreciate your efforts but regret to hear that the issue persists.
We'd like to confirm that all protection shields will be running in the background which actively protect your PC.
We'd request you to uninstall AVG AntiVirus free, restart your PC and install it again to check if that resolves the issue.
Gary RoodGary Rood 
How do I access the scan settings to verify and or change them to what I want?  The old program it was pretty easy to find.
Best Answer chosen by Gary Rood
BalasubramanianBalasubramanian (Avast) 

We're sorry to know that you find it difficult to access scan settings on new version of AVG.
Please refer this article and follow the steps to get into AVG scan settings and how to customize it.
Thank you.
I made a payment with an unwanted automatic subscription and requested a refund. It is about 80,000 won in Korean money and I would like to know if the refund process was successful.
Best Answer chosen by JEONG HYEOB SEOK
BalasubramanianBalasubramanian (Avast) 
Hi 정협 석,

Your refund was already initiated as per the request that you submitted through online form.
We also sent an email explaining the status of it.
If the email is not found in inbox, do check in spam and junk folders.
Thank you.
Satoru YamagishiSatoru Yamagishi 

When AVG antivirus checks its update, it always beeps. Actually, it is annoying. Is there any way to mute the sound? My mac is OS10.13.6 and AVG virus is ver. 19.6.

Best Answer chosen by Satoru Yamagishi
Midhun AloorMidhun Aloor (Avast)
Hello Satoru,

To disable the app notifications on your Mac, please follow the steps below:

1. Click on "Menu".
2. Select "System Preferences".
3. Click on "Notifications".
4. Select "AVG Antivirus".
5. Uncheck "Play sound for notifications".

Kindly check if the issue persists after disabling the sound notifications.
Keep us updated.
Mike HarrisonMike Harrison 
I have had to reinstall Tune Up (Ultimate subscription)
Whwn I look at MY AVG there are blue dots against TuneUp and Secure VPN. What does that mean?
Best Answer chosen by Mike Harrison
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
We appreciate you efforts.

Please give a another try and restart the computer.

If the issue persist, reinstall the AVG TuneUp and check for the issue again.

Keep us posted.
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