Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
patrick rullenspatrick rullens 
Hello When I start Antitrack I get an error not able to detect registry
Best Answer chosen by patrick rullens
Krishna JayathilakKrishna Jayathilak (Foundever)
Hello Patrick,
Thank you for contacting AVG community Forum.
We see that when you start the AVG AntiTrack you are getting error message.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know your  operating system version name and number of your device? 
Also please provide us the version number of AVG AntiTrack.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here:https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Awaiting for your response.
Lesley ZLesley Z 
This is feedback to AVG.
I am adding my voice in support of other AVG customers who are not happy with your new TuneUp.
I have been an AVG customer for 17 years. I have rolled with the software changes with no issues. However, the new TuneUp interface is definitely not user friendly. In AVG's attempts to refresh the software you have created a mess. Poor job from a customer perspective. I have read in an earlier comment that AVG are not going to revert back to the previous interface. Does AVG have plans to change the interface of all your software to mirror the TuneUp one?
Best Answer chosen by Lesley Z
Jovana LeticaJovana Letica (Avast)

Hello Lesley,

Thank you for reaching out and please accept my apologies for the delay. My name is Jovana and I'm with AVG Senior Support. 

Thank you for your inquiry regarding the recent changes in the user interface of AVG TuneUP.

We made this decision after careful consideration, taking into account evolving user needs and technical challenges.

We understand change can be challenging, and we value your feedback. 

If you have specific concerns or suggestions about the new UI, please share them with us. Your input helps us improve.

As for your question about the change reflecting other programs, please note that we do not have any other plans for now, but we are always trying to make our products the best for our users, rest assured.

Thank you and have a great day!

- Jovana

Bella AndersonBella Anderson 

The absence of antivirus software on my computer coincided with unauthorized content being added to my WordPress site ihatecbts , suggesting a potential security breach. Have addressed the immediate issue,Now, I am considering enhancing my system's security by purchasing AVG antivirus software. I seek professional advice on whether implementing AVG would contribute to the strengthened security of my website in future.


Best Answer chosen by Bella Anderson
Shanmugapriya SamiduraiShanmugapriya Samidurai (Foundever)
Hello Bella,
Thank you for reaching AVG Community Support.
We are glad to hear that you wish to choose AVG. 
Yes, AVG AntiVirus will serve the features you are expecting to have for your device.
AVG AntiVirus is a comprehensive security application that helps block viruses, spyware, and other malicious threats. Additionally, it helps protect you and your data against dangerous fake websites, ransomware, and hackers while you are online.
Also, we have a designated team who handle billing/sales related inquiries.
For further assistance in this regard, we'd recommend that you contact our sales team directly. They will help you in purchasing the subscriptions at best price options.
Please visit this link : https://support.avg.com/support_sales?l=en (https://support.avg.com/support_sales?l=en)to contact our sales team via live chat.
Thank you for understanding in advance!
Alex CorneaAlex Cornea 
Hello, I own a website mortallcs.ro/forum and I was added to the blacklist for a virus, I want to announce that the virus has been solved, it was just a technical problem and I would like you to remove that blacklist.
Best Answer chosen by Alex Cornea
Shanmugapriya SamiduraiShanmugapriya Samidurai (Foundever)
Hello Alex,
Thank you for reaching AVG Community Support.
I am sorry to hear that your website has been detected as a False positive and you would like to whitelist it.
Please be informed that AVG Anti virus will identify any file as threat if that is not updated to our virus database.
In this case, I request you to submit a form for whitelisting through the below link:
The concerned team will review and make necessary changes to restore the access over your website as usual.
Thank you for understanding!
Jack HoffmannJack Hoffmann 
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Best Answer chosen by Jack Hoffmann
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Jack,
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.

Thank you for understanding.
Bohumil VajsBohumil Vajs 
I can't cancel my AVG TuneUp subscription. After clicking on "logout", I still get "Unfortunately, an error has occurred - Close this window and try again" on the screen, for the second day. I always close the window as advised, but the same thing still appears. What can I do?
Best Answer chosen by Bohumil Vajs
Kishore KumarKishore Kumar (Sitel)
I am sorry to know about it.
I have shared you the email again.
Please do check your inbox for the email and respond us back.
Thank you.
Matthias HolzerMatthias Holzer 
I am using Internet Security since years and Virus definition update is defined to be done automatically which worked fine for a long time. Since a while the virus definition file update doesn't work anymore (while the app update itself is working properly). I get the alert that the VIRUS definition file is not up to date but when going through settings menu to start the searching for latest version the searching starts and the progress bar quickly goes from 0% to 100%. I get the info displayed that there is a new file avaiöable from today but I cannot install it. Repeating these steps doesnt help. Restart AVG neither. Also restart of the computer doesn't fix the problem. Internet connection is fine, no blocked pages or similar things which should be the reason for this problem as far as I can judge.

Any idea how to solve?

Any Idea 
Best Answer chosen by Matthias Holzer
Delli GaneshDelli Ganesh (Foundever)
Thank you for writing us back, Matthias.
We understand your situation.
We request you to monitor the issue.
Incase if you get the issue again please feel free to reach us again so that we can check and help you further.
Thank you.
Neill LewisNeill Lewis 
Can I scan my iPhone when it is plugged into my Mac ?
Best Answer chosen by Neill Lewis
Midhun AloorMidhun Aloor (Foundever)

Hello Neill,

You've reached the AVG community support forum.
Could you specify whether you meant if the AVG Internet Security installed in your Mac can scan your iPhone for malware, when connected via USB?
Awaiting your response.

Klaus-Jürgen BillichKlaus-Jürgen Billich 
I´v bought and installed AVG VPN yesterday. I use Windows 10, Firefox and Outlook.
I have the same problem as other persons within the community: VPN kills the internet connection and therefore stops any phone calls via landline telephone as well.
What can I do to use AVG VPN and my internet successfully?
Best Answer chosen by Klaus-Jürgen Billich
Krishna JayathilakKrishna Jayathilak (Foundever)
Thank you for the reply.
We understand that you have taken the screenshot but having difficulty in attach it here.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
E B GamlenE B Gamlen 
I've just purchased AVG internet Security and have begun by running a Deep Scan on my 500 GB MacBook Pro 2017. It's been running now for more than two days so I'm wondering if this is normal or if something is wrong. It's now scanning my PhotoLibraries which are on a 1TB external drive with 800 GB used.
Best Answer chosen by E B Gamlen
Delli GaneshDelli Ganesh (Foundever)
Hello E B Gamlen.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
Ask a question
Struggling with non-AVG technology? We can fix that, too!