I refer to (order number removed). It was an auto renew subscription. I wanted to cancel it earlier but was unable to find the site to do it until now. Can I get a partial refund ? Please advise. Thank you.
Hello Lee, We are glad to help you with that. We request you not to post order details in a public forum. Reason being, privacy concerns. You have been charged USD 79.99 for the standard purchase of AVG Secure VPN on November 9, 2019. Since it is under our refund policy (30 days), your order is eligible for a full refund. May I go ahead and process a full refund?
This isn't the experience we want you to have. Please accept our apologies for the inconvenience caused. Upon checking our records, we see that you've experienced issues with AVG AntiTrack in the past & we're unable to fix them when you reached us. Hence, as requested, we've initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to write back to us.
Hello! I need some help, I recently got the AVG TuneUp free trial via the AVG Antivirus Free application, I paid for the free trial using my email "firstname.lastname@example.org" and the PayPal associated with the email, I never had an AVG account until today and signed up, then logged into the AVG website and AVG TuneUp application in hopes that I would be able to cancel the subscription after a certain period of time, it doesn't show my subscription via the website so I am not able to cancel it, I also used a different email called "email@example.com" due to the fact it said that the email I used to pay for the free trial was already in use, but I never made an account with the email before, so I used the email "firstname.lastname@example.org" to create the account, I didn't get a payment confirmation email to either one of my emails and I'm lost, I'd like to be able to cancel my subscription before I have to pay (payment starts January 6th), and I also used my father's credit card because he allowed me too as long as its cancelled before he gets charged, and yes I am 14 years old but trust me I know more than you think, can someone please respond to this message to help me out? If needed I'll provide a screenshot of TuneUp, my AVG subscriptions on this account, and my account on AVG TuneUp, thank you so much if you're able to help me out.
Hi Aaliyah. Thank you for reaching us here, we'll certainly help with your request. I have cancelled the automatic renewal of AVG TuneUp (60 day trial) and assure you will not be charged for its renewal. An email confirmation has been sent to your registered email address, check your inbox and spam box as well. Sorry to hear that you could not cancel it from your end.
Hi Ronald. We're here to help. By saying out of date, do you mean it is reporting that it has expired? I see that you have an active subscription of AVG Internet Security Multi-device but no active subscription for AVG TuneUp under the email address that you used to contact us here. Could it be possible that you have registered it under a different email address?
AVG confirmed by email my successful completion of their protocol to unsubscribe weeks ago (mid October), nevertheless Digital River has today (November 5) billed my credit card for auto renewal. Is this lack of communication between AVG and Digital River about AVG current subscribers due to inefficiency or is it something else?
Hello . I have some issue, Google Play charge me for another year of subscription AVG ZEN but product was discontinue and all my internet security software was expired. What I can do right now ? Thanks
Some obscure trace of AVG refuses to be removed while Win 10 wont update unless it is. I had AVG installed on my computer years ago. Big mistake, wibndows 10 now can't update due to some elusive trace of that install not being removable. I've used AVG clear and AVG remover. I have searched the registries for "AVG" and tried to remove whatever shows up as likely being tied to AVG antivirus. I have searched my hardrives for "AVG" and deleted any file related to this program.
Hello John. We're sorry for the inconvenience caused. I have sent an email containing instructions to get connected with our remote assistance team, check your inbox and spam box as well. Please get connected with them and they will be glad to look into this issue and resolve it.
HI again, Yesterday ,Avinash gave me an activation code and I am now fully protected.However, my account is still showing 'no subscriptions'.I would like to confirm that any future invoice is sent to my current address but I can't see any way to check this.Regards Bob.
Hi Robert. We have cancelled the subscription registered under old email address and generated a new AVG Internet Security (1 computer, 2 years) license under account registered with @Gmail.com. I have sent the new activation code to the Gmail address, please reactivate AVG on your PC using this code. Since this is license is generated from our end, an invoice cannot be generated.