AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
William Griffiths "Are you still with us?" Email - Legitimate?
I received an email from customer.support@global.avg.com today saying that I haven’t logged in to MyAccount in a while (which is true as I no longer use AVG). To be on the safe side, I was wondering if this email was legitimate as it was in my spam folder and isn’t an email address format I’ve seen from other AVG emails? Plus, all the links in the email point to the same URL when hovered over - I did not click on any of them.
Thanks
Thanks
Werner Lingenhel Problem in cancelling automatic renewal of subscription
How can i stop the automatic renewal of my subscription - all online possibilities are not working!
Best Answer chosen by Werner LingenhelAvinash (Avast) Hello Werner.
We regret to hear that you can not cancel the subscription from your end.
I have cancelled automatic renewal of AVG Internet Security (3 computers) license, valid till 20th Oct 2019 and assure you will not be charged for its renewal.
If you need anything else, do not hesitate to let us know.
We regret to hear that you can not cancel the subscription from your end.
I have cancelled automatic renewal of AVG Internet Security (3 computers) license, valid till 20th Oct 2019 and assure you will not be charged for its renewal.
If you need anything else, do not hesitate to let us know.
shani nasir ssempala Digital River
digital river ireland is charging me this amount 79,99 and i have to pay but whats for? becouse all subscriptions i have in i have already paid them for one year so why again charging me this for ? i have 3 subscriptions and already paid for a year
Best Answer chosen by shani nasir ssempalaAvinash (Avast) Hello Shani.
We can assure you that we have not processed any unauthorized payments from your card or account.
Unfortunately, you do not have any active subscription for AVG registered under the email address you used to contact us here. I've sent an email requesting more details to locate your account information. Please revert it at the earliest to clarify this charge.
We can assure you that we have not processed any unauthorized payments from your card or account.
Unfortunately, you do not have any active subscription for AVG registered under the email address you used to contact us here. I've sent an email requesting more details to locate your account information. Please revert it at the earliest to clarify this charge.
Tony Rolfe AVG ULTIMATE
I ungraded to AVG Ultimate on my main laptopa while ago now. No problems and still works correctly.
My wife had been using the free version. I uninstalled this and installed Ultimate as it covers all my units.
However, within 2 days it reverted to the free version and tuneup stopped working. I repeated the process of uninstall and reinstalled Ultimate. The free version reinstalls again within minutes.
I have the latest W10 installed.
Can anyone help please.
Tony
My wife had been using the free version. I uninstalled this and installed Ultimate as it covers all my units.
However, within 2 days it reverted to the free version and tuneup stopped working. I repeated the process of uninstall and reinstalled Ultimate. The free version reinstalls again within minutes.
I have the latest W10 installed.
Can anyone help please.
Tony
Best Answer chosen by Tony RolfeE. Medema About an E-mail from avg.cs@digitalriver.com (03/08/2019-08:09)
In this e-mailmessage was said, that my supscription extension for AVG Secure VPN
was till 18-08-2020 (me ?)
However, I payed from my creditcard already € 59,99 but not for 1 year or 3 years, but for 2 years.
So, I want a new message from Digital River (Ireland) with their confirmation that my supscription extension for AVG VPN will be go till 18-08-2021. That is what I payed for! (2 years).
With kind regards,
E. Medema
(phone number removed)
was till 18-08-2020 (me ?)
However, I payed from my creditcard already € 59,99 but not for 1 year or 3 years, but for 2 years.
So, I want a new message from Digital River (Ireland) with their confirmation that my supscription extension for AVG VPN will be go till 18-08-2021. That is what I payed for! (2 years).
With kind regards,
E. Medema
(phone number removed)
Best Answer chosen by E. MedemaBalasubramanian (Avast) E. Medema, we request you not to share the mobile number on a public forum. We will not be able to make an outbound call from our end.
We do realize about the purchase window that would appear from our program.
However, we would like to clarify that the €59.99 charge was debited for the auto renewal of your AVG Secure VPN - Windows (1 User) (1 Year) subscription.
It wasn't due to the standard purchase that you tried from our app interface.
If you find this price as high for 1 year subscription, then you can get refund for this renewal and contact our sales team https://support.avg.com/support_sales_chat to get a discount.
To get refund, give us a confirmation here.
Thank you.
We do realize about the purchase window that would appear from our program.
However, we would like to clarify that the €59.99 charge was debited for the auto renewal of your AVG Secure VPN - Windows (1 User) (1 Year) subscription.
It wasn't due to the standard purchase that you tried from our app interface.
If you find this price as high for 1 year subscription, then you can get refund for this renewal and contact our sales team https://support.avg.com/support_sales_chat to get a discount.
To get refund, give us a confirmation here.
Thank you.
Roger Goscomb AVG Internet Security will not run
After latest Windows 7 update, AVG Internet Secuirty will not run aven after a Restart
Best Answer chosen by Roger GoscombRoger GoscombMessage was:
Protection is disabled
Protection will be automatically enabled after system restart
Fix Now
Pressing Fix Now has no effect. After a system restart, the warning reappears on the windows bar and the message is still on the user interafce.
Roger
Protection is disabled
Protection will be automatically enabled after system restart
Fix Now
Pressing Fix Now has no effect. After a system restart, the warning reappears on the windows bar and the message is still on the user interafce.
Roger
Lauris Zgirskis AVG Anti-track blocking many useful web adresses
What should I do? I reported some websites to false positive page, but they are too much.
Best Answer chosen by Lauris ZgirskisDinesh Krishnan (Avast)Hi Lauris,
We're glad to help you with the info.
Please try the steps mentioned in this article to check if it helps & let us know the outcome.
We're glad to help you with the info.
Please try the steps mentioned in this article to check if it helps & let us know the outcome.
Man KK Refund Dear Support
I have cancelled the subscription
transaction pls refund my cash .
AVG AntiTrack
I need the money right now . I had this for free one month . I was in hospital yesterday and today i couldnt do nothing when i was here . i reported this incident in paypall so if paypall didnt canceltransaction pls refund my cash .
Best Answer chosen by Man KKRanjani Bakthavachalam (Avast)Hello Man,
We are here to help you. We have initiated refund for your AVG AntiTrack.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
We are here to help you. We have initiated refund for your AVG AntiTrack.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Gary Wenner AVG Free Antivirus
Im trying to update Windows 10 on my computer. It says AVG is the reason it can't update. So, I deleted the free antivirus. Yet, it's still in there (an old version I think). Can delete it or do anything with it. Any ideas??
Best Answer chosen by Gary WennerDinesh Krishnan (Avast)Hi Gary,
We're glad to look into this & help you.
Sometimes, this might happen due to the presence of AVG traces on your computer.
In this regard, we may need to completely remove the traces using remover tools or manually remove AVG files.
Hence, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect with the concerned team has been sent to you.
Please follow those steps to get connected & sort this in a timely manner.
We're glad to look into this & help you.
Sometimes, this might happen due to the presence of AVG traces on your computer.
In this regard, we may need to completely remove the traces using remover tools or manually remove AVG files.
Hence, we'd suggest you to take advantage of our free remote assistance to make this process easier.
An email including the steps to connect with the concerned team has been sent to you.
Please follow those steps to get connected & sort this in a timely manner.
Marion Teichman URL Phishing
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing. I put the website on the exceptions list with zero success. In order for me to go to the website I have to turn off the web shield. Then it works fine. I should not have to do this for one website! I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem. Something that he said would take a few minutes to fix turned into an hour and still not been fixed. He could not find the issue and said I should uninstall google chrome because that was obviously the problem. I did this, rebooted the computer, installed a fresh version with no success as well. I tried opening the website with internet explorer and have the same problem. I have the paid version of AVG and want this website added to the exception list. If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help). I pay for AVG to keep my computer safe not cause me a headache.
Best Answer chosen by Marion TeichmanRanjani Bakthavachalam (Avast)Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
I will explain you about this.
Yes, the email you received is legitimate and it is from us. Since you haven't logged into your AVG My Account, you have received this email notification.