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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
rick gugliettirick guglietti 
how do i shut off lock screen so i can free up space on my pc
Best Answer chosen by rick guglietti
Priyanga SekarPriyanga Sekar (Avast)
Hello Rick,
Thank you for reaching us here.
We'd be glad to help. Do you wish to disable lock screen on your PC? If yes, let us know the operating system (say Windows 7, Windows 8/8.1, Windows 10) of your device to assist accordingly.
Kian MeliaKian Melia 
Dear AVG Team!
Trying to add purchased code I have a message (after accepting the code itself) - Sorry, something went wrong ... What is that "something"? Name, Surname, e-mail address, postal code (all is exact as in my account). Any idea? Need more info?
Best Answer chosen by Kian Melia
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Kian,

We're glad to help you with the activation process.
Upon checking your account, we're unable to find any subscriptions. You might have used your alternate email address to purchase or purchased from a reseller.
Please let us know if you've purchased the program from a reseller.
john smithjohn smith 
the older version of avg pc tuneup had an option to scan and remove duplicate items found on your computer.  does the newer version of avg tuneup have the same option?  I cannot find it
Best Answer chosen by john smith
KarthikeyanKarthikeyan (Avast) 
Hello John,

I will help you with the necessary information.

The latest version of AVG TuneUp does not have an option to remove the duplicate files. To make the program more simpler and easy to use, some of the old features were removed after hearing feedback from our customers.

If you wish to use this duplicate finder feature, then you need to install the previous version of AVG TuneUp.

Please uninstall this new version from your computer control panel and click on this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803 to install the previous version of AVG TuneUp which includes the duplicate finder.
alex parksalex parks 

file shield on my mac won't turn on no matter what i do.

Best Answer chosen by alex parks
KarthikeyanKarthikeyan (Avast) 
That's unfortunate the issue persists.

I will escalate this case to the senior team. They will check this and soon contact you via this community post with a solution.

We appreciate your time and co-operation.
Denis BaggaleyDenis Baggaley 

How do I check PC Tune Up's progress with disc fragmentation?  It runs for 8 hours, but seems never to finish!
Best Answer chosen by Denis Baggaley
AvinashAvinash (Avast) 
Hello Denis.
Are you running disk defragmentation as part of maintenance scan? We'd request to cancel it and run disk defragmentation scan alone from 'All functions' tile. Click All functions -> Hard disk -> Disk defragmentation.
Mike WebbMike Webb 
The script-based AVGUI.EXE is always active, consuming all available CPU cycles even when the UI is not active.

With AVG installed, a differential backup which took 6 minutes now takes 45 minutes to complete.

No device or directory scanning was scheduled nor active.

For common x86 architectures, suggest implementing a native machine-based language for Windows event messaging rather than relying on the Microsoft .NET Framework interpreter.

Is the secret to AVG's success the inability of its users to run programs?

Intel Pentium 4 CPU 2.40 GHz 1.5 GB of RAM
Best Answer chosen by Mike Webb
AvinashAvinash (Avast) 
Mike, AVG services will always run in the background to actively protect your PC from virus and hacker attacks. The AVGUI.exe process needs to run for the other services to run properly.
Ruth CurlRuth Curl 
I have AVG FREE which told me to update which I did. It now has a red circle with X in it. When I mouseover it I get the message "Antivirus Free You Are Protected with a white checkmark on it. What is with the red circled X and how do I get rid of it. It is irritating since I have to keep mousing over it in case it has changed its message!

Thanks for any help.
Best Answer chosen by Ruth Curl
Priyanga SekarPriyanga Sekar (Avast)
Hello Ruth,
Let me clarify it for you.
It looks like an update or reboot is required by the AVG program, so it has marked as 'X' on the icon of AVG AntiVirus free on your PC. Please reboot your PC once and keep us updated on the progress.
Russ RussellRuss Russell 
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ Russell
BalasubramanianBalasubramanian (Avast) 
Hello Robert,

Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
Dominik KuczmaDominik Kuczma 
Hello, i would like to ask for help with my account. I cancel free subscription 2 months ago and today I received na e-mail with confirmation of purchase yearly subscription i didn’t want to. When i get to login on my avg account, i can’t see anything. So for the future how to remove my credit card, cancel subscription, that it will never charged me In 2020?
Best Answer chosen by Dominik Kuczma
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Dominik,

We acknowledge your refund request. Upon checking your account, we see that the trial subscription of AVG TuneUp has been renewed as it was enrolled to automatic renewal.
We do send pre-billing notification prior the trial expires (which has been sent to you on 4/5/19). This email also contains instructions on how to cancel the subscription.
If you'd still like to cancel the subscription & get refunded, we do understand.

Regarding the credit card details, it cannot be removed as it is stored in our server, which can't be accessed by anyone. Instead, you can remove the data on your AVG account by raising a request through this link. This results in deletion of AVG account.
Stephen MStephen M 
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?
Best Answer chosen by Stephen M
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Stephen,

This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
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