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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
AVG 18.5.3059 is not playing nice with Thunderbird.  2 problems.  I keep getting  "Unable to connect to your IMAP server.  Exceeded maximum amount of connections" error message. Also, when I click "reply", it won't send the email.  Says something about in incorrect subject.  Don't remember that error message.   I disabled the Email shield in AVG and T Bird worked fine again.  So I found a help file for AVG and,  I followed the instructions.  I exported the "MailShield.der" from AVG and imported it into Thunderbird but, first I had to delete the certificate that was already there of that same  name and it imported the new file fine and, Thunderbird worked for a few days.  But today, the same 2 problems are happening again.   I figured I'd try the export and import of "MailShield.der" again but, it wouldn't install saying it was already installed (as it did before) but, unlike the first time I imported it into Thunderbird, it was NOT in the list so I couldn't delete it.  Now I have to disable the email shield in order to get my mail again.  Oh yeah, I also have SSL unchecked.
Thanks for your help
Best Answer chosen by A E
BalasubramanianBalasubramanian (Avast) 
Hello A E,

We realize the situation.
Let us check the status with our senior team and get back to you.
Your patience is much appreciated.
colin johnsoncolin johnson 
I have the current version of Firefox installed but AVG tells me this is out of date software
Best Answer chosen by colin johnson
AvinashAvinash (Avast) 
Hi, Colin.
May I know which AVG program reports this? Could you provide a screenshot (http://avgclick.me/getscreenshot) of this alert? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Alex WalterAlex Walter 
What if anything should I do about the below .JPG screen capture of a ransom email? 

Best Answer chosen by Alex Walter
Vishnu VardanVishnu Vardan (Avast)
Alex, we are unable to view the image attached with the link. You can post the screenshot here on your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Petr DomácíPetr Domácí 
We need to make exception for port range in Website Shield.
Supplier our SW recommended to exclude ports from IP address.
For example:
IP= port from 8091 to 8191.

Is some syntax for it?

Only example what i've found is dns://*.example.net* but it not usefull for me.
Best Answer chosen by Petr Domácí
Petr DomácíPetr Domácí
As stated in the previous message a URL address is the only thing that can be added to the web shield. Below are examples of what can be added to that shield.

URLs Exclusion Examples:
For example, to add "https://business.avast.com/", please add like this...
Best regards,

Anthony Hebel
Avast for Business Technical Support
Alex NichollsAlex Nicholls 
I get a threat secured about once an hour - it's the same threat day in day out with the same message.. and it's DRIVING ME MAD
Best Answer chosen by Alex Nicholls
Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
enrico rodgerenrico rodger 
avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodger
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Desiree GoodchildDesiree Goodchild 
Hello there, I seem to have lost my original question, so this might appear twice.
18 days ago, I received a renewal notice for AVG Tune UP. Last week I followed instructions, but as there was no reactivate box I clicked activate and next. Yesterday I received yet another notice asking whether I needed help to install Tune Up. This time I had to type in my name, plus the actual AVG Tune Up is different. They know my name and Tune Up is already installed. Is this a scam?
Please can you help me?

Best Answer chosen by Desiree Goodchild
Desiree GoodchildDesiree Goodchild
My apologies for the delay, family matters. Yes I saw "Activate"yes, I did enter my key and clicked "activate." There was no "reactivate" though. I shall try to send a screenshot
Hans LindeHans Linde 

This is NOT a question! It is real information!
I have had  AVG IS 2018 for severel months and I have had some discussions with AVG under april-may about my Internet download speed with that program. I pay for 50 Mb/s down and 10 Mb/s up, but when I have tested the Internet download speed with "TPTEST" and "Speedtest" I mostly have about 25 Mb/s down.

AVG's support have looked into my computer and tested it, but they say that this program is OK, so the problem must be in my copmputer.
I did'nt accept that at all, so now I have uninstalled AVG IS 2018 and installed F-secure Safe 17.4.
Now is my Internet download speed OK!!!
I have tested it severel times and it is stable!

Normal test results now: 56.4 Mb/s down and 10.3 Mb/s up!

I recommend all people who use this AVG IS 2018 to test your internet speed with "TPTEST" and "Speedtest" and take a real look to your download speed!
I think you will be surprised!

What is AVG going to do to solve this problem with the internet download speed for AVG IS 2018????

Best Answer chosen by Hans Linde
KarthikeyanKarthikeyan (Avast) 
Thank you for the detailed information.

Your case is already escalated to the senior team. They will soon contact you via email with a solution.

Your patience is much appreciated.
Melva MooreMelva Moore 
I purchased the AVG Ultimate for all of my devices.  I uploaded the App from the Playstore and I see where it is downloading. The download states it is complete.  I cannot open the file.

Where do I go from here?
Best Answer chosen by Melva Moore
Vishnu VardanVishnu Vardan (Avast)
Hi Melva,

We'll help you to get this issue resolved. We suggest you to reinstall the application once again from the play store, then try to open the application and see if the resolves the issue.

Please let us know the status of the issue to help you further.

Vishnu Vardan
Monica NewtonMonica Newton 
Computer says:  Computer protection is turned off.  I have scanned and rebooted.  When I click fix now, nothing happens.  It says computer protected in green. 
Best Answer chosen by Monica Newton
KarthikeyanKarthikeyan (Avast) 
Hello Monica,

I will certainly check this for you.

Please share me the screenshot http://avgclick.me/getscreenshot of the error message you receive from AVG.

Run AVG repair avgclick.me/RepairAVG from your control panel and check if that fix the issue.
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