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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Hachem AkhelloufHachem Akhellouf 
I just wanna know if i can locale my lors phone if he is not connected to the Internet 
and tank you for your time and your help and i hope toi will relly help me
Best Answer chosen by Hachem Akhellouf
AvinashAvinash (Avast) 
Hi Hachem.
Yes you can. Opt to one of the alternate methods as in this link to control a lost device.
Ale MedAle Med 
Every time I upgrade my operating system for my MacBook Pro, AVG seems to give me a ton of trouble. AVG  will not open its dashboard regardless of what I do now that I have upgraded to Mojave. I tried the High Sierra method which I posted on this forum on December 19, 2017, but it does not work for the Mojave operating system.

The High Sierra method is...

1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
4. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command

High Sierra method AVG forum direct link: https://support.avg.com/answers?id=9060N000000ToDmQAK

I also tried to Mojave method provided by Alok Kumar on this forum from a few days ago but to no avail. Nothing works. What am I missing?

The Mojave method is...

1. Open Terminal app
2. Copy and paste the following command:
codesign --deep --verify /Applications/AVGAntivirus.app
3. Execute the command
4. Copy and paste the following command:
ls -al /Applications/AVGAntivirus.app/Contents/MacOS
5. Execute the command

Mojave method AVG forum direct link: direct link: https://support.avg.com/answers?id=9060N000000gDtyQAE

Upon executing the Mojave method I end up seeing...

total 1272

drwxr-xr-x   3 root  wheel      96 24 Sep 05:48 .

drwxr-xr-x  11 root  wheel     352 24 Sep 05:48 ..

-rwxr-xr-x   1 root  wheel       651072 24 Sep 05:48 AVGAntivirus


Best Answer chosen by Ale Med
Ale MedAle Med
I now have the correct answer. I got in touch with an AVG senior team member who helped touch up the code I had been working to get running. There is only one step needed for Mojave, unlike High Siera which had two separate lines of code required. To resolve the issue for Mojave users, follow the instructions listed below

1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Applications/AVGAntivirus.app/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command

I hope that helps a lot of people :)
kees nijsenkees nijsen 
AVG Secure VPN
3-jarig abonnement, onbeperkt aantal apparaten
Elke 3 jaar een rekening
89,64 €
Best Answer chosen by kees nijsen
Priyanga SekarPriyanga Sekar (Avast)
Hello Kees,

Thank you for replying in our support language. Let's have a look into this together.

Yes, you have an active subscription for AVG Secure VPN valid till August 4, 2020.

May I know from where you're receiving the renewal messages? Please share the screenshot of the same to assist you further.
CJiun TangCJiun Tang 
I would like to unsubscribe my AVG TuneUp. But, I can't login to the AVG My Account Page. It keep showing 

Authorization Required

You tried to view a document from a restricted area. Please log-in to view the document.

and I am unable to proceed with it. I had tried Google Chrome, Mozilla Firefox, Internet Explorer, all of them showing the same page.

Can someone help me on how to unsubscribe?

Thank you.

Best Answer chosen by CJiun Tang
AvinashAvinash (Avast) 
Hi, Cjiun.
We regret to hear that you are experiencing issues to login to AVG MyAccount. I've canceled the automatic renewal of AVG TuneUp - Unlimited subscription and assure you will not be charged.
Nigel YoungNigel Young 
Having a problem when trying to get my Gmail to download in my windows live mail account, i keep getting this message.
Unable to send or receive messages for the Gmail (n.c.young1950) account. Header download for the 'AVG phone' folder did not complete. The operation was cancelled by the user.

Server Response: AUTHENTICATIONFAILED] Invalid credentials (Failure)
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes
Best Answer chosen by Nigel Young
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Nigel, we will help you with necessary information.

Disable the AVG and check for the issue again.

Also provide us the screenshot of the issue?
Samuel PahusSamuel Pahus 
I can not access Gmail and Facebook in the Firefox browser when AVG AntiVirus is activated. Everything works fine when I deactivate AVG.
Is there somehow a way to solve this problem without having to deactivate AVG completely?
Best Answer chosen by Samuel Pahus
AvinashAvinash (Avast) 
Samuel, open AVG > Menu > Setings > Components > Webshield - customize - Uncheck Enable HTTPS scanning > Confirm OK.

We would also recommend to check and remove competitive AV software and browser extensions/addons.
Herman SmitHerman Smit 
I can't remove AVG Internet Security from my PC. Can you help me with this issue? I want to use an other Virus scanner but can'install because of the AVG Internet Security. Can you help with with this problem?
Best Answer chosen by Herman Smit
Alok KumarAlok Kumar (Avast)
Hello Herman,
We are here to help you. May I know what exactly happen when you try to uninstall it from control panel > program and features? Is there any error message, if possible please share a screenshot of the error message to proceed further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Todd MudgeTodd Mudge 
my newly bought AntiTrack while on line after 1/2 hour It knocks me off line and I have to restart my PC Win7.
Best Answer chosen by Todd Mudge
Vishnu VardanVishnu Vardan (Avast)
Hi Todd,

We will certainly check this for you.

Is this issue happening only after installing AVG AntiTrack program?

Please try to reinstall AVG AVG AntiTrack program on your PC to check if the issue still persists.

In case if you still experience the same issue then please let us know to help you further.
Mohaliden KadalimMohaliden Kadalim 
Hi AVG Team,
I removed my AVG Internet Security for almost 5 days ago and i observed that my desktop is never getting freeze and hanged for several times. I noticed that it seems the AVG is blocking the application of NIVIDIA GeForce GT 730.

Looking forward for your support on this concern.
Best Answer chosen by Mohaliden Kadalim
AvinashAvinash (Avast) 
Thank you for providing the screenshot.
We'd request to change the DNS settings as suggested below and try to download the setup file.

- Open Control panel.
- Click 'View network status and tasks' under 'Network and Internet'.
- Then click 'Change adapter settings' in the left pane menu.
- Right click on the network you are connected to, select Properties.
- Select Internet Protocol Version 4 (TCP/IPv4)Internet Protocol (TCP/IP) from the list, then click the Properties button.
- Select the 'Use the following DNS server addresses' option, then enter both IP addresses and
- Click OK to save your changes.

Try to download the setup file now and install AVG.
Alphonse PELTIERAlphonse PELTIER 
j'ai èté facturé  2 fois (101,75 Euros) pour l achat d'un logiciel AVG 

A qui dois je envoyer ma reclamation?

  • Alphonse PELTIER
Best Answer chosen by Alphonse PELTIER
Alok KumarAlok Kumar (Avast)
Hello Alphonse,
We are here to help you. Currently, this service is available in English only. Yes, it seems you have placed AVG Internet Security and AVG Secure VPN order twice. The both orders has been merged, you have AVG Internet Security - Unlimited valid until 11/1/2020 and AVG Secure VPN valid until 11/1/2022.
Let us know if you want to receive a refund for one order.
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