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Jan van PuttenJan van Putten 
When AVG tells me 18.06 : looks good, no threads found (translated from Dutch) it also mentions Last computerscan 24 days ago. Virus definition one day ago, so there is some calender????
In the old lay out it was clear where to find the latest report of the scan by date, and number of items scanned. Now you name the scan @Avgscan-Scheduled-scan, but where to find the report?

AVG does not make me happy (after years of paid version). AVG.nl says: Ah you bought it .com, we are only the sellers and cannot use .com data. Complicated when ordering and late to find out.
Tune up also new layout. AVG Driver update I removed, (it had stopped functioning) and  because it was blocked by Malwarebytes as PUP.
Looking forward to your reply, thanks, regards Jan van Putten
Best Answer chosen by Jan van Putten
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Jan,

I can understand your concern. The latest interface of AVG is modified to make the program more simpler and easier to use.

Scan Report files are saved in one of the following locations in the latest version of AVG:

Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista: C:\ProgramData\AVG\Antivirus\report
Windows XP: C:\Documents and Settings\All Users\Application Data\AVG\Antivirus\report
frederik christensenfrederik christensen 
am i the only one having a problem with my subscription. the problem is that even tho i have one, it wont be activated when i log in 
Best Answer chosen by frederik christensen
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Frederik,

I am sorry to hear this.
Actually you have to first log out from the AVG my account from the program interface.
Please open AVG interface and click on "Menu-->About-->Subscription"
You will have option as "Log out account", please click on it.
Once logged out you will get option as to "enter license number"
Please click on it and enter the license number that you have purchased for AVG Internet Security.
Adam GravesAdam Graves 

Well, last day or so I've been getting an error that AVG's UI won't load ('The UI is having a bad day'. Hilarious... Crappy jokes about it not functioning are just what I want to hear when I need to access the UI and can't). Multiple restarts have not helped. Kinda need to add an exception for a known safe product (AVG is known to require an exception), and not liking that my anti-virus is not functional enough for me to do so. Any solutions that are quicker than finding a new anti-virus provider?

Running on 64-bit 8.1

My apologies if I seem a bit grumpy, I need to have access to the previously mentioned program, and this is not acceptable. It's currently functioning as malware.

Best Answer chosen by Adam Graves
AvinashAvinash (AVG Technologies) 
Hello Adam,
I am sorry to hear about the inconvenience caused. I would suggest you to run repair installation of AVG to fix the UI issue. To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
Jason MillsJason Mills 

AVG recently auto updated to I assume 2017 version.

On my old AVG version there was an option for if a scheduled scan was missed (i.e. the computer was off) it would run when the computer was next turned on.

THis option is missing (or very well hidden) on the new scheduled scan settings and has caused my daily scan to not run for the last 5 days.

Where is the run scheduled scan if missed option on the new 2017 AVG schedule scan settings please.

Best Answer chosen by Jason Mills
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Jason,

I am afraid this option is currently not available in AVG 2017 version!

We are currently working on improvements of scan options in the latest version, which will be tested and implemented in upcoming updates.
Therese QuarantilloTherese Quarantillo 
I just got through getting Outlook 2016 to work again (after the third tech person who was fantastic, the first two pretty bad and it was an AVG problem not a Microsoft problem.)  The program was uninstalled and reinstalled.  Now my program loads are slow.  Specifically, as I am a CPA, my tax programs.  Just upgraded my computer in January and it is heavy duty.  More than enough resources.  Before the upgrade was loaded within 30 seconds.  Now is taking 2 minutes.  Is there something in the AVG settings that could be causing this?  I am not worried about getting a virus from this in that the company is very security conscious.  It does go out and check for updates upon opening, but as I said, it never slowed it down before.  If anyone can give me direction, I would appreciate it.  Personally, I hate updates and upgrades.  They always seem to cause massive issues and the problems take a lot of time to get resolved.
Best Answer chosen by Therese Quarantillo
AvinashAvinash (AVG Technologies) 
Hello Therese,
I apologize to hear about the inconvenience caused. Please let us know whether it is Outlook only or any other application you are experiencing it is loading slow after the reinstallation of AVG.
Rob ElsRob Els 

I purchased the AVG Ultimate last year and today my laptop says that AVG is the FREE version, but the other PC's on the ZEN network is still on the PRO version. How can I check when the license will expire? I tried logging in and checking there, but there is only a "next billing date".
Please help me

Thank you :)
Best Answer chosen by Rob Els
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello Rob,
We are sorry that your AVG Ultimate has downgraded to AVG Free Anti virus in your PC. We have checked your account and it seems that you have purchased AVG Ultimate multidevice (1 year subscription) good till 6/8/2018. So please try to reactivate AVG Ultimate using the steps provided in this article http://avgread.me/1HOjOxZ .
Please get back to us for further assistance regarding AVG.
Thank you.
Reda ChReda Ch 
since i have updated my AVG Antivirus, i can't find the "update from directory" feature
any ideas ?
Best Answer chosen by Reda Ch
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Reda,
We are sorry to inform that the "Update from Directory" option is no longer available with the latest version of AVG program. You can only run the updates from the refresh icon next to the "Virus Definitions". This will update your AVG program to the latest version.
Thank you
James FiddlebenderJames Fiddlebender 
I downloaded AVG AntiVirus FREE installer from here http://www.avg.com/ww-en/free-antivirus-download but AVG AntiVirus FREE fails to install. Installation process always stops at 73% and gives message to connect to Internet and 0xE001050B error. Here is the screenshot on this message User-added image I'm 1000% sure Internet works ok and there are no limitations. All my messengers, web browser and other software works perfectly with internet. Windows brandmauer is disabled and there is no firewall installed that could interfere. I tried more than dozen of times. Always the same outcome. I've read the answers you give to other users with this problem. So I made absolutely sure I don't have any other antivirus software installed. I used AVG Remover tool as it was described. It didn't find anything to remove but I ran it anyway and then restarted windows. I deleted AVG folders from %AddData%, %ProgramData% and Program Files. So, please, be a humane person and don't recommend me to do it again.
Best Answer chosen by James Fiddlebender
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
We are sorry to hear that. Please try to follow below steps and check if it works:
1. Please press 'Windows' and 'R' key simultaneously and it opens Run command.
2. Then type 'ncpa.cpl' in it and click on 'OK' button.
3. In Network connections window, please right-click the connection you use, and select Properties.
4. Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
5. Click on 'Use the following DNS server addresses' option.
6. Enter the IP address in 'Preferred DNS server' as and 'Alternate DNS server' as
7. Click OK to confirm the changes, and then close the window.
8. Then try to install AVG Free Anti virus using this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe .
Please get back to us if the issue persists, so that we will check and assist you further.
Thank you.
Jan SchutteJan Schutte 
Installing AVG Free at Win Vista stops at 97%. Time out: 0xA0010004.
I have removed AVG with AVG Remover. Thereafter AVG ResetAccess as described on topic febr. 21 2017.No result. AVG-main screen: protection disabled; web and mail not protected.
After using AVG Remover many files remains in the AVG-directories.
Best Answer chosen by Jan Schutte
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Thank you for providing screenshot. We have sent an email to collect diagnostic information regarding the issue. Please follow the email instructions and reply back with required logs, so that we will check and escalate to senior team.
Thank you.
Mateo MendaroMateo Mendaro 
Hello! the last Friday (06/02/2017) in the morning, when all the people begin to work on the company, a virus alert appeared on around 30 PC's, the infected file was "audiodg.exe" located in system32 folder.

The threat is called "SCGeneric1.XQG".

Can someone tell me if that's a false positive or a real threat? This happpened to someone? All info about it will be appreciated to solve this issue.

Thank you!
Best Answer chosen by Mateo Mendaro
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for providing the screenshot, Mateo.
It seems that you are using the AVG Antivirus Business Edition and hence we request you to contact our Business support using this link:
https://support.avg.com/business_contact_form?l=&retUrl=business to get further assistance on this threat issue.
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