Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Zsolt TakácsZsolt Takács 
Hi there,
I had an old computer, it crashed, i can't uninstall AVG Internet Security from it. I installed AVG Free to my new PC, how can I use my old key?
Best Answer chosen by Zsolt Takács
Sarath PriyanSarath Priyan (Avast)
Hi Zsolt,

I'll be glad to help you with installing AVG Internet Security and activating the paid subscriptions on your PC.

As we're advised not to post your activation code, I have sent an email with the steps to install and activate the subscription.

Please check the email and respond to the email if you need any help.
Nik BowdenNik Bowden 
I have various AVG products on my desktop computer and would like to also cover my i phone and i pad , the problem is that my email address on the Windows desktop is different from my apple email address, how can the two be combined ?
Best Answer chosen by Nik Bowden
Rakshith RajkumarRakshith Rajkumar (Avast)
Hello, Nicholas

In this case, I request you to contact our sales team to help you with your concern.
Use the below link to get connected with our Sales team:
https://support.avg.com/support_sales?l=en  
They will check and assist you accordingly.
Thanks in advance.
Ernesto RiquelmeErnesto Riquelme 
I have AVG antivirus (the free version) and I just purchased the paid version. When I tried to install it, it tells me to uninstall the other version. I have not been able to do it.
Best Answer chosen by Ernesto Riquelme
AvinashAvinash (Avast) 
Hi Ernesto.
We're here to help.
What would be the exact issue with uninstalling the free version? Did you follow both methods mentioned in this article.
Arnold MarkowitzArnold Markowitz 
My old computer died. I had new AVG subscriptions installed in it. I need to transfer those to this new computer.
Best Answer chosen by Arnold Markowitz
Arnold MarkowitzArnold Markowitz
I also believe I have redundant subscriptions because of recent changes in second hand computers that failed. I should have accounts for only one PC and my cell phone.
Bjorn NilsoBjorn Nilso 
Have AVG Internet Security.
My Facebook Account Account was hacked today, w/o warning from AVG.. But Facebook identified it.
Is it time for me to find another Security System than AVG? (You DO have access to related logs..) 
Best Answer chosen by Bjorn Nilso
Rakshith RajkumarRakshith Rajkumar (Avast)
I apologize, Bjorn
Could you please elaborate your previous message?
thomas langanthomas langan 
Misleading:WIN32/Lodi WHAT IS THIS
Best Answer chosen by thomas langan
Rakshith RajkumarRakshith Rajkumar (Avast)
We will check in to that.
Could share us the screenshot of the message from the Windows Defender where it is asking to remove the AVG Driver Updater?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Rhian LlewellynRhian Llewellyn 
Hi AVG, 
I have made a dis-organisational error!! Did not realise i was already linked to a annual subscription which i have just been notified about, in the meantime I have managed to sign up to another AVG package using a different email address...doh! Can you help... 
Best Answer chosen by Rhian Llewellyn
Sarath PriyanSarath Priyan (Avast)
Hi Rhian,

I'll certainly clarify your subscription details.

As we're advised not to explain it in public post, I have sent an email regarding it.

Please check and respond to it via email for further clarifications.
Tom DolamoreTom Dolamore 
Something happened in the last week or so, when I activate the VPN I can't connect to the internet.  When I turn it off, connection works fine.  What happened?
Best Answer chosen by Tom Dolamore
Sarath PriyanSarath Priyan (Avast)
Hi Thomas,

I'll certainly help further with your concern.

I suggest you to try connecting to different location in AVG Secure VPN and check if you experience the same.

Also, disable enhanced firewall in AVG Internet Security and disable AVG Secure VPN to check which program causes the issue.

Keep us posted.
László FazekasLászló Fazekas 
I have problem with download. I use BiglyBT client. and when I turn on VPN, the up/download stop.
When I check NAT settings I get th following message:

Tests port TCP 59099
NAT-failure Connect attempt to 79.142.76.113.59099 (your computer) timed out after 20 seconds This means your port is probably closed.
IPv6 not avaible

Tests port UDP 59099...
Sending outbound packet and waiting for reply probe (timeout=5000)
Sending outbound packet and waiting for reply probe (timeout=10000)
Sending outbound packet and waiting for reply probe (timeout=15000)
Sending completion event
NAT failure. Inbound test failed, timed out
IPv6 not avaible

Tha NAT doesn't work and I don't know what to do.
Can anybody help me?
Best Answer chosen by László Fazekas
László FazekasLászló Fazekas
Not really,the internet works but the download client doesn't. THe NAT indicator is dead and neither download nor upload works. I can write as you can see, ther's internet cionnection but Bigly BT doesn't work. I have to turn off VPN for starting it.
Teresa DonohueTeresa Donohue 
AVG is blocking Bluetooth device. I turned off AVG and my Bluetooth device connected.
What adjustment do I make on AVG settings to allow the USB Bluetooth to connect.
Best Answer chosen by Teresa Donohue
AvinashAvinash (Avast) 
We apologize if you are offended.
It is recommended not to post multiple queries regarding the same issue to speed up the resolution.
That is the reason we requested you to continue any one conversation. If you prefer to continue here, we'd be glad to help.

You replied that you are experiencing this issue on your laptop. To further narrow down this issue, could you disable each component individually and verify the issue?

Click the link below for steps to disable individual components:
https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Ask a question