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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John SmithJohn Smith 

Very much as the topic says - on a Windows Vista x64 computer, I find myself unable to uninstall the above 2 products; trying to uninstall them from Control Panel, I get a message asking for confirmation, and once it is given, nothing seems to happen; using the recommended tools, AVG Remover doesn't seem to detect AV Free at all, and asks for a restart for TuneUp, after which it is still there, and nothing more happens; AVG Clear simply hangs, I have left it on for a few hours without any change.

Could someone possibly suggest a further course of action?

Best Answer chosen by John Smith
BalasubramanianBalasubramanian (AVG Technologies) 
Hello John,

I understand the inconvenience.
I request you to run (AVG Clear tool) by booting your PC into (safe mode).
Run (AVG removal tool) and if no AVG program found, click on "Run Anyway" to proceed with the removal.
You can delete AVG web tuneup folder from C:\ drive-->Program Data and Program Files folders.
If it still shows, web tuneup in control panel, right click on it select uninstall, if it shows error as cannot be removed, click Ok and it will get removed from the list.
Matea VJMatea VJ 
So many "Threat secured" windows pop up, crash my Chrome, stop whatever I'm doing, but when I run a scan, AVG finds nothing. What do I do? Help, it's impossible for me to use my laptop like this and it's already been a day of torture. The only new thing I've installed was an AVG update.
Screenshot of the problem.
Best Answer chosen by Matea VJ
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
​Thank you for providing screenshot. I see that the threat detection path is under Google chrome application file. Hence please try to reset your Google chrome browser by going to Google chrome->Settings->type "Reset" in search box. Then locate "Reset settings"option, click it and confirm it by clicking on "Reset" button. Please note that resetting the "browser will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and saved passwords will not be cleared.
Then update your AVG program once and check the status.
Stephen FletcherStephen Fletcher 
I have just received my invoice for my annual AVG licence renewal and have paid. I have tried cutting and pasting my new licence number into the reactivate menu. Although it says it is a valid licence number it does not do anything with it. My current licence is due to expire on the 24th December is this why I cant reactivate yet?
many thank
Best Answer chosen by Stephen Fletcher
Akash ChandaAkash Chanda (AVG Technologies)
I understand the situation and appreciate your efforts.
I've sent you an email to connect to our Remote Expert Technician to help you with the activation of the AVG Anti-Virus on your computer. Please check your Inbox and connect to our Remote Team.
Peter McLarenPeter McLaren 
AVG tells me that the trojan has been removed, but when I get this message in firefox browser many times a session I wonder about AVG. How doe one get rid of this totally and permanently?
Best Answer chosen by Peter McLaren
AvinashAvinash (AVG Technologies) 
Hello, Peter.
I apologize for any inconvenience this may have caused to you. Please click on 'More details' on the threat detection pop up from AVG and provide us the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also let us know if it is a paid version or free version of AVG that you are using.
Please check for unwanted extensions on Chrome and remove them. Right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Mozilla Firefox\firefox.exe”  for Chrome. Please check and remove if any other text is added to this path.
Saad MalikSaad Malik 
I have a Ashampoo Burning Studio on my system. Whenever I open the program I get a security alert. If I press Yes on that alert window, the alert windows disappears and comes back in a few seconds. Only way to open the Ashampoo program is when I press No on the alert window. Is there a way to resolve this issue?


Best Answer chosen by Saad Malik
Akash ChandaAkash Chanda (AVG Technologies)
I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.

Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.
Peter CromwellPeter Cromwell 
I have upgraded to the free 30 day trial for VPN and received email confirmation, however, I can't see anything on AVG dashboard relating to VPN.

My AVG is showing a message I have privacy issues, when I click on to resolve, the links are referring me back to the free trial screen
Best Answer chosen by Peter Cromwell
Alok KumarAlok Kumar (AVG Technologies)
Peter, I request you to open AVG Internet Security as in the screenshots. You will find a home button on the top left corner of the AVG Internet Security Window. Please click on that home button, an AVG Zen/dashboard will be appear, look for the AVG Secure VPN, if it's not installed, you can click on that AVG Secure VPN button > click try for 30 days and also look for your email address on the top right corner of the AVG Dashboard, if not there then please click connect/connected button > login to an existing network and enter your AVG MyAccount credential.
Best regards,
Robert WigmanRobert Wigman 
Hi All,
I recently had to have Windows 7 re-loaded on to my PC (64 bit replaced 32 bit) & subsequently also had to re-load AVG . Now I am unable to play music from my PC (in the past this was from iTunes, which I have also had to re-load).
I have checked my settings in both Windows & AVG firewalls, but still cannot get it to work.
Anyone out there have a solution?
Thanks in anticipation.
Best Answer chosen by Robert Wigman
AvinashAvinash (AVG Technologies) 
Hello, Bob.
Thank you for reaching us with your concerns. May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
Mark StoddardMark Stoddard 
How do I kill AVG's incessant, never-ending pop-out ads that jump at me even during a presentation. I can't find any place that lets me kill them. Obviously the jerks at AVG have hidden this.
Best Answer chosen by Mark Stoddard
AvinashAvinash (AVG Technologies) 
We would like to take this as your valuable feedback and pass it up to our developers. However, you can disable campaign pop ups completely as you are using a paid version of AVG. Please provide a screenshot ( http://avgclick.me/getscreenshot ) of the AVG interface you are looking at to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Joeseph MagroJoeseph Magro 
Unable to update maps on Tom Tom gps using Macbook.
Tomtom support said problem is caused by AVG antivirus.
How do i remove?
Best Answer chosen by Joeseph Magro
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Joeseph,

I understand the inconvenience. Please uninstall AVG Antivirus from your Macbook and check if you are able to update Maps.
Mavis BelcherMavis Belcher 
I have just purchased the above but cannot find any download of it anywhere but it tells me to activate once I get into programme.   Please help me with this problem
Best Answer chosen by Mavis Belcher
Akash ChandaAkash Chanda (AVG Technologies)
Hi Marvis,
Thank you for reaching out to us with your concern.
You can install the AVG Secure VPN from the AVG Dashboard by following the steps below:

1. Double-click the AVG icon on your desktop to open AVG management console (formerly known as AVG Zen).
2. Click the Secure VPN tile to install the program.
3. Click Try it free.
4. Click Yes to confirm installation. Restart your PC, if asked.
5. Click the OFF slider so that it changes to ON. Secure VPN drivers are installed.
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