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Phuong Ly It didn't accept my password
Hi!
I want to turn off the Passive Mode and access "Settings" in Menu. It requires my password so I have entered my account's password several times. But it didn't accept my password.
Thanks for help,
Phuong Ly
I want to turn off the Passive Mode and access "Settings" in Menu. It requires my password so I have entered my account's password several times. But it didn't accept my password.
Thanks for help,
Phuong Ly
Eugène Anthonijsz ChatGPT (Openai) not working with AVG VPN active
Before I installed AVG VPN my ChatGPT from OpenAi was working well. Now it isn’t after installing the VPN module. Help!
Best Answer chosen by Eugène AnthonijszAbdul Kader (Foundever)Hello Eugène,
Thank you for reaching out to AVG Community Support.
We apologize for the inconvenience you are experiencing with ChatGPT while AVG Secure VPN is enabled. We will investigate and assist you promptly.
Could you kindly provide more details about the situation so that we can efficiently resolve it?
Are you encountering any issues accessing ChatGPT through a specific browser or all?
May I know the name and version of your device's operating system?
If there is a specific error message that appears, could you please share a screenshot of it?
Here is a quick guide on how to take a screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenmshot&supportType=home).
You can upload the screenshot in your response by clicking on Answer, then selecting the Image [mountain symbol], and following the instructions. Thank you for your cooperation, and we look forward to your updates.
Thank you for reaching out to AVG Community Support.
We apologize for the inconvenience you are experiencing with ChatGPT while AVG Secure VPN is enabled. We will investigate and assist you promptly.
Could you kindly provide more details about the situation so that we can efficiently resolve it?
Are you encountering any issues accessing ChatGPT through a specific browser or all?
May I know the name and version of your device's operating system?
If there is a specific error message that appears, could you please share a screenshot of it?
Here is a quick guide on how to take a screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenmshot&supportType=home).
You can upload the screenshot in your response by clicking on Answer, then selecting the Image [mountain symbol], and following the instructions. Thank you for your cooperation, and we look forward to your updates.
Mdsaiful islam Mdsaiful islam (email address removed)
Mdsaiful islam (email address removed)
(Transaction number removed)
Md: Saiful Islam:
:139 Nowapara Halima nogur:
: Account: saiful islam:
: Dutch-Bangla Bank limited:
: Account no:(account number removed)
:3500 cumilla Bangladesh!
(Transaction number removed)
Md: Saiful Islam:
:139 Nowapara Halima nogur:
: Account: saiful islam:
: Dutch-Bangla Bank limited:
: Account no:(account number removed)
:3500 cumilla Bangladesh!
Best Answer chosen by Mdsaiful islamMdsaiful islamMdsaiful islam
islam214225@Gmail.com
01778376669:01854407050
Md: Saiful Islam;
:139 Nowapara Halima nogur:
: Account: saiful islam:
: Dutch-Bangla Bank limited:
: Account no:19415124060!
:3500 cumilla Bangladesh!
islam214225@Gmail.com
01778376669:01854407050
Md: Saiful Islam;
:139 Nowapara Halima nogur:
: Account: saiful islam:
: Dutch-Bangla Bank limited:
: Account no:19415124060!
:3500 cumilla Bangladesh!
Zachary Bourne Subsciptions
Hi there, what does expires mean? It Just say subscription will expire next September. Will i still be charged? Thank you
Best Answer chosen by Zachary BourneKrishna Jayathilak (Foundever)Hello Zachary,
Thank you for reaching out to AVG Community Support.
We understand that you wish to know about your expiry and will your account be chararged next year.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Thank you for reaching out to AVG Community Support.
We understand that you wish to know about your expiry and will your account be chararged next year.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Pamela Furmidge Two issues since recent upgrade
I have AVG VPN which now blocks access to three games that I visit daily. It constantly tells me I am not connected to the Internet when I am. I have to disable the VPN to access the games - not good if I have to make a payment..
Today, another issue - AVG scan of my network tells me I am not connected to the Internet when I obviously am.
Advice please.
Best Answer chosen by Pamela FurmidgePamela FurmidgeHello Veeramani
No, I have not tried to change my location in the VPN.
I have the latest version of Win X
No, I have not tried to change my location in the VPN.
I have the latest version of Win X
Muataz Azar Subscription issue
I have chosen a 10-device subscription, but I found it can be active only on one device.
Best Answer chosen by Muataz AzarAkash Balakrishnan (Foundever)Hello Muataz,
You've reached the AVG community support forum.
We understand that you are experiencing issues with using the multidevice subscription. Not to worry, we are here to assist you.
- Could you please provide details on how you discovered that the subscription can only be used on one device?
- Please let us know the operating system of the device where you encountered installation issues.
To further investigate this matter, kindly share a screenshot of the pop-up notification you received. You can post the screenshot here in your topic by clicking on Answer, then on the Image [mountain symbol], and following the instructions.
Thank you for reaching out, and we look forward to your updates.
You've reached the AVG community support forum.
We understand that you are experiencing issues with using the multidevice subscription. Not to worry, we are here to assist you.
- Could you please provide details on how you discovered that the subscription can only be used on one device?
- Please let us know the operating system of the device where you encountered installation issues.
To further investigate this matter, kindly share a screenshot of the pop-up notification you received. You can post the screenshot here in your topic by clicking on Answer, then on the Image [mountain symbol], and following the instructions.
Thank you for reaching out, and we look forward to your updates.
Paul Connelly AVG logo box in lower right corner of screen that won't go away
Has anyone found a means of removing this intrusive logo box from their screen?
Best Answer chosen by Paul ConnellyWalter DingfelderPaul... do you have AVG BreachGuard installed? That is where my issue resided,,, I did the following and now, all modules function fine and the AVG Logo is gone from my screen.
Uninstalled AVG Internet Security, Reboot – Icon still present, (Cleaner Uninstall)
Uninstalled AVG Anti-Track Reboot – Icon Still present
Uninstalled AVG BreachGuard Reboot – Issue resolved. (Standard Uninstall), The icon disappeared during uninstall.
AVG Tuneup is still Installed
AVG Secure Browser is still installed
AVG Secure VPN is still installed
AVG Driver Updater is still installed
Re-Installed AVG Internet Security, Reboot – No Issue
Re-Installed AVG BreachGuard, Reboot – No Issue
Re-installed AVG Anti-Track, Reboot No Issue
Uninstalled AVG Internet Security, Reboot – Icon still present, (Cleaner Uninstall)
Uninstalled AVG Anti-Track Reboot – Icon Still present
Uninstalled AVG BreachGuard Reboot – Issue resolved. (Standard Uninstall), The icon disappeared during uninstall.
AVG Tuneup is still Installed
AVG Secure Browser is still installed
AVG Secure VPN is still installed
AVG Driver Updater is still installed
Re-Installed AVG Internet Security, Reboot – No Issue
Re-Installed AVG BreachGuard, Reboot – No Issue
Re-installed AVG Anti-Track, Reboot No Issue
Enda Bracken None of my AVG Shields will turn on.
Installed my complete AVG package on a 2024 ASUS laptop. None of my AVG Shields will turn on. Have "repaired"/"Modified" the settings of the App and Restarted. They Still Will Not Turn On.
A Security system that does not AUTOMATICALLY actually have shields is fraudulent. Not Fit For Purpose. What magic trick do I need to follow to get this package to perform its most basic function?????
There should be a patch to correct this
Best Answer chosen by Enda BrackenAbdul Kader (Foundever)Hello Enda,
Thank you for reaching out to AVG Community Support.
We apologize for the inconvenience caused by the AVG Core Shields not being enabled. We will investigate this matter and assist you accordingly. Could you please provide additional details about the issue so that we can address it effectively? Also, may I know the name and version of your device's operating system?
If you have already attempted to repair AVG Antivirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+avg&supportType=home), have you considered reinstalling the AVG Internet Security application as a potential solution? Additionally, it would be helpful to know if any other antivirus programs were previously installed on your PC.
We look forward to your response and the opportunity to provide further assistance.
Thank you for reaching out to AVG Community Support.
We apologize for the inconvenience caused by the AVG Core Shields not being enabled. We will investigate this matter and assist you accordingly. Could you please provide additional details about the issue so that we can address it effectively? Also, may I know the name and version of your device's operating system?
If you have already attempted to repair AVG Antivirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+avg&supportType=home), have you considered reinstalling the AVG Internet Security application as a potential solution? Additionally, it would be helpful to know if any other antivirus programs were previously installed on your PC.
We look forward to your response and the opportunity to provide further assistance.
Milan Judák Dr AVG bill
Good day
on 27.11 i was charger 72 Euro for Dr AVG
i did not pay for any product of such name nor did i authorized any such payments
from a google search i found out its connected to AVG security
i would request what this bill is and how can i get my money back
thankyou
on 27.11 i was charger 72 Euro for Dr AVG
i did not pay for any product of such name nor did i authorized any such payments
from a google search i found out its connected to AVG security
i would request what this bill is and how can i get my money back
thankyou
Best Answer chosen by Milan JudákAkash Balakrishnan (Foundever)Hello Milan,
Thank you for contacting AVG Community Support.
We understand that you wish to get refund for AVG subscription.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Thank you for contacting AVG Community Support.
We understand that you wish to get refund for AVG subscription.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Rene Laberge last updates AVG
Since the last updates of AVG Internet security, there are many folders and files that are not scanned, below are the examples of thse folders and files:
C:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000001 [E] Cette fonction n’est pas prise en charge par le système (120)
C:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5043080-x64\Microsoft-OneCore-Helium-Package~31bf3856ad364e35~amd64~~10.0.26100.1591.mum [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.powershell.v3.common_31bf3856ad364e35_10.0.26100.1882_none_33290f7333c58e56.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\MsixPackageProvisioner.dll [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5043080-x64\Microsoft-OneCore-Helium-merged-Package~31bf3856ad364e35~amd64~~10.0.26100.1591.mum [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.s..nonmsil-quicklaunch_31bf3856ad364e35_10.0.26100.1882_none_d7803f0503c9120d.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.h..ldingdatafilewizard_31bf3856ad364e35_10.0.26100.1882_none_f891be5dacecdfc3.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
C:\$Extend\$RmMetadata\$TxfLog\$TxfLogContainer00000000000000000001 [E] Cette fonction n’est pas prise en charge par le système (120)
C:\$Extend\$RmMetadata\$TxfLog\$TxfLog.blf [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5043080-x64\Microsoft-OneCore-Helium-Package~31bf3856ad364e35~amd64~~10.0.26100.1591.mum [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.powershell.v3.common_31bf3856ad364e35_10.0.26100.1882_none_33290f7333c58e56.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\MsixPackageProvisioner.dll [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5043080-x64\Microsoft-OneCore-Helium-merged-Package~31bf3856ad364e35~amd64~~10.0.26100.1591.mum [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.s..nonmsil-quicklaunch_31bf3856ad364e35_10.0.26100.1882_none_d7803f0503c9120d.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
C:\Windows\SystemTemp\CbsTemp._ForDelete\{51BD97E6-E5B2-413E-A4F3-715FE2233581}\31143459_3685974164\LCU\Metadata\Windows11.0-KB5046617-x64\amd64_microsoft.windows.h..ldingdatafilewizard_31bf3856ad364e35_10.0.26100.1882_none_f891be5dacecdfc3.manifest [E] Cette fonction n’est pas prise en charge par le système (120)
Best Answer chosen by Rene LabergeSyed Afroze Arfat Akbar (Foundever)Hello Rene,
You've reached the AVG community support forum.
I am sorry to hear that you are experiencing issues with AVG Internet Security after a recent update. If possible, could you please share a screenshot of the pop-up message you received from AVG after the scan? This will help us better understand the situation and provide you with the appropriate assistance. If you need guidance on how to take a screenshot, you can refer to this quick guide: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home
Looking forward to hearing from you.
You've reached the AVG community support forum.
I am sorry to hear that you are experiencing issues with AVG Internet Security after a recent update. If possible, could you please share a screenshot of the pop-up message you received from AVG after the scan? This will help us better understand the situation and provide you with the appropriate assistance. If you need guidance on how to take a screenshot, you can refer to this quick guide: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home
Looking forward to hearing from you.
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to turn off passive mode and its asking for password. We are glad to help you.
Its look like you have set password to access AVG settings and program. That is the reason why you are getting prompt to enter the password while accessing AVG settings. It will not accept the MyAccount password as its different.
If you do not know the settings password, we suggest you to reinstall AVG Internet Security program using AVG clear tool. This will helps you to remove the settings password from AVG program. Refer the below article to know how to resolve this issue :
Using the AVG Uninstall Tool
If you still need any further help, feel free to contacting us at anytime. Have a great day!