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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Jack HoffmannJack Hoffmann 
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Best Answer chosen by Jack Hoffmann
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Jack,
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.

Thank you for understanding.
Bohumil VajsBohumil Vajs 
I can't cancel my AVG TuneUp subscription. After clicking on "logout", I still get "Unfortunately, an error has occurred - Close this window and try again" on the screen, for the second day. I always close the window as advised, but the same thing still appears. What can I do?
Best Answer chosen by Bohumil Vajs
Kishore KumarKishore Kumar (Sitel)
I am sorry to know about it.
I have shared you the email again.
Please do check your inbox for the email and respond us back.
Thank you.
Matthias HolzerMatthias Holzer 
I am using Internet Security since years and Virus definition update is defined to be done automatically which worked fine for a long time. Since a while the virus definition file update doesn't work anymore (while the app update itself is working properly). I get the alert that the VIRUS definition file is not up to date but when going through settings menu to start the searching for latest version the searching starts and the progress bar quickly goes from 0% to 100%. I get the info displayed that there is a new file avaiöable from today but I cannot install it. Repeating these steps doesnt help. Restart AVG neither. Also restart of the computer doesn't fix the problem. Internet connection is fine, no blocked pages or similar things which should be the reason for this problem as far as I can judge.

Any idea how to solve?

Any Idea 
Best Answer chosen by Matthias Holzer
Delli GaneshDelli Ganesh (Foundever)
Thank you for writing us back, Matthias.
We understand your situation.
We request you to monitor the issue.
Incase if you get the issue again please feel free to reach us again so that we can check and help you further.
Thank you.
Neill LewisNeill Lewis 
Can I scan my iPhone when it is plugged into my Mac ?
Best Answer chosen by Neill Lewis
Midhun AloorMidhun Aloor (Foundever)

Hello Neill,

You've reached the AVG community support forum.
Could you specify whether you meant if the AVG Internet Security installed in your Mac can scan your iPhone for malware, when connected via USB?
Awaiting your response.

Klaus-Jürgen BillichKlaus-Jürgen Billich 
I´v bought and installed AVG VPN yesterday. I use Windows 10, Firefox and Outlook.
I have the same problem as other persons within the community: VPN kills the internet connection and therefore stops any phone calls via landline telephone as well.
What can I do to use AVG VPN and my internet successfully?
Best Answer chosen by Klaus-Jürgen Billich
Krishna JayathilakKrishna Jayathilak (Foundever)
Thank you for the reply.
We understand that you have taken the screenshot but having difficulty in attach it here.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
E B GamlenE B Gamlen 
I've just purchased AVG internet Security and have begun by running a Deep Scan on my 500 GB MacBook Pro 2017. It's been running now for more than two days so I'm wondering if this is normal or if something is wrong. It's now scanning my PhotoLibraries which are on a 1TB external drive with 800 GB used.
Best Answer chosen by E B Gamlen
Delli GaneshDelli Ganesh (Foundever)
Hello E B Gamlen.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
David HennessyDavid Hennessy 

I have been charged on numerous occasions for a product that I don’t even use, and the subscription doesn’t even show up on my account, also can’t access payment history as it’s showing nothing there either. 

The payments have been made to Digital River. How am I supposed to cancel if nothing is showing up on my account???

Best Answer chosen by David Hennessy
Midhun AloorMidhun Aloor (Foundever)

Hi David,

You've reached the AVG community support forum.
Upon checking, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

voula drvoula dr 
I just bought the avg for 1 year subscription and i cant resolve issues. They ask me for 2 years subscription. ARE YOU SERIOUS???????
Best Answer chosen by voula dr
Delli GaneshDelli Ganesh (Foundever)
Hello Voula.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the page that you refer to check and help you further.
Here is the link which has the steps to take a screenshot :
https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Ronald MerlinRonald Merlin 
I have payd on 20 july 2023 mij abonnement , €46.99. Now I get a bill about €72.99. That is not correct.
Best Answer chosen by Ronald Merlin
Delli GaneshDelli Ganesh (Foundever)
Hello Ronald. 
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they are helping you with above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
Fr Alan JonesFr Alan Jones 
When I enter my username and password on my email provider's site I receive the following AVG message:
Threat Secured
We've safely aborted connection on signon.telstra.com because it was infected with URL:Phishing

It only occurs on my desktop (laptop - no problem). O/S is Windows 10.

How do I remove the threat/alert?

Threat Name:                                 URL:Phishing
URL:                                               https://signon.telstra.com/login
Process:                                          C:\Program Files/Google/Chrome/Application/chrome.exe
Detected by:                                    Web Shield
Status:                                             Connection aborted
Best Answer chosen by Fr Alan Jones
Midhun AloorMidhun Aloor (Foundever)

Hello Alan,

You've reached the AVG community support forum.
We're sorry for the inconvenience caused. If you suspect that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!

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