Hello Rick, Thank you for reaching us here. We'd be glad to help. Do you wish to disable lock screen on your PC? If yes, let us know the operating system (say Windows 7, Windows 8/8.1, Windows 10) of your device to assist accordingly.
Dear AVG Team! Trying to add purchased code I have a message (after accepting the code itself) - Sorry, something went wrong ... What is that "something"? Name, Surname, e-mail address, postal code (all is exact as in my account). Any idea? Need more info?
We're glad to help you with the activation process. Upon checking your account, we're unable to find any subscriptions. You might have used your alternate email address to purchase or purchased from a reseller. Please let us know if you've purchased the program from a reseller.
The latest version of AVG TuneUp does not have an option to remove the duplicate files. To make the program more simpler and easy to use, some of the old features were removed after hearing feedback from our customers.
If you wish to use this duplicate finder feature, then you need to install the previous version of AVG TuneUp.
Hello Denis. Are you running disk defragmentation as part of maintenance scan? We'd request to cancel it and run disk defragmentation scan alone from 'All functions' tile. Click All functions -> Hard disk -> Disk defragmentation.
I have AVG FREE which told me to update which I did. It now has a red circle with X in it. When I mouseover it I get the message "Antivirus Free You Are Protected with a white checkmark on it. What is with the red circled X and how do I get rid of it. It is irritating since I have to keep mousing over it in case it has changed its message!
Hello Ruth, Let me clarify it for you. It looks like an update or reboot is required by the AVG program, so it has marked as 'X' on the icon of AVG AntiVirus free on your PC. Please reboot your PC once and keep us updated on the progress.
Yes, AVG Internet Security is included in AVG Ultimate package. However, AVG Anti-Track is a different product which will stop tracking and give you real privacy. To know more about it, check this https://www.avg.com/antitrack official website. Thank you.
Hello, i would like to ask for help with my account. I cancel free subscription 2 months ago and today I received na e-mail with confirmation of purchase yearly subscription i didn’t want to. When i get to login on my avg account, i can’t see anything. So for the future how to remove my credit card, cancel subscription, that it will never charged me In 2020?
We acknowledge your refund request. Upon checking your account, we see that the trial subscription of AVG TuneUp has been renewed as it was enrolled to automatic renewal. We do send pre-billing notification prior the trial expires (which has been sent to you on 4/5/19). This email also contains instructions on how to cancel the subscription. If you'd still like to cancel the subscription & get refunded, we do understand.
Regarding the credit card details, it cannot be removed as it is stored in our server, which can't be accessed by anyone. Instead, you can remove the data on your AVG account by raising a request through this link. This results in deletion of AVG account.
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?