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Phat Pham i have problem
Hi guys.
The first word is the previous post I said 7 days but actually 30 days free experience. But after 3-4 days of experience, I deleted AVG, but then AVG still deducted my visa fee up to $50. I hope AVG will refund me . Thanks
Gertraut Zajic Kündigung von Abo
Ich wollte kein ABO nach der Testversion, aber jetzt habe ich ein Abo, das ich schnellstens wieder los werden will.
Best Answer chosen by Gertraut ZajicNisha Sivakumar (AVG)Hello Gertraut,
We acknowledge your refund request.
Before we proceed with your refund request, for which you are fully eligible as per our 30-day money-back guarantee Refund policy I would like to take this opportunity to ask you what was the reason behind your decision. I’d be more than happy to assist you with anything you are facing in the shortest manner possible.
Looking forward to your message and the opportunity to assist you further.
Note: For your convenience, we've translated the above content to your language using Google translator.
Hallo Gertraut,
Wir bestätigen Ihre Rückerstattungsanfrage.
Bevor wir mit Ihrer Rückerstattungsanfrage fortfahren, für die Sie gemäß unserer 30-tägigen Geld-zurück-Garantie-Rückerstattungsrichtlinie uneingeschränkt berechtigt sind, möchte ich Sie bei dieser Gelegenheit fragen, was der Grund für Ihre Entscheidung war. Gerne helfe ich Ihnen bei allem, was Ihnen bevorsteht, auf dem kürzesten Weg.
Ich freue mich auf Ihre Nachricht und die Möglichkeit, Ihnen weiterzuhelfen.
We acknowledge your refund request.
Before we proceed with your refund request, for which you are fully eligible as per our 30-day money-back guarantee Refund policy I would like to take this opportunity to ask you what was the reason behind your decision. I’d be more than happy to assist you with anything you are facing in the shortest manner possible.
Looking forward to your message and the opportunity to assist you further.
Note: For your convenience, we've translated the above content to your language using Google translator.
Hallo Gertraut,
Wir bestätigen Ihre Rückerstattungsanfrage.
Bevor wir mit Ihrer Rückerstattungsanfrage fortfahren, für die Sie gemäß unserer 30-tägigen Geld-zurück-Garantie-Rückerstattungsrichtlinie uneingeschränkt berechtigt sind, möchte ich Sie bei dieser Gelegenheit fragen, was der Grund für Ihre Entscheidung war. Gerne helfe ich Ihnen bei allem, was Ihnen bevorsteht, auf dem kürzesten Weg.
Ich freue mich auf Ihre Nachricht und die Möglichkeit, Ihnen weiterzuhelfen.
Zerah Smith Kuala Lumpur,Malaysia is Disappear
It's been couple of days and i'm still waiting Kuala Lumpur,Malaysia will be returned again in AVG Secure VPN. Because Kuala Lumpur,Malaysia is nowhere to be found in Asia Pacific and i hope AVG will fixed this.
Thank you.
Thank you.
Best Answer chosen by Zerah SmithDinesh Krishnan (AVG)Hi Zerah,
We're glad to clarify this for you.
Currently, the Malaysian server (location) isn't available in AVG Secure VPN. The concerned team is already aware of it & Malaysian server might be back in track in 2 weeks.
Thank you for your understanding in advance!
We're glad to clarify this for you.
Currently, the Malaysian server (location) isn't available in AVG Secure VPN. The concerned team is already aware of it & Malaysian server might be back in track in 2 weeks.
Thank you for your understanding in advance!
David Timson Telstra modem Gen 2 False positive maybe
Getting a block when loading into my Telstra modem ip saying " we've safely aborted connection on 192.168.0.1 because it was infected with JS:Redirector-SE [Trj] This is preventing me from looking at my modem settings etc, been fine up to two days ago. This is a local telecom companys modem. Is this a false positive you need to rectify as I havce done a full scan with AVG and nothing showing.
Best Answer chosen by David TimsonRodney SammutI also have the same problem I have tried chrome and firefox browsers
j k AVG Crashes Forza Horizon 5
As the title says AVG crashes forza horizon 5. Ive added the file path as an exception but can not add the program itself due to microsoft store files are behind needing permissions to access. The only way to play the game is to turn AVG off.
Best Answer chosen by j kJovana Petkovic (Avast)Hello J K,
My name is Jovana and I'm with AVG senior support.
Thank you for reaching out.
Our team is aware of this issue and they are currently investigating it and searching for a solution. We're sorry for any inconvenience this has caused.
Meanwhile, you can either disable the shields while playing the affected game or try turning off virtualization in your AVG, which has been shown to help in some cases.
To do so, launch AVG and navigate to Menu > Settings > General > Troubleshooting > scroll down and uncheck "Enable hardware-assisted virtualization."
I hope this is of assistance for the time being until our developers can come up with a permanent solution.
Thank you for your patience and understanding.
Let us know how it goes, or in case there is anything else we can do for you.
My name is Jovana and I'm with AVG senior support.
Thank you for reaching out.
Our team is aware of this issue and they are currently investigating it and searching for a solution. We're sorry for any inconvenience this has caused.
Meanwhile, you can either disable the shields while playing the affected game or try turning off virtualization in your AVG, which has been shown to help in some cases.
To do so, launch AVG and navigate to Menu > Settings > General > Troubleshooting > scroll down and uncheck "Enable hardware-assisted virtualization."
I hope this is of assistance for the time being until our developers can come up with a permanent solution.
Thank you for your patience and understanding.
Let us know how it goes, or in case there is anything else we can do for you.
Hans Mortensen Brainychoose-captcha.top
I wonder why Avg don't find Brainychoose-captcha.top. Any help!
Best Answer chosen by Hans MortensenDinesh Krishnan (AVG)Appreciate your efforts in sharing us the screenshots, which provided a better clarity, Hans.
Upon checking them, we see that few websites were allowed in Edge to provide notifications. You can right click on the notification from a specific website (in action center, at bottom right corner) & select 'Turn off notifications from this site'.
Alternately, you can follow the below steps :
Open Edge - Click on Menu (3 dots at top right) - Settings - Cookies & site permission (in left pane) - scroll down in right pane to find 'Notifications' under 'All permissions' - check if the specific site (from which you receive notification) is listed below 'allow'. If listed, click on 3 dots beside it & select remove.
Please try the above steps & let us know if it helps.
Upon checking them, we see that few websites were allowed in Edge to provide notifications. You can right click on the notification from a specific website (in action center, at bottom right corner) & select 'Turn off notifications from this site'.
Alternately, you can follow the below steps :
Open Edge - Click on Menu (3 dots at top right) - Settings - Cookies & site permission (in left pane) - scroll down in right pane to find 'Notifications' under 'All permissions' - check if the specific site (from which you receive notification) is listed below 'allow'. If listed, click on 3 dots beside it & select remove.
Please try the above steps & let us know if it helps.
avg blocking sites
the past few days im getting a lot of messages that avg has blocked sites.dont understand this.
Best Answer chosen by Irene MccallumVeeramani Sivakumar (AVG)Hello Irene,
We will check and help you to resolve it.
Could you please share the screenshot of the block message (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you received from AVG? Also, please confirm whether you are using AVG Anti-virus free or paid subscription.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
We will check and help you to resolve it.
Could you please share the screenshot of the block message (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) which you received from AVG? Also, please confirm whether you are using AVG Anti-virus free or paid subscription.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
U J AVG False Positives with Crashplan
Running AVG Internet Security - ver 21.8.3202- build 21.8.6586.695
(10 device licensed version good for another 7 months)
When Crashplan (a backup service) runs a silent upgrade, AVG Behavior Shield falsely detects this as a threat and blocks the silent upgrade from happening.
The threat is identified as IDP.HEUR.24
File Path c:\Config.Msi\xxxxx.rbf
Process c:\Windows\System32\wscript.exe
Detected by Behavior Shield
Selecting More Options and creating an exception does not appear to work unless I'm entering the exception incorrectly.
The following three exceptions are now listed without working...
C:\Config.Msi
C:\Config.Msi\*
C:\Config.Msi\*.*
Any help available to try and prevent the false positive from causing hours of cleanup this causes about every month when an update from Crashplan is released?
(10 device licensed version good for another 7 months)
When Crashplan (a backup service) runs a silent upgrade, AVG Behavior Shield falsely detects this as a threat and blocks the silent upgrade from happening.
The threat is identified as IDP.HEUR.24
File Path c:\Config.Msi\xxxxx.rbf
Process c:\Windows\System32\wscript.exe
Detected by Behavior Shield
Selecting More Options and creating an exception does not appear to work unless I'm entering the exception incorrectly.
The following three exceptions are now listed without working...
C:\Config.Msi
C:\Config.Msi\*
C:\Config.Msi\*.*
Any help available to try and prevent the false positive from causing hours of cleanup this causes about every month when an update from Crashplan is released?
Best Answer chosen by U JU JSreenu Yadavalli : Thank you for providing the bare minimum of support.
David Pyrah phishing
I have a app which is cloud based, which worked fine. now eveytime I try to open app I get a phishing error block, I have added the url to the exceptions but it still gets blocked????
Best Answer chosen by David PyrahDinesh Krishnan (AVG)Hi David,
We're glad to look into this & help you.
Please clarify whether you receive any threat notification from AVG. If so, please click on 'see details' in it & then share us the screenshot of it for better clarity.
We're glad to look into this & help you.
Please clarify whether you receive any threat notification from AVG. If so, please click on 'see details' in it & then share us the screenshot of it for better clarity.
boot scan error 42125: corrupted compressed files
Hi there, recently I've been running a boot scan and I'm encountering a lot of 42125 errors ("corrupted" compressed files).
In order to solve it I downloaded a third part software (DiskInternals ZIP Repair) and manually "fixed" some corrupted compressed files but to no avail, cause the next time I ran the boot-scan the problem reappeared.
Could you help me solve this? Could my files be "healthy" anyway or they are corrupted for sure?
Thanks for your attention
Kind Regards
In order to solve it I downloaded a third part software (DiskInternals ZIP Repair) and manually "fixed" some corrupted compressed files but to no avail, cause the next time I ran the boot-scan the problem reappeared.
Could you help me solve this? Could my files be "healthy" anyway or they are corrupted for sure?
Thanks for your attention
Kind Regards
Best Answer chosen by Norberto SiliprandiMidhun Aloor (AVG)Thank you for sharing the screenshot, Norberto.
We'd like to inform you that few zipped files might be unavailable to scan at boot time, which might produce this error.
We assure you that these are not threats, they're just unavailable to be scanned at boot up.
Let us know if you have further queries.
We have replied to your original post. please check and revert back to us.
Thank you.