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Bella AndersonBella Anderson 

The absence of antivirus software on my computer coincided with unauthorized content being added to my WordPress site ihatecbts , suggesting a potential security breach. Have addressed the immediate issue,Now, I am considering enhancing my system's security by purchasing AVG antivirus software. I seek professional advice on whether implementing AVG would contribute to the strengthened security of my website in future.


Best Answer chosen by Bella Anderson
Shanmugapriya SamiduraiShanmugapriya Samidurai (Foundever)
Hello Bella,
Thank you for reaching AVG Community Support.
We are glad to hear that you wish to choose AVG. 
Yes, AVG AntiVirus will serve the features you are expecting to have for your device.
AVG AntiVirus is a comprehensive security application that helps block viruses, spyware, and other malicious threats. Additionally, it helps protect you and your data against dangerous fake websites, ransomware, and hackers while you are online.
Also, we have a designated team who handle billing/sales related inquiries.
For further assistance in this regard, we'd recommend that you contact our sales team directly. They will help you in purchasing the subscriptions at best price options.
Please visit this link : https://support.avg.com/support_sales?l=en (https://support.avg.com/support_sales?l=en)to contact our sales team via live chat.
Thank you for understanding in advance!
Alex CorneaAlex Cornea 
Hello, I own a website mortallcs.ro/forum and I was added to the blacklist for a virus, I want to announce that the virus has been solved, it was just a technical problem and I would like you to remove that blacklist.
Best Answer chosen by Alex Cornea
Shanmugapriya SamiduraiShanmugapriya Samidurai (Foundever)
Hello Alex,
Thank you for reaching AVG Community Support.
I am sorry to hear that your website has been detected as a False positive and you would like to whitelist it.
Please be informed that AVG Anti virus will identify any file as threat if that is not updated to our virus database.
In this case, I request you to submit a form for whitelisting through the below link:
The concerned team will review and make necessary changes to restore the access over your website as usual.
Thank you for understanding!
Jack HoffmannJack Hoffmann 
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Best Answer chosen by Jack Hoffmann
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Jack,
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.

Thank you for understanding.
Bohumil VajsBohumil Vajs 
I can't cancel my AVG TuneUp subscription. After clicking on "logout", I still get "Unfortunately, an error has occurred - Close this window and try again" on the screen, for the second day. I always close the window as advised, but the same thing still appears. What can I do?
Best Answer chosen by Bohumil Vajs
Kishore KumarKishore Kumar (Sitel)
I am sorry to know about it.
I have shared you the email again.
Please do check your inbox for the email and respond us back.
Thank you.
Matthias HolzerMatthias Holzer 
I am using Internet Security since years and Virus definition update is defined to be done automatically which worked fine for a long time. Since a while the virus definition file update doesn't work anymore (while the app update itself is working properly). I get the alert that the VIRUS definition file is not up to date but when going through settings menu to start the searching for latest version the searching starts and the progress bar quickly goes from 0% to 100%. I get the info displayed that there is a new file avaiöable from today but I cannot install it. Repeating these steps doesnt help. Restart AVG neither. Also restart of the computer doesn't fix the problem. Internet connection is fine, no blocked pages or similar things which should be the reason for this problem as far as I can judge.

Any idea how to solve?

Any Idea 
Best Answer chosen by Matthias Holzer
Delli GaneshDelli Ganesh (Foundever)
Thank you for writing us back, Matthias.
We understand your situation.
We request you to monitor the issue.
Incase if you get the issue again please feel free to reach us again so that we can check and help you further.
Thank you.
Neill LewisNeill Lewis 
Can I scan my iPhone when it is plugged into my Mac ?
Best Answer chosen by Neill Lewis
Midhun AloorMidhun Aloor (Foundever)

Hello Neill,

You've reached the AVG community support forum.
Could you specify whether you meant if the AVG Internet Security installed in your Mac can scan your iPhone for malware, when connected via USB?
Awaiting your response.

Klaus-Jürgen BillichKlaus-Jürgen Billich 
I´v bought and installed AVG VPN yesterday. I use Windows 10, Firefox and Outlook.
I have the same problem as other persons within the community: VPN kills the internet connection and therefore stops any phone calls via landline telephone as well.
What can I do to use AVG VPN and my internet successfully?
Best Answer chosen by Klaus-Jürgen Billich
Krishna JayathilakKrishna Jayathilak (Foundever)
Thank you for the reply.
We understand that you have taken the screenshot but having difficulty in attach it here.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
E B GamlenE B Gamlen 
I've just purchased AVG internet Security and have begun by running a Deep Scan on my 500 GB MacBook Pro 2017. It's been running now for more than two days so I'm wondering if this is normal or if something is wrong. It's now scanning my PhotoLibraries which are on a 1TB external drive with 800 GB used.
Best Answer chosen by E B Gamlen
Delli GaneshDelli Ganesh (Foundever)
Hello E B Gamlen.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
David HennessyDavid Hennessy 

I have been charged on numerous occasions for a product that I don’t even use, and the subscription doesn’t even show up on my account, also can’t access payment history as it’s showing nothing there either. 

The payments have been made to Digital River. How am I supposed to cancel if nothing is showing up on my account???

Best Answer chosen by David Hennessy
Midhun AloorMidhun Aloor (Foundever)

Hi David,

You've reached the AVG community support forum.
Upon checking, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

voula drvoula dr 
I just bought the avg for 1 year subscription and i cant resolve issues. They ask me for 2 years subscription. ARE YOU SERIOUS???????
Best Answer chosen by voula dr
Delli GaneshDelli Ganesh (Foundever)
Hello Voula.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the page that you refer to check and help you further.
Here is the link which has the steps to take a screenshot :
https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
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