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  • (MS) Miloslav Serba
Howard HablerHoward Habler 
When logging onto Microsoft edge a virus alert appears with a voice warning and instructions. It cannot be deleted or bypassed. There is no such occurrence when I log onto Google Chrome or internet explorer.
I currently have AVG Free coverage and have updated frequently, including today.
Best Answer chosen by Howard Habler
Alok KumarAlok Kumar (Avast)
Hello Howard,
We can certainly take a look into this. Could you share a screenshot of the warning message to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Shoji FukumotoShoji Fukumoto 
I scheduled "Schedule Scan" with setting all files, using AVG AntiVirus FREE
It started at the scheduled time, but I have the following questions
(1) What kind protection scans does it performed?
(2) Do I have to schedule "Deep Scan"?
(3) I set to report the test result configuring "report file". Where can I find the result?
(4) "Last SCAN Date" in the first page is not updated after this scan?

Best Answer chosen by Shoji Fukumoto
BalasubramanianBalasubramanian (Avast) 
The reports file should be available under the path C:\Program Data\AVG\Antivirus\Reports and it is the same for any windows operating system that you use.
To be sure, have you clicked on "Schedule Scan" and selected "Report File" option from it?
Cindy TranCindy Tran 
Disabling "HTTPS scanning" did fix Firefox's insecure connection issue, however, I'm immensely concerned when turning it off. I've read through many Firefox forums and none of the solutions have worked (other than this one, of course). I'm wondering what the consequences are as I don't understand this fully, and if anyone has a safe alternative fix. 
(I'm not sure if this matters, but I scanned with AVG and found no issues or viruses. I also did a reinstall of AVG)

Thanks in advance. 
Best Answer chosen by Cindy Tran
BalasubramanianBalasubramanian (Avast) 
Hello Cindy,

I understand the inconvenience.
Could you share the screenshot of "connection error" appearing on browser to assist further?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
May I know the operating system in which you are facing this issue?
Dilip SimeonDilip Simeon 
My PC has Windows 7 Ultimate; I've been an AVG customer for 15 years, and have always downloaded PDFs from libgen. Suddenly from May 2, my downloads are being blocked by AVG, with this message: We've safely aborted connection on dl3.libgen.io because it was infected with URL:Mal

Details given are:
URL starting http://dl3.libgen.io
Process: C:\Program\Files\Google\Chrome\Application\chrome.exe
Detected by Web Shield
Connection aborted

Please tell me how to fix the settings for this, as I never had any problem with the downloads, they are certainly not infected. 
Best Answer chosen by Dilip Simeon
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)

Thank you for connecting with us, let's work together to fix it.

Have you tried to add that site to the exception list? Share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the threat detection with full path you received to check with it. Click on "See details" to view the full path of detected file.
Grant WheatleyGrant Wheatley 
I have upgraded to AVG unlimited with protection for android device. Have downloaded the app ÄVG Anti virus"to my phone. It is asking for payment to upgrade from free. If I enter my activation code from email into voucher section on app it is not accepted. I am finding avg products and upgrades very confusing and possibly mis leading!
Best Answer chosen by Grant Wheatley
AvinashAvinash (Avast) 
Hello, Grant.
Thank you for reaching us with your concerns. AVG for Android is also activated by logging into AVG app using your registered email address and password.

1. Open the installed AVG app on your Android device.
2. Tap on drawer (3 lines) on top-left of the app.
3. Select AVG Account.
4. Enter your My Account email address and password.

The paid app should get installed automatically.
Giandomenico TestaGiandomenico Testa 
I can't buy the product key on your website!!! :((


"Error: At the moment it is not possible to perform the requested action. We apologize for the inconvenience. We are aware of this and we are working to solve the problem as soon as possible. Click the Back button on your browser and try again later, or choose different manually.
Error code: SYS_000001"
Best Answer chosen by Giandomenico Testa
Abirami ShanmugamAbirami Shanmugam (Avast)
Let’s take a look at this together. Are you unable to purchase and install AVG Driver updater? If so, please reach our sales team using this link and they will help you to purchase AVG Driver updater. You can install AVG Driver updater using this link and check the status.
Zsuzsanna ElekZsuzsanna Elek 
I wanted to cancel my subscripition on Monday for my AVG internet security unlimited account, but thought your 30% off offer is acceptable for me, so I went to renewal. Unfortunately I had my paying options switched to wire, but before I could go back my order was processed. Okay, I thought, then bank transfer it is. I made the transfer right away for € 38.49. Order number: 9080191010; payment reference number: 890708470299;order date: 28 May 2018
This morning I got the message that you have renewed my subscription for €57.99, order reference:703-2715692. I asked for a refund,  because I wasn't aware that you are still going to charge me for my subscription. The refund has been accepted and my order cancelled. 
Now, my subscripition says that it will expire in 14 days, although my first order is still paid. Could you help me sort out the problem? I would have a year subscription at the €38.49 price, which I have already transferred following the instructions to a Global Collect BV company in Budapest. 
Thank you in advance!
Best Answer chosen by Zsuzsanna Elek
Abirami ShanmugamAbirami Shanmugam (Avast)
I completely understand your concern. You have initiated the renewal of AVG Internet Security - Unlimited (1 year subscription) with order id 9080191010 on 28th May 2018. The order is in pending payment status, since it is a wire transfer, the order may take 8 business days to complete the transaction. I appreciate your patience in this matter.
Gerald AshworthGerald Ashworth 
Can anyone please help.
My problem is that I can not access the avg internet security. The screen appears with lots of scrambled letters across the top. The only legible words being "missing string" and in the centre YOUR PROTECTED. It will not let me delete this screen.
Best Answer chosen by Gerald Ashworth
Abirami ShanmugamAbirami Shanmugam (Avast)
Thank you for providing screenshot. Please uninstall AVG Internet Security via control panel and reinstall it as per the steps mentioned here . Keep us informed about the status to assist further.
Evaristo SikasundaEvaristo Sikasunda 
On 3rd May, 2018 I process a payment for a one year AVG and my order number is 13644640772. I am still waiting for for the Antivirus up to now.
Please kindly advise
Best Answer chosen by Evaristo Sikasunda
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)

Recently, you have ordered AVG Internet Security - Unlimited (1 year subscription). This product doesn't require a license number for activation as it is activated using your email address and password.

Refer this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate your AVG Internet Security Unlimited.
David GriffithDavid Griffith 
Hello, No doubt this gets asked occasionally but not an error I've met before. 

I have AVG Driver Updater with multiple licenses as I look after my own computers, those of my children and also my aged mother in law... She has a new laptop so I installed AVG Ultimate on it - NO problem whatsoever... BUT when I came to install AVG Driver Updater I keep getting this error message coming up... Is it linked to the fact that her laptop is Windows 10 and the rest of my charges are on Windows 7? 

Many thanks
David Griffith
Best Answer chosen by David Griffith
Alok KumarAlok Kumar (Avast)
Hello David,
I understand the inconvenience caused, let's work together to fix this issue.
There is no problem with AVG Driver Updater on Windows 10 computer.
I request you to click here to download AVG Driver Updater installer. Run the downloaded file and install AVG Driver Updater. After that, please open the installer AVG Driver Updater > Support > Enter registration key to activate it.
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