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Cain BCain B 

So I went to turn on this new enhanced firewall feature after updating to the latest version of AVG Internet Security and it seems like I can't for some reason. When I click on TURN ON it gives me this error message:

Enhanced Firewall not available!

Repeated attempts ended in the same way. However here's the thing, when I went to check on the Enhanced Firewall option in the Hacker Attacks screen, it's apparently actually turned on but for some reason it keeps telling me that it's off in the main menu and urges me to turn it on, ending up with the same error message. I tried making it turn on via a computer scan when it gets to the Advanced issues section multiple times, the scan tells me that it's off, I click on RESOLVE ALL, it says the issue is now fixed, only to return to the main menu where it yet again tells me that the enhanced firewall is off.

Is this a bug caused by the latest version of AVG Internet Security, or this a problem on my part? An answer would be appreciated, thanks.

Best Answer chosen by Cain B
Midhun AloorMidhun Aloor (Avast)
Hello Cain,

We apologize for the inconvenience.
We will help you resolve this issue.
Please follow the below steps to fix the issue.:

1. Open AVG Internet Security and click  Menu on the top right of the program.
2. Click Settings
3. Click Troubleshooting.
4. Scroll down to the "Reset All Settings" section and Click the "Reset To Default" option.

Once it is done, please restart your PC and check if the issue persists.
Keep us posted.
Chris EdwardsChris Edwards 
avg and fixmestick can't locate a trojan the online microsoft virus scanner picked up but only parcially removed.   Reseaching on the web I find it is a trojan called win32/lodi   I've tried many ways to completely rid of my system but have failed.  Any help would be appreciated.   I am at the end (2 days left) of a avg trial full protection... 
Best Answer chosen by Chris Edwards
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Chris,

We will certainly look into this and help you.
Could you share the screenshot of trojan that was picked by online Microsoft virus scanner?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Himmat KanjeeHimmat Kanjee 
Hi AVG, 

After I did the updates to AVG version "20.2.3116" on the 1st of April 2020. 

The "Setting > Enhance Firewall > Internet Connection Sharing Mode checkbox is ticked" doesn't let me share my files through the "LG SmartShare" application as it supposed to be. This multimedia app was working fine through my TV before the AVG updates. 
The "LG SmartShare" application only works when I switched OFF the "Enhanced Firewall". 

I've been searching for a solution on the community threads for allowing the "LG SmartShare" application through AVG when the "Enhanced Firewall" is switched ON and I have done these following instructions below, but they are not helping. Please help and I'm not happy after the updates is now basically blocking my multimedia application where I made no changes to the AVG's Enhanced Firewall advance setting after the updates. Have went to: 

-> Menu\Settings\Troubleshooting.  Scrolling down to the "Reset All Settings" section and Clicking the "Reset To Default" option
-> Program and Uninstall > Select Uninstall for "AVG Internet Security" > Repair
-> Program and Uninstall > Select Uninstall for "AVG Internet Security" > Uninstall and then downloaded "Ultimate AVG" and reinstall. 
Best Answer chosen by Himmat Kanjee
Bharath RogerBharath Roger (Avast)
Thank you for sharing the screenshots, Himmat.
Please enable all System rules in Firewall settings, click Ok and check with smart share.
Change your network profile (below list of network profile) from Public to Private and check with smart share again.
Keep us posted.
Lucie DrdlováLucie Drdlová 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
alan atkinsonalan atkinson 
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
User-added image
Helen ForrestHelen Forrest 
HELP......Yesterday i downloaded AVG antivirus and this morning when i turned on my laptop i have messages saying widows is no longer working and all of my desktop has gone....i'm left with just a black screen....no icons, nothing! Im trying to work from home and this is a total nightmare....please can someone tell me how to get things back to how they were! 
Best Answer chosen by Helen Forrest
Helen ForrestHelen Forrest
Ok....so again.......i cant submit a photo as i cant save one to my desktop because i dont have a desktop....the message reads as follows 'AN UNAUTHORISED CHANGE WAS MADE TO WINDOWS'....it then eventually after several attempts, including logging me off...lets me on line BUT i have only a black screen where my desktop was...i have no icons and no way of accessing anything. Why do i think its AVG....i downloaded the free anti virus then loggged off....when i logged on this morning ...NOTHING! plus there are comments re this happeing to others....i really need your support to get this sorted ASAP ....
Hi all,
There is no option to see/change firewall settings in the new version (20.1). I mean, I used to change application rules when I open "old settings" and managed the rules. In this current version, however, I cannot find any option to do so. Any solution?
Best Answer chosen by M B
Santhosh PannerselvamSanthosh Pannerselvam (Avast)

We understand your concern.

The old setting option has been removed in the new version of the program.

However, you can access the application rules from the program

Open AVG program -> Hacker attacks -> Enhanced Firewall -> Firewall options -> Application rules

Let us know, if you need further help.
Wayne LongWayne Long 
which of the 2 computers that I have is attached to Lic. # (removed)? I have a laptop and a desk top PC ,(desk top that is not on line). I just renewed Anti track for $42.69.
Order # (removed)
Best Answer chosen by Wayne Long
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Wayne,

We're glad to clarify this for you.
Initially, it isn't recommended to share the product details over this post.
Hence, we've sent you an email regarding it. Please check & revert to us for further queries.
peter jamespeter james 
Hello All,
On my wifes computer, running Windows 7. I cannot install AVG Free.
The problem started when Avast free stopped working and it advised that the Base Filtering Engine was missing probably due to malware through Adobe Flash Player and could not be rectified.
I run malware Fighter and then, on checking services.mcs i found that the BFE was back but I could still not get Avast free working.
With the BFE issue resolved I decided to delete both Avast Free and AVG Free and start over again with reinstalling AVG Free.
After downloading it starts to install but then advises a problem and cannot complete the install.
Any advise please
Best Answer chosen by peter james
AvinashAvinash (Avast) 
Thank you, Peter.
I'd request you to restart your PC once and try the installation.
Andrea LewisAndrea Lewis 
My dashboard says Anti root kit shield is turned off- when I click turn on- it does nothing. Any ideas?
Best Answer chosen by Andrea Lewis
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Hi Andrea,

We are sorry to hear this.

We will help you to resolve the issue.

Please check whether the option has been enabled in your AVG program

Open the AVG Program -> Settings -> Basic protection -> Detections -> Check whether "Enable Anti Rootkit" option is checked.

Please restart your computer and check for the issue again.

Keep us posted.
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