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Douglas ThorntonDouglas Thornton 
After the last Ultimate upgrade to 18.3.3051, the program fails to enable "hacker attacks" and "payments" Sometimes , upon computer start up , it shows them working, other times they are dis-abled. I initially contacted AVG tech support and they wanted to charge me to "fix the problem".
I have been using a back up I made , when the program was working, to restore it each time the 2 items are non-functional. 

I have been purchasing AVG for quite a number of years and have always liked the software.
Now I am considering switching to another company's product.

Any ideas ?

Best Answer chosen by Douglas Thornton
Douglas ThorntonDouglas Thornton
Thank you,

I was not given a case #.

I removed and re-installed as you suggested. I will be waiting for the update to resolve the other issue.

Hope this will resolve all, eventually...

Roderik SidorRoderik Sidor 
Hello guys,

So i got this problem. I turned on my computer and i got message from AVG that my license expired, though it is due to mid June. So they offered me this deal that instead of $59 for a year i can get it for $19 or something like that but thats not the point. So I was about to purchase it but then they offered me Avast Premium for like half a price the original so I bought that one and now when i try to install Avast it always shows some errors but seems like me AVG got all the additional services that were promised in Avast. My question is, should I just uninstall AVG and install Avast or just leave it like that? Also, now my AVG shows that i have license for another 60 days but i already bought Avast, any suggestions what to do about it ? 
Best Answer chosen by Roderik Sidor
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Roderik,

You have an active subscription of AVG Internet Security valid till 6/17/2018.

If you have purchased Avast security, you can uninstall AVG from your computer and install this latest version of Avast program on your computer.

You cannot install both this products together, as they will conflict with each other.
Gyula ViziGyula Vizi 
Dear support!

My 'hacker attacks' icon now says i am not protected and i can't activate it. 
what is the problem?
what to do? 

Best Answer chosen by Gyula Vizi
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Gyula,

We are aware of this "Hecker Protection" not active.

This was reported as bug and will get resolved in next AVG update.

Your computer will be safe and protected by AVG.
Pauline TaylorPauline Taylor 
I keep getting the message "you are not protected" in red on AVG free - there is also a cross through the Icon. I have reinstalled it but its the same. I have also repaired it twice.
Any ideas please?
Best Answer chosen by Pauline Taylor
Alok KumarAlok Kumar (AVG Technologies)
Thank you for providing screenshot Pauline,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and do a fresh installation of AVG Free Antivirus.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Carlo Federico VescovoCarlo Federico Vescovo 
There is a typo in the Italian installer for mac. Your programmers wrote "Per iniziare a installare Avast fai clic su continua" (in English "To start the Avast installation click continue") but the program I'm installing is AVG and the logo is the AVG logo.  Typo
Best Answer chosen by Carlo Federico Vescovo
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Carlo,

Thank you for letting us know about this typo.

This will be checked and corrected by the concerned team.

Thank you for your time and co-operation.
Frans KruftFrans Kruft 
Hi My avg internet security says I am fully protected, but the hacker attack says I have to put on enhanced firewall. This does not work.. But going through settings components it says my enhanced firewall is on. I notice the last couple of days a lot of blocked items in the logs. Can you help please. Thanks Frans.
Best Answer chosen by Frans Kruft
Alok KumarAlok Kumar (AVG Technologies)
Hello Frans,
I understand the inconvenience caused. Could you share a screenshot of your AVG Internet Security User Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Michael NoletMichael Nolet 
I ran AVG PC Tuner and was no longer able to us my Windows Updater.  When I tried to download updates, I got a notice that a virus called IDP.HELU.MSHTAR4 was in my c:\windows\system32\mshta.exe and that the threat was removed.  I then got a flag indicating that I needed to update drivers.  As I was unable to download updates or drivers, I purchased AVG Driver Updater.  I ran a driver scan but the program freezes when checking for windows updates.  Then I got the blue screen of death.
I tried deleting the AVG PC Tuner and Driver updater but nothing has changed.  I also tried shutting off the AVG Firewall and Anti virus, but still get the same problem.
Other than wiping out the hard drive and reloading everything, can you direct me on how to fix this problem.
Best Answer chosen by Michael Nolet
Michael NoletMichael Nolet
I've checked my e-mail inbox and spam folder and found nothing.
David PedrosaDavid Pedrosa 
I recently renew my AVG Ultimate license. 

My VAT number on invoice are mark as incorrect format, but my Vat number on my account is ok. 
Where can I contact to change the data on invoice?

Best Answer chosen by David Pedrosa
KarthikeyanKarthikeyan (AVG Technologies) 
Hello David,

I understand your concern.

To best assist you with this I suggest you to contact our sales team.

Click on this link https://support.avg.com/support_sales_chat to get connected with our sales support.
Gerald BGerald B 
Hi, I recently made the switch from Avast to AVG on my Mac and have been having trouble with the program. My preferred use of Antivirus (while not recommended, I know) is to keep it disabled and only use it to scan when I want to at my convenience. I had no problems with Avast, I disabled it and only reenabled/updated the virus registry when needed, but AVG is different. Yes, I can disable AVG protections, but even when I quit the application, AVG is still running in the background doing whatever, updating me every day that it updated the virus registry. I want this to STOP.

I have tried force quitting the process but initially saw forcequit wouldn't do anything. So I opened up terminal and use sudo to Kill the exact PID of the AVG process, but that doesn't work either. In fact, it seems that as soon as AVG is forced to quit it instantly turns back on under a different PID. There is absolutely no way I can kill it permanantly that I've been able to find. Hopefully there is someone here that can help, if not I'm going back to Avast.
Best Answer chosen by Gerald B
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Sorry for the delay, Gerald. 

We appreciate your efforts, but unfortunately, we do not have option to disable it completely. However, we have taken this as a feedback and escalated to our developer's team as a feature request. 
Mike DMike D 
Hi I have AVG Anti Virus on my Mac. i've done my best to turn off any non essential notifications but it feels like i constantly get notifications that the AV Definitions have been updated.

While this is , ultimately, good news, that the updates occur a few times a day id rather not be notified, my preference is for AV to be a product that does a very important job, silently behind the scenes and only tells me about things i must intervene with. if i want to ensure the defs are up to date i'd rather open the application and find out. - or notification of a failed update but not a successful one is more relevant/appropriate to me... this is when there's a problem.

how could i turn this off?

Best Answer chosen by Mike D
KarthikeyanKarthikeyan (AVG Technologies) 
Mike, notifications are received using system notification - it can be disabled in the system settings as described at https://goo.gl/Rj5iKB. At the moment, it's basically all or nothing however we are working on a better solution.
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