Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
David da Costa RibeiroDavid da Costa Ribeiro 
Hi all! I have a bit of a pickle here. I've recently aquired an Android tablet, instaled the AVG Free and when I'm searching around, there is no place to insert my Pro key... I've tried to uninstall all the products from AVG in this tablet and tried to download the app from the email sent after the purchase with the key, and the browser displays an error and doesn't download anything. Also tried to login on the MyAVG Account, and there is no subscriptions anywhere. I'm having a hard time on this one. Any help could be provided by you guys???
Best Answer chosen by David da Costa Ribeiro
Akash ChandaAkash Chanda (AVG Technologies)
Hi David,
I understand this must be upsetting.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Daniel SalgadoDaniel Salgado 
I can download but when I try to open file my phone says I cannot open avg 
Best Answer chosen by Daniel Salgado
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Daniel,

I understand your concern. Please let me know if you are trying to download AVG from your AVG MyAccount or Google Play Store. Please send us the screenshot http://avgclick.me/getscreenshot of the error message you receive. We can check the same and assist you further.
jacqui broganjacqui brogan 
AVG wont allow Spotify to work keeps blocking it with firewall? please help how do i fix this i have it working on my mac but my windows 10 pc is being blocked by avg
Best Answer chosen by jacqui brogan
AvinashAvinash (AVG Technologies) 
Hello Jacqui,
I do understand the inconvenience you have faced, I will definitely try my best to fix this for you. May I know how did you narrow down this to AVG firewall? Did you verify it by disabling AVG firewall and the issue is resolved? If yes, please check if AVG firewall is configured with below recommended settings or not.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

Make sure the above settings are applied and let us know if the issue persist.
Joe RussellJoe Russell 

I had a1 year subscription/license of AVG Internet Security and it's about expire soon (3days as of this post). I bought and activated 1 year of AVG Internet Security unlimited yesterday. My account shows 1 years of Pro feature of internet security and counting. However my Internet security still states i'm going to expire in 3 days.

I am connected and logged in to my network in the program. however in the about/subscription tab still shows the expiry in the coming days.

I have left the network, and reconnected to the account, and still no change.

What's going on? Need help please :)

Best Answer chosen by Joe Russell
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information, Joe.
Please click on "Log out" on AVG subscription tab and then you will be able to find "remove license" option.
Click on it and wait for the process to get finished.
Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
Enter the AVG my account credentials and check whether it activates your recent subscription.
The expiry date should appear as 10th October 2018.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Frank WitcombeFrank Witcombe 
My 2 year subscription for virus protection expires in November (22nd) 2017.  I no longer wish to renew this.  I am unable to access this thru My Account in order to cancel, as it erroneously does not recognize my subscription and I am unable to create a new account using my current email address.  Please CANCEL  my subscription and automatic extension/renewal for which I do nor wish to be billed    
Best Answer chosen by Frank Witcombe
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Frank,

I understand the inconvenience.
I have successfully cancelled the auto renewal progress for your AVG Internet Security (1 computer) license.
I see that the auto renewal progress is active for your AVG PC TuneUp (1 computer) license too.
Do you wish to cancel it?
larry doeringlarry doering 
For a few weeks I have occasionally received bogus!? messages about a possible Infection; however, the machine continued to function according to established parameters. Each time I contacted Microsoft I was insured, beyond doubt, that I had suffered scams, as Microsoft NEVER sends out notices instructing the customer to call the number on the screen.
Sorry, I apparently posted before I wanted to. Two days ago I attempted to install a payed-up Ultimate package. The computer fought me at every turn. I never did finish the install. This morning I turned on the computer to continue the battle. I right away received three messages on screen advising me that Windows had detected a virus and had blocked my machine until I called the number on screen. Another message said that Javascripts were not accepted, so again, lockdown. The machine was frozen and cannot navigate at all.
Best Answer chosen by larry doering
Alan BinchAlan Binch
Larry, Also in future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!.
AVG Guru
Rob ElsRob Els 

I want to install AVG on a fresh install of Windows 7 with nearly no other programs installed. I then get an error code 0x0601, I removed AVG using the AVG Remover Tool and downloaded the latest version of AVG Ultimate from www.avg.com/download. After that I made sure that the "Windows Installer" process has been stopped (it wasn't running anyway). I installed it again, but the same error code appears.

Please help
Thank you
Best Answer chosen by Rob Els
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Rob,

I apologize for the inconvenience. This is a known issue, we need to reinstall AVG Ultimate with an offline installer link. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run AVG Remover and AVG Clear tool.

After uninstallation, please use this offline installer link (64 bit) http://files-download.avg.com/inst/mp/AVG_Ultimate_x64_1828.exe to install AVG Ultimate
If you face any difficulties, please contact us for further assistance.. 

Bhuvana, AVG Customer Care.
Carson BurkeCarson Burke 
I was at low batter one day, so i turned on economy mode to help save my power. It died. Then when i got home the next day i turned of economy mode (it was plugged in again) and went back to work but i noticed the letters where still super pix-elated from whence i first turned economy mode on, even though i turned of economy mode. i checked the features though and i couldn't find anything that had to do with pix-elated letters, so it could be something not at all related to avg. and now my fps is at like 2 from my usual 40+ so it could even be a virus? Honestly i'm so confused please help! :{
Best Answer chosen by Carson Burke
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Carson,

I understand the inconvenience.
Do you mean that the PC's screen resolution got higher?
Holger WaschkowskiHolger Waschkowski 
Hello all,
i am order Anti virus pro for my phone. I get an Email with licenscode , Downloadlink and QR code.
Here The Problem:
Downloadlink doesn´t work ( all links in email doesn´t work ) and for QR code there is no picture in email.
Who can helps me?
Thank you
Best Answer chosen by Holger Waschkowski
AvinashAvinash (AVG Technologies) 
Hello Holger,
Thank you for choosing AVG, I regret for any inconvenience this may have caused.

1. Allow installation of apps from unknown sources:
On your mobile device, Tap Apps -> Settings -> Security -> Check "Unknown sources" option.
2. Download and install antivirus.apk to your mobile device from the following link:
3. Run the AVG Antivirus application.
4. Tap on the three dots in the top right corner -> License. Enter your license and activate PRO features.

If you need any further assistance, please submit your query to our dedicated android support team so they can get back to you via email with a resolute solution.

Open AVG Anti-virus app.
Tap on drawer.
Click on Help and support-> Contact support and fill the form.
Ask a question