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All Answers
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to use video downloader in AVG Secure Browser.
Video Downloader is an extension for AVG Secure Browser which allows you to easily download video and audio content from your favorite sites.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know your device OS name and version?
Are you using the latest version of AVG Secure Browser?
Did you try remove and add the Video Downloader add-on?
To help you check this, please help us with the screenshot of the error you got while downloading. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
We sincerly appreciate you for tried reinstalling AVG Secure Browser.
In this regard, we would like to proceed with our Advanced assistance from our remote experts team. Since this is not an expected behavior, our team will check and help you to resolve the issue. We've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We understand that you are facing issues with downloading videos from YouTube using AVG Secure Browser.
We see that your issue was already escalated to our senior team.
They are already working on your issue.
You will get a reply from them as soon as possible.
We appreciate your patience and understanding.