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Topic: AVG Protection – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Alex NichollsAlex Nicholls 
I get a threat secured about once an hour - it's the same threat day in day out with the same message.. and it's DRIVING ME MAD
Best Answer chosen by Alex Nicholls
Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Frans KruftFrans Kruft 
Hi My avg internet security says I am fully protected, but the hacker attack says I have to put on enhanced firewall. This does not work.. But going through settings components it says my enhanced firewall is on. I notice the last couple of days a lot of blocked items in the logs. Can you help please. Thanks Frans.
Best Answer chosen by Frans Kruft
Alok KumarAlok Kumar (Avast)
Hello Frans,
I understand the inconvenience caused. Could you share a screenshot of your AVG Internet Security User Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Nate WuNate Wu 
AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate Wu
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
Nico VedderNico Vedder 
AVG gives warning. The virus definitions have expired. I have tried to upload new definitions. The upgrade dated is correct but the warning remains. What to do?
Best Answer chosen by Nico Vedder
Alok KumarAlok Kumar (Avast)
Hello Nico,
I'm sorry to hear about this. Please share a screenshot of the AVG warning message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

James NobodyJames Nobody 
Hi,

As I'm sure you are aware, there has been two serious security issues revealed that affects all Intel-based PCs:

https://spectreattack.com/

Microsoft has released a patch (ADV180002) for Windows 7 (and other OS) that fixes the most serious of the two vulnerabilities.

However, this patch is only made available to Antivirus "partners" that have confirmed that their software does not cause issues after the patch is installed.  Apparently, some Antivirus software are using unsupported kernel calls that can cause BSOD after the patch is installed.

I have checked a few of our Windows 7 PCs running AVG Antivirus and none have the ADV180002 installed or available from Windows Update.  This would imply that you are not one of the "partners" that have confirmed your software is compatible with the patch.

Can you tell me if and when you will be updating your software so this patch can be installed?

Thanks,

James
Best Answer chosen by Jan (Avast) 
Lukas RypacekLukas Rypacek
Hi, AVG 2017 is compatible with the security patch and is adding the required registry key since yesterday. Lukas.
Black BadgerBlack Badger 
As most will be aware 2018 has brought us a nice security flaw with our CPU's.

​https://meltdownattack.com/​

Microsoft have released patches.  https://support.microsoft.com/en-us/help/4072698/windows-server-guidance-to-protect-against-the-speculative-execution-s

However it does not currently roll out to AVG users, due to incompatibility.  There is a  risk of blue screens/non booting of the system.

AVG support are aware of the issue, and requested we check the forums for a update.   Hopefully this thread will be updated when there is news.
Best Answer chosen by Jan (Avast) 
Lukas RypacekLukas Rypacek
Hi, not sure why my message has disappeared yesterday - but writing again: AVG 2017 is compatible with the update since December 2017 (by driver update) and is storing the required keys into the registry since Jan 3rd 2018. 

Thanks a lot, 
Lukas.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Dale HoppeDale Hoppe 
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
MARION HARRISONMARION HARRISON 
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (Avast) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
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