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Topic: AVG Protection – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Nico VedderNico Vedder 
AVG gives warning. The virus definitions have expired. I have tried to upload new definitions. The upgrade dated is correct but the warning remains. What to do?
Best Answer chosen by Nico Vedder
Alok KumarAlok Kumar (AVG Technologies)
Hello Nico,
I'm sorry to hear about this. Please share a screenshot of the AVG warning message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
James NobodyJames Nobody 
Hi,

As I'm sure you are aware, there has been two serious security issues revealed that affects all Intel-based PCs:

https://spectreattack.com/

Microsoft has released a patch (ADV180002) for Windows 7 (and other OS) that fixes the most serious of the two vulnerabilities.

However, this patch is only made available to Antivirus "partners" that have confirmed that their software does not cause issues after the patch is installed.  Apparently, some Antivirus software are using unsupported kernel calls that can cause BSOD after the patch is installed.

I have checked a few of our Windows 7 PCs running AVG Antivirus and none have the ADV180002 installed or available from Windows Update.  This would imply that you are not one of the "partners" that have confirmed your software is compatible with the patch.

Can you tell me if and when you will be updating your software so this patch can be installed?

Thanks,

James
Best Answer chosen by Jan (AVG Technologies) 
Lukas RypacekLukas Rypacek
Hi, AVG 2017 is compatible with the security patch and is adding the required registry key since yesterday. Lukas.
Black BadgerBlack Badger 
As most will be aware 2018 has brought us a nice security flaw with our CPU's.

​https://meltdownattack.com/​

Microsoft have released patches.  https://support.microsoft.com/en-us/help/4072698/windows-server-guidance-to-protect-against-the-speculative-execution-s

However it does not currently roll out to AVG users, due to incompatibility.  There is a  risk of blue screens/non booting of the system.

AVG support are aware of the issue, and requested we check the forums for a update.   Hopefully this thread will be updated when there is news.
Best Answer chosen by Jan (AVG Technologies) 
Lukas RypacekLukas Rypacek
Hi, not sure why my message has disappeared yesterday - but writing again: AVG 2017 is compatible with the update since December 2017 (by driver update) and is storing the required keys into the registry since Jan 3rd 2018. 

Thanks a lot, 
Lukas.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Dale HoppeDale Hoppe 
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
MARION HARRISONMARION HARRISON 
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
Juan RodriguezJuan Rodriguez 
Hello,
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet.  In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros).  There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.

I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.

Loosing those features is a step backwards in user convenience.

How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?

I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
 
Best Answer chosen by Juan Rodriguez
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.
Farah MFarah M 
Hi,
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print

And I see AVG signature in my outgoing email by MS outlook! how this activated ? 
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.

I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah M
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.

To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.

After Uninstall, Please use the below link for the AVG Ultimate installation.
http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe

If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.

Thank you.
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
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