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Topic: AVG Protection – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Farah MFarah M 
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print

And I see AVG signature in my outgoing email by MS outlook! how this activated ? 
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.

I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah M
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.

To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.

After Uninstall, Please use the below link for the AVG Ultimate installation.

If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.

Thank you.
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Bob WaiteBob Waite 
Received message on one website.  Your connection is not private.  Does AVG protect me from my financial information from being stolen?
Best Answer chosen by Bob Waite
Alan BinchAlan Binch
Bob, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcEBAA0).
AVG Guru
Thabiso MalomoThabiso Malomo 
When i tried installing AVG, i got an error. 
Error code: 0xA0010004
Description: Event exec_finished

Can you please help me

Best Answer chosen by Thabiso Malomo
BalasubramanianBalasubramanian (AVG Technologies) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

If you are trying to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

Please feel free to contact us should you need any assistance. Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



Sam MartinSam Martin 
Since updating to macOS Sierra, Realtime Protection on my Macbook Pro is not working. It states: 'Realtime Protection has crashed. Unknown error has occurred.'. Is there any fix or anything I could do to solve this?
Best Answer chosen by Sam Martin
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Sam,
We apologize for the inconvenience.
AVG is aware of this issue and we are working a patch file that will resolve this issue. This error will be fixed automatically by the next AVG update. We appreciate your time and co-operation.
Thank you.
Beth GoldenBeth Golden 
I've just installed AVG Free and see that it doesn't come with a firewall. Is there a preferred one to use or is Windows okay?
Best Answer chosen by Beth Golden
Alan BinchAlan Binch
Beth, AVG Free will work OK with Windows firewall.
AVG Guru
Sylvia GramaineSylvia Gramaine 

I have been a long-time user of AVG (more than a decade), and have been satisfied so far with AVG products.

However, recently, a pop-up notification has been appearing, saying that "Your online security is incomplete\nInstall online security features for maximum protection".  Here is a screenshot:
Notification Screenshot
I have a separate security solution for online, so I click "No Thanks".  This closes the window, and yet it returns a few minutes later.

This is completely unacceptable.  Besides being pointless, the window disrupts any fullscreen application.  It occurred this weekend during my conference presentation, which was both thoroughly embarrassing and disruptive.

I have not been able to find a solution myself, and the consensus seems to be that:
1: General agreement that this is both annoying and unacceptable
2: The resolution by current AVG representatives has been heretofore unsatisfactory, and with any due respect, borderline incompetent.  For example, see this thread.
3: Perhaps a method of advertising that only exists in free versions.

Now, as I wrote, I have been a long-time user of AVG, and I would like to continue to be.  The problem is that this is actively damaging to the use of my computer for research.  This means that I cannot use AVG, if this continues.

I am writing to ask one question: will you please promptly remove this behavior?  If yes, then I will be able to happily continue using your product.  If not, then please tell me so in plain words so that I can uninstall AVG and seek an alternate solution.  Since it is your software, you are of course permitted to make either choice.  But I hope you shall elect to remove this notification, as I do not believe you aim to be driving away your user base.

Thank you for reading,

The precise version of AVG is 2015.0.6189, and the OS is Windows 7 Professional.
Best Answer chosen by Sylvia Gramaine
Sylvia GramaineSylvia Gramaine
"If you are getting the same \"Online security\" popup from AVG then it is our legitimate business campaign and it cannot be stopped."

Alright then. Farewell, AVG. It has been a good decade or so, but it's time to call it quits. It's too bad you won't reconsider. But . . . well, I truly hope your marketing campaign works out for you somehow.

Best wishes from me and the lab,
john smithjohn smith 
Trying to install AVG Zen
-Fed up with issues with Avast on older slow computer (XP Pro) eating up 2 much resources, slow bootup, slow Firefox bootup, too much network activity when firefox opened, no virus or spyware found with multiple searches.
-Did restore to earlier period. turned off Avast items that worked as spyware. Computer worked fine for one day until Avast did update. Then everything messed. Avast Repair fails. Could not complete restore.
-Uninstalled Avast. Downloaded AVG. Can not complete installation. Error code 0xe001d029 at end of installation.

Please help
Best Answer chosen by john smith
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello John,
We apologize, have you installed AVG program on your system?
Thank you.
Dave EdwardsDave Edwards 
Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
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