Topic: AVG Protection – AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Dale Hoppe Cannot go back to free version screen
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.
Any suggestions?
Any suggestions?
MARION HARRISON AVG 2017 ultimate update is blocking internet access
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.
This is totally unacceptable - why am I paying for something that I cannot use.
I also cannot acces online help. There is no longer a chat session availble.
Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
This is totally unacceptable - why am I paying for something that I cannot use.
I also cannot acces online help. There is no longer a chat session availble.
Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISONKarthikeyan (AVG Technologies) Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
Juan Rodriguez Allow Traffic from VMWare Player
Hello,
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet. In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros). There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.
I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.
Loosing those features is a step backwards in user convenience.
How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?
I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet. In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros). There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.
I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.
Loosing those features is a step backwards in user convenience.
How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?
I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
Best Answer chosen by Juan RodriguezJuan RodriguezPlaying around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues. I am not sure if is the best method, but it does the job.
Farah M AVG Firewall drive me to crazy
Hi,
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print
And I see AVG signature in my outgoing email by MS outlook! how this activated ?
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.
I'm thinking a lot I will never renew my subscription with AVG again
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print
And I see AVG signature in my outgoing email by MS outlook! how this activated ?
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.
I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah MSarath Rajagopal (AVG Technologies)Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.
To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.
After Uninstall, Please use the below link for the AVG Ultimate installation.
http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.
To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.
After Uninstall, Please use the below link for the AVG Ultimate installation.
http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Nikolay Tyaglo Заблокирован телефон
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay TyagloNikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)
Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)
Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Bob Waite Your connection is not private
Received message on one website. Your connection is not private. Does AVG protect me from my financial information from being stolen?
Best Answer chosen by Bob WaiteBob, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcEBAA0).
AVG Guru
AVG Guru
Thabiso Malomo AVG installation
When i tried installing AVG, i got an error.
Error code: 0xA0010004
Description: Event exec_finished
Can you please help me
Best Answer chosen by Thabiso MalomoBalasubramanian (AVG Technologies) 3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
If you are trying to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance. Thank you.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
If you are trying to install our AVG free antivirus program then please use the below link:
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us should you need any assistance. Thank you.
John Smith How do I make these AVG popups STOP???
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) Jan (AVG Technologies) Hello everyone,
I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.
Regards,
Jan
Sam Martin Realtime Protection has crashed since updating to macOS Sierra
Since updating to macOS Sierra, Realtime Protection on my Macbook Pro is not working. It states: 'Realtime Protection has crashed. Unknown error has occurred.'. Is there any fix or anything I could do to solve this?
Best Answer chosen by Sam MartinKarthikeyan (AVG Technologies) Hello Sam,
We apologize for the inconvenience.
AVG is aware of this issue and we are working a patch file that will resolve this issue. This error will be fixed automatically by the next AVG update. We appreciate your time and co-operation.
Thank you.
We apologize for the inconvenience.
AVG is aware of this issue and we are working a patch file that will resolve this issue. This error will be fixed automatically by the next AVG update. We appreciate your time and co-operation.
Thank you.
Beth Golden what firewall to use with AVG Free?
I've just installed AVG Free and see that it doesn't come with a firewall. Is there a preferred one to use or is Windows okay?
Thanks!
Thanks!
Best Answer chosen by Beth GoldenBeth, AVG Free will work OK with Windows firewall.
AVG Guru
AVG Guru
Getting very frustrated. Is it time to look for a new AV product?