Home Support

English

X

Select your language:

Topic: AVG Protection – AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Maggie MalMaggie Mal 
When I open up my I/Net Security it comes up with
UI FAILED TO LOAD
This is very embarrassing
Your protection is running, but the UI is having a really bad day
(EXIT)
["undefined", "module", "main layout". "view", "default"]
What is going on?
I tried ringing the Support Number of 1800 429 319 but it is SHUTDOWN due to Coronavirus situation.
 
Best Answer chosen by Maggie Mal
Maggie MalMaggie Mal
Just managed to open up the AVG icon ok so following through with Update given.  Hopefully will fix it.Thanks.
alan atkinsonalan atkinson 
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
User-added image
Lucie DrdlováLucie Drdlová 
Hello, 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
david mcadamdavid mcadam 
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Best Answer chosen by david mcadam
Alok KumarAlok Kumar (Avast)
Hello David,
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.

I also could not find any previous contact using your email address.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.

May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
John SteffensJohn Steffens 

Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?

I go there about once a week and it seems as though this always always presented.

Today, the ONLY thing that was up dated was virus definitions.

This is really annoying that I always have to restart.

Best Answer chosen by John Steffens
Priyanga SekarPriyanga Sekar (Avast)
John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product. 
1. Yes, the settings will not revert back if we reinstall the product. 
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product. 
You can find an option to edit your post nearby your reply. 
Thank you. If we can be of more help, please never hesitate to let us know.
 
Michael BrightMichael Bright 
Since updating my AVG free antivirus yesterday I am now getting two of AVGUI.EXE in task manager for 90% of the time I'm online. Are other people experiencing the same issue ? 
Best Answer chosen by Michael Bright
AvinashAvinash (Avast) 
Hello Michael.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
Russ RussellRuss Russell 
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ Russell
BalasubramanianBalasubramanian (Avast) 
Hello Robert,

Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Saad MalikSaad Malik 
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad Malik
AvinashAvinash (Avast) 
Saad,

The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
Lisa CorbinLisa Corbin 
1. Internet Security:  When I launch AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup:  "update completed successfully."  But everything is still RED.  Is it updating?

2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment.  Are they just trying to sell me something I don't need?

I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one. 
Best Answer chosen by Lisa Corbin
Ken JacksonKen Jackson
Seems like several people are reporting the same problem  over the last couple of days...
http://www.joroco.plus.com/images/avg_fault1.jpg
Ask a question