Topic: AVG Protection – AVG Support Community
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alan atkinson firewall
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinsonPeter WarmerdamShow 12 answers
Lucie Drdlová firewall is not available after update of paid version
Hello,
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but I received the notice, that the support is not available just now...
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but I received the notice, that the support is not available just now...
Best Answer chosen by Lucie DrdlováRakshith Rajkumar (Avast)Hi Lucie,
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
david mcadam Subscription renewal
I recently received notification by email that my subscription for AVG internet security had been renewed. I did NOT receive prior notification and I did not give permission and nor did I want it renewed. I sent you an email on 18 May informing you of this and to confirm that I DID NOT WANT IT RENEWED. I also said I did not want any subscriptions renewed in future and requested that you confirm in writing by email that this has been done. You have not replied.
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Unless I hear from you within the next 5 days I will be taking this matter up with trading standards as you have taken money from my credit card without permission and I will also intend to contact HSBC my credit card supplier immediately.
I await you response and confirmation
David McAdam
Aso you have the wrong address on my account. It is 17 Greenbank Road, Chester CH23RW
Best Answer chosen by david mcadamAlok Kumar (Avast)Hello David,
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
I also could not find any previous contact using your email address.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
We appreciate you contacting us about this payment. This order was placed for AVG Internet Security because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
I also could not find any previous contact using your email address.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
May I know if you want to receive a refund for AVG Internet Security - Unlimited automatic renewal/purchase?
Regards,
Alok.
John Steffens PC Restart needed
Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?
I go there about once a week and it seems as though this always always presented.
Today, the ONLY thing that was up dated was virus definitions.
This is really annoying that I always have to restart.
Best Answer chosen by John SteffensPriyanga Sekar (Avast)John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
1. Yes, the settings will not revert back if we reinstall the product.
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product.
You can find an option to edit your post nearby your reply.
Thank you. If we can be of more help, please never hesitate to let us know.
Michael Bright Why Two AVGUI.Exe In Task Manager After Updating ?
Since updating my AVG free antivirus yesterday I am now getting two of AVGUI.EXE in task manager for 90% of the time I'm online. Are other people experiencing the same issue ?
Best Answer chosen by Michael BrightAvinash (Avast) Hello Michael.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
We're sorry for the delay in responding.
Our developers have confirmed that two AVGUI.exe files is expected behavior due to technology which we are using for the user interface.
Russ Russell Anti Track
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ RussellBalasubramanian (Avast) Hello Robert,
Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
John Smith How do I make these AVG popups STOP???
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) Jan (Avast) Hello everyone,
I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.
Regards,
Jan
Saad Malik Turning Protection ON/OFF
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad MalikAvinash (Avast) Saad,
The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
Lisa Corbin AVG Driver Updater and Internet Security Issues
1. Internet Security: When I launch AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup: "update completed successfully." But everything is still RED. Is it updating?
2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment. Are they just trying to sell me something I don't need?
I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one.
2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment. Are they just trying to sell me something I don't need?
I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one.
Best Answer chosen by Lisa CorbinSeems like several people are reporting the same problem over the last couple of days...
http://www.joroco.plus.com/images/avg_fault1.jpg
http://www.joroco.plus.com/images/avg_fault1.jpg
Pauline Taylor You are not protected message
Hi
I keep getting the message "you are not protected" in red on AVG free - there is also a cross through the Icon. I have reinstalled it but its the same. I have also repaired it twice.
Any ideas please?
Paula
I keep getting the message "you are not protected" in red on AVG free - there is also a cross through the Icon. I have reinstalled it but its the same. I have also repaired it twice.
Any ideas please?
Paula
Best Answer chosen by Pauline TaylorAlok Kumar (Avast)Thank you for providing screenshot Pauline,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and do a fresh installation of AVG Free Antivirus.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and do a fresh installation of AVG Free Antivirus.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.