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Topic: AVG Protection – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Sylvia GramaineSylvia Gramaine 
Hi,

I have been a long-time user of AVG (more than a decade), and have been satisfied so far with AVG products.

However, recently, a pop-up notification has been appearing, saying that "Your online security is incomplete\nInstall online security features for maximum protection".  Here is a screenshot:
Notification Screenshot
I have a separate security solution for online, so I click "No Thanks".  This closes the window, and yet it returns a few minutes later.

This is completely unacceptable.  Besides being pointless, the window disrupts any fullscreen application.  It occurred this weekend during my conference presentation, which was both thoroughly embarrassing and disruptive.

I have not been able to find a solution myself, and the consensus seems to be that:
1: General agreement that this is both annoying and unacceptable
2: The resolution by current AVG representatives has been heretofore unsatisfactory, and with any due respect, borderline incompetent.  For example, see this thread.
3: Perhaps a method of advertising that only exists in free versions.

Now, as I wrote, I have been a long-time user of AVG, and I would like to continue to be.  The problem is that this is actively damaging to the use of my computer for research.  This means that I cannot use AVG, if this continues.

I am writing to ask one question: will you please promptly remove this behavior?  If yes, then I will be able to happily continue using your product.  If not, then please tell me so in plain words so that I can uninstall AVG and seek an alternate solution.  Since it is your software, you are of course permitted to make either choice.  But I hope you shall elect to remove this notification, as I do not believe you aim to be driving away your user base.

Thank you for reading,
-S

The precise version of AVG is 2015.0.6189, and the OS is Windows 7 Professional.
Best Answer chosen by Sylvia Gramaine
Sylvia GramaineSylvia Gramaine
"If you are getting the same \"Online security\" popup from AVG then it is our legitimate business campaign and it cannot be stopped."

Alright then. Farewell, AVG. It has been a good decade or so, but it's time to call it quits. It's too bad you won't reconsider. But . . . well, I truly hope your marketing campaign works out for you somehow.

Best wishes from me and the lab,
Sylvia.
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
john smithjohn smith 
Trying to install AVG Zen
-Fed up with issues with Avast on older slow computer (XP Pro) eating up 2 much resources, slow bootup, slow Firefox bootup, too much network activity when firefox opened, no virus or spyware found with multiple searches.
-Did restore to earlier period. turned off Avast items that worked as spyware. Computer worked fine for one day until Avast did update. Then everything messed. Avast Repair fails. Could not complete restore.
-Uninstalled Avast. Downloaded AVG. Can not complete installation. Error code 0xe001d029 at end of installation.

Please help
Best Answer chosen by john smith
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello John,
We apologize, have you installed AVG program on your system?
Thank you.
Dave EdwardsDave Edwards 
Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
DAVID NICHOLLSDAVID NICHOLLS 
ATTEMPTING TO INSTALL AVG FREE 2015, I RECEIVE THE FOLLOWING ERROR MESSAGE JUST AS INSTALLATION FILES ARE DOWNLOADED: 
 
"Error loading type library/DLL (0xC007001D)"
 
I CAN WORK AROUND THIS BY INSTALLING AVG FREE V.9 WITHOUT ANY PROBLEM.
Best Answer chosen by Zbynek (AVG Technologies) 
DAVID NICHOLLSDAVID NICHOLLS
Dear Avinash ~ I am afraid to say that the two applicable download installation files AVG_Antivirus_Free_692.exe and AVG_Antivirus_Free_x86_694.exe (32 bit) on the above link: 
http://www.avg.com/us-en/download.prd-afh-free produce the same error message as posted at the very top of this thread.
However,  SUCCESS! SUCCESS!  using:
http://files-download.avg.com/inst/av/avg_free_x86_all_2015_ltst_222.exe, kindly offered by Norton Fern above and obtained from:  https://www.techmesto.com/avg-2015-offline-installer-standalone/

The installation file worked perfectly and I am now running AVG Antivirus Free 2015 (Build 6140).

Somehow, AVG, it would seem a critical "difference" has crept into some of your installation files.
John CartwrightJohn Cartwright 
Hi there like many i have upgraded to Windows 10 , but i have a problem trying to use Mail with my Yahoo account , all info is correct , But i get error 0x80072726 every time i try to look or sync with the new Mail, Can anyone help me out please. I'm a novice so need step by step tutorial to fix, Thank You.
John W Cartwright
Best Answer chosen by John Cartwright
Maxime Le DongeMaxime Le Donge
Same here. Temporarily disabling AVG kind of does the trick, it load the mails, but all attached files downloads show as failed, and won't go through. I did upgrade to 2015 just in case, to no avail.
We can't "just" disable temporarily several times a day, we're going to need a proper fix guys. As in, an update. Thanks in advance. :)
Tom WoodTom Wood 
My computer keeps dropping the firewall
Best Answer chosen by Tom Wood
Tom WoodTom Wood
Could I have this problem fixed
Diego MarcelloDiego Marcello 
Hi all

​I have system errore related to AVGUI.EXE, being moved to new version of Windows. I've followed all the instructions (remover, cancellation, re-installation). Still at the end, I receive the Error:0xC0070643 Description: Event exec_finished please get back to us, we will assist you better to fix it.

​Can someone help me?

Many thanks
Diego
Best Answer chosen by Diego Marcello
Michael BenedictMichael Benedict
Thanks Diego. for Error:0xC0070643, you can try running AVG Remover from http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIh9Vwf6qvehmwRbhQo2mKZ8jYhWRDvz2QC4zWJ3vHjKQ (http://www.avg.com/ww-en/redir?url=http%3A%2F%2Fdownload.avg.com%2Ffiledir%2Futil%2FAVG_Remover.exe&urlSec=UhT%2BBzZUdTGTfMN%2BMUDefLYjJIc5sr9PT4gwqqdOZLdqTfL1KgHh6k4Nsq3ZpPAN%2FWp9nmon7o%2BnrfxaAPzsIh9Vwf6qvehmwRbhQo2mKZ8jYhWRDvz2QC4zWJ3vHjKQ)    ---- you need to run it twice. (NOTE: after it removes the AVG prog, it will ask you to restart it, DO NOT restart the computer yet and just leave that window open and you need to run it again) Then go to programs and features, after you have run the avg remover,  arranged the programs listed by "publisher" , you will have 1or2 programs that will be left behind under AVG as the publisher, you need to uninstall this as well, once you've uninstalled it, restart your computer. After it restarts, reinstall the AVG again.

Please let us know if it will give you same error. Thanks
Dane SingletonDane Singleton 
We are a managed service provider who inherited a mess from a previous company. They were using AVG free on about 100 computers in the corporate environment. And maybe another 50ish computers with old outdated AVG versions.

We need to mass uninstall AVG. I downloaded the AVG removal tool, but there does not seem to be any switches I can use with it.

I have tried
removeavg.exe /norestart /skipask /silent /
But the normal prompt still pops up

I am not going to walk around to 100+ computers and manualy uninstall AVG. How can I get the removal tool to work on a domain wide basis on all the machines at once, silently without interupting the users?
Best Answer chosen by Dane Singleton
Dane SingletonDane Singleton

Alan, we didn't install AVG free in teh corporate environment, the previous IT guy did, we are trying to clean up his mess. And AVG support is less than helpfull with it.

FYI solved the issue myself. Posting it here for the next person, so they don't have to ask/ deal with AVG support for a simple answer

"C:\Program Files (x86)\AVG\AVG2012\avgmfapx.exe" /Appmode=Setup /uninstall /uilevel=Silent /dontrestart
Chris D'ArcyChris D'Arcy 
Brand new PC running Windows 10 64bit. Installed a licensed copy of AVG Internet Security and now get the following error:
"Firewall cannot start, because an error has occurred in communication with a driver. Please contact AVG Technical Support"
Any ideas?
PC is connected to a wired network.
Any pointers would be appreciated!
Best Answer chosen by Chris D'Arcy
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Chris,

Sorry for the inconvenience caused.
We request you to completely reinstall AVG Internet Security using the AVG remover tool.
1) To download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
Please feel free to contact us should you need any assistance.
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