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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Devid van ReeDevid van Ree 
I have internet security 2015 and Tune up 2015 for 2 laptops. Al together if i would renew it it will cost me al together with reduction a price of 82,-(81,98) euro's.

If i buy Protection and performance i pay 85,-(84,98) euros. But i get unlimeted computers for that.

But if i buy Ultimate i get it all in once unlimted computers and such and it wil cost me 70(69,99) euro's ???

So can anyone explain to me how i can switch to ultimate the easiest way and cheapest way? Cause i just dont understand why as a loyal customer i did pay 84 euros. I can renew in december so thats a half year from now. But why didnt they tell me about this? d i could have AVG Ultimate with  unlimeted PC and more Options for just simple 70 euro?. It feels i got ripped off. 

Best Answer chosen by Devid van Ree
ZbynekZbynek (AVG Technologies) 
Hi Devid,
Please accept our sincere apologies for this difficulities. I just escalated your case to Sales department they will contact you via email with personalized solution soon.
David WolfsonDavid Wolfson 
For the past few days, my AVG icon has been appearing and disappearing from the taskbar every few minutes. Does anyone know how to make that stop? PLEASE NOTE: I know about customizing settings for the taskbar. I've got mine set to "ONLY SHOW NOTIFICATIONS" for AVG, which should keep the icon hidden. I do not want to hide notifications from AVG, I just want to stop the icon from appearing and disappearing every few minutes. Also note, I've had my taskbar set this way for years and have not had this problem until a few days ago. Thank you for the help!

Computer: Toshiba laptop
System: Windows 7
AVG product: Free anti-virus
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
David, Try this.. Have a look @ this article (
AVG Guru
amanda manningamanda manning 
want telephone support as soon as possible as have paid for full protection on computer which is beyond repair and I need help to cover this pc/laptop. Please give me telephone help as needed NOW tankyou.

Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Amanda, You've actually posted your query in the wrong area! It should have been located here (!/feedtype=RECENT&dc=Windows&criteria=ALLQUESTIONS). Have a look @ this article ( from the correct area. Telephone support....
US & ROW: +1 877 469 8630 (tech support)
UK: +44 (0)800 085 3496 (tech support)
AVG Guru
Diana DickoverDiana Dickover 
Every time I try to download AVG Internet Security I get the error message saying "waiting for watchdog service start failed". Error code 0xC0070643 MSI action failed. Could someone kindly explain to me why I can't download this program and how to resolve the problem?
Best Answer chosen by Diana Dickover
Alan BinchAlan Binch
Diana, Prior to attempting to install AVG have you previously used an anti-virus program on this system?.. Have a look @ this link (
AVG Guru
Martin BirdMartin Bird 
Hello mates, gals,

About an hour ago my AVG Antiviruss Free 2015 was working just fine when suddenly all the components changed their status from "Active" to "Unknown". I can still see that AVG is trying to turn them on, so it flickers from active to unknown every once in a while, but without success. Windows itself keeps spamming "Turn on the AVG" every 5 seconds, but when I press on the popup it asks me if I want to open up "avgwsc.exe" even though it doesn't work either.

At first I tried to contact the customer support through the chat, but for some reason it just redirects me to ""  ... so basically, doesn't work. That's why I'm asking the forum.

My computer/OS specifications (just in case):
OS: Windows 7 Ultimate (Service Pack 1), 64 bit
Ram: 4 GB (DDR2)
Processor: AMD Athlon 64 X2 Dual Core 6000+  3.10 GHz
Graphics: NVIDIA GeForce GT 220 (Internal: GT215)

Best Answer chosen by Martin Bird
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Martin. I suggest you to try Repair of AVG after that restart your system once. Please follow the instructions mentioned in the following link .

Please feel free to contact us should you need any further assistance.
Carl LaydenCarl Layden 
My screen displays an AVG instruction ~ please click 'Relaunch Browsers' to apply your security settings. Upon following instruction, a sub-screen(?) in the RHS Bottom corner displays a scrowling series of bars (progress expression) which just continues in a 'loop'. The sub-screen instructs 'to wait"; 12 hours plus and sub- screen persists. A re-boot does not remove sub-screen which occupies about 20% of the total laptop screen area. I have reinstalled AVG 2015 and still sub-screen persists. How do I remove this subscreen? Please excuse my termonology!  Cheers / Carl
Best Answer chosen by Carl Layden
ZbynekZbynek (AVG Technologies) 
Hi Carl,
Did you send diagnostic output, because I can't find it in our system.
Paul DoddPaul Dodd 
As often happens AVGs update screwed things up. I've fixed that now but notice that AVG Online Shield Service is running. This is odd as I'm running the free version and have never installed any of the on-line components or trialed the full version of AVG.

I can't see any option in the AVG options to disable it (probably because I never eneabled it in the first place) so would just deleting the service from Windows manually cause any problems?
Best Answer chosen by Paul Dodd
Alan BinchAlan Binch
Paul, Try this.. Have a look @ this article (
AVG Guru
Best Answer chosen by Petr Jezek (AVG Technologies)
Adam SaeedAdam Saeed
Hi Kenza,

Thanks for helping solving my issue regarding the delivery promptly. Now the case is closed.

Wish you and Alan and AVG a great summer & all success!

A happy & satisfied  customer
Sanmugam RamalingamSanmugam Ramalingam 
Hi, I am using AVG free.
Windows security center shows malware protection is turned off and to check settings.
Further, virus protection 
AVG is turned off
Best Answer chosen by Zbynek (AVG Technologies) 
Sanmugam RamalingamSanmugam Ramalingam

Hi Alan and the others who posted solutions to my question, thank you.
Along with the windows security center/AVG problem, I also found that the 
computer network and sharing center was alo not responding, further although the computer was connected to the internet the internet tray icorn was showing that it was not connected.
Network and sharing center freezes, server execution failed
 after checking for the above symptoms on google came across the following answers

Network and sharing center freezes, server execution failedby guest » Mon Dec 10, 2007 9:00 pm
> This reply corrects the command to fix this problem and also provides 
> all the steps necessary to run it. 

> 1. Restart Vista. 

> 2. After your computer's BIOS screen ("press F2 for Setup," whatever) 
> displays, keep pressing F8 until you see Vista's startup options screen. 

> 3. Run "Safe Mode with Command Prompt." 

> 4. At the Safe Mode command prompt type 

> net localgroup "Administrators" "Local Service" /add 

> and then press ENTER. 

> You should see a "The command completed successfully" message. 

> 5. Type 

> exit 

> and then press RETURN. This closes the command window. 

> 6. Restart Vista. 

> 7. When Vista has restarted, log in and try to display the Network and 
> Sharing Canter. On this laptop, that command fixed the problem 
> discussed in this thread: Now its wireless adapter icon reflected its 
> connection to the world, and the Network and Sharing Canter opened, 
> populated, and displayed the system's network connections as expected. 

> Notice in the command statement that it's not "local host" but 
> "localgroup." (If you execute the command as it was originally posted, 
> you receive an error message that clues you in on that by listing the 
> top-level syntax of the net command. The only option that starts with 
> "local." is "localgroup.") As musicians say on experiencing an epiphany 
> in the string section, "Viola!"  
> Best regards,  

a,    Press Windows Button + R to open the run box.
b.    Type in cmd and hit Enter.
c.    Execute the following command

net local group "Administrators" "NT Authority\Local Service" /add 

Problem solved and the computer is back to normal
Thank you
Barbara RitchieBarbara Ritchie 
I have been using AVG's free version of Internet Security. Earlier this week, I had a virus that disabled that service. I then installed the trial version, which also allowed a one-time tune-up. As far as I can tell, the virus is gone. When my trial expires in 21 days, I cannot afford to buy a paid subscription. I'm 73 years old and living on Social Security--lost my pension money that was tied up in a house I had to walk away from in the housing crash--plus grocery money from my son. 

I fear that when my trial expires my computer will be attacked before I can re-install the free version of Internet Security. Will I be offered that option before I'm left without protection?
Best Answer chosen by Zbynek (AVG Technologies) 
Alan BinchAlan Binch
Barbara, Have a look @ this article (
AVG Guru
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