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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
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  • (MS) Miloslav Serba
Dave EdwardsDave Edwards 
Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
John CartwrightJohn Cartwright 
Hi there like many i have upgraded to Windows 10 , but i have a problem trying to use Mail with my Yahoo account , all info is correct , But i get error 0x80072726 every time i try to look or sync with the new Mail, Can anyone help me out please. I'm a novice so need step by step tutorial to fix, Thank You.
John W Cartwright
Best Answer chosen by John Cartwright
Maxime Le DongeMaxime Le Donge
Same here. Temporarily disabling AVG kind of does the trick, it load the mails, but all attached files downloads show as failed, and won't go through. I did upgrade to 2015 just in case, to no avail.
We can't "just" disable temporarily several times a day, we're going to need a proper fix guys. As in, an update. Thanks in advance. :)
Frank AdomshickFrank Adomshick 
Hello,  I have one computer that is no longer able to connect to the internet.   I want to try and use AVG 2014 Free version on it.  Can I copy the install file from my other computer on to a thumb drive/memory stick or even a cd to use for installation on my computer that does not connect to the internet?

Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Frank, You actually need to copy & install either the 32 or 64bit file from this link ( Also if you're not sure about 32 or 64 bit on the non-internet computer system have a look @ this link ( You can then copy & install manually update files to keep your AVG updated.
Peter JacksonPeter Jackson 

For some weeks now I have been frustrated by the regular appearance of the AVG Adware Generic_r.AIG warning. This problem still persists.

This morning when I visited the AVG Security interface I was told:

You are not fully protected.

Web - partially protected.

Online Shield not protected.

Email partially protected.

Email scanner not fully functional.

Firewall not installed.

Identity not installed.


The Fix Now button did nothing to rectify the situation.

A check of the reports reveals that an update was successful at 8:34 am this morning. (Monday)

 I have been unable to connect to AVG technical support for weeks.

 Please assist.

Best Answer chosen by Peter Jackson
ShriThillakShriThillak (AVG Technologies) 
Hello Peter, I profusely apologize for the inconvenience caused to you. Please do not worry. We would certainly resolve that for you. I have sent you an email that would contain the link to connect to our remote experts who takes care of the virus issues. Please check in your spam or junk folder if you did not receive in your inbox. Thank you.
Robert WilsonRobert Wilson 
I recently renewed my Internet security Suite. On the first and subsequent updates, even though the update is shown as successful, I keep getting the following message in red letters "You are not fully protected !  UpdateManager: general error"
I'd appreciate any ideas on how I can correct this issue.


Best Answer chosen by Jan (AVG Technologies) 
Kenza CohenKenza Cohen
A very Good Evening to you Robert!
I have done some digging and this error is normally caused by either .net framework or Windows Installer Problems so lets cover all of the bases so we can get you back to normal.

Fixing Windows Installer
Note that this method requires using the registry editor in Windows. Modifying the registry can cause problems to Windows. I Recommend you Backup the registry before making any changes.
  1. Click Start > Run and then type regedit.exe. Hit the OK button to open the registry editor.
  2. In registry editor, navigate to HKEY_LOCAL_MACHINE\SoftwareMicrosoft\SQMClient\Windows\DisabledSessions
  3. In the right pane, delete all registry string data except the default string. The image below displays what you should see after deleting the registry strings for the DisabledSessions key. Note: Do not delete anything at the left pane and do not delete the DisabledSessions key.
User-added image
Fixing .Net Framework

Some software programs use Microsoft .NET Framework and if there are corrupted files, you need to repair the .NET Framework: I Know it is a bit long winded but that should sort out your problems, if you get stuck or need a bit of extra help feel free to reply.

Good Luck and let me know how you get on!


Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Jayne, Cannot update.. Have a look @ this article ( Cannot remove AVG 2014 Free.. Have a look @ this link ( If you're not sure about 32 or 64 bit on your system have a look @ this link (
AVG Guru
James HustonJames Huston 
I have received an email with an attachment. When I try to open the attachment I get a message "Your security settings do not allow this file to be downloaded."
The sender is known to me.
What do I need to do?
Best Answer chosen by James Huston
James HustonJames Huston
AVG Internet Security
Florence BivensFlorence Bivens 
“I have tried to update AVG. Pop Up says I must Close : > AVG drive defrag backend ?? what & where?? Don't know what this is, or where to find it. Help Help Help ... Thanks in advance for any help... ~ flo”
Best Answer chosen by Petr (AVG Technologies) 
Florence BivensFlorence Bivens
Hey, Kev .. can't explain how/what or why .. but just this morning ... it worked!! Have ignored problem since I posted my problem .. was operating without the update. This morning, I did as my son tells me to do ever so often. Shut down the computer. Waited couple minutes did restart .. then shut down again.. then another restart. He explained to me that the computer does it's own 'tightening up' internally . He compared it to tightening up the sheets, military style (He was Air Force.. mow a Bio Med tech, pretty computer smart (I am not). Anyway... next I checked for  updates... Windows was fine, Chrome was fine ... Under the "All Programs" I clicked on AVG 2014. It said update available .. I hit update, followed instructions and Eureka!!! AVG updated ... and without that message I was getting when I first tried.

Hope this works for you. Oh, nothing else was open... just the screensaver and icons, right after restart.

~ flo
John TsopanoglouJohn Tsopanoglou 
I purchased AVG Internet Security 2015, 1 computer (1 year).  Invoice date: 12-2-2015. In the beginning everything was OK. After a few days it doesn’t work.   With red letters is written: You are not fully protected. Computer not protected. Web partially protected. Identity not protected. Email protected. Firewall Active. Also computer scan is not working. I tried the button “”Fix Now”” and the following message appears:   “”Could not finish automatic state repair. We weren’t able to fix one or more components””.  I can send you a screenshot if you want. Please send me your e-mail address.  I don’t know what to do because I am not at all proficient on the PC nor can I handle any complex remedies. In your “”Payment Information”” it is written: “”If you are unsatisfied with your purchase you can claim a full refund within 30 days by contacting customer service””. So is there some simple solution for me? For example, can I remove this software and download again AVG Internet Security with the same license number? Something else also simple? or is it better to claim a full refund? I cannot use your chat room so if you have any simple solutions please answer to me here or in my e-mail address.   Please let me know and I’ll look forward to hearing from you. Thanks. (Please ignore any errors that you may find in my letter). 
Best Answer chosen by Jan (AVG Technologies) 
Alan BinchAlan Binch
Eugeny E.Eugeny E. 
Добрый день... Как самому просканировать с помощью AVG память и запущенные процессы?
Best Answer chosen by Petr (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Eugeny,
Any scan with chosed Scan system environment (it is set by default)
at the beginning of the scan, the Windows Registry and processes running in the computer memory should be scanned, too.
They are scanned after every update.
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