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Topic: AVG Protection – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Russ RussellRuss Russell 
I'm a longtime subscriber to AVG Ultimate. Why am I being asked to purchase the Anti Tracking tool? Shouldn't this "internet security" app be included with my "Ultimate" subscription?
Best Answer chosen by Russ Russell
BalasubramanianBalasubramanian (Avast) 
Hello Robert,

Yes, AVG Internet Security is included in AVG Ultimate package.
However, AVG Anti-Track is a different product which will stop tracking and give you real privacy.
To know more about it, check this https://www.avg.com/antitrack official website.
Thank you.
Saad MalikSaad Malik 
Is there a way to temporarily turn off virus scanner only, not the firewall?
Best Answer chosen by Saad Malik
AvinashAvinash (Avast) 
Saad,

The On/Off button in AVG task bar icon will disable all AVG components. To disable individual components, please follow the steps provided by Balasubramanian S in his post.
Lisa CorbinLisa Corbin 
1. Internet Security:  When I launch AVG Internet Security, it shows RED on "computer update required" and when I click that box, it pops up with "Antivirus update is required." When I click fix now button, and yes to allow, I get popup:  "update completed successfully."  But everything is still RED.  Is it updating?

2. Driver Updater: Keeps telling me my driver is out of date for Realtek HD Audio and tries to force me to purchase update. But when I check my device manager, there's no yellow indicator to confirm the AVG assessment.  Are they just trying to sell me something I don't need?

I really want to be able to trust this company, but I'm becoming skeptical. been a customer for many many years over 5 computers since day one. 
Best Answer chosen by Lisa Corbin
Ken JacksonKen Jackson
Seems like several people are reporting the same problem  over the last couple of days...
http://www.joroco.plus.com/images/avg_fault1.jpg
Pauline TaylorPauline Taylor 
Hi
I keep getting the message "you are not protected" in red on AVG free - there is also a cross through the Icon. I have reinstalled it but its the same. I have also repaired it twice.
Any ideas please?
Paula
Best Answer chosen by Pauline Taylor
Alok KumarAlok Kumar (Avast)
Thank you for providing screenshot Pauline,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and do a fresh installation of AVG Free Antivirus.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
Patricia VieraPatricia Viera 
Tried running a scan, AVG will not open at all. Tried to open as administrator, still isn't opening. I will not be signing back on this computer until tomorrow PM. I have paid full version AVG !!!!!
Best Answer chosen by Patricia Viera
Vishnu VardanVishnu Vardan (Avast)
Hi Patricia,

We will help you to get this issue resolved.

We suggest to repair the AVG Internet Security application by referring to this article, then try to open the AVG internet Security application and see if it works.

Please let us know the status of the issue to help you further.

Thanks,
Vishnu Vardan
Alex NichollsAlex Nicholls 
I get a threat secured about once an hour - it's the same threat day in day out with the same message.. and it's DRIVING ME MAD
Best Answer chosen by Alex Nicholls
Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
Frans KruftFrans Kruft 
Hi My avg internet security says I am fully protected, but the hacker attack says I have to put on enhanced firewall. This does not work.. But going through settings components it says my enhanced firewall is on. I notice the last couple of days a lot of blocked items in the logs. Can you help please. Thanks Frans.
Best Answer chosen by Frans Kruft
Alok KumarAlok Kumar (Avast)
Hello Frans,
I understand the inconvenience caused. Could you share a screenshot of your AVG Internet Security User Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Nate WuNate Wu 
AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate Wu
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
Nico VedderNico Vedder 
AVG gives warning. The virus definitions have expired. I have tried to upload new definitions. The upgrade dated is correct but the warning remains. What to do?
Best Answer chosen by Nico Vedder
Alok KumarAlok Kumar (Avast)
Hello Nico,
I'm sorry to hear about this. Please share a screenshot of the AVG warning message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
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