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Jack HoffmannJack Hoffmann 
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Best Answer chosen by Jack Hoffmann
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Jack,
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.

Thank you for understanding.
Rosie PereraRosie Perera 

AVG keeps blocking a connection to ap.lijit.com or ce.lijit.com because "it was infected with URL:Botnet". I have not intentionally gone to that domain name, but I get this message quite frequently when visiting a bunch of my usual trusted websites. It apparently is some adware that has injected itself into other sites, if my googling informs me correctly. I'm glad AVG is protecting me from it, but it's getting annoying to have this popup coming up so frequently. I don't even know what sites are causing this to come up, since it pops up randomly so frequently.

Is this a known/common threat? Has anyone else seen it? Should I be trying to notify the websites in question that they are infected with it? I don't go exploring dangerous areas of the web or clicking on links to unknown sites. It's just coming up in the course of my normal business/research use of the web. Checking the news, travel arrangements, etc.Error message that says "Threat secured. We've safely aborted connection on ap.lijit.com because it was infected with URL:Botnet" Code at the bottom: 3b56942f20c4/2022-07-29T20:29:32.562Z

Best Answer chosen by Rosie Perera
Lathika RavindraLathika Ravindra (Avast)
Thank you for writing us back, Rosie.
It seems that the detection is correct and AVG is currently looking into this issue.
We will escalate this case to our higher team to a get a fix, for doing that we need to collect AVG logs from your PC.
We will send an email stating the logs collecting steps, please refer it and revert us back.
Thank you and keep us updated.
vince sodinivince sodini 


the last few major AVG updates have been a pain, the new fetures in the firewall or lack there of is garbage and horrable, 

it blocks all my local traffic between systems, im haveing issues keeping shared drives active, 

it wants to keep blocking my NAS drive and server shared folders/maped folders 

its blocking my printer now as well, 

its also still blocking a few of our systems that use CNC equipment, and keeps altering the connection or just blocking it , 

i only have about 20 systems on this network 


this is utter bullshit, 


ive gone through all the settings on all the systems,  what i get to work for the mapped drives is , 

i turn off the firewall,  make the mapped folders, then i go to exceptions on the main Paige, then i exclude the newly created shares,    then i turn the firewall back on , and they stay, even after restart, 

but my printer and other CNC connections do not, 

also i get blocked just dialing my server , 


ive sold AVG products retail for almost 5 years,  i am verry verry familiar with the products, 

i would just turn the stupid fucker off, but now it makes everythign red and the employees get nervous and click fix it becasue they cant leave well enough alone or better yet when the program update goes through it bumps the settigns and halters production

, and my shit screws up between 20 god dam systems every day, 

my employeer has already told me to look for other software, im looking in to avast now, becasue it is now AVG's parent company,    

is this why the new versions suck ? are they just running it into the ground? 

what was wrond withthe old setup for the firewall, and why can i not just turn that feture off all togeather without seeing red flags and getting email notifications? 


this is a bullshit ass closed loop   and im starting to feel AVG can no longer meet our needs, i cant even tally the number of nam hours this has caused me recently since the update, 

and AVG is startign to become a diminishing return for us, and is no longer "cost effective" if its halting production,   when things use to just work, and the settings use to be there that now are not apparent at all, and what does resembel it ,  doesnt work apparently 


now im done with the rant, 


what can i do in the new firewall, to allow my printer to stay connected, and my other network attached devices, ? 

if this cant be done reasonably , considering there was no other main changes other that, simple driver updates, ie printer,    if not then im shit canning AVG all together, and requesting a refund on my multi licence subscription , 

there is no need for this kind of software behavior, unless you want to loose customers  


Best Answer chosen by vince sodini
Akash ChandaAkash Chanda (Avast)
I sincerely apologize for the difficulties you are currently experiencing.
I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.

Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.
Gert JobGert Job 
Continued AVG Alerts regarding exposure of IP address & activities on line even though I bought apps
Best Answer chosen by Gert Job
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Gert,

We understand your concern.

Please accept our apologies for the inconvenience caused.

We could see that you are getting campaign popups to purchase the other AVG products. Please follow the steps in the article and disable the privacy settings https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus

Let us know, if you need further help.
Colin RobertsColin Roberts 
Hello my friends once again!

Can you assist me please?
Whenever I log on my pc my AVG VPN is already on making it very slow to get online.

I dont have it set to "Automatically start on log on", and I would like it to not start on auto..can anyone tell me what to do please?
Thanks very much

Best Answer chosen by Colin Roberts
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Colin, 

We understand your concern.
The slowness with internet speed with VPN turned on is an expected behavior.
This is because VPN encrypts traffic and data before sending it to a server.
Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
You can change the location in AVG Secure VPN and check whether you could see a change in internet speed.

And to turn off the 'Auto Connection':

Open AVG Secure VPN and go to ☰ Menu ▸ Settings.
Select the Network Security tab in the left panel, then tick the box next to Automatically when connected to the Internet.
Nate WuNate Wu 
AVG UI Fails to load after updating to Windows 10 April update. I have restarted my computer and followed the troubleshooting steps it still fails. I have even reinstalled AVG and problem still happens...
Best Answer chosen by Nate Wu
Nate WuNate Wu
Thanks for all the help, but the only solution to my problem was that I restarted my PC this morning and AVG SUDDENLY decided to work again... Thats weird, maybe a windows update fixed it?
jacques cappoenjacques cappoen 
i pay two times this year wat can i do 
Best Answer chosen by jacques cappoen
Alok KumarAlok Kumar (Avast)
Hello Jacques,
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
John SteffensJohn Steffens 

Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?

I go there about once a week and it seems as though this always always presented.

Today, the ONLY thing that was up dated was virus definitions.

This is really annoying that I always have to restart.

Best Answer chosen by John Steffens
Priyanga SekarPriyanga Sekar (Sitel)
John, reinstallation always resets your software configuration by fixing or replacing program files which may be out of date, corrupted, or missing. This is why we suggested to re-install the product. 
1. Yes, the settings will not revert back if we reinstall the product. 
2. Unfortunately, there isn't any option to recover the settings configured in AVG TuneUp program.
3 & 4. The revamped version of AVG TuneUp 19.1, you can follow the steps as my colleague (Dinesh) stated earlier to install the product. 
You can find an option to edit your post nearby your reply. 
Thank you. If we can be of more help, please never hesitate to let us know.
Carol KershawCarol Kershaw 
I have removed Tune up and do not want to buy it . How do I stop the payment?
Best Answer chosen by Carol Kershaw
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello Carol,

We are sorry to know that you do not wish to continue using the AVG TuneUp
Please be noted that the auto renewal is already cancelled.
I can assure you that you will not be billed for the renewal .
Thank you.
Maggie MalMaggie Mal 
When I open up my I/Net Security it comes up with
This is very embarrassing
Your protection is running, but the UI is having a really bad day
["undefined", "module", "main layout". "view", "default"]
What is going on?
I tried ringing the Support Number of 1800 429 319 but it is SHUTDOWN due to Coronavirus situation.
Best Answer chosen by Maggie Mal
Maggie MalMaggie Mal
Just managed to open up the AVG icon ok so following through with Update given.  Hopefully will fix it.Thanks.
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