Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.
My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too.
I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly.
Thanks in advance,
Recently, I had to restore my computer to a state almost two years earlier, to recover from a major systerm crash. At the time, I had Cloudcare, and later had a one-year subscription to AVG Family Safety which expired in June of this year. As far as I can tell, currently neither Cloud Care or Family Security are present on my Programs list, however the Bsecure Endpoint Security program still remains.
When the message appeared today, and blocked internet access, I was able to do a normal Systems Restore to a point two days earlier.
Can you please send me instructions on how to remove whatever is remaining on my system that would case that error message to appear and lock up my internet? Thanks