Topic: Other AVG Products – AVG Support Community
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Mike Phelan Advertising
Please tell me how to stop advertisements appearing on the AVG Internet Security user interface.
At the moment AVG/Avast are trying to sell VPN to users, most of whom do not need it if they use sensible security security measures. Just stop it will you or provide a system to disable your adverts.
At the moment AVG/Avast are trying to sell VPN to users, most of whom do not need it if they use sensible security security measures. Just stop it will you or provide a system to disable your adverts.
AVG Secure VPN (60-day Trial)
I have just installed Secure VPN, but I am confused, it said 60 Free Trial, yet when I logged in today it said tree trial expires in 29 days? I thought it would not expire till June, but it's looking more like the 19th of May, so I am really confused by this, do I got a 60 day trial or just 39 days?
Best Answer chosen by Tom DalyAlok Kumar (Avast)Hello Tom,
I understand the inconvenience caused.
You have AVG Secure VPN (60 days trial), which will expire on 6/20/2018. Could you share a screenshot of the AVG Secure VPN user Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I understand the inconvenience caused.
You have AVG Secure VPN (60 days trial), which will expire on 6/20/2018. Could you share a screenshot of the AVG Secure VPN user Interface to assist you further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Best Answer chosen by Jonas HanssonSreedevi Padmakumar (Avast)Hello Jonas,
Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well.
Please feel free to contact us for any further assistance.
Thank you.
Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well.
Please feel free to contact us for any further assistance.
Thank you.
Chloe Chapman License Error
Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.
My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too.
I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly.
Thanks in advance,
Chloe.
Best Answer chosen by Chloe ChapmanAvinash (Avast) Hello Chloe,
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
Best Answer chosen by Richard MarshRichard MarshDid you reasearch along the latest response and find a solution/work-around. Thanks for the guidance
AVG Driver Updater
Once one has paid to register the Updater, is further payment required for any of the divers drivers,
Best Answer chosen by Geoffrey Beresford Hartwell-980888528 (Avast)Geoffrey,
Do not worry, drivers themselves will not ask for payment.
Do not worry, drivers themselves will not ask for payment.
Alexis Girardi Questions about AVG Rescue CD
Hi everybody
I am currently working on a benchmark of bootable Anti-Virus tools.
In order to make a ranking of the different solutions, I have some questions about AVG Rescue CD :
- Can this AV boot with UEFI? Or should I boot in legacy mode?
- Is this AV compatible with Bitlocker? Encrypted hard drive? (i.e. can I enter my decryption key in the AV tool in order to decrypt for scan)
- Which type of detection? Signature based, behavioural, uploaded on cloud ...
- Can I update this AV on another computer than the infected one?
- Do you have some figures on scan efficacity?
- How long did it take to make a scan? (in average)
- Does this AV scan only for viruses or it scans for other malwares (eg. rootkits, adware, spywares, ...)?
Thank you for you answers!
I am currently working on a benchmark of bootable Anti-Virus tools.
In order to make a ranking of the different solutions, I have some questions about AVG Rescue CD :
- Can this AV boot with UEFI? Or should I boot in legacy mode?
- Is this AV compatible with Bitlocker? Encrypted hard drive? (i.e. can I enter my decryption key in the AV tool in order to decrypt for scan)
- Which type of detection? Signature based, behavioural, uploaded on cloud ...
- Can I update this AV on another computer than the infected one?
- Do you have some figures on scan efficacity?
- How long did it take to make a scan? (in average)
- Does this AV scan only for viruses or it scans for other malwares (eg. rootkits, adware, spywares, ...)?
Thank you for you answers!
Best Answer chosen by Alexis GirardiAlok Kumar (Avast)Hello Alexis,
Thank you for your patience.
AVG Rescue CD (https://support.avg.com/SupportArticleView?l=en&urlName=How-to-use-AVG-Rescue-CD&supportType=home) is very old and not maintained so we recommend it's usage only if none of the other methods worked.
You can find your answers below:
- Can this AV boot with UEFI? Or should I boot in legacy mode?
-- Legacy mode should be used.
- Is this AV compatible with Bitlocker? Encrypted hard drive? (i.e. can I enter my decryption key in the AV tool in order to decrypt for scan).
-- It's not compatible.
- Which type of detection? Signature based, behavioral, uploaded on cloud.
-- Signature based.
- Can I update this Anti-Virus on another computer than the infected one?
-- Update files can be downloaded on any device but have to used on the device which is performing scan.
- Do you have some figures on scan efficacity?
-- The details we received was not enough for us to understand the quesion.
- How long did it take to make a scan? (in average).
-- Depends on number of files, HDD and CPU speeds - can be anywhere from few minutes to many hours.
- Does this AV scan only for viruses or it scans for other malwares (eg. rootkits, adware, spywares, ...)?
-- Everything is scanned, however e.g. rootkits may not be visible if OS is not running.
Best regards,
Alok.
Thank you for your patience.
AVG Rescue CD (https://support.avg.com/SupportArticleView?l=en&urlName=How-to-use-AVG-Rescue-CD&supportType=home) is very old and not maintained so we recommend it's usage only if none of the other methods worked.
You can find your answers below:
- Can this AV boot with UEFI? Or should I boot in legacy mode?
-- Legacy mode should be used.
- Is this AV compatible with Bitlocker? Encrypted hard drive? (i.e. can I enter my decryption key in the AV tool in order to decrypt for scan).
-- It's not compatible.
- Which type of detection? Signature based, behavioral, uploaded on cloud.
-- Signature based.
- Can I update this Anti-Virus on another computer than the infected one?
-- Update files can be downloaded on any device but have to used on the device which is performing scan.
- Do you have some figures on scan efficacity?
-- The details we received was not enough for us to understand the quesion.
- How long did it take to make a scan? (in average).
-- Depends on number of files, HDD and CPU speeds - can be anywhere from few minutes to many hours.
- Does this AV scan only for viruses or it scans for other malwares (eg. rootkits, adware, spywares, ...)?
-- Everything is scanned, however e.g. rootkits may not be visible if OS is not running.
Best regards,
Alok.
Lauris Zgirskis AVG Anti-track activation code
AVG anti-track says my activation code is already used,but it doesn't activate the product. It says i have trial version.
Best Answer chosen by Lauris ZgirskisShankara Moorthy (Sitel)Lauris, The issue should be already resolved after you enter the activation code now. Please restart the computer once and chcek if the program asks for code again.
David Griffith AVG Driver Updater Installation Error "The subject is not trusted for the specified action"
Hello, No doubt this gets asked occasionally but not an error I've met before.
I have AVG Driver Updater with multiple licenses as I look after my own computers, those of my children and also my aged mother in law... She has a new laptop so I installed AVG Ultimate on it - NO problem whatsoever... BUT when I came to install AVG Driver Updater I keep getting this error message coming up... Is it linked to the fact that her laptop is Windows 10 and the rest of my charges are on Windows 7?
Many thanks
David Griffith
mr*********@gmail.com
I have AVG Driver Updater with multiple licenses as I look after my own computers, those of my children and also my aged mother in law... She has a new laptop so I installed AVG Ultimate on it - NO problem whatsoever... BUT when I came to install AVG Driver Updater I keep getting this error message coming up... Is it linked to the fact that her laptop is Windows 10 and the rest of my charges are on Windows 7?
Many thanks
David Griffith
mr*********@gmail.com
Best Answer chosen by David GriffithAlok Kumar (Avast)Hello David,
I understand the inconvenience caused, let's work together to fix this issue.
There is no problem with AVG Driver Updater on Windows 10 computer.
I request you to click here to download AVG Driver Updater installer. Run the downloaded file and install AVG Driver Updater. After that, please open the installer AVG Driver Updater > Support > Enter registration key to activate it.
Regards,
Alok.
I understand the inconvenience caused, let's work together to fix this issue.
There is no problem with AVG Driver Updater on Windows 10 computer.
I request you to click here to download AVG Driver Updater installer. Run the downloaded file and install AVG Driver Updater. After that, please open the installer AVG Driver Updater > Support > Enter registration key to activate it.
Regards,
Alok.
Lauris Zgirskis AVG Anti-track refund
Hello. I want a refund for AVG-Antitrack. This software isn't ready for sale, I reported many problems,and they are not fixed. I'm tired all of this,so I want refund. I'm sorry, but I waited 2 months.
Best wishes,
Lauris.
Best wishes,
Lauris.
Best Answer chosen by Lauris ZgirskisDinesh Krishnan (Foundever)Hi Lauris,
This isn't the experience we want you to have. Please accept our apologies for the inconvenience caused.
Upon checking our records, we see that you've experienced issues with AVG AntiTrack in the past & we're unable to fix them when you reached us.
Hence, as requested, we've initiated the refund process & an email confirming the same has been sent to you.
For further queries, feel free to write back to us.
This isn't the experience we want you to have. Please accept our apologies for the inconvenience caused.
Upon checking our records, we see that you've experienced issues with AVG AntiTrack in the past & we're unable to fix them when you reached us.
Hence, as requested, we've initiated the refund process & an email confirming the same has been sent to you.
For further queries, feel free to write back to us.
Thank you for reaching out to us with your concerns. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience. You can disable the ad pop ups appearing in system tray but the Secure VPN pop ad on AVG Internet Security interface can not be disabled.
However, we will take this as your valuable feedback and pass it up to our developers.