Home Support



Select your language:

Topic: Other AVG Products – AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Chloe ChapmanChloe Chapman 

Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.

My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too. 

I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly. 

Thanks in advance,


Best Answer chosen by Chloe Chapman
AvinashAvinash (AVG Technologies) 
Hello Chloe,
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
brian brianbrian brian 
the previous years I have bought a licences for my three computers in each case there was nearly a month to go on the existing license so enter new licence number and the licence starts from today even though there is still a month to go on the licence this has happened everytime and must have lost  at least 6months. I have my email address and these products registered every time I try to log in I am refused when I eventually get logged in it shows no products purchased. I buy my products from a repuable reseller and get a sales code and avg gives me a licence code by return email, why do these products not show. At the moment I have six different licences on three computers
Best Answer chosen by brian brian
brian brianbrian brian
Everytime I use AVG it says flashing in red please renew your licence to keep your system protected even though there is nearly a month left. Is this so that I will renew early and therefore your profit margin will increase, do you not earn enough without being dishonest, dishonest yes that is what it is. Then its ok because having asked the question you dont tell me but PLEASE BE INFORMED .........has the tone of a n official court summons about it. No this does not make it ok and I am not PLEASED to be INFORMED this is a maketing ploy to make more profit. I do wonder how much profit has been made out of this. Hope you do not mind me reposting this on a few sites?
Best Answer chosen by Petr Jezek (AVG Technologies)
Tom SeipertTom Seipert
Thank you for the response.  I am very happy with the Privacy feature and ad blocker part of the product. It has speeded up my enjoyment for 'the various websites immensely especially Fox News.  I do not think I need addtion AD B;ocking software at this time and thanks for helping me understand the differneces.  Great product!
William OsbornWilliam Osborn 

Recently, I had to restore my computer to a state almost two years earlier, to recover from a major systerm crash. At the time, I had Cloudcare, and later had a one-year subscription to AVG Family Safety which expired in June of this year. As far as I can tell, currently neither Cloud Care or Family Security are present on my Programs list, however the Bsecure Endpoint Security program still remains. 

When the message appeared today, and blocked internet access, I was able to do a normal Systems Restore to a point two days earlier. 

Can you please send me instructions on how to remove whatever is remaining on my system that would case that error message to appear and lock up my internet?   Thanks

Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
William, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3neAAC).
AVG Guru
roland wilsonroland wilson 
how do I stop pop ups in lower right side of screen
Best Answer chosen by roland wilson
AvinashAvinash (AVG Technologies) 
Hello Roland.
Thank you for contacting us. Are you receiving the pop ups from AVG? May I know if you have installed any trial version of AVG on your PC? If you can, please share a screenshot ( http://avgclick.me/createascreenshot ) of the pop ups you are receiving. Thank you.
Carole AshworthCarole Ashworth 
Can't find an answer to the following question anywhere else - does anyone know...? 
AVG PC TuneUp® 2015 1-year subscription  = currently £22.49
Is this annual fee for installation on one computer only, or would it be available to install on 2 computers?
(My PC and Laptop already both covered with AVG Internet Security programme = pay for 2 computers)
Best Answer chosen by Carole Ashworth
Alan BinchAlan Binch
Carole, Have a look @ this webpage (http://www.avg.com/ww-en/avg-pctuneup). Click on 'More Options' & you'll see all the various alternatives available.
AVG Guru
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Neil, Unfortunately No!.. Have a look @ this link (https://support.avg.com/answers?id=906b0000000D5bpAAC).
AVG Guru
Constance RossConstance Ross 
I bought this in October, 2016 -- the download has been deleted from my computer. Where can I get the download again?
Best Answer chosen by Constance Ross
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Constance,
You can click on this link http://support.avg.com/SupportArticleView?urlname=Download-Install-and-Activate-AVG-Driver-Updater for the steps to download, install and activate the AVG Driver Updater in your computer. If you still have any issue, please let us know and we will assist you further.
Thank you
Ben FalconerBen Falconer 
I have been using AVG Internet Security for years and recently started using AVG Safe Surf on my home PC without any issues.
Is it possible to use AVG Safe Surf on my wireless modem and / or Sony PlayStation 4? If so, how do I do that?
Best Answer chosen by Ben Falconer
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Ben,

Sorry, you can't install AVG Safe Surf on a Wireless Modem device or on PlayStation.
It can be installed only on PC's that runs on Windows Operating System.
Thank you.
Ask a question