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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Jonas HanssonJonas Hansson 

I am using CCleaner (Pro) as cleanup for my system. Is Tuneup better?

Best Answer chosen by Jonas Hansson
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Jonas,
Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well.
Please feel free to contact us for any further assistance.
Thank you.
Chloe ChapmanChloe Chapman 

Hello, I've recently started receiving an error message in regards to my product (owned since Jan) claiming that I have a License Error and that I need to re-enter a license in order for it to work again. However I own AVG Ulitmate which after re-checking the product states it doesn't require a license number. But because of this error message I can't even go into AVG to re-enter my log in details to attempt to override whatever is going on.

My father is also connected to the same AVG account and so far has had no issues with his own protection on his machine so i'm weary to mess around with stuff I don't fully understand if there's a chance it could mess up his protection too. 

I'm not very tech savvy but you guys have helped me in the past with synching up my Father's protection so I'm hopeful this can be resolved fairly quickly. 

Thanks in advance,


Best Answer chosen by Chloe Chapman
AvinashAvinash (AVG Technologies) 
Hello Chloe,
Thank you for contacting us. We are sorry for the inconvenience caused. We would request you to run the AVG remover tool to remove AVG protection on the PC you are experiencing the issue and re install it.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
After you run the remover tool successfully, please open AVG Zen, click on Protection component and click on Get it for free to download and install AVG Internet security.
Please, feel free to let us know if you require any further assistance. Thank you.
brian brianbrian brian 
the previous years I have bought a licences for my three computers in each case there was nearly a month to go on the existing license so enter new licence number and the licence starts from today even though there is still a month to go on the licence this has happened everytime and must have lost  at least 6months. I have my email address and these products registered every time I try to log in I am refused when I eventually get logged in it shows no products purchased. I buy my products from a repuable reseller and get a sales code and avg gives me a licence code by return email, why do these products not show. At the moment I have six different licences on three computers
Best Answer chosen by brian brian
brian brianbrian brian
Everytime I use AVG it says flashing in red please renew your licence to keep your system protected even though there is nearly a month left. Is this so that I will renew early and therefore your profit margin will increase, do you not earn enough without being dishonest, dishonest yes that is what it is. Then its ok because having asked the question you dont tell me but PLEASE BE INFORMED .........has the tone of a n official court summons about it. No this does not make it ok and I am not PLEASED to be INFORMED this is a maketing ploy to make more profit. I do wonder how much profit has been made out of this. Hope you do not mind me reposting this on a few sites?
William OsbornWilliam Osborn 

Recently, I had to restore my computer to a state almost two years earlier, to recover from a major systerm crash. At the time, I had Cloudcare, and later had a one-year subscription to AVG Family Safety which expired in June of this year. As far as I can tell, currently neither Cloud Care or Family Security are present on my Programs list, however the Bsecure Endpoint Security program still remains. 

When the message appeared today, and blocked internet access, I was able to do a normal Systems Restore to a point two days earlier. 

Can you please send me instructions on how to remove whatever is remaining on my system that would case that error message to appear and lock up my internet?   Thanks

Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
William, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3neAAC).
AVG Guru
roland wilsonroland wilson 
how do I stop pop ups in lower right side of screen
Best Answer chosen by roland wilson
AvinashAvinash (AVG Technologies) 
Hello Roland.
Thank you for contacting us. Are you receiving the pop ups from AVG? May I know if you have installed any trial version of AVG on your PC? If you can, please share a screenshot ( http://avgclick.me/createascreenshot ) of the pop ups you are receiving. Thank you.
Carole AshworthCarole Ashworth 
Can't find an answer to the following question anywhere else - does anyone know...? 
AVG PC TuneUp® 2015 1-year subscription  = currently £22.49
Is this annual fee for installation on one computer only, or would it be available to install on 2 computers?
(My PC and Laptop already both covered with AVG Internet Security programme = pay for 2 computers)
Best Answer chosen by Carole Ashworth
Alan BinchAlan Binch
Carole, Have a look @ this webpage (http://www.avg.com/ww-en/avg-pctuneup). Click on 'More Options' & you'll see all the various alternatives available.
AVG Guru
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Neil, Unfortunately No!.. Have a look @ this link (https://support.avg.com/answers?id=906b0000000D5bpAAC).
AVG Guru
Constance RossConstance Ross 
I bought this in October, 2016 -- the download has been deleted from my computer. Where can I get the download again?
Best Answer chosen by Constance Ross
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Constance,
You can click on this link http://support.avg.com/SupportArticleView?urlname=Download-Install-and-Activate-AVG-Driver-Updater for the steps to download, install and activate the AVG Driver Updater in your computer. If you still have any issue, please let us know and we will assist you further.
Thank you
Robert WigmanRobert Wigman 
Hi All,
I recently had to have Windows 7 re-loaded on to my PC (64 bit replaced 32 bit) & subsequently also had to re-load AVG . Now I am unable to play music from my PC (in the past this was from iTunes, which I have also had to re-load).
I have checked my settings in both Windows & AVG firewalls, but still cannot get it to work.
Anyone out there have a solution?
Thanks in anticipation.
Best Answer chosen by Robert Wigman
AvinashAvinash (AVG Technologies) 
Hello, Bob.
Thank you for reaching us with your concerns. May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
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