Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
MARION HARRISONMARION HARRISON 
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
M FosterM Foster 
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG.  With no warning, it was installed, and there are no instructions for how to use it.  It is not user friendly at all to schedule scans.  Even if I do a scan, it keeps saying Last Scan:  Never.  That does not give me any confidence.  I hope AVG fixes it, as I am a paying customer.  But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Best Answer chosen by M Foster
Mike PhelanMike Phelan
I'm very much with you Madeline Foster. My patience and that of my wife is fast running out. This arrogant company and their "AVG Technologies" personnel are treating theit customers with total disdain.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
Matt MMatt M 
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Best Answer chosen by Matt M
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Matt,
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Juan RodriguezJuan Rodriguez 
Hello,
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet.  In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros).  There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.

I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.

Loosing those features is a step backwards in user convenience.

How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?

I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
 
Best Answer chosen by Juan Rodriguez
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.
Farah MFarah M 
Hi,
I used paid version AVG Ultimate, after latest update I can't print to network printer till switch off Firewall.
I try many change with the firewall but still I can't print

And I see AVG signature in my outgoing email by MS outlook! how this activated ? 
I used paid antivirus and my email sign with advertisement like free version ! till I switch it off.

I'm thinking a lot I will never renew my subscription with AVG again
Best Answer chosen by Farah M
Sarath RajagopalSarath Rajagopal (AVG Technologies)
Hi Farah,
I appreciate your effort you have done to fix the issue, In-order to check with the issue again Please try to uninstall and re-install the AVG Ultimate.

To uninstall the AVG Ultimate, Please follow the below process.
Start->control panel->Programs(Uninstall a program)->select all AVG product and uninstall it.

After Uninstall, Please use the below link for the AVG Ultimate installation.
http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe

If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.

Thank you.
JOHN MURRAYJOHN MURRAY 
I have been trying to download the software to run on my iMac. I believe it is now called  something like 
clean-up . nobody on the various support site is able to help me !
Best Answer chosen by JOHN MURRAY
KarthikeyanKarthikeyan (AVG Technologies) 
Hello John,
We are sorry to hear that. You can click on this link https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&uo=4 to download and install the AVG Cleaner for Mac in your computer or you can sign in to your AVG MyAccount and click on the "Subscriptions" tab. From there you can select the product you want to download and install the same in your computer. If you still have any issue with the download of this product, please let us know and we will assist you further.
Thank you
e se s 
AVG AV Free: Version 17.3.3011

Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either. 

Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files. 
Best Answer chosen by e s
Paul WebsterPaul Webster
Same issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Nikolay TyagloNikolay Tyaglo 
Поменял симкарту в телефоне, телефон заблокировался, ввожу код разблокировки, не помогает.Помогите разблокировать телефон (на почту приходили мои фото и информация о том ,что симкарту поменяли)
Best Answer chosen by Nikolay Tyaglo
Alan BinchAlan Binch
Nikolay, This Community is basically English language.. Query translation....
locked phone
I changed the SIM card in the phone, the phone is locked, insert the unlock code does not unlock the phone pomogaet.Pomogite (e came my photos and information that simkarty Change)

Don't know if this will help?.. Have a look @ this article (http://avgclick.me/LockedPhone). Otherwise, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution.
AVG Guru
Bob WaiteBob Waite 
Received message on one website.  Your connection is not private.  Does AVG protect me from my financial information from being stolen?
Best Answer chosen by Bob Waite
Alan BinchAlan Binch
Bob, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DcEBAA0).
AVG Guru
Ask a question