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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
Gunyazile HlazoGunyazile Hlazo 
My story is smilar to the one of Miguel. My tab is locked, I have reset the password on the different device but still I can't log in on my tab. On the answer from AVG is not clear to me. My wi-fi its on and still I can't unlock password. 
Best Answer chosen by Petr Jezek (AVG Technologies)
Gunyazile HlazoGunyazile Hlazo
For those who have the same problem I had. This is simple, just log on your AVG account on different device, as long as you remember your email address. It will show you lock option on the tools bar, press lock, you'll get option to choose lock pin/password then enter and confirm. Then now you'll will have unlock option on the tools bar, enter the same password, your device will be unlock...walala wasala...easy as that. I don't know why some answers complicate this. 
Miguel GonzalezMiguel Gonzalez 
Device Name: GT - 19300
ID: (Can be provided on request if required to fetch my anti-theft password)
Email: migonjam@yahoo.com
Version: OS 4.3 AntiVirus Version 4.1
Type: GT - 19300

Hello,

My phone, a Samsung Galaxy S3 has been locked with the Anti Theft Function of the AVG APP for android and I am unable to unlock it.

I had set the anti-theft and registered months ago however I cant even remember ever setting an anti-theft password.

I attempted to acquire a new sim card for the phone. After installing the sim card and turning my phone on the Anti-Theft screen came up stating, "This device is lost or stolen Please return my device migonjam@yahoo.com" followed by a "Please enter unlock password"

I attempted to reinsert my original sim card to see if that would unlock the device however it did not work.

Unfortunately I do not know the Unlock password, and attempted to use the website: "https://www.avgmobilation.com/en/remote-management" to try and unlock my phone, however I have been unable to as AVG could not locate my phone. I read it requires GPS and Wifi along with Cell Tower ID to locate the phone, however the wifi and GPS were both turned off when it was locked (and I am unable to turn either on due to the device being locked) and it seems AVG cannot locate the device either with my original sim card or without it.

I've attempted multiple times over several hours and failed every time. As it stands I am unable to change the anti-theft password nor unlock my device.

Could I please have some assistance with this matter, if possible could you tell me what the password registered as the anti-theft password registered to the device is, as I see that as the only way to resolve this matter if AVG cannot locate the device.

Thank-You,
Miguel.

PS: (I also attempted the first 6 letters of every password I normally use but none worked)
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Miguel,
You should be able to enable Wifi, during phone startup(with new sim it take little bit longer to lock it).
Thanks
yvonne kirsteinyvonne kirstein 
I am locked out of my phone. I downloaded the AVG free antivirus for mobile which included 30 days free of pro security anti theft features. I set up passwords online, then tried the security features. Horror, my phone did not recognize any of the passwords I set up online. In desperation I thought if I deleted the device from my online profile, it would reset and disable the features on the phone. NO it did not! My phone remains locked. I am without the use of my phone. The support available is only through email, and this is not timely, and I do not know how long this will take. I tried the phone number given on the bottom of the page, "contact us", but they told me that they do not support the free products over the phone. Well, I was considering upgrading once the trial period was done, but that won't happen now considering your product has malfunctioned on my phone!!!! I want access to my mobile phone!!!!
Best Answer chosen by Petr Jezek (AVG Technologies)
yvonne kirsteinyvonne kirstein
Follow up note: I kept trying passwords and realized that I thought I had set my passwords, and that they were 7 and 8 characters long. But in small print I noticed that it said that passwords must be between 4-6 characters long.....So I retried my passwords dropping the last 2-3 characters and came up with the passwords. Why in the world did your system allow me to enter passwords that were too long without giving me any heads up that I was doing that?????My suggestion to AVG....When someone tries to set a password that is too long, Give a WARNING, and do not accept it until it is corrected. As well, what are you going to do if someone is locked out of their cell phone and does not have access to the online settings or the app??? I don't think I am going to upgrade after the trial period, because I need better support than just email only....And if you tell me that you support paid products via phone, but not the free....I ask you, a trial isn't a trial if someone isn't getting the full experience of the product support. And the fact that I was stuck with my phone locked, and your support people would not help me because it was a "free" and "trial" version shows very, very poor support and not worth paying for.
Gokul RajahGokul Rajah 
I am using HTC one, i would like to unlock anti theft from my phone. Today morning i changed my sim card and now my phone is asking for the anti theft password which i do not remember. I tried a lot but couldn't figure it out. More over i did not receive any mail to my inbox regarding the password. SO could you please help me out from this. I do not want to loose my data. All i need now is to unlock my phone with a new password. I tried changing may password online and other stuffs. But all i get is a negative result.
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Inge,
You can unlock phone using web interface (https://www.avgmobilation.com/).
Please make sure your phone is connected to internet (wifi since new sim is not working).
Thanks
Alan KusovAlan Kusov 
Can you create the field for another one e-mail which is support by Google for Android in MyAccount in order to control all product licenses (mobile and workstations) in one place. And it also useful for AVG to control customer loyalty.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Alan, Have you tried contacting the AVG for Android team directly through AVG >> Settings >> Help >> Contact us?. Otherwise, Re AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
AVG Guru
Thibaut RenauxThibaut Renaux 
Hi.

I've got an issue with AVG since I have it installed. It works well and all, scans the device regularly and when new apps and installed, the widget works, etc. The issue is, I can't start the main app manually. Whenever I do it, it gets stuck on this screen: http://i.imgur.com/x2wyXRW.png (http://i.imgur.com/x2wyXRW.png" target="_blank) . Nothing happens, until after a minute where Android tells me the app doesn't respond; I can then either kill it or wait (which does nothing).

The only way to make the app wok again is to kill all background processes; if I start it again, it launches correctly, but if I close it and try to open it again, it goes back to getting stuck.

My configuration:
Samsung Galaxy S4 Mini
Android 4.2.2
Not rooted

I've tried reinstalling, and I've searched for similar issues but found nohing. Any idea how I can solve that?

Thank you.
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Thibaut,
Please make sure you have latest version.
If you are able to run AVG even after killing all background processes please contact us as Alan suggested.
Thanks
sonali baruasonali barua 
mobile
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Sonali, You can unlock phone using web interface (https://www.avgmobilation.com/). Please make sure your phone is connected to internet (wifi since new sim is not working).
AVG Guru
Alan KnightAlan Knight 
I've just installed AVG Zen on all our home Andriod phones and tablets as we have AVG products installed. However, every time someone on any device does something EVERYONE gets a status update pop-up on their phone....very annoying. My wife wants Zen uninstalled because she's fed up with the pointless updates (its of no concern to her of my status of my phone on hers). I've gone through the Help and Settings but there seems to be no way of switching off the status updates apart from uninstalling Zen on the devices.
Best Answer chosen by Petr Jezek (AVG Technologies)
JanJan (AVG Technologies) 

Hi Alan,

The AVG Zen is for the administrator only - to see the notifications - in this case I gues it's you. On your wife's device just download the AVG for Android or AVG Cleaner - no AVG Zen - and join those apps to the Zen network. This way only you will receive the notifications and only you will be able to manage other's devices. Your wife will have a peace in mind, not receiving notifications but knowing that you are taking care of her device.

Please let me know if you have any other concerns or questions.

Have a good day,

Jan

Best Answer chosen by Zbynek (AVG Technologies) 
Alan BinchAlan Binch
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Juan, This Community is basically English language.. Query translation....
How do I unlock my phone. Have a look @ this link (https://support.avg.com/answers?id=906b00000004fMDAAY).
AVG Guru
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