Topic: Android Products – AVG Support Community
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Matt M Malware False Positive?
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Naadia Momberg Anti Theft Locked - Samsung Galaxy 6
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.
Desparately need to reconnect with my phone. I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.
Thanaks
Desparately need to reconnect with my phone. I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.
Thanaks
Best Answer chosen by Naadia MombergAvinash (Avast) Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
E Kp Alarm Clock Xtreme - snoozes not working
My alarm used to allow for a few snoozes and then require a bar code scan to turn off. In the last few weeks, though, the alarm immediately says "Max snoozes have been exceeded," although no snoozes were ever allowed. (This alarm should allow five snoozes.) I've tried deleting the alarm and creating a new one, but this behavior persists. I need my snoozes back! Any suggestions?
Best Answer chosen by E KpBalasubramanian S (Avast) Hello E,
I understand the inconvenience.
This shouldn't happen with AVG.
Let us check the status by reinstalling the app.
You can uninstall Alarm Clock Xtreme in Google Play. Follow these steps:
Open Google Play from the apps screen of your device and search for Alarm Clock Xtreme.
Tap Alarm Clock Xtreme to open the app information page.
Tap Uninstall, then tap OK to confirm the uninstallation.
I understand the inconvenience.
This shouldn't happen with AVG.
Let us check the status by reinstalling the app.
You can uninstall Alarm Clock Xtreme in Google Play. Follow these steps:
Open Google Play from the apps screen of your device and search for Alarm Clock Xtreme.
Tap Alarm Clock Xtreme to open the app information page.
Tap Uninstall, then tap OK to confirm the uninstallation.
Gamer nerd AVG for smartphone assistance
I have a question about my new license on Android Smarthphone but AVG assistance don't reply to me. I have conctacted them by the App AVG.
Best Answer chosen by Gamer nerdJames Worden Two avg's on my android phone. Why? Can't remove
I have two of the same avg's on my phone. Why? It does everything twice. Can't uninstall. Why? Can you help? Thanks
Best Answer chosen by James WordenBarrett Meeker AVG Password Reset email never arrives
I changed my SIM card and the AVG app locked my phone. I got an email with login instructions saying I could login with my gmail account but when I do it says: "Different devices are registered under your AVG MyAccount.
Please logout and log in again using AVG MyAccount"
But when I try to login using AVG MyAccount (using the email I got the AVG email at) it does not work. I tried asking for a password reset but I never get a reset email.
Please help, I have no phone service :(
Please logout and log in again using AVG MyAccount"
But when I try to login using AVG MyAccount (using the email I got the AVG email at) it does not work. I tried asking for a password reset but I never get a reset email.
Please help, I have no phone service :(
Best Answer chosen by Petr Jezek (Avast)Zbynek (Avast) Hi Barrett,
Plesae try it again it should be fixed now.
Thanks
Plesae try it again it should be fixed now.
Thanks
Cui Su How to update Android AVG Antivirus definition offline
hi all,
how can I update the virus definition for AVG antivirus on Android through USB? the Android device won't be able to have wifi or wireless data connection.
Thanks.
Su Cui
how can I update the virus definition for AVG antivirus on Android through USB? the Android device won't be able to have wifi or wireless data connection.
Thanks.
Su Cui
Best Answer chosen by Cui SuKarthikeyan (Foundever) Hello Cui,
The offline virus definition updater is not available for AVG.
You should have an active Internet connection to receive updates for AVG.
The offline virus definition updater is not available for AVG.
You should have an active Internet connection to receive updates for AVG.
Harry Szovik Phone locked (Anti-Theft) :: Password = N/A :: Because SIM Change
Hi,
1) I temporarily changed SIM cards in my phone and my phone's AVG Anti-Theft system asked for the password (or PIN?) I used when I first installed. I thought I typed in what I usually use but it doesn't let me in. I don't even think I set up a password for that at the beginning... But whatever.
I tried all sorts of password combinations in vain, so now my phone is locked through AVG Anti-Theft system and I cannot get in.
My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
2) I logged in my AVG Account on the website, through https://www.avgmobilation.com/, in the hope of trying to manage my phone remotely, but it says: "Sorry, your device, E5823, cannot be controlled using the Anti-Theft web site."
3) I can't even reset the password, which would be convenient, since the phone is mine, it's here with me, I have my AVG account but nothing works.
4) I keep on receiving these Break-In Alert emails from the system, with my photo taken by the phone, trying to get my phone back but it won't let me.
5) I have since put my old, normal usual SIM back in, my legitimate phone number, but I can't use my phone.
Please help me get my phone back.
Thank you so very much.
Harry
Thank you so very much.
Harry
Best Answer chosen by Harry SzovikHarry SzovikOkay, solved it through http://www.askmefast.com/HOW_DO_I_UNLOCK_MY_PHONE_IF_I_FORGOT_THE_PASSWORD_FOR_AVG_ANTI_THEFT-qna6874222.html password is limited to 6 characters, so whatever password I was used to type anyway had to be truncated to 6 characters, something I have completely forgotten, and AVG Anti-Theft doesn't tell you that as a reminder...
Thank you for trying to help. Happy Holidays.
Thank you for trying to help. Happy Holidays.
Jan x Alarm Clock Xtreme - its time to change the GUI :) (faster GUI)
Hi Alarm Clock Xtreme Developer
Is now not the time to change the GUI of Alarm Clock Xtreme?
I love the alarm clock it is the best function alarm clock.
But the GUI is no longer the year 2014.
Is it possible to update the GUI?
Like the App "Timely"?
Play-Store Link:
https://play.google.com/store/apps/details?id=ch.bitspin.timely&hl=de
This point can make this product better
- Add a "+" status bar for make a quick alert
- Set a now alarm in 2-3 clicks
- Set the time fast like the Timely app
Thanks for a feedback.
Best Regards
Jan from Switzerland
Is now not the time to change the GUI of Alarm Clock Xtreme?
I love the alarm clock it is the best function alarm clock.
But the GUI is no longer the year 2014.
Is it possible to update the GUI?
Like the App "Timely"?
Play-Store Link:
https://play.google.com/store/apps/details?id=ch.bitspin.timely&hl=de
This point can make this product better
- Add a "+" status bar for make a quick alert
- Set a now alarm in 2-3 clicks
- Set the time fast like the Timely app
Thanks for a feedback.
Best Regards
Jan from Switzerland
Best Answer chosen by Petr Jezek (Avast)Jan x---------- Forwarded message ----------
From: customer-care@avg.com <customer-care@avg.com>
Date: 2014-06-23 13:05 GMT+02:00
Subject: AVG Customer Care: MobileWebForm - 00960839 [ ref:_00Db0Jy90._500b07D6HU:ref ]
To: {My-Mail-Addy}
From: customer-care@avg.com <customer-care@avg.com>
Date: 2014-06-23 13:05 GMT+02:00
Subject: AVG Customer Care: MobileWebForm - 00960839 [ ref:_00Db0Jy90._500b07D6HU:ref ]
To: {My-Mail-Addy}
Elli Malki How can I uninstall AVG from my nobile phone?
I tried the usual method but I get an error message
Best Answer chosen by Petr Jezek (Avast)Elli MalkiOK. I suceeded. Thanks.
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.