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Topic: Android Products – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Naadia MombergNaadia Momberg 
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.

Desparately need to reconnect with my phone.  I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.

Best Answer chosen by Naadia Momberg
AvinashAvinash (AVG Technologies) 
Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Haruna DonnishHaruna Donnish 
I was downloaded AVG anti-virus and applied for AVG anti-theft in my tecno h6. but when i changed a sim card my phone ask me for private security password. i really bit forget it. i made for factory reset in my phone but still need that code. i dont remember my email AVG account but is one of harunamsagama@gmail.com or msagamaharuna@gmail.com. please help me to unlock my phone. my phone model is CE0979. IMEI 355945065606540 and IMEI 355945065606557. My phone number +255656975909. Thank you for your support
Best Answer chosen by Haruna Donnish
Aravind GnanamurthyAravind Gnanamurthy (AVG Technologies)
Hello Haruna.
I am very sorry to hear this. To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doest help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us back for any further assistance. Thank you.
Harry SzovikHarry Szovik 
1) I temporarily changed SIM cards in my phone and my phone's AVG Anti-Theft system asked for the password (or PIN?) I used when I first installed. I thought I typed in what I usually use but it doesn't let me in. I don't even think I set up a password for that at the beginning... But whatever.
I tried all sorts of password combinations in vain, so now my phone is locked through AVG Anti-Theft system and I cannot get in. 

My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
2) I logged in my AVG Account on the website, through https://www.avgmobilation.com/, in the hope of trying to manage my phone remotely, but it says: "Sorry, your device, E5823, cannot be controlled using the Anti-Theft web site." 
3) I can't even reset the password, which would be convenient, since the phone is mine, it's here with me, I have my AVG account but nothing works.
4) I keep on receiving these Break-In Alert emails from the system, with my photo taken by the phone, trying to get my phone back but it won't let me.
5) I have since put my old, normal usual SIM back in, my legitimate phone number, but I can't use my phone.
Please help me get my phone back.
Thank you so very much.
Best Answer chosen by Harry Szovik
Harry SzovikHarry Szovik
Okay, solved it through http://www.askmefast.com/HOW_DO_I_UNLOCK_MY_PHONE_IF_I_FORGOT_THE_PASSWORD_FOR_AVG_ANTI_THEFT-qna6874222.html password is limited to 6 characters, so whatever password I was used to type anyway had to be truncated to 6 characters, something I have completely forgotten, and AVG Anti-Theft doesn't tell you that as a reminder...
Thank you for trying to help. Happy Holidays.
James WordenJames Worden 
I have two of the same avg's on my phone. Why? It does everything twice. Can't uninstall. Why? Can you help? Thanks
Best Answer chosen by James Worden
Alan BinchAlan Binch
James, Have a look @ this article (http://avgclick.me/UninstallDroid).
AVG Guru
Jan xJan x 
Hi Alarm Clock Xtreme Developer

Is now not the time to change the GUI of Alarm Clock Xtreme?
I love the alarm clock it is the best function alarm clock.
But the GUI is no longer the year 2014.
Is it possible to update the GUI?
Like the App "Timely"?
Play-Store Link:

This point can make this product better
- Add a "+" status bar for make a quick alert
- Set a now alarm in 2-3 clicks
- Set the time fast like the Timely app

Thanks for a feedback.

Best Regards
Jan from Switzerland

Best Answer chosen by Petr Jezek (AVG Technologies)
Jan xJan x
---------- Forwarded message ----------
From: customer-care@avg.com <customer-care@avg.com>
Date: 2014-06-23 13:05 GMT+02:00
Subject: AVG Customer Care: MobileWebForm - 00960839 [ ref:_00Db0Jy90._500b07D6HU:ref ]
To: {My-Mail-Addy}
sonali baruasonali barua 
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Sonali, You can unlock phone using web interface (https://www.avgmobilation.com/). Please make sure your phone is connected to internet (wifi since new sim is not working).
AVG Guru
yvonne kirsteinyvonne kirstein 
I am locked out of my phone. I downloaded the AVG free antivirus for mobile which included 30 days free of pro security anti theft features. I set up passwords online, then tried the security features. Horror, my phone did not recognize any of the passwords I set up online. In desperation I thought if I deleted the device from my online profile, it would reset and disable the features on the phone. NO it did not! My phone remains locked. I am without the use of my phone. The support available is only through email, and this is not timely, and I do not know how long this will take. I tried the phone number given on the bottom of the page, "contact us", but they told me that they do not support the free products over the phone. Well, I was considering upgrading once the trial period was done, but that won't happen now considering your product has malfunctioned on my phone!!!! I want access to my mobile phone!!!!
Best Answer chosen by Petr Jezek (AVG Technologies)
yvonne kirsteinyvonne kirstein
Follow up note: I kept trying passwords and realized that I thought I had set my passwords, and that they were 7 and 8 characters long. But in small print I noticed that it said that passwords must be between 4-6 characters long.....So I retried my passwords dropping the last 2-3 characters and came up with the passwords. Why in the world did your system allow me to enter passwords that were too long without giving me any heads up that I was doing that?????My suggestion to AVG....When someone tries to set a password that is too long, Give a WARNING, and do not accept it until it is corrected. As well, what are you going to do if someone is locked out of their cell phone and does not have access to the online settings or the app??? I don't think I am going to upgrade after the trial period, because I need better support than just email only....And if you tell me that you support paid products via phone, but not the free....I ask you, a trial isn't a trial if someone isn't getting the full experience of the product support. And the fact that I was stuck with my phone locked, and your support people would not help me because it was a "free" and "trial" version shows very, very poor support and not worth paying for.
Maria BromanMaria Broman 
I just set up the free version of AVG Zen.  I've loaded it on 2 computers and my phone, but it will not install on my Chromebook.  Does AVG run on a Chromebook, and if so; how?
Best Answer chosen by Jan (AVG Technologies) 
Borislav AngelovBorislav Angelov
Hello Maria
Please note that AVG, is not compatible with a Chromebook devices (Google, - Chrome OS)
https://support.avg.com/SupportArticleView?q=system+Requirements&urlname=What-are-AVG-system-requirements-and-supported-opearting-systems&l=en_US (https://support.avg.com/SupportArticleView?q=system+Requirements&urlname=What-are-AVG-system-requirements-and-supported-opearting-systems&l=en_US)

Note: If you installed the product of AVG, it is advisable to uninstall it
Barrett MeekerBarrett Meeker 
I changed my SIM card and the AVG app locked my phone.  I got an email with login instructions saying I could login with my gmail account but when I do it says:  "Different devices are registered under your AVG MyAccount.
Please logout and log in again using AVG MyAccount"

But when I try to login using AVG MyAccount  (using the email I got the AVG email at)  it does not work.   I tried asking for a password reset but I never get a reset email.

Please help, I have no phone service :(

Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Barrett,
Plesae try it again it should be fixed now.
Best Answer chosen by Zbynek (AVG Technologies) 
Alan BinchAlan Binch
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