Topic: Android Products – AVG Support Community
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Matt M Malware False Positive?
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Naadia Momberg Anti Theft Locked - Samsung Galaxy 6
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.
Desparately need to reconnect with my phone. I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.
Thanaks
Desparately need to reconnect with my phone. I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.
Thanaks
Best Answer chosen by Naadia MombergAvinash (Avast) Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Samuel Pahus Updating the virus definitions
AVG for Android keeps saying that I need to update the virus definitions, but when I tap on the update button AVG says that I am using the latest version
Best Answer chosen by Samuel PahusAvinash (Avast) Hello, Samuel.
I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
Melva Moore Adding AVG Ultimate to my Andriod
I purchased the AVG Ultimate for all of my devices. I uploaded the App from the Playstore and I see where it is downloading. The download states it is complete. I cannot open the file.
Where do I go from here?
Where do I go from here?
Best Answer chosen by Melva MooreVishnu Vardan (Avast)Hi Melva,
We'll help you to get this issue resolved. We suggest you to reinstall the application once again from the play store, then try to open the application and see if the resolves the issue.
Please let us know the status of the issue to help you further.
Thanks,
Vishnu Vardan
We'll help you to get this issue resolved. We suggest you to reinstall the application once again from the play store, then try to open the application and see if the resolves the issue.
Please let us know the status of the issue to help you further.
Thanks,
Vishnu Vardan
Ms Karen Cook Just called the phonenumber I was given was told to come here for help ,I ordered My AVG Pro n was b
Just called the phonenumber I was given was told to come here for help ,was billed for My AVG Pro n don't seem to have it n get to g very upset n stressed PLZ HELP
Best Answer chosen by Ms Karen Cook-980888528 (Avast)Hello Karen,
Let's have a look at it together.
Have you purchased AVG Antivirus Pro from Google Play store?
For windows device, you have AVG PC TuneUp and I couldn't locate AVG Antivirus subscription in our records.
Are you trying to activate AVG Antivirus on your mobile device?
Let's have a look at it together.
Have you purchased AVG Antivirus Pro from Google Play store?
For windows device, you have AVG PC TuneUp and I couldn't locate AVG Antivirus subscription in our records.
Are you trying to activate AVG Antivirus on your mobile device?
finding my avg pin to unlock my phone
An oh rep activated my avg security on my samsung phone and now I am locked out, how do I find the pin
Best Answer chosen by Ron DavisPriyanga Sekar (Sitel)Hello Ron,
We will help you with the necessary information.
Could you please take a picture of the display with locked screen and attach it here? This will help us to proceed accordingly.
You can post the picture here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
We will help you with the necessary information.
Could you please take a picture of the display with locked screen and attach it here? This will help us to proceed accordingly.
You can post the picture here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Mohammad Ashfaq Stolen Phone
Sir
I had Lost my device but i did not registered in avg.
can i lock it or get location information or sim lock .i didn't use avg security but just had cleaned dev ice with avg cleaner for My Sony Xperia X Dual mobile many times.
I had Lost my device but i did not registered in avg.
can i lock it or get location information or sim lock .i didn't use avg security but just had cleaned dev ice with avg cleaner for My Sony Xperia X Dual mobile many times.
Best Answer chosen by Mohammad AshfaqSanthosh Pannerselvam (AVG)Hello Mohammad,
We wont able to find the lost device, if you haven't registered it in AVG.
We wont able to find the lost device, if you haven't registered it in AVG.
Richard Šípek AVG VPN for Android
Hello, I am not able to switch on the VPN on my Android cellphone. I have paid the licence, I have tried to switch on and to switch of the "Automatic connection", but the button "OK" at the final screen does not react active is only the button "CANCEL" ("ZRUŠIT" in Czech). I have also switched all authorisations and permissions in my cellphone settings. I attache a screenshot of the problematic screen. Thank you for any help.
Richard
Richard
Best Answer chosen by Richard Šípek-980888528 (Avast)Hi Richard,
Please follow the below suggested steps and check if that helps.
- open your device´s settings
- go to "Apps"
- select "Google Play Store"
- tap on "Storage"
- select "Clear data" and "Ok
- now back to "Apps"
- select "Google Play Services"
- select "Storage"
- tap on "Clear cache"
- also please reset VPN
- open your device´s settings
- go to "Apps"
- select "AVG Secure VPN"
- tap on clear cache and clear data
- force stop the app
- restart your device and check for the status.
Share the screenshot of interface if the issue persists.
Please follow the below suggested steps and check if that helps.
- open your device´s settings
- go to "Apps"
- select "Google Play Store"
- tap on "Storage"
- select "Clear data" and "Ok
- now back to "Apps"
- select "Google Play Services"
- select "Storage"
- tap on "Clear cache"
- also please reset VPN
- open your device´s settings
- go to "Apps"
- select "AVG Secure VPN"
- tap on clear cache and clear data
- force stop the app
- restart your device and check for the status.
Share the screenshot of interface if the issue persists.
Best Answer chosen by B. GrimmAlok Kumar (Avast)Barton,
I really appreciate your effort in resolving this issue so far. Could you share a screenshot of the AVG Cleaner which shows TuneUp off to assist you further?
Best regards,
Alok.
I really appreciate your effort in resolving this issue so far. Could you share a screenshot of the AVG Cleaner which shows TuneUp off to assist you further?
Best regards,
Alok.
Stuart Brooks Avg vpn for Samsung tablet
When avg vpn selected error message 1.1 appears and vpn not accessed
Best Answer chosen by Stuart BrooksAvinash (Avast) Hello, Stuart.
May I know if you are trying to install or purchase AVG Secure VPN for android tablet?
May I know if you are trying to install or purchase AVG Secure VPN for android tablet?
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.