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Topic: Android Products – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Matt MMatt M 
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Best Answer chosen by Matt M
Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Matt,
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Naadia MombergNaadia Momberg 
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.

Desparately need to reconnect with my phone.  I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.

Thanaks
Best Answer chosen by Naadia Momberg
AvinashAvinash (Avast) 
Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
E KpE Kp 
My alarm used to allow for a few snoozes and then require a bar code scan to turn off. In the last few weeks, though, the alarm immediately says "Max snoozes have been exceeded," although no snoozes were ever allowed. (This alarm should allow five snoozes.) I've tried deleting the alarm and creating a new one, but this behavior persists. I need my snoozes back! Any suggestions? 
Best Answer chosen by E Kp
BalasubramanianBalasubramanian (Avast) 
Hello E,

I understand the inconvenience.
This shouldn't happen with AVG.
Let us check the status by reinstalling the app.
You can uninstall Alarm Clock Xtreme in Google Play. Follow these steps:
Open Google Play from the apps screen of your device and search for Alarm Clock Xtreme.
Tap Alarm Clock Xtreme to open the app information page.
Tap Uninstall, then tap OK to confirm the uninstallation.
Miguel GonzalezMiguel Gonzalez 
Device Name: GT - 19300
ID: (Can be provided on request if required to fetch my anti-theft password)
Email: migonjam@yahoo.com
Version: OS 4.3 AntiVirus Version 4.1
Type: GT - 19300

Hello,

My phone, a Samsung Galaxy S3 has been locked with the Anti Theft Function of the AVG APP for android and I am unable to unlock it.

I had set the anti-theft and registered months ago however I cant even remember ever setting an anti-theft password.

I attempted to acquire a new sim card for the phone. After installing the sim card and turning my phone on the Anti-Theft screen came up stating, "This device is lost or stolen Please return my device migonjam@yahoo.com" followed by a "Please enter unlock password"

I attempted to reinsert my original sim card to see if that would unlock the device however it did not work.

Unfortunately I do not know the Unlock password, and attempted to use the website: "https://www.avgmobilation.com/en/remote-management" to try and unlock my phone, however I have been unable to as AVG could not locate my phone. I read it requires GPS and Wifi along with Cell Tower ID to locate the phone, however the wifi and GPS were both turned off when it was locked (and I am unable to turn either on due to the device being locked) and it seems AVG cannot locate the device either with my original sim card or without it.

I've attempted multiple times over several hours and failed every time. As it stands I am unable to change the anti-theft password nor unlock my device.

Could I please have some assistance with this matter, if possible could you tell me what the password registered as the anti-theft password registered to the device is, as I see that as the only way to resolve this matter if AVG cannot locate the device.

Thank-You,
Miguel.

PS: (I also attempted the first 6 letters of every password I normally use but none worked)
Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Miguel,
You should be able to enable Wifi, during phone startup(with new sim it take little bit longer to lock it).
Thanks
Jan xJan x 
Hi Alarm Clock Xtreme Developer

Is now not the time to change the GUI of Alarm Clock Xtreme?
I love the alarm clock it is the best function alarm clock.
But the GUI is no longer the year 2014.
Is it possible to update the GUI?
Like the App "Timely"?
Play-Store Link:
https://play.google.com/store/apps/details?id=ch.bitspin.timely&hl=de

This point can make this product better
- Add a "+" status bar for make a quick alert
- Set a now alarm in 2-3 clicks
- Set the time fast like the Timely app

Thanks for a feedback.

Best Regards
Jan from Switzerland

Best Answer chosen by Petr Jezek (Avast)
Jan xJan x
---------- Forwarded message ----------
From: customer-care@avg.com <customer-care@avg.com>
Date: 2014-06-23 13:05 GMT+02:00
Subject: AVG Customer Care: MobileWebForm - 00960839 [ ref:_00Db0Jy90._500b07D6HU:ref ]
To: {My-Mail-Addy}
Best Answer chosen by Zbynek (Avast) 
Alan BinchAlan Binch
Paul SmithPaul Smith 
I have AVG internet Security on my window s 10 PC and 2 Android devices with AVG Pro. Everything worked fine until 2 weeks ago. Each component says it is working fine and protecting its device but on the Zen/Dashboard whilst each device is shown it says that each device is unprotected and AVG is not installed. I spent 2 hours today with Support uninstalling everything, cleaning the pC and reinstalling everything. Whilst everything is shown nothing is obviously communicating with each other except to acknowledge the existence of the other devices. It's weird and I don't know what's happening. Any ideas
Best Answer chosen by Paul Smith
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Paul,

I am very sorry for the inconvenience caused. I would request you to share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further. 

​For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 

Thank you.
Wendy Van BuurenWendy Van Buuren 
I purchased VPN secure on my PC - and am trying to activate it on my android devices.  Went through the play store, and downloaded the app.  Acknowledges that I have already purchased it, but I cannot activate it. I have tried the "free trial", hoping that would convert to my paid subscription, but to luck there either.  Nothing seems to be obvious and I am just going round in circles. When I click on the "already purchased" link, a pop up asks for a voucher number.  Where would I get that, and is this the action I need to do to get my android devices to acknowledge my subscription.  I am logged in to my account. 
Best Answer chosen by Wendy Van Buuren
AvinashAvinash (Avast) 
Hi Wendy,
Thank you for reaching us with your concerns. Please be informed that AVG Secure VPN (1 year subscription) you paid for can be used only on Windows devices. If you would like to use AVG Secure VPN on your android device, you have to purchase it from Google play store.
Joris WilsJoris Wils 
I have two devices with anti-theft. One, a phone, is locked out because I changed the SIM card. It =>won't<= connect to the Internet, because it has a WiFi and 3G problems that I do not understand. 

I do not remember the anti-theft password.

The other device, a WiFi tablet, IS connected to the Internet and is running fine. It has the same anti-theft password, 

=> How can I see the anti-theft password on the tablet without changing it? <=

P.S. That would be a very basic feature, so that I can write it down and keep it in a safe place. If it does not exist, and I think it does not, then should take this product off the market. It is not ready for a mass market. Also your support is too slow. I have PRO service on the phone, but I have heard nothing for hours.

Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Unfortunately, lose/forgot phone is easy a lot of people doesn't use any password on lock screen.
Google account is logged in, any one would have access to that password.
Thanks
Elli MalkiElli Malki 
I tried the usual method but I get an error message
Best Answer chosen by Petr Jezek (Avast)
Elli MalkiElli Malki
OK. I suceeded. Thanks.
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