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Topic: Android Products – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Matt MMatt M 
A routine scan reported 2 threats found on my HTC 10. SmartSearch and SmithLite have been classified as Malware but are system apps and can't be deleted. I could not find any information on these as threats and no other security software found anything wrong. But I reset to factory settings to be safe. Unfortunately a scan after the reset still marks those as Malware. This leads me to believe the scan is marking them as a false positive but would like to confirm. Thank you.
Best Answer chosen by Matt M
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Matt,
We regret for the inconvenience caused.
Please submit this issue to our Mobile support team through the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option.
Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Naadia MombergNaadia Momberg 
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.

Desparately need to reconnect with my phone.  I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.

Thanaks
Best Answer chosen by Naadia Momberg
AvinashAvinash (AVG Technologies) 
Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Gokul RajahGokul Rajah 
I am using HTC one, i would like to unlock anti theft from my phone. Today morning i changed my sim card and now my phone is asking for the anti theft password which i do not remember. I tried a lot but couldn't figure it out. More over i did not receive any mail to my inbox regarding the password. SO could you please help me out from this. I do not want to loose my data. All i need now is to unlock my phone with a new password. I tried changing may password online and other stuffs. But all i get is a negative result.
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Inge,
You can unlock phone using web interface (https://www.avgmobilation.com/).
Please make sure your phone is connected to internet (wifi since new sim is not working).
Thanks
Best Answer chosen by Zbynek (AVG Technologies) 
Alan BinchAlan Binch
Paul SmithPaul Smith 
I have AVG internet Security on my window s 10 PC and 2 Android devices with AVG Pro. Everything worked fine until 2 weeks ago. Each component says it is working fine and protecting its device but on the Zen/Dashboard whilst each device is shown it says that each device is unprotected and AVG is not installed. I spent 2 hours today with Support uninstalling everything, cleaning the pC and reinstalling everything. Whilst everything is shown nothing is obviously communicating with each other except to acknowledge the existence of the other devices. It's weird and I don't know what's happening. Any ideas
Best Answer chosen by Paul Smith
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Paul,

I am very sorry for the inconvenience caused. I would request you to share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of AVG dashboard to assist further. 

​For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 

Thank you.
Wendy Van BuurenWendy Van Buuren 
I purchased VPN secure on my PC - and am trying to activate it on my android devices.  Went through the play store, and downloaded the app.  Acknowledges that I have already purchased it, but I cannot activate it. I have tried the "free trial", hoping that would convert to my paid subscription, but to luck there either.  Nothing seems to be obvious and I am just going round in circles. When I click on the "already purchased" link, a pop up asks for a voucher number.  Where would I get that, and is this the action I need to do to get my android devices to acknowledge my subscription.  I am logged in to my account. 
Best Answer chosen by Wendy Van Buuren
AvinashAvinash (AVG Technologies) 
Hi Wendy,
Thank you for reaching us with your concerns. Please be informed that AVG Secure VPN (1 year subscription) you paid for can be used only on Windows devices. If you would like to use AVG Secure VPN on your android device, you have to purchase it from Google play store.
Joris WilsJoris Wils 
I have two devices with anti-theft. One, a phone, is locked out because I changed the SIM card. It =>won't<= connect to the Internet, because it has a WiFi and 3G problems that I do not understand. 

I do not remember the anti-theft password.

The other device, a WiFi tablet, IS connected to the Internet and is running fine. It has the same anti-theft password, 

=> How can I see the anti-theft password on the tablet without changing it? <=

P.S. That would be a very basic feature, so that I can write it down and keep it in a safe place. If it does not exist, and I think it does not, then should take this product off the market. It is not ready for a mass market. Also your support is too slow. I have PRO service on the phone, but I have heard nothing for hours.

Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Unfortunately, lose/forgot phone is easy a lot of people doesn't use any password on lock screen.
Google account is logged in, any one would have access to that password.
Thanks
Elli MalkiElli Malki 
I tried the usual method but I get an error message
Best Answer chosen by Petr Jezek (AVG Technologies)
Elli MalkiElli Malki
OK. I suceeded. Thanks.
James WordenJames Worden 
I have two of the same avg's on my phone. Why? It does everything twice. Can't uninstall. Why? Can you help? Thanks
Best Answer chosen by James Worden
Alan BinchAlan Binch
James, Have a look @ this article (http://avgclick.me/UninstallDroid).
AVG Guru
Alan KnightAlan Knight 
I've just installed AVG Zen on all our home Andriod phones and tablets as we have AVG products installed. However, every time someone on any device does something EVERYONE gets a status update pop-up on their phone....very annoying. My wife wants Zen uninstalled because she's fed up with the pointless updates (its of no concern to her of my status of my phone on hers). I've gone through the Help and Settings but there seems to be no way of switching off the status updates apart from uninstalling Zen on the devices.
Best Answer chosen by Petr Jezek (AVG Technologies)
JanJan (AVG Technologies) 

Hi Alan,

The AVG Zen is for the administrator only - to see the notifications - in this case I gues it's you. On your wife's device just download the AVG for Android or AVG Cleaner - no AVG Zen - and join those apps to the Zen network. This way only you will receive the notifications and only you will be able to manage other's devices. Your wife will have a peace in mind, not receiving notifications but knowing that you are taking care of her device.

Please let me know if you have any other concerns or questions.

Have a good day,

Jan

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