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Topic: Android Products – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
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  • (MS) Miloslav Serba
Naadia MombergNaadia Momberg 
Unfortunately, I changed sim card when I returned back home. I appears my Anti Theft app kicked in and it required a logon passworld. I think after a couple of unsuccessful attempts my phone has been locked and I cannot even enter a password should l receive it again.

Desparately need to reconnect with my phone.  I did try and phone AVG but did not have much luck. Hopefully this will work and my problem will be solved soon.

Thanaks
Best Answer chosen by Naadia Momberg
AvinashAvinash (AVG Technologies) 
Hello Naadia.
Thank you for letting us know. Please wait for the reply from our mobile support team. Thank you.
Haruna DonnishHaruna Donnish 
I was downloaded AVG anti-virus and applied for AVG anti-theft in my tecno h6. but when i changed a sim card my phone ask me for private security password. i really bit forget it. i made for factory reset in my phone but still need that code. i dont remember my email AVG account but is one of harunamsagama@gmail.com or msagamaharuna@gmail.com. please help me to unlock my phone. my phone model is CE0979. IMEI 355945065606540 and IMEI 355945065606557. My phone number +255656975909. Thank you for your support
Best Answer chosen by Haruna Donnish
Aravind GnanamurthyAravind Gnanamurthy (AVG Technologies)
Hello Haruna.
I am very sorry to hear this. To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doest help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us back for any further assistance. Thank you.
Harry SzovikHarry Szovik 
Hi,
 
1) I temporarily changed SIM cards in my phone and my phone's AVG Anti-Theft system asked for the password (or PIN?) I used when I first installed. I thought I typed in what I usually use but it doesn't let me in. I don't even think I set up a password for that at the beginning... But whatever.
I tried all sorts of password combinations in vain, so now my phone is locked through AVG Anti-Theft system and I cannot get in. 

My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
 
2) I logged in my AVG Account on the website, through https://www.avgmobilation.com/, in the hope of trying to manage my phone remotely, but it says: "Sorry, your device, E5823, cannot be controlled using the Anti-Theft web site." 
 
3) I can't even reset the password, which would be convenient, since the phone is mine, it's here with me, I have my AVG account but nothing works.
 
4) I keep on receiving these Break-In Alert emails from the system, with my photo taken by the phone, trying to get my phone back but it won't let me.
 
5) I have since put my old, normal usual SIM back in, my legitimate phone number, but I can't use my phone.
 
Please help me get my phone back.
Thank you so very much.
Harry
Best Answer chosen by Harry Szovik
Harry SzovikHarry Szovik
Okay, solved it through http://www.askmefast.com/HOW_DO_I_UNLOCK_MY_PHONE_IF_I_FORGOT_THE_PASSWORD_FOR_AVG_ANTI_THEFT-qna6874222.html password is limited to 6 characters, so whatever password I was used to type anyway had to be truncated to 6 characters, something I have completely forgotten, and AVG Anti-Theft doesn't tell you that as a reminder...
Thank you for trying to help. Happy Holidays.
Edward ZakayoEdward Zakayo 
help me unlocked my phone through AVG ANT THIEF.ID. edwardzakayo@gmail.com
Best Answer chosen by Edward Zakayo
Edward ZakayoEdward Zakayo
VLADIMIR BARTL
Gokul RajahGokul Rajah 
I am using HTC one, i would like to unlock anti theft from my phone. Today morning i changed my sim card and now my phone is asking for the anti theft password which i do not remember. I tried a lot but couldn't figure it out. More over i did not receive any mail to my inbox regarding the password. SO could you please help me out from this. I do not want to loose my data. All i need now is to unlock my phone with a new password. I tried changing may password online and other stuffs. But all i get is a negative result.
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Inge,
You can unlock phone using web interface (https://www.avgmobilation.com/).
Please make sure your phone is connected to internet (wifi since new sim is not working).
Thanks
Best Answer chosen by Petr Jezek (AVG Technologies)
James HargroveJames Hargrove
Seems the issue has resolved itself. Strange. 
Miguel GonzalezMiguel Gonzalez 
Device Name: GT - 19300
ID: (Can be provided on request if required to fetch my anti-theft password)
Email: migonjam@yahoo.com
Version: OS 4.3 AntiVirus Version 4.1
Type: GT - 19300

Hello,

My phone, a Samsung Galaxy S3 has been locked with the Anti Theft Function of the AVG APP for android and I am unable to unlock it.

I had set the anti-theft and registered months ago however I cant even remember ever setting an anti-theft password.

I attempted to acquire a new sim card for the phone. After installing the sim card and turning my phone on the Anti-Theft screen came up stating, "This device is lost or stolen Please return my device migonjam@yahoo.com" followed by a "Please enter unlock password"

I attempted to reinsert my original sim card to see if that would unlock the device however it did not work.

Unfortunately I do not know the Unlock password, and attempted to use the website: "https://www.avgmobilation.com/en/remote-management" to try and unlock my phone, however I have been unable to as AVG could not locate my phone. I read it requires GPS and Wifi along with Cell Tower ID to locate the phone, however the wifi and GPS were both turned off when it was locked (and I am unable to turn either on due to the device being locked) and it seems AVG cannot locate the device either with my original sim card or without it.

I've attempted multiple times over several hours and failed every time. As it stands I am unable to change the anti-theft password nor unlock my device.

Could I please have some assistance with this matter, if possible could you tell me what the password registered as the anti-theft password registered to the device is, as I see that as the only way to resolve this matter if AVG cannot locate the device.

Thank-You,
Miguel.

PS: (I also attempted the first 6 letters of every password I normally use but none worked)
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Miguel,
You should be able to enable Wifi, during phone startup(with new sim it take little bit longer to lock it).
Thanks
Mos ArkaMos Arka 
Hi,

I forgot my Security password as my mobile was locked when I tried to change SIM card.
I managed to unlock the device using the unlock password but again Phone is asking me for another password.
I reset Anti-theft password Many times but no result.
I removed my Samsung Device from my profile on your Website but still phone is asking about password.
Please Help!

Many thanks.
Best Answer chosen by Petr Jezek (AVG Technologies)
Raymon HixonRaymon Hixon
I resolved my issue when I tried to go through the process online again and I realized that the Unlock password was limited to 8 characters.  The password I entered was 10 characters.  So I tried to unlock it again using onnly the first 8 characters of the password I had originally used and it worked.
Alan KnightAlan Knight 
I've just installed AVG Zen on all our home Andriod phones and tablets as we have AVG products installed. However, every time someone on any device does something EVERYONE gets a status update pop-up on their phone....very annoying. My wife wants Zen uninstalled because she's fed up with the pointless updates (its of no concern to her of my status of my phone on hers). I've gone through the Help and Settings but there seems to be no way of switching off the status updates apart from uninstalling Zen on the devices.
Best Answer chosen by Petr Jezek (AVG Technologies)
JanJan (AVG Technologies) 

Hi Alan,

The AVG Zen is for the administrator only - to see the notifications - in this case I gues it's you. On your wife's device just download the AVG for Android or AVG Cleaner - no AVG Zen - and join those apps to the Zen network. This way only you will receive the notifications and only you will be able to manage other's devices. Your wife will have a peace in mind, not receiving notifications but knowing that you are taking care of her device.

Please let me know if you have any other concerns or questions.

Have a good day,

Jan

Alan KusovAlan Kusov 
Can you create the field for another one e-mail which is support by Google for Android in MyAccount in order to control all product licenses (mobile and workstations) in one place. And it also useful for AVG to control customer loyalty.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Alan, Have you tried contacting the AVG for Android team directly through AVG >> Settings >> Help >> Contact us?. Otherwise, Re AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
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