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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Amy HallAmy Hall 
I run a daily scan on my laptop and a few days ago it found 1 threat. I click on the veiw detections and it says Win32/Zmist  healed. I ran another scan it t & this threat keeps comin up and saying it is healed. What does this mean & do i need to be worried about it? Also how do i remove this so when i do a scan it wont keep showing up,it does not give me any options to click on.
Best Answer chosen by Petr (AVG Technologies) 
Amy HallAmy Hall
Ok they can take their time. I ran another scan last night & now that threat is no longer showing up in the results. The only thing i can think i did different in the past few days is i put my laptop to sleep at night instead of shutting it down like i normal do everynight. Last night i had to restart my computer due to some updates it needed & when my scudule scan ran at the schudle time (9pm) the threat did not show up on that scan.
Philip WrightPhilip Wright 
 Problem updating Apache OpenOffice to 4.1.0
I posted this in General Discussion also.
AVG Antivirus 2014 reports IDP.Trojan.A8669E6C when I try to update my Open Office.
Please see the comments on the OpenOffice Community site: (
So this appears to be a false positive by AVG Antivirus.
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
For help on your issue please try refer to this article (
celia cummingscelia cummings 
My Microsoft windows 7 Word has been highjacked by Wordpad.
Now saves all Word documents to Wordpad changing the format in the process.
Urgently need it removed. Also interferes with Google.
Can AVG remove Wordpad and my way ?  Can anyone help?
Best Answer chosen by celia cummings
KishoreKishore (AVG Technologies) 
Hello Celia. Thank you for replying us back. All the word documents might be saved as the wordpad file due to changes in the selection of the default program. I kindly request you to follow the instructions on the link to change the default program of your word document. Thank you.
Ann CowenAnn Cowen 
Hi, i'm running AVG Antivirus 2014. I clicked on what I thought was a safe link in an email that turned out to be malicious. The email was supposedly from SAGE accounts and read 'Please see attached copy of the original invoice'. The antivirus software kicked in and neutralised 3 threats. I ran a scan and nothing was picked up. Just want to check whether there is anything else I should be doing to make sure my PC is safe. Apparently the program is trying to download various Zbots, cryptolocker, ransomware and loads of other malware.
Best Answer chosen by Petr (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Ann,
I it just email without any attachment AVG can't detect that email, no need to report that.
If AVG detected 3 treat and blocked all of them, it should be fine.
Do you experience any symptoms of infection (popups, slowdown, weird behavior, etc)?
Best Answer chosen by Petr (AVG Technologies) 
Paul DowneyPaul Downey
Hey Alan, think I managed to fix the issue. I ran "services.msc", disabled and stopped WindowsSearch and WindowsUpdate. I was then able to delete the files "windows.edb" & "temp.edb" (from the folder in my original query). I then did a restart and Windows recreated both files but AVG scan no longer sees them as the threat "EID_pe_iscorrurpted".
I don't know if the threat was real or not but, fingers crossed ... ...
Thanks for your time, Alan, regards... Paul
PS got the idea from the bitdefender forum dealing with a similar issue 
Bard VosBard Vos 
Good morning, 

I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. 
I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...

I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."

Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?

I look forward to hearing from you.

Bard Vos
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Billy MensahBilly Mensah 
HEUR:Worm.Script.Generic,H:\tmpEDED.tmp.vbe, can't be detected by avg but was rather detected by another anti-virus software on my pc. It normally creates shortcut to the original file. Its normally with pendrives,can we have an update to deal with this.Thanks
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Billy, No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (
[2] (
Martin LevyMartin Levy 
How can I get rid of;
I accidentally downloaded it and it hijacked my browers.
Best Answer chosen by Martin Levy
KishoreKishore (AVG Technologies) 
Hello Martin. Could you please let me know the Browser on which you have found the Toolbar and have you tried to remove the program from the Control Panel?
Brian GawrysBrian Gawrys 
every time i wake my computer it tells me that it found and quarinteened it but it keeps coming back even if the computer is idle
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Jean BlackburnJean Blackburn 
I am using Windows XP Home OS and cannot open AVG Internet Security.Notification displays "windows cannot open this programme because it is being prevented by a software restriction policy".MalwareBytes scan 4 threats - removed. Problem remains .. advice plse.
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Jean, Another user had a similar situ awhile ago ( When available, A member of the official AVG Community Support in Brno ( will see your topic & respond.
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