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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
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  • (MS) Miloslav Serba
Bob PuslinBob Puslin 
In VirtualBox I created windows 7 VM and installed AVG in it.(sorry for my English )
in my host OS I created folder named "Shared" . In VM I added this folder as Shared folder.
so I want scan this shared folder using avg command line scaner, but then I tried avgscanx.exe /scan="\\VBOXSVR\Shared" nothing happened. What is my mistake ?
Best Answer chosen by Bob Puslin
KirupaKirupa (AVG Technologies) 
Hello Bob,
We apologize for the inconvenience. Please follow the instructions in the email, which I sent to you and get the issue resolved.
Thank you.
Tobijah FowlksTobijah Fowlks 

OS: Windows 7 Home Premium SP1


So, my computer has been acting funky recently, so I started a scan with AVG and left. When I came back, the computer had rebooted, and when I logged in it told me that it had just recovered from an unexpected shutdown. I ran AVG scans again and it did the same thing. After this I made sure I did a scan with malwarrebytes (which I had installed before this problem arrose.) Malwarebytes went through the scan just fine and found nothing, so I ran a rootkit scan via AVG and it came back with nothing still. I ran another AVG scan after this and was greeted with the picture below, the longer I waited the more copies of that diologue box appeared. It should be noted that even after they started appearing, AVG was still scanning albeit at a slower pace.

The diologue boxes say:
"Unspecified error occurred in the following AVG component(s): - avgcsrva.exe"

These boxes keep on appearing until it eventually just crashes without finishing the scan.

I'm really not sure what to do now, unfortunately I don't have a system restore point setup but I do have the original OS disks in the event that I may need to do a fresh install of windows.

Any help would be greatly appreciated. I'm really not sure what's wrong. Could this be a Virus? I get frequent internet browser crashes, frequent bluescreens, and many other hiccups that have started more recently.
Diologue boxes with error messages in them

Best Answer chosen by Tobijah Fowlks
AravindAravind (AVG Technologies) 
Hello Tobijah,
We sincerely apologize for the difficulties you are currently experiencing. We request you to restart your pc in safe mode with networking and then click on the remote link in email instruction. They will analyze the exact issue you are facing. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Thank you.
Amy HallAmy Hall 
I run a daily scan on my laptop and a few days ago it found 1 threat. I click on the veiw detections and it says Win32/Zmist  healed. I ran another scan it t & this threat keeps comin up and saying it is healed. What does this mean & do i need to be worried about it? Also how do i remove this so when i do a scan it wont keep showing up,it does not give me any options to click on.
Best Answer chosen by Petr (AVG Technologies) 
Amy HallAmy Hall
Ok they can take their time. I ran another scan last night & now that threat is no longer showing up in the results. The only thing i can think i did different in the past few days is i put my laptop to sleep at night instead of shutting it down like i normal do everynight. Last night i had to restart my computer due to some updates it needed & when my scudule scan ran at the schudle time (9pm) the threat did not show up on that scan.
Philip WrightPhilip Wright 
 Problem updating Apache OpenOffice to 4.1.0
I posted this in General Discussion also.
AVG Antivirus 2014 reports IDP.Trojan.A8669E6C when I try to update my Open Office.
Please see the comments on the OpenOffice Community site:
 https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=69563 (https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=69563)
So this appears to be a false positive by AVG Antivirus.
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
For help on your issue please try refer to this article (http://kb.avg.com/articles/en_US/How_to/How-to-report-a-false-incorrect-detection/).
celia cummingscelia cummings 
My Microsoft windows 7 Word has been highjacked by Wordpad.
Now saves all Word documents to Wordpad changing the format in the process.
Urgently need it removed. Also interferes with Google.
Can AVG remove Wordpad and my way ?  Can anyone help?
Best Answer chosen by celia cummings
KishoreKishore (AVG Technologies) 
Hello Celia. Thank you for replying us back. All the word documents might be saved as the wordpad file due to changes in the selection of the default program. I kindly request you to follow the instructions on the link http://bit.ly/1S4l2em to change the default program of your word document. Thank you.
Ann CowenAnn Cowen 
Hi, i'm running AVG Antivirus 2014. I clicked on what I thought was a safe link in an email that turned out to be malicious. The email was supposedly from SAGE accounts and read 'Please see attached copy of the original invoice'. The antivirus software kicked in and neutralised 3 threats. I ran a scan and nothing was picked up. Just want to check whether there is anything else I should be doing to make sure my PC is safe. Apparently the program is trying to download various Zbots, cryptolocker, ransomware and loads of other malware.
Best Answer chosen by Petr (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Ann,
I it just email without any attachment AVG can't detect that email, no need to report that.
If AVG detected 3 treat and blocked all of them, it should be fine.
Do you experience any symptoms of infection (popups, slowdown, weird behavior, etc)?
Best Answer chosen by Petr (AVG Technologies) 
Paul DowneyPaul Downey
Hey Alan, think I managed to fix the issue. I ran "services.msc", disabled and stopped WindowsSearch and WindowsUpdate. I was then able to delete the files "windows.edb" & "temp.edb" (from the folder in my original query). I then did a restart and Windows recreated both files but AVG scan no longer sees them as the threat "EID_pe_iscorrurpted".
I don't know if the threat was real or not but, fingers crossed ... ...
Thanks for your time, Alan, regards... Paul
PS got the idea from the bitdefender forum dealing with a similar issue 
Bard VosBard Vos 
Good morning, 

I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. 
I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...

I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."

Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?

I look forward to hearing from you.

Bard Vos
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Billy MensahBilly Mensah 
HEUR:Worm.Script.Generic,H:\tmpEDED.tmp.vbe, can't be detected by avg but was rather detected by another anti-virus software on my pc. It normally creates shortcut to the original file. Its normally with pendrives,can we have an update to deal with this.Thanks
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Billy, No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus
Martin LevyMartin Levy 
How can I get rid of; http://search.mymapsxp.com
I accidentally downloaded it and it hijacked my browers.
Best Answer chosen by Martin Levy
KishoreKishore (AVG Technologies) 
Hello Martin. Could you please let me know the Browser on which you have found the Toolbar and have you tried to remove the program from the Control Panel?
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