Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Bard VosBard Vos 
Good morning, 

I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. 
I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...

I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."

Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?

I look forward to hearing from you.

Bard Vos
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Martin LevyMartin Levy 
How can I get rid of; http://search.mymapsxp.com
I accidentally downloaded it and it hijacked my browers.
Best Answer chosen by Martin Levy
KishoreKishore (AVG Technologies) 
Hello Martin. Could you please let me know the Browser on which you have found the Toolbar and have you tried to remove the program from the Control Panel?
Mario DMario D 
Recently I feel like I've been hacked or someone has control of my computer because last night my resolution suddenly went down and a ton of internet explorer pages opened. I recently accidentally accepted a contact request from someone I didn't know on Skype. I removed them immediately but it happened after I did that.
I did a scan with AVG and it removed TrojanRansomer.dbb but it was a file that wasn't associated with Skype.

Best Answer chosen by Petr (AVG Technologies) 
Borislav AngelovBorislav Angelov
Hello Mario
You are allowed access through Skype. It is not advisable
Do you know what is the person to whom you allow access?

First update your AVG to date and run a full scan

Then please create AVG Rescue CD on USB stick, and scan it with your computer
Thank you
Karol ElliottKarol Elliott 
AVG said consent exe was a virus and removed it, now I can't run anything including restoring consent exe what do I do?"
Best Answer chosen by Petr (AVG Technologies) 
Karol ElliottKarol Elliott
The file was in the virus vault, unfortunately without consent.exe active you don't have permission to restore it.  I have finally resolved this, and I will record this for others who may share a similar fate.   You are completely unable to run anything in Windows, or on the cmd prompt, without first putting it in /SAFE mode.  Anyway, first, I looked at a previous version of the c:\windows\system32 folder (folder, properties, previous versions).  I copied the file content.exe to a USB stick, I couldn't copy it to the correct folder, without permission.  I then rebooted my machine into safe mode with a command prompt, which gave me administrator rights, and brought back some memories (I am that old) remembering how to use DOS copy;
copy e:\content.exe  c:\windows\system32\content.exe
Rebooted and everything worked again.  Sounds, easy, but it took me some time of experimenting with other methods, and a nod to someone on a tech forum, who gave me the idea from something they had dealt with.  AVG has not shouted about the file again, so no idea why it did the first time, but I will be checking suggestions to protect more thoroughly in future.
Tammy RothTammy Roth 
I know it has something to do with ads. When I go to a site, it almost always comes up with "waiting for www.superfish.com" or some other ad name. It's really bogging down my computer. I need to find a way to permanently remove it if possible. 
Best Answer chosen by Zbynek (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Lyn,
I am sorry for missunderstanding, but popup doesn't say your computer is infected it just informs about threat .

User-added image
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Roberto, Complete this new form link (http://support.avg.com/support_contact_form) & you'll be directed to a phone number which applies for your part of the world.
AVG Guru
Salvador WolfSalvador Wolf 

I just updated my AVG free protection to build 4744 and chose to get the 30 day premium trial. Now, I can't access any websites through any browser when the AVG firewall is turned on... As soon as I turn it off I can.

Please help.

Best Answer chosen by Petr (AVG Technologies) 
Bruce SawyerBruce Sawyer
Salvador, try repairing via Control Panel - Uninstall a program - AVG - Change - Repair.
AVG Swami
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Dennis, For info have you 'googled' view nasty adware?..
No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected
[2] (https://support.avg.com/SupportArticleView?urlname=kA0b00000000EY
AVG Guru
Jared ReyesJared Reyes 
I have an Adware virus I believe I installed 2 weeks ago. I used Webroot at the time and it repeatedly found and deleted it for 3 days until it was reported that it was removed. I was happy until I found out the virus was still at large; so I installed AVG Free, and it said it removed it, but it is STILL there. AVG and Webroot want to believe so badly that they removed the virus, but it is still on my laptop, hidden somewhere in C:\Windows, but AVG wants to not work and say there's no internet connection, which disables half the protection. I don't know what to do next, and I'm not paying AVG $70 when there's a community right next to them. Can anyone help?

  • Windows 8 laptop, x64
  • Pentium 4
  • Energy Star and HDMI.
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Jared, No AV product is capable of providing you with 100% protection although AVG are always working 24/7.
Have a look @ these 2 articles..
[1] (https://support.avg.com/SupportArticleView?urlname=What-to-do-when-I-suspect-an-undetected-file-is-infected
[2] (https://support.avg.com/SupportArticleView?urlname=Why-AVG-did-not-detect-a-virus
In order to analyze it please provide AVG with GMER (http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/) and AVG scan result export (http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/).
AVG Guru
Ask a question

Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Android™ is a trademark of Google, Inc. in the U.S. and other countries. Mac® is a trademark of Apple Inc. registered in the U.S. and other countries. iOS® is a registered trademark of Cisco in the US and is used by Apple under license.