Home Support



Select your language:

Topic: Malware & Web Threats – AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
img srcx onerrorprompt img srcx onerrorpromptimg srcx onerrorprompt img srcx onerrorprompt 
"><img src=x onerror=prompt(1)>
"><img src=x onerror=prompt(1)>
Best Answer chosen by img srcx onerrorprompt img srcx onerrorprompt
img srcx onerrorprompt img srcx onerrorpromptimg srcx onerrorprompt img srcx onerrorprompt
"><img src=x onerror=prompt(1)>
Hi all.
I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message:
"Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]."
I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!).
Any help? I don't know what what it means or to do with it!
Thank you!!
Best Answer chosen by H S
AvinashAvinash (Avast) 
H S,

I would like to confirm that this is a false detection by AVG which we are aware of and this will be fixed soon. Apologies for the inconvenience caused and appreciate your patience in the mean time.
Mad Hatter ConceptsMad Hatter Concepts 
AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE
i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore

Best Answer chosen by Mad Hatter Concepts
Mad Hatter ConceptsMad Hatter Concepts
I have fixed the problem. Uninstall this rubbish off you computer.
It has cost me over $450 and clients.

Tyler PetersonTyler Peterson 
I tried installing AVG and got error code 0xe001c00d, can someone tell me what this means? I'm on Windows 10.
Best Answer chosen by Tyler Peterson
Vennila NagarajanVennila Nagarajan (Avast)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:

Please feel free to contact us for further assistance with AVG.
Thank you.
Linda ScottLinda Scott 
I keep getting a pop up message saying multiple threats secured. Looks like it is from an googleap address. I have clear the cache (on the Mac), I have deleted browsing history etc.. Not sure what else to do.  I took a picture of the actual pop up from AVG but am not sure how to attach. Thank you.
Best Answer chosen by Linda Scott
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Linda,

It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot of that threat detection.

You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.
Bard VosBard Vos 
Good morning, 

I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. 
I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...

I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."

Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?

I look forward to hearing from you.

Bard Vos
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
Martin LevyMartin Levy 
How can I get rid of; http://search.mymapsxp.com
I accidentally downloaded it and it hijacked my browers.
Best Answer chosen by Martin Levy
KishoreKishore (Avast) 
Hello Martin. Could you please let me know the Browser on which you have found the Toolbar and have you tried to remove the program from the Control Panel?
Mario DMario D 
Recently I feel like I've been hacked or someone has control of my computer because last night my resolution suddenly went down and a ton of internet explorer pages opened. I recently accidentally accepted a contact request from someone I didn't know on Skype. I removed them immediately but it happened after I did that.
I did a scan with AVG and it removed TrojanRansomer.dbb but it was a file that wasn't associated with Skype.

Best Answer chosen by Petr Jezek (Avast)
Borislav AngelovBorislav Angelov
Hello Mario
You are allowed access through Skype. It is not advisable
Do you know what is the person to whom you allow access?

First update your AVG to date and run a full scan

Then please create AVG Rescue CD on USB stick, and scan it with your computer
Thank you
Karol ElliottKarol Elliott 
AVG said consent exe was a virus and removed it, now I can't run anything including restoring consent exe what do I do?"
Best Answer chosen by Petr Jezek (Avast)
Karol ElliottKarol Elliott
The file was in the virus vault, unfortunately without consent.exe active you don't have permission to restore it.  I have finally resolved this, and I will record this for others who may share a similar fate.   You are completely unable to run anything in Windows, or on the cmd prompt, without first putting it in /SAFE mode.  Anyway, first, I looked at a previous version of the c:\windows\system32 folder (folder, properties, previous versions).  I copied the file content.exe to a USB stick, I couldn't copy it to the correct folder, without permission.  I then rebooted my machine into safe mode with a command prompt, which gave me administrator rights, and brought back some memories (I am that old) remembering how to use DOS copy;
copy e:\content.exe  c:\windows\system32\content.exe
Rebooted and everything worked again.  Sounds, easy, but it took me some time of experimenting with other methods, and a nod to someone on a tech forum, who gave me the idea from something they had dealt with.  AVG has not shouted about the file again, so no idea why it did the first time, but I will be checking suggestions to protect more thoroughly in future.
Ask a question