So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing. I put the website on the exceptions list with zero success. In order for me to go to the website I have to turn off the web shield. Then it works fine. I should not have to do this for one website! I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem. Something that he said would take a few minutes to fix turned into an hour and still not been fixed. He could not find the issue and said I should uninstall google chrome because that was obviously the problem. I did this, rebooted the computer, installed a fresh version with no success as well. I tried opening the website with internet explorer and have the same problem. I have the paid version of AVG and want this website added to the exception list. If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help). I pay for AVG to keep my computer safe not cause me a headache.
Hello Marian, We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification? Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Hi all. I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message: "Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]." I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!). Any help? I don't know what what it means or to do with it! Thank you!!
AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore
I keep getting a pop up message saying multiple threats secured. Looks like it is from an googleap address. I have clear the cache (on the Mac), I have deleted browsing history etc.. Not sure what else to do. I took a picture of the actual pop up from AVG but am not sure how to attach. Thank you.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.
ALIDA, This Community is basically English language.. Query translation.... SOMEONE is MANAGED TO GET REMOTE ACCESS MY PC. HAVING ALLOWED ACCESS TO MY PC TO A TECHNICAL AVG SOMEONE HAS INSTALLED A REMOTE ACCESS. THERE ARE HIDDEN DRIVERS THAT I CAN NOT DELETE. I HAVE ALL PRODUCTS AVG AVG Guru
I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...
I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."
Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?