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Topic: Malware & Web Threats – AVG Support Community

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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Damon LakeDamon Lake 
why are you taking so long to update the database for the antivirus?
Best Answer chosen by Damon Lake
Damon LakeDamon Lake
When are you guys going to fix the problem?
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
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Best Answer chosen by img srcx onerrorprompt img srcx onerrorprompt
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H SH S 
Hi all.
I have AVG installed on my mac. Currently the field shield alert is popping up every 15 seconds with the following message:
"Multiple threats secured! We've moved analyticsd to your Virus Chest because it was infected with MacOS:Adload-S [Trj]."
I don't understand what this means? What is analyticsd? I've tried deleting the files from quarantine but they won't go (there's 180 files in quarantine, as the file shield alert pops up every 15 seconds..!).
Any help? I don't know what what it means or to do with it!
Thank you!!
Best Answer chosen by H S
AvinashAvinash (Avast) 
H S,

I would like to confirm that this is a false detection by AVG which we are aware of and this will be fixed soon. Apologies for the inconvenience caused and appreciate your patience in the mean time.
Mad Hatter ConceptsMad Hatter Concepts 
AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE
i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore


HELP PLEASE
Best Answer chosen by Mad Hatter Concepts
Mad Hatter ConceptsMad Hatter Concepts
I have fixed the problem. Uninstall this rubbish off you computer.
It has cost me over $450 and clients.

DO NOT USE AVG.
Tyler PetersonTyler Peterson 
I tried installing AVG and got error code 0xe001c00d, can someone tell me what this means? I'm on Windows 10.
Best Answer chosen by Tyler Peterson
Vennila NagarajanVennila Nagarajan (Avast)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please feel free to contact us for further assistance with AVG.
Thank you.
Linda ScottLinda Scott 
I keep getting a pop up message saying multiple threats secured. Looks like it is from an googleap address. I have clear the cache (on the Mac), I have deleted browsing history etc.. Not sure what else to do.  I took a picture of the actual pop up from AVG but am not sure how to attach. Thank you.
Best Answer chosen by Linda Scott
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Linda,

It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot of that threat detection.

You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.
David BakerDavid Baker 
Is the facebook message about malware asking you to run checkpoint scan for malware legitimate?
Best Answer chosen by David Baker
KarthikeyanKarthikeyan (Avast) 
Hello David,
Thank you for the screenshot.
From the screenshot it seems that the message you received is not a genuine one, please ignore it.
Thank you.
ALIDA FILIPPIALIDA FILIPPI 
DOPO AVER CONSENTITO L'ACCESSO AL MIO PC AD UN TECNICO AVG QUALCUNO HA INSTALLATO UN ACCESSO REMOTO. VI SONO DRIVERS NASCOSTI CHE NON RIESCO AD ELIMINARE. HO TUTTI I PRODOTTI AVG
Best Answer chosen by ALIDA FILIPPI
Alan BinchAlan Binch
ALIDA, This Community is basically English language.. Query translation....
SOMEONE is MANAGED TO GET REMOTE ACCESS MY PC.
HAVING ALLOWED ACCESS TO MY PC TO A TECHNICAL AVG SOMEONE HAS INSTALLED A REMOTE ACCESS. THERE ARE HIDDEN DRIVERS THAT I CAN NOT DELETE. I HAVE ALL PRODUCTS AVG
AVG Guru
Bard VosBard Vos 
Good morning, 

I have a professional version of AVG Internet Security. I also use cloud storage with Justcloud. Since very recently I am receiving virus threat messages via AVG for my Justcloud service. 
I have spoken to Justcloud and they claim that AVG is deliberately blocking their software...

I am relying on my pc for work and I need to do online back ups frequently. I do not wish to compromise my security. The "professional" reply I received from Justcloud was: " Up to you really who you want to believe, us or them..."

Can someone give me some advice please: Is it safe for me to continue using Justcloud? What are the issues there, if any? Or do you suggest moving to a different cloud storage?

I look forward to hearing from you.

Bard Vos
Malaga
Best Answer chosen by Petr Jezek (Avast)
Alan BinchAlan Binch
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