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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Francois LahayeFrancois Lahaye 
Last year I purchased AVG PC Tuneup. This year they automaicaly renewed my version and send the licence key to my old emailaddress. However I changed my emailaddress last year.

So basicaly I cant reach the new key because it was send to the wrong address. This address doesn't exist anymore. How can I solve this?

Thanks! Francois
Best Answer chosen by Francois Lahaye
KishoreKishore (AVG Technologies) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.
Farley MullinsFarley Mullins 
I have AVG free edition installed on Windows XP Service Pack 3 desktop. This problem just started: Everytime my computer starts up, I get the folder "C:\Documents and settings\Link\Application Data\AVG" popping up on screen. I have looked in msconfig and the registry run keys and cannot locate this to try keeping it from popping up. This is very irritating. Does anyone know how a folder like this is getting loaded every bootup? Is there anywhere else I may find the order from Windows to load this folder?
Best Answer chosen by Farley Mullins
Farley MullinsFarley Mullins
I resolved this problem by restoring computer to an earlier date before the problem started. Thanks Aravind for trying to help me.
Steve HighamSteve Higham 

When I click on the Performance tool in AVG Zen, I get the following, bizarre error:

'No action was taken as a system reboot is required (0xE001F90B)' I have rebooted several times and still get that same error, so decided to remove AVG through the Control Panel in Win 10. When I select AVG in the Control Panel, I get the same error message.

How can I remove AVG, please? 
Best Answer chosen by Steve Higham
GulamGulam (AVG Technologies) 
Hello Steve,
I apologize for the inconvenience you experienced in this case.
I request you to please uninstall AVG using AVG Remover tool.
1.Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file and then click Continue to agree with AVG’s license agreement and privacy policy. AVG Remover will now scan your computer to find all installed AVG products.
3.From the list of products, select the one you would like to remove.
4.Your computer will need to be restarted. After the restart, AVG Remover will finish the uninstallation.
Please feel free to get back to us for further assistance.
Thank you.
Pau GarcíaPau García 
Hi i cannot update My avg since i installed, i have windows 10 can you please help me.

i tried uninstalling avg and try installing it again but i cant uninstall, it says there is another installation in course
Best Answer chosen by Pau García
Sujendran Sundar RajSujendran Sundar Raj (AVG Technologies)
Hello Pau,

We apologize for the inconvenience caused to you.
Please have a look at this article: http://avgread.me/1Pc0HR0 to resolve the update issue.
Feel free to get back to us for any further assistance.

Thank you.
Ed HamiltonEd Hamilton 
I have AVG PC Tuneup 15.0.1001.638 installed and when I try to upgrade from Windows 8.1 to Windows 10 I get the following error:

The installation of this AVG product is defective. Please install the AVG product again to correct this problem.

This causes the Windows 10 upgrade to fail and revert to Windows 8.1.

What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
Best Answer chosen by Ed Hamilton
Ed HamiltonEd Hamilton
I was able to resolve my issue by removing AVG before the upgrade and installing again after the upgrade. It is possible that I had two programs (AVG and Razor Synapse) trying to perform reboot upgrades during my Windows 10 upgrade that contributed to the problem, however I did not spend time to diagnose the issue other than to remove AVG and ignore the upgrade of Razor during the Windows 10 upgrade.
saha tomilinsaha tomilin 
как узнать пароль разблокировки на телефон
Best Answer chosen by saha tomilin
RajendraRajendra (AVG Technologies) 
Hello Saha,
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
Dorothy ElliottDorothy Elliott 
I am getting "Installation failed" for AVG Free with the error code OxE0010058.  I have tried "del rep" and "reset access" which both claim sucess but it still will not install.  I have no other anti virus programs.  I am running Windows 7 on an HP G70 laptop
Best Answer chosen by Dorothy Elliott
AravindhAravindh (AVG Technologies) 
Hi Dorothy,
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
Best Answer chosen by GAUTAM PUNJWANI
AvinashAvinash (AVG Technologies) 
Hello Gautam. Sorry to hear about the inconvenience caused. I would request you to reinstall your audio device drivers. If that does not help, please restore your PC settings to an earlier date as described in this article http://bit.ly/1ljkL5X . Thank you.
John BothamsJohn Bothams 
I have been trying to purchase and there is no opportunity to put in any of the above labels so I cannot purchase!!!
Best Answer chosen by Petr (AVG Technologies) 
John BothamsJohn Bothams
It appears AVG have now opened the offer to the UK.. I got an email late this morning for £14.99 offer which would coincide Alan's finding the link now worked. So we have all been right all along - the purchase from the 99.99$ offer was blocked from the UK until today. IT may be my approach via the chat link got some action - who knows?

Thanks for your responses and efforts but I think it leaves some issues for AVG to sort out on their marketing offers. Bye for now!
Best Answer chosen by Petr (AVG Technologies) 
Alan BinchAlan Binch
Alain, Internet Security (http://www.avg.com/internet-security) & PC TuneUp (http://www.avg.com/avg-pctuneup) are independent programs. For info also have a look @ this link (https://support.avg.com/answers?id=906b0000000D44oAAC).
AVG Guru

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