Topic: General Discussion – AVG Support Community
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Subhadeep Kanungo
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Miloslav Serba
M Foster AVG 2017 major disappointment
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG. With no warning, it was installed, and there are no instructions for how to use it. It is not user friendly at all to schedule scans. Even if I do a scan, it keeps saying Last Scan: Never. That does not give me any confidence. I hope AVG fixes it, as I am a paying customer. But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Declan O Byrne Stopping AVG adverts appearing on my desktop -how, help please
I keep getting these AVG f$^&*( pop ups appearing on my desk top. The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.
Thanks
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.
Thanks
Best Answer chosen by Declan O ByrneJeff McILwaintry Adblock Plus? I use it for all websites etc and its free
Jeff
Jeff
e s AVG AV Free - Cannot restore quarantined files
AVG AV Free: Version 17.3.3011
Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either.
Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files.
Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either.
Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files.
Best Answer chosen by e sPaul WebsterSame issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Alan Jarrett AVG FREE and windows 10
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan JarrettBalasubramanian (AVG Technologies) Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
Garry Cooper Windows 7 Home Premium
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Garry.
Garry.
Best Answer chosen by Garry CooperGarry CooperHi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Garry.
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Garry.
Richard Shea Bloody adverts!
How the hell do I stop AVG from popping up adverts for it's own products?
I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!
Any ideas?
Best Answer chosen by Richard SheaKishore (AVG Technologies) Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Chris L Installation Error 0xe001f946
Installation Error 0xe001f946
Windows 10 Home 64-Bit
Steps Taken to fix:
- Removed McAffee with their removal tool and restarted
- Run AVG Removal tool and restarted
Tried to install the following:
- AVG_Proteciton_Free_1601
- AVG_Protection_Free_1606
- AVG_Protection_Free_698
- AVG_AntiVirus_Free_692
Each one failed with the error mentioned above.
How can I install AVG Free on windows 10?
Windows 10 Home 64-Bit
Steps Taken to fix:
- Removed McAffee with their removal tool and restarted
- Run AVG Removal tool and restarted
Tried to install the following:
- AVG_Proteciton_Free_1601
- AVG_Protection_Free_1606
- AVG_Protection_Free_698
- AVG_AntiVirus_Free_692
Each one failed with the error mentioned above.
How can I install AVG Free on windows 10?
Best Answer chosen by Chris LBalasubramanian (AVG Technologies) Thank you for following the instructions.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.
Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.
Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.
Dorothy Elliott error OxE0010058
I am getting "Installation failed" for AVG Free with the error code OxE0010058. I have tried "del rep" and "reset access" which both claim sucess but it still will not install. I have no other anti virus programs. I am running Windows 7 on an HP G70 laptop
Best Answer chosen by Dorothy ElliottAravindh (AVG Technologies) Hi Dorothy,
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
saha tomilin заблокировался мой телефон требует пароль разблокировкиAVG
как узнать пароль разблокировки на телефон
Best Answer chosen by saha tomilinRajendra Sekar (AVG Technologies)Hello Saha,
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
Ed Hamilton Windows 10 Upgrade
I have AVG PC Tuneup 15.0.1001.638 installed and when I try to upgrade from Windows 8.1 to Windows 10 I get the following error:
The installation of this AVG product is defective. Please install the AVG product again to correct this problem.
This causes the Windows 10 upgrade to fail and revert to Windows 8.1.
What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
The installation of this AVG product is defective. Please install the AVG product again to correct this problem.
This causes the Windows 10 upgrade to fail and revert to Windows 8.1.
What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
Best Answer chosen by Ed HamiltonEd HamiltonI was able to resolve my issue by removing AVG before the upgrade and installing again after the upgrade. It is possible that I had two programs (AVG and Razor Synapse) trying to perform reboot upgrades during my Windows 10 upgrade that contributed to the problem, however I did not spend time to diagnose the issue other than to remove AVG and ignore the upgrade of Razor during the Windows 10 upgrade.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.