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Topic: General Discussion – AVG Support Community

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Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Garry.
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Garry.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Daniel B.Daniel B. 
I use the German version 2016.0.7161 on two Windows 10 devices (PC + Notebook). In both, the event log in the "History" is empty.
All other logs (firewall, scan log etc.) are filled. For the event log is probably missing a link.
With the request for disclosure to the developers, many thanks.

Best regards​
Daniel​
Best Answer chosen by Daniel B.
Sreedevi PadmakumarSreedevi Padmakumar (AVG Technologies)
Hello Daniel,
Sorry to know that your issue persists. I have sent you an email with  necessary steps to get additional support and fix this issue.
Thank you.
Steve HighamSteve Higham 
Hello

When I click on the Performance tool in AVG Zen, I get the following, bizarre error:

'No action was taken as a system reboot is required (0xE001F90B)' I have rebooted several times and still get that same error, so decided to remove AVG through the Control Panel in Win 10. When I select AVG in the Control Panel, I get the same error message.

How can I remove AVG, please? 
Best Answer chosen by Steve Higham
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello Steve,
I apologize for the inconvenience you experienced in this case.
I request you to please uninstall AVG using AVG Remover tool.
1.Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file and then click Continue to agree with AVG’s license agreement and privacy policy. AVG Remover will now scan your computer to find all installed AVG products.
3.From the list of products, select the one you would like to remove.
4.Your computer will need to be restarted. After the restart, AVG Remover will finish the uninstallation.
Please feel free to get back to us for further assistance.
Thank you.
Dorothy ElliottDorothy Elliott 
I am getting "Installation failed" for AVG Free with the error code OxE0010058.  I have tried "del rep" and "reset access" which both claim sucess but it still will not install.  I have no other anti virus programs.  I am running Windows 7 on an HP G70 laptop
Best Answer chosen by Dorothy Elliott
AravindhAravindh (AVG Technologies) 
Hi Dorothy,
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
saha tomilinsaha tomilin 
как узнать пароль разблокировки на телефон
Best Answer chosen by saha tomilin
Rajendra SekarRajendra Sekar (AVG Technologies)
Hello Saha,
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
Ed HamiltonEd Hamilton 
I have AVG PC Tuneup 15.0.1001.638 installed and when I try to upgrade from Windows 8.1 to Windows 10 I get the following error:

The installation of this AVG product is defective. Please install the AVG product again to correct this problem.

This causes the Windows 10 upgrade to fail and revert to Windows 8.1.

What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
Best Answer chosen by Ed Hamilton
Ed HamiltonEd Hamilton
I was able to resolve my issue by removing AVG before the upgrade and installing again after the upgrade. It is possible that I had two programs (AVG and Razor Synapse) trying to perform reboot upgrades during my Windows 10 upgrade that contributed to the problem, however I did not spend time to diagnose the issue other than to remove AVG and ignore the upgrade of Razor during the Windows 10 upgrade.
Pau GarcíaPau García 
Hi i cannot update My avg since i installed, i have windows 10 can you please help me.

i tried uninstalling avg and try installing it again but i cant uninstall, it says there is another installation in course
Best Answer chosen by Pau García
Sujendran Sundar RajSujendran Sundar Raj (AVG Technologies)
Hello Pau,

We apologize for the inconvenience caused to you.
Please have a look at this article: http://avgread.me/1Pc0HR0 to resolve the update issue.
Feel free to get back to us for any further assistance.

Thank you.
Francois LahayeFrancois Lahaye 
Last year I purchased AVG PC Tuneup. This year they automaicaly renewed my version and send the licence key to my old emailaddress. However I changed my emailaddress last year.

So basicaly I cant reach the new key because it was send to the wrong address. This address doesn't exist anymore. How can I solve this?

Thanks! Francois
Best Answer chosen by Francois Lahaye
KishoreKishore (AVG Technologies) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.
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