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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Vineet GargVineet Garg 
I am happy with my AVG free product. It has increased my laptop's (win7, sp1, 64, ultimate, 4.00ghz processor and 2gb RAM) performance many ways. But everytime i uninstall and reinstall my AVG Free Antivirus 2015, i face the fatal possibility of getting infected. As its an online installer (avg_free_stb_all_2015_ltst_284.exe), my computer bears the risk till the time it gets fully installed and activated.
Besides, i have seen the full free offline installer for that (187mb, 64bits).  But the 4.8 mb installer has priority over that and put as RECOMMENDED.
So, my question is 1.Can i avoid this risk anyway?
                              2.What's the difference between the two installers? (apart from being online and                                          offline installers)
                              3. Anything else !!??
Regards and Thanks,
Vineet Garg
Best Answer chosen by Vineet Garg
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Vineet. I certainly understand your concern. If you download the setup file from the online installer which is of small size it will start the installation only after downloading the full files through online and the files are downloaded only from trusted AVG websites so need not worry of getting affected. The offline installer file size which is of huge file size will have all the components of the AVG program in it and if you run that file it will straight away install the program. Please feel free to contact us again should you need any further assistance.
Roy LeggittRoy Leggitt 
AVG told me to try the license retrieval site.

When I do, I get 

Need to retrieve your license?

Enter your registered email address with AVG and we'll
send you an email with all your license numbers.


We’re unable to find the email address you entered. Please check that you typed it correctly and that it’s the same address you used to register your AVG license.

NOTE: Our AVG Protection, AVG Performance, and AVG Ultimate subscription packages do not use license numbers. To activate the PRO features in subscription products, just log in to your products using the AVG MyAccount email address you used when purchasing your subscription.

Need help installing and setting up your product? Let our experts remotely set things up for only $19.99.

Best Answer chosen by Roy Leggitt
Alan BinchAlan Binch
Other Roy Leggitt posting (
AVG Guru
Heidemarie VoigtHeidemarie Voigt 
how do i uninstall AVG free from my IMac, i tryed dozend of ways but nothing works
thanh you
Best Answer chosen by Heidemarie Voigt
Heidemarie VoigtHeidemarie Voigt
sorry but ican not click on anything on AVG
Ed KeitEd Keit 
Hey there AVG Community

When I'm playing PayDay 2 on my Laptop, at a random moment it alt+tabs me to the desktop and I see the AVG Zen Icon flash on my toolbar.

This happens with all the games I play and its getting pretty annoying

Any solutions?
Best Answer chosen by Ed Keit
ZbynekZbynek (AVG Technologies) 
Hi Ed,
I would like to inform you that this issue has been fixed and it is being released.
Johnny CopeJohnny Cope 
Have seen this asked numerous times with no answer. Maybe if it piles up enough they will respond?

Trying to install Ultimate. Doesn't get too far before I get, "We're sorry, but an unexpected error has stopped your installation."
Error code: 0xE001F90E
Context:Event exec_finished

This is a fresh install of WIN 7 with no other antivirus software installed. Cost a lot of money and can't even install? Come on AVG....
Best Answer chosen by Zbynek (AVG Technologies) 
ZbynekZbynek (AVG Technologies) 
Hi Johnny,
I would like to inform you that this issue has been fixed, please try it again.
Angry UserAngry User 
I am wary about accepting "free trials" as they usually are a bugger to get rid of. Against my better judgement I did just that with AVG 30 day trial - I had high conficence in AVG and trusted that once the trial is over, it would be hassle-free to return to previous functionality. Nope. The process requires a downgrader app that does not work and my AVG keeps displaying requests for purchase and the application interface is in fact unusable because it is reduced to a big purchase banner. It looks like I will have to uninstall the whole AVG package, reinstall it and go through setting and tweaking the options that I thought I wouldn't have to do.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Joslin KnightJoslin Knight 
Ok I get that following my own question is not an option because I asked it, but then there's GOT to be an easier way to find my way back to my own questions besides scrolling through everything posted! Really I've never seen a forum so poorly organized, so some veteran help will be appreciated...please!
Best Answer chosen by Jan (AVG Technologies) 
Alan BinchAlan Binch
Joslin, Just click on 'All Questions' @ the top of the page & you'll see a drop-down menu including 'My Questions'.
AVG Guru
Zoltan GalZoltan Gal 
Hello I have AVG internet security, firewall block my chromecast.Please do something.I try many option but nothing happens.
My netflix not working,Videostream.and Couple App not work,just Youtube work with chromecast.
tell me what need to do ''Allow'' my Chromecast.
Thank you:Zoltan
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi Zoltan,
If Google Chromecast does not synchronize properly please try disabling scanning of TLS and SSL traffic this way:
Open AVG and click "Options" -> "Advanced Settings" -> "Web Browsing Protection" -> "Online Shield" -> "Expert Settings" Uncheck "Web Browsing Protection" option.
James ArmstrongJames Armstrong 
I cannot open nor run AVG and Blocked by group policy message pops up.

I've run a GMER scan but do not know how to up load the reports.

Any help would be much appreciated.

Thanks in advance
Best Answer chosen by Petr Jezek (AVG Technologies)
ZbynekZbynek (AVG Technologies) 
Hi James,

Click the Start button, type "regedit", and then press Enter.
Create registry backup by exporting them (to be sure).

Delete whole registry keys responsible for this situation:

Software restriction policy

Group restriction policy
HKLM\Software\Policies\Microsoft Key (looks like a folder)
HKCU\Software\Policies\Microsoft Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects Key
HKCU\Software\Microsoft\Windows\CurrentVersion\Policiess Key

After that restat PC, AVG should be ok, but I reccomend run whole computer scan.

Ihave a new gateway, everyone wants to charge meto fix. How can a NEW  computer have so many problems? I'm afraid to trust any tech sopport out there !  Thank You for any help.
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
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