Home Support

Topic: General Discussion – AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Ian Hell On WheelsIan Hell On Wheels 

I currently have an isseue with AVG Free where it blocks an application - Dynojet Powercore from launching the application interface but the service is running in Windows task manger.

I have contacted Dynojet UK and USA and they have not had any other clients with this problem as yet.

They did remotley access a base unit with Dynojet powercore and AVG installed and confirmed it was AVG as when it is removed with AVG clear the apllication loads correctly.

We have this Dynojet Powercore software on 1 base unit and 2 laptops all with the same result as when AVG is removed the application runs as it should.
This iseue is the same with Avast which we did also try.

All Pc's are Win 11 22H2 or 22H1 with a much higher spec than is required.
Currently the base and 1 laptop do not have AVG installed as the Dynojet Powercore software is needed for accessing Motorcyce Tuning.

Any thoughts would be appreciated or if someone could try the above application and generate the same iseue.

Best Answer chosen by Ian Hell On Wheels
Midhun AloorMidhun Aloor (Foundever)

Thank you for writing back to us, Ian.

Could you let us know whether you're using any other antivirus software on your devices other than AVG?
Also, if you could reinstall AVG Antivirus on one of your devices, temporarily disable it's individual components one by one, we may be able to narrow down which AVG shield/component is causing the issue.
Refer to this article for detailed instructions to temporarily disable the individual components of AVG Antivirus.
Keep us updated.

Robyn StaceyRobyn Stacey 
How do I unblock an access denied error 16, from the Kmart (Australia) site

Best Answer chosen by Robyn Stacey
Dawn EmrysDawn Emrys

To resolve this on my iPhone/iPad i had to go into:
Under PERSONAL VPN, click on info of
AVG Mobile Security, &
Connect on Demand

This resolved my problem
Hendrik MerisonHendrik Merison 
Everytime I log on I find PASSWORD PROTECTION disabled and have no clue HOW that happens
Any answers available?
Best Answer chosen by Hendrik Merison
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Hendrik,

We're glad to look into this & help you.
Please let us know the version of AVG (Open AVG - Menu - About).
Also, clarify whether enabling it manually keeps it active after the restart.
Jill LockwoodJill Lockwood 
Be interested in your views.  I bought and paid for driver updater for 2 years at the cost of £27.99.  That was back in September. Yesterday morning AVG decided to take (steal) £29.99 from my PayPal.  I took this up with AVG and eventually PayPal.  AVG said they were passing my submission to another department.  PayPal say I wasn't entitled to a refund as I hadn't cancelled my subscription within 30 days.  Why do people not read what is written!  It clearly stated next payment due 2021!  So I fill out another AVG online form.  What happens?  I get a refund for £27.99 and lose my driver update.  Seems no-one is actually bright enough to realise they have taken £29.99 from me unlawfully and no-one wants to refund me this money.  It may not be a lot to many of you but as an OAP I can't afford to have people just take money from me.  I have been cyber mugged!!
Best Answer chosen by Jill Lockwood
Jill LockwoodJill Lockwood
Oh and for the record no email recieved in trash spam or anywhere else.  Not even an apology!
Kevin HawkinsKevin Hawkins 
I purchased Tuneup, downloaded, and installed it.  I'm logged in.  But I can't use it because it keeps telling me I first have to buy it.  But I already bought it.  Now what?
Best Answer chosen by Kevin Hawkins
KarthikeyanKarthikeyan (Foundever) 
Hello Joe and Kevin,

I understand your concern.

If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
B. GrimmB. Grimm 
I purchased the entire AVG suite: Anti-virus, Tune-up, VPN and Driver Updater (for 2 PCs). I had no problem loading all 4 apps into my laptop, but how do I load the 4 into my desktop and how do I load the applicable apps into my Android phone?
Best Answer chosen by B. Grimm
Alok KumarAlok Kumar (Avast)
Hello Barton,
I understand your concern, I'll certainly help you with this.
-AVG Driver Updater 2 computers (which can be installed on two Windows computer) here is the instruction to download/install/activate it.
-AVG Secure VPN 1 computer, which can be installed in one windows computer. However, here is the instruction to install it.
-AVG TuneUp - Unlimited, can be installed on multiple Windows computers and Android devices, here is the instruction to download/install/activate it on Windows computers.
-AVG Internet Security - Unlimited, can be installed on multiple Windows computers and Android devices, here is the instruction to download/install/activate it on Windows computers.
To install AVG Antivirus Pro and AVG Cleaner Pro on Android phones, please follow the below instruction:
1. Open Google play store app on your device. 
2. Search for AVG antivirus/cleaner. 
3. Locate and install the free version of the app. 
4. Now open the installed app. 
5. Tap on drawer (3 lines) on top-left of the app.
6. Select AVG Account. 
7. Enter your My Account email address and password.
The paid app will be installed automatically. 
Best regards,
Frank DawsonFrank Dawson 
My Tune up has suddenly told me I need to renew my subscription when it doesn't run out untill February 2019. I followed the instructions on the web but I can't find the license number anywhere. Help me please somebody.
Best Answer chosen by Frank Dawson
Balasubramanian SBalasubramanian S (Avast) 
Hello Frank,

I understand the inconvenience.
Please provide me with the (screenshot) of AVG PC TuneUp dashboard to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Erick PomadaErick Pomada 


Is AVG gonna supported this ?


cause I don't see AVG listed in this list


Best Answer chosen by Jan (Avast) 
JanJan (Avast) 
Hi guys, AVG 2017 is compatible and adding the registry key since 1/3/2018.
M FosterM Foster 
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG.  With no warning, it was installed, and there are no instructions for how to use it.  It is not user friendly at all to schedule scans.  Even if I do a scan, it keeps saying Last Scan:  Never.  That does not give me any confidence.  I hope AVG fixes it, as I am a paying customer.  But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Best Answer chosen by M Foster
Mike PhelanMike Phelan
I'm very much with you Madeline Foster. My patience and that of my wife is fast running out. This arrogant company and their "AVG Technologies" personnel are treating theit customers with total disdain.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.

Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Ask a question
Struggling with non-AVG technology? We can fix that, too!