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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Bill SimpsonBill Simpson 
My hard drive crashed. Installed new one. First thing I did was try to load My AVG Internet Security suite.  It would not install. I called tech support and talked with a man who tried but failed to help. I allowed him to take control of my computer but he still could not get the program to install. 
 Afterwards, I finally installed AVG on my own, ran a scan and had three viruses or malware on my computer. Where did they come from?  (Brand new hard drive from HP.) I do not trust this tech. I know he told me one thing that was not true. 
 Though I have changed all the pass words on my compouter I still do not feel safe. Anyone else experience AVG techs like this one?
Best Answer chosen by Bill Simpson
Bill SimpsonBill Simpson

 AVG--> Options--> Advanced Settings--> History.

there is no listing for "history" under "advanced" 
and how do i do a screen shot?
 Not real computer savy here.
Jolene Josephine ChurchJolene Josephine Church 
enhanced firewall

Firewall cannot start , because an error has occurred in the communication with a driver.

Any ideas on how to solve the above program ?
Best Answer chosen by Jolene Josephine Church
Rajendra SekarRajendra Sekar (AVG Technologies)
Hi Jolene,
May I know whether you are using trial or paid version of AVG?
Please run the remover tool and then please install the program again.
To download the AVG remover tool please click on this link:
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download AVG Program please visit this link: http://www.avg.com/us-en/download .
Please feel free to contact us.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.

Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Margaret HustonMargaret Huston 
How do I stop AVG from changing an option in my Windows registry?  I no longer use notepad.exe and I use Notepad2.  When I run a scan, AVG changes this option and I have to restore it every time. Can I stop AVG from scanning my registry?  Thank you.
Best Answer chosen by Margaret Huston
Margaret HustonMargaret Huston
I'm sorry, I should have said that I use AVG AntiVirus Free.
Roger CoppleRoger Copple 
I have just installed AVG, I can no longer connect to upload changes to my web site useing Serif Web plus 8. Any reasons to be suspicious?
Best Answer chosen by Roger Copple
Aravind GnanamurthyAravind Gnanamurthy (AVG Technologies)
Hello Roger,
I understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also let us know the operating system you are using in your pc, so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Francois LahayeFrancois Lahaye 
Last year I purchased AVG PC Tuneup. This year they automaicaly renewed my version and send the licence key to my old emailaddress. However I changed my emailaddress last year.

So basicaly I cant reach the new key because it was send to the wrong address. This address doesn't exist anymore. How can I solve this?

Thanks! Francois
Best Answer chosen by Francois Lahaye
KishoreKishore (AVG Technologies) 
Hello Francois.
We are sorry you ran into a problem. We request you to send us the order id of your AVG PC TuneUp so that we could help you to retrieve your license number.
Thank you.
Ahmed AnasAhmed Anas 
Was curious about this, the TOC state that AVG free cant be used for commercial purposes. Does that mean I can't install it on a PC I may work on?
Best Answer chosen by Ahmed Anas
Alan BinchAlan Binch
Ahmed, If the system that you have AVG Free installed on, for anti-virus protection, isn't used to directly generate financial gain you should be OK.
AVG Guru
Farley MullinsFarley Mullins 
I have AVG free edition installed on Windows XP Service Pack 3 desktop. This problem just started: Everytime my computer starts up, I get the folder "C:\Documents and settings\Link\Application Data\AVG" popping up on screen. I have looked in msconfig and the registry run keys and cannot locate this to try keeping it from popping up. This is very irritating. Does anyone know how a folder like this is getting loaded every bootup? Is there anywhere else I may find the order from Windows to load this folder?
Best Answer chosen by Farley Mullins
Farley MullinsFarley Mullins
I resolved this problem by restoring computer to an earlier date before the problem started. Thanks Aravind for trying to help me.
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