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Topic: General Discussion – AVG Support Community

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  • (MS) Miloslav Serba
Erick PomadaErick Pomada 

Hello

Is AVG gonna supported this ?

https://support.microsoft.com/en-us/help/4072699/important-information-regarding-the-windows-security-updates-released

cause I don't see AVG listed in this list

https://docs.google.com/spreadsheets/d/184wcDt9I9TUNFFbsAVLpzAtckQxYiuirADzf3cL42FQ/htmlview?sle=true#gid=0

Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 
Hi guys, AVG 2017 is compatible and adding the registry key since 1/3/2018.
M FosterM Foster 
Browsing the Community pages I am discovering that many others are as frustrated as I am at the latest release of AVG.  With no warning, it was installed, and there are no instructions for how to use it.  It is not user friendly at all to schedule scans.  Even if I do a scan, it keeps saying Last Scan:  Never.  That does not give me any confidence.  I hope AVG fixes it, as I am a paying customer.  But I will definitely not renew my subscription when it comes time for that, the way the software is now.
Best Answer chosen by M Foster
Mike PhelanMike Phelan
I'm very much with you Madeline Foster. My patience and that of my wife is fast running out. This arrogant company and their "AVG Technologies" personnel are treating theit customers with total disdain.
The answer to your question is probably not true as I have two computers, which I rarely use other than for storage, which are both still running AVG Internet Security 2016 on my 2 year subscription. Their virus definitions are being updated correctly.
I suspect it's the Avast management trying to be clever. The update was obviously not ready for release.
Best of luck to all of us.....
Mike and Dottie.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
e se s 
AVG AV Free: Version 17.3.3011

Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either. 

Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files. 
Best Answer chosen by e s
Paul WebsterPaul Webster
Same issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Alan JarrettAlan Jarrett 
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Garry.
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Garry.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Stephen FletcherStephen Fletcher 
Hi
I have just received my invoice for my annual AVG licence renewal and have paid. I have tried cutting and pasting my new licence number into the reactivate menu. Although it says it is a valid licence number it does not do anything with it. My current licence is due to expire on the 24th December is this why I cant reactivate yet?
many thank
Steve
Best Answer chosen by Stephen Fletcher
Akash ChandaAkash Chanda (AVG Technologies)
Stephen,
I understand the situation and appreciate your efforts.
I've sent you an email to connect to our Remote Expert Technician to help you with the activation of the AVG Anti-Virus on your computer. Please check your Inbox and connect to our Remote Team.
Bruce LangBruce Lang 
Currently an AVG Ultimate user.

When opening AVG Internet Security a message at the bottom says a message similar to "Your PC is Cluttered and slowed down...etc...Resolve" -- pressing resolve shows items that can be fixed if I purchase AVG PC Tuneup. I already use AVG PC Tuneup so why is this message showing?

PC Tuneup indicates I have issues to resolve.  I really dislike deceptive practices like this!!

See this screen capture showing I have not "issues": https://drive.google.com/file/d/11ep_vxp-venlkNnWLIRzH85962Ug30sb/view?usp=sharing
Best Answer chosen by Bruce Lang
AvinashAvinash (AVG Technologies) 
Hello, Bruce.

I apologize for the inconvenience this may have caused. I would request you to disable campaign pop ups from AVG Internet Security settings to resolve this.

Open AVG Internet Security.
Click on Menu -> Settings -> General.
Expand PopUps, uncheck "Show ad pop ups for other AVG products".
Click OK to save the settings. 

Close AVG Internet Security and re open it and check if the pop up is still there. 
Chris LChris L 
Installation Error 0xe001f946
Windows 10 Home 64-Bit
Steps Taken to fix:
 - Removed McAffee with their removal tool and restarted
 - Run AVG Removal tool and restarted
Tried to install the following:
 - AVG_Proteciton_Free_1601
 - AVG_Protection_Free_1606
 - AVG_Protection_Free_698
 - AVG_AntiVirus_Free_692
Each one failed with the error mentioned above.
How can I install AVG Free on windows 10?
Best Answer chosen by Chris L
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for following the instructions.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.

Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.
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