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Topic: General Discussion – AVG Support Community

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AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.

Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Alan JarrettAlan Jarrett 
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
Jonas HanssonJonas Hansson 

Who are these neato AVG Gurus? I think one followed me home!
Should I block it or are they friendly folks who likes security and asssist?

Best Answer chosen by Jonas Hansson
Alan BinchAlan Binch
Jonas, AVG Gurus.. See info on LHS of the page [Scroll Down].
AVG Guru 
mike rydalmike rydal 
had a rough time getting audio back on sinse the thought it malware\
Best Answer chosen by mike rydal
Alan BinchAlan Binch
OK Mike, No probs.. Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
AVG Guru
Steve HighamSteve Higham 

When I click on the Performance tool in AVG Zen, I get the following, bizarre error:

'No action was taken as a system reboot is required (0xE001F90B)' I have rebooted several times and still get that same error, so decided to remove AVG through the Control Panel in Win 10. When I select AVG in the Control Panel, I get the same error message.

How can I remove AVG, please? 
Best Answer chosen by Steve Higham
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello Steve,
I apologize for the inconvenience you experienced in this case.
I request you to please uninstall AVG using AVG Remover tool.
1.Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file and then click Continue to agree with AVG’s license agreement and privacy policy. AVG Remover will now scan your computer to find all installed AVG products.
3.From the list of products, select the one you would like to remove.
4.Your computer will need to be restarted. After the restart, AVG Remover will finish the uninstallation.
Please feel free to get back to us for further assistance.
Thank you.
Dorothy ElliottDorothy Elliott 
I am getting "Installation failed" for AVG Free with the error code OxE0010058.  I have tried "del rep" and "reset access" which both claim sucess but it still will not install.  I have no other anti virus programs.  I am running Windows 7 on an HP G70 laptop
Best Answer chosen by Dorothy Elliott
AravindhAravindh (AVG Technologies) 
Hi Dorothy,
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
saha tomilinsaha tomilin 
как узнать пароль разблокировки на телефон
Best Answer chosen by saha tomilin
Rajendra SekarRajendra Sekar (AVG Technologies)
Hello Saha,
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
Ed HamiltonEd Hamilton 
I have AVG PC Tuneup 15.0.1001.638 installed and when I try to upgrade from Windows 8.1 to Windows 10 I get the following error:

The installation of this AVG product is defective. Please install the AVG product again to correct this problem.

This causes the Windows 10 upgrade to fail and revert to Windows 8.1.

What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
Best Answer chosen by Ed Hamilton
Ed HamiltonEd Hamilton
I was able to resolve my issue by removing AVG before the upgrade and installing again after the upgrade. It is possible that I had two programs (AVG and Razor Synapse) trying to perform reboot upgrades during my Windows 10 upgrade that contributed to the problem, however I did not spend time to diagnose the issue other than to remove AVG and ignore the upgrade of Razor during the Windows 10 upgrade.
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