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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
e se s 
AVG AV Free: Version 17.3.3011

Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either. 

Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files. 
Best Answer chosen by e s
Paul WebsterPaul Webster
Same issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Alan JarrettAlan Jarrett 
I am running windows 10 and was using AVG Free 2015. I cannot uninstall it and I cannot download anything from AVG sight. It will crash both Firefox and Internet explorer whenever I try. I cannot update AVG free 2015 as it is. Help me!
Best Answer chosen by Alan Jarrett
BalasubramanianBalasubramanian (AVG Technologies) 
Sorry Alan, in this case, we request you to download and run AVG remover tool by booting your PC into Safe Mode.
To boot windows 10 in Safe mode, please follow the instructions mentioned in this link: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/ . Restart your PC and check whether you able to download AVG Free Antivirus and install it.
Please feel free to contact us if you need any assistance.
Declan O ByrneDeclan O Byrne 
I keep getting these AVG f$^&*( pop ups appearing on my desk top.  The latest in is one which says get your PC ready for the holidays.
Does any one have any advice on how to stop these things appearing?
I was in the middle of a time assessment when one popped up, and have mnore to do, so am not feeling very grateful about its intrusion into my private space and time at the min AVG.


Thanks
Best Answer chosen by Declan O Byrne
Jeff McILwainJeff McILwain
try Adblock Plus? I use it for all websites etc and its free
Jeff
Garry CooperGarry Cooper 
Since renewing my AVG protection the Snipping tool is no longer working. When I select it the screen goes black and nothing is visible to be selected. Any suggertions?
Garry.
Best Answer chosen by Garry Cooper
Garry CooperGarry Cooper
Hi Kishore,
Many thanks for your advice, which I followed. It turned out to be Trusteer Rapport which was causing the problem, so I was able to reset the appropriate setting and now everything works beautifully! I am puzzled however as to why the setting was changed, without my personal input. Many thanks indeed.
Garry.
Richard SheaRichard Shea 

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
Chris LChris L 
Installation Error 0xe001f946
Windows 10 Home 64-Bit
Steps Taken to fix:
 - Removed McAffee with their removal tool and restarted
 - Run AVG Removal tool and restarted
Tried to install the following:
 - AVG_Proteciton_Free_1601
 - AVG_Protection_Free_1606
 - AVG_Protection_Free_698
 - AVG_AntiVirus_Free_692
Each one failed with the error mentioned above.
How can I install AVG Free on windows 10?
Best Answer chosen by Chris L
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for following the instructions.
We request you to follow the below mentioned instructions:
1) Press Windows and R keys together to open RUN command window.
2) Please type as "ncpa.cpl" without the quotes and press Enter.
3) You will get the window opened with the available network connections.
4) Please right click on the network to which your computer is connected and select Properties.
5) Select IPV4 and click on Advanced.
6) Select the option as enter the following DNS address.
7) In the first field enter the number as 8.8.8.8
In the second field enter the number as 8.8.4.4
8) Click Apply and then OK.

Run the remover tool again and try installing AVG Free antivirus with the offline installer link
For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us if you need any assistance.
Steve HighamSteve Higham 
Hello

When I click on the Performance tool in AVG Zen, I get the following, bizarre error:

'No action was taken as a system reboot is required (0xE001F90B)' I have rebooted several times and still get that same error, so decided to remove AVG through the Control Panel in Win 10. When I select AVG in the Control Panel, I get the same error message.

How can I remove AVG, please? 
Best Answer chosen by Steve Higham
Gulam Shaik MohammedGulam Shaik Mohammed (AVG Technologies)
Hello Steve,
I apologize for the inconvenience you experienced in this case.
I request you to please uninstall AVG using AVG Remover tool.
1.Please click on the link http://download.avg.com/filedir/util/AVG_Remover.exe to download the AVG Remover tool.
2.Run the downloaded file and then click Continue to agree with AVG’s license agreement and privacy policy. AVG Remover will now scan your computer to find all installed AVG products.
3.From the list of products, select the one you would like to remove.
4.Your computer will need to be restarted. After the restart, AVG Remover will finish the uninstallation.
Please feel free to get back to us for further assistance.
Thank you.
Dorothy ElliottDorothy Elliott 
I am getting "Installation failed" for AVG Free with the error code OxE0010058.  I have tried "del rep" and "reset access" which both claim sucess but it still will not install.  I have no other anti virus programs.  I am running Windows 7 on an HP G70 laptop
Best Answer chosen by Dorothy Elliott
AravindhAravindh (AVG Technologies) 
Hi Dorothy,
We apologize for the inconvenience caused.
Could you please provide us with screenshot of your error message so that we can assist you better?
Please feel free to contact us for further assistance.
Thank you.
saha tomilinsaha tomilin 
как узнать пароль разблокировки на телефон
Best Answer chosen by saha tomilin
Rajendra SekarRajendra Sekar (AVG Technologies)
Hello Saha,
We apologize for not replying you in your native language.This community is meant for English.
Please tell me your issue in English, so that we will fix the issue.
Please feel free to contact us.
Thank you for choosing AVG.
Ed HamiltonEd Hamilton 
I have AVG PC Tuneup 15.0.1001.638 installed and when I try to upgrade from Windows 8.1 to Windows 10 I get the following error:

The installation of this AVG product is defective. Please install the AVG product again to correct this problem.

This causes the Windows 10 upgrade to fail and revert to Windows 8.1.

What do I need to do to so my upgrade will be successful. I have tried several times without success to perform the upgrade.
Best Answer chosen by Ed Hamilton
Ed HamiltonEd Hamilton
I was able to resolve my issue by removing AVG before the upgrade and installing again after the upgrade. It is possible that I had two programs (AVG and Razor Synapse) trying to perform reboot upgrades during my Windows 10 upgrade that contributed to the problem, however I did not spend time to diagnose the issue other than to remove AVG and ignore the upgrade of Razor during the Windows 10 upgrade.
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