Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Hendrik MerisonHendrik Merison 

AVG Ultimate

Everytime I log on I find PASSWORD PROTECTION disabled and have no clue HOW that happens
Any answers available?
Best Answer chosen by Hendrik Merison
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Hendrik,

We're glad to look into this & help you.
Please let us know the version of AVG (Open AVG - Menu - About).
Also, clarify whether enabling it manually keeps it active after the restart.

All Answers

Dinesh KrishnanDinesh Krishnan (AVG)
Hi Hendrik,

We're glad to look into this & help you.
Please let us know the version of AVG (Open AVG - Menu - About).
Also, clarify whether enabling it manually keeps it active after the restart.
This was selected as the best answer
Pauline TarltonPauline Tarlton
Happens to my desk top also
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Pauline,

We are here to help.

Please contact us through own post to locate your account and help you further.

Thank you.
Hendrik MerisonHendrik Merison
Thanks Dinesh, the AVG version is 21.1.3164 (build 21.1.5968.643)
the same thing happened at BOOT this morning, AVG PASSWORD protection (AVG Ultimate) was again TURNED OFF!.
Daily I run the scan, AFTER updating the Virus Definitions. Everything is in SETTINGS ser up for AUTOMATIC updates, but these DO NOT appear to work either.
Neither does the automatic set up PROGRAM update factor work. So what gives at AVG tech HUH?
 
Midhun AloorMidhun Aloor (AVG)

Please accept our sincere apologies, Hendrik.

This isn't the experience we wanted you to have had.
We've sent you an email with detailed instructions to fix this issue.
Kindly check your inbox/spam folders to find the email and use it to get back to us.

Maria MurphyMaria Murphy
This has been happening to me also for about the last 6-9 months. I have to leave my computer on hibernate overnight. If I have to restart it then it comes back as Password protection turned off. I have turned it on manually each time and have checked and rechecked the settings. This is not good for a paid product. When my subscription expires I will not be getting this again.
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Maria,

We regret to hear and please accept our sincere apologies for the inconvenience.
We'd like to inform that this password protection component disable issue has been identified as a bug and our developers are working on a fix.
Until then, we'd request to uninstall AVG using clear tool (https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover) and install it again.
Ask a question
Struggling with non-AVG technology? We can fix that, too!