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  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
George EadeGeorge Eade 
A few times a week I get an AVG popup warning me that it has found a poorly rated browser extension for FireFox. The only option it gives me is to remove it. It doesn't give me the option to ignore it or add it to an exceptions list. I've poored through the settings and can't find anything related to browser extensions, and google/forum searches haven't yielded any help either.

Is there a way to disable this feature or make an exception for certain extensions?
Best Answer chosen by George Eade
Joe CasarezJoe Casarez
So its almost 1 year later and AVG still refuses to give users the option to CHOOSE how WE want AVG to deal with a potential threat.   I setup a radiologists computer today.  A brand new Dell laptop and installed the software needed to view X-Ray studies which uses Internet Explorer and AVG once again finds the software add-ons and deems them a threat and I have ZERO option to exclude it or whitelist it.  All I can do is skip it and eventually the end user will get prompted by this and not knowing any better, will remove it and stop their software from working and will not be able to provide patient care until I remove AVG, remove our software, reboot and start over!  Totally unacceptable!

I'm done with AVG.  Its coming off of all of our computers and I will never suggest anyone use it.

AVG treats its users like children.  Time to give Avast a try.

User-added image
William GriffithsWilliam Griffiths 
I received an email from customer.support@global.avg.com today saying that I haven’t logged in to MyAccount in a while (which is true as I no longer use AVG). To be on the safe side, I was wondering if this email was legitimate as it was in my spam folder and isn’t an email address format I’ve seen from other AVG emails? Plus, all the links in the email point to the same URL when hovered over - I did not click on any of them.

Best Answer chosen by William Griffiths
Sarath PriyanSarath Priyan (Avast)
Hi William,

I will explain you about this.

Yes, the email you received is legitimate and it is from us. Since you haven't logged into your AVG My Account, you have received this email notification.
Werner LingenhelWerner Lingenhel 
How can i stop the automatic renewal of my subscription - all online possibilities are not working!
Best Answer chosen by Werner Lingenhel
AvinashAvinash (Avast) 
Hello Werner.
We regret to hear that you can not cancel the subscription from your end.
I have cancelled automatic renewal of AVG Internet Security (3 computers) license, valid till 20th Oct 2019 and assure you will not be charged for its renewal.
If you need anything else, do not hesitate to let us know.
shani nasir ssempalashani nasir ssempala 
digital river ireland is charging me this amount 79,99 and i have to pay but whats for? becouse all subscriptions i have in i have already paid them for one year so why again charging me this for ? i have 3 subscriptions and already paid for a year
Best Answer chosen by shani nasir ssempala
AvinashAvinash (Avast) 
Hello Shani.
We can assure you that we have not processed any unauthorized payments from your card or account.
Unfortunately, you do not have any active subscription for AVG registered under the email address you used to contact us here. I've sent an email requesting more details to locate your account information. Please revert it at the earliest to clarify this charge.
E. MedemaE. Medema 
In this e-mailmessage was said, that my supscription extension for AVG Secure VPN
was till 18-08-2020 (me ?)
However, I payed from my creditcard already € 59,99 but not for 1 year or 3 years, but for 2 years
So, I want a new message from Digital River (Ireland) with their confirmation that my supscription extension for AVG VPN will be go till 18-08-2021. That is what I payed for! (2 years). 

With kind regards,
E. Medema
(phone number removed)
Best Answer chosen by E. Medema
BalasubramanianBalasubramanian (Avast) 
E. Medema, we request you not to share the mobile number on a public forum. We will not be able to make an outbound call from our end. 
We do realize about the purchase window that would appear from our program.
However, we would like to clarify that the €59.99 charge was debited for the auto renewal of your AVG Secure VPN - Windows (1 User) (1 Year) subscription.
It wasn't due to the standard purchase that you tried from our app interface.
If you find this price as high for 1 year subscription, then you can get refund for this renewal and contact our sales team https://support.avg.com/support_sales_chat to get a discount.
To get refund, give us a confirmation here.
Thank you.
Tony RolfeTony Rolfe 
I ungraded to AVG Ultimate on my main laptopa while ago now. No problems and still works correctly.
My wife had been using the free version. I uninstalled this and installed Ultimate as it covers all my units.
However, within 2 days it reverted to the free version and tuneup stopped working. I repeated the process of uninstall and reinstalled Ultimate. The free version reinstalls again within minutes.
I have the latest W10 installed.
Can anyone help please.
Best Answer chosen by Tony Rolfe
AvinashAvinash (Avast) 
Hello Tony.
We're here to help.
It looks like the AVG apps are awaiting activation. Click this link for steps to activate paid version of AVG Internet Security. Refer to steps in this link to activate AVG TuneUp.
If you need anything else, do not hesitate to let us know.
Roger GoscombRoger Goscomb 
After latest Windows 7 update, AVG Internet Secuirty will not run aven after a Restart
Best Answer chosen by Roger Goscomb
Roger GoscombRoger Goscomb
Message was:
Protection is disabled
Protection will be automatically enabled after system restart
Fix Now

Pressing Fix Now has no effect.  After a system restart, the warning reappears on the windows bar and the message is still on the user interafce.
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
mira esmira es 
I wanted to cancel my subscription that was due to be renewed on July 13. Today is the 12th, but the automatic payment is out. 
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
Best Answer chosen by mira es
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Mira,
We will check and help you with the refund request.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.
Lauris ZgirskisLauris Zgirskis 
What should I do? I reported some websites to false positive page, but they are too much.
Best Answer chosen by Lauris Zgirskis
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Lauris,

We're glad to help you with the info.
Please try the steps mentioned in this article to check if it helps & let us know the outcome.
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