Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Alex SheinAlex Shein 
I am expected to have my computer replaced in a matter of months. When it gets replaced, I may or may not have access to it, as it may be in an unusable state. Will I have to remove the subscription of AVG Internet Security before it breaks to be able to use it on a different computer, or will I have to buy a new subscription altogether, regardless if the account is disconnected from the computer?
Best Answer chosen by Alex Shein
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Alex,

We are glad to clarify you.

You do not need to purchase new subscription if you purchase the new computer.

You can install and activate current AVG subscription subscription on new PC using activation code when the old PC is not accessible.
Rebeca LópezRebeca López 
I wanted to cancel my subscription that was due to be renewed on July 14. Today is the 11th, but the automatic payment is out. 

How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.

Thank you for your help.
Best Answer chosen by Rebeca López
-980888528-980888528 (Avast)
Hello Rebeca,

Let us explain this clearly. You have been charged for the automatic renewal of AVG Secure VPN Multi-device (60-day Trial) because you agreed to automatic extension of your subscription when you originally signed up for the trial subscription.

You will receive an email notification regarding the automatic extension of AVG subscription before 15 days and will be billed 3 days before the product expires.

We have cancelled the auto renewal service for this product, would you like to get refund for it?
Donato ScovaDonato Scova 
You have charged my credit card addebit € 69,99 two time  at 13/01/2021 not autorized. I ask you cancel this charge.
Best Answer chosen by Donato Scova
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Donato,

We will help you to clarify the charge.

It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
maria christoforoumaria christoforou 
Good evening 
Is there a possibility that avg internet security does not allow the wifi extender device to connect to the internet?
I would really appreciate if you can help.
Best Answer chosen by maria christoforou
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Maria,

We're glad to look into this & help you.
If you suspect that AVG is causing the issue, you can disable AVG protection temporarily to check.
Michael RossMichael Ross 
My AVG VPN tells me I'm not connected to the internet on one of my devices only. However all of my other internet services do work normally. I have uninstalled VPN and then re-installed it, but it produces the same result. My VPN licence runs out in May 2021.
Please help........

Mick Ross
Best Answer chosen by Michael Ross
AvinashAvinash (AVG) 
Hello Michael.
We regret the inconvenience.
May I know which device it is?
Could you click 'Change location' on AVG Secure VPN, connect to a different VPN server and check if that resolves the issue?
Robert SerradimigniRobert Serradimigni 
When I use Chrome AVG AntiTrack blocks some trackers but If I use Edge and open the same sites AVG AntiTrack does not block anything.
So I'm wondering if AVG AntiTrack is working correctly on my PC and also if it is possible to test his efficiency?
Thanks and best regards
Best Answer chosen by Robert Serradimigni
Dinesh KrishnanDinesh Krishnan (AVG)
The concerned team is already aware of it & it would be available for Edge in the upcoming updates. Thank you for your understanding in advance!
Billy TernetBilly Ternet 
I renewed my subscription on 11-16-2020.  since then my computer crashed and I had to buy a new one.  How or can I transfer my subscription from my old computer to my new one.  Or do I need to cancel my present one and presubscribe.  I don't want to have to pay twice. 
Best Answer chosen by Billy Ternet
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Penny,

We will help you in this.
You don't have to pay again.
You can just have to reinstall your subscription in your new device.
I have sent you an email with the instructions to install and activate.
Please check your inbox/spam for the email & revert to us for further queries.
Antwahn CAntwahn C 
Hello, I am trying to delete my AVG account, I have gone onto the https://www.avg.com/gdpr website and gotten my access link. But I do not know which section it is to delete my account. Please help!
Best Answer chosen by Antwahn C
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Antwahn, 

You can go to https://www.avg.com/gdpr , Enter your email address and click Request Access.

After that, please check your inbox > click "Go to Portal" button.

You can see Support option in the side menu. > Support > scroll down and You can see the box to explain the description. Submit a request for data deletion.
Lucy JonesLucy Jones 
I purchased the plan so all issues could be resolved.  The program won't run but wants to be purchased again.  What's the issue?
Best Answer chosen by Lucy Jones
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Lucy,

We will help you in this.
It looks like you have not activated your paid subscription in your device.
Kindly mention in which AVG application you are facing this issue.
Martin PennMartin Penn 
I am using my AVG Secure VPN on a Windows 10 PC but, I am unable to connect to some websites, as the virtual IP address suggests that I am abroad.  The only way I can connect to these sites is to turn off the AVG Secure VPN, then connect to the website.  Once I have successfully connected to the website, I then turn the VPN back on.  This somewhat negates the reason for having an AVG Secure VPN subscription in the first place.  Under Settings, I have set “Location for this device” to off and “allow apps to access your location” is also set to off.

Can anyone help?
Best Answer chosen by Martin Penn
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Martin, 

For your information, its something we have very little control of as its mainly up to the service provider whether they allow VPN connections or not. In some regions, VPN doesnt work due to the restrictions on the concerned website. Thank you for the understanding. 
Ask a question