Hello I have AVG internet security, firewall block my chromecast.Please do something.I try many option but nothing happens. My netflix not working,Videostream.and Couple App not work,just Youtube work with chromecast. tell me what need to do ''Allow'' my Chromecast. Thank you:Zoltan
Hi Zoltan, If Google Chromecast does not synchronize properly please try disabling scanning of TLS and SSL traffic this way: Open AVG and click "Options" -> "Advanced Settings" -> "Web Browsing Protection" -> "Online Shield" -> "Expert Settings" Uncheck "Web Browsing Protection" option. Thanks
I refer to (order number removed). It was an auto renew subscription. I wanted to cancel it earlier but was unable to find the site to do it until now. Can I get a partial refund ? Please advise. Thank you.
Hello Lee, We are glad to help you with that. We request you not to post order details in a public forum. Reason being, privacy concerns. You have been charged USD 79.99 for the standard purchase of AVG Secure VPN on November 9, 2019. Since it is under our refund policy (30 days), your order is eligible for a full refund. May I go ahead and process a full refund?
This isn't the experience we want you to have. Please accept our apologies for the inconvenience caused. Upon checking our records, we see that you've experienced issues with AVG AntiTrack in the past & we're unable to fix them when you reached us. Hence, as requested, we've initiated the refund process & an email confirming the same has been sent to you. For further queries, feel free to write back to us.
Hello! I need some help, I recently got the AVG TuneUp free trial via the AVG Antivirus Free application, I paid for the free trial using my email "firstname.lastname@example.org" and the PayPal associated with the email, I never had an AVG account until today and signed up, then logged into the AVG website and AVG TuneUp application in hopes that I would be able to cancel the subscription after a certain period of time, it doesn't show my subscription via the website so I am not able to cancel it, I also used a different email called "email@example.com" due to the fact it said that the email I used to pay for the free trial was already in use, but I never made an account with the email before, so I used the email "firstname.lastname@example.org" to create the account, I didn't get a payment confirmation email to either one of my emails and I'm lost, I'd like to be able to cancel my subscription before I have to pay (payment starts January 6th), and I also used my father's credit card because he allowed me too as long as its cancelled before he gets charged, and yes I am 14 years old but trust me I know more than you think, can someone please respond to this message to help me out? If needed I'll provide a screenshot of TuneUp, my AVG subscriptions on this account, and my account on AVG TuneUp, thank you so much if you're able to help me out.
Hi Aaliyah. Thank you for reaching us here, we'll certainly help with your request. I have cancelled the automatic renewal of AVG TuneUp (60 day trial) and assure you will not be charged for its renewal. An email confirmation has been sent to your registered email address, check your inbox and spam box as well. Sorry to hear that you could not cancel it from your end.
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :- If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode! You can't boot at all using any of the safe mode options, forcing a Windows re-install. This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable. The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup. This is a serious security problem.
They are not going to fix this. This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems. All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode. If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets. Report the failures to this thread and maybe they will get their engineers to look at it properly.
I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
Hi Ronald. We're here to help. By saying out of date, do you mean it is reporting that it has expired? I see that you have an active subscription of AVG Internet Security Multi-device but no active subscription for AVG TuneUp under the email address that you used to contact us here. Could it be possible that you have registered it under a different email address?
AVG confirmed by email my successful completion of their protocol to unsubscribe weeks ago (mid October), nevertheless Digital River has today (November 5) billed my credit card for auto renewal. Is this lack of communication between AVG and Digital River about AVG current subscribers due to inefficiency or is it something else?