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Kevin Hawkins Tuneup won't convert from free to paid version
I purchased Tuneup, downloaded, and installed it. I'm logged in. But I can't use it because it keeps telling me I first have to buy it. But I already bought it. Now what?
Jim Pettican VPN PAYMENT
Good Morning
AVG Secure VPN
2 year subscription £2.69 a month advertised >> why when at the point of sale it jumps to £5.00 per month…???
Rip off tacking place I would suggest
Jim
AVG Secure VPN
2 year subscription £2.69 a month advertised >> why when at the point of sale it jumps to £5.00 per month…???
Rip off tacking place I would suggest
Jim
Best Answer chosen by Jim PetticanJim PetticanAVG
Its now 3 days since my first contact with AVG regarding above ... Pardon me for thinking this VERY SERIOUS piece of false advertising has been put on the back burner >> or more to the point, totally ignored...
As a business operating to alleviate SCAMMERS >> perhaps AVG >> your company need to put its house in order...
Futhermore, I don't expect to have to wait until domesday for an answer, regarding your companies obvious and very wrong practice...
Jim Pettican
Its now 3 days since my first contact with AVG regarding above ... Pardon me for thinking this VERY SERIOUS piece of false advertising has been put on the back burner >> or more to the point, totally ignored...
As a business operating to alleviate SCAMMERS >> perhaps AVG >> your company need to put its house in order...
Futhermore, I don't expect to have to wait until domesday for an answer, regarding your companies obvious and very wrong practice...
Jim Pettican
Darrell playle outlook blocked
Hi, all of a sudden my email account can not send or recive emails, works fine on my android just not on PC if I deactivate AVG it works fine as soon as I activate it wont work. My AVG is up to date.
Thanks in advance
Darrell
Thanks in advance
Darrell
Best Answer chosen by Darrell playleAvinash (Avast) Appreciate your efforts.
To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
Gyula Vizi AVG Ultimate
Dear support!
My 'hacker attacks' icon now says i am not protected and i can't activate it.
what is the problem?
what to do?
My 'hacker attacks' icon now says i am not protected and i can't activate it.
what is the problem?
what to do?
Best Answer chosen by Gyula ViziKarthikeyan (Avast) Hello Gyula,
We are aware of this "Hecker Protection" not active.
This was reported as bug and will get resolved in next AVG update.
Your computer will be safe and protected by AVG.
We are aware of this "Hecker Protection" not active.
This was reported as bug and will get resolved in next AVG update.
Your computer will be safe and protected by AVG.
AVG Driver Updater
Once one has paid to register the Updater, is further payment required for any of the divers drivers,
Best Answer chosen by Geoffrey Beresford HartwellRanjani Bakthavachalam (Avast)Geoffrey,
Do not worry, drivers themselves will not ask for payment.
Do not worry, drivers themselves will not ask for payment.
mira es unsubscribe my subscription
Hello
I wanted to cancel my subscription that was due to be renewed on July 13. Today is the 12th, but the automatic payment is out.
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
I wanted to cancel my subscription that was due to be renewed on July 13. Today is the 12th, but the automatic payment is out.
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
Best Answer chosen by mira esRanjani Bakthavachalam (Avast)Hello Mira,
We will check and help you with the refund request.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.
We will check and help you with the refund request.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.
Samuel Pahus Updating the virus definitions
AVG for Android keeps saying that I need to update the virus definitions, but when I tap on the update button AVG says that I am using the latest version
Best Answer chosen by Samuel PahusAvinash (Avast) Hello, Samuel.
I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
Richard Hess Update has detected running installation (Windows 10)
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update. From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual. This may be an issue in the registry itself but I have yet to figure that part out. Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Sharon Simmons Parker Unauthorized charge on my credit card
I found a charge for $64.94 on my credit card. I did not authorize this charge. I would like a refund.
Best Answer chosen by Sharon Simmons ParkerRanjani Bakthavachalam (Avast)Hello Sharon,
We acknowledge your refund request. Yes, you have been charged for renewal of AVG Secure VPN.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.
Are you looking for a refund for this AVG Secure VPN product?
We acknowledge your refund request. Yes, you have been charged for renewal of AVG Secure VPN.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.
Are you looking for a refund for this AVG Secure VPN product?
peter martin activation of my new subscription
Every time i put the activation key in it says there is a error, just do not want to accept it, this is now for the last 3 days. This is for my AVG internet security and AVG TUNEUp.
Best Answer chosen by peter martinBalasubramanian (Avast) Hello Peter,
We will help you with this.
We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation.
Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen.
Once it is received, we will assist further on this matter.
Thank you.
We will help you with this.
We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation.
Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen.
Once it is received, we will assist further on this matter.
Thank you.
I understand your concern.
If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.