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  • (MS) Miloslav Serba
Zsolt TakácsZsolt Takács 
Hi there,
I had an old computer, it crashed, i can't uninstall AVG Internet Security from it. I installed AVG Free to my new PC, how can I use my old key?
Best Answer chosen by Zsolt Takács
Sarath PriyanSarath Priyan (Avast)
Hi Zsolt,

I'll be glad to help you with installing AVG Internet Security and activating the paid subscriptions on your PC.

As we're advised not to post your activation code, I have sent an email with the steps to install and activate the subscription.

Please check the email and respond to the email if you need any help.
Antonio SilipigniAntonio Silipigni 
Today april 10 I accepted your offer AVG TuneUp 60days trial, then I received mail with order number and "getting started".   I can't reach AVG Dasboard in order to activate. Thanks
Best Answer chosen by Antonio Silipigni
Bharath RogerBharath Roger (Sitel)
Hi Antonio,

We will help you with AVG TuneUp.
As it isn't advisable to post subscription details here, we have sent an email with further details. Please check your inbox/spam for the email.
Nik BowdenNik Bowden 
I have various AVG products on my desktop computer and would like to also cover my i phone and i pad , the problem is that my email address on the Windows desktop is different from my apple email address, how can the two be combined ?
Best Answer chosen by Nik Bowden
Rakshith RajkumarRakshith Rajkumar (Avast)
Hello, Nicholas

In this case, I request you to contact our sales team to help you with your concern.
Use the below link to get connected with our Sales team:
They will check and assist you accordingly.
Thanks in advance.
Ernesto RiquelmeErnesto Riquelme 
I have AVG antivirus (the free version) and I just purchased the paid version. When I tried to install it, it tells me to uninstall the other version. I have not been able to do it.
Best Answer chosen by Ernesto Riquelme
AvinashAvinash (Avast) 
Hi Ernesto.
We're here to help.
What would be the exact issue with uninstalling the free version? Did you follow both methods mentioned in this article.
Arnold MarkowitzArnold Markowitz 
My old computer died. I had new AVG subscriptions installed in it. I need to transfer those to this new computer.
Best Answer chosen by Arnold Markowitz
Arnold MarkowitzArnold Markowitz
I also believe I have redundant subscriptions because of recent changes in second hand computers that failed. I should have accounts for only one PC and my cell phone.
Bjorn NilsoBjorn Nilso 
Have AVG Internet Security.
My Facebook Account Account was hacked today, w/o warning from AVG.. But Facebook identified it.
Is it time for me to find another Security System than AVG? (You DO have access to related logs..) 
Best Answer chosen by Bjorn Nilso
Rakshith RajkumarRakshith Rajkumar (Avast)
I apologize, Bjorn
Could you please elaborate your previous message?
Michael NoletMichael Nolet 
I ran AVG PC Tuner and was no longer able to us my Windows Updater.  When I tried to download updates, I got a notice that a virus called IDP.HELU.MSHTAR4 was in my c:\windows\system32\mshta.exe and that the threat was removed.  I then got a flag indicating that I needed to update drivers.  As I was unable to download updates or drivers, I purchased AVG Driver Updater.  I ran a driver scan but the program freezes when checking for windows updates.  Then I got the blue screen of death.
I tried deleting the AVG PC Tuner and Driver updater but nothing has changed.  I also tried shutting off the AVG Firewall and Anti virus, but still get the same problem.
Other than wiping out the hard drive and reloading everything, can you direct me on how to fix this problem.
Best Answer chosen by Michael Nolet
Michael NoletMichael Nolet
I've checked my e-mail inbox and spam folder and found nothing.
Ron NewfieldRon Newfield 
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :-
If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode!
You can't boot at all using any of the safe mode options, forcing a Windows re-install.
This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable.
The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup.
This is a serious security problem.
Best Answer chosen by Ron Newfield
Ron NewfieldRon Newfield
They are not going to fix this.
This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems.
All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode.
If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets.
Report the failures to this thread and maybe they will get their engineers to look at it properly.

I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
thomas langanthomas langan 
Misleading:WIN32/Lodi WHAT IS THIS
Best Answer chosen by thomas langan
Rakshith RajkumarRakshith Rajkumar (Avast)
We will check in to that.
Could share us the screenshot of the message from the Windows Defender where it is asking to remove the AVG Driver Updater?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Rhian LlewellynRhian Llewellyn 
Hi AVG, 
I have made a dis-organisational error!! Did not realise i was already linked to a annual subscription which i have just been notified about, in the meantime I have managed to sign up to another AVG package using a different email address...doh! Can you help... 
Best Answer chosen by Rhian Llewellyn
Sarath PriyanSarath Priyan (Avast)
Hi Rhian,

I'll certainly clarify your subscription details.

As we're advised not to explain it in public post, I have sent an email regarding it.

Please check and respond to it via email for further clarifications.
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