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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Memphis BooMemphis Boo 
Ok i Have AVG Tune UP Now! Now i can install my driv--- (WOULD YOU LIKE TO SHHIZZING MAKE A PAYMENT TO GET THESE DRIVERS *that you dont have to pay for and are free to get from legit sites* FOR LIKE 2 CAD A MONTH?) ...... Really ok well ima check for a virus cause this must be adware so lemme check ...NO VIRUSES DETECTED... ok well the- SPEEDY COMMITMENTS NOT YOUR THING? RESOLVE PERFOMANCE ISSUES SLOWING DOWN YOUR PC for "free" GET TUNEUP PREMIUMMMM HAHAHAH 60 DAY TRAIL!! LOLLL PAY NPOW! REG RHGRHHJEHGSD ! ...... avg are fu- wait can't say that... are you fricking kidding me... How do you turn this stuff off cause AVG is adware itself.
Best Answer chosen by Memphis Boo
AvinashAvinash (Avast) 
Hi Memphis.
Do you want to stop receving ads for other AVG products?
If you have the latest version of AVG TuneUp installed and activated, please follow the steps below to opt out from receiving the ads for other AVG products. 

Open AVG TuneUp, click Menu -> Settings. 
Select General on the left pane in Settings window.
Under Personal Privacy, uncheck 'Show offers for our other products' and 'Show offers for 3rd party products'. 
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Ron NewfieldRon Newfield 
Having established that when the AVG disk driver avgsrdisk.sys is installed, Windows 7 WEI fails consistently, I have found a much worse problem :-
If avgsrdisk.sys is removed, renamed or corrupted, then Windows will not boot at all, not even in safe mode!
You can't boot at all using any of the safe mode options, forcing a Windows re-install.
This is a very important issue for an anti-virus program - If something gets onto your system somehow and just renames avgsrdisk.sys, then your system becomes un-bootable.
The only way round this without a complete Windows re-install is to get into Dos mode via the Windows recovery disk (If you have one) and re-instate avgsrdisk.sys from a backup.
This is a serious security problem.
Best Answer chosen by Ron Newfield
Ron NewfieldRon Newfield
They are not going to fix this.
This was first reported over 6 months ago and they say they can't even reproduce the problem, despite many people reporting the same problem on various operating systems.
All they need to do is delete or rename avgsrdisk.sys and EVERY version of Windows will fail to load, even into safe mode.
If anyone is doing a complete re-install of Windows for any reason, then just delete or rename avgsrdisk.sys and see how far a reboot gets.
Report the failures to this thread and maybe they will get their engineers to look at it properly.

I am afraid that the ONLY fix for this is to do a complete re-install of Windows.
Michael DochertyMichael Docherty 
Hi there, 

I wonder if anyone can help me.

I recently cancelled my ongoing AVG subscription, and received an email confirming it was cancelled. This was a number of months ago.

However, yesterday I received another email, saying my subscription was being renewed when my current subscription ends on 24 February 2020, and that I will be billed £99.99!!!??? 

Does anybody have any answers as to why this would happen? I've been very happy with my AVG products,  and continue to have a mobile subscription, but simply no longer need a subscription for my laptop.

I find it strange to receive an email saying it is cancelled, and then a subsequent one from AVG/ Digital River saying that it will automatically be renewed. 

Any advice would be much appreciated, 

Michael Docherty
Best Answer chosen by Michael Docherty
BalasubramanianBalasubramanian (Avast) 
Hello Michael,

We could not find a subscription for which you cancelled the auto renewal.
As per our record, you have an active subscription for AVG Internet Security (1 Computer) which still has the auto renewal service enabled.
Do you confirm to cancel the auto renewal service?
Digital River is our eCommerce partner which manages the online sale and distribution of AVG products and services.
Hence, you receive the email notification from them.
Neil HansNeil Hans 
On my home network, I am trying to set up my security camera system (DVR) to automatically FTP image (jpg) files to my Windows 10 PC.  It's a typical network setup...the DVR and PC are connected to the router.  I am using the Windows 10 FTP server service, not any third-party FTP program like Cute FTP.  I have AVG Internet Security (v19.x) and use it's firewall (Full Protection/Hacker Attacks).

When the AVG firewall is on (activated), on my PC, the DVR FTP doesn't work.  But when I turn off AVG firewall (after I unplug the internet cable from my router), the FTP works fine.

What changes do I need to make in AVG (or Windows 10) so I can FTP (locally ONLY), yet have the AVG firewall running and not be exposed to hacks/attacks?

Best Answer chosen by Neil Hans
BalasubramanianBalasubramanian (Avast) 
Hello Neil,

Let us change the network profile from AVG Internet Security and check the status.
Open AVG Internet Security program window.
Click on "Hacker Attacks-->Firewall Options-->Network Profiles".
If the profile was set as "Public", click and change it to "Private".
Click on "Policies" and then select "System Rules".
Enable the option that says "Allow Windows File and Printer sharing" and "Allow remote desktop connections to this computer".
Check the status with Local FTP and keep us posted.
Phyllis MurphyPhyllis Murphy 
I have AVG VPN on my android phone. It is very difficult to connect to. It either won't activate because it is hit or miss or else when i do manage to connect, it will disconnect itself.
Best Answer chosen by Phyllis Murphy
AvinashAvinash (Avast) 
Hi Phyllis.
We'll certainly look into this and help you resolve it.
Are you using a trial version of AVG Secure VPN on the Android device? Which version of Android are you using on the device?
Manuel RoosManuel Roos 

I have a problem recurring problem with billyjons.net, as it is infected with "other:malware-gen [trj]".

AVG says that threat is secured, but the pop-op comes everytime i go to a new website (oddly it does not show on avg.com :-) )

I can see, that others have the same problem and also the proces is chrome.exe.

User-added image
Best Answer chosen by Manuel Roos
Bharath RogerBharath Roger (Avast)
Hi Manuel,

We will certainly look into this and help you.
Please reset Chrome browser and check for the popup. Click the below link to show steps for resetting Google Chrome.
If you still receive the popup, please click the "See details" option in the threat popup and share us the screenshot of the same to assist further.
stan woodleystan woodley 
I have just purchased a new computer but cannot find my vpn can you help stan
Best Answer chosen by stan woodley
BalasubramanianBalasubramanian (Avast) 
Hello Stan,

Earlier, we sent email instruction to reinstall and activate AVG Secure VPN.
Did you follow those email steps?
Timo KoskiTimo Koski 
no confirmation e-mail from you
Best Answer chosen by Timo Koski
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Hi Timo,

Are you looking for the confirmation email regarding the product which you purchased recently?
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
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