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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Richard MarshRichard Marsh 
where are the settings for what areas cleanup can be closed?
 
Best Answer chosen by Richard Marsh
Richard MarshRichard Marsh
Did you reasearch along the latest response and find a solution/work-around. Thanks for the guidance
Želimir RoginŽelimir Rogin 
Hello

I have Windows 7.
I have AVG Internet Security and AVG Secure VPN.

Pop-ups now appear .
AVG- Threat secured.
We ve safely aborted connection on Noblockweb, biz.because it was infected with JS: Proxy-B [Trj].
More threats may be lucking.
Scan My PC.
See details.

What should I do?

Kind regards,
Želimir
 
Best Answer chosen by Želimir Rogin
Želimir RoginŽelimir Rogin
av  16
zen 1 no
John PageJohn Page 
How do I close my accounts
Best Answer chosen by John Page
John PageJohn Page
I wish to close my account entirely as my PC is obsolete and will be closed down and not replaced. 
Sharon WrightSharon Wright 
I keep getting the message "set user settings to driver failed" after using the Avg driver update.  Also, I cannot shut down computer as two pages keep running so I ave to choose the option of :shut down anyway.  Any solutions?
Best Answer chosen by Sharon Wright
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Sharon,

We're glad to look into this & help you.
Please let us know when do you receive the provided message. Is it while startup or while working on your computer?
Also, share  us the screenshot of it for better clarity.
Hans GolsteinHans Golstein 
My subscription for Internet Security was renewed till June 04. 2020, but doesn't work. I get the message that I have no subscription. I received an Email on May 20. with confirmation of the renewal, but without a license number or activating code. The AVG deliverynumber is (order # removed)
Can you help?
Best Answer chosen by Hans Golstein
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Hans,

We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
Lewis KnightLewis Knight 
Your email to me said my bill would be $109.00 when in the play store it says my subscription is $19.00 a year why the descrapency 
Best Answer chosen by Lewis Knight
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Lewis,

We're glad to clarify this for you.
Upon checking  your account, we see that Secure VPN awaits renewal at a charge of $109.
As we're uncertain about the subscription which you found in Play Store, would you be so kind to share us the screenshot of it for better clarity?
Mel PhairMel Phair 
Script error messages keep popping on  numerous websites sometimes freezing the site up and computer has to be re-started.  I have asked before, but haven't seen a reply of how to get rid of them.  Only started to appear in last two weeks.
Best Answer chosen by Mel Phair
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Mel, 
We appreciate your efforts. 
Please try to take a photo using other devices and attach it here. 
We don't think, AVG Tuneup will cause this issue. Have you put your browser into sleep mode using AVG Tuneup? 
To determine the exact cause and to assist you further, we have sent you an email with the link to get connected with our technical team. 
​​​​​​​Please follow that email and you will be able to resolve this issue quickly. 
Jamie MisenerJamie Misener 
I was just wondering if AVG Business Edition works on Macs as well, as we have Windows PCs mainly, but also two MacBooks that we use. I looked for hours on the website but found no indication that AVG Business Edition works on Mac or not.

Any help would be appreciated.
Best Answer chosen by Jamie Misener
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Jamie,

We're glad to help you with the info.
Unfortunately, AVG Business Edition is unavailable for MAC devices.
If you require any support regarding Business products, you can use this link
Thank you for your understanding in advance!
Stephen MStephen M 
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?
Best Answer chosen by Stephen M
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Stephen,

This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
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