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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
J kreuzbergerJ kreuzberger 
can not add shortcut to browser
Best Answer chosen by J kreuzberger
J kreuzbergerJ kreuzberger
On AVG screen my shortcuts are shown, it also shows a + sign with add a shortcut written below it. When I tap on this, a widow opens that says add a shortcut with a space to type in a name and URL. Neither of these spaces will accept any writing or typing to do either. This page seems frozen,I have tried many times. Prior to this time, I have added 6 shortcuts. I have updated the browser .  How can I use this add a shortcut feature?
Ken SeddonKen Seddon 
This has happened a few times while trying to access several URL's. Tried accessing the following sites and got this error message..."

Your connection is not private

Attackers might be trying to steal your information from www.bestbuy.com (for example, passwords, messages, or credit cards)."

(urls removed)
When I turn off AVG, I am able to connect to these URL's with no problem.
Any suggestions?

Best Answer chosen by Ken Seddon
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Ken,

We're glad to look into this & help you.
Initially, please clarify whether this happens in a specific browser or irrespective of browsers & whether you use any VPN service.
Also, let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
Meanwhile, please disable Web Shield individually to check if it helps (Open AVG - Web & Email - Click on toggle bar in Web shield to disable it temporarily).
Mark SiegelMark Siegel 
It appears that certain websites are being blocked and are needed for my business. How do I disable AVG to use these sites
Best Answer chosen by Veeramani Sivakumar (Avast)
Mark SiegelMark Siegel
It say Hmmm can't reach this page
the connection was reset

I get this when signing into my account on irs.gov & tax.my.gov
Stephen MStephen M 
Whenever I use Chrome as a browser, and I try to open a link from an email notification (or even just direct) on the Sky community help forum, AVG WebShield prevents it opening, and gives me a 'privacy error.It works perfectly well in FireFox. This is the message I get...Why does WebShield prevent me seeing a perfectly legitimate web site?
error message for non connection
Best Answer chosen by Stephen M
Stephen MStephen M
Many thanks for your help so far. I have just discovered a neat workaround.

In WebMail I have added the Sky 'help forum' as an exception, so that AVG simply ignores it when I use the link. It's not a proper 'fix', but nonetheless, perfectly acceptable. I'm an old man, and my appetite for sorting out stupid IT issues has now worn out since I Ist started when MS launched Windows 3.1 in the 90s LOL
claudio natalucciclaudio natalucci 
devo disdire un abbonamento.come fare?
Best Answer chosen by claudio natalucci
Samuel ManiSamuel Mani (Avast)

Hello Claudio,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
We will certainly help you out.
Thank you and keep us updated.

Note: The below message is translated using google translator for your convenience.

Ciao Claudio,
Grazie per aver contattato la community di supporto di AVG.
Mi scuso per il disturbo causato.
Poiché non è consigliabile discutere qui le informazioni personali/relative all'account, ti abbiamo inviato un'e-mail con ulteriori dettagli. Si prega di controllare la posta in arrivo/cartelle di spam per trovare l'e-mail e utilizzarla per ricontattarci.
Ti aiuteremo sicuramente.
Grazie e tienici aggiornati.


Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
-980888528-980888528 (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Leo BloeminkLeo Bloemink 
I try to download a programm but I get the AVG massage: URL:Blacklist
I know I can trust the programm.
How can I download this programm?
Best Answer chosen by Leo Bloemink
Lathika RavindraLathika Ravindra (Avast)
Hello Leo,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Could you please provide us the screenshot by expanding the "See details" of the pop up? so that we can check and assist you accordingly.
Please follow the below article to take the screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
Mark TashMark Tash 
I am having an issue getting into a couple fop bank sites, when I turn off protection I can access, but when on I get errors. Is there somewhere I can exclude these websites from AVG
Best Answer chosen by Mark Tash
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Mark,

We're glad to look into this & help you.
Please let us know whether you experience this issue in a specific browser or irrespective of browsers.
Also, clarify whether you've disabled Web Shield in AVG program to fix the issue or the entire protection. 
Adelaide LombardiniAdelaide Lombardini 
chiedo cancellazione abbonamento subito
Best Answer chosen by Adelaide Lombardini
Midhun AloorMidhun Aloor (Avast)

Hi Adelaide,

Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate (https://translate.google.com).

We're sorry to hear that you wish to cancel your AVG subscriptions.
Before we proceed, could you let us know why you've decided to cancel the auto-renewal of all your AVG subscriptions?
Awaiting your response.

NOTE: The below message is translated for your convenience using Google Translate.

Il supporto tramite questo canale è disponibile solo in inglese. Puoi scriverci in inglese o ti aiuteremo nella tua lingua utilizzando Google Translate (https://translate.google.com).

Siamo spiacenti di apprendere che desideri annullare gli abbonamenti AVG.
Prima di procedere, potresti farci sapere perché hai deciso di annullare il rinnovo automatico di tutti i tuoi abbonamenti AVG?
Aspettando la tua risposta.

David PelDavid Pel 
since I installed AVG, which I have used in the past, first time on Win 11, I am getting a pop-up regarding s.viinxd.com constantly, I thought maybe it was something with FaceBook, but it is happening even when I am not on FB:
Threat name: URL:Scam
URL https://s.viinxd.com (and a long string of junk).
Process: c:\program files\google\chrome\applications\chrome.exe
Detected by: Web Shield
Status: Connection aborted

I would like to make Chrome stop doing this, as it's mildly annoying but I don't see how to remediate the issue.
Best Answer chosen by David Pel
Lathika RavindraLathika Ravindra (Avast)
Thank you for providing the details, David.
We apologize for the trouble caused. We'll help you out.
Could you please confirm if this is a known website? If yes, then kindly report a false positive form using the below link, so that the website will be whitelisted.
If its not a known website, then please reset the browser you use and check the issue using the following article.
https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=browser+reset&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=browser+reset&supportType=home)
Thank you and keep us updated.
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