Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Cain BCain B 

So I went to turn on this new enhanced firewall feature after updating to the latest version of AVG Internet Security and it seems like I can't for some reason. When I click on TURN ON it gives me this error message:

Enhanced Firewall not available!

Repeated attempts ended in the same way. However here's the thing, when I went to check on the Enhanced Firewall option in the Hacker Attacks screen, it's apparently actually turned on but for some reason it keeps telling me that it's off in the main menu and urges me to turn it on, ending up with the same error message. I tried making it turn on via a computer scan when it gets to the Advanced issues section multiple times, the scan tells me that it's off, I click on RESOLVE ALL, it says the issue is now fixed, only to return to the main menu where it yet again tells me that the enhanced firewall is off.

Is this a bug caused by the latest version of AVG Internet Security, or this a problem on my part? An answer would be appreciated, thanks.

Best Answer chosen by Cain B
Midhun AloorMidhun Aloor (Avast)
Hello Cain,

We apologize for the inconvenience.
We will help you resolve this issue.
Please follow the below steps to fix the issue.:

1. Open AVG Internet Security and click  Menu on the top right of the program.
2. Click Settings
3. Click Troubleshooting.
4. Scroll down to the "Reset All Settings" section and Click the "Reset To Default" option.

Once it is done, please restart your PC and check if the issue persists.
Keep us posted.
Chris EdwardsChris Edwards 
avg and fixmestick can't locate a trojan the online microsoft virus scanner picked up but only parcially removed.   Reseaching on the web I find it is a trojan called win32/lodi   I've tried many ways to completely rid of my system but have failed.  Any help would be appreciated.   I am at the end (2 days left) of a avg trial full protection... 
Best Answer chosen by Chris Edwards
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Chris,

We will certainly look into this and help you.
Could you share the screenshot of trojan that was picked by online Microsoft virus scanner?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Himmat KanjeeHimmat Kanjee 
Hi AVG, 

After I did the updates to AVG version "20.2.3116" on the 1st of April 2020. 

The "Setting > Enhance Firewall > Internet Connection Sharing Mode checkbox is ticked" doesn't let me share my files through the "LG SmartShare" application as it supposed to be. This multimedia app was working fine through my TV before the AVG updates. 
The "LG SmartShare" application only works when I switched OFF the "Enhanced Firewall". 

I've been searching for a solution on the community threads for allowing the "LG SmartShare" application through AVG when the "Enhanced Firewall" is switched ON and I have done these following instructions below, but they are not helping. Please help and I'm not happy after the updates is now basically blocking my multimedia application where I made no changes to the AVG's Enhanced Firewall advance setting after the updates. Have went to: 

-> Menu\Settings\Troubleshooting.  Scrolling down to the "Reset All Settings" section and Clicking the "Reset To Default" option
-> Program and Uninstall > Select Uninstall for "AVG Internet Security" > Repair
-> Program and Uninstall > Select Uninstall for "AVG Internet Security" > Uninstall and then downloaded "Ultimate AVG" and reinstall. 
Best Answer chosen by Himmat Kanjee
Bharath RogerBharath Roger (Avast)
Thank you for sharing the screenshots, Himmat.
Please enable all System rules in Firewall settings, click Ok and check with smart share.
Change your network profile (below list of network profile) from Public to Private and check with smart share again.
Keep us posted.
alan atkinsonalan atkinson 
enhanced firewall is turned off. when I clickm on turn on I get message enhached firwall is not available. hpw do I get this to turn on have tried evefrything I know
Best Answer chosen by alan atkinson
Peter WarmerdamPeter Warmerdam
User-added image
Lucie DrdlováLucie Drdlová 
after automatical AVG update is the firewall is switch off. After switch on is there some warning- that is not available. So I don´t understand this kind of update, after that I´m not able to use my NTB!
I tried to get the support on AVG, but  I received the notice, that the support is not available just now...
Best Answer chosen by Lucie Drdlová
Rakshith RajkumarRakshith Rajkumar (Avast)
Hi Lucie,

Could you share the screenshot of error message?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Helen ForrestHelen Forrest 
HELP......Yesterday i downloaded AVG antivirus and this morning when i turned on my laptop i have messages saying widows is no longer working and all of my desktop has gone....i'm left with just a black screen....no icons, nothing! Im trying to work from home and this is a total nightmare....please can someone tell me how to get things back to how they were! 
Best Answer chosen by Helen Forrest
Helen ForrestHelen Forrest
Ok....so again.......i cant submit a photo as i cant save one to my desktop because i dont have a desktop....the message reads as follows 'AN UNAUTHORISED CHANGE WAS MADE TO WINDOWS'....it then eventually after several attempts, including logging me off...lets me on line BUT i have only a black screen where my desktop was...i have no icons and no way of accessing anything. Why do i think its AVG....i downloaded the free anti virus then loggged off....when i logged on this morning ...NOTHING! plus there are comments re this happeing to others....i really need your support to get this sorted ASAP ....
Hi all,
There is no option to see/change firewall settings in the new version (20.1). I mean, I used to change application rules when I open "old settings" and managed the rules. In this current version, however, I cannot find any option to do so. Any solution?
Best Answer chosen by M B
Santhosh PannerselvamSanthosh Pannerselvam (Avast)

We understand your concern.

The old setting option has been removed in the new version of the program.

However, you can access the application rules from the program

Open AVG program -> Hacker attacks -> Enhanced Firewall -> Firewall options -> Application rules

Let us know, if you need further help.
Peter GreenacrePeter Greenacre 
I have had AVG IS and TuneUp for years and usually are able to renew my subscription when the existing has expired by simply opening the dashboard and inputting the new key
. I've been plagued for the last two weeks to renew (same for TuneUp and other notifications, it makes you wonder if it's worth the hassle) but I usually wait until the expiry as if you renew when all the notices start popping up you always loose out on days if you renew too early.  My existing licenses ran out at mignight last night so I went to renew this morning and now I can't even open the program to renew the license. I just don't get it with AVG and perhaps it's time to go with another?

Best Answer chosen by Peter Greenacre
AvinashAvinash (Avast) 
Hello Peter.
We regret for any inconvenience caused to you with the renewal notifications and the renewal process itself.
I'd like to confirm that if you renew an AVG subscription early, the remaining days in current subscription will be added to the new subscription.
Please reach our sales team (https://support.avg.com/support_sales?l=en) to know about latest offers and possible discount available for you renew the license.
Joe DeWeeseJoe DeWeese 
     I just installed AVG for Mac.  Everything seemed to be fine with scanning and quarantine.  However, I now get the "File Shield alert" pop-up window continuously and it won't stop popping up.  I have tried clicking "Got It"  and just closing the window but it pops back up every 5 seconds or so.  I can't get anything done because of this.  How can I make it go away??  I used AVG on my PC for years and never had a problem.  If I can't fix this I'll have to uninstall AVG for Mac.
Best Answer chosen by Joe DeWeese
Alan BinchAlan Binch
Joe, For your info, just in case that you are unaware, you can post the screenshots here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Wayne LongWayne Long 
which of the 2 computers that I have is attached to Lic. # (removed)? I have a laptop and a desk top PC ,(desk top that is not on line). I just renewed Anti track for $42.69.
Order # (removed)
Best Answer chosen by Wayne Long
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Wayne,

We're glad to clarify this for you.
Initially, it isn't recommended to share the product details over this post.
Hence, we've sent you an email regarding it. Please check & revert to us for further queries.
Ask a question