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  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
rick gugliettirick guglietti 
how do i shut off lock screen so i can free up space on my pc
Best Answer chosen by rick guglietti
Priyanga SekarPriyanga Sekar (Avast)
Hello Rick,
Thank you for reaching us here.
We'd be glad to help. Do you wish to disable lock screen on your PC? If yes, let us know the operating system (say Windows 7, Windows 8/8.1, Windows 10) of your device to assist accordingly.
Kian MeliaKian Melia 
Dear AVG Team!
Trying to add purchased code I have a message (after accepting the code itself) - Sorry, something went wrong ... What is that "something"? Name, Surname, e-mail address, postal code (all is exact as in my account). Any idea? Need more info?
Best Answer chosen by Kian Melia
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Kian,

We're glad to help you with the activation process.
Upon checking your account, we're unable to find any subscriptions. You might have used your alternate email address to purchase or purchased from a reseller.
Please let us know if you've purchased the program from a reseller.
Denis BaggaleyDenis Baggaley 

How do I check PC Tune Up's progress with disc fragmentation?  It runs for 8 hours, but seems never to finish!
Best Answer chosen by Denis Baggaley
AvinashAvinash (Avast) 
Hello Denis.
Are you running disk defragmentation as part of maintenance scan? We'd request to cancel it and run disk defragmentation scan alone from 'All functions' tile. Click All functions -> Hard disk -> Disk defragmentation.
alex parksalex parks 

file shield on my mac won't turn on no matter what i do.

Best Answer chosen by alex parks
KarthikeyanKarthikeyan (Avast) 
That's unfortunate the issue persists.

I will escalate this case to the senior team. They will check this and soon contact you via this community post with a solution.

We appreciate your time and co-operation.
john smithjohn smith 
the older version of avg pc tuneup had an option to scan and remove duplicate items found on your computer.  does the newer version of avg tuneup have the same option?  I cannot find it
Best Answer chosen by john smith
KarthikeyanKarthikeyan (Avast) 
Hello John,

I will help you with the necessary information.

The latest version of AVG TuneUp does not have an option to remove the duplicate files. To make the program more simpler and easy to use, some of the old features were removed after hearing feedback from our customers.

If you wish to use this duplicate finder feature, then you need to install the previous version of AVG TuneUp.

Please uninstall this new version from your computer control panel and click on this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803 to install the previous version of AVG TuneUp which includes the duplicate finder.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



Ivan CoxIvan Cox 
Can't sent emails when using VPN. Blocked by ISP

Best Answer chosen by Ivan Cox
Ivan CoxIvan Cox
The location is not the problem.
No more trouble sending emails, I left the AVG Secure VPN.
Darrell playleDarrell playle 
Hi, all of a sudden my email account can not send or recive emails, works fine on my android just not on PC if I deactivate AVG it works fine as soon as I activate it wont work. My AVG is up to date.

Thanks in advance
Best Answer chosen by Darrell playle
AvinashAvinash (Avast) 
Appreciate your efforts.

To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
Stephen MStephen M 
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?
Best Answer chosen by Stephen M
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Stephen,

This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
Mike WebbMike Webb 
The script-based AVGUI.EXE is always active, consuming all available CPU cycles even when the UI is not active.

With AVG installed, a differential backup which took 6 minutes now takes 45 minutes to complete.

No device or directory scanning was scheduled nor active.

For common x86 architectures, suggest implementing a native machine-based language for Windows event messaging rather than relying on the Microsoft .NET Framework interpreter.

Is the secret to AVG's success the inability of its users to run programs?

Intel Pentium 4 CPU 2.40 GHz 1.5 GB of RAM
Best Answer chosen by Mike Webb
AvinashAvinash (Avast) 
Mike, AVG services will always run in the background to actively protect your PC from virus and hacker attacks. The AVGUI.exe process needs to run for the other services to run properly.
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