AVG Its now 3 days since my first contact with AVG regarding above ... Pardon me for thinking this VERY SERIOUS piece of false advertising has been put on the back burner >> or more to the point, totally ignored... As a business operating to alleviate SCAMMERS >> perhaps AVG >> your company need to put its house in order... Futhermore, I don't expect to have to wait until domesday for an answer, regarding your companies obvious and very wrong practice... Jim Pettican
Hello I wanted to cancel my subscription that was due to be renewed on July 13. Today is the 12th, but the automatic payment is out. How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else. I also don't know if I've done it right, I've unlisted the antivirus as well.
Hello Mira, We will check and help you with the refund request. Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.
Hello, Samuel. I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status. Thank you for your understanding!
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update. From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual. This may be an issue in the registry itself but I have yet to figure that part out. Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
We acknowledge your refund request. Yes, you have been charged for renewal of AVG Secure VPN.
When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.
Are you looking for a refund for this AVG Secure VPN product?
We will help you with this. We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation. Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen. Once it is received, we will assist further on this matter. Thank you.