Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Neill LewisNeill Lewis 
Can I scan my iPhone when it is plugged into my Mac ?
Best Answer chosen by Neill Lewis
Midhun AloorMidhun Aloor (Avast)

Hello Neill,

You've reached the AVG community support forum.
Could you specify whether you meant if the AVG Internet Security installed in your Mac can scan your iPhone for malware, when connected via USB?
Awaiting your response.

Klaus-Jürgen BillichKlaus-Jürgen Billich 
I´v bought and installed AVG VPN yesterday. I use Windows 10, Firefox and Outlook.
I have the same problem as other persons within the community: VPN kills the internet connection and therefore stops any phone calls via landline telephone as well.
What can I do to use AVG VPN and my internet successfully?
Best Answer chosen by Klaus-Jürgen Billich
Krishna JayathilakKrishna Jayathilak (Avast)
Thank you for the reply.
We understand that you have taken the screenshot but having difficulty in attach it here.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
David HennessyDavid Hennessy 

I have been charged on numerous occasions for a product that I don’t even use, and the subscription doesn’t even show up on my account, also can’t access payment history as it’s showing nothing there either. 

The payments have been made to Digital River. How am I supposed to cancel if nothing is showing up on my account???

Best Answer chosen by David Hennessy
Midhun AloorMidhun Aloor (Avast)

Hi David,

You've reached the AVG community support forum.
Upon checking, we couldn't locate any active AVG subscriptions or recent charges made under the email address you've used to contact us here.
It's possible that your subscription is registered under one of your alternate or misspelled email addresses.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

E B GamlenE B Gamlen 
I've just purchased AVG internet Security and have begun by running a Deep Scan on my 500 GB MacBook Pro 2017. It's been running now for more than two days so I'm wondering if this is normal or if something is wrong. It's now scanning my PhotoLibraries which are on a 1TB external drive with 800 GB used.
Best Answer chosen by E B Gamlen
Delli GaneshDelli Ganesh (Avast)
Hello E B Gamlen.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they have helped you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
jcak horrorjcak horror 

avg tuneup It has no tools to  defrag disks pc

Best Answer chosen by jcak horror
Balasubramanian SBalasubramanian S (Avast) 
Hello Jcak,

The new version of AVG TuneUp is a revamped one which was designed as per the suggestions/feedback received for the old version.
Hence, certain features couldn't seen on new version which includes 'disk defragmentation'.
If you would like to use the disk defragmentation feature, we suggest to uninstall new version and install the old version using below links:
Licensed old version AVG PC TuneUp download link:
Unlimited Devices AVG PC TuneUp old version download link:
Feel free to contact us if you need further help.
Michael WikMichael Wik 


Description: Hello everyone,

I have a question regarding the functionality of AVG antivirus software. I would like to know if AVG antivirus provides options to block websites based on user-defined keywords. Specifically, I am interested in being able to specify certain keywords or phrases and have AVG antivirus block or restrict access to any website containing those keywords.

I believe this feature would greatly enhance internet filtering capabilities and provide users with more control over their web browsing experience. If anyone has knowledge or experience with this feature in AVG antivirus, I would appreciate your insights and guidance.

Thank you in advance for your assistance.

Best regards, Michael Wik

Best Answer chosen by Michael Wik
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Michael,

Thank you for contacting AVG Community.
We're glad to help you with this.
We're afraid as there is no such option available in AVG currently.
Your feedback is highly appreciated. Our developers might take this into consideration in future. 
Thank you in advance!
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
-980888528-980888528 (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
voula drvoula dr 
I just bought the avg for 1 year subscription and i cant resolve issues. They ask me for 2 years subscription. ARE YOU SERIOUS???????
Best Answer chosen by voula dr
Delli GaneshDelli Ganesh (Avast)
Hello Voula.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the page that you refer to check and help you further.
Here is the link which has the steps to take a screenshot :
https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Ronald MerlinRonald Merlin 
I have payd on 20 july 2023 mij abonnement , €46.99. Now I get a bill about €72.99. That is not correct.
Best Answer chosen by Ronald Merlin
Delli GaneshDelli Ganesh (Avast)
Hello Ronald. 
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they are helping you with above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you. 
Stuart BrooksStuart Brooks 
When avg vpn selected error message 1.1 appears and vpn not accessed
Best Answer chosen by Stuart Brooks
AvinashAvinash (Avast) 
Hello, Stuart.
May I know if you are trying to install or purchase AVG Secure VPN for android tablet?
Ask a question
Struggling with non-AVG technology? We can fix that, too!