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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Kevin HawkinsKevin Hawkins 
I purchased Tuneup, downloaded, and installed it.  I'm logged in.  But I can't use it because it keeps telling me I first have to buy it.  But I already bought it.  Now what?
Best Answer chosen by Kevin Hawkins
KarthikeyanKarthikeyan (Avast) 
Hello Joe and Kevin,

I understand your concern.

If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
Jim PetticanJim Pettican 
Good Morning
AVG Secure VPN
2 year subscription £2.69 a month advertised >> why when at the point of sale it jumps to £5.00 per month…???
Rip off tacking place I would suggest
Best Answer chosen by Jim Pettican
Jim PetticanJim Pettican
Its now 3 days since my first contact with AVG regarding above ... Pardon me for thinking this VERY SERIOUS piece of false advertising has been put on the back burner >> or more to the point, totally ignored...
As a business operating to alleviate SCAMMERS >> perhaps AVG >> your company need to put its house in order...
Futhermore, I don't expect to have to wait until domesday for an answer, regarding your companies obvious and very wrong practice...
Jim Pettican
Darrell playleDarrell playle 
Hi, all of a sudden my email account can not send or recive emails, works fine on my android just not on PC if I deactivate AVG it works fine as soon as I activate it wont work. My AVG is up to date.

Thanks in advance
Best Answer chosen by Darrell playle
AvinashAvinash (Avast) 
Appreciate your efforts.

To further narrow down the issue, please disable firewall component alone and verify if the issue is resolved.
Gyula ViziGyula Vizi 
Dear support!

My 'hacker attacks' icon now says i am not protected and i can't activate it. 
what is the problem?
what to do? 

Best Answer chosen by Gyula Vizi
KarthikeyanKarthikeyan (Avast) 
Hello Gyula,

We are aware of this "Hecker Protection" not active.

This was reported as bug and will get resolved in next AVG update.

Your computer will be safe and protected by AVG.
Geoffrey Beresford HartwellGeoffrey Beresford Hartwell 
Once one has paid to register the Updater, is further payment required for any of the divers drivers,
Best Answer chosen by Geoffrey Beresford Hartwell
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Do not worry, drivers themselves will not ask for payment. 
mira esmira es 
I wanted to cancel my subscription that was due to be renewed on July 13. Today is the 12th, but the automatic payment is out. 
How do I unsubscribe and get a refund? I returned the PayPal receipt, but I don't know if I have to do anything else.
I also don't know if I've done it right, I've unlisted the antivirus as well.
Best Answer chosen by mira es
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Mira,
We will check and help you with the refund request.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.
Samuel PahusSamuel Pahus 
AVG for Android keeps saying that I need to update the virus definitions, but when I tap on the update button AVG says that I am using the latest version
Best Answer chosen by Samuel Pahus
AvinashAvinash (Avast) 
Hello, Samuel.
I apologize for the inconvenience caused to you. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.

Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Sharon Simmons ParkerSharon Simmons Parker 

I found a charge for $64.94 on my credit card.  I did not authorize this charge. I would like a refund.

Best Answer chosen by Sharon Simmons Parker
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Sharon,

We acknowledge your refund request. Yes, you have been charged for renewal of AVG Secure VPN.

When you purchase an AVG subscription (formally known as "Continuing Protection Service"), the subscription will continue until you have cancelled it. You will receive an email regarding the automatic extension of AVG subscription before 45 days and will be billed 15 days before the product expires.

Are you looking for a refund for this AVG Secure VPN product?
peter martinpeter martin 
Every time i put the activation key in it says there is a error, just do not want to accept it, this is now for the last 3 days. This is for my AVG internet security and AVG TUNEUp.
Best Answer chosen by peter martin
BalasubramanianBalasubramanian (Avast) 
Hello Peter,

We will help you with this.
We have sent an email for you to share the screenshot of AVG Internet Security "My Subscriptions" window and the error that appears for activation.
Open AVG Internet Security program interface. Click on "My AVG-->My Subscriptions" to get that screen.
Once it is received, we will assist further on this matter.
Thank you.
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