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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Benjamin RaynerBenjamin Rayner 
AVG fails to install and I get this error message: ( 0xC0070641: General Error (0x0641) )

I've tried all troubleshooting but nothing seems to work.
Best Answer chosen by Benjamin Rayner
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode
and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
Mat ZoonsMat Zoons 
I will renewal my product what end on 6th may, but only the product what i have now. If someone else of my family has upgrade that, cancell the upgrade  please !
Best Answer chosen by Mat Zoons
AravindhAravindh (AVG Technologies) 
Hello Mat,
We regret for the inconvenience caused. As per your request we would like to inform you that the Continuing Protection service (automatic renewal) has been cancelled for your license. he license will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires. Thank you for understanding.
Wendel FerreiraWendel Ferreira 
Olá, aqui no meu AVG Protection, está tendo um erro chamado 0xe0010002. Ja instalei o AVG_Remover, e nao consigui desinstalar o AVG me ajudem porfavor!
Best Answer chosen by Wendel Ferreira
KishoreKishore (AVG Technologies) 
Hello Wendel,
Sorry for not replying in your native language. It is to keep you informed that we support only in English. Could you please elaborate your issue in English so that we could assist you better in resolving your issue?
Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



David DuncanDavid Duncan 
Is anyone getting Vulnerability Threats re: a certain protocol.  Have contacted AVG and no virus can be found.  Still getting threats after computer is idle overnight.
Best Answer chosen by David Duncan
KarthikeyanKarthikeyan (AVG Technologies) 
Hello David,
We are sorry to hear that you keep getting AVG pop-up regarding vulnerability threats. To assist you better, could you please send us the screenshot(http://avgclick.me/getscreenshot) of the exact pop-up you get from AVG? And also check this article for more information on this threat message http://support.avg.com/SupportArticleView?urlname=Threat-of-using-vulnerable-or-unsupported-protocols.
Thank you
Pin PinPin Pin 
Due to some technical issue i unable to install free version of avg.
after guiding by one of your executive i uninstall avg using avg clear.
but now avg clear show on all boot time.
for same your executive taken diagnose report of my system it has been more than 10 day but reply from your team.
Request #04441445 [ ref:_00Db0Z3Sf._500b012Ao9y:ref ]

here is boot screenshot.
User-added image
Best Answer chosen by Pin Pin
Akash ChandaAkash Chanda (AVG Technologies)
Hi Pin,

Thank you for providing us the Screenshot. We apologize for the inconvenience caused. Don't worry, we will definitely help you with it. Please Login Windows 8 and then perform the below steps to resolve your issue :
1. Press "Windows Key" and "R" to goto the Run command.
2. Please type "msconfig" and press "OK"
3. A Window will appear, please goto the "Boot" tab
4. Under the Boot Tab you will find your Operating System i.e Windows 8 and the AVG Anti virus Clear
5. Right Click on the AVG Anti Virus Clear and delete the file.

These steps should resolve your issue. Please feel free to contact us for any further assistance with AVG.

Thank you.
Francisco UnverferthFrancisco Unverferth 
I am using the removal tool because it WILL NOT UNINSTALL FROM THE CONTROL PANEL, but after the RESTART I can STILL SEE AVG protection in MY LIST OF PROGRAMS.  I am presently running the removal tool again, and it said it didn't detect any active AVG products YET THERE IT IS!!!!!!!!!!!!!!!!!!!  It asked if I wanted to "run anyway", so I have, and I am hoping it will GET RID OF THE PROGRAM FOR GOOD.  I can't for the LIFE of me imagine WHY you would create it so that the USER HAS NO CONTROL OVER WHETHER OR NOT TO CONTINUE USING IT, but HERE WE ARE!  I know I'm not the first to ask, but I want it OFF my computer--- NOW!
Best Answer chosen by Francisco Unverferth
Rick AgenRick Agen
Francisco try this. Reinstall avg free antivirus. Then go into advanced settings and disable both avg protection settings. Then go into your contol panel add/remove programs and uninstall it. Then download the avg remover tool from avg's website. Put computer into safe mode and then run the avg remover tool. If you still have a problem post back.  Avg can be extremely hard to remove but i think i know most of the ways to do it.

Alexander LindgrenAlexander Lindgren 
Then i try to install AVG it says, Failcode 0xE001003D What to do? I have tried to restart my computer and download the installer a couple times

Best Answer chosen by Alexander Lindgren
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Alexander,

Thank you for providing the information. In this case, I have sent you an email with further instructions to be followed to get our additional support help to fix the issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Alexey ShmarinAlexey Shmarin 
ANswer on e-mail from Kristyna Hruskova
AVG Customer Care===

Hello Kristyna!

You wrote : " (It expires on  March 17, 2017)"
I paid for the year, until 2018 March, I attach a payment invoice.

Thank you for e-mail, but I want to cancel AVG PC TuneUP,  I don't like this program. If it's possible, I would ve much like my own money back.
But i use very well AVG Internet Security, and also paid many for one year until Marsh 2018.


Order number: 76570541
AVG Order reference number: 701-7081914
Invoice number
Invoice date:
Payment method
Credit card
Best Answer chosen by Alexey Shmarin
Alexey ShmarinAlexey Shmarin
Good day!
Unfortunately, I have to turn the dispute into claim.
Please refund me in full asap.
You have promised me full  refund of money for item purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?
You only send me e-mail, and not receive answer from me.
Rgrds Alexey.

Ed KeitEd Keit 
Hey there AVG Community

When I'm playing PayDay 2 on my Laptop, at a random moment it alt+tabs me to the desktop and I see the AVG Zen Icon flash on my toolbar.

This happens with all the games I play and its getting pretty annoying

Any solutions?
Best Answer chosen by Ed Keit
ZbynekZbynek (AVG Technologies) 
Hi Ed,
I would like to inform you that this issue has been fixed and it is being released.
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