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Erik MadsenErik Madsen 
I was enticed to install AVG Ultimate with VPN. 
However when activating VPN I can no longer send emails from my Outlook 2010 or access my WIFI Printer
I have tried the suggested remedies of changing SMTP port and and encryption (SSL/TLS) to no avail.
any help would be most appreciated
Best Answer chosen by Erik Madsen
Erik MadsenErik Madsen
My encryption and SMTP port was already set your recommended setting, I did also try the alternative SMTP Port but to no avail..
Ale MedAle Med 


AVG Antivirus will not open for Apple Mac High Sierra OS 10.13.2. The app simply won’t open. I have tried researching online various ways to get around this issue but as it stands, I have no protection for my MacBook Pro. Unfortunately this is a fairly serious issue for me, as I have sensitive business clientele data which needs to be protected. I have used AVG for years and I exclusively use AVG as my antivirus provider, but I cannot have my laptop unprotected. Is there anything at all that I can do to rectify this problem? If not I will be forced to switch to another antivirus provider as it is in the best interest of my clients, but I would hate to do this as I’ve been a loyal AVG user since the early 2000’s and I have always felt that it is the best protection available. 

I hope that there is a resolution for this problem. I look forward to AVG’s help and feedback. To clarify, it is not that I want to switch providers, it’s just that I cannot expect to be without protection of some kind after the next 24 - 48 hours because it would be unfair to my clients to have their information potentially exposed. I have shut off my WIFI connection on my MacBook Pro which will remain off until I hear back from AVG as this is the only way to maintain security until a resolve of some sort can be reached. 

Thank you for your time and support. I greatly appreciate it and I hope to continue using AVG. I have recommended the software to clients and other businesses which I work with as AVG has been fantastic at protecting my sensitive information using both antiviral scans and real time monitoring. The AVG team and the AVG software is bar none, the best software available to Apple Mac and Microsoft PC users. 

Best Answer chosen by Ale Med
Ale MedAle Med
Fortunately, an AVG senior team member was able to get in touch with me and fix the problem. For anybody else experiencing this issue, this is the resolution provided to me by AVG's senior technical support analyst.

First and foremost, regardless of AVG Antivirus not opening its dashboard, the AVG Antivirus real-time protection is still running so your MacBook/iMac is protected. Your data and your clientele data (if you have any) is 100% protected in real time despite the AVG Antivirus dashboard not opening. This is the most important aspect to understand. Even if your AVG Antivirus does not open, do not uninstall or abandoned the software as it is constantly protecting you.  

Moving forward, to resolve the issue of the AVG Antivirus dashboard not opening, follow the following instructions. 

1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
4. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command

You will notice that the AVG Antivirus dashboard immediately pops up. If it does not, open the app. If the AVG Antivirus dashboard still does not pop up, restart your MacBook/iMac and try to open the app again. This resolution fixes nearly any issue regarding AVG Antivirus not opening up for iOS High Sierra but it is worth a shot to try it out if you are experiencing issues on any other iOS version as well as it will most likely alleviate the situation.

I hope this helps a ton of people.

Gloster GuestGloster Guest 
the AVG Driver Updater tells me I have 9 outdated drivers but it fails to update them (try again later) even when I follow the update steps?
I think this may be something to do with Windows updater that's not working either
can someone advice
Best Answer chosen by Gloster Guest
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Gloster, 

We are sorry to know that. We will check and help you. 

Could you please share the screenshot of the drivers which you are unable to update using AVG Driver updater?

Have you tried to update those drivers manually?

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Rosie PereraRosie Perera 

AVG keeps blocking a connection to ap.lijit.com or ce.lijit.com because "it was infected with URL:Botnet". I have not intentionally gone to that domain name, but I get this message quite frequently when visiting a bunch of my usual trusted websites. It apparently is some adware that has injected itself into other sites, if my googling informs me correctly. I'm glad AVG is protecting me from it, but it's getting annoying to have this popup coming up so frequently. I don't even know what sites are causing this to come up, since it pops up randomly so frequently.

Is this a known/common threat? Has anyone else seen it? Should I be trying to notify the websites in question that they are infected with it? I don't go exploring dangerous areas of the web or clicking on links to unknown sites. It's just coming up in the course of my normal business/research use of the web. Checking the news, travel arrangements, etc.Error message that says "Threat secured. We've safely aborted connection on ap.lijit.com because it was infected with URL:Botnet" Code at the bottom: 3b56942f20c4/2022-07-29T20:29:32.562Z

Best Answer chosen by Rosie Perera
Lathika RavindraLathika Ravindra (Avast)
Thank you for writing us back, Rosie.
It seems that the detection is correct and AVG is currently looking into this issue.
We will escalate this case to our higher team to a get a fix, for doing that we need to collect AVG logs from your PC.
We will send an email stating the logs collecting steps, please refer it and revert us back.
Thank you and keep us updated.
Bert BultBert Bult 
Since a few weeks my VPN connection based on NL address is blocked by (inter)national email filter supplier due to the fact de AVG VPN NL (Amsterdam) is used for phishing and spam mail.
They adviced me to shut down the AVG VPN when using email.
After a test it seems the email is leaving my providers network, but never reaches the destination (@Yahoo.de).
Also receiving mail from @yahoo.de still doesn't work.
Anyone an idea where to search for the reason or solution?
Best Answer chosen by Bert Bult
Sreenu YadavalliSreenu Yadavalli (AVG)
Hello Bert,

We are really sorry for the inconvenience caused to you.
We will check and help you with this issue.

Please share us the screenshot of the threat pop-up which you received while accessing the concerned websites.
Note: Open the threat pop-up > Click on "See details" > Take a screenshot and share it on this post. If needed, please find a quick guide on how to take a screenshot here
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.

Mehmet SingilMehmet Singil 
Hi, my AVG Secure VPN product is not working.

"Unable to connect" failure. What can i do?
Best Answer chosen by Mehmet Singil
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Mehmet,

We're glad to look into this & help you.
However, Turkey's government has imposed restrictions on access to all commonly used VPN service networks, including AVG.
AVG users with Internet Service Providers TurkTelecom, LifeCell TR, and Vodafone TR, are blocking all VPNs.
Have you tried to change the AVG Secure VPN server location to Gotham city or Wonderland and then check if it helps?
Additionally, please try restarting your computer once to check. 
Thank you for your understanding in advance!
Sigrid van der KindSigrid van der Kind 
A few days ago I installed Ultimate with TuneUp, Anti Track and Secure VPN.
Since then those three files show they have no access authorization to my OneDrive.

So I deleted all three items restarted my laptop (several times ...) and still receive this message, meaning I cannot make proper use op my One Drive anymore.

What can I do? This is very annoying :-(  

I hope there is someone out there who can help me!

Greetings from the Netherlands 

P.S. I use AVG Internet security since several years and do not have any problems with it.
Best Answer chosen by Sigrid van der Kind
Midhun AloorMidhun Aloor (Avast)

Thank you for sharing the screenshot, Sigrid.

To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

John RobinsonJohn Robinson 
Can anyone tell me why when I try to turn on VPN on my iphone it says "user authentication failed". This is a new problem. I did renew my subsription a couple of days ago but everythin else seems to be working.
Many thanks
Best Answer chosen by John Robinson
Dinesh KrishnanDinesh Krishnan (Avast)
Hi John,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, please share us the screenshot of the message that you receive for better clarity.
Ints SedlenieksInts Sedlenieks 
I was use e-signature mobile for document digital signing. Open document in internet browser (Chrome), authenticate me in mobile phone, and convert document to .edoc. Or open .edoc and verify.
After install AVG ULTIMATE 2022 all documents opens like "damaged or improper".
(there eSignature https://www.eparaksts.lv/en/)
Please help!
Best Answer chosen by Ints Sedlenieks
Sreenu YadavalliSreenu Yadavalli (AVG)
Thank you for writing back to us, Ints.
Sure, we will send you an email again and please reply to that email for further assistance.
Thank you.
charlie stockhillcharlie stockhill 
Trying to uninstall AVG free from desktop - windows. constantly being asked for password. Of course, I don't have it anymore. Followed guide to use AVG clear this still requesting password. Is there any work around?
Best Answer chosen by charlie stockhill
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Charlie,

We're glad to look into this & help you.
You can try restarting the computer in safe mode & then attempt to use AVG Clear. Before proceeding, please share us the screenshot of the prompt that requires password for better clarity.
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