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Stewart UrinStewart Urin 
I installed my avg ultimate in March this year and it’s got a 2 year license it’s been working fine up until 4 days ago the main screen shows that I’ve got full internet security installed and working ,but when I go to zen the first box on the screen says Internet security install for malware protection when I click on it then comes up with another box saying get full ironclad protection with avg internet security there’s a button to click try it for free install for 30 day but as for as I know I’ve already got this unless it’s got some different features could anyone explain this to me as I pay for full internet security to start with as I’ve got the same items 
Best Answer chosen by Stewart Urin
Vishnu VardanVishnu Vardan (Avast)
Hi Stewart,

We will help you to get this issue resolved.

You might have installed the old version of AVG Internet Security program as Zen interface has been removed from the AVG program as we no longer support Zen.

Please share us the screenshots of the AVG Internet Security user interface to check and assist you further.
. .. . 

I have AVG Internet Security 18.5.3059. I'm running Outlook 2007 and retrieving emails from Gmail via POP3 over SSL.

This used to work fine, but now I get an error 0x800CCC1A: "Your server does not support the connection encryption type you have specified. Try changing the encryption method, Contact your mail server administrator or Internet service provider (ISP) for additional assistance."

If I disable SSL scanning by clicking Menu -> Settings -> Components -> Email Shield -> Customise -> SSL Scanning -> and turning off "Scan SSL Connections", it works fine.

Once I enable that again, I get the 0x800CCC1A error.

Any ideas?

Best Answer chosen by . .
BalasubramanianBalasubramanian (Avast) 

The latest version for AVG Internet security is 18.7. Since, you are using 18.5 version, this issue should have occurred.
Perform the update by clicking on "Menu-->Settings-->Update" from AVG Internet Security interface.
Once you get the latest version, check whether the issue persist.
Bruno CanaliniBruno Canalini 

I have problems with firewall and Emby Server, emby use udp and tcp ports, 8096. and streaming via DLNA. I configure firewall for enable all protocols, all ports and directions, but I can to connect.

If i desable the AVG firewall, all works....

What can I do?
Best Answer chosen by Bruno Canalini
AvinashAvinash (Avast) 
Hello, Bruno.
Please check if AVG firewall is configured with below recommended settings or not and let us know if the issue persists.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".
david wescombedavid wescombe 
i,m not happy with any of the because they are different than explained i .wish full refund of 29.99 and 59.99 because one you are meant to send a email before i agree to any purchase witch i never get please refund all the payments as they are different than explained regards David
Best Answer chosen by david wescombe
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello David,
Let me explain this for you. You paid 59.99 for AVG TuneUp - Unlimited and 29.99 for AVG Password Protection.
Both are different products. Would you like to know about its features?  
I see that you have already raised a dispute with PayPal for 59.99 charge so we could not process refund for this order. Would you like to initiate refund for 29.99 on our end?
Ian Nguyen-DoIan Nguyen-Do 
I registered with AVG last year and i just received my renewal for my avg internet security. However, when i tried to login to my account with the email that recieved the renewal notice, it said that my email isnt registered. Now, I can not access my avg account to check my details. Can anyone help me resolve this issue?
Best Answer chosen by Ian Nguyen-Do
Vishnu VardanVishnu Vardan (Avast)
Hi Ian,

We will certainly check this for you.

We don't see any active AVG subscription with this email account. Have you registered the AVG product with a different email address?
richard meadrichard mead 
pc tuneup in zen asking for restart to fix    have 3 laptops and 3 desktops     reinstall on 2 desktops works but pc tuneup says install avg inter it is already there 
Best Answer chosen by richard mead
AvinashAvinash (Avast) 
Hello, Richard.
Do you mean AVG PC TuneUp suggests to install AVG Internet Security though you already have it installed? Could you provide a screenshot (http://avgclick.me/getscreenshot) of that suggestion from AVG PC TuneUp and a screenshot of your control panel showing AVG Internet Security is already installed? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Fer van der ZandenFer van der Zanden 
I finished my licences in time. How can i stop my payments ??
please help. 
Best Answer chosen by Fer van der Zanden
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27. 
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to 
get refund for all these orders? 
Jiri MacichJiri Macich 

I use AVG Internet Security and AVG PC TuneUP. I have upgraded from AVG IS 2016 to AVG IS 2018.

After upgrading, I can not start AVG PC TuneUP now. No way works (eg Start menu, context menu, systray icon). The program window does not open. The background process is running, including live optimization.

I tried to repair the installation, but there was a bug 0xe0010058. Some ideas? Thanks!
Best Answer chosen by Jiri Macich
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Jiri,

I appreciate your efforts in trying to resolve the issue. I couldn't locate any active subscription under this account. Have you installed trial version of AVG PC Tuneup?

Open AVG Internet Security -> Menu -> Settings -> Troubleshooting -> Uncheck "Enable AVG Self - Protection module" and check if you could open AVG PC Tuneup.
Richard HessRichard Hess 
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update.  From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual.  This may be an issue in the registry itself but I have yet to figure that part out.  Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) 
Pablo SotoPablo Soto
I just had to go to the Task Manager  ->  Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (Avast) 
JanJan (Avast) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



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