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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Tihhy TothTihhy Toth 
I think AVG gives an "URL:Blacklist" false positive for https://www.editorialmanager.com/mjom/Default.aspx both in Firefox and Edge.
Best Answer chosen by Tihhy Toth
Sarath PriyanSarath Priyan (Sitel)
Hi Tihhy,

We'll certainly answer your concern.

As the detected URL is false positive, I suggest you to click on the link below to submit it for analysis to our higher level support. Then, our concern team will contact you via email.

j kj k 
As the title says AVG crashes forza horizon 5. Ive added the file path as an exception but can not add the program itself due to microsoft store files are behind needing permissions to access. The only way to play the game is to turn AVG off. 
Best Answer chosen by j k
Jovana LeticaJovana Letica (Avast)
Hello J K,

My name is Jovana and I'm with AVG senior support.
Thank you for reaching out. 

Our team is aware of this issue and they are currently investigating it and searching for a solution. We're sorry for any inconvenience this has caused.

Meanwhile, you can either disable the shields while playing the affected game or try turning off virtualization in your AVG, which has been shown to help in some cases.

To do so, launch AVG and navigate to Menu > Settings > General > Troubleshooting > scroll down and uncheck "Enable hardware-assisted virtualization."

I hope this is of assistance for the time being until our developers can come up with a permanent solution.

Thank you for your patience and understanding.
Let us know how it goes, or in case there is anything else we can do for you.
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
-980888528-980888528 (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
jacqui broganjacqui brogan 
AVG wont allow Spotify to work keeps blocking it with firewall? please help how do i fix this i have it working on my mac but my windows 10 pc is being blocked by avg
Best Answer chosen by jacqui brogan
AvinashAvinash (Avast) 
Hello Jacqui,
I do understand the inconvenience you have faced, I will definitely try my best to fix this for you. May I know how did you narrow down this to AVG firewall? Did you verify it by disabling AVG firewall and the issue is resolved? If yes, please check if AVG firewall is configured with below recommended settings or not.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

Make sure the above settings are applied and let us know if the issue persist.
Robert WalkerRobert Walker 
Hi: For the last couple weeks when I boot up in the AM and go to PICASA, my favorite photo edit program, AVG pop-up says new update for PICASA. But when I click OK to install, it is blocked without reason.  Then I must click "LATER" .  It's more annoying as time goes by.  IS there an update to PICASA or is this a false pop-up from AVG?  Any ideas would be appreciated...
Best Answer chosen by Robert Walker
Robert WalkerRobert Walker
Aravind  -  AVG Zen 2015
Alex CorneaAlex Cornea 
Hello, I own a website mortallcs.ro/forum and I was added to the blacklist for a virus, I want to announce that the virus has been solved, it was just a technical problem and I would like you to remove that blacklist.
Best Answer chosen by Alex Cornea
Shanmugapriya SamiduraiShanmugapriya Samidurai (Foundever)
Hello Alex,
Thank you for reaching AVG Community Support.
I am sorry to hear that your website has been detected as a False positive and you would like to whitelist it.
Please be informed that AVG Anti virus will identify any file as threat if that is not updated to our virus database.
In this case, I request you to submit a form for whitelisting through the below link:
The concerned team will review and make necessary changes to restore the access over your website as usual.
Thank you for understanding!
Jack HoffmannJack Hoffmann 
This trusted website I have been using for years is being blocked by AVG stating it has a virus:
I've contacted the website and they assure me they are virus-free.
I have friends who are using the site without problems.
Would it be safe to disconnect AVG while watching the site?
Or is there a better solution?
Thanks and bet wishes,
Best Answer chosen by Jack Hoffmann
Syed Afroze Arfat AkbarSyed Afroze Arfat Akbar (Foundever)
Thank you for writing us back Jack,
I apologize for the inconvenience caused to you. I would request you to try submitting the link after few mins and check. Could you please try it on another browser. If the issue persists get back to us we will assist you further.

Thank you for understanding.
Hans KembleHans Kemble 
Can I move/reinstall AVG from my C drive to my D drive?
Best Answer chosen by Hans Kemble
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Hans,

We can install the software in the D drive.
You need to perform a manually install and change the location of the install directory.
Could you tell the us Operating System and the reason for this?
Bohumil VajsBohumil Vajs 
I can't cancel my AVG TuneUp subscription. After clicking on "logout", I still get "Unfortunately, an error has occurred - Close this window and try again" on the screen, for the second day. I always close the window as advised, but the same thing still appears. What can I do?
Best Answer chosen by Bohumil Vajs
Kishore KumarKishore Kumar (Sitel)
I am sorry to know about it.
I have shared you the email again.
Please do check your inbox for the email and respond us back.
Thank you.
Matthias HolzerMatthias Holzer 
I am using Internet Security since years and Virus definition update is defined to be done automatically which worked fine for a long time. Since a while the virus definition file update doesn't work anymore (while the app update itself is working properly). I get the alert that the VIRUS definition file is not up to date but when going through settings menu to start the searching for latest version the searching starts and the progress bar quickly goes from 0% to 100%. I get the info displayed that there is a new file avaiöable from today but I cannot install it. Repeating these steps doesnt help. Restart AVG neither. Also restart of the computer doesn't fix the problem. Internet connection is fine, no blocked pages or similar things which should be the reason for this problem as far as I can judge.

Any idea how to solve?

Any Idea 
Best Answer chosen by Matthias Holzer
Delli GaneshDelli Ganesh (Foundever)
Thank you for writing us back, Matthias.
We understand your situation.
We request you to monitor the issue.
Incase if you get the issue again please feel free to reach us again so that we can check and help you further.
Thank you.
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