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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Bob SurveyorBob Surveyor 

Need help!
After installing avg anti virus free, when I click the internet explorer icon, nothing happens. I am using Windows 10 on this pc.  The other devices in the home work just fine. Please help.

Best Answer chosen by Bob Surveyor
Midhun AloorMidhun Aloor (Sitel)
Hello Bob,

We'll look into this and help you.
To check if your AVG Antivirus Free is causing this, please disable it temporarily and try accessing your Windows Explorer.
Refer to this article to temporarily disable your AVG Antivirus Free.
Keep us updated.
Meg KerrMeg Kerr 
Hi, I signed up for a Free 30 day trial for your Antitrack program.  I do not wish to purchase this program.  How do I uninstall the Free Trial?
Best Answer chosen by Meg Kerr
Rakshith RajkumarRakshith Rajkumar (Sitel)
Do you want to cancel the AVG Antitrack subscription or remove the application form your PC?
Haroon AsgharHaroon Asghar 
Hey, I just ran a bunch of trials today and I was wondering if theres an option to turn auto renewal off?

I got the trials because I have been trying to access Gogoanime.so but my web shield keeps blocking it, I added an exception and it still blocks it, it only works when I turn my web shield off, can anybody help me?
Best Answer chosen by Haroon Asghar
BalasubramanianBalasubramanian (Sitel) 
Hi Haroon,

To turn off automatic renewal, please follow the steps as mentioned in this article.
If not, you can give us a confirmation through this channel to stop auto renewal service for all of your AVG subscriptions.
Could you please provide the screenshot of AVG threat detection popup by clicking on "see details" from it?
You can post the screenshot by clicking on 'Image' symbol from 'Answer' fileld.
Maxwell LMaxwell L 


For the past few months I've been getting these firewall popup requests from different PID that don't exist. The firewall request doesn't have a path, description or signature as apposed to the regular firewall request. I tried finding the PID number with the tasklist command but they just don't exist. I've tried auditing every process when these popups keep happening (they sometimes popup ten in a row, one after the other) then checking in the event log - and still, nothing. Recently I had a few popup after I allowed Microsoft's backgroundtaskhost.exe but I don't think it's connected. 

I spoke to a few AVG tech support people and they were stumped, one said to allow them (I didn't) and the other said to uninstall and reinstall AVG. Not only did I do that, I reformatted for good measure and it's still happening. I was asked to reference this # 11157133 post. 

I have AVG Ultimate, Malwarebytes, Steam, nVidia Experience, a few games and a bunch of Windows apps (btw they also don't have a signature - but that's a different problem). I use Google Chrome with AdBlock and Poper Blocker. I don't have any filesharing software and I don't think I've been on any sketchy sites. 

Here's a link to Google Drive with photos of the popups in question. 


Thanks and have a good day.

Best Answer chosen by Maxwell L
Maxwell LMaxwell L
Another update:

My new PC (the one with AVG still installed) wouldn't sleep for the past week. I tried changing the power settings to enable sleep when sharing but it still didn't work. Then I tried running "powercfg /requests" and it showed that "MoUsoCoreWorker.exe" was the problem. MoUsoCoreWorker.exe is linked to windows update, I tried updating but windows couldn't, displaying the error message "We could not complete the installation because an update service was shutting down." (or something like that). Thinking about my previous experince with the old PC I went a head and uninstalled AVG and voila! it started updating. Oh and before uninstalling I tried changing the firewall setting to "Auto Decide" but it did nothing.

So if you're experincing blue screen of death (BSOD), Windows not updating, Windows not sleeping, Windows apps crashing, try uninstalling AVG. It just works.
Louis BisselingLouis Bisseling 
I am very dissatisfied with how AVG intends to solve PuAgent-AZ [PUP] with CleanMyMac for me. You simply cannot get this file to be ignored or placed anywhere in the exception. It drives me crazy and every time I get an unclear answer from AVG. I see a lot of people have this problem. I WANT MY MONEY BACK or give a solution that actually works.

Best Answer chosen by Louis Bisseling
Santhosh PannerselvamSanthosh Pannerselvam (Sitel)
Hi Louis,

We are sorry to hear this.

We will help you to resolve the issue.

Please provide us the screenshot of the message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.
José SimõesJosé Simões 
Renovaram indevidamente o serviço sem minha autorização prévia. Não aceito a renovação e exijo o reembolso  do valor cobrado (ID # removed)
Best Answer chosen by José Simões
Dinesh KrishnanDinesh Krishnan (Sitel)
Hi Jose,

The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
We acknowledge your refund request. As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us for further queries.
Oseas Daniel ChOseas Daniel Ch 
Hola, he usado uno de tus productos desde hace algún tiempo (Avg pc tuneup) lo que pasa es que he visto que esta nueva versión no cuenta con todas las herramientas de su predecesora como son optimización en tiempo real, configuraciones del sistema para internet, software, etc . Desde que utilicé una versión de prueba (se me acabó el tiempo) y la verdad es que encuentro esta nueva versión del software ineficiente. ¿Puedes descargar estas herramientas por separado o la versión anterior del programa ya que parecía mucho mejor?
De antemano muchas gracias.
Best Answer chosen by Oseas Daniel Ch
Santhosh PannerselvamSanthosh Pannerselvam (Sitel)
Hola Oseas,

El soporte de AVG a través del canal de la comunidad está disponible solo en inglés.
Puede utilizar Google Translator (https://translate.google.com /) para traducir nuestras respuestas y responder en su idioma.

Entendemos su preocupación.

Lamentamos saber que no está satisfecho con la última versión de AVG PC TuneUp. Algunas de las funciones de la versión anterior se han eliminado en la última versión para proporcionar un programa estable. El nuevo programa será eficiente y se agregarán más funciones en las actualizaciones futuras.

Sin embargo, estamos realizando una migración a una nueva versión, por lo que no es posible instalar la versión anterior del programa.

Gracias por entender.
Drak LordDrak Lord 
I have AVG Free, mostly as I have no much use in the paid feathers that come with the paid version, and as when I did pay I still got bugged on with messages about this and that, so decide to just return to free

Now as of some update at some point my AVG Free in their taskbar used to say "You are unprotected" when hovering over it, I assume as I am free, the UI says "You have basic protection"
However now it also shows the X mark on the AVG Logo and that is a little overboard for me, is that a bug on my machine or is that how the AVG Free is now?

TL:DR Is the X mark on the task bar for AVG Free by design or is it a bug on my system?
Photo of said icon (button right):
User-added image
Best Answer chosen by Drak Lord
Midhun AloorMidhun Aloor (Sitel)

We're sorry for the inconvenience caused. We'll help you sort this.
To fix this, please reinstall your AVG Antivirus Free once and check if the issue still persists.
Once you've uninstalled your AVG Antivirus Free, please refer to this article to reinstall it.
Thank you for understanding. Keep us updated.
miguel ariasmiguel arias 
I need your advise in order to take a decision because within few days some of my AVG products will be renewed automatically and I do not understand properly how works AVG ULTIMATE(MULTI -DEVICE).
In fact I only have 1 PC and I do not use a phone, believe it or not. 
If you can check my AVG account and my AVG Internet Security screen, it seems that AVG is going to debit several of my subscripcions in a few days and within 45 days are going to debit my credit card for some of the same subscriptions once again. Please tell what should I do because I do not understand what means to "change to this subscripcion" (cambiar a esta suscripcion).
Should I cancel or unsubscribe to those subscriptions to be renewed or not.
In short what would you recommend me to do. Please if you can respond me asap I would appreciate very much. Many thaks. Miguel
Best Answer chosen by miguel arias
miguel ariasmiguel arias
Hallo Danesh
I have sent you my authorization by email. Please read it and act accordingly.
Should I download any of the other remaining products or not?
Many thanks.
enrico rodgerenrico rodger 
avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodger
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
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