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Richard Hess Update has detected running installation (Windows 10)
My AVG 2015 has started giving issues as of 8/23/15 as whenever I ran the Update now button it would come back stating: Update failed, Update has detected running installation. Complete that installation before starting update. From what I have noticed that the windows installer in my current OS (Windows 10 Pro) is currently greyed out and is currently set to manual. This may be an issue in the registry itself but I have yet to figure that part out. Any help on this manner would be appreciated as it is affecting installing/uninstalling other programs as well.
Best Answer chosen by Zbynek (Avast) I just had to go to the Task Manager -> Process tab and delete the "Windows Installer" manually, after that the AVG updated normally, I didn't need to re-install.
Show 38 answers
Best Answer chosen by Richard MarshRichard MarshDid you reasearch along the latest response and find a solution/work-around. Thanks for the guidance
Želimir Rogin JS: Proxy-B [Trj].
Hello
I have Windows 7.
I have AVG Internet Security and AVG Secure VPN.
Pop-ups now appear .
AVG- Threat secured.
We ve safely aborted connection on Noblockweb, biz.because it was infected with JS: Proxy-B [Trj].
More threats may be lucking.
Scan My PC.
See details.
What should I do?
Kind regards,
Želimir
I have Windows 7.
I have AVG Internet Security and AVG Secure VPN.
Pop-ups now appear .
AVG- Threat secured.
We ve safely aborted connection on Noblockweb, biz.because it was infected with JS: Proxy-B [Trj].
More threats may be lucking.
Scan My PC.
See details.
What should I do?
Kind regards,
Želimir
Best Answer chosen by Želimir RoginŽelimir Roginav 16
Best Answer chosen by John PageJohn PageI wish to close my account entirely as my PC is obsolete and will be closed down and not replaced.
Sharon Wright AVG driver Update
I keep getting the message "set user settings to driver failed" after using the Avg driver update. Also, I cannot shut down computer as two pages keep running so I ave to choose the option of :shut down anyway. Any solutions?
Best Answer chosen by Sharon WrightDinesh Krishnan (Avast)Hi Sharon,
We're glad to look into this & help you.
Please let us know when do you receive the provided message. Is it while startup or while working on your computer?
Also, share us the screenshot of it for better clarity.
We're glad to look into this & help you.
Please let us know when do you receive the provided message. Is it while startup or while working on your computer?
Also, share us the screenshot of it for better clarity.
Hans Golstein AVG Internet Security
My subscription for Internet Security was renewed till June 04. 2020, but doesn't work. I get the message that I have no subscription. I received an Email on May 20. with confirmation of the renewal, but without a license number or activating code. The AVG deliverynumber is (order # removed).
Can you help?
Can you help?
Best Answer chosen by Hans GolsteinDinesh Krishnan (Avast)Hi Hans,
We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
We're glad to help you with this.
Upon checking the provided order #, we see that you've an active subscription of AVG Internet Security, valid till 2020.6.4, as you've mentioned.
The program doesn't require an activation code to activate it. You can use your AVG account login credentials to activate. However, you do have a wallet key for your subscription, which can't be shared through this public post. As we're uncertain about the exact message that you receive, would you be so kind to share us the screenshot of it for better clarity?
Lewis Knight Recieved an email about my VPN subscription
Your email to me said my bill would be $109.00 when in the play store it says my subscription is $19.00 a year why the descrapency
Best Answer chosen by Lewis KnightDinesh Krishnan (Avast)Hi Lewis,
We're glad to clarify this for you.
Upon checking your account, we see that Secure VPN awaits renewal at a charge of $109.
As we're uncertain about the subscription which you found in Play Store, would you be so kind to share us the screenshot of it for better clarity?
We're glad to clarify this for you.
Upon checking your account, we see that Secure VPN awaits renewal at a charge of $109.
As we're uncertain about the subscription which you found in Play Store, would you be so kind to share us the screenshot of it for better clarity?
Mel Phair Script Errors
Script error messages keep popping on numerous websites sometimes freezing the site up and computer has to be re-started. I have asked before, but haven't seen a reply of how to get rid of them. Only started to appear in last two weeks.
Best Answer chosen by Mel PhairRanjani Bakthavachalam (Avast)Hello Mel,
We appreciate your efforts.
Please try to take a photo using other devices and attach it here.
We don't think, AVG Tuneup will cause this issue. Have you put your browser into sleep mode using AVG Tuneup?
To determine the exact cause and to assist you further, we have sent you an email with the link to get connected with our technical team.
Please follow that email and you will be able to resolve this issue quickly.
We appreciate your efforts.
Please try to take a photo using other devices and attach it here.
We don't think, AVG Tuneup will cause this issue. Have you put your browser into sleep mode using AVG Tuneup?
To determine the exact cause and to assist you further, we have sent you an email with the link to get connected with our technical team.
Please follow that email and you will be able to resolve this issue quickly.
Jamie Misener AVG Business Edition for Mac
I was just wondering if AVG Business Edition works on Macs as well, as we have Windows PCs mainly, but also two MacBooks that we use. I looked for hours on the website but found no indication that AVG Business Edition works on Mac or not.
Any help would be appreciated.
Any help would be appreciated.
Best Answer chosen by Jamie MisenerDinesh Krishnan (Avast)Hi Jamie,
We're glad to help you with the info.
Unfortunately, AVG Business Edition is unavailable for MAC devices.
If you require any support regarding Business products, you can use this link.
Thank you for your understanding in advance!
We're glad to help you with the info.
Unfortunately, AVG Business Edition is unavailable for MAC devices.
If you require any support regarding Business products, you can use this link.
Thank you for your understanding in advance!
Stephen M AVG tray icon showing red cross, but I'm protected??
I have AVG Free, and used for years with no issues. However, now the tray icon has a red cross through it, but the program states, 'I am protected', and my virus definitions and program are all up to date. How do I get rid of the red cross?
Best Answer chosen by Stephen MDinesh Krishnan (Avast)Hi Stephen,
This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.
This isn't the usual behavior of AVG program.
In this regard, please try repairing the program once & check if it helps.