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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Dennis HilferDennis Hilfer 
Had to nuke my laptop and have now downloaded and reinstalled AVG ZEN..  Need to find the spot to plug in my numbers to activate
Best Answer chosen by Dennis Hilfer
Alan BinchAlan Binch
Dennis, Has your issue been resolved?.
AVG Guru 
John KarberJohn Karber 
When I start my AVG TuneUp, the dashboard just keeps loading:
User-added image
It was working fine, I don't know what's the issue?
Best Answer chosen by John Karber
AvinashAvinash (AVG Technologies) 
Hello,
We regret to hear about the inconvenience caused. We suggest you to run repair installation of your AVG PC Tuneup to check and resolve your issue.
To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG PC Tuneup in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

Please, feel free to let us know if you require any further assistance.
Themba DlaminiThemba Dlamini 
AVG is blocking all my emails, please help
Best Answer chosen by Themba Dlamini
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Themba,

We are sorry to know that AVG protection program is blocking your emails.
We request you to disable AVG Protection temporarily as mentioned in this article: http://avgread.me/1GnMD3N and check whether the issue persists.
Dave FenderDave Fender 
Hi:

I just want to report what appears to be a bug with the latest version of the software that downloaded and installed itself on my machine the other night. I don't see a place to report bugs, so I'm posting here in the hopes that somebody from AVG will see it and forward to the right department.

I've got AVG Free version 1.113.2.50020. I have a Windows 10 Pro machine, version 1511, OS Build 10586.753. I use Mozilla Thunderbird for my email client, version 45.7.1.

Since the new version of AVG installed the other night, Thunderbird freezes and times out after the AVG "Scanning emails" window pops up when trying to download emails. Nothing will download. I tried several other potential solutions to no avail and finally tried disabling the email scanner in the AVG control panel and now everything downloads just fine. Since everything was working fine with the scanner before this latest version, I'm guessing the new version of AVG is the source of the issue.
Best Answer chosen by Dave Fender
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello Dave,
We regret for the inconvenience caused. We are sorry to know that you are unable to download files from your email. Please try to repair AVG Protection once and check if the issue persists. Please use this article to get the instructions to repair AVG https://support.avg.com/SupportArticleView?l=en&urlName=How-to-repair-AVG .
Thank you.
Cedric WardCedric Ward 
Using 'Maintenance' for the first time.
It just stays on 'scanning'
When does it finally conclude?
How long should it take and does it advance through the next levels displayed on the Maintenance Page?
Best Answer chosen by Cedric Ward
KishoreKishore (AVG Technologies) 
Hello Cedric,
We regret for the inconvenience caused. Please let us know the exact part of the maintenance which states the scanning is in progress for a while?
Thank you.
Hamdy ShalabyHamdy Shalaby 
Hello, everyone. I scanned my computer by AVG Internet Security unlimited. it gave me no infected files. and, it's okay you are safe. after that i used ClamAV to scan gave me this

C:\ProgramData\Oracle\Java\installcache_x64\baseimagefam8: Php.Exploit.CVE_2015_2331-1 FOUND
i want to know that is wrong in this file. i scanned it via https://www.virustotal.com the file is safe. i upload the file for you to analyze the file.

http://www.mediafire.com/file/4e18nwv7ke4nf29/baseimagefam8.infected
Best Answer chosen by Hamdy Shalaby
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Hamdy,

We understand your conern.
Please be informed that the virus defnitions for each security providing company differs.
For example: The particular file might be considered as a threat by AVG whereas the same file will be considered as less harmful or not a threat at all by other antivirus company.
In your case, the oracle application file seems to be found as a threat when you searched it on virustotal.
Since you have already scanned using AVG then we recommend you to ignore this.
Thank you for uploading the file on mediafire, we request you to upload the file to us using this link: http://www.avg.com/submit-sample  for further analysis.
Please feel free to contact us if you need any assistance.
Ivana KovacIvana Kovac 
Dear Avg Team, 
please delete my Avg Account. 
 
Best Answer chosen by Ivana Kovac
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Ivana,
We understand that you would like to delete AVG my account under this email ivanakovac79@gmail.com. We have escalated your case to our concern team, they will delete your My account and you will receive the confirmation email soon.
Thank you.
Saieda AshrafiSaieda Ashrafi 
After Windows 7 setup when I tried to reinstall AVG Internet Security it showed "Unexpected error".The error code:0xc00702e4. Now please tell me how to reinstall it.
Best Answer chosen by Saieda Ashrafi
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Saleda,
We are sorry to know that you got error while reinstalling AVG Internet Security. This issue can happen if you have old traces of AVG still present in your computer. We suggest you to remove the same using the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe.
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
Once this process gets complete, you can install the latest version of AVG Internet Security from this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe.
Thank you
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

David LiuDavid Liu 
I run AVG Tuneup 2017 on almost all features and then I try to create a  new restore point but the system restore page are grey out with a pop up window "System Restore Error Code: 0x81000203" and ask me to re-try it. I have tried to open "system restore" page but this error pop window is still there and all buttons on system restore page are grey out so that I can not create a new restore point and I can not open System Restore page to restore "Windows 10" to a previous restore point.

I find Microsoft.com user support group, it posting to answer this problem is turn off system restore and set it to "not configuration" but system restore is grey out and I can not find "not configuration" ?
 
Best Answer chosen by David Liu
Alan BinchAlan Binch
David, Quote 'I run AVG Tuneup 2017'.. Have a look @ this AVG article (http://avgclick.me/RevertPCTchanges).
AVG Guru
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