Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
vince sodinivince sodini 


the last few major AVG updates have been a pain, the new fetures in the firewall or lack there of is garbage and horrable, 

it blocks all my local traffic between systems, im haveing issues keeping shared drives active, 

it wants to keep blocking my NAS drive and server shared folders/maped folders 

its blocking my printer now as well, 

its also still blocking a few of our systems that use CNC equipment, and keeps altering the connection or just blocking it , 

i only have about 20 systems on this network 


this is utter bullshit, 


ive gone through all the settings on all the systems,  what i get to work for the mapped drives is , 

i turn off the firewall,  make the mapped folders, then i go to exceptions on the main Paige, then i exclude the newly created shares,    then i turn the firewall back on , and they stay, even after restart, 

but my printer and other CNC connections do not, 

also i get blocked just dialing my server , 


ive sold AVG products retail for almost 5 years,  i am verry verry familiar with the products, 

i would just turn the stupid fucker off, but now it makes everythign red and the employees get nervous and click fix it becasue they cant leave well enough alone or better yet when the program update goes through it bumps the settigns and halters production

, and my shit screws up between 20 god dam systems every day, 

my employeer has already told me to look for other software, im looking in to avast now, becasue it is now AVG's parent company,    

is this why the new versions suck ? are they just running it into the ground? 

what was wrond withthe old setup for the firewall, and why can i not just turn that feture off all togeather without seeing red flags and getting email notifications? 


this is a bullshit ass closed loop   and im starting to feel AVG can no longer meet our needs, i cant even tally the number of nam hours this has caused me recently since the update, 

and AVG is startign to become a diminishing return for us, and is no longer "cost effective" if its halting production,   when things use to just work, and the settings use to be there that now are not apparent at all, and what does resembel it ,  doesnt work apparently 


now im done with the rant, 


what can i do in the new firewall, to allow my printer to stay connected, and my other network attached devices, ? 

if this cant be done reasonably , considering there was no other main changes other that, simple driver updates, ie printer,    if not then im shit canning AVG all together, and requesting a refund on my multi licence subscription , 

there is no need for this kind of software behavior, unless you want to loose customers  


Best Answer chosen by vince sodini
Akash ChandaAkash Chanda (Avast)
I sincerely apologize for the difficulties you are currently experiencing.
I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.

Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.
Syafiq Danial Bin ZulkifliSyafiq Danial Bin Zulkifli 
Hi i was wondering whether anyone has the same issues as me with regards to remote desktop access. When firewall is up i am unable to do remote access but all the settings for remote access is enabled. The logs keep showing that the rule indicates to block access but i cannot find the setting to change that
Best Answer chosen by Syafiq Danial Bin Zulkifli
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Syafiq,

We're glad to look into this & help you.
As we're uncertain about the settings that you've already configured, we're mentioning the required settings to be modified. 
If they're not already configured, please do modify & let us know if it helps.
Open AVG Internet Security - Menu - Settings - Full protection - Enhanced firewall - Enable 'Internet connection sharing mode'.
Later enable 1st 2 options : File & printer sharing, remote desktop connections in System rules. 
If the above mentioned settings are already configured, please share us the screenshot of the rule that indicates regarding the block. 
J EaglesJ Eagles 
Last Thursday, 19th March 2015 my printer worked fine. On Friday, when I tried to print something the printer took the paper then – nothing. I then spent the rest of Friday and Saturday trying to resolve the problem, uninstalling and reinstalling the printer driver and software and various other trouble shooting tactics until eventually, quite by chance, I sent something to the printer when my AVG virus checker was temporarily disabled and it worked. When my AVG virus checker was again enabled the printer did not work so a recent update of AVG must be causing my printer problems.  I have now discovered the same complaint reported several times on this Forum so I am adding my problem. I hope AVG will rectify this problem with haste. I cannot keep turning the virus checker off to enable printing.  I am using Windows 8.1.  I am not using the AVG Firewall. Is this issue being addressed?
Best Answer chosen by Zbynek (Avast) 
JanJan (Avast) 
Hi all,

We are really sorry to hear this is happening on your systems. We have prepared the hotfix which will be released as an update soon.

However you can follow below mentioned steps to fix it now.

1. Disable the AVG Self Protection (AVG -> F8 -> AVG Self Protection -> uncheck "Enable AVG Self Protection" -> OK)
2. Navigate to C:\Windows\System32\Drivers
- Show hidden files and folders if you can't se this folder http://avgclick.me/DisplayHidden
3. Replace the relevant driver on the system
- 32bit (avgwfpx.sys) -
- 64bit (avgwfpa.sys) -
4. Restart your computer and try it.

Let me know how it goes.
Paulk AllisonPaulk Allison 
I've received 3 notifications this afternoon saying a new device has joined my network. Is this a problem?
Best Answer chosen by Paulk Allison
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Paulk,

We will check and help you to clarify it. Could you please share the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot) notification which you received? 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.

Thanks in advance.

Rickey BeckerRickey Becker 
Suddenly I can not access the internet. The Application shows out of date and I can not update that or the Virus definition. I have tried for an hour. all I get is the Rotating circle fore both, and then after a while it says something went wrong, please try again. It shows I am connected to my network with a Internet connection and an Unidentified network with internet connection. My VPN is connected but will not obtain a IP Address. My other Laptop works fine with all the same settings on AVG. Does anyone know what the problem could be?
Best Answer chosen by Rickey Becker
Midhun AloorMidhun Aloor (AVG)

Hi Rickey,

We regret the inconvenience caused.
Initially, we request you to repair your AVG Internet Security as mentioned in this article & check if you're still unable to update your AVG Virus definitions & the program itself.
Secondly, try changing the location/server of your AVG secure VPN (preferably to one of the P2P or streaming servers) & check if the issue still persists.
Keep us updated.

Jackie HollandJackie Holland 
Please help! I've had a threat secured message that keeps popping up on my screen every minute. I've run a scan several times. I've contacted the website concerned and they know there is a problem but I don't understand why I keep getting the message.

Best Answer chosen by Jackie Holland
AvinashAvinash (AVG) 
Hello Jackie and Liz. 
I would request you to remove any unwanted extensions on your browsers, reset them and check if that resolves the issue. 
Peterr WilsonPeterr Wilson 
Not sure what is meant by a new post but here is what I posted yesterday with the reply.

Peterr Wilson
I have the same issue as Anthony.  So far after much searching I have no leads on how to proceed.

I get :"Installation Error
AVG Antivirus is already installed, please uninstall the previous version first.

I can not detect any evidence of a previous version.

Any help would be greatly appreciated.

and reply from: Sarath Priyan (Avast)
Hi Peterr,

We will be glad to help with your concern.

However to check your subscription details, we request you to create a new post and we'll certainly assist you further.

I did have a subscription.  It did expire.  Using the removal tool I removed it.  I thought I would like to reinstall AVG free and once working would get a subscription again.  Now for weeks I have been trying but sill no luck.

cheers Peterr
Best Answer chosen by Peterr Wilson
Balasubramanian SBalasubramanian S (AVG) 
Hello Peterr,

Thank you for creating your own post.
We have sent an email with the steps on how to resolve the error appearing for AVG antivirus free installation on Mac.
Keep us informed about the status.
Ginny NagleGinny Nagle 
Can I delete Windows Cache Files without losing my saved browser bookmarks and passwords? Thank you!
Best Answer chosen by Ginny Nagle
Midhun AloorMidhun Aloor (AVG)

Hi Ginny,

We're glad to look into this & help you.
Firstly, could you let us know if you're referring to the maintenance scan of your AVG TuneUp?
Also, by Windows Cache Files, are you referring to the temp files in your computer?
Awaiting your response.

Bob McGaughyBob McGaughy 
Kepp getting a URL:Techscam message on BiPetro.com this is a website I have used for years and is essential to me.  Is this a false positive?
Best Answer chosen by Bob McGaughy
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Bob,

We're glad to look into this & help you. 
If you receive any threat notification from AVG, please click on 'See details' in it & then share us the screenshot of it for better clarity.
Elizbeth NeillyElizbeth Neilly 
How do I get AVG to stop taking annual payments from my account? For four years they have billed my account via an e-mail address I cancellled more than four years ago, The security originally purchased was for computers I no longer have in my possession. I have tried many, many times each year to get this subscription cancelled both by using customer support on line (which was useless on every occasion) and by cancelling my PayPal account (they have taken the money frsom my account each year on behalf of AVG,, but it would seem that AVG nor PayPal bother to query why the licences have not been activated . Pay Pal said it was a problem that I needed to sort out with AVG and AVG support say NOTHING!!  We are now coming up to the beginning of September and I need to be assured that I will  NOT find a further £49.99 is taken from my account on or about the 24th September.  I DO NOT HAVE THE OLD E-MAIL ADDRESS which was used when I took out the security with AVG.   PLEASE WILL SOMEBODY HAVE THE DECENCY TO STOP TAKING ANY MORE MONEY FROM MY BANK  ACCOUNT. I SUPPOSE IT IS TOO MUCH TO EXPECT THEY WILL DO THE DECENT THING AND REPAY ME FOR THE ALMOST £200 they have taken from me.

Best Answer chosen by Elizbeth Neilly
Nisha SivakumarNisha Sivakumar (AVG)
Hello Elizbeth.

We're sorry for any inconvenience caused.
We acknowledge your refund request. You were charged because of the auto-renewal.
Our system did send a prior email notification about this process and the charge that is going to be taken.
In your case, the reminder email has sent to you on 08/07/2021.

It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address regarding your refund request. Please check for the email and revert to us.
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!