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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Scott WeberScott Weber 
I have tried to scheudle a weekly scan, but after the date and time of the scheuled scan passes, AVG continues to state "Last Computer Scan:  Never"

Any idea why it will not work?
Best Answer chosen by Scott Weber
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.
vince sodinivince sodini 

yelp jk

i've been having

js:lockyDownloader TRJ

pop up the last few days, says its moved to quarantine, but when the scan is done nothing is found, i get the end prompt to get avg tune up - (not fond of personally) and there is nothing in the quarantine,

i have avg zen, with internet security, on 5 systems locally , 

3 of 5 systems with outlook installed received the errors, 

ive ran the deep virus scan on my system, and deleted a list of items, 

but still get the pop up , 

the other systems found nothing on deep scan, 

all win 10, all current windows updates, and current avg program and virus definition updates installed,


currently running Vir removal,    is there anything i can do AVG side?

would it be recommended to do a avg scan in win 10 safe mode? in this situation ?


any info on this bug , its pockets and removal would be much appreciated :)  please and thank you

*(making external back ups now ) 




Best Answer chosen by vince sodini
Peter SawPeter Saw
Seems that it's not fixed as I was told yesterday.
Happend again today random pop up js:lockyDownloader
Been back to tech support
AVG have had files from my machine to help them find what the problem is.
I'm told it's been escalated to their second level.for investigation.
They are aware that it's not an isolated event from one persons machine.
frederik christensenfrederik christensen 
am i the only one having a problem with my subscription. the problem is that even tho i have one, it wont be activated when i log in 
Best Answer chosen by frederik christensen
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Frederik,

I am sorry to hear this.
Actually you have to first log out from the AVG my account from the program interface.
Please open AVG interface and click on "Menu-->About-->Subscription"
You will have option as "Log out account", please click on it.
Once logged out you will get option as to "enter license number"
Please click on it and enter the license number that you have purchased for AVG Internet Security.
Jan van PuttenJan van Putten 
When AVG tells me 18.06 : looks good, no threads found (translated from Dutch) it also mentions Last computerscan 24 days ago. Virus definition one day ago, so there is some calender????
In the old lay out it was clear where to find the latest report of the scan by date, and number of items scanned. Now you name the scan @Avgscan-Scheduled-scan, but where to find the report?

AVG does not make me happy (after years of paid version). AVG.nl says: Ah you bought it .com, we are only the sellers and cannot use .com data. Complicated when ordering and late to find out.
Tune up also new layout. AVG Driver update I removed, (it had stopped functioning) and  because it was blocked by Malwarebytes as PUP.
Looking forward to your reply, thanks, regards Jan van Putten
Best Answer chosen by Jan van Putten
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Jan,

I can understand your concern. The latest interface of AVG is modified to make the program more simpler and easier to use.

Scan Report files are saved in one of the following locations in the latest version of AVG:

Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista: C:\ProgramData\AVG\Antivirus\report
Windows XP: C:\Documents and Settings\All Users\Application Data\AVG\Antivirus\report
Hi, I use the paid version of AVG. My AVG automatically upgraded to AVG 2017 last week and since then it is blocking all access to to the internet - including access to the AVG website. Inorder to access the internet I have to disable AVG.

This is totally unacceptable - why am I paying for something that I cannot use.

I also cannot acces online help. There is no longer a chat session availble.

Please!! can someone help? If not I will have to look at other antivirus installations. I have been using AVG (paid) for some time. So this is all very distressing.
Best Answer chosen by MARION HARRISON
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Marion,
We are sorry to hear that the issue persists. Please try to restart the computer in safe mode with networking and check if you are able to access your computer from safe mode. Please click on this link(http://avgclick.me/rebootintosafemode) for the steps to restart the computer in safe mode with networking.
Thank you
Andrew LawsonAndrew Lawson 
I have been reasonably happy with my Avg Ultimate but now i seem to have some problems.
To start with, my location is in China, this could also enhance the problems. I am unable to log in to My Account.because after pushing the log in key, I am instructed to check the box- there is no box to check-maybe this is a China problem!! 
Until recently I have been able to access Facebook & Youtube but now I am being stopped and one of the error messages attributed it to AVG. I am able to access them on other devices & computers. The latter problems have happened after the change in format of AVG.
Any assistance would be appreciated.
Best Answer chosen by Andrew Lawson
Alok KumarAlok Kumar (AVG Technologies)
Hello Andrew,
I request you to disable HTTPS scan (please open AVG > menu > settings > components > online shield > customized settings > uncheck the box HTTPS scan), check if the issue still persist, please let us know the issues ( blocking websites and AVG MyAccount login) does not happen on other devices connected in the same network. Also try to connect with a different network and check is the issue still persist. We look forward for your reply.
Best regards,
Best Answer chosen by Petr Jezek (AVG Technologies)
Alan BinchAlan Binch
Consuelo, It would appear that this is not possible. Have a look @ this link (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=241555#post_241555) from the now old 'read only' forum.
Aaraiz HarisAaraiz Haris 
Help me all my data is lost! I just optimised my PC windows 7 through avg PC tune up and all Microsoft word and excel files disappeared. I tried to recover them but was unable to. Can you please help, my data was very important.
Best Answer chosen by Aaraiz Haris
AravindhAravindh (AVG Technologies) 
Hello Aaraiz,
We are really sorry for the inconvenience caused. We can understand that you are facing the issue after optimization of AVG PC Tune up. To restore your files please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp  to get to know how to recover files from PC Tune up rescue center. If the issue persist please let us know we are here to help you.
Adam GravesAdam Graves 

Well, last day or so I've been getting an error that AVG's UI won't load ('The UI is having a bad day'. Hilarious... Crappy jokes about it not functioning are just what I want to hear when I need to access the UI and can't). Multiple restarts have not helped. Kinda need to add an exception for a known safe product (AVG is known to require an exception), and not liking that my anti-virus is not functional enough for me to do so. Any solutions that are quicker than finding a new anti-virus provider?

Running on 64-bit 8.1

My apologies if I seem a bit grumpy, I need to have access to the previously mentioned program, and this is not acceptable. It's currently functioning as malware.

Best Answer chosen by Adam Graves
AvinashAvinash (AVG Technologies) 
Hello Adam,
I am sorry to hear about the inconvenience caused. I would suggest you to run repair installation of AVG to fix the UI issue. To repair your AVG please follow these instructions:
Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Protection in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.



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