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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Nick SmithNick Smith 
i see a red notice saying i am unprotected, yet i cannot access the AVG program for a scan
Best Answer chosen by Nick Smith
Sreenu YadavalliSreenu Yadavalli (AVG)
Hi Nick,

We apologize for the inconvenience caused to you.
We will check and help you with this issue.
Did you try to repair your AVG Internet Security program and then check if it helps?

You can repair your AVG Internet Security with the following steps:
1. Press your window key and R key together and then type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG Internet Security and click "Uninstall".
5. Now select repair and continue. 
6. Restart your PC.
Please try the above steps and let us know the status of the issue.
If the issue persists, then feel free to write back to this post.
Thank you.

sean salisburysean salisbury 
so like i just got a desktop and when i play video-games <of any kind> avg ramps up on my cpu. the heaviest hit would be around 24 to 40 percent along with a few more programs clogging up my cpu, its making games i should run easily like ark just tank in performance and even forcing me to thermal throttle not helping the situation, like what the heck?
Best Answer chosen by sean salisbury
Balasubramanian SBalasubramanian S (Avast) 
Hi Sean,

We can investigate and sort this out.
Open AVG Internet Security program window.
Click on "Menu->About' and check whether it displays 20.5 version.
If not, refer this article and perform the update to check whether you get 20.5 version.
If the issue persist, perform repair of AVG Internet Security as mentioned in this article.
Keep monitoring the status of CPU usage along when you play a game.
Keep us posted.
Kim ParkKim Park 
4 days ago dri avg technologies received a payment message I don't want it, so can you give me a refund?
Best Answer chosen by Kim Park
Hari ShankarHari Shankar (AVG)
Kim, we have already sent you an email yesterday and again resent the email now. You can find our email easily by searching the case number 15732545 in your inbox/spam folders.
Please check for the email and revert to us.
Thanks for your understanding.
Corinne KopfCorinne Kopf 
Paypal informed me that they failed an attempt to charge an automatic payment  for Driver Restore which I cancelled a couple of years ago.. I do not have that product so why are attempts still being made to charge me? Can you please correct this?
Best Answer chosen by Corinne Kopf
Midhun AloorMidhun Aloor (AVG)

Thank you for writing back to us, Corinne.

We'll certainly check & help you with the cancellation.
As we couldn't locate an active AVG Driver Updater subscription under the email address you've used to contact us here, we've sent you an email requesting further details.
Please check your inbox/spam folders to find the email and use it to get back to us.

Sultan AlaskarSultan Alaskar 
Im asking because I prefer to buy from my favorite resellers, and some of them have a previous year listed in the title such as a "AVG Internet Security 2019". Im not sure whether they mean it will NOT work on any newer year version, or if they just forgot to update the title/page like some websites do with the copyright footer.

I just need a simple yes or no, please. Im not here for another sales pitch because just got in touch with sales support and all I got from them is "it's best to buy directly from AVG" because "buying it from other sources won't get you support from AVG". Why would I care about that? He kept dodging my questions and steering away from answering me directly then repeating that same phrase over and over. I asked if he was a bot, but he said no (which makes it even worse). Hopefully I don't get the same treatment here too.
Best Answer chosen by Sultan Alaskar
Veeramani SivakumarVeeramani Sivakumar (AVG)
Hello Sultan, 

We are really sorry for the inconvenience caused. We are glad to clarify your request. If you purchase AVG product from reseller, you can activate it on latest version. 

If the user purchase AVG product from AVG site directly, the subscription details will reflect under MyAccount. If user purchase it from reseller, it will not show under MyAccount.

If you have any clarification, please do let us know. Thank you. 
Aladdinno YTAladdinno YT 
when i press the "Need Help on not AVG technology? we can fix that too!" button it brings me to the 404 not found page, i don't know if it is normal for it to happen.

(issue in the replies of one of my asked questions)
Best Answer chosen by Aladdinno YT
Midhun AloorMidhun Aloor (AVG)

Hi Aladdinno,

We're sorry to hear that.
If you wish to contact our customer care, please visit this link for contact options.
Also, we're more than glad to assist you over this community post.
Let us know if you need further assistance.

Ptolemy HensonPtolemy Henson 
I see no problem with my computer and ran a virus scan without finding anything, I just want to know what this is and why it just suddenly showed up on Google in the past few days. I haven't installed any additional software near the time this issue started up.

The alert ID is "3da7f3c4afd8/211203.1910-0500" and the URL is a js file on "internshes.com". It says that the connection was infected with "URL:Blacklist" and that the connection was aborted. It seems weird that this only happens for Google and it happens every time.
Best Answer chosen by Ptolemy Henson
Hari ShankarHari Shankar (AVG)
Thank you for sharing the screenshot, Ptolemy.
I request you to reset the Chrome browser and let us know the status.
Resetting Chrome Browser 
Keep us posted.
Blake BigelowBlake Bigelow 
How far back does the scan history show on a Mac Free version? Is there a file that stores the history I can see?
Best Answer chosen by Blake Bigelow
Jovana PetkovicJovana Petkovic (Avast)

Hello, again Blake,

Our specialists got back to me and confirmed the following:

1. The scan history records are stored, and saved in the following directories:

/Library/Application Support/AVGAntivirus/config/service-data/scheduled-scans/
/Library/Application Support/AVGAntivirus/config/service-data/scan-reports/

However, these files are encrypted. 

2. The records are kept until the application is reinstalled

Once you reinstall the app, it starts collecting the history from the beginning.

I hope this clarifies and helps, let us know if you need any further help!

All the best! Jovana.

Keith WilliamsKeith Williams 
I have an issue with AVG antivirus on my computer.
The action Centre says I have 2 important updates, but they will not update; Update Failed General Issue.
As for the main information box the Computer and nnow Internet circles are red saying not covered.
I looked at the online support and using AVG Remover removed and then reinstalled AVG.
The issue remains but abd it now says it has expired, but it does not expire until June 2017. For both it says update required but when I try to update I get the same message.
I am unable to contact AVG by telephone and have circled the website so many times trying to fined online help. On one occasion I was offered the opportunity to chat, but once clicked to be told chat is not available. I even created an account hoping I would find a route for direct support, but nothing. Up to now, I have spent 3 hours trying to find an answer. Each link to reach Customer Support leads to the same page, and a telephone number which then leads nowhere other than back into the loop.

This is the second time. 6 months ago I was told my licence had expired totally. Technical support removed AVG and installed it again.

I am finding the support offered by AVG appalling.


Best Answer chosen by Keith Williams
Keith WilliamsKeith Williams
From your suggestions: I am unable to enter safe mode, On start-up and retart it does not give me the opportunity to press f8. There is another issue in that I am the only one using the computer and my user account is also the adimistrator, but when I try to delete a temp fil it says I do not have administrator rights. All of this was set-up by PC World.
Be StillBe Still 
I tried the "Support Chat" first, but got nothing but a spinning dot wheel.

When I try to create or edit firewall rules, under the actions of " Action, Protocol, Direction, etc" I get a black bar when the pop-down arrow is clicked instead of the appropriate choice for the rule setting. This seems to be new since the last software update.

Anyone know why this might be happening, or experiencing it for themselves?
Best Answer chosen by Be Still
Midhun AloorMidhun Aloor (AVG)

Thank you for sharing the screenshot, Brent.

Please accept our sincere apologies for the inconvenience this has caused you.
We've reported this issue to our developers and they're currently working on a fix, which should be delivered (as an automatic update patch) by the end of this week.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!

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