AVG Support Community | User Forum for All AVG products

Home Support

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Corey HabbasCorey Habbas 
Just today I began getting AVG aborting connections after being detected by Web Shield when I attempt to start Attack Boxes or Target Machines on TryHackme.  This is the first time that this has happened in the more than 1 month that I have been on tryhackme.com cyber range.

It's coming up as
Process:  C:\Program Files\Google\Chrome\Application\chrome.exe

I have deleted my chrome cache and I have also entered this url in Virus Total and it comes up clean.  

Is this a problem/error with the threat definitions / dictionary of AVG?  What is the best way to resolve?

Best Answer chosen by Corey Habbas
Dinesh KrishnanDinesh Krishnan (AVG)
Thank you for providing us the info, Corey.
Sometimes, this might be a false detection. In this regard, we'd suggest you to submit a false positive request by visiting this link
Once you submit a request, a group of analysts will review the site & whitelist it, if it is found to be safe or goes through the clean notes of AVG.
Thank you for your understanding in advance!
Ray LaskaRay Laska 
Keep getting this AVG alert several times a day on my desktop computer Win 10.
Best Answer chosen by Ray Laska
Alok KumarAlok Kumar (Avast)
Hello Ray,
I could not see the provided screenshot. Could you share the screenshot again here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
jcak horrorjcak horror 

To be on vpn   Negatively affects the software   avg tuneup

Best Answer chosen by jcak horror
Midhun AloorMidhun Aloor (AVG)

Thank you for writing back to us.

We'd like to inform you that using the AVG Secure VPN will not cause any conflict with any operations performed by AVG TuneUp.
Could you let us know how you narrowed it down that the AVG Secure VPN is causing a conflict with AVG TuneUp?
Awaiting your response.

Laszlo BotkaLaszlo Botka 
I have this error in my Full system scan.txt, Monday Deep Scan.txt and Thursday Deep Scan.txt,
from 2019 until now, for these two files:

C:\Users\xxxxx\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\LocalLow\Microsoft\CryptnetUrlCache\MetaData\6BADA8974A10C4BD62CC921D13E43B18_D9817BD5013875AD517DA73475345203 [E] File is offline - it is currently not available. (42006)
The file date is 2019. 02. 26., attribute is system

C:\Users\xxxxx\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache\LocalLow\Microsoft\CryptnetUrlCache\Content\6BADA8974A10C4BD62CC921D13E43B18_D9817BD5013875AD517DA73475345203 [E] File is offline - it is currently not available. (42006)
The file date is 2019. 04. 12., attribute is system

I may remove them if there is no other solution, to avoid these error.

Using Microsoft Windows 10 Home x64, version 20H2 OS Build 19042.906
AVG Antivirus Free ver.21.2.3170-build 21.2.6096.648

Best Answer chosen by Laszlo Botka
Nisha SivakumarNisha Sivakumar (AVG)
Hello Laszlo,

We're here to help.
Please check whether the file is available under the given path.
We're looking forward to hearing from you.
Fred CoyneFred Coyne 
I have several subscriptions, all with different expiry dates. I would like to subscribe to the total coverage app. but feel that I should be able to have the cost reduced to acknowledge all the existing subscriptions. What is the cost of a subscription which covers ALL of the risks?  I am in the UK.
Best Answer chosen by Fred Coyne
Nisha SivakumarNisha Sivakumar (AVG)
Hello Fred,

We'd be glad to assist you. 
I request you click on the link below to reach our AVG billing team via live chat or call support to help you with this.
Thank you in advance.
Daniel G.Daniel G. 

when I use the cleaner once its finished I can see hidden cache, apks, etc, but visible cache is not showing at all. 

Anyone knows the reason why?

Thanks a lot
Best Answer chosen by Daniel G.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Daniel,

We understand your concern.

We have a separate team for the Mobile products.

Please follow the below steps to contact our Mobile team:

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .

Select the option as "YES" and the operating system as "ANDROID"

Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team

Thank you.
Rob CasRob Cas 
Hi all,

I am having some issues to connect to my work VPN - Citrix Gateway VPN - while using AVG. . I have allowed my VPN in the option 'Blocked & Allowed apps' but nothing has changed and I am not be able to find other options to fix my issue. Could you please help me with this?

Thank you in advance,
Best Answer chosen by Rob Cas
Dinesh KrishnanDinesh Krishnan (AVG)
Appreciate your efforts in identify the component, Rob.
We can try adding an application rule for the VPN, as mentioned in this article to check if it helps.
Also, ensure that the newly created packet rule is moved to the top of the list.
Martha FieneMartha Fiene 
I have been using AVG for years. I don't understand why AVG didn't take care of the Subway Blaze problem. I just spent $119.99 for my year renewal. 

I had to install Malwarebytes to take care of Subway Blaze. 

Do you have a reason for not researching and taking care of this? I am seriously considering cancelling my long time subscription to AVG.
Best Answer chosen by Martha Fiene
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Martha,

We're glad to look into this & help you.
Please clarify whether Subway Blaze is a game & the exact issue that you've experienced with it or what Malwarebytes has fixed.
If possible, include screenshots (https://tinyurl.com/yy4j568p) of issue for better clarity. 
Bruce GilbertBruce Gilbert 
I remember a setting somewhere in the AVG suite of products that controlled pinning folders in File Explorer.  I feel like I may have clicked a setting somewhere that I didn't understand because now, every few days, all of my recently used and pinned folders disappear and I have to start all over again.  I have come to really depend on the ability to pin folders and see recently visited file folders in File Explorer.  It's a real time saver when navigating your files.

Can anyone tell me which AVG Product has the setting that clears pinned folders in Windows 10 File Explorer?  I'm using AVG Ultimate with Internet Security for Windows, AVG Secure VPN for Windows, AVG AntiTrack for Windows, and AVG TuneUp for Windows.
Best Answer chosen by Bruce Gilbert
Dinesh KrishnanDinesh Krishnan (AVG)
Hi Bruce,

We're glad to help you with the info.
There is a possibility for AVG TuneUp to remove the quick access shortcuts while removing system junk Program temp files.
Our developers are already aware of this & working on it to fix it at the earliest.
Meanwhile, we request you to not clear folder untill it is fixed.
To skip the specific folder : Open TuneUp - Free Up space - System Junk - Program temp files - Uncheck 'Jump list temp files' to ignore. 
Note : Please ensure that it is skipped in subsequent scans & then fix the detected issues.
Дмитрий ХлопонинДмитрий Хлопонин 
не могу войти в учетную запись (не помню пароль)? Подписка автоматически продлевается. Как ее (подписку) остановить.
Best Answer chosen by Дмитрий Хлопонин
Bharath RogerBharath Roger (AVG)
Hi Дмитрий,

AVG support via social media is available only in English. You can use translator (https://translate.google.com/) to review this message.
We see that you have already contacted our concern team regarding this query. They have replied to your query via email.
Please check your inbox/spam and revert back to that email for further queries. You can use translator to review the email message.
Ask a question