Very much as the topic says - on a Windows Vista x64 computer, I find myself unable to uninstall the above 2 products; trying to uninstall them from Control Panel, I get a message asking for confirmation, and once it is given, nothing seems to happen; using the recommended tools, AVG Remover doesn't seem to detect AV Free at all, and asks for a restart for TuneUp, after which it is still there, and nothing more happens; AVG Clear simply hangs, I have left it on for a few hours without any change.
Could someone possibly suggest a further course of action?
I understand the inconvenience. I request you to run (AVG Clear tool) by booting your PC into (safe mode). Run (AVG removal tool) and if no AVG program found, click on "Run Anyway" to proceed with the removal. You can delete AVG web tuneup folder from C:\ drive-->Program Data and Program Files folders. If it still shows, web tuneup in control panel, right click on it select uninstall, if it shows error as cannot be removed, click Ok and it will get removed from the list.
So many "Threat secured" windows pop up, crash my Chrome, stop whatever I'm doing, but when I run a scan, AVG finds nothing. What do I do? Help, it's impossible for me to use my laptop like this and it's already been a day of torture. The only new thing I've installed was an AVG update.
Matea, Thank you for providing screenshot. I see that the threat detection path is under Google chrome application file. Hence please try to reset your Google chrome browser by going to Google chrome->Settings->type "Reset" in search box. Then locate "Reset settings"option, click it and confirm it by clicking on "Reset" button. Please note that resetting the "browser will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and saved passwords will not be cleared. Then update your AVG program once and check the status.
I have a Ashampoo Burning Studio on my system. Whenever I open the program I get a security alert. If I press Yes on that alert window, the alert windows disappears and comes back in a few seconds. Only way to open the Ashampoo program is when I press No on the alert window. Is there a way to resolve this issue?
Saad, I suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu>Settings>Components>Firewall>Customize>Network profile.
Also, please Enable all the System Rules under Menu>Settings>Components>Firewall>Customize>Policies.
Hi I have just received my invoice for my annual AVG licence renewal and have paid. I have tried cutting and pasting my new licence number into the reactivate menu. Although it says it is a valid licence number it does not do anything with it. My current licence is due to expire on the 24th December is this why I cant reactivate yet? many thank Steve
Stephen, I understand the situation and appreciate your efforts. I've sent you an email to connect to our Remote Expert Technician to help you with the activation of the AVG Anti-Virus on your computer. Please check your Inbox and connect to our Remote Team.
Hello, Peter. I apologize for any inconvenience this may have caused to you. Please click on 'More details' on the threat detection pop up from AVG and provide us the screenshot ( http://avgclick.me/getscreenshot ) of it to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also let us know if it is a paid version or free version of AVG that you are using. Please check for unwanted extensions on Chrome and remove them. Right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “C:\Program Files\Mozilla Firefox\firefox.exe” for Chrome. Please check and remove if any other text is added to this path.
Peter, I request you to open AVG Internet Security as in the screenshots. You will find a home button on the top left corner of the AVG Internet Security Window. Please click on that home button, an AVG Zen/dashboard will be appear, look for the AVG Secure VPN, if it's not installed, you can click on that AVG Secure VPN button > click try for 30 days and also look for your email address on the top right corner of the AVG Dashboard, if not there then please click connect/connected button > login to an existing network and enter your AVG MyAccount credential. Best regards, Alok.
Hi All, I recently had to have Windows 7 re-loaded on to my PC (64 bit replaced 32 bit) & subsequently also had to re-load AVG . Now I am unable to play music from my PC (in the past this was from iTunes, which I have also had to re-load). I have checked my settings in both Windows & AVG firewalls, but still cannot get it to work. Anyone out there have a solution? Thanks in anticipation.
Hello, Bob. Thank you for reaching us with your concerns. May I know if the issue is resolved when AVG protection is disabled? Right click on AVG system tray icon and toggle the On/Off slider to disable AVG protection.
Mark, We would like to take this as your valuable feedback and pass it up to our developers. However, you can disable campaign pop ups completely as you are using a paid version of AVG. Please provide a screenshot ( http://avgclick.me/getscreenshot ) of the AVG interface you are looking at to assist you further. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have for a few years been running AVG antivirus free version and with recent updates it is now Internet security. With a recent update it blocked my home network so I could not transfer data from one PC to the other. I cured the problem by turning off the Enhanced Firewall. Is there any way I can either uninstall Internet Security leaving just the Antivirus or can I uninstall the whole thing then reinstall Antivirus on it's own. Or is there another method that I can use?
Hello, I regret for the inconvenience this may have caused to you. Please check if AVG firewall is configured with below recommended settings or not.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private. Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".
Make sure the above settings are applied and let us know if the issue persist.
Hello Jonas, Please have a look at the following link http://www.avg.com/us-en/avg-pctuneup . AVG PC tune up program having extra features which will enhance your battery life as well. Please feel free to contact us for any further assistance. Thank you.