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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Jan SchutteJan Schutte 
Installing AVG Free at Win Vista stops at 97%. Time out: 0xA0010004.
I have removed AVG with AVG Remover. Thereafter AVG ResetAccess as described on topic febr. 21 2017.No result. AVG-main screen: protection disabled; web and mail not protected.
After using AVG Remover many files remains in the AVG-directories.
Best Answer chosen by Jan Schutte
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Thank you for providing screenshot. We have sent an email to collect diagnostic information regarding the issue. Please follow the email instructions and reply back with required logs, so that we will check and escalate to senior team.
Thank you.
I use AVG Ultimate 2017 (paid version). I have the Windows 10 creator (latest update).
Everything was working fine yesterday.
After an update of virus definitions last night / this morning, some of my web pages are blocked. 
How do I get these unblocked? one of the pages is the facebook login and my own webpage on google sites.
Any help / advise would be appreciated.
many thanks

Best Answer chosen by MARION HARRISON
Abirami ShanmugamAbirami Shanmugam (AVG Technologies)
Hello Marion,
I am sorry to hear about this. Please open AVG  -> Internet Security -> Menu -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the network profiles from Public to Private and click OK to save changes.
Again, open AVG  -> Internet Security -> Menu -> Settings -> Components -> Firewall -> Customize ->Profiles->System Rules->Enable the 'Allow windows file and printer sharing', enable the 'Allow remote desktop connections to this computer' and also enable the 'Allow stealth mode for public networks'. Then click OK to save changes and check if websites works fine.
Thank you.
William McKenzieWilliam McKenzie 
Is their any software that I can purchase to clear 10066.  I have AVG Ultimate, but I don't think it recognizes it.  The manual fix appears to be very complex.
Best Answer chosen by William McKenzie
ShankaraShankara (AVG Technologies) 
Hi William,

Are you referring to the event viewer 10016 error. May we have the screenshot to identify the issue and assist you further.

Thank you.
Serge RogatchSerge Rogatch 
I would like to remove AVG 2017 context menu items because they make the context menu too wide in Russian language. The menu items I currently have are "Scan ... with AVG" and "Shred... with AVG". On the internet I found instructions for AVG 2016, but I can't find such settings in AVG 2017 (AVG Antivirus Free version 17.5.3022). The methods of older versions don't work either, because there doesn't seem to be avgse.dll in AVG installation anymore.
Can you provide the steps on how to remove AVG context menu items for the recent version of AVG?
Best Answer chosen by Serge Rogatch
BalasubramanianBalasubramanian (AVG Technologies) 
Hello  Serge,

We are sorry for the inconvenience caused.
Your suggestion was passed on to concern team and you can expect necessary changes in mere future.
We recommend following the steps as mentioned in this link: https://www.howtogeek.com/howto/windows-vista/how-to-clean-up-your-messy-windows-context-menu/ guide to edit registry and remove AVG related records from there.
Thank you.
Brian LockyerBrian Lockyer 
I am so confused by the crap AVG site - I have 5 licences for AVG Internet Security and the software does not go to the next version automatically - when I go to the download site and search by licence number (as emailed through to me by that same site) it says "can't find it".....WTF.  Worst site EVER!

Is "Internet Security" the same as "Internet Security - Unlimited 2017" ??

Hoping someone can assist me get at the latest version for all my family PCs.

I have lodged a request in the site but that seems to have just just gone into the ether somewhere.

Best Answer chosen by Brian Lockyer
Alok KumarAlok Kumar (AVG Technologies)
You're most welcome.
Yes, you can contact us any time. We work around the clock.
Best regards,
Bob WingBob Wing 
I am having trouble removing AVG Zen or control. It would not uninstall using windows uninstaller so I tried the removal tool. It comes up with a xywidget debug message and nothing uninstalls. Something about redundant recycling. Anyone know is they make a better removal tool or special one for Zen? Help would be greatly appreciated.
Best Answer chosen by Bob Wing
Alan BinchAlan Binch
Bob, If applicable..  For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Dale HoppeDale Hoppe 
Have the free version but keep getting a screen to upgrade to a pay version and cannot get back to my free version screen. Tried uninstalling and reinstalling and keep getting the same result.

Any suggestions?
Best Answer chosen by Dale Hoppe
Dale HoppeDale Hoppe
Did all that (AVG Remover, AVG Clear, Reinstalled AVG Free). Still Getting the same thing.
Getting very frustrated. Is it time to look for a new AV product?
Filip ÖrnlingFilip Örnling 
I can't intall AVG anti virus FREE i keep getting this error code:


The avg remover does not find any avg product on my computer. I have completly removed all avg files from the following folders: temp,%temp%,%appdata%,%programdata%.
Is there any way for me to get AVG back and running on my pc?
Best Answer chosen by Filip Örnling
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
We regret for the inconvenience caused. We appreciate all your efforts in trying to fix the issue. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested the data to assist you further. Thank you.
Why MeWhy Me 
I have AVG AntiVirus Free version 17, Win7 SP1.  How do I view the log files?  I'd like to review Scan History and see when updates have been applied.

I couldn't find anything relevant in Event Viewer.
Best Answer chosen by Why Me
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Sorry for the inconvenience. If you have installed the new AVG Interface you have to generate the scan report and check the results.
To generate a scan report please follow the below steps,(for example: Deep virus scan is considered.)
- Open AVG
- Open Scan setting (symbol of gear, bottom of the window)
- Open Deep Virus Scan setting (symbol of gear, Deep Virus Scan tile)
- Click on "Report file"
- Check "Generate report", fill "Filename" (e.g. AVGScanReport), and check all reported items (Infected items, Hard errors, Soft errors, OK Items, Skipped items)
- Click on "OK" and "OK"

To view the scan report, please follow the path " C:ProgramDataAvgAntivirus report".
Please do contact us if you face any difficulties, we will assist you better.
Thank you.
Scott WeberScott Weber 
I have tried to scheudle a weekly scan, but after the date and time of the scheuled scan passes, AVG continues to state "Last Computer Scan:  Never"

Any idea why it will not work?
Best Answer chosen by Scott Weber
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.
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