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AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
David da Costa RibeiroDavid da Costa Ribeiro 
Hi all! I have a bit of a pickle here. I've recently aquired an Android tablet, instaled the AVG Free and when I'm searching around, there is no place to insert my Pro key... I've tried to uninstall all the products from AVG in this tablet and tried to download the app from the email sent after the purchase with the key, and the browser displays an error and doesn't download anything. Also tried to login on the MyAVG Account, and there is no subscriptions anywhere. I'm having a hard time on this one. Any help could be provided by you guys???
Best Answer chosen by David da Costa Ribeiro
Akash ChandaAkash Chanda (AVG Technologies)
Hi David,
I understand this must be upsetting.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
Mark AdelmanMark Adelman 
Hi all running windows 7 pro 64 bit and dumped MSE and went with AVG 2015 FREE version. Very happy with its performance after clsoe to 2 months of using it.
Would like to remove the right click context menu for "shredding contents of recylce bin" and googled it  found one that has you remove a key in registry which after backing up first I tried and it dind't work so put that back.
Another that has you run a line from command prompt which supposedly removes the shredder and the avg scan option which I would have no issue with as I would go through AVG program as opposed to the right click shortcut.

Does anyone know how to remove it? searching AVG site only shows me a read only forum for AVG Zen and its info was of no use. If it can't be removed I can live with it BUT its too easy to slip on my laptop trackpad or my desktop mouse and poof the file is gone forever.

Any help in this is greatly appreciated I am comfortable working in registry, etc as I know my way around Windows quite well....

Thank you
Best Answer chosen by Mark Adelman
Mark AdelmanMark Adelman
Alan,

Thanks for the link to the form but I was hoping with all the users here there will be a much simpler way of getting user to user help as is done with all software. I find it to be quicker and not having to repeat the same issue 4 times to get sent to someone else. Based on your guru status I would assume you would know how to accomplish what I want?

Thank you

EDIT....after retrying the command I noticed the google info said avg 2014 which i had to change to 2015.

regsvr32 /u  “C:\Program Files (x86)\AVG\AVG2014\avgse.dll”


Thanks Alan I got it I just had to change the avg 2014 to 2015 in the recomended command from command prompt to unregister the .dll. I should have noticed that right away....
Daniel SalgadoDaniel Salgado 
I can download but when I try to open file my phone says I cannot open avg 
 
Best Answer chosen by Daniel Salgado
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Daniel,

I understand your concern. Please let me know if you are trying to download AVG from your AVG MyAccount or Google Play Store. Please send us the screenshot http://avgclick.me/getscreenshot of the error message you receive. We can check the same and assist you further.
Scott WeberScott Weber 
I have tried to scheudle a weekly scan, but after the date and time of the scheuled scan passes, AVG continues to state "Last Computer Scan:  Never"

Any idea why it will not work?
Best Answer chosen by Scott Weber
Ranjani BakthavachalamRanjani Bakthavachalam (AVG Technologies)
Scott,

Sorry to hear this, we request you to repair avgclick.me/RepairAVG your AVG program, restart your device, initiate the scan and check with the issue. Please, feel free to let us know if you require any further assistance. Thank you.
John SmithJohn Smith 
Yesterday AVG popped this message up at me: http://i.imgur.com/xgmGERj.png
I keep getting messages like this popping up from AVG, even though I have system tray notifications turned OFF. I'm getting really sick of seeing these blatant advertisements from AVG, and if there isn't a way to make these messages stop, I will consider AVG to be adware and uninstall it. AVG should work in the background without me having to think about it, these messages are UNACCEPTABLE.
Best Answer chosen by Jan (AVG Technologies) 
JanJan (AVG Technologies) 

Hello everyone,

I'd like to announce that it's possible to change the frequency of the advertising pop-ups (even completely disable in paid versions) in the recently updated version of AVG. Please visit this article (http://avgread.me/popups) to find out more.

Regards,

Jan

Joe RussellJoe Russell 

I had a1 year subscription/license of AVG Internet Security and it's about expire soon (3days as of this post). I bought and activated 1 year of AVG Internet Security unlimited yesterday. My account shows 1 years of Pro feature of internet security and counting. However my Internet security still states i'm going to expire in 3 days.

I am connected and logged in to my network in the program. however in the about/subscription tab still shows the expiry in the coming days.

I have left the network, and reconnected to the account, and still no change.

What's going on? Need help please :)

Best Answer chosen by Joe Russell
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the information, Joe.
Please click on "Log out" on AVG subscription tab and then you will be able to find "remove license" option.
Click on it and wait for the process to get finished.
Once it is completed please restart your PC and get into subscriptions tab to click on "Log into account"
Enter the AVG my account credentials and check whether it activates your recent subscription.
The expiry date should appear as 10th October 2018.
jacqui broganjacqui brogan 
AVG wont allow Spotify to work keeps blocking it with firewall? please help how do i fix this i have it working on my mac but my windows 10 pc is being blocked by avg
Best Answer chosen by jacqui brogan
AvinashAvinash (AVG Technologies) 
Hello Jacqui,
I do understand the inconvenience you have faced, I will definitely try my best to fix this for you. May I know how did you narrow down this to AVG firewall? Did you verify it by disabling AVG firewall and the issue is resolved? If yes, please check if AVG firewall is configured with below recommended settings or not.

Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Network Profile and change it to Private.
Open AVG Internet Security->Menu->Settings->Components->Firewall->Customize->Policies->System Rules and set all rules to "Enabled".

Make sure the above settings are applied and let us know if the issue persist.
Eric WrightEric Wright 
I Have just purchased AVG Tune up for my laptop with Wndows 10 ,Will not install, It is incompattable with another AVG program. I have AVG free version for years. What can I do.
Best Answer chosen by Eric Wright
Eric WrightEric Wright
Sorry. AVG Security and AVG Tune already installed. Can not open same. It states Process Failed and the "avguix.exe" I tried a Repair but did not work. Please Help.
Alfredo EduardoAlfredo Eduardo 
Good Morning,

I use both on my pc and now Avg does not open anymore, ask to uninstall malware, will it be this way now?

Can you solve it?
Best Answer chosen by Alfredo Eduardo
Vincent BobinVincent Bobin
Best thing is for AVG to sort out the problem. There has in the past been times that AVG has not found the problem and Malwarebytes has and vis-versa. Why change things now? To upset customers or force them away to another Antivirus that can run as AVG used to be able to with Malwarebytes. This move of yours is a good way to lose customers!
Carson BurkeCarson Burke 
I was at low batter one day, so i turned on economy mode to help save my power. It died. Then when i got home the next day i turned of economy mode (it was plugged in again) and went back to work but i noticed the letters where still super pix-elated from whence i first turned economy mode on, even though i turned of economy mode. i checked the features though and i couldn't find anything that had to do with pix-elated letters, so it could be something not at all related to avg. and now my fps is at like 2 from my usual 40+ so it could even be a virus? Honestly i'm so confused please help! :{
Best Answer chosen by Carson Burke
BalasubramanianBalasubramanian (AVG Technologies) 
Hello Carson,

I understand the inconvenience.
Do you mean that the PC's screen resolution got higher?
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