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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Jared LaitiJared Laiti 
In AVG Free, I have a red error message that says "You are not protected Computer protection is turned off!" The "Fix Now" button does nothing. But the individual components of the "computer protection" say they are on. I have tried everything I can think of including reinstalling. Should I just ignore this as a false error message?
Best Answer chosen by Avinash (Avast) 
AvinashAvinash (Avast) 
Jared, appreciate your efforts, but I regret to hear that the issue persist. I would request you to run AVG Clear tool as per the instructions in this article to remove the traces of AVG completely and re install it.

Then refer to steps in this link on how to download and install AVG Anti Virus free.
Ashton MorrisAshton Morris 

I have AVG Free 2014. During the last update something happened and now the AVG User Interface will not close. I had to disable it in Startup but it still shows up as running. It's not taking any of my CPU but it is taking memory and I cannot close it for the life of me. What should I do? 

Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Ashton,
It cannot be closed because of AVG Self Protection.
User-added image
colin johnsoncolin johnson 
I have the current version of Firefox installed but AVG tells me this is out of date software
Best Answer chosen by colin johnson
AvinashAvinash (Avast) 
Hi, Colin.
May I know which AVG program reports this? Could you provide a screenshot (http://avgclick.me/getscreenshot) of this alert? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Mandy WainwrightMandy Wainwright 


I've noticed my virus definitions haven't been automatically updated for the past five days now. The program doesn't want to update manually either. The window displays "Last encountered error: Setup is already running."

Can anyone help please?


Best Answer chosen by Mandy Wainwright
Abirami ShanmugamAbirami Shanmugam (Avast)
Thank you for providing screenshot. Please restart your PC once and try to repair your AVG Internet Security. Keep us informed about the status to assist further.
Petr DomácíPetr Domácí 
We need to make exception for port range in Website Shield.
Supplier our SW recommended to exclude ports from IP address.
For example:
IP= port from 8091 to 8191.

Is some syntax for it?

Only example what i've found is dns://*.example.net* but it not usefull for me.
Best Answer chosen by Petr Domácí
Petr DomácíPetr Domácí
As stated in the previous message a URL address is the only thing that can be added to the web shield. Below are examples of what can be added to that shield.

URLs Exclusion Examples:
For example, to add "https://business.avast.com/", please add like this...
Best regards,

Anthony Hebel
Avast for Business Technical Support
Alex WalterAlex Walter 
What if anything should I do about the below .JPG screen capture of a ransom email? 

Best Answer chosen by Alex Walter
Vishnu VardanVishnu Vardan (Avast)
Alex, we are unable to view the image attached with the link. You can post the screenshot here on your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Drak LordDrak Lord 
Every time my PC start i get the message that msvcp110.dll is missing

I tryed all ready the fix that was told to use the removel tool but that did not seem to work, and i cant also reinstall AVG as i get the same error

Is there any idea what i can do to fix these?
Best Answer chosen by Drak Lord
Drak LordDrak Lord
Hi Sam, i posted the fix that worked for me in the end above
The problem is with Visual C++ Redistributable for Visual Studio 2012 Update 4
You need to repair that to fix the problem
You can find the downlaod here:

Over all it seem to happen ever second time i restart the PC, but i think its a problem that micrsoft created with Windows more then anything else
The fix above how ever needs to do the job, try to see if that helps
karl kieferkarl kiefer 
AVG has been update and the data safe has been replace with (sensitive data shield) and i can no longer access my data 
Best Answer chosen by karl kiefer
Alan BinchAlan Binch
@ mat eus
Mat, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Linda ScottLinda Scott 
I keep getting a pop up message saying multiple threats secured. Looks like it is from an googleap address. I have clear the cache (on the Mac), I have deleted browsing history etc.. Not sure what else to do.  I took a picture of the actual pop up from AVG but am not sure how to attach. Thank you.
Best Answer chosen by Linda Scott
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Linda,

It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot of that threat detection.

You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please copy the full path by right clicking on the detection path and paste it here.
Alex NichollsAlex Nicholls 
I get a threat secured about once an hour - it's the same threat day in day out with the same message.. and it's DRIVING ME MAD
Best Answer chosen by Alex Nicholls
Alok KumarAlok Kumar (Avast)
Hello Alex,
We can certainly take a look into this. Could you share a screenshot of the AVG threat detection with "see details" page to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
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