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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Mike DMike D 
Hi I have AVG Anti Virus on my Mac. i've done my best to turn off any non essential notifications but it feels like i constantly get notifications that the AV Definitions have been updated.

While this is , ultimately, good news, that the updates occur a few times a day id rather not be notified, my preference is for AV to be a product that does a very important job, silently behind the scenes and only tells me about things i must intervene with. if i want to ensure the defs are up to date i'd rather open the application and find out. - or notification of a failed update but not a successful one is more relevant/appropriate to me... this is when there's a problem.

how could i turn this off?

Best Answer chosen by Mike D
KarthikeyanKarthikeyan (Avast) 
Mike, notifications are received using system notification - it can be disabled in the system settings as described at https://goo.gl/Rj5iKB. At the moment, it's basically all or nothing however we are working on a better solution.
Joe DeWeeseJoe DeWeese 
     I just installed AVG for Mac.  Everything seemed to be fine with scanning and quarantine.  However, I now get the "File Shield alert" pop-up window continuously and it won't stop popping up.  I have tried clicking "Got It"  and just closing the window but it pops back up every 5 seconds or so.  I can't get anything done because of this.  How can I make it go away??  I used AVG on my PC for years and never had a problem.  If I can't fix this I'll have to uninstall AVG for Mac.
Best Answer chosen by Joe DeWeese
Alan BinchAlan Binch
Joe, For your info, just in case that you are unaware, you can post the screenshots here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Ale MedAle Med 
Every time I upgrade my operating system for my MacBook Pro, AVG seems to give me a ton of trouble. AVG  will not open its dashboard regardless of what I do now that I have upgraded to Mojave. I tried the High Sierra method which I posted on this forum on December 19, 2017, but it does not work for the Mojave operating system.

The High Sierra method is...

1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command
4. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Library/Application Support/AVGAntivirus/launch/LaunchAgents/com.avg.update-agent.plist"
5. Execute the command

High Sierra method AVG forum direct link: https://support.avg.com/answers?id=9060N000000ToDmQAK

I also tried to Mojave method provided by Alok Kumar on this forum from a few days ago but to no avail. Nothing works. What am I missing?

The Mojave method is...

1. Open Terminal app
2. Copy and paste the following command:
codesign --deep --verify /Applications/AVGAntivirus.app
3. Execute the command
4. Copy and paste the following command:
ls -al /Applications/AVGAntivirus.app/Contents/MacOS
5. Execute the command

Mojave method AVG forum direct link: direct link: https://support.avg.com/answers?id=9060N000000gDtyQAE

Upon executing the Mojave method I end up seeing...

total 1272

drwxr-xr-x   3 root  wheel      96 24 Sep 05:48 .

drwxr-xr-x  11 root  wheel     352 24 Sep 05:48 ..

-rwxr-xr-x   1 root  wheel       651072 24 Sep 05:48 AVGAntivirus


Best Answer chosen by Ale Med
Ale MedAle Med
I now have the correct answer. I got in touch with an AVG senior team member who helped touch up the code I had been working to get running. There is only one step needed for Mojave, unlike High Siera which had two separate lines of code required. To resolve the issue for Mojave users, follow the instructions listed below

1. Open Terminal app
2. Copy and paste the following command (including the quotation marks):
launchctl load -w -S Aqua "/Applications/AVGAntivirus.app/Contents/Backend/launch/LaunchAgents/com.avg.userinit.plist"
3. Execute the command

I hope that helps a lot of people :)
Hachem AkhelloufHachem Akhellouf 
I just wanna know if i can locale my lors phone if he is not connected to the Internet 
and tank you for your time and your help and i hope toi will relly help me
Best Answer chosen by Hachem Akhellouf
AvinashAvinash (Avast) 
Hi Hachem.
Yes you can. Opt to one of the alternate methods as in this link to control a lost device.
Haw stileHaw stile 
AVG is blocking Yahoo mail - some message about revoked certificates.  Seriously?  yahoo mail?  What do i have to do now for it to let me in?
Best Answer chosen by Karthikeyan (Avast) 
john barwickjohn barwick
I am now getting this issue with netspace email
Denis KuzyakinDenis Kuzyakin 
I purchased a key in the Abisoft store for AVG PC TuneUp 1 user / 1 Year. I got the key and activated it through the program, but I did not manage to register the key via AVG PC TuneUP. I receive a message stating that my email address or activation key is already registered. 
Best Answer chosen by Denis Kuzyakin
AvinashAvinash (Avast) 
Hello, Denis.
I see that you have successfully registered the AVG PC TuneUp subscription to the email address you used to contact us. You can go ahead and activate the PC TuneUp program using the new license number that was sent to you upon successful registration. For your convenience, I have sent you an email with new license number details and reactivation instructions. Please check your inbox and spam box as well.
David GriffithDavid Griffith 
Hello, No doubt this gets asked occasionally but not an error I've met before. 

I have AVG Driver Updater with multiple licenses as I look after my own computers, those of my children and also my aged mother in law... She has a new laptop so I installed AVG Ultimate on it - NO problem whatsoever... BUT when I came to install AVG Driver Updater I keep getting this error message coming up... Is it linked to the fact that her laptop is Windows 10 and the rest of my charges are on Windows 7? 

Many thanks
David Griffith
Best Answer chosen by David Griffith
Alok KumarAlok Kumar (Avast)
Hello David,
I understand the inconvenience caused, let's work together to fix this issue.
There is no problem with AVG Driver Updater on Windows 10 computer.
I request you to click here to download AVG Driver Updater installer. Run the downloaded file and install AVG Driver Updater. After that, please open the installer AVG Driver Updater > Support > Enter registration key to activate it.
kees nijsenkees nijsen 
AVG Secure VPN
3-jarig abonnement, onbeperkt aantal apparaten
Elke 3 jaar een rekening
89,64 €
Best Answer chosen by kees nijsen
Priyanga SekarPriyanga Sekar (Avast)
Hello Kees,

Thank you for replying in our support language. Let's have a look into this together.

Yes, you have an active subscription for AVG Secure VPN valid till August 4, 2020.

May I know from where you're receiving the renewal messages? Please share the screenshot of the same to assist you further.
CJiun TangCJiun Tang 
I would like to unsubscribe my AVG TuneUp. But, I can't login to the AVG My Account Page. It keep showing 

Authorization Required

You tried to view a document from a restricted area. Please log-in to view the document.

and I am unable to proceed with it. I had tried Google Chrome, Mozilla Firefox, Internet Explorer, all of them showing the same page.

Can someone help me on how to unsubscribe?

Thank you.

Best Answer chosen by CJiun Tang
AvinashAvinash (Avast) 
Hi, Cjiun.
We regret to hear that you are experiencing issues to login to AVG MyAccount. I've canceled the automatic renewal of AVG TuneUp - Unlimited subscription and assure you will not be charged.
Samuel PahusSamuel Pahus 
I can not access Gmail and Facebook in the Firefox browser when AVG AntiVirus is activated. Everything works fine when I deactivate AVG.
Is there somehow a way to solve this problem without having to deactivate AVG completely?
Best Answer chosen by Samuel Pahus
AvinashAvinash (Avast) 
Samuel, open AVG > Menu > Setings > Components > Webshield - customize - Uncheck Enable HTTPS scanning > Confirm OK.

We would also recommend to check and remove competitive AV software and browser extensions/addons.
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