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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Pavel SteinigerPavel Steiniger 
The update reported: "The update failed, can not connect to the update server. Check your internet connection. "
 I tried reinstalling AVG. I used the procedure:
Uninstall with AVG Remover, new installation from the AVG Account menu.
New installation fails.

Best Answer chosen by Pavel Steiniger
Akash ChandaAkash Chanda (AVG Technologies)
Hi Pavel,

We apologize for the inconvenience caused, please attach us the screenshot http://avgclick.me/getscreenshot of the error message to assist you further.

Thank you!
Clare KitsonClare Kitson 
Today I discovered AVG had disappeared from toolbar and control panel. I downloaded it again and was told it had downloaded and installed. But after restarting I discovered it was still not there. Windows Defender seems to think AVG is there and is keeping me secure from viruses. Can anyone advise me?
Best Answer chosen by Clare Kitson
Alan BinchAlan Binch
Clare, Which version of Windows OS are you using?. From Win 8 onwards Windows Defender was re-classified into an AntiVirus prog which will conflict with AVG when it's installed therefore Defender should be disabled.
AVG Guru
Timothy RosenbebrgTimothy Rosenbebrg 
I have been using AVG for over 8+ Years, however these recent years have been really horrid for me with AVG...

I called into AVG once and asked them how I upgrade my License, and got put over to Tech Support who of which by the way ended up messing up my PC because I gave them "Remote Access" and "AVG" detected a virus and they decided to click delete even after I told them to ignore all the warnings it was popping up...

Like within the Last 3 days my other family members computer got a new AVG update, and it no longer allows anyone to "Block By Application" through FireWall, while I like the update because it allows some more advanced settings so it seems which is great I need the option like i nthe older verson of AVG to "BLOCK BY APPLICATION" Because on my computer except for my family members computer who doesn't know what options to choose, I manually click Allow or Deny on every application that tries to access the internet unless its something I use like my browser it has to ask.

There are certain programs I don't want to communicate with the internet, for example I play asain MMORPG games, and a lot of times (WITHOUT CONSENT) 
they try to install Xing Code, or Game Guard Root Kits onto my system which have been deemed safe BY AVG, and Other Anti Virus companies because they register as Anti Cheats, However I do not trust these as a result AVG has put my computer and its security at risk by Automatically updating AVG without even knowing, Changing my Fire-Wall settings, and exception / deny lists, and if I would have Launched any game with this additional software it would have installed without consent.

TL:DR Version?

I want the ability to "BLOCK APPLICATIONS" from Fire-Wall, and to be asked (EVERY TIME) something wants to communicate with the internet (NOT by Exceptions List that AVG uses to determine if something is bad.

When I called AVG tech support to ask how I could down-grade they told me it wasn't possible, they wanted to Remote Access, my computer again, and I told them no I have been building computers for over 10 years, and I know what I am doing generally, But it seems that not even AVG tech support is familiar with the new Anti Virus, or what its functions are Because everyone else is telling me this function was removed, as well as other posts and forums about it...

Now on my personal computer, I have blocked AVG from downloading (ANY UPGRADES) because I don't want this new version on it which also puts my computer at risk, and I will be looking for another Anti-Virus, if my other family wants to keep using AVG that is fine but I won't if this isn't able to be fixed.
Best Answer chosen by Timothy Rosenbebrg
Gunaseelan GurusamyGunaseelan Gurusamy (AVG Technologies)
Hello Timothy,
We regret to hear about the inconvenience caused. Since we updated our AVG programs to 2017 version, it is not possible to install the older version of 2015 or 2016. The older version virus definitions were not up to date and you won't be able to have the complete protection without new updates. The new updates will be available only for AVG 2017 versions.
The Firewall settings are changed in the new version, however our developers are working on adding the Block & Add features in the new version. Please wait until our next update, this will be fixed in our upcoming updates. Thanks for your understanding, we will certainly look into this. Thank you!
Just askingJust asking 
I have Windows 7 Home Premium on a desktop pc with 4 GB Ram. Until recently, had no problem opening AVG AntiVirus Free. For the past few days, when I click its shortcut, it doesn't open. It's still on the Control Panel program list. I tried system restore twice, but it failed both times. Re-installed AVG AntiVirus Free twice, but still can't open it. Sent 4 emails yesterday. Each had an AVG AntiVirus Free ad at the bottom. Would like to disable that, but can't open AVG AntiVirus Free. Any clues why?
Best Answer chosen by Just asking
Yamuna SathiyamurthyYamuna Sathiyamurthy (AVG Technologies)
We are sorry for the inconvenience caused.
You can refer the below article to schedule the scan in AVG Free latest Version:
Thank you.
Jacquie KaneJacquie Kane 
Since the last update I cannot access the internet and my computer is unresponsive within minutes of turning it on.  Have tried numerous things but running scans etc impossible because of the pc hanging.  I have now had no pc for days please assist
Best Answer chosen by Jacquie Kane
Tom BrogTom Brog
Oh, get real, AVG. This lastest change -- to "ZEN" -- has totally screwed the pooch, and you guys should know it by now.  This is as bad as the last major change you had to role back almost 10 years ago ... Your new version of the UI won't load, and all you have been doing is telling people to "Uninstall the old AVG" or use the AVG cleanup tool and THEN uninstall .. ad infinitum!

The only fix, until AVG updates their "update" that killed AVG on any XP machine, is to disable AVG.  Then your browser can again reach internet sites, etc etc.

Unfortunately, AVG is now leaving us unprotected -- and since we weren't warned that the new update would kill AVG on our systems (or kill our systems), I would bet that noone knew to keep the old version of AVG before it was too late.

SO, AVG -- instead of handing out continually useless help, when will you role back the "update" that has killed so many systems??
Marcus DunckleyMarcus Dunckley 

My AVG Internet Security ver 17.3.3011, is blocking remote desktop connections.

If I disable the firewall, RDP works.

I have enabled "Allow remote desktop connections to this computer" under the System Rules section.
I can see the firewall blocking the RDP connections in the Firewall Logs even though there are no rules setup for this.

I urgently need this resolved. Please assist.

Best Answer chosen by Marcus Dunckley
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Marcus,
We apologize for the inconvenience. This issue will fix by changing some settings in AVG firewall. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public)
Thank you.
Mike KypriotisMike Kypriotis 
Been using AVG Free non-stop for like 2 years now. Started acting funny after the new auto-update (showing errors everytime cause the webplugin wasnot supported by firefox, or slowing PC a lot and then not showing in quick-access bar etc.) thus wished to remove it,
-tried from 'Programs & Features' got a hex error,
-tried from the avg remover tool from AVG site, says ok but most stuff stayed there (and further executions just says 'Cannot find anything' and if choose 'Continue Anyway' makes a log listing the stuff it could not found for deletion),
-tried with Revo Unistaller like someone said will work on your forums, entry from 'Programs & Features' got removed but most of stuff stayed (likethe C:\Program Files (x86)\AVG\ folder, entries in services and startup list which i cannot remove or disable like the 'AVG Software Analyzer' originating from 'C:\Program Files (x86)\AVG\Antivirus\x64\aswidsagenta.exe')

Been 3 days already experimenting and trying but no luck. Plz help....
Best Answer chosen by Mike Kypriotis
Pandi RajanPandi Rajan (AVG Technologies)
Hello Mike,

We truly apologize for the inconvenience caused. We request you to try running the AVG remover tool from the link: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
If the tool doesn't work, please download a different tool from the link: http://download.avg.com/filedir/util/AVG_Remover.exe and try removing the AVG traces from the PC.

Thank you.
Juan RodriguezJuan Rodriguez 
After the last update, the virtual machines (VMWare Player) specific cannot connect to internet.  In the last versions, there was an option to allow traffic for specifi applications but setting the route which was removed (I don't know why the bad idea of removing it as if their target market was IT pros).  There was also an even more convenient option reading "Allow any traffic from/to virtual machines supported by Firewall" that was also removed.

I tried to enable the option for AVG to ask wether to allow the traffic, but it seems to work with applications installed in the local computer, but it never asks for Vmware itself, less for the software installed in the virtual machine.

Loosing those features is a step backwards in user convenience.

How can I allow the Firewall to pass virtual machine traffic?
Are the above mentioned features something AVG is planning to add back or should the users that prefer this commodity start looking for other protection options?

I am currently on AVG:
Version: 17.3.3011 (build 17.3.3443.0)
Released: 2017/03/30 04:54:28
Best Answer chosen by Juan Rodriguez
Juan RodriguezJuan Rodriguez
Playing around with the settings, I realized that checking the option "Internet Connection Sharing" (I don't know the exact translation as I have it in Spanish) under "Firewall -> Policies -> Preferences" fixes the issues.  I am not sure if is the best method, but it does the job.
e se s 
AVG AV Free: Version 17.3.3011

Three items have been quarantined, I wish to recover them. From the quarantine menu, I attempt to select the three items, then proceed to restore them but they will not remained selected. If i attempt to use the "Select All Viruses" they will not remain selected either. 

Is the recover/extract features ones that I cannot use until I have purchased your application? Or can you provide a solution for extracting these files. 
Best Answer chosen by e s
Paul WebsterPaul Webster
Same issue here - the first responder has missed the problem.
The quarentine menu appears - but selected items automtically unselect after a few seconds - too quick to perform the action (such as Report because I know it is a FP).
Win 10 (1703)
Nick FNick F 
I just upgraded AVG free to version I do programming almost daily and sometimes I recompile the code tens or hundreds of times per day. With the latest version of AVG, every time I make minor changes in the code and recompile the program, the AVG starts scanning the executable and it informs me it will take up to 15 seconds to finish it. This is not acceptable for me, as it would slow down the development to a crawl.
All my programs are located in a particular folder (C:\MyCode). Is there a way to tell AVG not to be concerned with any of the code from that folder (unless I decide to scan the entire folder)? What other options do I have, apart for disabling the antivirus?

Kind regards,
Best Answer chosen by Nick F
Gunaseelan GurusamyGunaseelan Gurusamy (AVG Technologies)
Hello Nick,
We regret to hear about the inconvenience caused. You can add the Folder to exceptions list in AVG Anti-Virus free to fix this, please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Please, feel free to let us know if you require any further assistance. Thank you.
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