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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Roy LeggittRoy Leggitt 
AVG told me to try the license retrieval site.

When I do, I get 

Need to retrieve your license?

Enter your registered email address with AVG and we'll
send you an email with all your license numbers.


We’re unable to find the email address you entered. Please check that you typed it correctly and that it’s the same address you used to register your AVG license.

NOTE: Our AVG Protection, AVG Performance, and AVG Ultimate subscription packages do not use license numbers. To activate the PRO features in subscription products, just log in to your products using the AVG MyAccount email address you used when purchasing your subscription.

Need help installing and setting up your product? Let our experts remotely set things up for only $19.99.

Best Answer chosen by Roy Leggitt
Alan BinchAlan Binch
Other Roy Leggitt posting (https://support.avg.com/answers?id=906b0000000D3oIAAS).
AVG Guru
Adelaide LombardiniAdelaide Lombardini 
chiedo cancellazione abbonamento subito
Best Answer chosen by Adelaide Lombardini
Midhun AloorMidhun Aloor (Avast)

Hi Adelaide,

Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate (https://translate.google.com).

We're sorry to hear that you wish to cancel your AVG subscriptions.
Before we proceed, could you let us know why you've decided to cancel the auto-renewal of all your AVG subscriptions?
Awaiting your response.

NOTE: The below message is translated for your convenience using Google Translate.

Il supporto tramite questo canale è disponibile solo in inglese. Puoi scriverci in inglese o ti aiuteremo nella tua lingua utilizzando Google Translate (https://translate.google.com).

Siamo spiacenti di apprendere che desideri annullare gli abbonamenti AVG.
Prima di procedere, potresti farci sapere perché hai deciso di annullare il rinnovo automatico di tutti i tuoi abbonamenti AVG?
Aspettando la tua risposta.

Holly HeathHolly Heath 
How to use AVG locate, AVG lock, or AVG shout?
Best Answer chosen by Holly Heath
Sugavaneshwaran KrishnamenonSugavaneshwaran Krishnamenon (Avast)
Hi Holly,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
Could you let us know whether the lost phone is Android?
Also, let us know whether you had earlier configured the Anti-Theft feature in the AVG antivirus application installed on your phone.
Your information will be much helpful.
Thank you and keep us updated.
Para MountPara Mount 
Hello, our website is blocked by AVG.  It is whitelisted on Virus total and all virus companies, Norton, Mcafee etc however it is blocked to ALL avg users

Can you please provide a way we can privately send the website name so it can be removed from your black list. The webshield blocks all users. This is a 16 yr old company that has a placeholder up but will be creating a new website in near future that will be done my professionals and will be secure so avoid any issue that may have occurred to have caused that issue
Best Answer chosen by Para Mount
Midhun AloorMidhun Aloor (Avast)


We're sorry for the inconvenience caused.
Since you think that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!

Domenico SartoreDomenico Sartore 
Hi. since two days AVG installed on our server block file access of two of the PC in our network.
reported SMB brute force attack. We tried to set Allow for these specific address in general settings, but with no effect. removing samba protection is effective, but maybe dangerous....
thnk you in advance
Best Answer chosen by Domenico Sartore
Delli GaneshDelli Ganesh (Avast)
Hello Domenico. 
Thank you for contacting AVG Support Community. 
We're sorry to hear that you're facing this trouble. 
We will certainly check and help you. 
Please send us the complete screenshot of that SMB: BruteForce pop-up and also confirm whether the IP address mentioned in that pop-up is your other PC's IP address.
Please refer to the below article to create a screenshot. 
http://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot (http://support.avg.com/SupportArticleView?l=en&urlname=Create-screenshot)
Also please check if AVG Internet Security is up to date. Please refer to the below article to update both the program version and virus definition in AVG Internet Security. 
Thank you and keep us updated. 
Melissa GreeneMelissa Greene 
Why is my VPN constantly disconnecting?  I look down and it's gone from green dot to red then my security is off too, but my internet is just fine.  What is the deal?  I have checked my computer and AVG is using most of my energy and storage.  Let's talk about it.
Best Answer chosen by Melissa Greene
Dinesh KrishnanDinesh Krishnan (Avast)
Hi Melissa,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Please restart your computer once & try connecting to a different server (location) in AVG Secure VPN to check if it helps.
Also, share us the screenshot of task manager that shows the memory consumption by AVG, for better clarity.
Awn AAwn A 
Hi! just wondering if someone might able to give a comparison and their insights for:

1. AVG AntiTrack
2.AVG Secure VPN
3. AVG Internet Security

I feel like these 3 serves the same purpose and might only differ for one or two built in feature.
Do we really need to have these 3? Will one app or the other would override some functions or make one and the other useless? 

If we don't necessarily need to have those 3, which one would be the best app to have that gives more area of protection?
Best Answer chosen by Awn A
Kishore KumarKishore Kumar (Avast)
Hello Awm,
Thank you for contacting AVG Community Support.
We understand concern regarding different AVG subscription. We'll certainly check and help you out.

I'll let you know about each product.

AVG AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques and protect your system privacy. AVG AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes what information trackers, and third parties can see about you. AVG AntiTrack also clears tracking cookies and browser data from your web browsers.

AVG Secure VPN is an application that allows you to connect to the internet via secure AVG VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. AVG Secure VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured wireless network.

AVG Internet Security is our intelligent antivirus software that detect viruses, malware, spyware, ransomware, phishing, and other threats in real-time.

The 3 products serve different purpose and will not override with each other as they run independently.

We have our bundle pack named AVG Ultimate, which consists of 4 products namely: AVG AntiTrack, AVG Secure VPN, AVG Internet Security and AVG Tune Up. This bundle pack will cost less, compared to the total cost of all the 3 software. AVG Ultimate will provide you with immense protection and boosted PC performance.

If you are interested to avail, do let us know. I'll help you to check.

Awaiting your response.
Marion TeichmanMarion Teichman 
So a few months ago I went to a website that I use daily and all of a sudden Threat secured popped up URL: Phishing.  I put the website on the exceptions list with zero success.  In order for me to go to the website I have to turn off the web shield.  Then it works fine. I should not have to do this for one website!  I contacted AVG though the help area and had a rep sign into my computer to try to fix the problem.  Something that he said would take a few minutes to fix turned into an hour and still not been fixed.  He could not find the issue and said I should uninstall google chrome because that was obviously the problem.  I did this, rebooted the computer, installed a fresh version with no success as well.  I tried opening the website with internet explorer and have the same problem.  I have the paid version of AVG and want this website added to the exception list.  If I am paying for a service I would like for my problem to be fixed without having to jump through several hoops (which obviously did not help).  I pay for AVG to keep my computer safe not cause me a headache.   
Best Answer chosen by Marion Teichman
-980888528-980888528 (Avast)
Hello Marian,
We appreciate your efforts & patience in trying to resolve the issue. The issue might have fixed in the recent update, do you still receive this threat notification?
Please share the screenshot of it and the version of AVG you have installed. We will collect logs and forward to senior team to determine the exact cause.
Patricia HackenschmidtPatricia Hackenschmidt 
Three quick questions I can't seem to find the answer to elsewhere, including AVG support search.

1. How many entries can you make into the blocked senders list?
2. Is there a way to import a list of blocked senders? I'd like to import my MS Outlook list into it.
3. Does AVG totally block these entries (meaning you never see them) or just mark them as spam in outlook?
Best Answer chosen by Patricia Hackenschmidt
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Patricia,

We will help you with the necessary information regarding the AVG AntiSpam component.

1. You can make infinite entries in the blocked list.

2. Yes, you can import the blocked senders list from the MS Outlook. This option is available under the AntiSpam component.

3. AVG will mark the blocked entries as Spam in outlook.

Let us know, if you need further help.
Awais ArshadAwais Arshad 
Can the AVG Website Firewall protect my website against all types of cyber threats, including DDoS attacks, malware, and SQL injection? Also, if AVG detects any threat to my website, does it give any alert sound or notification to let me know about the issue?
Best Answer chosen by Awais Arshad
Delli GaneshDelli Ganesh (Avast)
Hello Awais.
Thank you for contacting AVG Community Support.
AVG Internet Security is a comprehensive security application that blocks viruses, spyware, and other malicious threats. Additionally, it protects you and your data against dangerous fake websites, ransomware, and hackers while you are online.
Since you want to protect your website please use the below link and reach our business support team for more information:
https://support.avg.com/business_contact_form?l=en&retUrl=business  (https://support.avg.com/business_contact_form?l=en&retUrl=business )
Thank you.
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