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  • (AB) Alan Binch
  • (BA) Borislav Angelov
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  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
P IP I 
I am using the trial version of AVG Internet Security.  This morning I had an AVG popup telling me 6 programs were out of date. I checked the link to show the programs and all 6 programs showed the installed version and the current version were the same.
Best Answer chosen by P I
ShankaraShankara (AVG Technologies) 
Phil, Flash Player can also be related to browsers. To play videos through browsers we might need flash player. The feature to check the out of date programs is a part of AVG PC TuneUp product. You can open AVG Anti Virus free product through desktop shortcut or through start menu that has the name "AVG protection". Thank you.
Graham BaxterGraham Baxter 
Hello I am onMacOSHigh Sierra version 18.13.3 and on antivirus free version 18.2 I received a threat to my quarantine MacOS:ADLOAD-S{Trj} but when I try to delete the problem it won't let me Help!
Best Answer chosen by Graham Baxter
Alok KumarAlok Kumar (AVG Technologies)
Thank you for providing screenshot Graham,
We have confirmed that this is a false detection by AVG which we are aware of and this will be fixed soon. You can select the AVG detection in their quarantine and restore the file.
Best regards,
Alok.
Teresa FrączczakTeresa Frączczak 
I received two invoices, two keys. Two licenses have been deducted from my bank account. I am asking for a refund on my account.
Best Answer chosen by Teresa Frączczak
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Teresa,

I see that you have twice purchased the subscription for AVG PC TuneUp.

I have escalated your request to the refund team, they will process refund for one of this order and contact you via email confirming the same.

We appreciate your time and co-operation.
Jaco Hamilton-attwellJaco Hamilton-attwell 
Problem: The "Friends" screen does not allow me to add/edit new network ranges.

Why do I need new ranges? To avoid IP conflicts when using VPN to office network I use a different range as what the office does. 

Story:
I can log onto the VPN, but I cannot access or RDP into any devices. The device is not assigned a default gateway. The computer is also unable to access the internet.
I have changed the networks to "private".
Other computers on my home network that are not running AVG does not have this problem. I was hoping to add the office IP range to the list so that that can maybe solve this very annoying issue

Version: 18.1.3044
Best Answer chosen by Jaco Hamilton-attwell
Bhuvaneswari VairavanBhuvaneswari Vairavan (AVG Technologies)
Hello Jaco,

Thank you for being patient.

I would like to inform you that you cannot manually add Friends networks in the Firewall settings. To allow the RDP, please open AVG Internet Security dashboard, click on "Menu-->Settings-->Components-->Firewall-->Customize"
-To the right of "Policies" scroll down to click on "System Rules"
-Enable the option for "Windows file sharing and printing", "allow remote desktop connection" and the last entry "Enable stealth mode".

If the issue persists, please let me know I will help you to get in touch with the remote team to resolve the issue.
Anthony MalletAnthony Mallet 
You ahve recently upgraded my AVG installation, with no warning.  Now Firefox is blocked with security issues on all searches in the web.  Safari is not affected.  I have disabled the web item and now Firefox works well.  I have uninstalled AVG and reinstalled it twice and each time the same problem occurs with Firefox.
For the time being I am leaving AVG off my system.
Professor Anthony Mallet
Best Answer chosen by Anthony Mallet
Anthony MalletAnthony Mallet
I have tried to enter the command in Terminbal both with and withoput the space in ApplicationSupport and neither works.Terminal screen as requested.
Kevin HawkinsKevin Hawkins 
I purchased Tuneup, downloaded, and installed it.  I'm logged in.  But I can't use it because it keeps telling me I first have to buy it.  But I already bought it.  Now what?
Best Answer chosen by Kevin Hawkins
KarthikeyanKarthikeyan (AVG Technologies) 
Hello Joe and Kevin,

I understand your concern.

If this issue takes more than a week, we will certainly help you in extending the subscription of AVG.
Liam OliverLiam Oliver 
I just purchased avg password protection, but I can't seem to activate it, I have followed all of the given instructions, and all I'm able to get to is the buy page for it. :/
Best Answer chosen by Liam Oliver
AvinashAvinash (AVG Technologies) 
Hello, Liam.
I apologize for any inconvenience this may have caused. I would request you to restart the AVG AntiVirus service to resolve the issue with AVG Password protection.

Click Start , click in the Start Search box, type services.msc , and then press ENTER.
In the services list, right click on AVG Anti Virus service and select Properties.
Then click on 'Stop' and 'Start' it again.
Kevin LeefarrKevin Leefarr 
Unfortunately, after using using AVG free for 15= plus years, it's time to say good bye.
Updates are no longer automatic and there is always a green tick saying you are protected yet updates need doing.
I used to recommend AVG to all my customers, but no more. Sad but true.
Bye.
Best Answer chosen by Kevin Leefarr
KarthikeyanKarthikeyan (AVG Technologies) 
Thank you for providing us the screenshot.

I see that you have the latest version of AVG installed. Please do not worry, you are completely protected by AVG.
Bruce LangBruce Lang 
Currently an AVG Ultimate user.

When opening AVG Internet Security a message at the bottom says a message similar to "Your PC is Cluttered and slowed down...etc...Resolve" -- pressing resolve shows items that can be fixed if I purchase AVG PC Tuneup. I already use AVG PC Tuneup so why is this message showing?

PC Tuneup indicates I have issues to resolve.  I really dislike deceptive practices like this!!

See this screen capture showing I have not "issues": https://drive.google.com/file/d/11ep_vxp-venlkNnWLIRzH85962Ug30sb/view?usp=sharing
Best Answer chosen by Bruce Lang
AvinashAvinash (AVG Technologies) 
Hello, Bruce.

I apologize for the inconvenience this may have caused. I would request you to disable campaign pop ups from AVG Internet Security settings to resolve this.

Open AVG Internet Security.
Click on Menu -> Settings -> General.
Expand PopUps, uncheck "Show ad pop ups for other AVG products".
Click OK to save the settings. 

Close AVG Internet Security and re open it and check if the pop up is still there. 
deleted deleteddeleted deleted 
Hi,
I no longer use my PC,please close my suscription now,thank you.
Charles
Best Answer chosen by deleted deleted
Akash ChandaAkash Chanda (AVG Technologies)
Hi Charles,

I have received your request for removing your personal data from AVG systems and databases.

Once we remove your personal data from our systems, you will no longer be able to use any active AVG licenses and services that you may have subscribed to. We're unable to refund any remaining subscriptions or products as a part of the data removal process.

Please respond to this message and confirm that you really wish to have your personal data removed from AVG systems. Once confirmed, I'll initiate the process and I will inform you once the data has been removed. Please note that this is a one-way process and once the data is removed, I cannot restore it.
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