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johnson tai goes into a loop between 2 apps
Hello,
There seems to have a conflict between AVG secure VPN and AVG Driver updater on my lap top.
i). I have my AVG Secure VPN in 'ON' position.
ii). I open up AVG Driver updater and it tells me with a list of warnings regarding my Wi-Fi security.
iii). It also gives me an option to resolve the problem.
iv). If I click on the 'Resolve' button, it suggests me to purchase AVG secure VPN.
Do I need to purchase another version of AVG secure ?
Please advise.
Thanks,
Johnson Tai.
There seems to have a conflict between AVG secure VPN and AVG Driver updater on my lap top.
i). I have my AVG Secure VPN in 'ON' position.
ii). I open up AVG Driver updater and it tells me with a list of warnings regarding my Wi-Fi security.
iii). It also gives me an option to resolve the problem.
iv). If I click on the 'Resolve' button, it suggests me to purchase AVG secure VPN.
Do I need to purchase another version of AVG secure ?
Please advise.
Thanks,
Johnson Tai.
All Answers
Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are getting suggestion to purchase VPN on AVG Driver updater program eventhough AVG Secure VPN installed and active on your device. We will check and help you to resolve it.
Please provide the following information to help you better :
1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the page which asking you to purchase AVG Secure VPN.
3.Share us the screenshot of the page which shows AVG Secure VPN in the installed program list.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Version 22H2
Installed on 2021-02-05
OS build 19045.5073
Experience Windows Feature Experience Pack 1000.19060.1000.0
Johnon Tai.
Thank you for writing back to us with screenshots. We are sorry for the inconvenience caused. We wil check and help you to resolve it.
As AVG Driver updater asking you to subscribe fo AVG Secure VPN, let us try to reinstall AVG Driver updater and check the status. Refer the below article to know how to reinstall it :
Uninstalling AVG Driver updater
Installing AVG Driver updater.
Please try the above steps and let us know if its help you. We look forward for your response.
Johnson Tai.
The performance or privacy issues which are showing in AVG Driver Updater is not an actual issue but a campaign pop-up about AVG Secure VPN and AVG TuneUp program. The issues listed can be fixed by those two programs, so if you want to purchase those programs, please click on resolve now, it will be redirected to purchase page or if you do not wish to purchase it, just click on "skip for now' and skip those campaign pop-ups
We have classified AVG products into protection, performance and privacy. AVG is well known for it's protection software but most of the user not aware of the other AVG Products which could be so helpful. In order to make aware of our other products and it's use, this feature is added as a campaign. A lot of our customers benefitted through this service, if you would like to disable it, I can help you with that.
Please follow the below steps to disable AVG offers: https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-popup-notifications&q=popup&supportType=home#idt_035 (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-popup-notifications&q=popup&supportType=home#idt_035)
To stop offers for other products, untick the boxes next to the following options:
-Share app-usage data with AVG so we may offer you upgrades or our other products.
-Share app-usage data with AVG so we may offer you 3rd party products.
If you have any queries, do let us know.
Thank youand keep us updated.