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  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Elena PolyakovaElena Polyakova 

My VPN trial cannot be cancelled. My product is not shown where it is supposed to be. Please help.

 

User-added imageUser-added image

 

 

Best Answer chosen by Elena Polyakova
Alok KumarAlok Kumar (Avast)
Thank you for the confirmation Elena,
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
Fer van der ZandenFer van der Zanden 
I finished my licences in time. How can i stop my payments ??
please help. 
Best Answer chosen by Fer van der Zanden
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Fer, 
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27. 
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to 
get refund for all these orders? 
tang lijuntang lijun 
订单编号: 10390237310
AVG Secure VPN for windows10 can not  activation.,and iphone 6plus can not be download and setup.
Can I cancel this order? Because I can not be used normally.
thank you very much!
Best Answer chosen by tang lijun
Vishnu VardanVishnu Vardan (Avast)
Hi,

We will certainly check this for you.

What happens when you try to activate AVG secure VPN?

Are you getting any error message?

Are you trying to connect secure VPN from China? Because AVG Secure VPN can't be used in China.

Yeah you can also cancel the order within 30 days from the date of purchase to avail refund.
enrico rodgerenrico rodger 
avg vpn shut down my wifi,locked up my lap top and now it wont load on my main computer that is cable conneted i wish i never paid for this product ( user of avg poducts for 10 years) not happy avg
Best Answer chosen by enrico rodger
Alan BinchAlan Binch
Enrico, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Joe MontesinJoe Montesin 
My AVG VPN which was upgraded on the 30th of June is telling me “Your online privacy is not protected”! Please does it needs some activation?
 
Best Answer chosen by Joe Montesin
Alok KumarAlok Kumar (Avast)
Thank you for providing the screenshot Joe,
It seems your AVG Secure VPN is disabled which is why it says "your online privacy is not protected". Please open AVG Secure VPN and toggle the On/Off slider to enable your AVG Secure VPN.
Cheers,
Alok.
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