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Sharon Nugent AVG VPN disconnected
My VPN does not renew for a bit and in trying to confirm I had it I inadvertently disconnected it. Is there a way you can connect again for me?
Elena Polyakova How to cancel 60-days trial
My VPN trial cannot be cancelled. My product is not shown where it is supposed to be. Please help.
Best Answer chosen by Elena PolyakovaAlok Kumar (Avast)Thank you for the confirmation Elena,
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Regards,
Alok.
Phillip Marais VPN tells me I need to buy a licence, even though I have a licence for it.
I have bought a 1 year multi-device VPN subscription. I activated it with the licence key that was emailed to me. I also installed it on my mobile phone, and activated it with the same key, and it is activated on my wife's machine, so 3 devices in total.
Now, on my PC (the first device), it tells me that I either have to start a free trial, or buy a licence, yet on the same module under the "my subscriptions" tab, it shows that I have the VPN, that it is installed, and it shows the licence number underneath.
Please help? How do I get my VPN working again?
Now, on my PC (the first device), it tells me that I either have to start a free trial, or buy a licence, yet on the same module under the "my subscriptions" tab, it shows that I have the VPN, that it is installed, and it shows the licence number underneath.
Please help? How do I get my VPN working again?
Best Answer chosen by Phillip MaraisRanjani Bakthavachalam (Avast)Hello Philip,
We recommend you to activate it using your email address and password instead of license number.
Open AVG Secure VPN -> My AVG -> My Subscription -> Log out and remove license (if available) -> Log in -> enter your email address and password to activate it.
We recommend you to activate it using your email address and password instead of license number.
Open AVG Secure VPN -> My AVG -> My Subscription -> Log out and remove license (if available) -> Log in -> enter your email address and password to activate it.
ISP Email Servers are BLACKLISTING AVG VPN IP Addresses?
****WARNING*****
When sending an email from Office 365 Client on my PC to anyone I get this error,:my ISP has blacklisted the IP address my VPN (AVG Security) provides to keep away prying eyes.
ERROR: Task 'XXXXXX@bigpond.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 5.7.1 Connection refused - OB115. 5.62.22.13 is blacklisted. If you believe this to be in error, please contact postmaster@bigpond.com'
I have redacted to not show my real email address except to show the ISP responsible for the blacklist error.
How can I resolve this issue/error without being forced to shut down the AVG VPN connection?.
Best Answer chosen by Marcus CooperKarthikeyan (Avast) I'm glad to hear that your issue is resolved.
Yes, the security and protection are more complex these days and it requires advanced setup.
We appreciate your expertise in this issue.
Thank you for your time and co-operation.
Yes, the security and protection are more complex these days and it requires advanced setup.
We appreciate your expertise in this issue.
Thank you for your time and co-operation.
Graeme Krauss AVG VPN
I want to purchase AVG VPN for my android phone but every time I try it says there's an error and say to manage subscription. I have both the free version as well as the Pro version on the same device, do I need to remove the free version before it will allow me to purchase AVG VPN.
Best Answer chosen by Graeme KraussKarthikeyan (Avast) Hello Graeme,
You can purchase AVG Secure VPN for android device from the "Google Play Store".
If you get any error message, we request you to try after 24 hours.
You can remove the free version from your android device and install the paid subscription once the purchase is complete.
You can purchase AVG Secure VPN for android device from the "Google Play Store".
If you get any error message, we request you to try after 24 hours.
You can remove the free version from your android device and install the paid subscription once the purchase is complete.
Daniele Sardella Avg Vpn automatic renewal
Hi,
how can I cancel the automatic subscription for Avg secure VPN Multi-device after the free trial of 60 days?
how can I cancel the automatic subscription for Avg secure VPN Multi-device after the free trial of 60 days?
Best Answer chosen by Daniele SardellaSanthosh Pannerselvam (Avast)Hello Daniele,
On checking your account, we see that you have a 60 trial product of AVG Secure VPN Multi-device and AVG TuneUp. If you wish, we will cancel the auto renewal for the products.
On checking your account, we see that you have a 60 trial product of AVG Secure VPN Multi-device and AVG TuneUp. If you wish, we will cancel the auto renewal for the products.
Fer van der Zanden How tot stop my payments ??
I finished my licences in time. How can i stop my payments ??
please help.
please help.
Best Answer chosen by Fer van der ZandenRanjani Bakthavachalam (Avast)Fer,
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27.
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to
get refund for all these orders?
The auto renewal status for AVG Driver Updater is already cancelled so you will not be charged further and the product will get expired on 2018.10.27.
You have been charged for renewal of AVG Secure VPN, AVG Internet Security - Unlimited and AVG TuneUp - Unlimited recently. Would you like to
get refund for all these orders?
tang lijun AVG Secure VPN for windows10 can not activation.
订单编号： 10390237310
AVG Secure VPN for windows10 can not activation.,and iphone 6plus can not be download and setup.
Can I cancel this order? Because I can not be used normally.
thank you very much!
AVG Secure VPN for windows10 can not activation.,and iphone 6plus can not be download and setup.
Can I cancel this order? Because I can not be used normally.
thank you very much!
Best Answer chosen by tang lijunVishnu Vardan (Avast)Hi,
We will certainly check this for you.
What happens when you try to activate AVG secure VPN?
Are you getting any error message?
Are you trying to connect secure VPN from China? Because AVG Secure VPN can't be used in China.
Yeah you can also cancel the order within 30 days from the date of purchase to avail refund.
We will certainly check this for you.
What happens when you try to activate AVG secure VPN?
Are you getting any error message?
Are you trying to connect secure VPN from China? Because AVG Secure VPN can't be used in China.
Yeah you can also cancel the order within 30 days from the date of purchase to avail refund.
Aytekin Gonul Nordvpn and AVG just wont work
I used NordVPN with AVG internet security about 25 days and everything worked well.
Now i paid for AVG Internet Security Unlimited and AVG PC Tuneup.
Internet Security and NordVPN worked well until I used the AVG PC Tuneup. This Tuneup messed mc PC and I begin to get BLUESCREEN when I try to use NordVPN.
I uninstall AVG PC Tuneup from my PC.
So I clean install Windows 7 and I just cant seem to get my AVG to work with my NordVPN.
I did disable AVG Internet Security program temporarily to check about Nord VPN is working. The answer is NO. I got Bluescreen again.
Than I uninstall AVG Internet Security and NordVPN works perfectly.
Now I have many times clean install windows 7 and every time I try to use AVG and NordVPN still getting BLUESCREEN.
Both work seems perfect individually.
HOW CAN I GET AVG and NORDVPN WORK TOGETHER.
Any help or direction to look will be great thanks
Regards A.G.
Now i paid for AVG Internet Security Unlimited and AVG PC Tuneup.
Internet Security and NordVPN worked well until I used the AVG PC Tuneup. This Tuneup messed mc PC and I begin to get BLUESCREEN when I try to use NordVPN.
I uninstall AVG PC Tuneup from my PC.
So I clean install Windows 7 and I just cant seem to get my AVG to work with my NordVPN.
I did disable AVG Internet Security program temporarily to check about Nord VPN is working. The answer is NO. I got Bluescreen again.
Than I uninstall AVG Internet Security and NordVPN works perfectly.
Now I have many times clean install windows 7 and every time I try to use AVG and NordVPN still getting BLUESCREEN.
Both work seems perfect individually.
HOW CAN I GET AVG and NORDVPN WORK TOGETHER.
Any help or direction to look will be great thanks
Regards A.G.
Best Answer chosen by Aytekin GonulRanjani Bakthavachalam (Avast)Thank you for the info, Aytekin.
We will make a note on the escalated case to let our developers team about this. They will check and get back to you once the resolution is found.
We will make a note on the escalated case to let our developers team about this. They will check and get back to you once the resolution is found.
Mel Pama Being Hsssled to pay all the time.
All my VPN apps are paid up till Dec 2020 and June 2021. I have a VPN App that is not for Multi Devices use and one that is for only 1 device; yet I still get the "please buy" the one on my mobile device (android) which is one of the unlimited ones. I did first down load an app from AVG, which I later removed from my mobile, and the messages began. Then I installed one form my Multi Device VPN for free. But the "Please pay" message still comes up every time I try to run it. It appears that your software is leaving behind information that makes every new installed device want me to pay money. How can I fix this so I can get my Mobile VPN to work as required.
Best Answer chosen by Mel PamaPriyanga Sekar (Avast)Hi Mel,
We are here to help.
You have an active subscription of AVG Secure VPN multi-device valid till December 31, 2020. You can install/activate on 5 devices at a time which includes Windows PC, Mac, Android and iOS platforms.
To be sure, are you facing issues with activation of the product on your Android device?
We are here to help.
You have an active subscription of AVG Secure VPN multi-device valid till December 31, 2020. You can install/activate on 5 devices at a time which includes Windows PC, Mac, Android and iOS platforms.
To be sure, are you facing issues with activation of the product on your Android device?
Let's fix this together.
You have an active subscription of AVG Secure VPN valid till June 11, 2019. Click here to install and activate your AVG Secure VPN using AVG MyAccount credentials.
Keep us informed here.