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  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
seoyoung Leeseoyoung Lee 
정말 죄송하지만 AVG Secure VPN 다중 장치 1년 구독 84,342원을 환불 해 주시길 바랍니다.
아무래도 잘못 클릭한 거 같은데, 제 의도와 전혀 상관없이 결제가 되었습니다.
적은 금액이 아니므로 꼭 환불 해 주신다면 감사하겠습니다.
Best Answer chosen by seoyoung Lee
Sarath PriyanSarath Priyan (Avast)
Hi Seoyoung,

AVG Support through community is available only in English.

On translating your description, you wish to have full refund for AVG Secure VPN.

As requested, I have processed full refund for the same and the amount will be credited within 5-7 business days.
stan woodleystan woodley 
I have just purchased a new computer but cannot find my vpn can you help stan
Best Answer chosen by stan woodley
BalasubramanianBalasubramanian (Avast) 
Hello Stan,

Earlier, we sent email instruction to reinstall and activate AVG Secure VPN.
Did you follow those email steps?
Sage FaewSage Faew 
I changed my VPN to London United Kingdom
but the British apps BBC iplayer and all4 will show me content but not play shows.
They arent seeing my location as United Kingdom.
i upgraded to AVG VPN to be able to do that.
Do I have to do something else?
Best Answer chosen by Sage Faew
-980888528-980888528 (Avast)
Hello Sage,
Let us explain this for you. There are several locations good optimized for video streaming. Please use the locations listed below to access the streaming sites:
Gotham, Miami, New York, Seattle, Wonderland.
We are here if you need further help.
Sharon NugentSharon Nugent 
My VPN does not renew for a bit and in trying to confirm I had it I inadvertently disconnected it. Is there a way you can connect again for me?  
Best Answer chosen by Sharon Nugent
Priyanga SekarPriyanga Sekar (Avast)
Hello Sharon,

Let's fix this together.

You have an active subscription of AVG Secure VPN valid till June 11, 2019. Click here to install and activate your AVG Secure VPN using AVG MyAccount credentials.

Keep us informed here.
Oğuz HANOğuz HAN 

Dear Sir / Madam,
These days I had a connection problem for AVG Secure VPN. I uninstalled and reinstalled my program. But I think my license has been canceled. My subscriber has only 9 months left. Would you mail my license number again?
Yours truly,

Oğuz HAN
Best Answer chosen by Oğuz HAN
-980888528-980888528 (Avast)
Hello Oğuz,
We see that you have purchased AVG Secure VPN on 2/25/18 and it got expired on 2/25/19. We couldn't locate any active subscription under this email address.
Have you renewed it in February? Is there any chance that you have registered it under an alternate email address?
Elena PolyakovaElena Polyakova 

My VPN trial cannot be cancelled. My product is not shown where it is supposed to be. Please help.


User-added imageUser-added image



Best Answer chosen by Elena Polyakova
Alok KumarAlok Kumar (Avast)
Thank you for the confirmation Elena,
I have cancelled the automatic renewal for AVG Secure VPN trial (which is valid until 2018.11.9). The subscription will not renew and no money will be taken from your account.
Feel free to contact us again if you need any further assistance.
Phillip MaraisPhillip Marais 
I have bought a 1 year multi-device VPN subscription. I activated it with the licence key that was emailed to me. I also installed it on my mobile phone, and activated it with the same key, and it is activated on my wife's machine, so 3 devices in total. 

Now, on my PC (the first device), it tells me that I either have to start a free trial, or buy a licence, yet on the same module under the "my subscriptions" tab, it shows that I have the VPN, that it is installed, and it shows the licence number underneath.

Please help? How do I get my VPN working again?
Best Answer chosen by Phillip Marais
-980888528-980888528 (Avast)
Hello Philip,

We recommend you to activate it using your email address and password instead of license number.

Open AVG Secure VPN -> My AVG -> My Subscription -> Log out and remove license (if available) -> Log in -> enter your email address and password to activate it.
Marcus CooperMarcus Cooper 



When sending an email from Office 365 Client on my PC to anyone I get this error,:my ISP has blacklisted the IP address my VPN (AVG Security) provides to keep away prying eyes.

ERROR: Task 'XXXXXX@bigpond.com - Sending' reported error (0x800CCC6F) : 'Your outgoing (SMTP) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 554 5.7.1 Connection refused - OB115. is blacklisted. If you believe this to be in error, please contact postmaster@bigpond.com'

I have redacted to not show my real email address except to show the ISP responsible for the blacklist error.


How can I resolve this issue/error without being forced to shut down the AVG VPN connection?.

Best Answer chosen by Marcus Cooper
KarthikeyanKarthikeyan (Sitel) 
I'm glad to hear that your issue is resolved.

Yes, the security and protection are more complex these days and it requires advanced setup.

We appreciate your expertise in this issue.

Thank you for your time and co-operation.
Ata Deniz ŞakarAta Deniz Şakar 
I have got a free license from Share ware on sale (https://sharewareonsale.com/s/free-avg-internet-security-2014-54-99-value) everything works fine but my vpn doesnt connecting. Its saying that AVG vpn server has refused your license file ? Please help
Picture nr 1
Picture nr 2
Best Answer chosen by Ata Deniz Şakar
Santhosh PannerselvamSanthosh Pannerselvam (Avast)
Hi Ata,

We are sorry to hear this.

We will help you to sort out the issue.

It isn't recommended to share account/order, personal info over this public post

We have sent you an email to your registered email address. Please check for the email and revert back to us
Nicolò CosentiniNicolò Cosentini 
Good evening, I have a license valid until November 2020 for avg secure vpn but when I activate this function it tells me that avg has refused my license and to contact you
Best Answer chosen by Nicolò Cosentini
AvinashAvinash (Avast) 
Hi Nicolò.
We're here to help.
Could you share a screenshot (https://bit.ly/34kOnue) of the error message?
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