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Tyler PetersonTyler Peterson 

Error Code 0xe001c00d

I tried installing AVG and got error code 0xe001c00d, can someone tell me what this means? I'm on Windows 10.
Best Answer chosen by Tyler Peterson
Vennila NagarajanVennila Nagarajan (Avast)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please feel free to contact us for further assistance with AVG.
Thank you.

All Answers

Sreedevi PadmakumarSreedevi Padmakumar (Avast)
Hello Tyler,
I apologize for the inconvenience caused while installing AVG.
May I know the name of the AVG program you are trying to install?
Thank you.
Tyler PetersonTyler Peterson
Basically the whole program doesnt want to install and gives me that error code. I tried installing it a couple months ago but gave the same code. I got it off the main AVG page.
Tyler PetersonTyler Peterson
Quick detail: its giving me "Event exec_finished" as well
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Tyler,

Are you now trying to install a paid or free/trial version of AVG program? Have you earlier installed any AVG (paid/free/trial) in the computer you are now trying to install your AVG program?

Thank you.
Tyler PetersonTyler Peterson
Yes I have had free before, I uninstalled AVG a few months ago and am installing it again.
Vennila NagarajanVennila Nagarajan (Avast)
Hi Tyler,
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please feel free to contact us for further assistance with AVG.
Thank you.
This was selected as the best answer
Tyler PetersonTyler Peterson
Thank you Venilla, this helps me a lot. If I do have any other problems I will reply further.
KishoreKishore (Avast) 
Hello Tyler.
Thanks for writing back to us. You can reach us back if you have any issues further.
Grouchy MomGrouchy Mom

Thank you, AVG!!  I have been using AVG for a few years now. A few months ago after installing Windows 10, I tried to reinstall AVG.  Of course I got the error.  I searched for help then got fed up because I had other issues with Windows 10 so I gave up.  I downloaded another program, Av**t :), but I was never really happy with it.  I finally tried to download AVG again and decided I was not going to quit until I got it.  I came across this solution.  It worked!!!!  First try! No complication! Took only a couple minutes. 

Also, the link to determine what OS I have, was a plus. I was pretty sure I knew, but it was nice to be able to easily double check. 

AVG, I promise I won't stray again.

Thanks again!

Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Grouchy,
Thank you for your kind support. It is customers like you that are helping to make AVG a household name.
Thank you for choosing an AVG solution for your computer.
Please feel free to get back to us for any issues with AVG.
Thank you.
Christopher MelvilleChristopher Melville
Dear AVG, I'm having this problem in almost exactly the same scenario as above. I've done everything you have recommeneded here (using the uninstaller etc) and I still have the same error. I get the error when I try to install 'Protection' on AVG Zen. Please help,

Chris
AravindhAravindh (Avast) 
Hello Christopher,
We regret for the inconvenience caused. We would request you to know whether you are trying to install AVG protection as trial period or a paid version, so that we can assist you
further. Thank you.
Christopher MelvilleChristopher Melville
I am trying to install it from AVG Zen which I downloaded for free. From there I'm trying to install 'Protection'
BalasubramanianBalasubramanian (Avast) 
Hello Christopher,

Thank you for providing the information.
Could you please let us know the operating system of your PC, so that we can assist you better?
Christopher MelvilleChristopher Melville
It's Windows 10
Rajarajan SooiyachanthRajarajan Sooiyachanth (Avast)
Hello Christopher,
Thank you for the information. This error code could be due to any older version of AVG which was not removed completely. We request you to make sure if the traces had been removed by following these instructions once again.
Please remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.
Carl SnyderCarl Snyder
I too have the problem. Get error code Oxc007001d. Was trying to install AVG after failing to get Kaspersky working for more than a few days of successful opreation.  I think they were loading updates that were not compatable with my computer. Kaspersky 2017 would not work at all. So was using 2015. I have Windows XP sp3.  The problem was that my processor did not have SSE-2.
it only has SSE.  So even tho I was able to load and run 2015 it quit after a few days. Their tech suport was worthless. Perhaps the SSE-2 problem is at work here.  I will  run without protection until the problem has a proper solution.    Carl
Sarath RajagopalSarath Rajagopal (Avast)
Hi Tyler,
We apologize for the issue caused to you and Thank you for providing the system information. To assist better with the installation of AVG Antivirus please kindly provide the screenshot of the error using below link http://avgclick.me/getscreenshot. Also please kindly mention the AVG Version you are trying to install.
Thank you.
Alan BinchAlan Binch
@ Carl Snyder
Carl, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also, to the best of my knowledge, the latest AVG version also requires SSE-2.
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