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jacques cappoenjacques cappoen 

payment

i pay two times this year wat can i do 
Best Answer chosen by jacques cappoen
Alok KumarAlok Kumar (Avast)
Hello Jacques,
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
Alok.

All Answers

Balasubramanian SBalasubramanian S (AVG) 
Hello Jacques,

You have been charged EUR49,99 for the renewal of AVG Internet Security 1 computer (1 year) license on 4th May 2018.
Since you have already subscribed for AVG Internet Security - Unlimited Devices (1 year subscription), it is not necessary to have this recently renewed license.
Would you like to get refund of the recent charge?
jacques cappoenjacques cappoen
no refund but can keep it for next year thanks jacques
Alok KumarAlok Kumar (Avast)
Hello Jacques,
Since you already have AVG Internet Security - Unlimited valid till 2019.9.2 so you can receive a refund for AVG Internet Security (which has been renewed on 2018.5.4). Let me know if you want me to merge AVG Internet Security and AVG Internet Security - Unlimited or want to receive a refund for AVG Internet Security.
Best regards,
Alok.
This was selected as the best answer
jacques cappoenjacques cappoen
no refund ,but it is good for next year 
jacques cappoenjacques cappoen
ok give me a refund but i d ont have pay pal i stopt how i give you my bank acout nummber ?
Balasubramanian SBalasubramanian S (AVG) 
I acknowledge your refund request and it is not necessary for you to provide the account number as you would get the amount credited to the payment method that you have chose.
Keep checking your email to know about refund status.
Your patience is much appreciated.
Shona CollinsShona Collins
I upgraded yesterday to tuneup premium and paid by PayPal  but I accidently paid both for the 2y in intended and also for one you (c£17`)  Please can I have that one year refunded?
Sarath PriyanSarath Priyan (Sitel)
Hi Shona,

I have responded to your original post with the details to locate the charges.

Please respond to the email for further assistance.
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