AVG Support Community
Why is it that EVERY TIME I go to AVG Internet Security I have this big RED message about "PC RESTART NEEDED"?
I go there about once a week and it seems as though this always always presented.
Today, the ONLY thing that was up dated was virus definitions.
This is really annoying that I always have to restart.
Not yet, because I should not have to EVERY damn time.
Virus Definitions are up to date: Release date: October 1, 2019 9:51 AM (ver. 191001-4)
Your application is up to date: Release date: September 19, 2019 1:58 AM (ver. 19.8.3108 - build 19.8.4793.539)
AsI said earlier, just 5 or so days ago, I also had to restart the computer according to AVG. That is why I want to NOT have to do this every time with AVG Internet Security.
Also, this would be a hell of a lot easier to communicate were I able to copy/paste from the AVG Internet Security -> Menu -> Settings -> General -> Update screen.
This , and all other AVG programs are getting more and more difficult to use as you remove useful functions (dupe file finder), make improvements (restart computer EVERY time), etc.
I have used AVG for years but, you are sorely trying my patience. If I have to restart my computer after this time, I will likely remove all AVG products and go with a more responsive (to the customer) vendor.
And NO, you may NOT take control of my computer to fix this.
If I remove it, it is gone for good. This program is way toohigh in my time for doing maintenance on it.
You (AVG) whould have been doing this kind of stuff BEFORE you send out an update that screws everything up.
As I said earlier, I will, sometime today, when I get a chance, reboot my computer, AGAIN, to satisfy AVG but this is your (AVG) last chance, one more reboot requirement and you are gone. I do not have the time nor inclination to debug your code (I had enough of that before I retired, then it was fun, now it is a pain in the @$$).
OK, I finally got the time (and inclination) to restart my computer as AVG Demanded, AGAIN. The restart happened yesterday 10/1, in the afternoon.
Virus definitions as of 10/2/19 4:32 ver 191002-2
Application update 9/19/19 1:58 AM ver 19.8.3108 build 19.8.4793.541
So far, no DEMAND to restart computer.
I will be checking ths daily and pot when the damned DEMAND reappears (likely before the week is out)
I reinstalled AVG and that seemed to have resolved the "Restart" prompts so far.
You can stop with the "We're sorry" stuff. It no longer flies.
My latest problem with AVG PCTuneup is that, on the front page it says that "Automatic Maintenance is ON" BUT on the "Menu -> Settungs -> Automatic Maintenance" setting the switch is "RED" (i.e. OFF) and "Choose what to delete during Automatic Maintenance" has the "busy" tinig running for the past 8 hours.
Oh, and Automatic Maintenance is NOT (Automatic)
Uninstall/Reinstall - that is the answer to everyting. Maybe if the program were morethoroughly tested BEFOREHAND you paying customers would not have to do that for every problem.
Before I do so, sometime next week,
It is NOT fixed.
I got the November 1 Virus Definitions update 191101-0 and again got that damn red warning that I had to restart my computer.
This AVG Software needs a serious reworking to avoid having to do a restart every time the virus definitions are updated.
(The application version is the same as I noted above and was not updated)
No. But it is damn annoying that I have to save EVERYTHING that is open to reboot just because AVG updated atable of virus definitions. That is, in my 40+ years experience, some pretty sloppy programming.
Your programmers should be able to just install the new virus definitions with a different name than the active one, set a flag, and tell the user (me) to restart AVG. When AVG (and ONLY AVG, not the entire computer) restarts, check the flag. If set, swap in the new virus definitions and trash the old ones. If not set, leave the virus definitions as they were. This is MUCH LESS disruptive to your CUSTOMERS, who should always come first.
How are virus definitions a critical update?
Given your response, there must e more to 'virus definitions' than just virus definitions. There must be some executable code that you are installing along with the 'virus definitions'.
My problem is that EVERY time the 'virus definitions' are updated, I have to do a full system reboot yet when the program itself is updated, I do not have to do that. It appears bassackwards to me.
The message appears on the AVG main page when I open it AFTER virus definitions have been updated.
As you can see, above, I updated AVG to 19.8.3108 build 19.8.4793.544 on September 9 at about 1:58 AM. Note that this update to the PROGRAM, may have occurred without me doing anything. I don't think that I was up at 2 in the morning playing with AVG.
Whoa, I just noticed that the Virus Definitions were updated AGAIN, on Nov 2 at 3:46AM to ver 191102-0. That virus definition update did NOT require me to reboot my entire machine (GOOD). That is how EVERY Virus Definition update should be, no user interaction necessary, especially no MACHINE REBOOT REQUIRED. The most that should ever be needed is to quit AVG and restart AVG..
I just noticed a check box under 'More Options' for virus definition updates called "Enable streaming update" that is checked. What does that do if checked and if not checked?
Could this be related to the 'Restart Required"?
I'm going to just drop this as you at AVG don't seem to understand how annoying and this is to someone with over 40 years experience working with, designing, and testing computers and computer systems, from main frames to integrated.
It used to be that customer satisfaction was the number 1 priority. I can see that this is no longer the case.