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Tim GilroyTim Gilroy 

Couple questions

1. What ever happened to the extension in Chrome? Last year I had an AVG secure extension in chrome but now it is gone....

2. Did AVG ever fix the scanning error in the Windows 10 Mail app? I had a support ticket open for a long time with two data logs sent to AVG engineers because the mail app in Windows 10, when configured properly, would not allow AVG to scan e-mails... I haven't heard anything back since I sent my last data log a few months ago.
Best Answer chosen by Tim Gilroy
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Tim,
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Web Tune up. I request you to please install it using the article http://avgread.me/1G9RXly
and also upon reviving your case details. Your email scanner issue has been escalated to our senior team. Once the issue resolved you will get contacted via email.
Please feel free to get back to us for further assistance.
Thank you.

All Answers

Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Tim,
I apologize for the inconvenience you experienced in this case.
I understand that you wish to install AVG Web Tune up. I request you to please install it using the article http://avgread.me/1G9RXly
and also upon reviving your case details. Your email scanner issue has been escalated to our senior team. Once the issue resolved you will get contacted via email.
Please feel free to get back to us for further assistance.
Thank you.
This was selected as the best answer
Tim GilroyTim Gilroy
I now receive the following error:User-added image
Ranjani BakthavachalamRanjani Bakthavachalam (Avast)
Hello Tim, I sincerely apologize for the difficulties that you are experiencing. I could see that your issue has been escalated to our Senior Tech and our Technicians are working on it and will be with you at the earliest. You're patience is much appreciated.
Tim GilroyTim Gilroy
I should clarify, the above screenshot, is the error message I get when trying to install "Web Tune-up"
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Tim,
It seems that you have received the error message while installing the AVG WebTuneUp, Please use the link : http://download-toolbar.avg.com/partners/common/AVG%20Secure%20Search.exe to install the AVG Secure Search on your PC. Please don't hesitate to reach us for further assistance.
Thank you.
Tim GilroyTim Gilroy
Hi,

For some reason the installation thinks I already have it installed. It is not listed anywhere on my computer until I looked into a hidden folder called "program data". I had originally deleted the folder out of "program data" but it has placed itself back in. How can I remove all traces when I don't see it anywhere else on my computer? I have attached screenshots of the new error message, my control panel, and my program file locations:User-added imageUser-added imageUser-added imageUser-added imageUser-added image
Ratheesh RamadevanRatheesh Ramadevan (Avast)
Hello Tim.
We regret for the inconvenience caused. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
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