Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Esaïe LegrandEsaïe Legrand 

Licenses AVG Ultimate et AVG Tuneup, doublon ?

Bonjour,

Je viens de faire l'acquisition d'une licence pour AVG Ultimate, et j'ai constaté que celle-ci incluait également AVG PC TuneUp. Sachant que j'avais déjà une licence AVG TuneUP, qui se renouvelle automatiquement, devrais-je annuler cette dernière pour ne pas avoir à payer deux fois la licence TuneUp ou bien seule la licence AVG Ultimate complète se renouvellera-t-elle ?

Merci.
Best Answer chosen by Esaïe Legrand
KishoreKishore (Avast) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.

All Answers

KishoreKishore (Avast) 
Hello Esaïe,
Sorry for not replying in your native language. It is to keep you informed that we support only in English. Could you please elaborate your issue in English so that we could assist you better in resolving your issue?
Thank you.
Alan BinchAlan Binch
Esaïe, This Community is basically English language.. Query translation....
[French to English]
AVG Ultimate licenses and AVG Tuneup, duplicate?
Hello,
I just bought a license for AVG Ultimate, and I found that it also included AVG PC TuneUp. Knowing that I already had an AVG TuneUP license, which is automatically renewed, should I cancel it for not having to pay twice the TuneUp license or will only the full AVG Ultimate license renew itself?
Thank you.
AVG Guru
Esaïe LegrandEsaïe Legrand
Thank you for the translation. I didn't think of writing in English, sorry about that. As Alan wrote, my question was to know if I needed to cancel my suscription to the TuneUp license since now the Ultimate license I bought already includes TuneUp. I wouldn't want to pay twice for TuneUp license.
KishoreKishore (Avast) 
Hello Esaïe,
Thank you for replying us back. Since you have purchased our AVG Ultimate subscription you can apply for the refund for your AVG PC TuneUp program using the instructions provided on the article http://avgclick.me/AVGRefundPolicy . Please feel free to contact us for further assistance.
Thank you.
This was selected as the best answer
 Ask a question
Struggling with non-AVG technology? We can fix that, too!