This article contains troubleshooting steps for common issues related to AVG Antivirus.
For general information about AVG Antivirus, refer to the relevant article below according to platform:
Why am I getting the error, "Sorry, something went wrong"?
This error commonly occurs when there is a problem with your device's DNS settings. To troubleshoot this issue, follow the steps below:
- Change your DNS settings so that AVG Antivirus can communicate with the appropriate server. To manage your DNS settings, refer to the following article:
- If you still see the error after changing your DNS settings, contact AVG Support, and include a screenshot of your most recent order confirmation email. To contact AVG Support, use the contact form linked below:
Why am I getting the error, "Well, this is embarrassing"?
This error commonly occurs when there are conflicts with Windows services configuration. For detailed troubleshooting steps, refer to the following article:
Why won't AVG Antivirus open?
This error commonly occurs when certain application files are outdated, corrupted, or missing. To troubleshoot this issue, follow the steps below:
Why does Smart Scan stop before finishing a scan on my PC?
This error commonly occurs when certain application files are outdated, corrupted, or missing. To troubleshoot this issue, follow the steps below:
- Repair the AVG Antivirus installation file. To repair the file, refer to the following article:
- Uninstall the application. For detailed uninstallation instructions, refer to the following articles:
- Re-install the application. For detailed installation instructions, refer to the following articles:
- If AVG Antivirus still fails to open, contact AVG Support, and include a screenshot of your most recent order confirmation email. To contact AVG Support, use the contact form linked below:
Why is AVG Antivirus blocking the website I want to visit?
If AVG Antivirus blocks a website that you use regularly, you can add it to the Exceptions list, which prevents the defined website from being detected by AVG shields. For detailed instructions, refer to the following article:
- AVG Internet Security 24.x for Windows
- AVG AntiVirus FREE 24.x for Windows
- AVG Internet Security 20.x for Mac
- AVG AntiVirus 20.x for Mac
- AVG AntiVirus Pro 24.x for Android
- AVG AntiVirus 24.x for Android
- AVG AntiVirus Pro 24.x for iOS
- AVG AntiVirus 24.x for iOS
- Microsoft Windows 11 Home / Pro / Enterprise / Education
- Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
- Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
- Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1 with Convenient Rollup Update, 32 / 64-bit
- Apple macOS 14.x (Sonoma)
- Apple macOS 13.x (Ventura)
- Apple macOS 12.x (Moneterey)
- Apple macOS 11.x (Big Sur)
- Apple macOS 10.15.x (Catalina)
- Apple macOS 10.14.x (Mojave)
- Apple macOS 10.13.x (High Sierra)
- Apple macOS 10.12.x (Sierra)
- Google Android 9.0 (Pie, API 28) or later
- Apple iOS 15.0 or later
- Compatible with iPhone, iPad, and iPod touch