Troubleshooting steps for the error message You are offline and vpn ran into the problem | AVG

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Troubleshooting the error "You're offline" or "VPN ran into a technical problem" in AVG Secure VPN

This article contains instructions for the AVG Secure VPN displays the error message "You're offline" or "VPN ran into a technical problem", and it may occur even with an active internet connection. This usually indicates that you may be using an older version of the application.

Restarting your device can proceed with pending updates and often resolve the issue. If the issue persists, updating the app to the latest version should resolve.

To update the app to the latest version, please follow the steps below, depending on your Operating system.

Uninstall AVG Secure VPN

For detailed instructions, refer to the following article:

Reinstall AVG Secure VPN

For detailed instructions, refer to the following article:

  • Install AVG Secure VPN on Windows.
  • Activate AVG Secure VPN, then try connecting to the VPN again.
  • Install AVG Secure VPN on Mac.
  • Activate AVG Secure VPN, then try connecting to the VPN again.

If these steps do not resolve the issue, contact AVG Support.

  • AVG Secure VPN
  • Windows and macOS
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