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AVG AntiTrack - FAQs

This article applies to the new version of AVG AntiTrack for Windows (AVG AntiTrack version 4.x). For information about migrating from the legacy version of AVG AntiTrack, refer to the following article: AVG AntiTrack migration.

General

What is AVG AntiTrack?

AVG AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques, and protect your system privacy. AVG AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information that trackers and other third parties can see about you. AVG AntiTrack also clears tracking cookies and other tracking data from your browser.

AVG AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques. AVG AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes the information that trackers and other third parties can see about you. AVG AntiTrack also clears tracking cookies and other tracking data from your browser.

How is AVG AntiTrack different from an antivirus or VPN app?

Antivirus apps are designed to protect your device from security threats, such as viruses, trojans, and malware, but will not prevent online tracking. VPN apps are designed to hide your location by encrypting your connection. However, when you use VPN alone, trackers can still identify you based on your device, browser, and online behavior. Unlike antivirus and VPN apps, AVG AntiTrack is designed to prevent third parties and advertisers from tracking your online activity.

Does AVG AntiTrack block ads?

AVG AntiTrack is not an ad blocker and you will probably still see ads on some of your favorite websites after installing the application. However, AVG AntiTrack prevents trackers from gathering information about your online behavior and stops you from seeing targeted ads (for example, an ad for an app you recently viewed).

What is online tracking and how does it affect me?

Online tracking is the process of gathering information about you through sophisticated analytics embedded on websites. Information gained via online tracking is used to create your unique online profile (or digital fingerprint), which allows advertisers to identify you online. This can affect you in several ways:

  • Advertisers may use information about your online behavior to spam you with targeted advertising.
  • Certain websites may also show higher prices for apps that you have been researching online, such as flight tickets.
  • Many of your favorite websites store huge amounts of information about you, which is vulnerable to data breaches. If this data is breached, third parties can access and use your personal data.

How am I leaving tracks online?

Many of the websites you visit download cookies to your browser, or identify you by unique data on your device. This information is used to identify you when you return to that site or other sites participating in the same tracking system.

What is a digital fingerprint?

When you visit a website, you usually provide data related to your device configuration, browser, and online behavior. This is continuously stored and builds as you continue to interact with websites. Almost every website collects user data via the same types of advertising networks, which means that all your online activity is tracked and added to your own unique online profile. As you repeatedly visit your favorite websites, access your online accounts, shop online, and fill various forms, your online profile behaves like a "digital fingerprint", which you leave everywhere you go on the web.

Your digital fingerprint is not connected to your actual identity, but it can be used to create an accurate profile of you as an individual. Online tracking techniques study your interests, age, religion, medical issues, income, expenses, shopping habits, and other highly personal information. While this helps sellers personalize their ads, it can also represent a violation of your privacy. AVG AntiTrack protects your online identity by continuously changing your digital fingerprint.

What are cookies?

Cookies are files that websites, trackers, and third parties leave on your browser that allow them to view your online activity. Targeted ads, which are ads that appear to match your online activity, are a direct result of cookies on your browser. Cookies may also cause websites to display higher prices for apps that you have been researching online, including flight tickets. To prevent targeted ads and to protect your privacy online, it's important to clear your cookies regularly.

What is browser data?

Browser data is information that is often stored in your browser when you interact with websites. Browser data allows anybody else who uses your device to view your search history, and see which websites you have visited. Additionally, browser data allows websites to automatically fill forms and keep you logged into your accounts after you close a browsing session. Although this can be convenient, it also puts your privacy at risk and may allow third parties to access your private data. AVG AntiTrack makes it easy to remove browser data. You are always prompted to select which types of data you would like to remove before clearing browser data.

Download and Installation

What are the system requirements for AVG AntiTrack?

For information about system requirements for AVG AntiTrack, refer to the following article:

How do I install AVG AntiTrack?

For detailed installation and activation instructions, refer to the following articles:

Can I use AVG AntiTrack without installing AVG Antivirus?

Yes. AVG AntiTrack can be installed as a standalone application, without AVG Free Antivirus or AVG Premium Security installed.

Yes. AVG AntiTrack can be installed as a standalone application, without AVG Security or AVG Premium Security installed.

Is AVG AntiTrack included when I purchased AVG Premium Security?

No. AVG AntiTrack requires a separate subscription to use. You cannot use an AVG Premium Security subscription to activate AVG AntiTrack.

How do I uninstall AVG AntiTrack?

For detailed uninstallation instructions, refer to the following article:

Subscription and Activation

How do I activate AVG AntiTrack?

If you purchased AVG AntiTrack via an AVG application on your Windows device or Mac, your subscription activates automatically on the device you used for purchase. If you purchased AVG AntiTrack using a different sales channel, or you want to start using your subscription on a new device, you need to activate your subscription using a valid activation code.

For detailed activation instructions, refer to the following article:

Where can I find a copy of my activation code?

After purchasing AVG AntiTrack, you receive a confirmation email from no.reply@avg.com that contains your activation code. You can also find your activation code in the AVG Account that contains your AVG AntiTrack subscription.

For more information about locating your activation code, refer to the following article:

Can I use my AVG AntiTrack subscription on multiple devices?

You can use your AVG AntiTrack subscription on the number of devices specified at purchase. Check the relevant information below according to the subscription option that you purchased:

  • AVG AntiTrack (Multi-Device): You can activate your subscription on up to 10 devices simultaneously, regardless of platform. You can transfer your subscription freely between devices and platforms.
  • AVG AntiTrack for PC: You can activate your subscription on 1 Windows device. You can transfer your subscription to an alternative Windows device, but you cannot use your AVG AntiTrack subscription on more than one Windows device simultaneously.
  • AVG AntiTrack for Mac: You can activate your subscription on 1 Mac. You can transfer your subscription to an alternative Mac, but you cannot use your AVG AntiTrack subscription on more than one Mac simultaneously.

For instructions on how to transfer your subscription to another device, refer to the following article:

If you are not sure which subscription option you purchased, check the order confirmation email that you received after purchase, or your AVG Account.

How do I know when my current period subscription ends?

Open AVG AntiTrack and go to Settings (the gear icon). The duration of your current subscription period is listed in the Subscription section next to Expires.

Open AVG AntiTrack and go to Settings. The duration of your current subscription period is listed in the Activation Keys section under Valid until.

AVG apps are sold as continuous subscriptions. This means that your subscription renews at the end of each subscription period unless you manually cancel it before the next billing date. For more information, refer to the following article: Canceling an AVG subscription - FAQs.

How can I cancel my subscription?

For information about canceling an AVG subscription, refer to the following article:

How can I start using AVG AntiTrack on another device?

To learn how to transfer your AVG AntiTrack subscription from one device to another, refer to the following article:

What should I do if activation doesn't work?

If activation is unsuccessful, refer to the following article for advice:

Settings and Usage

How do I get started using AVG AntiTrack?

To learn how to start using AVG AntiTrack, refer to the following article:

How can I discover which websites are attempting to track me?

On the AVG AntiTrack dashboard, you can view a list of the Top sites trying to track you. At the top of the screen, you can select statistics for today, or for the past 30, 60, or 90 days. Click on any website to access more information about its fingerprinting and tracking levels.

On the AVG AntiTrack dashboard, you can view the most recent attempts to track you in the Latest Tracking Activity box. For each attempt, you can see the Tracking Source and the website that you were tracked from. For a more extensive view of your tracking history, select Reports in the left panel, then click the Tracking History tab.

What is my privacy score?

My privacy score is a numerical value that AVG AntiTrack assigns you based on the various settings you enable or disable in the application. The more privacy protection components you have enabled, the higher your score.

If you see an orange or a red number, it means you have a medium or low Privacy score. To improve your score, click Improve my privacy condition. Four component panels display your current settings that comprise your privacy score. Components in red indicate that you can adjust your settings to further protect your privacy.

How do I enable browser protection?

If Google Chrome is installed on your PC, you are prompted to manually install the AVG AntiTrack browser extension after installing and activating AVG AntiTrack.

For detailed instructions to install the AVG AntiTrack browser extensions, refer to the following article:

The AVG AntiTrack browser extension is compatible with the following browsers:
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

To enable browser protection:

  1. Open AVG AntiTrack and select Browsers in the left panel.
  2. Click the red (OFF) slider next to your chosen browser, so that it changes to green (ON).
  3. Browser protection is now enabled for your selected browser. Repeat the steps above for each of your browsers.
Browser protection is available for Safari, Chrome, Firefox, and Opera.

How can I clear cookies?

When you install AVG AntiTrack and add the browser extension, AVG AntiTrack shows you the number of websites tracking you and the number of cookies and trackers on your device. When prompted, click Remove trackers. If any browsers are open, AVG AntiTrack asks you to close them before clearing the cookies.

You can configure AVG AntiTrack to regularly clear cookies from your web browsers:

  1. Open AVG AntiTrack and select My Tracks in the left panel.
  2. Use the Scheduled cookie clearing drop-down menu next to your chosen browser specify how often cookies are automatically cleared.
AVG AntiTrack needs Full Disk Access to remove cookies from Safari. If prompted, click Click here to allow full disk access and follow the on-screen instructions to enable Full Disk Access.

For detailed instructions, refer to the following article: Enabling Full Disk Access in macOS Mojave (10.14) and higher.

How can I clear browser data?

AVG AntiTrack allows you to remove browser data from your web browsers:

  1. For optimal results, ensure that each browser you want to clear data for is closed.
  2. Open AVG AntiTrack and select My Tracks in the left panel.
  3. Click Choose data to clear next to your chosen browser.
  4. Tick the boxes next to types of data that you would like to remove, or tick Enable All to remove all types of browser data.
  5. Click Clear selected data.

The selected browser data is now cleared.

Can I prevent AVG AntiTrack from clearing cookies on certain websites?

Yes. If you want to stop AVG AntiTrack clearing cookies from certain websites, you can add them to the Exceptions list. Refer to the following article for information on how to disable tracking and profiling for certain websites:

Yes. If you want to stop AVG AntiTrack clearing cookies from certain websites, add these websites to your Cookie Allow List:

  1. Open AVG AntiTrack and select My Tracks in the left panel.
  2. Click the Open allow list button.
  3. Add a website to your Cookie Allow List using either method below:
    • Select a website from the Choose from popular options drop-down menu, then click Add.
    • Enter a website URL (for example www.example.com) into the left text box, then click Add.

To remove a website from your Cookie Allow List, click the trash icon in the relevant panel.

What is Operating System tracker blocking?

Your Windows operating system creates a unique advertising ID for each user on a device. This ID is used by developers and advertising networks to deliver relevant advertisements in applications. When the advertising ID is enabled, applications can access it similarly to how websites use a unique identifier stored in a cookie. As a result, advertising companies can gather personal data about you and use it to provide more tailored advertisements and personalized experiences across their apps.

The Windows OS Tracker blocking feature in AVG AntiTrack helps you to keep your online activities private by blocking tracking activities and targeted advertisements by the Windows operating system.

For information on how to manage Operating System tracker blocking, refer to the following article:

How often does AVG AntiTrack change my digital fingerprint?

AVG AntiTrack makes changes to your digital fingerprint on a randomized schedule. To see exactly when changes are made and how many changes are made each day:

  1. Open AVG AntiTrack and select Reports in the left panel.
  2. Click the Fingerprint Changes tab.
  3. Each digital fingerprint change is listed with the date and time. To clear this history, click Clear fingerprint change history.

How do I manage AVG AntiTrack notifications?

For information on how to manage AVG AntiTrack notifications, refer to the following article:

To manage notification settings:

  1. Open AVG AntiTrack and select Settings in the left panel.
  2. Click the drop-down menu below Notify me of blocked tracking attempts to adjust the frequency of your notifications.

How can I check if my AVG AntiTrack is up-to-date?

To ensure you have the latest version of AVG AntiTrack:

  1. Open AVG AntiTrack and click Settings in the left panel.
  2. Click Check for updates.

If a new version of AVG AntiTrack is available, the application automatically starts updating.

Troubleshooting

What if I experience an error or issue with AVG AntiTrack?

If you experience any problems with AVG AntiTrack, refer to the following article:

What if AVG AntiTrack prevents a website from loading?

If you encounter issues with a website due to the tracker blockers, refer to the following article:

  • AVG AntiTrack
  • Windows and MacOS

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