AVG Mobile Security for iOS - FAQs

General

What is AVG Mobile Security for iOS?

AVG Mobile Security for iOS is an app designed to protect your privacy online, securely store your photos, block dangerous fake websites, and alert you if any of the passwords linked to your email address are leaked online.

Download and Installation

What are the system requirements for AVG Mobile Security?

You can install and run the latest version of AVG Mobile Security on any iOS device capable of running iOS 15.0 or later.

How can I download and install AVG Mobile Security for iOS?

For detailed installation instructions, refer to the following articles:

• Installing AVG Mobile Security on iOS
• Activating AVG Mobile Security on iOS

Subscription and Activation

Which paid AVG Mobile Security subscriptions are available?

There are two tiers of paid AVG Mobile Security subscriptions:

• AVG Mobile Security Premium: With this tier, you can take advantage of the following premium features:
  • Data Breach Monitoring: Monitor up to 5 email accounts and immediately receive a notification if a password linked to your email account are found leaked online.
  • Unlimited Photo Vault: Secure storage of an unlimited number of photos in an encrypted vault on your device.
• AVG Mobile Security Ultimate: This is an advanced tier of the paid version. With this subscription, you gain access to:
  • All the features included in the previous tier, AVG Mobile Security Premium.
  • VPN Secure Connection: This feature helps protect your privacy online by using a Virtual Private Network (VPN), ensuring that no one can monitor your online activities.

How do I upgrade to one of the paid versions of AVG Mobile Security?

To upgrade AVG Mobile Security to one of the paid versions, tap Upgrade in the top-right corner, select your preferred subscription tier (AVG Mobile Security Premium or AVG Mobile Security Ultimate), then follow the on-screen instructions to subscribe. The paid version of AVG Mobile Security activates automatically on your iOS device.

Is my paid AVG Mobile Security subscription also valid for other paid AVG apps?

No. If you subscribe to AVG Mobile Security Premium or AVG Mobile Security Ultimate for iOS, your subscription is only valid for this particular app on an iOS device.

What happens if I upgrade from my current subscription to a different subscription?

When you upgrade from one paid version of AVG Mobile Security to another (for example, from AVG Mobile Security Premium to AVG Mobile Security Ultimate), Apple App Store automatically calculates how much of your original subscription was unused. To compensate you for the value of this unused subscription, you receive access to the upgrade subscription for a period of time that is equivalent to the value of that unused subscription at no extra cost. This means that you are not immediately charged when you activate your upgraded subscription but when that period ends (unless canceled first). The length of that access period depends on how much of your original subscription was unused. The date of your first payment is displayed during the subscription upgrade.

How can I cancel a paid AVG Mobile Security subscription?

Uninstalling the paid AVG Mobile Security app from your iOS device does not cancel your paid subscription, and you will continue to be charged for the subscription until you cancel it. To cancel a subscription purchased via the App Store, refer to the following Apple Support article: Apple Support ▸ If you want to cancel a subscription from Apple.

Is there a free-trial option for the paid versions of AVG Mobile Security?

Yes. The free trial allows you to use all premium features or ultimate features for 7 days free of charge. Once the free trial period ends, your paid subscription starts automatically.

How can I reactivate my AVG Mobile Security?

If you previously purchased a paid versions of AVG Mobile Security subscription via the App Store and want to reactivate your app, for example on a new or reset device, refer to the following article: Transferring or restoring AVG mobile subscriptions.

AVG Mobile Security connects to the App Store and automatically activates the app on your iOS device.

For more information about activating AVG Mobile Security for iOS, refer to the following article: Activating AVG Mobile Security on iOS.

Features

What is VPN Secure Connection?

VPN Secure Connection (previously called Secure Browsing) uses our VPN (Virtual Private Network) infrastructure to create an encrypted and private VPN connection. This helps to protect the data you upload and download from the internet and helps to keep your internet activity private. VPN Secure Connection is available as part of an AVG Mobile Security Ultimate subscription.

To activate VPN Secure Connection refer to the following article: AVG Mobile Security for iOS - Getting Started.

What is the difference between VPN Secure Connection and the AVG Secure VPN app?

Both the VPN Secure Connection in AVG Mobile Security Ultimate for iOS and the AVG Secure VPN app allow you to connect to the internet via AVG VPN servers, helping protect the personal data you send and receive online. When you connect to our VPN servers using the VPN Protection feature in AVG Mobile Security Ultimate for iOS, you can choose from the same list of server locations that is available in AVG Secure VPN.

The AVG Secure VPN app contains certain advanced settings options that are not available in AVG Mobile Security Ultimate for iOS, including Auto Connect and different VPN Protocols. For more information, refer to the following article: AVG Secure VPN - FAQs.

What is Data Breach Monitoring?

Data Breach Monitoring helps to keep your online accounts safe by seeking to ensure none of the passwords linked to your email address have been leaked online. If a leak is found, Data Breach Monitoring immediately notifies you and prompts you to change the password that was compromised.

To activate Data Breach Monitoring refer to the following article: AVG Mobile Security for iOS - Getting Started.

Data Breach Monitoring immediately checks for any leaked data online connected to your email address. You are notified if any data leaks are found. Data Breach Monitoring remains active and notifies you again if it detects any future data leaks connected to your email address.

What is Photo Vault?

Photo Vault helps protect your photos and images from prying eyes by moving them to a passcode-protected, encrypted vault on your device. Up to 40 photos or images from your device or camera can be added to the vault. With a paid version of AVG Mobile Security you can store an unlimited number of photos or images in Photo Vault.

For information about using Photo Vault, refer to the following article: AVG Mobile Security for iOS - Getting Started.

Settings

How do I verify which version of AVG Mobile Security is installed on my device?

To check the version number of your AVG Mobile Security app, open the app and go to Settings (the gear icon). The app version number is listed at the bottom of the screen under Current version.

How can I control what data I share with AVG and third parties?

Sharing app-usage data with AVG and 3rd-party analytics tools is automatically enabled to help improve the app. You can disable these settings within AVG Mobile Security by going to Settings (the gear icon) ▸ Settings ▸ Data Settings. Tap the green (ON) slider next to an option so that it changes to white (OFF).

Troubleshooting

How can I uninstall AVG Mobile Security?

If you no longer want to use AVG Mobile Security, you need to cancel your subscription before uninstalling the app from your device.

For detailed uninstallation instructions, refer to the following article: Uninstalling AVG Mobile Security from iOS.

How can I report an issue to AVG Support?

We offer many self-help articles on the AVG Support pages. However, some issues may require deeper investigation by AVG Support.

If you have a paid subscription to AVG Mobile Security Premium, you can contact AVG Support. Our support agents will help you resolve your issues.