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Canceling an AVG subscription - FAQs

When should I cancel my AVG subscription if I don't want to be charged?

The information in this section applies to subscriptions purchased via the official AVG website, or via any AVG application on your PC or Mac.

If you no longer want to use a paid AVG product, you need to cancel your subscription before the next billing date to stop future charges.

Your billing date varies according to the type of subscription that you purchased:

  • 1, 2, and 3-year subscriptions: Your billing date can be up to 35 days before the start of the next subscription period (for another 1 year).
  • Monthly subscriptions: Your billing date is 7 days before the expiration date for Digital River.
  • AVG trial subscriptions: Your billing date is the final day of your free-trial period.

You can confirm your next billing date in the following places:

  • The reminder email that you receive from notification@emails.avg.com or no.reply@avg.com. We always notify you in advance by email before you are charged for an AVG subscription.
  • Your AVG Account that is linked to the email address you provided during the subscription purchase. The next billing date for each subscription is visible on the My subscriptions screen next to Next charge.

If your payment cannot be processed in the regular billing period before your current AVG subscription expires, we try to complete your pending payment up to 14 days after the expiration date.

The information in this section only applies to subscriptions purchased via Google Play Store.

If you no longer want to use a paid AVG product, you need to cancel your subscription before the next billing date to stop future charges.

To check the next billing date for apps purchased via Google Play Store, follow the steps below:

  1. Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your AVG subscription.
  2. Open Google Play Store on your Android device.
  3. Tap your profile image in the top-right corner and select Payments and subscriptions.
  4. Tap Subscriptions.
  5. The next billing date for each active subscription is shown next to Next payment.
The information in this section only applies to subscriptions purchased via the App Store.

If you no longer want to use a paid AVG product, you need to cancel your subscription before the next billing date to stop future charges.

To check the next billing date for apps purchased via the App Store, follow the steps below:

  1. Ensure you are signed in to the App Store with the Apple ID that you used to purchase your AVG subscription.
  2. Open the App Store on your iOS device.
  3. Tap your profile image in the top-right corner of the screen.
  4. Tap Subscriptions.
  5. The next billing date for each active subscription is shown next to Renews.

How can I cancel my AVG subscription?

  1. Sign in to your AVG Account using the link below:
  2. Click Manage subscriptions on the My subscriptions tile.
  3. Click Unsubscribe under the subscription you want to cancel.
  4. Follow the on-screen instructions to complete the cancellation.

For detailed instructions to cancel a subscription via your AVG Account, refer to the following article:

  1. Click the link below to open the AVG Sales Support page:
  2. The contact options available differ according to current availability and region. Select your preferred contact method from the available options.
  3. Follow the on-screen instructions to contact AVG Support and request cancellation of your subscription.
The information in this section only applies to subscriptions purchased via Google Play Store.
  1. Ensure you are signed in to Google Play Store with the Google Account that you used to purchase your AVG subscription.
  2. Open Google Play Store on your Android device.
  3. Tap your profile image in the top-right corner and select Payments and subscriptions.
  4. Tap Subscriptions.
  5. Select the AVG subscription that you want to cancel.
  6. Tap Cancel subscription.
  7. Follow the on-screen instructions to complete the cancellation.

For detailed instructions to cancel an AVG subscription via Google Play Store, refer to the following article:

The information in this section only applies to subscriptions purchased via the App Store.
  1. Ensure you are signed in to the App Store with the Apple ID that you used to purchase your AVG subscription.
  2. Open the App Store on your iOS device.
  3. Tap your profile image in the top-right corner of the screen.
  4. Tap Subscriptions.
  5. Select the AVG subscription that you want to cancel.
  6. Tap Cancel subscription (or Cancel free trial).
  7. Tap Confirm to confirm the cancellation.

For detailed instructions to cancel an AVG subscription via the App Store, refer to the following article:

Will I get a refund after I cancel my subscription?

For detailed information about refund eligibility and AVG's refund policy, as well as instructions on how to request a refund, refer to the following article:

After you cancel an AVG subscription, you can continue to use your paid AVG products until the end of the current subscription period.

What happens after I cancel my subscription?

After you cancel an AVG subscription, you can continue to use your paid AVG products until the end of the current subscription period. At this point, you can either renew the subscription, or lose access to the paid products and features.

When you cancel an AVG subscription, you do not receive a refund for any time that is remaining on your subscription. To learn more about AVG's refund policy, and for instructions on requesting a refund, refer to the following article: Requesting a refund for an AVG subscription

Do I need to cancel my AVG free trial?

If you entered payment card details before starting a free trial, you need to cancel the trial subscription before it ends if you do not want to continue using the paid features. If you do not cancel the trial subscription, you are charged for the next subscription period on the last day of the your free trial.

Follow the instructions for canceling your AVG subscription, which also apply to AVG trial subscriptions.

If you did not enter payment card details before starting a free trial, it is not necessary to cancel the free trial.

What if I can't cancel a subscription via my AVG Account?

Try the possible solutions below:

  • Your AVG Account login is the email address that you provided during the subscription purchase. To sign into your AVG Account for the first time, refer to the following article:
  • You cannot cancel a subscription purchased via Google Play Store or the App Store using your AVG Account. For instructions on canceling a subscription via one of these vendors, refer to the following article:
  • If an AVG subscription does not appear in your AVG Account, contact AVG Support so we can manually link the subscription to your AVG Account.

How can I start using my AVG subscription on a new device?

To learn how to transfer your AVG subscription from one device to another, refer to the following article:

What if this article did not resolve my issue?

If this article does not resolve your issue, we recommend contacting AVG Support for further assistance.

  • All paid AVG consumer products
  • All supported operating systems
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