Tap the Subscription panel and select Restore from Google Play.
The app automatically retrieves and activates your AVG AntiVirus subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.
Open AVG Cleaner and tap ☰Menu (the three lines) ▸ My subscription.
Select Restore from Google Play.
The app automatically retrieves and activates your AVG Cleaner subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.
Open AVG Secure VPN and tap ⋮Options (the three dots) ▸ Already purchased?, ...or go to Settings (the gear icon) ▸ Subscription ▸ Already purchased?.
Select Restore from Google Play.
The app automatically retrieves and activates your AVG Secure VPN subscription from Google Play Store. If activation fails, follow the steps in this article to connect to the correct Google Account.
Connect to the correct Google Account
If clearing Google Play Store data did not resolve the issue, follow the steps below to sign in to the correct Google Account:
Uninstall your AVG Android app. For instructions, refer to the relevant article below:
Tap the Play Store icon on the Home screen of your device to open Google Play Store.
Tap the profile icon that appears in the top-right corner of the screen.
Check the Google Account that appears at the top of the screen. If this is not the Google Account that you used during your purchase, follow the relevant step below:
Switch accounts: Tap the down-arrow and select the Google Account that you used during purchase.
Add an account: If you do not see the Google Account that you used during purchase, you can add the account. Refer to the instructions under Switch accounts in a Google Play app in the following article from Google Play Help:
Refer to the relevant section below for instructions to reinstall the app and restore your subscription.
Your AVG Android app:
Install AVG AntiVirus for Android and follow the instructions under the Paid version tab of the installation article to restore your subscription from Google Play.
The app automatically retrieves and activates your AVG AntiVirus subscription from Google Play Store.
Install AVG Cleaner and follow the instructions under the Paid version tab of the installation article to restore your subscription from Google Play.
The app automatically retrieves and activates your AVG Cleaner subscription from Google Play Store.
To troubleshoot an activation issue via the App Store, follow the steps in the sections below in order:
Restore your subscription
Try to restore your subscription by following the exact steps in the relevant section below:
Your AVG iOS app:
Open AVG Mobile Security and tap Upgrade in the top-right corner.
Tap the Subscription panel and select Restore from App Store.
The app automatically retrieves and activates your AVG Mobile Security subscription from the App Store. If activation fails, follow the steps in this article to connect to the correct Apple ID.
Open AVG Secure VPN and tap Already purchased?, ...or go to Settings (the gear icon) ▸ Subscription ▸ Already purchased?.
Select Restore from App Store.
The app automatically retrieves and activates your AVG Secure VPN subscription from the App Store. If activation fails, follow the steps in this article to connect to the correct Apple ID.
Connect to the correct Apple ID
Follow the steps below to ensure you are signed in with the correct Apple ID:
Uninstall your AVG iOS app. For instructions, refer to the relevant article below:
Go to your device Settings. Check the Apple ID at the top of the screen. If it is not the Apple ID that you used during your purchase, follow the steps below to sign in with a different Apple ID.
Tap the current Apple ID at the top of the Settings screen.
Scroll down and tap Sign Out.
After you are signed out, sign in with the Apple ID that you used during purchase.
Tip:If you are not sure which Apple ID you used during purchase, you can check which subscriptions are linked to the current Apple ID:
Open the App Store on your iOS device.
Tap your profile icon in the top-right corner.
Select Purchased to open a list of the linked subscriptions.
Refer to the relevant section below for instructions to reinstall the app and restore your subscription.
Your AVG iOS app:
Install AVG Mobile Security for iOS and follow the instructions under the Paid version tab of the installation article to restore your subscription from the App Store.
The app automatically retrieves and activates your AVG Mobile Security subscription from the App Store.
...or go to 
Settings (the gear icon) ▸ Subscription ▸ Already purchased?. 
...or go to 
