AVG Ultimate subscription bundles - FAQs

General

What is included in AVG Ultimate (Multi-Device)?

An AVG Ultimate (Multi-Device) subscription allows you to use each of the 4 product packages listed below:

• For Windows
  • AVG Internet Security | AVG TuneUp | AVG Secure VPN | AVG AntiTrack
• For Mac
  • AVG Internet Security | AVG TuneUp Premium | AVG Secure VPN | AVG AntiTrack
• For Android
  • AVG AntiVirus Pro | AVG Cleaner Premium | AVG Secure VPN
• For iOS
  • AVG Secure VPN | AVG Mobile Security Pro

You can activate AVG Ultimate (Multi-Device) on up to 10 devices simultaneously, on the platforms of your choice. On each device, you can choose to activate all or some of the available products for the relevant platform.

What is included in AVG Mobile Ultimate?

An AVG Mobile Ultimate subscription includes the following products for Android:

• AVG AntiVirus Pro
• AVG Cleaner Premium
• AVG Secure VPN

You can activate each product on up to 5 Android devices simultaneously.

What is included in AVG Windows Ultimate?

An AVG Windows Ultimate subscription includes the following products for Windows:

• AVG Internet Security
• AVG TuneUp
• AVG Secure VPN
• AVG AntiTrack

You can activate your subscription on one Windows PC.

Download and Installation

What are the system requirements for AVG Ultimate?

How do I install and activate AVG Ultimate?

For detailed installation and activation instructions, refer to the relevant section(s) of the following article:

• Activating AVG Ultimate subscription bundles

How do I uninstall AVG Ultimate?

Subscriptions

What should I do if my activation code doesn't work?

1. Ensure you have correctly entered your activation code, including hyphens.
2. Use our webform or your AVG Account to retrieve a copy of your activation code, then try activating the subscription again.

In some cases, subscription synchronization may take up to 24 hours after purchase. If your subscription is still not active after this time, refer to the following article:

• Troubleshooting activation issues in AVG products

If the issue persists, contact AVG Support.

Can I transfer my subscription to another device?

Yes, to transfer your subscription from one device to another:

1. Uninstall all of the products connected to your AVG Ultimate subscription from the original device.
2. Install and activate your chosen products on the new device.

How can I cancel an AVG subscription?

For more information about canceling an AVG subscription, refer to the following article:

• Canceling an AVG subscription - FAQs

Can I activate the products included in AVG Windows Ultimate on different PCs?

No. You can use an AVG Windows Ultimate subscription on one PC only, even if you do not install and activate all of the available products. If you wish to use your subscription on more than one device, we recommend purchasing an AVG Ultimate (Multi-Device) subscription, which can be activated on up to 10 devices simultaneously and is additionally valid on multiple platforms.

Can I choose which products to activate on each of my devices?

Yes. On each of your devices, you can choose to activate all or just some of the available products for that platform. You can activate the same product on multiple devices, or choose not to activate a particular product on any of your devices.

However, you cannot exceed the device limit for your purchased subscription, regardless of which products you choose to install. For example, if you have AVG Ultimate (Multi-Device) and you choose to activate only AVG Internet Security on 10 separate devices, you cannot activate your subscription on an additional device. This applies even if you want to start using a product that you have not yet activated, such as AVG TuneUp or AVG Secure VPN.