Home Support

Using Quarantine in AVG AntiVirus or AVG Internet Security

Quarantine is a safe place in AVG AntiVirus and AVG Internet Security for storing potentially harmful files and completely isolating them from the rest of your operating system. Files inside Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.

Move files to Quarantine

AVG automatically moves malicious files to Quarantine if they cannot be repaired. You can also add files to Quarantine manually by following the steps below:

  1. Open AVG AntiVirus and go to MenuQuarantine.
  2. On the Quarantine screen, click Add file....
  3. Locate the file you want to move to Quarantine, then click Open.

The file now appears in Quarantine and can be sent for analysis.

Restore files from Quarantine

Restoring files from Quarantine poses a high security risk. This action requires advanced user knowledge and is only intended for specific situations (for example, if a critical system file is moved to Quarantine).

Refer to the instructions in the relevant section below, depending on your preferred action:

Return to original location

This option restores the file to its original location on your device. We recommend using this option only if the file does not contain malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete all, then select Restore from the context menu.
  3. Click Close in the confirmation dialog that appears.

Return to a new location

This option restores the file to a location on your device that you specify. We recommend using this option only if the file does not contain malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete all, then select Extract from the context menu.
  3. Select a location where the file will be restored, then click OK.
  4. Click Close in the confirmation dialog that appears.

Return to original location and add to exceptions

This option restores the file to its original location, and adds the file to your exceptions list. All exceptions in the list are excluded from AVG scans and shields.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete all, then select Restore and add exception from the context menu.
  3. Click Close in the confirmation dialog that appears.
To check that a restored file is saved as an exception, go to MenuSettingsGeneralExceptions.

Submit files to AVG Threat Labs

Before restoring files to their original locations, it's important to be sure they are clean. To ensure your device stays protected, send files to AVG Threat Labs for further analysis. We recommend sending the following file types:

  • Potential malware: files that AVG has not flagged as malware, but you believe may be malicious.
  • False positive: files that AVG has identified as malware, but you believe may be clean.

To send a file to AVG Threat Labs:

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete all, then select Send for analysis from the context menu.
  3. In the form that appears, select either Potential malware or False positive and provide any details related to your issue, then click Send.
  4. Click Close in the confirmation dialog that appears.

The file is sent for analysis and remains in Quarantine.

We do not send replies following file submissions or evaluations. For more information about submitting files to AVG Threat Labs, refer to the following article:

Delete files from Quarantine

This action permanently deletes files from your device and cannot be undone.
  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click Delete all at the bottom of the Quarantine screen.
  3. Click Yes, delete to confirm.

The file is removed from your device and marked as deleted in Quarantine.

Manage Quarantine settings

By default, Quarantine is allocated a maximum space of 5120 MB, but you can change this in Quarantine settings. To configure Quarantine space allocation:

  1. Go to MenuSettings.
  2. Select ToolsQuarantine in the left panel.
  3. Click into the text box and redefine the maximum size of Quarantine.

Quarantine space allocation is now configured.

Move files to Quarantine

After running a scan, you can send detected threats to Quarantine by clicking Resolve on the scan results screen. You can also add files to Quarantine manually by following the steps below:

  1. Open AVG AntiVirus and select the Computer tile.
  2. On the Quarantine tile, click Open.
  3. Click Add file....
  4. Locate the file you want to move to Quarantine, then click Open.

The file now appears in Quarantine and can be sent for analysis.

Restore files from Quarantine

Restoring files from Quarantine poses a high security risk. This action requires advanced user knowledge and is only intended for specific situations (for example, if a critical system file is moved to Quarantine).

Refer to the instructions in the relevant section below, depending on your preferred action:

Return to original location

This option restores the file to its original location on your device. We recommend using this option only if the file does not contain malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete, then select Restore from the Action menu.
  3. When prompted, enter the password that you use when you start your Mac, then click OK.

The file is restored to its original location on your Mac and is marked as Restored on the Quarantine screen.

Return to a new location

This option restores the file to a location on your device that you specify. We recommend using this option only if the file does not contain malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click More options (three dots) next to Delete, then select Restore as from the Action menu.
  3. Select a location where the file will be restored, then click Open.
  4. When prompted, enter the password that you use when you start your Mac, then click OK.

The file is restored to its original location on your Mac and is marked as Restored on the Quarantine screen.

Submit files to AVG Threat Labs

Before restoring files to their original locations, it's important to be sure they are clean. To ensure your device stays protected, send files to AVG Threat Labs for further analysis. We recommend sending the following file types:

  • Potential malware: files that AVG has not flagged as malware, but you believe may be malicious.
  • False positive: files that AVG has identified as malware, but you believe may be clean.

To send a file to AVG Threat Labs:

  1. Hover your cursor over the relevant file in Quarantine, then click More options (three dots) ▸ Send for analysis.
  2. In the form that appears, select either Potential malware or False positive and provide any details related to your issue, then click Send.

The file is sent for analysis and remains in Quarantine.

We do not send replies following file submissions or evaluations. For more information about submitting files to AVG Threat Labs, refer to the following article:

Delete files from Quarantine

This action permanently deletes files from your device and cannot be undone.
  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click Delete at the bottom of the Quarantine screen.
  3. Click Delete to confirm.

The file is removed from your device and marked as deleted in Quarantine.

  • AVG Internet Security 21.x for Windows
  • AVG AntiVirus FREE 21.x for Windows
     
  • AVG AntiVirus 20.x for Mac
  • AVG Internet Security 20.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1 with Convenient Rollup Update, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

Was this article helpful?

Still looking for answers ?

Visit our AVG Support Community or contact us here:

Struggling with non-AVG technology? We can fix that, too!