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AVG AntiTrack - FAQs

Download and Installation

How do I install AVG AntiTrack?

  1. Click the button below to download the AVG AntiTrack setup file, and save it to a familiar location on your PC (by default, all downloaded files are saved to your Downloads folder). Download AVG AntiTrack for Windows
  2. Right-click the downloaded avg_antitrack_setup.exe setup file and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to complete installation. When prompted, activate the product using a valid activation code.

AVG AntiTrack is now installed and ready to use. For detailed installation instructions, refer to the following article:

  1. Click the button below to download the AVG AntiTrack setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download AVG AntiTrack for Mac
  2. Double-click the downloaded AVG AntiTrack.dmg setup file.
  3. Click the AVG AntiTrack icon and drag it to the Applications folder.
  4. Follow the on-screen instructions to complete installation. When prompted, activate the product using a valid activation code.

AVG AntiTrack is now installed and ready to use. For detailed installation instructions, refer to the following article:

What are the system requirements for AVG AntiTrack?

  • Windows 10 except Mobile and IoT Core Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or later, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions)
  • 512 MB RAM or above
  • 300 MB free space on the hard disk
  • Internet connection to download, activate, and use the service
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox or Opera browser
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra), Apple Mac OS X 10.11.x (El Capitan)
  • Intel based Mac with 64-bit processor
  • 500 MB free space on the hard disk
  • 2 GB RAM or above
  • Internet connection to download, activate, and use the service
  • Optimally standard screen resolution not less than 1024 x 768 pixels
  • Safari, Google Chrome, Mozilla Firefox, or Opera browser

Can I get a free trial of AVG AntiTrack?

Yes. After installing AVG AntiTrack, click Start Free Trial during the Welcome tutorial. During your free-trial period, you have access to all features included in AVG AntiTrack. Click Upgrade Now in the top-left corner of the application screen to purchase AVG AntiTrack during the trial period.

No. AVG AntiTrack for Mac is not currently available as a free-trial version. To use this application, purchase a subscription via the AVG Store.

Subscription and Activation

How do I activate my subscription?

If you purchased AVG AntiTrack via an AVG application on your PC or Mac, your subscription activates automatically on the device you used for purchase. If you purchased AVG AntiTrack via an alternative sales channel, or you want to start using your subscription on a new device, you need to activate your subscription using a valid activation code:

  1. Open AVG AntiTrack, and click Next to review the Welcome tutorial.
  2. When prompted, type or paste your activation code (including hyphens), and click Activate.

Your AVG AntiTrack subscription is now active. For detailed activation instructions, refer to the following article:

Where can I find a copy of my activation code?

After purchasing AVG AntiTrack, you receive a confirmation email from no.reply@avg.com that contains your activation code. You can also retrieve your activation code via the AVG Account registered to the email address that you used to purchase AVG AntiTrack.

For detailed instructions to locate your activation code, refer to the following article:

What should I do if my activation code doesn't work?

  1. Ensure you have correctly entered your activation code, including hyphens.
  2. Use our webform to resend your activation code to the email address you used to purchase AVG AntiTrack, then activate your subscription again.
  3. If activation fails, uninstall AVG AntiTrack and restart your PC.
  4. Download and install the latest version of AVG AntiTrack.
  5. Open AVG AntiTrack and try to activate your subscription again.
  1. Ensure you have correctly entered your activation code, including hyphens.
  2. Use our webform to resend your activation code to the email address you used to purchase AVG AntiTrack, then activate your subscription again.
  3. If activation fails, uninstall AVG AntiTrack and restart your Mac.
  4. Download and install the latest version of AVG AntiTrack.
  5. Open AVG AntiTrack and try to activate your subscription again.

If you continue to experience issues, contact AVG Support.

Can I use AVG AntiTrack on multiple devices and platforms?

You can use AVG AntiTrack on the number of devices and platforms specified during purchase. The following subscription options are available:

  • AVG AntiTrack (Multi-Device): You can activate AVG AntiTrack on up to 10 devices simultaneously. Your subscription is valid on Windows and macOS.
  • AVG AntiTrack for Windows: You can activate AVG AntiTrack on one Windows PC. You cannot use your subscription on more than one device simultaneously, but you can transfer your subscription from one device to another.
  • AVG AntiTrack for Mac: You can activate AVG AntiTrack on one macOS device. You cannot use your subscription on more than one device simultaneously, but you can transfer your subscription from one device to another.

If you are unsure which subscription option you purchased, check your order confirmation email, or your AVG Account that is registered to the email address you used to purchase AVG AntiTrack.

How can I start using AVG AntiTrack on a new device?

To transfer your AVG AntiTrack subscription from one device to another:

  1. Uninstall AVG AntiTrack from the original device.
  2. Install AVG AntiTrack on the new device.
  3. Activate your subscription on the new device.

General

What is AVG AntiTrack?

AVG AntiTrack is a privacy application designed to keep your identity safe from the latest online tracking techniques.

AVG AntiTrack injects fake information into the data that makes up your digital fingerprint. This action changes what information trackers and third parties can see about you. AVG AntiTrack also clears tracking cookies and browser data from your web browsers.

What is online tracking and how does it affect me?

Online tracking is the process of gathering information about you through sophisticated analytics embedded on websites. Information gained via online tracking is used to create your unique online profile (or digital fingerprint), which allows advertisers to identify you online. This can affect you in several ways:

  • Advertisers may use information about your online behavior to spam you with targeted advertising.
  • Certain websites may also show higher prices for products that you have been researching online, such as plane tickets.
  • Many of your favorite websites store huge amounts of information about you, which is vulnerable to data breaches. If this data is breached, third parties can access and use your personal data.

How am I leaving tracks online?

Many websites you visit download cookies to your browser or identify you by unique data on your device. This information is used to identify you when you return to the website or any other website participating in the same tracking system.

What is a digital fingerprint?

When you visit a website, you usually provide data related to your device configuration, browser, and online behavior. This is continuously stored and builds as you continue to interact with websites. Almost every website collects user data via the same types of advertising networks, which means that all your online activity is tracked and added to your own unique online profile. As you repeatedly visit your favorite websites, access your online accounts, shop online, and fill various forms, your online profile behaves like a 'digital fingerprint', which you leave everywhere you go on the web.

Your digital fingerprint is not connected to your actual identity, but it can be used to create an accurate profile of you as an individual. Online tracking techniques study your interests, age, religion, medical issues, income, expenses, shopping habits, and other highly personal information. While this helps sellers personalize their ads, it can also represent a violation of your privacy.

AVG AntiTrack continuously changes your digital fingerprint to protect your online identity. To view a log of changes to your digital fingerprint, hover your cursor over the graph icon at the bottom of the AVG AntiTrack dashboard, and click See All Reports. The most recent fingerprint changes are shown under Fingerprint randomization.

What are cookies?

Cookies are files that websites, trackers, and third parties leave on your web browser that allow them to view your online activity. Targeted ads, which are ads that appear to match your online activity, are a direct result of cookies on your web browser. Cookies may also cause websites to display higher prices for products that you have been researching online, including plane tickets. To prevent targeted ads and to protect your privacy online, it is important to clear your cookies regularly.

What is browser data?

Browser data is information that is often stored in your browser when you interact with websites. Browser data allows anybody else who uses your PC or Mac to view your search history, and see which websites you have visited. In addition, browser data allows websites to automatically fill forms and keep you logged in to your accounts after you close a browsing session. Although this can be convenient, it also puts your privacy at risk and may allow third parties to access your private data. AVG AntiTrack makes it easy to clear data. You are always prompted to select which types of data you would like to remove before clearing browser data.

Does AVG AntiTrack block ads?

AVG AntiTrack is not an ad blocker and you will probably still see ads on some of your favorite websites after installing the application. However, AVG AntiTrack prevents trackers from gathering information about your online behavior and stops you from seeing targeted ads (for example, an ad for a product you recently viewed).

How is AVG AntiTrack different from an antivirus or VPN product?

VPN products are designed to hide your location by encrypting your connection. However, when you use VPN alone, trackers can still identify you based on your device, browser, and online behavior. Antivirus products are designed to protect your device from security threats, such as viruses, trojans, and malware, but will not prevent online tracking. Unlike VPN and antivirus products, AVG AntiTrack is designed to prevent third parties and advertisers from tracking your online activity.

Features

How can I discover which websites are attempting to track me?

Hover your cursor over the graph icon at the bottom of the AVG AntiTrack dashboard, then select See All Reports. The following information is available:

  • Recent activity: Discover the time and date of recent tracking attempts, as well as the websites that attempted to track you.
  • Top tracking attempts: Check which websites have attempted to track you most frequently since you installed AVG AntiTrack.

Graphs at the top of the screen show fluctuations in blocked tracking attempts over the past week and the past 6 months. Hover your cursor over the red dot above a specific month or day to see the exact number of blocked tracking attempts.

On the AVG AntiTrack dashboard, you can view the most recent attempts to track you in the Latest Tracking Activity box. For each attempt, you can see the Tracking Source and the website that you were tracked from. For a more extensive view of your tracking history, select Reports in the left panel, then click the Tracking History tab.

What is my privacy score?

My privacy score is a numerical value that AVG AntiTrack assigns you based on the various settings you enable or disable in the application. The more privacy protection components you have enabled, the higher your score.

How do I enable browser protection?

Allow AVG AntiTrack to protect your privacy online by installing the AVG AntiTrack browser extension on each browser that you use. The first time you launch AVG AntiTrack, the application automatically checks for Google Chrome, Mozilla Firefox, and Opera browsers, and prompts you to install the extension. If you skip this step, or need to install the extension later, refer to the instructions in the following article:

The AVG AntiTrack browser extension is only compatible with the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Microsoft Edge
  • Opera

Allow AVG AntiTrack to protect your privacy online by installing the AVG AntiTrack browser extension on each browser that you use:

  1. Select Browsers in the left panel.
  2. Click the red (OFF) slider next to your chosen browser, so that it changes to green (ON).
  3. Browser protection is now enabled for your selected web browser. Repeat the steps above for each of your web browsers.
The AVG AntiTrack browser extension is only compatible with the following browsers:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Opera

How can I clear cookies from my browser?

You can configure AVG AntiTrack to regularly clear cookies from your internet browsers:

  1. On the AVG AntiTrack dashboard, click the Browser cleanup schedule tile.
  2. Use the drop-down menu next to your chosen browser to specify how often cookies are automatically cleared.

Cookies for the selected browser now clear automatically as configured.

To clear cookies from a browser, it is necessary for the browser to be closed.

You can configure AVG AntiTrack to regularly clear cookies from your internet browsers:

  1. Select My Tracks in the left panel.
  2. Use the Scheduled cookie clearing menu next to your chosen browser to specify how often cookies are automatically cleared.

Cookies for the selected browser now clear automatically as configured.

To clear cookies from a browser, it is necessary for the browser to be closed.

How can I remove browser data?

AVG AntiTrack allows you to easily remove browser data from your internet browsers:

  1. On the AVG AntiTrack dashboard, click the Browser cleanup schedule tile.
  2. Click Clear Data next to your chosen browser.
  3. Tick the boxes next to types of data you want to remove.
  4. Click Clear Selected. If prompted, click Yes to allow AVG AntiTrack to close the selected browser.
  1. Select My Tracks in the left panel.
  2. Click Choose data to clear next to your chosen browser.
  3. Tick the boxes next to types of data you want to remove.
  4. Click Clear Selected Data. If prompted, click Quit to allow AVG AntiTrack to close the selected browser.

The selected browser data is now cleared.

Can I prevent AVG AntiTrack from clearing cookies on certain websites?

Yes. If you want to stop AVG AntiTrack clearing cookies from certain websites, place these websites on your Whitelist.

  1. On the AVG AntiTrack dashboard, click the Whitelisted websites tile.
  2. Add a website to your list of Whitelisted websites using either method below:
    • Select a website from the Choose From Popular Options drop-down menu.
    • Enter a website URL (for example www.example.com) into the left text box, then click Add.

To remove a website from your Whitelisted websites, click the trash icon in the relevant panel.

How often does AVG AntiTrack change my digital fingerprint?

AVG AntiTrack makes changes to your digital fingerprint on a randomized schedule. To see exactly when changes are made and how many changes are made each day:

  1. Hover your cursor over the graph icon at the bottom of the AVG AntiTrack dashboard and click See All Reports.
  2. Review recent fingerprint changes under Fingerprint randomization.

To remove this history, hover your cursor over the (three dots) icon next to Fingerprint randomization, select Clear Data, and click Yes to confirm.

  1. Select Reports in the left panel.
  2. Click the Fingerprint Changes tab to review recent fingerprint changes.

To clear this history, click Clear Fingerprint Change History.

Troubleshooting

How do I uninstall AVG AntiTrack?

For detailed uninstallation instructions, refer to the following article:

What should I do if AVG AntiTrack does not detect any tracking attempts?

For detailed troubleshooting steps, refer to the following article:

If the issue persists, contact AVG Support.

What should I do if AVG AntiTrack blocks or slows down webpages?

For detailed troubleshooting steps, refer to the following article:

If the issue persists, contact AVG Support.

How do I resolve the error code '-1073741502' when installing AVG AntiTrack?

This error code means that AVG AntiTrack could not successfully install the Microsoft SQL Server Compact Edition due to an outdated version of Microsoft Windows operating system.

To install the latest Windows 7 service pack, refer to the following article from Windows support:

Why did I receive the error message 'There was an issue installing SQL Server Compact'?

This error message is caused by a corrupted or outdated Microsoft .NET Framework. You can solve this issue by reinstalling your Microsoft .NET framework. For detailed instructions, refer to the following article:

If you continue to see the error message, contact AVG Support.

What should I do if AVG AntiTrack disappears from my PC after reboot?

This issue may occur if you run the AVG AntiTrack setup file from a user account without administrative privileges. To resolve this issue:

  1. Uninstall AVG AntiTrack from your PC.
  2. Refer to the instructions in the following article to verify which accounts on your PC have administrative privileges, then install AVG AntiTrack using an administrative account:
  3. Restart your PC.
  • AVG AntiTrack 2.x for Windows
  • AVG AntiTrack 1.x for Mac

Operating systems:

  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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