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AVG Internet Security and AVG AntiVirus - FAQs

This article applies to AVG Internet Security and AVG AntiVirus for Windows and Mac. To learn about AVG AntiVirus for Android, refer to the following article:

Download and Installation

How do I install AVG Internet Security or AVG AntiVirus?

  1. Click the relevant link below to download the setup file for your chosen AVG product, and save it to a familiar location on your PC (by default, downloaded files are saved to your Downloads folder).
  2. Right-click the downloaded setup file and select Run as administrator from the context menu.
  3. Follow the on-screen instructions on how to complete installation.

For detailed installation instructions, refer to the relevant article below:

  1. Click the button below to download the AVG AntiVirus for Mac setup file, and save it to a familiar location on your Mac (by default, downloaded files are saved to your Downloads folder). Download AVG AntiVirus for Mac
  2. Click the downloaded setup file avg_mac_security_online.dmg.
  3. Follow the on-screen instructions on how to complete installation.

For detailed installation instructions, refer to the following article:

If you have an AVG Internet Security subscription, activate paid features using the instructions in the following article:

What are the system requirements for AVG Internet Security and AVG AntiVirus?

  • Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP2 or later, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions); ARM-based devices are not supported.
  • 1 GB RAM or above
  • 2 GB free space on the hard disk
  • Internet connection to download, activate, and maintain application updates and antivirus database
  • Optimally standard screen resolution no less than 1024 x 768 pixels
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra), Apple Mac OS X 10.11.x (El Capitan), Apple Mac OS 10.10.x (Yosemite)
  • Intel based Mac computer with 64-bit processor
  • 512 MB RAM or above (1 GB RAM or higher preferred)
  • 750 MB minimum hard disk free space
  • Internet connection to download, activate, and maintain application updates and antivirus database
  • Optimally standard screen resolution no less than 1024 x 768 pixels

Is a free-trial version of AVG Internet Security available?

Yes. After you install AVG Internet Security, you have access to a free-trial version of the product for a limited time period. During the free-trial period, you can use all the features included in AVG Internet Security.

Yes. After you install AVG AntiVirus, you have the option to upgrade to AVG Internet Security with the first two months as a free-trial. During the free-trial period, you can use all the features included in AVG Internet Security.

Subscription and Activation

How do I activate an AVG Internet Security subscription?

AVG Internet Security is a paid product that requires a subscription to use. After installing Internet Security, you may need to manually activate your subscription using one of the methods below:

  • AVG Account: Activate AVG Internet Security by signing in to the application with your AVG Account that is linked to the email address you provided during the subscription purchase. Click MenuSign In.
  • Activation code: Activate Internet Security using the activation code from your order confirmation email. Click MenuEnter activation code.
  • AVG Account: Activate AVG Internet Security by signing in to the application with your AVG Account that is linked to the email address you provided during the subscription purchase. In the top-right corner of the main application screen, click Log inLog in to existing account.
  • Activation code: Activate AVG Internet Security using the activation code from your order confirmation email. Ensure AVG AntiVirus is open and active, then click AVG AntiVirusSubscriptions on the left side of the menu bar.

For detailed activation instructions, refer to the following article:

What should I do if activation is unsuccessful?

If you experience activation issues using an activation code:

  1. Ensure you have correctly entered your activation code, including hyphens.
  2. Use our webform or your AVG Account to retrieve a copy of your activation code, then try activating the subscription again.

If you experience activation issues using your AVG Account:

  1. Ensure that you are entering the credentials for the AVG Account that is linked to your AVG Internet Security subscription. To verify this, sign in to your AVG Account in your web browser and click the Subscriptions tile to see a list of the linked subscriptions.
  2. If your AVG Internet Security subscription is not linked to an AVG Account, you can create an AVG Account with the email address that you used to purchase AVG Internet Security.

In some cases, subscription synchronization may take up to 24 hours after purchase. If your subscription is still not active after this time, refer to the following article:

If the issue persists, contact AVG Support.

How can I transfer my AVG Internet Security subscription to another device?

  1. Uninstall AVG Internet Security from the original device.
  2. Install AVG Internet Security on the new device.
  3. Activate your subscription on the new device.
You can use your subscription simultaneously on the number of devices specified during purchase. Check your order confirmation email or your AVG Account to clarify how many devices your subscription protects.

Can I use my AVG Internet Security subscription on multiple devices?

Refer to the information below to verify the device limit for your purchased subscription:

  • AVG Internet Security (Multi-Device): You can activate your subscription on up to 10 devices simultaneously on Windows, macOS, Android, and iOS. You can transfer your subscription freely between devices and platforms.
  • AVG Internet Security for PC: You can activate your subscription on 1 Windows PC. You can transfer your subscription to an alternative PC, but you cannot use your subscription on more than 1 PC simultaneously.
  • AVG Internet Security for Mac: You can activate your subscription on 1 macOS device. You can transfer your subscription to an alternative Mac, but you cannot use your subscription on more than 1 Mac simultaneously.
If you are not sure which subscription you purchased, check your AVG Account that is linked to the email address you provided during the subscription purchase, or an order confirmation email.

How do I know when my subscription expires?

Open AVG Internet Security and go to MenuMy Subscription. The duration of your subscription is listed under Subscriptions on this PC.

Ensure AVG Internet Security is open and active, then click AVG Internet Security in the menu bar and select Subscriptions. The duration of your subscription is listed under Your current subscription.

How can I cancel my subscription?

You can cancel an AVG subscription via the AVG Account that is linked to the email address you provided during the subscription purchase. For detailed instructions, refer to the following article:

For instructions on creating an AVG Account, refer to the following article:

Features

What features are included in different product versions?

  • AVG AntiVirus FREE: Includes our intelligent antivirus features that detect viruses, malware, spyware, ransomware, phishing, and other threats in real-time.
  • AVG Internet Security (Single-Device): Comes with all features included in AVG AntiVirus FREE, and includes additional premium features for use on 1 Windows PC.
  • AVG Internet Security (Multi-Device): Comes with all features included in AVG Internet Security (Single-Device), and additionally includes AVG AntiVirus PRO for Android, AVG Internet Security for Mac, and AVG Mobile Security for iOS for use on up to 10 devices simultaneously.
  • AVG AntiVirus: Includes our intelligent antivirus features that detect viruses, malware, spyware, and other threats in real-time.
  • AVG Internet Security (Single-Device): Comes with all features included in AVG AntiVirus, and includes additional premium features for use on 1 Mac.
  • AVG Internet Security (Multi-Device): Comes with all features included in AVG Internet Security (Single-Device), and additionally includes AVG AntiVirus PRO for Android, AVG Internet Security for Windows, and and AVG Mobile Security for iOS for use on up to 10 devices simultaneously.

For more information about the different subscriptions offered by AVG, visit the AVG Store.

How do I use AVG Internet Security or AVG AntiVirus?

For detailed instructions on how to start using AVG Internet Security or AVG AntiVirus on your Mac, refer to the following article:

What is File Shield?

File Shield scans programs and files on your hard drive as they are opened, run, modified, and saved. If malware is detected, File Shield prevents the program or file from infecting your PC.

File Shield scans programs and files on your hard drive as they are opened, run, modified, and saved. If malware is detected, File Shield prevents the program or file from infecting your Mac.

What is Behavior Shield?

Behavior Shield monitors programs installed on your PC for suspicious behavior that may indicate the presence of malicious code.

What is Web Shield?

Web Shield actively scans data that is transferred when you browse the internet to prevent malware from being downloaded and run on your PC.

Web Shield actively scans data that is transferred when you browse the internet to prevent malware from being downloaded and run on your Mac.

What is Email Shield?

Email Shield scans for threats in your incoming and outgoing email messages. Scanning applies only to messages sent or received using mail management software, such as Microsoft Outlook or Mozilla Thunderbird.

Email Shield scans for threats in your incoming and outgoing email messages. Scanning applies only to messages sent or received using mail management software, such as Apple Mail or Mozilla Thunderbird.

What is Quarantine?

Quarantine is an isolated space where you can safely store potentially dangerous files, or send them to the AVG Threat Labs for analysis. Files in Quarantine cannot run or access your system and data, so any malicious code contained within a file is unable to harm your PC. Access Quarantine by clicking MenuQuarantine.

Quarantine is an isolated space where you can safely store potentially dangerous files. Files in Quarantine cannot run or access your system and data, so any malicious code contained within a file is unable to harm your Mac. Access Quarantine by clicking the Computer tile, then click Open on the Quarantine tile.

For more information about Quarantine, refer to the following article:

What is Ransomware Protection?

Ransomware Protection secures your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data.

For more information about Ransomware Protection, refer to the following article:

What is Do Not Disturb Mode?

Do Not Disturb Mode is an upgrade to the previous Game Mode feature and is available in AVG Internet Security and AVG AntiVirus FREE. Do Not Disturb Mode works to silence unnecessary notifications while you run almost any application in fullscreen. Each time you open an application in fullscreen, Do Not Disturb Mode automatically detects it and adds it to a list of applications. When you run applications from this list of entries, Do Not Disturb Mode automatically launches to silence notifications from Windows, AVG, and other applications. In the Do Not Disturb Mode applications list, you can also click the icon (three lines) next to any application and tick the Maximize Performance box, which allows the application to run at highest priority and boost the performance of your PC.

For more information about Do Not Disturb Mode, refer to the following article:

What is the AVG Online Security browser extension?

The AVG Online Security browser extension protects your privacy when browsing the internet. Many websites use tracking systems to monitor visitor behavior, so they can obtain statistics and other data for marketing purposes. The AVG Online Security browser extension enables you to see details about the tracking systems used by the websites you visit, and stop websites from tracking you.

After installing AVG Internet Security or AVG AntiVirus FREE, you need to manually enable AVG Online Security in your web browser(s). Go to MenuBrowser Extensions, then click Enable Extension next to your preferred web browser and follow the on-screen instructions on how to enable the browser extension.

For more information about enabling and using AVG Online Security, refer to the following article:

What is Network Inspector?

Network Inspector scans your network for vulnerabilities and identifies potential security issues that may leave you vulnerable to threats. This feature checks the status of your network, devices connected to the network, and router settings. Network Inspector helps you secure your network to prevent attackers from accessing it and misusing your personal data.

To access Network Inspector, click Computer in the main application screen and select Open on the Network Inspector tile.

What is Leak Alerts?

Leak Alerts continuously monitors the dark web and warns you if your login credentials have been leaked online. The dark web is a more private part of the internet that can only be accessed with an anonymizing network like the Tor browser. The extreme privacy offered by the dark web makes it the ideal environment for criminals to illegally buy and sell leaked personal information.

To start using Leak Alerts:

  1. Click Web & Email on the main application screen.
  2. Click Open on the Leak Alerts tile.
  3. Click Protect My Accounts.
  4. Enter your AVG Account credentials and click Sign In. Alternatively, select the Create Account tab to create a new AVG Account.

AVG is now monitoring for leaks involving any online accounts that are linked with the email address you provided.

Premium Features

What is Enhanced Firewall?

Enhanced Firewall monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Enhanced Firewall prevents sensitive data from leaving your PC and blocks attempted intrusions by hackers.

You can set the application rules to control network and internet communication for specific software applications. Set application rules by clicking Hacker AttacksFirewall optionsApplication Rules. Enhanced Firewall applies these rules whenever a particular application tries to establish a connection to the internet or with another network.

For more information about using Enhanced Firewall, refer to the following article:

What is Password Protection?

Password Protection prevents applications and malware from viewing, changing, or deleting passwords that are saved in your Google Chrome and Mozilla Firefox browsers.

To ensure Password Protection is enabled and actively protecting your passwords, click Hacker Attacks on the main AVG Internet Security screen. A green (ON) slider above Password Protection shows that the feature is enabled.

The Password Protection feature in the latest version of AVG Internet Security is not the same as the separate AVG Password Protection application. The separate AVG Password Protection application is an older AVG product that is no longer sold online, however, if you have a valid AVG Password Protection subscription, you can continue to access this product until the end of your current subscription cycle.

What is Remote Access Shield?

Remote Access Shield allows you to control which IP addresses are allowed to connect remotely to your PC, and blocks all unauthorized connection attempts.

By default, Remote Access Shield blocks the following connections:

  • Connections from high-risk IP addresses.
  • Connections that attempt to use known vulnerabilities in Microsoft's Remote Desktop Protocol, such as BlueKeep.
  • Brute-force attacks that work by repeatedly trying to log in to your system with commonly used or stolen login credentials.

You receive a notification from AVG each time Remote Access Shield blocks a connection attempt.

We recommend keeping Remote Access Shield enabled at all times. To ensure Remote Access Shield is enabled, click the Hacker Attacks tile and ensure the slider above Remote Access Shield is green (ON).

What is Fake Website Shield?

Fake Website Shield secures you against DNS (Domain Name System) hijacking, which is when a malicious program redirects you from an authentic URL to an inauthentic website to acquire sensitive information, such as usernames, passwords, and credit card details.

Every time you enter a URL into the address bar of your browser, this URL is translated to the IP address (Internet Protocol address) of the web server where the web page that you want to access is stored. Fake Website Shield provides an encrypted connection between your web browser and AVG's own DNS server to ensure that the displayed website is the authentic one.

For more information about Fake Website Shield, refer to the following article:

What is Phishing Net?

Phishing Net uses our cloud database to catch the newest phishing sites and block spam, scans, and malicious phishing emails.

What is Ransomware Protection?

Ransomware Protection secures your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data. Additionally, you can specify which applications are allowed to modify the files in your protected folders.

For more information about Ransomware Protection, refer to the following article:

What is Sensitive Data Shield?

Sensitive Data Shield scans and protects your sensitive documents against unauthorized access and malware. Sensitive files contain your personal information, which if revealed, can compromise your privacy and identity. Sensitive Data Shield controls which applications and users have access to your files to secure your private data. To start using Sensitive Data Shield, click Privacy on the main AVG Internet Security screen and select Open above Sensitive Data Shield. Click Scan For Sensitive Documents to check your PC for sensitive documents.

For more information about Sensitive Data Shield, refer to the following article:

What is Webcam Protection?

Webcam Protection prevents applications and malware from accessing your PC's webcam without your consent. With Webcam Protection enabled, untrusted applications cannot capture images or videos, and cannot compromise your privacy by sending the content outside of your PC.

To enable or disable Webcam Protection, click Privacy on the main AVG Internet Security screen. A green (ON) slider above Webcam Protection shows that Webcam Protection is enabled. To modify Webcam Protection behavior, click Settings (the gear icon) in the top-right corner, and select Webcam Protection in the left panel.

For more information about Webcam Protection, refer to the following article:

What is Data Shredder?

Data Shredder (previously File Shredder) allows you to irreversibly erase your files or whole drives, so that there is no way for anyone to restore and misuse your data.

When you erase a hard drive, or delete a file using standard tools, only a reference to its data is removed from the file system. Simply deleting sensitive files, such as user data or licensed software, may not be safe, as there are tools capable of restoring deleted files. Data Shredder overwrites files with meaningless data multiple times before deleting them, which prevents data from being recovered. Data Shredder is especially useful when selling/donating your computer or hard drive.

To access Data Shredder, click MenuData Shredder.

For more information about Data Shredder, refer to the following article:

Settings

How do I manage my application settings?

  1. Ensure the AVG window is active, then click AVG AntiVirus or AVG Internet Security on the left of your menu bar.
  2. Select Preferences... from the context menu.
  3. Select a tab to manage the following settings:
    • General: Use the tick boxes to specify if you want the AVG AntiVirus icon to appear in your menu bar.
    • Shields: Configure settings for File Shield, Web Shield, or Email Shield.
    • Scanning: Use the tick boxes to specify which areas on your Mac are analyzed during a scan.
    • Exceptions: Specify items you want to exclude from scans.
    • Subscription: Enter an activation code for AVG Internet Security and view your current subscription details.
    • Privacy: Specify which data is shared with AVG and with 3rd parties for analytics purposes.

What is Passive Mode?

Passive Mode disables all active protection, such as shields and Enhanced Firewall, so that you can use more than one antivirus application at a time without interfering with the performance of your PC or the reliability of antivirus detections. In Passive Mode, AVG Internet Security and AVG AntiVirus FREE receive all virus definition and application updates, which allows you to manually run scans to check for issues on your PC. However, AVG does not actively protect you.

To enable Passive Mode, click MenuSettingsGeneralTroubleshooting. From the Troubleshooting screen, tick the box next to Enable Passive Mode, then restart your PC.

For detailed instructions, refer to the following article:

How can I update Virus definitions?

AVG uses a database of known virus definitions to identify malware and other threats on your PC, so it is important to ensure virus definitions are regularly updated.

AVG uses a database of known virus definitions to identify malware and other threats on your Mac, so it is important to ensure virus definitions are regularly updated.

By default, AVG updates virus definitions automatically each day. However, AVG cannot perform the update if you are offline.

To manually check for available updates, click the refresh icon next to Virus definitions in the bottom-right corner of the main application screen.

How can I specify what to do with detected threats?

Any threats detected during a scan are sent to Quarantine by default. After running a scan, you can access Quarantine from the Computer tile on the main application screen. Quarantine is an isolated space where potentially dangerous files are safely stored.

Any threats detected during a scan are sent to Quarantine by default. After running a scan, you can access Quarantine from the results page. Quarantine is an isolated space where potentially dangerous files are safely stored. From Quarantine, you can also perform specific actions, such as sending suspicious files to AVG Threat Labs for analysis.

To specify the actions you want to apply to threats that are detected by File Shield, Behavior Shield, Email Shield, and Web Shield:

  1. Open the AVG user interface and go to MenuSettings.
  2. Select Basic protectionDetections.
  3. Under What to do with, choose a threat type (Viruses or Potentially unwanted programs) and specify an action to be performed when this threat is detected.

How can I control which data I share with AVG?

To change your personal privacy settings, follow these steps:

  1. Go to MenuSettings.
  2. Select GeneralPersonal Privacy in the left panel.
  3. Untick the boxes next to the privacy settings according to your preferences.
  1. Ensure your AVG application is open and active.
  2. Click AVG Internet Security or AVG AntiVirus on the left side of the menu bar and select Preferences.
  3. Select the Privacy tab.
  4. Untick the boxes next to the privacy settings according to your preferences.

For more information, refer to the following article:

Scans

What is Mac Scan?

Click Scan Mac on the main screen of AVG Internet Security or AVG AntiVirus to perform a comprehensive scan of your Mac. This scan detects malware, spyware, and viruses.

What is Smart Scan?

Click Run Smart Scan on the main application screen to perform a comprehensive scan of your PC. This scan detects malware, poorly rated browser add-ons, sensitive documents, and performance issues.

How do I scan my Mac for potential threats?

To perform a comprehensive scan of your Mac, click Scan Mac on the main application screen. This scan detects malware, spyware, and viruses.

If you suspect suspicious activity on your Mac or network, apply a predefined scan. Click the icon (three dots) next to Scan Mac and choose a predefined scan from the Scan Options list. The following predefined scans are available:

  • Deep Scan: Performs an in-depth scan of your system that checks your storage drives and memory for malware.
  • File Scan: Asks you to select an individual file or folder for scanning.
  • Schedule Custom Scan: Allows you to schedule predefined scans to run regularly and automatically.

For more information about scanning your Mac for viruses, refer to the following article:

How do I scan my PC for potential threats?

To perform a comprehensive scan of your PC, click Run Smart Scan on the main application screen. This scan merges scan methods to detect malware, poorly rated browser add-ons, sensitive documents, and performance issues.

If you suspect suspicious activity on your PC or network, apply a predefined scan. On the main application screen, click the icon (three dots) next to Run Smart Scan and choose a predefined scan from the More scans list. The following predefined scans are available:

  • Deep Scan: Performs an in-depth scan of your system that checks your storage drives and memory for malware.
  • File or Folder Scan: Asks you to select an individual file or folder for scanning.
  • Boot-Time Scan: Performs a scan at bootup to detect and remove malware that is hard to reach after startup. For detailed instructions on how to run a Boot-Time Scan, refer to the following article:
  • USB / DVD Scan: Scans all removable media that is currently attached to the PC, such as USB flash drives and external hard drives.
  • Performance Scan: Scans your system for useless data and other issues that may affect the speed and security of your PC. To resolve any issues that are detected, you need to first install AVG TuneUp.

For detailed instructions on how to scan your PC for viruses, refer to the following article:

Can I pause a scan mid-progress?

No. Pausing a scan is not possible. You can completely terminate a scan by clicking Stop Scan. However, the next time you run the scan, it will start over.

What does the status message 'Unable to scan' mean in scan results?

The status message 'Unable to scan' means that the file could not be scanned, possibly due to an encrypted ZIP archive or because the file is currently in use. The status does not mean that the file is malicious, only that it is not available for scanning.

Troubleshooting

How can I uninstall AVG Internet Security or AVG AntiVirus?

For detailed uninstallation instructions, refer to the relevant article below:

How can I report a problem or suspected bug?

If you experience unexpected results or error messages, report the issue to AVG Support by submitting a ticket.

Send a detailed description of how to reproduce the error and include the following information:

  • Your version of Windows and your PC's brand, model, and graphics card.
  • Your macOS version.
  • A detailed description of the problem and the sequence of actions leading up the issue.
  • Any error messages displayed.
  • Any differences on your PC following the issue.
  • Any differences on your Mac following the issue.

How can I create scan exclusions?

Although it is generally not recommended, it is sometimes useful to exclude certain files, folders, or URLs from scanning if you want to speed up your scans, or avoid false positive detections. For information about creating scan exclusions, refer to the following article:

  • AVG Internet Security 20.x for Windows
  • AVG AntiVirus FREE 20.x for Windows
     
  • AVG Internet Security 19.x for Mac
  • AVG AntiVirus 19.x for Mac
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
     
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit

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