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AVG Antivirus - FAQs

Applies to

Products:

  • AVG Internet Security 19.x
  • AVG AntiVirus FREE 19.x

Operating systems:

  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

System Requirements

What are the system requirements for AVG Antivirus?

The minimum system requirements for AVG AntiVirus FREE and AVG Internet Security are:

  • Windows 10; Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or higher, any Edition (32 or 64-bit).
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions).
  • 1 GB RAM or above.
  • 2 GB free space on the hard disk.
  • Internet connection to download, activate, and maintain program updates and antivirus database.
  • Optimally standard screen resolution no less than 1024 x 768 pixels.

IMPORTANT: AVG Antivirus is not supported (is not compatible, cannot be installed, and will not run) on DOS, Microsoft Windows editions earlier than 7, Microsoft Windows Server operating systems, or any others not specified as supported.

Microsoft Windows operating systems without the latest Service Pack may not be supported. For details, refer to the following article from Microsoft:

Download and Installation

How do I download AVG Antivirus?

Download your preferred AVG Antivirus product using the direct links below:

Refer to this article for an overview of what is contained in different versions of AVG Antivirus.

How do I install AVG Antivirus?

For instructions to download and install your preferred AVG Antivirus product, refer to the relevant article below:

Refer to this article for an overview of what is contained in different versions of AVG Antivirus.

How can I update my AVG Antivirus application version?

Application version refers to the user interface and all program components in AVG Antivirus. Updates to the application version provide bug fixes and general improvements. If you want to ensure the latest application version is installed on your PC, you can manually check for available updates:

  1. Open the AVG user interface.
  2. Click Menu in the top-right corner.
  3. Click Settings.
  4. Go to GeneralUpdate in the left panel.
  5. Click Check For Updates in the application section to update your AVG Antivirus application version.

For detailed instructions, refer to the article below:

How can I update Virus definitions?

AVG uses a database of known virus definitions to identify malware and other threats on your PC, so it is important to ensure virus definitions are regularly updated. To manually check for available updates, click the refresh icon next to Virus definitions in the bottom-right corner of your main AVG Antivirus user interface.

For detailed instructions, refer to the article below:

Is a free-trial version of AVG Internet Security available?

Yes. When you install AVG Internet Security, you have access to the free-trial version of the product. The free trial includes access to all features included in AVG Internet Security for a limited time period.

To continue using premium features after the free trial expires, purchase a paid subscription. For details about paid subscriptions offered by AVG, refer to the article below:

How do I uninstall an AVG Antivirus product?

Refer to the relevant article below, according to your product:

Subscriptions

How do I activate a subscription for AVG Internet Security?

For detailed instructions, refer to the article below:

How do I activate a subscription for AVG AntiVirus Free?

It is no longer necessary to register AVG AntiVirus Free, as your initial free subscription automatically activates after installation. To check your activated subscription, refer to the following article:

What should I do if AVG does not accept my purchased subscription?

If you experience issues activating your subscription, refer to the steps below:

  • Use the AVG webform to resend your subscription to the email address used for your purchase, then try to insert the subscription into the program again.
  • If the activation code or license number still doesn't work:
    1. Uninstall your AVG product and restart your computer.
    2. Download and install the product connected to the purchased license.
    3. Activate your product again.
  • If you are still unable to activate your product, contact AVG Support.

How can I get a copy of my purchased subscription?

If you did not receive your purchased subscription, you can request it via our webform using the email address provided during purchase.

Can I transfer a subscription to another computer?

Yes. If you want to start using your AVG Internet Security subscription on a different PC, uninstall your AVG product from the original PC, then re-install and activate it on the new PC using the same activation code or AVG Account that was used the activate the subscription on the original PC.

NOTE: you can use your AVG subscription simultaneously on the number of PCs specified during purchase. Check your order confirmation email to clarify how many PCs your subscription protects.

For more information, refer to the following article:

Can I use my subscription for AVG Internet Security to activate AVG TuneUp and AVG Secure VPN?

No. An AVG Internet Security subscription is not valid for AVG TuneUp or AVG Secure VPN. You can purchase these products separately via the AVG Store.

For more information about what is included in different AVG subscriptions, refer to the article below:

How do I cancel my AVG subscription?

You can cancel an AVG subscription via your AVG Account. For detailed instructions, refer to the following article:

To create an AVG Account, refer to the following article:

Features and Settings

What features are included in different versions of AVG Antivirus?

You can check the features available in each version of AVG Antivirus on our product comparison chart.

What is File Shield?

File Shield actively scans all programs and files on your hard drive as they are opened, run, modified, and saved. If malware is detected, File Shield prevents the program or file from infecting your PC.

What is Behavior Shield?

Behavior Shield monitors programs installed on your PC for suspicious behavior that may indicate the presence of malicious code.

What is Web Shield?

Web Shield actively scans data that is transferred when you browse the internet to prevent malware from being downloaded and run on your PC.

What is Email Shield?

Email Shield scans for threats in your incoming and outgoing email messages. Scanning applies only to messages sent or received using mail management software, such as Microsoft Outlook or Mozilla Thunderbird.

What is Quarantine?

Quarantine is an isolated space where you can safely store potentially dangerous files or send them to the AVG Threat Labs for analysis. Files in Quarantine cannot run or access your system and data, so any malicious code contained within a file is unable to harm your PC. Access Quarantine by clicking MenuQuarantine.

For more information about using AVG Quarantine, refer to the following article:

What is Enhanced Firewall?

Enhanced Firewall is a feature available in AVG Internet Security. Enhanced Firewall monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Enhanced Firewall can prevent sensitive data from leaving your PC and can block attempted intrusions by hackers.

You can also set the application rules to control network and internet communication for specific software applications. Set application rules by clicking Hacker AttacksFirewall optionsApplication Rules. Enhanced Firewall applies these rules whenever a particular application tries to establish a connection to the internet or with another network.

For more information about using Enhanced Firewall, refer to the article below:

What is Fake Website Shield?

Fake Website Shield is a feature in AVG Internet Security, which secures you against DNS (Domain Name System) hijacking. This is when malicious programs redirect you from an authentic URL to an inauthentic website to acquire sensitive information, such as usernames, passwords, and credit card details.

Every time you enter a URL into the address bar of your browser, this URL is translated to the IP address (Internet Protocol address) of the web server where the web page that you want to access is stored. Fake Website Shield provides an encrypted connection between your web browser and AVG's own DNS server to ensure that the displayed website is the authentic one.

For more information about Fake Website Shield, refer to the following article:

What is Ransomware Protection?

Ransomware Protection, which is available in AVG Internet Security, secures your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data.

For more information about Ransomware Protection, refer to the following article:

What is Sensitive Data Shield?

Sensitive Data Shield, which is available in AVG Internet Security, scans and protects your sensitive documents against unauthorized access and malware. Sensitive files contain your personal information, which if revealed, can compromise your privacy and identity. Sensitive Data Shield controls which applications and users have access to your files to secure your private data. To start using Sensitive Data Shield, click Privacy from the main AVG AntiVirus screen and select Open above Sensitive Data Shield. Click Scan Now to check your PC for sensitive documents.

For more information about Sensitive Data Shield, refer to the following article:

What is Webcam Protection?

Webcam Protection, which is available in AVG Internet Security, prevents applications and malware from accessing your PC's webcam without your consent. With Webcam Protection enabled, untrusted applications cannot capture images or videos and cannot compromise your privacy by sending the content outside of your PC.

To enable or disable Webcam Protection, click Privacy from the main AVG Antivirus screen. A green ON slider above Webcam Protection shows that Webcam Protection is enabled. To modify Webcam Protection behavior, click Settings (the gear icon) in the top-right corner, and ensure Webcam Protection is selected in the left panel.

For more information, refer to the following article:

What is Passive Mode?

Passive Mode disables all active protection, such as Shields and Enhanced Firewall, so that you can use more than one antivirus program at a time without interfering with the performance of your PC or the reliability of antivirus detections. In Passive Mode, AVG Antivirus receives all virus definition and program updates, which allows you to manually run scans to check for issues on your PC. However, AVG does not actively protect you.

IMPORTANT: If you want AVG to actively protect you from malware and other security threats, ensure that Passive Mode is not enabled and the following conditions are met:

  • All third-party antivirus programs are uninstalled.
  • The main screen of the AVG Antivirus user interface shows You are fully protected (AVG Internet Security) or You have basic protection (AVG AntiVirus Free).

To enable Passive Mode, click MenuSettingsGeneralTroubleshooting. From the Troubleshooting menu, tick the box next to Passive Mode, then restart your PC to enable this option.

For detailed instructions, refer to the article below:

What is File Shredder?

File Shredder is a feature in AVG Internet Security, which allows you to irreversibly erase your files or whole drives, so that there is no way for anyone to restore and misuse your data.

When you erase a hard drive, or delete a file using standard tools, only a reference to its data is removed from the file system. Simply deleting sensitive files, such as user data or licensed software, may not be safe, as there are tools capable of restoring deleted files. File Shredder overwrites files with meaningless data multiple times before deleting them, which prevents data from being recovered. File Shredder is especially useful when selling/donating your computer or hard drive.

To access File Shredder, click MenuFile Shredder.

For more information about File Shredder, refer to the following article:

What is Anti-Spam?

Anti-Spam is an additional component available in AVG Internet Security, and must be installed separately. Anti-spam ensures that the inbox in your mail management software is free from unwanted spam and junk emails. This feature applies to mail clients installed on your PC, such as Microsoft Outlook or Mozilla Thunderbird.

NOTE: Anti-Spam is no longer installed by default. Follow instructions is this article to manually install AVG AntiVirus components.

What is Do Not Disturb Mode?

Do Not Disturb Mode is a new feature in AVG Antivirus, and an upgrade to the previous Game Mode feature. Do Not Disturb Mode works to silence unnecessary notifications while you run almost any application in fullscreen. Each time you open an application in fullscreen, Do Not Disturb Mode automatically detects it and adds it to a list of applications. When you run applications from this list of entries, Do Not Disturb Mode automatically launches to silence notifications from Windows, AVG AntiVirus, and other applications. In the Do Not Disturb Mode applications list, you can also tick the Maximize performance box next to any application, which will allow it to run at highest priority and boost the performance of your PC.

To manually add an app to the list of apps that will automatically trigger Do Not Disturb Mode, click MenuDo Not Disturb ModeAdd A New App.

For more information about Do Not Disturb Mode, refer to the following article:

What is AVG Password Protection?

AVG Password Protection provides an additional security layer for your Google Chrome or Mozilla Firefox browser by protecting your sensitive login data. When installed, AVG Password Protection notifies you about password leaks and rates the security of passwords stored in your browser.

NOTE: AVG Password Protection is installed automatically when you install AVG Internet Security or AVG AntiVirus Free. However, to start using AVG Password Protection, you must first purchase a subscription via your AVG AntiVirus user interface. Click My AVGPassword ProtectionRenew Now and follow the on-screen instructions to purchase a subscription. After purchase, refer to the following article to activate your subscription:

What is AVG TuneUp?

AVG TuneUp is an optimization tool that scans for and resolves performance and storage issues on your PC. You can purchase AVG TuneUp as a standalone product from the AVG Store.

For more information about what is included in different AVG subscriptions, refer to the article below:

Scans

What is Scan Computer?

Click Scan Computer on the main screen of the AVG Antivirus user interface to perform a comprehensive scan of your PC. This scan detects malware, poorly rated browser add-ons, sensitive documents, and performance issues. After each stage of the scan, you can resolve detected issues and threats by clicking Resolve, or click Skip to ignore any issues and move to the next stage of the scan. If no issues are found, click Next to progress to the next stage of the scan.

How do I scan my PC for potential threats?

To perform a comprehensive scan of your PC, click Scan Computer on the main screen of AVG Antivirus. This scan merges scan methods to detect malware, poorly rated browser add-ons, sensitive documents, and performance issues. You see a results page at each stage of the scan, which allows you to resolve detected issues by clicking Resolve, or ignore detected issues by clicking Skip.

If you suspect suspicious activity on your PC or network, apply a predefined scan. Click the gear icon next to Scan Computer and choose a predefined scan from the Other Scans screen. The following predefined scans are available:

  • Computer Scan: this scan is the same as the Scan Computer option on the main screen of AVG Antivirus.
  • Deep Scan: performs an in-depth scan of your system that checks your storage drives and memory for malware.
  • USB / DVD Scan: scans all removable media that is currently attached to the PC, such as USB flash drives and external hard drives.
  • File or Folder Scan: asks you to select an individual file or folder for scanning.
  • Performance Scan: scans your system for useless data and other issues that may affect the speed and security of your PC. To resolve any issues that are detected, you must first install AVG TuneUp.
  • Boot-Time Scan: performs a scan at bootup to detect and remove malware that is hard to reach after startup.

For detailed instructions, refer to the article below:

How do I create scan exclusions?

Although it is generally not recommended, it is sometimes useful to exclude certain files, folders, or URLs from scanning if you want to speed up your scans, or avoid false positive detections. To exclude certain files or URLs from scanning:

  1. Go to MenuSettings.
  2. Ensure General is selected in the left panel, then click Exceptions.
  3. Click Add Exception and type the file path or URL that you want to exclude from scanning. Alternatively, click Browse and manually select a file location for exclusion.

NOTE: Set exceptions only if you know the files and websites you want to exclude are not infected.

For detailed information on creating scan exclusions, refer to the article below:

Can I pause a scan mid-progress?

In the latest version of AVG Antivirus, pausing a scan is not possible. You can completely terminate a scan by clicking Stop Scan. However, the next time you run the scan, it will start over.

How can I specify what to do with detected threats?

After running a scan, you can access Quarantine from the results page. Quarantine is an isolated space where potentially dangerous files are safely stored. From Quarantine, you can also perform specific actions, such as sending suspicious files to the AVG Threat Labs for analysis.

To specify the actions you want to apply to threats that are detected by File Shield, Behavior Shield, Email Shield, and Web Shield:

  1. Click MenuSettings.
  2. Select Basic protectionDetections.
  3. Under What to do with, choose a threat type (Viruses or Potentially unwanted programs) and specify an action to be performed when this threat is detected.

For more information, refer to the article below:

General

Does my PC's performance slow down during an AVG scan?

AVG Antivirus comes with several pre-defined scans, as well as the option to customize scans. Generally, running a scan does not noticeably affect system performance. However, performance may be affected depending on your system configurations, or if you execute multiple scans simultaneously.

Does AVG Antivirus scan webmail accounts?

If you use a web based email account, such as Yahoo or Gmail, AVG does not directly scan your emails. However, Web Shield and File Shield actively protect your PC from malware that could be contained in your email messages.

If you use mail management software, such as Microsoft Outlook or Mozilla Thunderbird, Email Shield scans for threats in your incoming and outgoing email messages.

Can I adjust the sensitivity of Anti-Spam?

  1. Go to MenuSettings.
  2. Select Full protectionAnti-Spam.
  3. Under How strict should we be when judging potential spam?, use the slider to select an option:
    • Relaxed: only use this setting if too many legitimate emails are being marked as spam.
    • Strict (default and recommended setting): keep this setting enabled to maintain optimal spam filtering.
    • No mercy: only use this setting if too many spam emails are getting into your inbox.

Can I turn off the Microsoft Windows Firewall when using the Firewall in AVG Internet Security?

Yes. AVG Internet Security includes a built-in firewall. AVG Enhanced Firewall monitors all communication between your PC and outside networks, and blocks unauthorized communication. It is highly recommended to keep all AVG protection components enabled at all times to ensure effective PC protection.

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