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AVG AntiVirus for Windows - FAQs

Download and Installation

How do I install AVG Internet Security or AVG AntiVirus FREE?

  1. Download the setup file for your preferred AVG product using the direct links below:
  2. Right-click the downloaded setup file and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to complete installation.

For detailed installation instructions, refer to the relevant article below:

Refer to this article for an overview of what is included in different versions of AVG AntiVirus.

What are the system requirements for AVG AntiVirus?

The minimum system requirements for AVG Internet Security and AVG AntiVirus FREE are:

  • Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or higher, any Edition (32 or 64-bit).
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions); ARM-based devices are not supported.
  • 1 GB RAM or above.
  • 2 GB free space on the hard disk.
  • Internet connection to download, activate, and maintain program updates and antivirus database.
  • Optimally standard screen resolution no less than 1024 x 768 pixels.
AVG Internet Security and AVG AntiVirus FREE are not supported (are not compatible, cannot be installed, and will not run) on DOS, Microsoft Windows editions earlier than 7, Microsoft Windows Server operating systems, or any others not specified as supported.

Is a free-trial version of AVG Internet Security available?

Yes. After you install AVG Internet Security, you have access to a free-trial version of the product for a limited time period. During the free-trial period, you can use all the features included in AVG Internet Security.

To continue using these premium features after the free trial expires, you need to purchase a paid subscription. For more information about paid subscriptions offered by AVG, visit the AVG Store.

How do I uninstall AVG Internet Security or AVG AntiVirus FREE??

For detailed instructions to uninstall AVG Internet Security and AVG AntiVirus FREE, refer to the following article:

Subscription and Activation

How do I activate a subscription for AVG Internet Security?

If you purchased AVG Internet Security via another AVG application or the AVG Store, your subscription activates automatically on the device you used for purchase. If you purchased AVG Internet Security via an alternative sales channel, or you want to start using your subscription on another device, follow the instructions in the following article to manually activate AVG Internet Security:

How do I activate a subscription for AVG AntiVirus FREE?

It is no longer necessary to register AVG AntiVirus FREE, as your initial free subscription automatically activates after installation. For instructions to check your activated subscription, refer to the following article:

What should I do if AVG does not accept my purchased subscription?

If you experience issues activating AVG Internet Security, retrieve the activation code from your AVG Account, then try to activate the application again. If activation is unsuccessful, follow these troubleshooting steps:

  1. Uninstall AVG Internet Security and restart your computer.
  2. Download and install AVG Internet Security.
  3. Activate your subscription again.

If following the steps above does not resolve your issue, contact AVG Support.

How can I get a copy of my purchased subscription?

You can always find your current activation codes in the AVG Account registered to the email address provided during purchase. For more information, refer to the following article:

Can I transfer an AVG Internet Security subscription to another computer?

Yes. If you want to start using your AVG Internet Security subscription on an alternative PC, follow the steps below:

  1. Uninstall AVG Internet Security from the previous PC.
  2. Install AVG Internet Security on the alternative PC.
  3. Activate your subscription on the alternative PC.
You can use your subscription simultaneously on the number of PCs specified during purchase. Check your order confirmation email or your AVG Accountto clarify how many PCs your subscription protects.

Can I use my subscription for AVG Internet Security to activate AVG TuneUp and AVG Secure VPN?

No. An AVG Internet Security subscription is not valid for AVG TuneUp or AVG Secure VPN. You can purchase these products separately via the AVG Store.

Alternatively, you can purchase an AVG subscription bundle (such as AVG Ultimate) that is valid for multiple products. For more information about what is included in different AVG subscription bundles, visit the AVG Store.

How do I cancel my subscription?

You can cancel an AVG subscription via your AVG Account. For detailed instructions, refer to the following article:

For instructions to create an AVG Account, refer to the following article:

Features and Settings

What features are included in different versions of AVG AntiVirus?

For more information about the different subscriptions offered by AVG, visit the AVG Store.

What is File Shield?

File Shield actively scans all programs and files on your hard drive as they are opened, run, modified, and saved. If malware is detected, File Shield prevents the program or file from infecting your PC.

What is Behavior Shield?

Behavior Shield monitors programs installed on your PC for suspicious behavior that may indicate the presence of malicious code.

What is Web Shield?

Web Shield actively scans data that is transferred when you browse the internet to prevent malware from being downloaded and run on your PC.

What is Email Shield?

Email Shield scans for threats in your incoming and outgoing email messages. Scanning applies only to messages sent or received using mail management software, such as Microsoft Outlook or Mozilla Thunderbird.

What is Quarantine?

Quarantine is an isolated space where you can safely store potentially dangerous files, or send them to the AVG Threat Labs for analysis. Files in Quarantine cannot run or access your system and data, so any malicious code contained within a file is unable to harm your PC. Access Quarantine by clicking MenuQuarantine.

For more information about using Quarantine, refer to the following article:

What is Enhanced Firewall?

Enhanced Firewall is a premium feature available in AVG Internet Security. Enhanced Firewall monitors all network traffic between your PC and the outside world to protect you from unauthorized communication and intrusions. Enhanced Firewall prevents sensitive data from leaving your PC and blocks attempted intrusions by hackers.

You can set the application rules to control network and internet communication for specific software applications. Set application rules by clicking Hacker AttacksFirewall optionsApplication Rules. Enhanced Firewall applies these rules whenever a particular application tries to establish a connection to the internet or with another network.

For more information about using Enhanced Firewall, refer to the following article:

What is Password Protection?

Password Protection is a premium feature available in AVG Internet Security. Password Protection prevents applications and malware from viewing, changing, or deleting passwords that are saved in your Google Chrome and Mozilla Firefox browsers.

To ensure Password Protection is enabled and actively protecting your passwords, click Hacker Attacks on the main AVG Internet Security screen. A green (ON) slider above Password Protection shows that the feature is enabled.

The Password Protection feature in the latest version of AVG Internet Security is not the same as the separate AVG Password Protection application. The separate AVG Password Protection application is an older AVG product that is no longer sold online, however, if you have a valid AVG Password Protection subscription, you can continue to access this product until the end of your current subscription cycle.

What is Remote Access Shield?

Remote Access Shield is a premium feature available in AVG Internet Security. Remote Access Shield allows you to control which IP addresses are allowed to connect remotely to your PC, and blocks all unauthorized connection attempts.

By default, Remote Access Shield blocks the following connections:

  • Connections from high-risk IP addresses.
  • Connections that attempt to use known vulnerabilites in Microsoft's Remote Desktop Protocol, such as BlueKeep.
  • Brute-force attacks that work by repeatedly trying to log in to your system with commonly used or stolen login credentials.

You receive a notification from AVG each time Remote Access Shield blocks a connection attempt.

We recommend keeping Remote Access Shield enabled at all times. To ensure Remote Access Shield is enabled, click the Hacker Attacks tile and ensure the slider above Remote Access Shield is green (ON).

What is Fake Website Shield?

Fake Website Shield is a premium feature available in AVG Internet Security. Fake Website Shield secures you against DNS (Domain Name System) hijacking, which is when a malicious program redirects you from an authentic URL to an inauthentic website to acquire sensitive information, such as usernames, passwords, and credit card details.

Every time you enter a URL into the address bar of your browser, this URL is translated to the IP address (Internet Protocol address) of the web server where the web page that you want to access is stored. Fake Website Shield provides an encrypted connection between your web browser and AVG's own DNS server to ensure that the displayed website is the authentic one.

For more information about Fake Website Shield, refer to the following article:

What is Ransomware Protection?

Ransomware Protection secures your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks. This feature scans for and automatically secures folders which may contain personal data.

For more information about Ransomware Protection, refer to the following article:

What is Sensitive Data Shield?

Sensitive Data Shield is a premium feature available in AVG Internet Security. Sensitive Data Shield scans and protects your sensitive documents against unauthorized access and malware. Sensitive files contain your personal information, which if revealed, can compromise your privacy and identity. Sensitive Data Shield controls which applications and users have access to your files to secure your private data. To start using Sensitive Data Shield, click Privacy on the main AVG Internet Security screen and select Open above Sensitive Data Shield. Click Scan For Sensitive Documents to check your PC for sensitive documents.

For more information about Sensitive Data Shield, refer to the following article:

What is Webcam Protection?

Webcam Protection is a premium feature available in AVG Internet Security. Webcam Protection prevents applications and malware from accessing your PC's webcam without your consent. With Webcam Protection enabled, untrusted applications cannot capture images or videos, and cannot compromise your privacy by sending the content outside of your PC.

To enable or disable Webcam Protection, click Privacy on the main AVG Internet Security screen. A green (ON) slider above Webcam Protection shows that Webcam Protection is enabled. To modify Webcam Protection behavior, click Settings (the gear icon) in the top-right corner, and select Webcam Protection in the left panel.

For more information about Webcam Protection, refer to the following article:

What is Passive Mode?

Passive Mode disables all active protection, such as shields and Enhanced Firewall, so that you can use more than one antivirus program at a time without interfering with the performance of your PC or the reliability of antivirus detections. In Passive Mode, your AVG Antivirus product receives all virus definition and application updates, which allows you to manually run scans to check for issues on your PC. However, AVG does not actively protect you.

If you want AVG to actively protect you from malware and other security threats, ensure that Passive Mode is not enabled and the following conditions are met:
  • All third-party antivirus programs are uninstalled.
  • The main application screen shows You are fully protected (AVG Internet Security) or You have basic protection (AVG AntiVirus FREE).

To enable Passive Mode, click MenuSettingsGeneralTroubleshooting. From the Troubleshooting screen, tick the box next to Enable Passive Mode, then restart your PC.

For detailed instructions, refer to the following article:

What is Data Shredder?

Data Shredder (previously File Shredder) is a premium feature in AVG Internet Security. Data Shredder allows you to irreversibly erase your files or whole drives, so that there is no way for anyone to restore and misuse your data.

When you erase a hard drive, or delete a file using standard tools, only a reference to its data is removed from the file system. Simply deleting sensitive files, such as user data or licensed software, may not be safe, as there are tools capable of restoring deleted files. Data Shredder overwrites files with meaningless data multiple times before deleting them, which prevents data from being recovered. Data Shredder is especially useful when selling/donating your computer or hard drive.

To access Data Shredder, click MenuData Shredder.

For more information about Data Shredder, refer to the following article:

What is Do Not Disturb Mode?

Do Not Disturb Mode is an upgrade to the previous Game Mode feature and is available in AVG Internet Security and AVG AntiVirus FREE. Do Not Disturb Mode works to silence unnecessary notifications while you run almost any application in fullscreen. Each time you open an application in fullscreen, Do Not Disturb Mode automatically detects it and adds it to a list of applications. When you run applications from this list of entries, Do Not Disturb Mode automatically launches to silence notifications from Windows, AVG, and other applications. In the Do Not Disturb Mode applications list, you can also click the icon (three lines) next to any application and tick the Maximize Performance box, which allows the application to run at highest priority and boost the performance of your PC.

For more information about Do Not Disturb Mode, refer to the following article:

What is the AVG Online Security browser extension?

The AVG Online Security browser extension protects your privacy when browsing the internet. Many websites use tracking systems to monitor visitor behavior, so they can obtain statistics and other data for marketing purposes. The AVG Online Security browser extension enables you to see details about the tracking systems used by the websites you visit, and stop websites from tracking you.

After installing AVG Internet Security or AVG AntiVirus FREE, you need to manually enable AVG Online Security in your web browser(s). Go to MenuBrowser Extensions, then click Enable Extension next to your preferred web browser and follow the on-screen instructions to enable the browser extension.

For more information about enabling and using AVG Online Security, refer to the following article:

How can I update my application version?

Application version refers to the user interface and all AVG components. Updates to the application version provide bug fixes and general improvements. If you want to ensure the latest application version is installed on your PC, you can manually check for available updates:

  1. Open the AVG user interface and go to MenuSettings.
  2. Click GeneralUpdate in the left panel.
  3. Click Check For Updates in the application section to update your application version.

For detailed instructions, refer to the following article:

How can I update Virus definitions?

AVG uses a database of known virus definitions to identify malware and other threats on your PC, so it is important to ensure virus definitions are regularly updated. To manually check for available updates, click the refresh icon next to Virus definition in the bottom-right corner of the main screen in AVG Internet Security or AVG AntiVirus FREE.

For detailed instructions, refer to the following article:

Scans

What is Smart Scan?

Click Run Smart Scan on the main screen of AVG Internet Security or AVG AntiVirus FREE to perform a comprehensive scan of your PC. This scan detects malware, poorly rated browser add-ons, sensitive documents, and performance issues.

How do I scan my PC for potential threats?

To perform a comprehensive scan of your PC, click Run Smart Scan on the main screen of AVG Internet Security or AVG AntiVirus FREE. This scan merges scan methods to detect malware, poorly rated browser add-ons, sensitive documents, and performance issues.

If you suspect suspicious activity on your PC or network, apply a predefined scan. Click the icon (three dots) next to Run Smart Scan and choose a predefined scan from the More scans list. The following predefined scans are available:

  • Deep Scan: performs an in-depth scan of your system that checks your storage drives and memory for malware.
  • File or Folder Scan: asks you to select an individual file or folder for scanning.
  • Boot-Time Scan: performs a scan at bootup to detect and remove malware that is hard to reach after startup. For detailed instructions to run a Boot-Time Scan, refer to the following article:
  • USB / DVD Scan: scans all removable media that is currently attached to the PC, such as USB flash drives and external hard drives.
  • Performance Scan: scans your system for useless data and other issues that may affect the speed and security of your PC. To resolve any issues that are detected, you need to first install AVG TuneUp.

For detailed instructions to scan your PC for viruses, refer to the following article:

How do I create scan exclusions?

Although it is generally not recommended, it is sometimes useful to exclude certain files, folders, or URLs from scanning if you want to speed up your scans, or avoid false positive detections. To exclude certain files or URLs from scanning:

  1. Open the AVG user interface and go to MenuSettingsGeneralExceptions.
  2. Click Add Exception and type the file path or URL that you want to exclude from scanning. Alternatively, click Browse and manually select a file location for exclusion.
Set exceptions only if you know the files and websites you want to exclude are not infected.

For more information about creating scan exclusions, refer to the following article:

Can I pause a scan mid-progress?

In the latest versions of AVG Internet Security and AVG AntiVirus FREE, pausing a scan is not possible. You can completely terminate a scan by clicking Stop Scan. However, the next time you run the scan, it will start over.

How can I specify what to do with detected threats?

Any threats detected during a scan are sent to Quarantine by default. After running a scan, you can access Quarantine from the results page. Quarantine is an isolated space where potentially dangerous files are safely stored. From Quarantine, you can also perform specific actions, such as sending suspicious files to AVG Threat Labs for analysis.

To specify the actions you want to apply to threats that are detected by File Shield, Behavior Shield, Email Shield, and Web Shield:

  1. Open the AVG user interface and go to MenuSettings.
  2. Select Basic protectionDetections.
  3. Under What to do with, choose a threat type (Viruses or Potentially unwanted programs) and specify an action to be performed when this threat is detected.

General

Will my PC's performance slow down during an AVG scan?

AVG Internet Security and AVG AntiVirus FREE include several pre-defined scans, as well as the option to customize scans. Generally, running a scan does not noticeably affect system performance. However, performance may be affected depending on your system configurations, or if you execute multiple scans simultaneously.

Does AVG scan webmail accounts?

If you use a web-based email account, such as Yahoo or Gmail, AVG does not directly scan your emails. However, Web Shield and File Shield actively protect your PC from malware that could be contained in your email messages.

If you use mail management software, such as Microsoft Outlook or Mozilla Thunderbird, Email Shield scans for threats in your incoming and outgoing email messages.

Can I turn off the Microsoft Windows Firewall when using Enhanced Firewall in AVG Internet Security?

Yes. AVG Internet Security includes a built-in firewall. AVG Enhanced Firewall monitors all communication between your PC and outside networks, and blocks unauthorized communication. It is highly recommended to keep all AVG protection components enabled at all times to ensure effective PC protection.

  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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