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Canceling an AVG subscription purchased via Android or iOS

The instructions in this article only apply for AVG subscriptions purchased via Google Play Store or the App Store. If you purchased your subscription via a different sales channel (such as the official AVG website), refer to the following article:

Cancel your subscription

Uninstalling an app from your device does not cancel your subscription, and you will continue to be charged for the subscription until you cancel it.

The steps to cancel a subscription via Google Play Store are the same for every AVG app. The instructions below use AVG Secure VPN as an example:

  1. On the Home screen of your device, tap the Google Play Store icon to open the store.
  2. Tap Menu (three lines) in the top-left corner, then tap Subscriptions.
  3. Select AVG Secure VPN from your list of subscriptions.
  4. Tap Cancel Subscription.
  5. Optionally provide a reason for canceling the subscription (or tap Decline to answer), then tap Continue.
  6. Tap Cancel Subscription again to confirm the cancellation.

The steps to cancel a subscription via the App Store are the same for every AVG app. The instructions below use AVG Secure VPN as an example:

  1. On the Home screen of your device, tap the App Store icon to open the store.
  2. Tap your profile image in the top-right corner of the screen.
  3. Tap Subscriptions.
  4. Select AVG Secure VPN from your list of subscriptions.
  5. Tap Cancel Subscription (or Cancel Free Trial).
  6. Tap Confirm to confirm the cancellation.

Your subscription is now canceled. You receive confirmation of the cancellation by email.

After you cancel an AVG subscription, you can continue to use the paid products and features until the end of the current subscription period.

If you have multiple AVG subscriptions, you need to repeat the steps above for each subscription that you want to cancel.

Troubleshooting

To cancel a subscription, you must first be signed in to Google Play Store with the Google Account you used to purchase the subscription. For instructions on how to switch between Google Accounts, or add a new Google Account to your device, refer to the following article from Google Play Help:

To cancel a subscription, you must first be signed in to the App Store with the Apple ID you used to purchase the subscription. For more information about managing Apple IDs on your iOS device, refer to the following article from Apple Support:

  • All paid AVG consumer products for Android and iOS
  • Google Android 5.0 (Lollipop, API 21) or later
     
  • Apple iOS 10.3 or later

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