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AVG Secure Browser - FAQs

General

What is AVG Secure Browser?

AVG Secure Browser is a web browser with built-in security and privacy features to keep you safe online. The distinctive Security & Privacy Center includes a collection of tools and features that enable you to manage your online privacy, identity, and personal data.

You can download AVG Secure Browser directly from the AVG website.

You can download AVG Secure Browser directly from the AVG website.

AVG Secure Browser is a web browser, with built-in security and privacy features designed by AVG to keep you safe online. The distinctive Security & Privacy Center includes a collection of tools and features that enable you to manage your online privacy, identity, and personal data. You can download AVG Secure Browser directly from Google Play Store.

How does AVG Secure Browser protect my security and privacy?

AVG Secure Browser includes a range of features and tools that are designed to maximize your online security, such as Webcam Guard and Anti-Fingerprinting. All built-in security and privacy features are available in the Security & Privacy Center.

AVG Secure Browser includes a range of features and tools that are designed to maximize your online security. AVG Secure Browser automatically encrypts your online data, blocks spies and ads, and allows you to connect to the internet via a VPN without sacrificing browser speed.

What's included in the paid version of AVG Secure Browser?

The free version of the app automatically connects to the fastest VPN location possible for your device. When you activate the paid version of AVG Secure Browser, you can choose from our full list of VPN locations.

Download and Installation

What are the system requirements for AVG Secure Browser?

  • Windows 10 except Mobile and IoT Core Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or higher, any Edition (32 or 64-bit)
  • Windows compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE2 instructions)
  • Internet connection to download the program and receive updates
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra), Apple Mac OS X 10.11.x (El Capitan), Apple Mac OS X 10.10.x (Yosemite)
  • Intel-based Mac with 64-bit processor
  • Internet connection to download the program and receive updates
  • Optimal standard screen resolution no less than 1024 x 768 pixels is recommended
  • Google Android 5.0 (Lollipop, API 21) or higher
  • Internet connection to download the app and receive updates

How do I install AVG Secure Browser?

  1. Click the button below to download the AVG Secure Browser setup file, and save it in a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download AVG Secure Browser for Windows
  2. Right-click the downloaded setup file avg_secure_browser.exe and select Run as administrator from the context menu.
  3. Follow the on-screen instructions to install AVG Secure Browser on your PC.

For detailed installation instructions, refer to the following article:

  1. Click the button below to download the AVG Secure Browser setup file, and save it in a familiar location on your PC (by default, downloaded files are saved to your Downloads folder). Download AVG Secure Browser for Mac
  2. Open Downloads in the Dock.
  3. Double-click the downloaded file AVGSecureBrowserSetup.pkg.
  4. Enter your administrator credentials, then click OK.
  5. Follow the on-screen instructions to install AVG Secure Browser on your Mac.

For detailed installation instructions, refer to the following article:

  1. Download and install the latest version of AVG Secure Browser from Google Play Store.
  2. Once installation is complete, tap Open to access the app.
  3. Tap Start Browsing to continue with the free version of the browser, or tap Go Pro to upgrade to the paid version.

For detailed installation instructions, refer to the following article:

Is AVG Secure Browser compatible with other browsers?

Yes. AVG Secure Browser is designed to function alongside your other browsers. You can import bookmarks and data from Microsoft Edge, Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox.

Yes. AVG Secure Browser is designed to function alongside your other browsers. You can import bookmarks and data from Google Chrome, Mozilla Firefox, and Safari.

For detailed instructions on how to import bookmarks and data to AVG Secure Browser, refer to the following article:

Yes. AVG Secure Browser is designed to function alongside your other mobile browsers.

How do I upgrade to AVG Secure Browser Pro?

To purchase AVG Secure Browser Pro, tap Upgrade in the top-right corner of AVG Secure Browser homepage, then follow the on-screen instructions. After the payment is processed, your subscription activates automatically on the device used for purchase.

If you want to start using AVG Secure Browser Pro on a new device:

  1. On the new device, download and install the latest version of AVG Secure Browser from Google Play Store.
  2. When installation is complete, tap Open.
  3. Tap Restore Purchase on the AVG Secure Browser Pro offer screen.
  4. Enter the email address linked to your AVG Secure Browser Pro subscription, then tap Create Account / Login.
  5. Follow the on-screen instructions to log in to your AVG Secure Browser Account.

After you successfully log in to the app with your AVG Secure Browser Account, the app recognizes your Pro subscription.

Features

What is the Security & Privacy Center?

The Security & Privacy Center is a console of tools and features that allow you to manage your online activity. Most features are enabled by default to offer our highest level of security and privacy. Via the Security & Privacy Center, you can personalize AVG Secure Browser by manually enabling or disabling certain features, and access tools such as Stealth Mode, Privacy Cleaner, and Hack Check.

To open the Security & Privacy Center, click the green shield icon in the top-right corner of the AVG Secure Browser screen.

The Security & Privacy Center is a console of tools and features that allow you to manage your online activity. You can personalize AVG Secure Browser by manually enabling or disabling certain features, and access tools such as VPN and Adblock.

To open the Security & Privacy Center, tap the AVG Secure Browser icon at the bottom of the screen, then tap Security & Privacy Center (the shield icon).

What is AVG AntiVirus?

The AVG AntiVirus tile in the Security & Privacy Center detects if AVG AntiVirus software is installed on your PC. Click Free Download on the AVG AntiVirus tile to install it. Alternatively, if AVG AntiVirus is installed, click Scan My PC to open the AVG AntiVirus user interface.

The AVG AntiVirus tile in the Security & Privacy Center detects if AVG AntiVirus software is installed on your Mac. Click Free Download on the AVG AntiVirus tile to install it. Alternatively, if AVG AntiVirus is installed, click Scan My PC to open the AVG AntiVirus user interface.

What is AVG Secure VPN?

AVG Secure VPN functions as a private tunnel through the internet, which encrypts your data and secures your connection when using public Wi-Fi connections, such as those in cafes or airports.

If you have not already installed AVG Secure VPN, go to the Security & Privacy Center, then click Free Download on the AVG Secure VPN tile to install it.

After installing AVG Secure VPN, you need to purchase a paid subscription, or register for a free-trial version before using the product.

What is Anti-Fingerprinting?

Websites and ad networks can use your unique browser configuration, referred to as your browser fingerprint, to track you. Your browser fingerprint consists of data related to your device configuration, browser, and history of your online behavior, which is continuously stored while you interact with web pages. Anti-Fingerprinting helps disguise your digital fingerprint to prevent websites from identifying and tracking you without your consent. This feature is disabled by default.

To enable Anti-Fingerprinting, go to the Security & Privacy Center, then click the slider on the Anti-Fingerprinting tile so that it changes from gray (OFF) to green (ON).

The Anti-Fingerprinting feature can hide information that certain websites need to operate properly. If you encounter problems with a website you normally visit while Anti-Fingerprinting is enabled, you can temporarily disable the feature. Go to the Security & Privacy Center and click the slider on the Anti-Fingerprinting tile so that it changes from green (ON) to gray (OFF).

What is Adblock?

Adblock stops advertisements from loading on the web pages you visit, which improves the speed and safety of your browsing sessions. Adblock is enabled by default.

To disable this feature, tap the AVG Secure Browser icon at the bottom of the screen, then tap Block Ads so that it changes from green (ON) to gray (OFF).

What is Anti-Phishing?

Anti-Phishing blocks malicious websites and phishing attempts while you browse the web. It also prevents you from downloading potentially malicious content from the web, which may try to infect your device. Anti-Phishing is enabled by default.

To disable this feature, go to the Security & Privacy Center and click the slider on the Anti-Phishing tile so that it changes from green (ON) to gray (OFF).

What is Anti-Tracking?

Anti-Tracking protects your privacy by preventing websites, analytics companies, advertising networks, and other web services from tracking your online activity. It also uses filters to completely remove web bugs, tracking scripts, and other information collectors from the sites you visit. Anti-Tracking is enabled by default.

To disable this feature, go to the Security & Privacy Center and click the slider on the Anti-Tracking tile so that it changes from green (ON) to gray (OFF).

What is Stealth Mode?

Stealth Mode is a privacy feature that prevents your browsing history from being stored, and deletes any tracking cookies or web caches you acquire during your Stealth Mode browsing session.

To open a web page in Stealth Mode, go to the Security & Privacy Center and click Launch Window on the Stealth Mode tile.

What is HTTPS Encryption?

HTTPS (Hyper Text Transfer Protocol Secure) is a more secure version of the standard HTTP connection. HTTPS adds encryption that prevents others from eavesdropping, and helps ensure that you are connected to the intended server. The HTTPS Encryption feature in AVG Secure Browser ensures that each website you visit uses an HTTPS connection where supported. HTTPS Encryption is enabled by default.

To disable this feature, go to the Security & Privacy Center and click the slider on the HTTPS Encryption tile so that it changes from green (ON) to gray (OFF).

What is Password Manager?

Password Manager allows you to select a password manager to use in AVG Secure Browser. A password manager securely stores your passwords in one location, while you only have to remember one master password.

To select a password manager, go to the Security & Privacy Center, click the Password Manager tile, then use the drop-down menu to select which password manager you want to use.

What is Extension Guard?

Extension Guard prevents untrusted extensions (also known as add-ons and plug-ins) from being installed in AVG Secure Browser. This feature is enabled by default.

To disable Extension Guard, go to the Security & Privacy Center and click the slider on the Extension Guard tile so that it changes from green (ON) to gray (OFF).

What is Privacy Cleaner?

Privacy Cleaner clears your browsing history as well as other data stored in your browsers, such as cached images and cookies. This protects your privacy and clears disk space on your Mac.

To use Privacy Cleaner to clear your history, go to the Security & Privacy Center and click Launch Cleaner on the Privacy Cleaner tile.

What is Webcam Guard?

Webcam Guard gives you more control over which websites can access your webcam. Each time a website you visit tries to access your webcam, a notification appears asking you to Allow or Keep blocking the website. This feature is enabled by default.

To temporarily disable Webcam Guard, go to the Security & Privacy Center, then click the slider on the Webcam Guard tile so that it changes from green (ON) to gray (OFF).

What is Video Downloader?

The Video Downloader feature allows you to easily download video and audio content from your favorite sites.

To use this feature, click Menu (three dots) in the top-right corner of AVG Secure Browser, and select the Video Downloader icon. Then, select Download next to the video you want to download.

All the videos you download are encrypted and stored in the Media Vault.

To use this feature, tap the Download icon that appears in the search bar when a video is detected. You can then rename the video file, define a folder location where you want to download the video, and tap Save.

Video Downloader may not be compatible with all websites.

How can I manage inactive tabs in AVG Secure Browser?

The Performance settings section allows you to boost the performance of your device by suspending inactive tabs in AVG Secure Browser. To access this feature, go to Menu (three dots) ▸ Settings, then scroll to the Performance section. Configure the options below according to your needs:

  • Improve computer performance: Suspends open, inactive tabs after a specified time period, which improves the performance and speed of both your browser and device. Click the slider so that it changes from gray (OFF) to green (ON).
  • Advanced performance settings: Define AVG Secure Browser's actions when your device is plugged in or running on battery, specify how long inactive tabs stay open before AVG Secure Browser suspends them, and specify applications or websites that will never be suspended.
A suspended tab is not permanently removed unless you manually close it. Select a suspended tab and click the refresh icon to reload the content.

What is VPN?

The VPN (Virtual Private Network) functions as a private tunnel through the internet, which encrypts your data and secures your connection. You can connect to the internet through multiple, simultaneous VPN connections, and assign a VPN location to each AVG Secure Browser Mode. AVG Secure Browser automatically connects to the fastest location server. To access all VPN locations, upgrade to AVG Secure Browser Pro.

To enable the VPN in AVG Secure Browser, tap the AVG Secure Browser icon at the bottom of the browser, then tap VPN Browsing so that it changes from gray (OFF) to green (ON).

To change your VPN location, you first need to upgrade to AVG Secure Browser Pro. Once the app is activated, open the Security & Privacy Center, tap VPN Locations, and select your preferred location.

What is PIN lock?

PIN Lock allows you to keep your browsing history and data safely locked within AVG Secure Browser. After you enable PIN Lock and set your PIN, you cannot open AVG Secure Browser without it. If you lose or forget your PIN, AVG Secure Browser cannot recover your PIN for you.

To enable PIN Lock:

  1. Tap the AVG Secure Browser icon at the bottom of the screen.
  2. Tap Settings (the gear icon).
  3. Select Security & Data Settings.
  4. Tap Set PIN code to set your PIN, then tap confirm.
  5. Use the drop-down menu next to PIN code timeout to define when AVG Secure Browser will prompt you for your PIN.

What is Fingerprint unlock?

If your device has a fingerprint sensor enabled, you can also use your fingerprint to unlock AVG Secure Browser. You can enable this feature when you set your PIN or via the app Settings.

To enable this feature:

  1. Tap the AVG Secure Browser icon at the bottom of the screen.
  2. Tap Settings (the gear icon).
  3. Select Security & Data Settings.
  4. Tap the slider next to Fingerprint unlock so that it changes from gray (OFF) to green (ON).
This feature will only work if the fingerprint sensor on your device is already enabled and your fingerprint is already set.

What is Media Vault?

When you download media files, AVG Secure Browser encrypts the files and stores them in your Media Vault. You can only decrypt and access downloaded media using our built-in media player.

To access Media Vault, tap the AVG Secure Browser icon at the bottom of the screen, then tap Media Vault. Your encrypted files are organized by type. Tap a file type to access the contained media files, then open your chosen file using AVG Secure Browser's built-in media player.

What is Nuke?

If you visit a website that you don't want to save data for, even if this data is encrypted, you can use Nuke this site to destroy all the saved data associated with that domain.

To Nuke the data associated with a visited site, go to the site you want to nuke, tap the AVG Secure Browser icon at the bottom of the screen, then tap Nuke this site.

How do I check if a site's connection is secure?

When visiting different websites with AVG Secure Browser, you can check the security of a site's connection:

  1. Open AVG Secure Browser and navigate to a website.
  2. Locate the icon that appears on the left side of the address bar:
    • Lock icon: indicates that the site's connection is secure.
    • Information icon: indicates that the site is not secure or more information is available.
    • Warning icon: indicates that the site is not secure or dangerous.
  3. Click the icon you see to view a summary of the site's connection.
  1. Open AVG Secure Browser and navigate to a website.
  2. Locate the Lock icon, which indicates that the site's connection is secure.

Adblock

What is Adblock?

Adblock helps prevent advertisements from loading on the web pages you visit, which improves the speed and safety of your browsing sessions. Adblock is disabled by default.

To enable this feature, go to the Security & Privacy Center and click the slider on the Adblock tile so that it changes from gray (OFF) to green (ON).

How does Adblock work?

Adblockers work by preventing websites from sending requests to external servers that download ads and other content on your browser. Every time you visit a website, AVG Adblock technology compares the script that the website runs against filter lists to determine what content the website can load.

The majority of the filter lists that are used by AVG Adblock are maintained by a 3rd-party community of developers, which is not affiliated with any company.

How can I adjust the strength of Adblock?

To determine the strength of Adblock, click the Adblock icon to the right of the address bar, then click Settings (the gear icon).

The following options are available:

  • Essential: Blocks all ads that violate the Acceptable Ads Standard, including popups and auto-playing videos.
  • Balanced (recommended): Blocks the same ads as Essential blocking, but additionally blocks other non-intrusive ads to improve the speed and safety of your browsing sessions. Some ads that are helpful when searching online will still show in this state.
  • Strict: Blocks all ads. We do not recommend selecting this state, as it may cause websites to not load properly, or even make certain websites completely inaccessible.

What are Adblock filter lists?

The filter lists that Adblock uses differ according to your chosen Adblock state. The table below shows which filter lists are used by each available state:

FILTER LISTDESCRIPTIONADBLOCK OFFESSENTIALBALANCEDSTRICT
uBlock EasyList
  • A block list that contains URLs for English websites
  • Goal: removes unwanted content including unformatted images, ads, banners, and tracking
NOYESYESYES
Acceptable Ads
  • Approved content and ad formats
  • Goal: supports websites by allowing some non-intrusive, ads to appear on the website
NOYESNONO
Local lists
  • Your personal list of websites that can always show ads
  • Goal: allows you to customize Adblock behavior according to your exact requirements
NOYESYESYES
Custom lists
  • AVG Search Partner allow list
  • Goal: allows trusted and non-intrusive search-related content to appear while you browse the web.
NOYESYESNO

Can I disable Adblock on certain websites?

Yes. To always allow ads on a particular website:

  1. Open AVG Secure Browser and navigate to the website that you want Adblock to ignore.
  2. Click the Adblock icon to the right of the address bar.
  3. Click Allow ads on this site.

Adblock no longer blocks any ads when you visit this site.

 

You can alternatively pause Adblock for the current browsing session by following the steps below:

  1. Click the Adblock icon to the right of the address bar.
  2. Select the Pause Adblock button and choose one of the following options:
    • Pause Adblock on all sites: Adblock does not block ads on any websites during this browsing session.
    • Pause Adblock on this site: Adblock does not block ads on the current website during this browsing session.

Adblock is now paused. When you close and reopen AVG Secure Browser, Adblock is no longer paused and prevents advertisements according to your chosen Adblock state.

Settings

Which Android permissions does AVG Secure Browser need?

The following permissions are necessary for AVG Secure Browser to run properly on your Android device:

Mandatory permissions

  • Full network access: ensures AVG Secure Browser's VPN can fetch, retrieve, and connect to either Wi-Fi or mobile network connection.
  • View network connections: ensures AVG Secure Browser can detect when your device is offline and adapt the network connection.

We recommend granting the following additional permissions to take advantage of all features in AVG Secure Browser:

Optional permissions

  • Storage: allows you to save, open, and manage downloaded files outside of Media Vault, and allows you to share saved files via AVG Secure Browser.
  • Photos/Media/Files: allows AVG Secure Browser to encrypt your data, and access your file storage to save your downloaded files.
  • Camera: allows AVG Secure Browser to read camera input when a QR or barcode is scanned.

What are the Browser Modes?

An AVG Secure Browser Mode groups your tabs and browsing activity into a sandbox, applying privacy settings specified to best suit each Mode type. You can open and create as many Modes as you want at any time, which allows you to quickly organize and access your favorite sites or connections. By default, all tabs open in Private Mode.

Modes included in AVG Secure Browser:

  • Private (Default) Mode: your default Mode in AVG Secure Browser, which automatically blocks ads, encrypts your DNS queries, and deletes any tracking cookies or web caches you acquire during your Private Mode browsing session.
  • Leave No Trace Mode: prevents your browsing history from being stored and deletes any tracking cookies or web caches you acquire during your Leave No Trace browsing session.
  • Encrypted (VPN) Mode: enables VPN, DNS over TLS, Do Not Track, Block Ads, and Block Trackers during your Encrypted (VPN) Mode browsing session.
  • Custom Mode: create a Custom Mode that is tailored to your needs by telling AVG Secure Browser which features to enable and disable during your Custom Mode browsing session.
 

To open multiple Modes:

  1. Tap the square tabs icon at the bottom of the screen to see the open tabs in your current Mode.
  2. Touch and drag the screen down to view all open Modes.
  3. Tap the green + icon at the bottom of a Mode preview to add the new Mode, then use the drop-down menu at the top of the settings to select your Mode type.
  4. Tap Create Mode to confirm.

Individual Mode settings are customizable when you create a new Mode, or via the Security & Privacy Center.

How do I change the default search provider?

  1. Open AVG Secure Browser and go to Menu (three dots) ▸ Settings.
  2. Scroll to the Search engine section.
  3. Click the drop-down menu next to Search engine used in the address bar and select your preferred search engine.
  1. Tap the Search icon in the address bar on the AVG Secure Browser homepage.
  2. Select your preferred search engine from the drop-down menu.

To define a search engine only for your current Mode, open the Security & Privacy Center, tap Secure Private Search Engine, and select your preferred search engine from the drop-down menu.

How do I reset AVG Secure Browser settings to default?

  1. Open AVG Secure Browser and go to Menu (three dots) ▸ Settings.
  2. Scroll to the bottom of the Settings screen, and click Advanced.
  3. Scroll to the bottom of the screen again and click Restore settings to their original defaults, then select Reset settings to confirm.
  1. Tap the AVG Secure Browser icon at the bottom of the screen..
  2. Tap Settings (the gear icon), and select Security & Data Settings.
  3. Tap Reset AVG Browser.
This action cannot be undone once you select it.

How do I change the browser's language?

  1. Open AVG Secure Browser and go to Menu (three dots) ▸ Settings.
  2. Scroll to the bottom of the Settings screen, and click Advanced.
  3. Scroll to the Languages section, and click Language.
  4. Click Add languages.
  5. Tick the box next to your preferred language and click Add.
  6. From the Advanced Settings screen, click the icon (three dots) next to the added language, and tick the box next to Display AVG Secure Browser in this language.
  7. Click Relaunch to start an AVG Secure Browser session in your preferred language.

How do I clear my browsing history, cookies, and cache?

  1. Open AVG Secure Browser and go to the Security & Privacy Center.
  2. Click Launch Cleaner on the Privacy Cleaner tile.
  3. In the new Privacy Cleaner window that appears, select your preferences.
  4. Click Clear data.
  1. Tap the AVG Secure Browser icon at the bottom of the screen..
  2. Tap Settings (the gear icon), and select Security & Data Settings.
  3. Tap Reset AVG Browser.
This action cannot be undone once you select it.

How do I make AVG Secure Browser my default browser?

To make AVG Secure Browser your default browser, go to the Security & Privacy Center. If a banner appears at the top of the screen, click Make Default. If a banner does not appear, AVG Secure Browser might already be your default browser.

To ensure AVG Secure Browser is your default browser:

  1. Open AVG Secure Browser and go to Menu (three dots) ▸ Settings.
  2. Scroll to the Default browser section, where AVG Secure Browser is your default browser should be visible.
  3. If AVG Secure Browser is not your default browser, click Make default.
  1. Open your device Settings and go to Apps.
  2. Tap AVG Browser.
  3. Select Browser app.
  4. Ensure AVG Browser is selected.
These steps can differ slightly depending on your device model, Android version, and vendor customizations.

How can I import bookmarks and other settings from my other browsers?

AVG Secure Browser allows you to import browsing history, bookmarks, saved passwords, cookies, and more from your other browsers. For detailed instructions, refer to the following article:

Can I encrypt or decrypt files that are already stored on my device?

Yes. AVG Secure Browser automatically encrypts all the files you download, but you can also encrypt files from local storage by moving them to your Media Vault, and decrypt any files in your Media Vault that you want to share.

Encrypt and save files to the Media Vault

  1. Tap the AVG Secure Browser icon at the bottom of the screen.
  2. Select Settings (the gear icon) ▸ Media Vault.
  3. Select the Local Storage tab. If prompted, tap Allow to grant the access permission.
  4. Touch and hold the files you want to encrypt, then tap Encrypt (the shield icon).

The encrypted files are now available in your Media Vault via the AVG Vault tab.

 

Decrypt and share files from the Media Vault

  1. Tap the AVG Secure Browser icon at the bottom of the screen.
  2. Select Settings (the gear icon) ▸ Media Vault.
  3. Ensure the AVG Vault tab is selected, and tap the file type you want to decrypt.
  4. Touch and hold the files you want to decrypt, tap More options, and decrypt using one of following options:
    • Decrypt and share: Select an app to share the file with.
    • Decrypt to: Select a folder on your device where the decrypted file will be stored.

How can I switch a website from mobile to desktop view?

To view a website in desktop view:

  1. Open the website you want to see in desktop view.
  2. Tap the AVG Secure Browser icon at the bottom of the screen.
  3. Swipe for more options, and tap Desktop version.

The website is now in desktop view. To revert back to mobile view, follow steps 1-2 above, then tap Mobile version.

Does AVG Secure Browser protect me against DNS leaks?

Yes. AVG Secure Browser ensures that all traffic is sent through your VPN, which secures both your location and data. Additionally, you can run our DNS leak test to verify that traffic is not leaking from your private network.

Test your browser for DNS leaks using our browser privacy test:

Troubleshooting

How do I uninstall AVG Secure Browser?

For detailed uninstallation instructions, refer to the following article:

What should I do if AVG Secure Browser crashes or won't open?

If AVG Secure Browser crashes or doesn't open, try the troubleshooting steps below:

  1. Close AVG Secure Browser and reopen it.
  2. If the issue persists, close AVG Secure Browser and restart your PC.
  3. If AVG Secure Browser still doesn't open, try uninstalling then reinstalling it.
  1. Close AVG Secure Browser and reopen it.
  2. If the issue persists, force stop AVG Secure Browser by opening your device Settings, selecting AppsAVG Browser, then tapping Force stop.
  3. If AVG Secure Browser still doesn't open, try uninstalling then reinstalling the app.

How do I recover my PIN?

To protect your data from being compromised, AVG Secure Browser does not store any user data, including your PIN code, on your mobile device or our servers. Because your PIN code is the first line of defense if someone steals your device, only you can manage or disable it.

To manage your PIN settings, tap the AVG Secure Browser icon at the bottom of the screen, tap Settings (the gear icon), and select Security & Data Settings.

If you lose your PIN and want to continue using AVG Secure Browser, you can uninstall the app from your Android device, then reinstall it.

Why can't I download a file from the internet?

When downloading a file from the internet, AVG Secure Browser may ask you for further verification or block the suspicious download completely. The download requires your attention if one of the following icons appears in the download bar at the bottom of the browser window:

  • File not verified: Indicates AVG Secure Browser cannot verify the download and requires your verification. To verify the download and keep the file, select Keep. To remove the file, select Discard. To avoid this error, ensure that the latest version of AVG AntiVirus is installed on your PC.
  • File blocked: Indicates that AVG Secure Browser has detected a dangerous file and blocked the download. To avoid this error, ensure you only download files from a safe and legitimate online source.
To ensure you always have the safest, most private, and most up-to-date version of AVG Secure Browser, refer to the following Microsoft Support article to upgrade to Windows 10:
  • AVG Secure Browser 85.x for Windows
  • AVG Secure Browser 85.x for Mac
  • AVG Secure Browser 4.x for Android
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)
     
  • Google Android 5.0 (Lollipop, API 21) or higher

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