Troubleshooting when AVG AntiVirus or AVG TuneUp fails to load | AVG

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Troubleshooting when AVG AntiVirus or AVG TuneUp fails to load

In rare cases, AVG Internet Security, AVG AntiVirus FREE, or AVG TuneUp fails to load and displays one of the error messages below:

  • Sorry, we've crashed
  • Sorry, our screen didn't load
  • Well, this is embarrassing

This issue may be the result of conflicts with Windows services configuration. Ensure that the relevant Windows services are set to run automatically, or reinstall the product by following the steps in this article.

Instructions

These steps apply to AVG Internet Security and AVG AntiVirus FREE.

Before you begin, make sure you are logged in to Windows as a user with administrator permissions.
  1. On your keyboard, press the Win key and R key simultaneously to run the Windows Services console, type services.msc, and click OK.
  2. In the Services console, locate and right-click AVG Antivirus, then select Properties.
  3. Ensure the General tab is selected, then click the drop-down menu next to Startup type and select Automatic. Click Apply to confirm changes.
  4. If the service stops running, click Start in the Service status section.
  5. Restart your PC and open AVG Internet Security or AVG AntiVirus FREE again.
  1. On your keyboard, press the Win key and R key simultaneously to run the Windows Services console, type services.msc, and click OK.
  2. In the Services console, locate and right-click AVG TuneUp, then select Properties.
  3. Ensure the General tab is selected, then click the drop-down menu next to Startup type and select Automatic. Click Apply to confirm changes.
  4. If the service stops running, click Start in the Service status section.
  5. Restart your PC and open AVG TuneUp again.

If you still see the error message, refer to Further recommendations for additional troubleshooting steps.

Further recommendations

If the issue persists after following the instructions in this article, we recommend you reinstall AVG TuneUp. Follow the steps below:

If the issue persists after following the instructions in this article, we recommend you reinstall AVG Internet Security or AVG AntiVirus FREE. Follow the steps below:

  1. Uninstall your version of AVG AntiVirus. For detailed instructions, refer to the relevant article below:
  2. Uninstall AVG TuneUp. For detailed instructions, refer to the following article:
  3. After your version of AVG AntiVirus is completely removed from your PC, reinstall the application. For detailed instructions, refer to the relevant article below:
  4. After AVG TuneUp is completely removed from your PC, reinstall the application. For detailed instructions, refer to the following article:
  • AVG Internet Security 20.x for Windows
  • AVG AntiVirus FREE 20.x for Windows
  • AVG TuneUp 20.x for Windows
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 2, 32 / 64-bit

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