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Activating AVG Secure VPN

AVG Secure VPN is a paid product that requires a subscription to use. After installing AVG Secure VPN, you may need to manually activate your subscription using a valid activation code or your AVG Account.

AVG Secure VPN subscriptions purchased via Google Play Store or the App Store are activated automatically on the device used to make the purchase. You do not need to manually activate the app.

Your activation method:

If you started a free trial period before purchasing your subscription, you need to cancel the subscription connected to the trial period before following the activation instructions below. For instructions to cancel a subscription via Google Play Store, refer to the following article:
If you started a free trial period before purchasing your subscription, you need to cancel the subscription connected to the trial period before following the activation instructions below. For instructions to cancel a subscription via the App Store, refer to the following article:

AVG Account

To activate AVG Secure VPN using your AVG Account:

  1. Double-click the AVG Secure VPN icon on your Windows desktop to open the application.
  2. Go to My AVGMy Subscription.
  3. Click Sign in to your AVG Account.
  4. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then click Sign In. Alternatively, select the Create Account tab to create a new AVG Account.
  5. If you have more than one valid subscription, click the down arrow to select the subscription you want to use. Click Continue to return to the My Subscription screen.

To activate AVG Secure VPN using your AVG Account:

  1. Click Go in the menu bar, select Applications, then double-click the AVG Secure VPN icon to open the application.
  2. Select Log in in the top-right corner.
  3. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then click Log In.

To activate AVG Secure VPN using your AVG Account:

  1. On the Home screen of your device, tap the AVG Secure VPN icon to open the app.
  2. Select Already Purchased?.
  3. Select Link To AVG Account.
  4. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then tap Sign In.

To activate AVG Secure VPN using your AVG Account:

  1. On the Home screen of your device, tap the AVG Secure VPN icon to open the app.
  2. Tap Already Purchased?.
  3. Select Sign In.
  4. Enter the credentials for your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, then tap Sign In.

Your AVG Secure VPN subscription is now active.

You can activate your subscription simultaneously on the number of devices specified during purchase. To verify the device limit for your subscription, check your AVG Account that is linked to the email address you used to purchase AVG Secure VPN, or an order confirmation email.

Activation code

To activate AVG Secure VPN using an activation code:

  1. Double-click the AVG Secure VPN icon on your Windows desktop to open the application.
  2. Go to My AVGMy Subscription.
  3. Click Enter a valid activation code.
  4. Type or paste your activation code (including hyphens) into the text box, then click Enter.
  5. If you have more than one valid subscription, click the down arrow to select the subscription you want to use. Click Continue to return to the My Subscription screen.

To activate AVG Secure VPN using an activation code:

  1. Click Go in the menu bar, select Applications, then double-click the AVG Secure VPN icon to open the application.
  2. Select Log in in the top-right corner.
  3. Click Enter a valid activation code at the bottom of the screen.
  4. Type or paste your activation code (including hyphens) into the text box, then tap Activate.

To activate AVG Secure VPN using an activation code:

  1. On the Home screen of your device, tap the AVG Secure VPN icon to open the app.
  2. Tap Already purchased?.
  3. Select Enter Activation Code.
  4. Type or paste your activation code (including hyphens) into the text box, then tap Activate.

Due to changes in the App Store Review Guidelines, it is not possible to activate AVG Secure VPN for iOS with an activation code in app version 2.0 and later. We recommend activating the app using your AVG Account.

If you do not yet have an AVG Account, you can create one using the email address that you used to purchase AVG Secure VPN. For detailed instructions, refer to the following article:

For further assistance, contact AVG Support.

Troubleshoot activation issues

If you experience any activation issues:

  1. Ensure you have correctly entered your activation code, including hyphens.
  2. Use our webform to resend your activation code to the email address you used to make the purchase, then activate your subscription again.
  3. If activation using your activation code still doesn't work, try following the instructions to activate using your AVG Account.
  4. In some cases, subscription synchronization may take up to 24 hours after purchase. If your subscription is still not active after this time, refer to the following article:
  1. Ensure that you are entering the credentials for the AVG Account that is linked to your AVG Secure VPN subscription. To verify this, sign in to your AVG Account in your web browser and click the Subscriptions tile to see a list of the linked subscriptions.
  2. If your AVG Secure VPN subscription is not linked to an AVG Account, you can create an AVG Account with the email address that you used to purchase AVG Secure VPN.

If the issue persists, contact AVG Support.

Further recommendations

To learn more about AVG Secure VPN, refer to the following articles:

To learn more about AVG Secure VPN, refer to the following article:

  • AVG Secure VPN 1.x for Windows
  • AVG Secure VPN 1.x for Mac
  • AVG Secure VPN 2.x for Android
  • AVG Secure VPN 2.x for iOS
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
     
  • Google Android 5.0 (Lollipop, API 21) or later
     
  • Apple iOS 11 and later
  • Compatible with iPhone, iPad, and iPod touch

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