Troubleshooting AVG AntiVirus for Android activation issues | AVG

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Troubleshooting AVG AntiVirus for Android activation issues

 
The instructions in this article apply only if you purchased a paid version of AVG AntiVirus for Android via Google Play Store.

Follow the steps in this article if AVG AntiVirus for Android does not detect your paid subscription and the app displays No license found when you attempt to restore your subscription from Google Play Store.

Instructions

These steps can differ slightly depending on your device model, Android version, and vendor customizations.

To clear Google Play Store data:

  1. Open your device Settings and go to Apps.
  2. Select Google Play Store.
  3. Tap Storage ▸ Clear Data (or just Clear Data). If prompted, tap OK to confirm.
When you clear Google Play Store app data, all your settings for this app are removed.
  1. Open Google Play Store from the Home screen of your device, and if prompted, accept the Terms of service.
  2. Open AVG AntiVirus for Android, then tap Upgrade in the top-right corner.
  3. Tap ⋮ Menu (three dots) ▸ Already purchased?.
  4. Tap Restore from Google Play.

The app should automatically retrieve and activate your AVG AntiVirus subscription from Google Play Store.

Troubleshooting

If clearing Google Play Store data did not resolve your issue, follow these steps to connect to the correct Google Account and restore your purchase:

  1. Uninstall AVG AntiVirus for Android from your device.
  2. Open Google Play Store from the Home screen of your device.
  3. Tap ☰ Menu (three lines) in the top-left corner of the screen.
  4. If the account that you are currently logged in to is not the account that you used to purchase AVG AntiVirus, follow the relevant step below:
    • At the top of the screen, tap the icon for the Google Account you used during purchase to switch to this account.
    • If you don't see the correct account listed, refer to the following article from Google Play Help and follow instructions under Switch between accounts ▸ Switch accounts on the Google Play website on a mobile device:
If you do not remember which account you used for purchase, tap Account ▸ Purchase history to see a list of subscriptions assigned to the currently selected Google Account.
  1. Install the latest version of AVG AntiVirus from Google Play Store.
  2. After installation, open the app and tap Get Started ▸ Upgrade Now.
  3. Tap ⋮ Menu (three dots) in the top-right corner and select Already purchased?.
  4. Tap Restore from Google Play.

The app should automatically retrieve and activate your AVG AntiVirus subscription from Google Play Store.

Further recommendations

If the app still does not detect your subscription after following all of the steps in this article, contact AVG Support. For detailed instructions, refer to the following article:

  • AVG AntiVirus 6.x for Android
  • Google Android 5.0 (Lollipop, API 21)
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