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Using Quarantine in AVG AntiVirus

Quarantine is a safe place in AVG Internet Security and AVG AntiVirus FREE for storing potentially harmful files and completely isolating them from the rest of your operating system. Files inside Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.

Move files to Quarantine

AVG automatically moves malicious files to Quarantine if they cannot be repaired. You can also add files to Quarantine manually:

  1. Open the AVG user interface and go to MenuQuarantine.
  2. On the Quarantine screen, click Add File....
  3. Locate the file you want to move to Quarantine and click Open.
  4. The file now appears in Quarantine and can be sent for analysis.

Restore files from Quarantine

Restoring files from Quarantine poses a high security risk. This action requires advanced user knowledge and is only intended for specific situations (for example, if a critical system file is moved to Quarantine).

Refer to instructions in the relevant section below, depending on your preferred action:

Return a file to its original location

This option will restore the file to its original location on your PC. We recommend using this option only if the file is safe from malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click the icon (three dots) next to Delete all and select Restore from the context menu.
  3. Click Close in the confirmation dialog that appears.

Return a file to a new location

This option will restore the file to a location on your PC that you specify. We recommend using this option only if the file is safe from malware.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click the icon (three dots) next to Delete all and select Extract from the context menu.
  3. Select a location where the file will be restored, then click OK.
  4. Click Close in the confirmation dialog that appears.

Return a file to its original location and add to exceptions

This option will restore the file to its original location, and will add the file to your exceptions list. All exceptions in the list are excluded from AVG scans and shields.

  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click the icon (three dots) next to Delete all and select Restore and add exception from the context menu.
  3. Click Close in the confirmation dialog that appears.
To check that a restored file is saved as an exception, go to MenuSettingsGeneralExceptions.

Submit files to AVG Threat Labs

Before restoring files to their original locations, it's important to be sure they are clean. To ensure your PC stays protected, send files to the AVG Threat Labs for further analysis. We recommend sending the following file types:

  • Potential malware: files that AVG has not flagged as malware, but you believe may be malicious.
  • False positive: files that AVG has identified as malware, but you believe may be clean.
  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click the icon (three dots) next to Delete all and select Send for analysis from the context menu.
  3. In the form that appears, select either Potential malware or False positive and provide any details related to your issue, then click Send.
  4. Click Close in the confirmation dialog that appears.

Delete files from Quarantine

This action permanently deletes files from your PC and cannot be undone.
  1. Tick the box next to the relevant file in Quarantine, or optionally tick the box next to Threat name to select all files.
  2. Click the Delete All button at the bottom of the Quarantine screen.
  3. Click Yes, Delete to confirm.

Manage Quarantine settings

By default, Quarantine is allocated a maximum space of 5120 MB, but you can change this in Quarantine settings. To configure Quarantine space allocation:

  1. Go to MenuSettings.
  2. Select Tools in the left panel, then choose Quarantine.
  3. Click into the text box and redefine the maximum size of Quarantine.

Quarantine space allocation is now configured.

  • AVG Internet Security 20.x
  • AVG AntiVirus FREE 20.x
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit

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