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Ransomware Protection - Getting Started

Ransomware Protection, available in the latest version of AVG Internet Security and AVG AntiVirus FREE, prevents your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks.

This article assumes that AVG Internet Security or AVG AntiVirus FREE is already installed on your PC. To install your preferred application, refer to the instructions in the relevant article below:

Ransomware Protection, available in the latest version of AVG Internet Security, prevents your personal photos, documents, and files from being modified, deleted, or encrypted by ransomware attacks.

This article assumes that AVG Internet Security is already installed on your Mac. For installation instructions, refer to the following article:

Refer to the relevant sections below for instructions on using Ransomware Protection:

Add or remove protected folders

Ransomware Protection automatically scans for and protects folders where your personal data might be stored. To check which folders appear on your Protected folders list and add or remove a folder:

Ransomware Protection automatically protects your Documents and Pictures folders. To add an additional folder or remove a folder from your protected folders list:

  1. Open AVG AntiVirus and click the Computer tile.
  2. Click Open above Ransomware Protection.
  3. Perform your preferred action:
    • Add a folder: Click Protect new folder, navigate to the folder, then click OK.
    • Remove a folder: Hover your cursor over the folder's panel, and click the X icon that appears. Click Stop protecting to confirm.
  1. Open AVG Internet Security and click the Hacker attacks tile.
  2. Click Open on the Ransomware protection tile.
  3. Perform your preferred action:
    • Add a folder: Click Protect new folder, then select the folder and click Open. If prompted, enter the password that you use when you start your Mac.
    • Remove a folder: Tick the box next to the folder you want to remove, then click Stop protecting. If prompted, enter the password that you use when you start your Mac.

Your Protected folders list is now updated.

Adjust sensitivity

You can specify how Ransomware Protection behaves when an application attempts to access files in your protected folders:

  1. Open AVG AntiVirus and click the Computer tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Select Basic protectionRansomware Protection in the left panel.
  4. Under Select your preferred mode, choose one of the options below:
    • Smart Mode (default and recommended setting): Ransomware Protection refers to a list of commonly used and trusted applications to determine which applications can modify files in your protected folders. If any applications that are not in this list attempt to modify files in your protected folders, you are notified and asked for permission.
    • Strict Mode: If any applications attempt to modify files in your protected folders, you are notified and asked for permission every time (excluding those applications you have already added to your Blocked & Allowed apps lists). Selecting this option may result in frequent alerts.

Ransomware Protection sensitivity is now configured according to your preferences.

Disable Ransomware Shield

Ransomware Shield is enabled by default when you install AVG Internet Security. If you want to temporarily disable ransomware protection:

  1. Open AVG Internet Security and click the Hacker attacks tile.
  2. Click Open on the Ransomware protection tile.
  3. Click the green (ON) slider then enter the password that you use when you start your Mac and click OK. The slider changes to red (OFF), indicating that the shield is disabled.

To enable ransomware protection, follow steps 1 and 2 above, then click the red (OFF) slider, enter the password that you use when you start your Mac, and click OK. The slider changes to green (ON), indicating that the shield is enabled.

Manage settings

To configure Ransomware Protection behavior to protect your personal data according to your preferences:

  1. Open AVG AntiVirus and click the Computer tile.
  2. Click Settings (the gear icon) in the top-right corner.
  3. Select Basic protectionRansomware Protection in the left panel.
  4. Manage the following settings:
    • Disable Ransomware Protection: Click the green (ON) slider so that it changes to red (OFF). We recommend keeping Ransomware Protection enabled at all times, and only disabling this feature temporarily for troubleshooting purposes.
    • Select your preferred mode: Adjust Ransomware Protection sensitivity by selecting Smart Mode or Strict Mode.
    • View allowed / blocked apps: Click this option to open the Blocked & Allowed apps screen to specify which applications are always blocked and always allowed by Ransomware Protection.
    • File types: Select which file types are secured in your folders protected by Ransomware Protection.
    • Add your own file types: Manually enter a file type that you want Ransomware Protection to secure.

Allow an app access to protected folders

Trusted applications, such as Adobe Photoshop, are automatically allowed access to your protected folders. You can add other trusted applications to the allowed apps list by following the steps below:

  1. Open AVG Internet Security and click the Hacker attacks tile.
  2. Click Open on the Ransomware protection tile.
  3. Click Preferences (the gear icon) in the top-right corner.
  4. Click Allow an app, then select the application and click Open.
  5. If prompted, enter the password that you use when you start your Mac and click OK.

The application is added to the list of allowed apps.

Change protected file types

You can specify which file types are protected by Ransomware Protection using the pre-defined file types or by adding additional file types.

  1. Open AVG Internet Security and click the Hacker attacks tile.
  2. Click Open on the Ransomware protection tile.
  3. Click Preferences (the gear icon) in the top-right corner.
  4. In the Protected file types section, tick the box next to the file types you want Ransomware Protection to protect, or untick any file types that you do not want protected by Ransomware Protection.
  5. If prompted, enter the password that you use when you start your Mac and click OK.
  6. To add a file type that is not in the pre-defined list, click Add file type.
  7. Enter the file type extension, then click Save.
  8. If prompted, enter the password that you use when you start your Mac and click OK.

The file types protected by Ransomware Shield are updated.

  • AVG Internet Security 21.x for Windows
  • AVG AntiVirus FREE 21.x for Windows
     
  • AVG Internet Security 20.x for Mac
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1 with Convenient Rollup Update, 32 / 64-bit
     
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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