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Requesting a refund for an AVG subscription

This article contains information about the AVG refund policy and instructions to request a refund for a purchased AVG subscription.

Refer to the relevant section(s) below:

Refund eligibility

If you are not completely satisfied with your purchased AVG subscription, contact us within 30 days of purchase to receive a full refund. This 30-day-money-back guarantee applies to AVG consumer product subscriptions purchased using the following methods:

  • Online purchase via the official AVG website.
  • Online purchase via an offer within another AVG product on Windows PC or Mac.
  • Online purchase via Google Play Store.

AVG does not normally offer refunds for products if more than 30 days have passed since purchase.

The 30-day-money-back guarantee does not apply to AVG products purchased using the methods below:

Request a refund

You can request a refund for an AVG subscription in the AVG Account that is linked to the email address you provided during the subscription purchase or via the AVG refund request form.

  1. Click the button below to open the AVG refund request form. Request a refund
  2. Select your product type.
  3. Provide the required details to help us identify your purchase.
  4. Click Submit to send your refund request to AVG Support.

Your refund request has now been submitted for processing. When the request has been processed, you will be notified via the contact email address that you provided.

For payments made by credit/debit card or PayPal, the refund process can take up to 7 business days. For other payment methods, the refund process can take up to 14 business days.

Full AVG refund policy

To review the full AVG refund policy, refer to the following webpage:

  • All AVG consumer products
  • All supported operating systems

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