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AVG TuneUp - FAQs

General

What is AVG TuneUp?

AVG TuneUpAVG TuneUp Premium is an optimization tool that includes a range of scans to detect unnecessary items and performance issues, freeing up disk space and improving the speed of your system.

How will AVG TuneUp improve the performance of my device?

With frequent use, the reliability and performance of your PC begins to decline. You may notice the following issues:

With frequent use, the reliability and performance of your Mac begins to decline. You may notice the following issues:

  • Applications that run very slowly, crash, or freeze.
  • A lack of disk space.
  • Pop-ups from 'bloatware' applications.
  • Unwanted applications on your Mac.
  • Problems while starting your PC.
  • Problems while starting your Mac.

When you use AVG TuneUp to scan for and resolve issues on your PC, you improve the speed of your PC, clear disk space, eliminate unwanted applications, and fix corrupted internal and external drives.

When you use AVG TuneUp Premium to scan for and resolve issues on your Mac, you improve the speed of your Mac, clear disk space, and eliminate unwanted applications.

Download and Installation

How can I download and install AVG TuneUp?

For detailed installation and activation instructions, refer to the following articles:

What are the system requirements for AVG TuneUp?

  • Windows 11 except Mixed Reality and IoT Edition; Windows 10 except Mobile and IoT Edition (32 or 64-bit); Windows 8/8.1 except RT and Starter Edition (32 or 64-bit); Windows 7 SP1 or later, any Edition (32 or 64-bit)
  • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE3 instructions)
  • 1 GB RAM or above
  • 1 GB free space on the hard disk
  • Internet connection to download, activate, and maintain application updates
  • Optimal standard screen resolution no less than 1024 x 768 pixels
  • Apple macOS 12.x (Monterey), Apple macOS 11.x (Big Sur), Apple macOS 10.15.x (Catalina), Apple macOS 10.14.x (Mojave), Apple macOS 10.13.x (High Sierra), Apple macOS 10.12.x (Sierra), Apple Mac OS X 10.11.x (El Capitan)
  • Intel based Mac computer with 64-bit processor
  • 512 MB RAM or above (1 GB RAM or higher preferred)
  • 68 MB minimum hard disk free space
  • Internet connection to download, activate, and maintain application updates
  • Optimally standard screen resolution not less than 1024 x 768 pixels

Is there a free-trial version of AVG TuneUp available?

Yes. After installing AVG TuneUp, you have free access to all features and functions for a limited time period. When the free-trial period ends, you need to purchase a subscription to continue using the application.

Can I use AVG TuneUp without installing AVG AntiVirus?

Yes. AVG TuneUp can be installed as a standalone application without AVG AntiVirus or AVG Internet Security installed on your PC.

Yes. AVG TuneUp can be installed as a standalone application without AVG AntiVirus or AVG Internet Security installed on your Mac.

Is AVG TuneUp included when I purchase AVG Internet Security?

No. AVG TuneUp requires a separate, paid subscription to use. You cannot use an AVG Internet Security subscription to activate AVG TuneUp.

Subscription and Activation

How do I activate a paid subscription?

AVG TuneUp is a paid product that requires a subscription to use. After installing AVG TuneUp, you may need to manually activate your subscription using one of the methods below:

  • AVG Account: Activate AVG TuneUp by signing in to the application with the AVG Account that contains your AVG TuneUp subscription. Click MenuSign in to AVG Account.
  • Activation code: Activate AVG TuneUp using the activation code from your order confirmation email. Click MenuEnter activation code.
  • AVG Account: Activate AVG TuneUp Premium by signing in to the application with the AVG Account that contains your AVG TuneUp Premium subscription. In the top-right corner of the main application screen, click Sign inSign in to existing account.
  • Activation code: Activate AVG TuneUp using the activation code from your order confirmation email. Ensure AVG TuneUp Premium is open and active, then select AVG TuneUpInsert activation code on the left side of the Apple menu bar.

For detailed activation instructions, refer to the following article:

How do I know when my subscription expires?

Open AVG TuneUp and go to MenuMy subscriptions. The subscription duration and expiration date are listed under Subscriptions on this PC.

Open AVG TuneUp Premium and click Settings. Select the Subscription tab, and check the subscription expiration date under Your current subscription.

Can I use my AVG TuneUp subscription on multiple devices?

You can activate AVG TuneUp simultaneously on the number of devices you specified during purchase. You can verify the number of devices in your order confirmation email, or via the AVG Account that contains your AVG TuneUp subscription.

If you have reached the device limit for your purchased subscription, you can start using AVG TuneUp on a new device by following the steps below:

  1. Uninstall AVG TuneUp from one of your current devices.
  2. Install AVG TuneUp on the new device.
  3. Activate your subscription on the new device.
  1. Uninstall AVG TuneUp from one of your current devices.
  2. Install AVG TuneUp on the new device.
  3. Activate your subscription on the new device.

What should I do if activation is unsuccessful?

To learn how to resolve some of the most common activation issues, refer to the following article:

If the issue persists, contact AVG Support.

Features

How do I use AVG TuneUp?

For detailed instructions on how to start using AVG TuneUp, refer to the following article:

What is a Maintenance scan?

The Maintenance scan performs a comprehensive check of your system that detects broken or redundant items and tracking data.

It detects and resolves the following issues:

  • Broken registry items: Links in your system registry that may be outdated or broken.
  • Broken shortcuts: Invalid shortcuts leading to non-existent files or applications.
  • System junk: Unnecessary files (such as driver packages, temporary files, and log files) that occupy a lot of space and slow down your system.
  • Browser cache: A temporary storage location on your computer that holds downloaded files (for example, picture files stored from websites).
  • Tracking & other cookies: Data files that record information about the websites you visit.
  • Browsing & download history: The history of visited websites and downloaded files from your browser (this option only removes the list of files and does not delete any files stored on your PC).

To launch a Maintenance scan, open AVG TuneUp and click the Maintenance tile.

What is Speed up?

The Speed up feature scans your PC for the following issues:

  • Background & startup programs: Programs on your PC that are installed with background processes that continue to run even when the program is closed. AVG TuneUp allows you to safely put any identified programs to sleep to free up your device memory for other tasks.
  • Unnecessary programs: Nonessential, programs you have not used in a while, or poorly rated programs that may have a negative impact on your PC performance. For each identified program, the following options are available:
    • Move to trash: Removes the program from your PC, but allows you to easily restore the program later if necessary.
    • Uninstall: Completely removes the program from your PC.
    • Ignore: Mark the program as safe and allow it to continue working as before.

To use Speed up, open AVG TuneUp and click the Speed up tile.

Using the Uninstall feature permanently removes the chosen application from your PC. This action cannot be undone.

What is Free up Space?

The Free up space feature scans for and allows you to safely delete files that may be using a large amount of disk space on your PC. You can review and clean the following categories:

  • System junk: Leftover files created by the system, programs, or installers, such as temporary, log, and cached files.
  • Browser data: Leftover files and tracking data, such as browser cache, cookies, and history stored on your PC while you browse the web.

To use Free up space, open AVG TuneUp and click the Free up space tile.

If you select the Downloads option for cleaning during a Free up space scan, we recommend checking that your Downloads folder contains no important or irreplaceable files before continuing.

What is Fix problems?

The Fix problems feature checks for a variety of problems that may impact the performance and security of your PC. AVG TuneUp may detect the following issue types during a Fix problems scan:

  • Unusual system settings: Settings configurations that may affect the reliability of your PC's behavior.
  • Outdated programs: Commonly used software on your PC that is out-of-date. Refer to this article for more information about Outdated programs.
  • Disk errors: Corrupted files on your internal and external drives. Refer to this article for more information about Disk Doctor.
  • Disk fragmentation: Data fragments that are stored separately on the hard disk drive. Refer to this article for more information about Disk defrag and optimization.

To use Fix Problems, open AVG TuneUp and click the Fix problems tile.

What is Disk Doctor?

The Disk Doctor feature scans your internal drives for disk errors caused by corrupted files, then offers to repair any found issues. If left unrepaired, corrupted files can cause crashes, unexpected behavior, problems starting your PC, and the loss of personal data.

To check if a scan is recommended, click All functions (the grid icon) ▸ Open Disk Doctor. Disk Doctor lists any drives that it is recommended to scan. The following options are available for each listed drive:

  • Scan now: Scans the relevant drive to check for issues.
  • Ignore: Removes the drive from the list of drives to scan. To scan this drive later, click disks ignoredStop ignoring at the bottom of the Disk Doctor screen.
  • Details: View additional information about the relevant drive.

What is Outdated programs?

The Outdated programs feature keeps commonly used third-party software updated to eliminate potential security risks and improve the overall performance of your system. To specify how AVG TuneUp responds when it detects an outdated program on your PC, go to MenuSettingsProgramsOutdated Programs. The following options are available:

  • Update automatically: Checks for, downloads, and installs updates automatically. No action is required from you.
  • Download only: Automatically checks for and downloads available updates, but you need to install them manually.
  • Just notify me: Checks for available updates, but you need to download and install them manually.

If you don't enable Automatic updates, you can manage the download and installation of updates by clicking All functions (the grid icon) ▸ Show outdated programs.

What is Disk defrag and optimization?

Fragmentation occurs when fragments of the same file are stored separately on the hard disk drive. This can slow down your system, as fragmented files take longer to retrieve and access. The Disk defrag and optimization feature improves performance and storage efficiency by re-organizing your hard disk drive to ensure that fragments of the same file are stored together.

Defragging is only recommended if you have an HDD (Hard Disk Drive). If you have a SSD (Solid State Drive), defragging is not necessary or beneficial. AVG TuneUp automatically detects your drive type and only offers to defrag HDDs.

To check if Disk defragging is recommended, go to All functions (the grid icon) ▸ Defragment or optimize disks.

How does AVG TuneUp determine the ratings for Unnecessary programs?

During a Speed up scan, AVG TuneUp scans for unnecessary programs installed on your PC. Click Unnecessary programs after the scan completes to view a list of programs and their ratings (out of five stars). To determine a program's rating, AVG TuneUp uses a cloud-based rating system based on known blocked and allowed lists, heuristic algorithms, AVG's Recommendation Engine, and user ratings. This makes it easier for you to determine which programs you want to keep and which programs you want to remove.

What is Clean clutter?

Clean clutter scans several areas of your hard drive and detects unnecessary files that you can remove to free up disk space on your Mac.

To perform a scan, click Scan next to Clean clutter on the main AVG TuneUp Premium screen. After the scan completes, you can review the amount of space taken up by unnecessary files and select which files you want to remove from your Mac.

What is Clean browser?

The Clean browser option allows you to easily protect your privacy by removing cookies and other browsing data from your web browsers.

To perform a scan, click Scan next to Clean browser on the main AVG TuneUp Premium screen. After the scan completes, you can review the number of items found on each of your installed web browsers. Optionally click Details next to a browser to view the specific item types found and specify exactly what you want to remove.

You can configure AVG TuneUp Premium to clean your browsers automatically. You can also add allowed websites that are always exempt when AVG TuneUp Premium clears cookies and other browsing data.

What is Find duplicates?

Find duplicates detects multiple files with identical content.

To perform a scan, click Scan next to Find duplicates on the main AVG TuneUp Premium screen. After the scan completes, you can review the detected duplicate files and select which files you want to remove from your Mac.

What is Analyze photos?

Analyze photos detects photos that are blurry, badly-lit, or similar.

To perform a scan, click Find under Analyze photos on the main AVG TuneUp Premium screen. You can specify where AVG TuneUp Premium will look for photos, and then after the scan completes, review and select which photos you want to delete.

What is Uninstall apps?

Uninstall apps allows you to easily find and remove applications from your Mac that you no longer use.

To uninstall applications you no longer use, click Show next to Uninstall apps on the main AVG TuneUp Premium screen. Review the list of applications installed on your Mac and select which applications you want to delete.

What is Manage startup items?

Manage startup items allows you to turn off processes that launch automatically when you start up your Mac.

To turn off a startup item, click Show next to Manage startup items on the main AVG TuneUp screen. Review the list of applications, launch agents, and launch daemons and click the green (ON) slider so that it changes to gray (OFF) next to a process you want to remove at startup.

Settings

How can I customize AVG TuneUp notifications?

To specify when you want to receive notifications from AVG TuneUp:

  1. Open AVG TuneUp and click Settings.
  2. Select the Alerts tab.
  3. The following options are available:
    • Notify me when my clutter is more than: Tick or untick this option to enable or disable notifications about the amount of clutter on your Mac. When this option is enabled, you can use the drop-down menu to customize the minimum amount of clutter that will trigger a notification.
    • Notify me when my disk space is less than: Tick or untick this option to enable or disable notifications about the amount of free disk space on your Mac. When this option is enabled, you can use the drop-down menu to customize the amount of remaining free disk space that will trigger a notification.
    • Notify me when I can delete leftover app files from my Trash: Tick or untick this option to enable or disable notifications about removing unnecessary app files from your Trash, such as log files and cache.

How do I adjust AVG TuneUp settings?

Open AVG TuneUp and go to MenuSettings. From the Settings screen, you can perform the following actions:

General:

  • Language: Change the language of the user interface.
  • Notifications: Select which notifications you receive from AVG TuneUp.
  • Personal privacy: Manage which app-usage data you want to share.
  • History: Specify which actions can be reversed via the History tab, and decide after how long backups are deleted.
  • Troubleshooting: Tick the box next to Enable debug logging if requested by AVG Support to troubleshoot issues with the application. You can also specify if you want to automatically send data to the TuneUp team about unexpected crashes.
  • Browser data: Specify for how long TuneUp keeps the cookies and browsing history in your web browsers before offering to remove these items during a Free up space scan. You can also add allowed websites that are always exempt when AVG TuneUp Premium clears cookies and other browsing data.
  • Developer settings: Configure advanced settings that control how TuneUp behaves when the application is closed. Disabling these settings may prevent TuneUp from working properly.
  • Update TuneUp: View your app version number and choose how you want to get app updates.

Automatic Maintenance:

  • Enable or disable this feature, specify the frequency of automatic cleaning, and choose which items TuneUp can delete during Automatic Maintenance.

Programs:

  • Unnecessary programs: Specify when the applications are labeled as unnecessary and how long they stay in trash before they are auto-uninstalled.
  • Outdated programs: Choose between TuneUp automatically updating your apps, downloading the updates for you to install manually, or just notifying you when an application is outdated.

Can I schedule AVG TuneUp to run automatically?

Yes, you can configure AVG TuneUp to perform Maintenance scans automatically. When enabled, Automatic Maintenance doesn't require any action from you, and runs silently in the background to free up space on your PC by removing dispensable items, such as broken shortcuts and registry items.

To enable Automatic Maintenance, go to MenuSettingsAutomatic Maintenance and click the gray (OFF) slider so that it changes to green (ON). The Automatic Maintenance settings screen also allows you to manually select which items AVG TuneUp deletes during Automatic Maintenance.

AVG TuneUp scans your PC every 7 days. Automatic Maintenance is only run if the scan reveals one of the following issues:
  • 100 MB or more of cleanable space on your system
  • 100 or more broken registry items
  • 100 or more broken shortcuts
  • 100 or more tracking cookies

Can I review found issues before AVG TuneUp optimizes my device?

Yes. When AVG TuneUp completes a scan, you can review and manage any found issues.

When Automatic Maintenance is enabled, you can select which items AVG TuneUp has permission to automatically remove by clicking MenuSettingsAutomatic Maintenance. Click the arrow next to a category to view its individual items, then manually de-select any items you don't want to be deleted automatically.

How can I control which data I share with AVG and third parties?

To change your personal privacy settings, follow these steps:

  1. Open AVG TuneUp and go to MenuSettings.
  2. Select GeneralPersonal privacy in the left panel.
  3. Tick or untick the boxes next to the privacy settings according to your preferences.
  1. Open AVG TuneUp and click Settings.
  2. Select the Privacy tab.
  3. Tick or untick the boxes next to the privacy settings according to your preferences.

What does AVG TuneUp do with my encrypted files?

AVG TuneUp ignores encrypted partitions and files to ensure your privacy and security. If your entire hard drive is encrypted, AVG TuneUp cannot scan and optimize your system.

Troubleshooting

How can I uninstall AVG TuneUp?

For detailed uninstallation instructions, refer to the following article:

Can I undo changes made by AVG TuneUp?

Yes. If you want to reverse certain changes that AVG TuneUp has made to your PC, you can undo them in History. Click the History tab on the right side of the AVG TuneUp screen to view a list of actions, then click Undo next to any changes you want to reverse.

Not all AVG TuneUp actions can be reversed. Go to MenuSettingsGeneralHistory to specify when AVG TuneUp creates backups, and for how long the backups are stored. AVG TuneUp uses your stored backups to undo changes.

How can I report a problem or suspected bug?

If AVG TuneUp produces unexpected results or error messages, report the issue to AVG Support by submitting a ticket.

Send a detailed description of how to reproduce the error and include the following information:

  • Your version of Windows and your PC's brand, model, and graphics card.
  • Your macOS version.
  • A detailed description of the problem and the sequence of actions leading up to the issue.
  • Any error messages displayed.
  • Any differences on your PC following the issue.
  • Any differences on your Mac following the issue.

How do I report a falsely identified junk file or program that AVG TuneUp removed from my system?

If AVG TuneUp disables or removes a file or an application that you wanted to keep, report the issue to AVG Support. Include the exact file or application name, all relevant details, and the undesired result.

What can I do if I see the error message 'Well, this is embarrassing'?

For detailed troubleshooting steps, refer to the following article:

Why do I need to close open applications before AVG TuneUp Premium continues cleaning?

When you perform a Clean clutter scan, AVG TuneUp Premium detects unnecessary files, including those stored in your browsers and applications. If the applications containing these files are running when you click Clean, AVG TuneUp Premium asks you to close the applications to prevent them from crashing or malfunctioning.

Why doesn't AVG TuneUp Premium clean anything from my system?

AVG TuneUp Premium is a paid product that requires a subscription to use. If you installed AVG TuneUp Premium but you have not purchased or activated a subscription, the application runs in scan-only mode and cannot clean anything.

Why do I need to grant permissions to AVG TuneUp Premium?

Each time you remove files, photos, or applications using AVG TuneUp Premium, you are asked to authorize the cleaning process by entering the password that you use when you start your Mac. This stops unauthorized users clearing items from your system folders.

How do I send feedback about AVG TuneUp Premium?

  1. Ensure the AVG TuneUp Premium window is open and active.
  2. Click HelpSend Feedback on the left side of the Apple menu bar.
  3. Enter your feedback, optionally include your name and email address, then click Send.
Your feedback will be reviewed and considered by our development team, but we cannot guarantee that you will receive a response. If you require assistance resolving an issue with AVG TuneUp Premium, we recommend contacting AVG Support.
  • AVG TuneUp 22.x for Windows
  • AVG TuneUp Premium 2.x for Mac
  • Microsoft Windows 11 Home / Pro / Enterprise / Education
  • Microsoft Windows 10 Home / Pro / Enterprise / Education - 32 / 64-bit
  • Microsoft Windows 8.1 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 8 / Pro / Enterprise - 32 / 64-bit
  • Microsoft Windows 7 Home Basic / Home Premium / Professional / Enterprise / Ultimate - Service Pack 1, 32 / 64-bit
     
  • Apple macOS 12.x (Monterey)
  • Apple macOS 11.x (Big Sur)
  • Apple macOS 10.15.x (Catalina)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)

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