Preventing SMTP Server Configuration Issues When Mail Shield is Enabled (AVG Business On-Premise Console)

 

When the On-Premise console is installed on a system which also has the Mail Shield feature of AVG Business Antivirus installed, and you wish to configure the SMTP server for the On-Premise Console, it is necessary to perform the following steps in order to prevent any communication issues:

1. Open the Antivirus client
2. Go to Menu, then select Settings
3. Click Search in the top right corner
4. Type geek:area and hit ENTER

5. In the Mail Shield section, ensure the checkbox next to Scan SSL connections is ticked, then click Perform next to Export certificate

6. Select the export location
   • Ensure you remember the export location, as you will need it for importing the certificate to the Java keystore (step 8).
7. In the AVG export confirmation dialog, click OK

8. Import the certificate to the Java keystore using this command: C:\Program Files\AVG\Management Console\java\jre\bin\keytool.exe -trustcacerts -keystore "C:\Program Files\AVG\Management Console\java\jre\jre\lib\security\cacerts" -storepass changeit -alias avastmailshield -import -file <path_to_certificate>
   • Ensure you replace <path_to_certificate> in the command with the actual location of the certificate (e.g. C:\Users\Michael.Scott\Desktop\MailShield.crt).
9. Reboot the device